The app crashes when trying to add favorites. The app works ok but it lags at time. Going to give it a few more chances. I’ll update if improved or I’ll delete it.
This app is meets just about every negative stereotype of poor government handling. Have been in Baja 4 months and made multiple trips back to San Diego via San Ysidro and this app has never ever been even close to accurate wait times for drivers. The expats of Baja don’t even bother keeping it on their phones because it’s that unreliable, according to their Facebook group. I’m sure they start counting the wait time at some arbitrary point, but who knows where that is. All I know is when it says 90 minutes it actually means somewhere around 4 hours. Trusting this app was a grave error, I didn’t think it could possibly be THAT wrong. But oh it was, and it was the closest I have come to peeing my pants since I was a toddler. The pedestrian crossing seemed accurate. I added one star for that and the decent user interface. It could benefit enormously from a map view guiding you to the correct lane and explanations as to which lane to use (shortcuts/links to Ready Lane requirements, Sentri, RTC)
I’m literally writing this review while waiting in line at the Ysleta border crossing in Juarez and I’ve been looking up the the wait times before and during my wait but it was totally inaccurate! It said wait time would be 25 minutes and I’ve literally been waiting here over 1 and a half hours and i estimate another 35 minutes!!! I’m so livid right now and i just hope i will make it over the bridge with less than 1/8 tank of gas! I will never rely on this app again. I don’t think they have any sort of mechanism to confirm the wait times from the beginning of the line to the end as I don’t think they have the technology in place. You would be better off looking at Google maps and looking at the traffic patterns there!
BWT -APP- has current wait times and historic usage wait graphs (still showing non-covid wait times). BWT -WEB- has current wait times, near term historic wait times (showed covid times), summary of crossing waits near each other (eg Niagara), some real-time camera views, and a bit more location info. Both are geared toward frequent crossers. If you are an infrequent crosser, both are really lacking in location info. Except in a few cases, you cant even tell what state the crossing is in or its location. Look up the name beforehand - warning: it may have multiple names, but BWT only uses one. Even a general map would be useful, the ability to list by state, or just the state listed near the name. Being able to quickly choose alternatives crossings would help. Even without that, the data is accurate and not hard, but not quick if the crossings are new to you. Just a bit too much unnecessary goofing around when tiny changes would help.
This app is just another example of how badly mismanaged borders ports with Mexico are. I don’t even know how they estimate the wait times but it’s never been accurate except maybe once. Even the Sentri lane is 3x to 4x as long as it usually estimates it. They could actually have times as fast as this app calculates but the traffic flow at the San Ysidro border is awfully mismanaged and the agents are always creating unnecessary bottlenecks.
The times a crossing are open are not up-to-date for the Hidalgo-Pharr crossing. The website has the correct current hours but the app does not. The app says 6a-midnight for passenger vehicles. The actual hours are: 6:00 AM-8:00 AM (Central) Seven Days A Week (7) 4:00 PM-6:00 PM (Central) Weekdays (Monday - Friday) 4:00 PM-12:00 AM (Central) Weekends (Saturday and Sunday)
Several times I have used this and each time all the information has been incorrect. Waiting in line for 4 hours because it said 20 minutes instead of going to another port. Was told the other one was over 5 hours, yet, my family crossed in25 minutes! Deleting this app now. I quit.
Not sure who’s fault it is, Friday 12 , it was displaying wait time of less than 10 minutes at Lukesville Border with Mexico and it took us 45 minutes to travel 2 miles to the boarder. Info provided it is not accurate at all.
App constantly crashes at random times, can’t believe a developer actually put such a bug-ridden app into use. And when it’s not crashing, it shows ridiculously inaccurate wait times. But, that being said, the app is more reliable than DHS itself. 🤷🏻♂️
Got to the border at 5:15pm. App said the wait for passenger general line was 240, 4 hours. Didn’t cross until 2:15am, a total of 9 hours. Horrible. Might as well turn the app off since it is unreliable. This is not the first time the app is inaccurate. Frustrating.
Times are only for wait on American side, not other side. They close the gates to keep times low, to make the bureaucrats look good. Often lines of 4 hours or more while wait times, say 20 minutes
This app is not accurate. I wonder where they get their information from. I cross thru san ysidro and otay and its never accurate. App days 90 minutes but more like 490 minutes. lol what a waste of space
Very inaccurate app. You can add at least 45 minutes to an hour to the numbers. I would never depend on planning anything with this app. You definitely will be late! Especially in busy ports of entry.
Terrible app. Wait times are not even close to reality. The app said 120 minutes, reality 5.5 hours. I would love to find a realistic app somewhere with real wait times.
Works half the time, you can’t view the details or add favorites. Can’t recommend it to anyone needing something reliable. Easier to use safari than the app
Dont download or trust this app. There’s a margin of error of about 3/4 hours. It updates every 3 or so hours but the times are always off. Today 9/27 app said 90 minutes. It took 4 hours 10 minutes to cross????
If I could give this App a negative rating number I would. Wait times are no way near accurate! Both times I used this App the wait time was off by 5 HOURS! INFURIATING.....WILL NEVER USE THIS APP AGAIN😡
If you are going on the regular lane, please expect to be in your car for at least 2 hours! As a Sentri user, the times have been precise. I would give this 5 stars, but the fact that it shows incorrect times for the other modes of crossing I am giving it 3. If you're someone who uses Sentri, I would recommend that you get the app! But as for the others, you are better without the app and expect a long wait time, period.
The 3 border crossings in Nogales, Sonora are incorrect. One shows in Sasabe which is not Nogales and the other 2 are not labeled correct. Therefore this app is useless.
This app is so inaccurate that it is absurd. It say borders are open when they are closed. And borders are closed when they are open. It showed 30 min wait San Ysidro so we went there and waited 3.5 hrs!!!!! THIS APP IS RIDICULOUS!!! Don’t waist your time with this one
I used this app on an almost daily basis as I live in Mexico. Yes, accuracy was not 100% but most days it was close. But this update is useless. First, I lost all of my favorites. When I click on a port of entry to add it back, the entire app shuts down. Next, because I cross so frequently, I liked having the passenger and pedestrian data available on one page. Now I have to go back to the settings to switch it to see the different times. Maybe someday I will be able to add both to my favorites, but that is waiting on the ability to keep the app open long enough to do anything with it.
It’s great for seeing what the shortest wait time is. Brownsville TX has four bridges. The latest update only allows you to see vehicle wait times. If you want to see pedestrian wait times you have to change the settings. It should allow you to see both passenger and pedestrian wait times so you can decide if you want to drive or walk across into the US.
As I write this review, I'm sitting in the queue to cross the border south from Canada back to the US. The app stated that the wait time was 40 minutes when I entered the queue. I've now been in line for exactly 1 hour and I've moved through one stop light and I'm still 1/4 mile from the border check! The app does not give an indication of whether the wait time is from the USA > Canada or from Canada > USA, so the wait time could have been 49 minutes if I was traveling "TO" Canada instead of "TO" the USA, but I'll never know. The app faq also states that the times may be updated manually by line of site calculations OR automated. I'm guessing neither, since the guy who is supposed to update the times must have taken off early today. In theory, this app would seem useful. While approaching the border crossing, I made my decision where to cross based on the wait times posted in the app, but it was useless.
I just downloaded and used this application for the first time. We’re always concerned about how long the wait is at the border when we return home to the United States. After I opened the application I found it very easy to navigate. It’s really simple and the wait times very accurate. CBP updates the wait times hourly. Thanks CBP!
I like the app with going across but I would love it if they updated the wait time every 30 minutes. Sometimes there is no delay like 30 minutes after the hourly update but people don’t know because why would we leave the house to waste gas and see how long the line is instead of waiting till the next hour only to have it get bigger or smaller.
Hello All, this is a good app to use when traveling back and forth from Mexico monthly like we do. Lukeville border. The wait time is not accurate as others have stated. I’ve tracked the wait time for the past six months and it’s triple. If you see a wait time of 15 minutes, it will be 45, etc. this is very accurate information coming from a frequent travel.
I really like this app because it is easier to use than their border wait times website on my phone. One suggestion would be to straight out display vehicle and pedestrian crossing times instead of having to click on the box to reveal. That extra step is unnecessary and gets annoying after a while.
The update to this otherwise absolutely efficient and reliable app turned out to be another example of inefficient government at its best. Navigation used to be simple, you would add your favorites, and you could see both passenger and pedestrian port crossings at a glance. With the new app, you have to switch from the settings from passenger to pedestrian, quite the hassle. As of August 22, 2019, it works fine on iPhone 8 but it crashes continuously for iPhone 7. Way to go!
Knowing land border wait times at the various ports of entry into the United States from both Canada and Mexico can aid the traveler in making an informed decision on when and where to cross the border. The U.S. Customs and Border Protection's Border Wait Time (BWT) app provides estimated wait times and open lane status 24/7 at ports of entry that process commercial vehicles, passenger vehicles, and pedestrians. The BWT app breaks down wait times at each crossing by lane type (Standard, Sentri, FAST, Ready Lane, Nexus, etc.). The BWT app is a free service provided by the Department of Homeland Security/U.S. Customs and Border Protection.
