This app is ridiculous. It logs you out right before the time you need to confirm you want the launch of a shoe. Then when it finally allows you to login again, it gives you a message saying “you didn’t confirm on time” and they “will offer to someone else”… well no ish, how am I supposed to confirm when your idiotic app doesn’t work? Get your act together and fix the issues. Stop messing with people that actually want to buy the shoes for retail. This is only an advantage to sellers that utilize bots and then mark up the prices on the shoes to make a profit.
I’ve won 7 different raffles that I checked on every 30 mine starting at 5:10pm eastern time.. around midnight each time, it says expired- meaning I won, but neglected to confirm my win. I was never notified (enabled push and email notifications), not to mention I checked every 30 minutes. This app is as bad as SNKRS, maybe worse. I’d rather just constantly lose, than be marked as a winner, but never confirmed which is a bold face lie. I emailed Champs, if they don’t make this right.. I’ll be causing more than $200 in damages and theft than the shoes I actually won but didn’t get would’ve cost. Someone has to teach them a lesson, I’ll be the sacrificial lamb, no problem. I’ll literally wipe that store down, I have a few different ways to cop $1-2K worth of product without a single clue, sign, or employee knowing. I’d prefer to receive my shoes legitimately, but I’ve had enough and will get mine one way or another.. and as it stands, looks like it’ll be my way. 🤷♂️ I’ll list the merch and shoes for sale tomorrow evening what exactly I have for sale and how much. Screw Chsmls.. scan artist all over. Oh well, I’ll get mine. Watch and see.
For about the last 3 months ever time I try to get into the app, it says Request Failed when I try to log into my account. This happens even when it’s not a release or reservation opening. I have an updated Apple phone and no matter how many times I update or reinstall it, I can’t get in. I’m a a long time sneaker buyer with Champs and it’s difficult to even try to get in a raffle let alone claim a reservation when I can’t sign in. Very frustrating when this is a known issue for all of the FLX accounts and there’s nothing being done to resolve it. You can’t tell me that it can’t be done because SNKRS makes it it happen multiple times a week every week with draws. With the resell market so out of control this is supposed to be another way for ppl to get access to retail priced shoes and your lack of effort to fix it only shows that your bottom dollar is the only thing that really matters. I’m just out here trying to be a customer that I’ve been my entire life and it’s almost like you don’t want your customers to win.
I ordered two pair of sneakers and never recieved a confirmation email and I went back to the app to check if my order would appear in the history and it said I don’t have any orders yet. So I said ok I’ll wait a day and maybe I’ll get the email by then. Two days flung by and I still haven’t recieved anything! My card was charged and is still processing from Champs! I emailed customer service and it took them two days to reply and they said their sorry and they got my order but due to technical malfunction it approved my address and it can’t be shipped to the address I provided and if I could like to change it, they would have it shipped out. This is nonsense! I emailed them back and told them to cancel my order and I would like a refund. Almost a week going by and I haven’t heard back from these scams yet! I sent out a zillion emails and haven’t gotten any yet from these people! Worst service ever! I will not be shopping here again! I’m going back to Footlocker, they don’t do nonsense like this. My order usually reaches in less than a week!
Man where do I began.... ok so after I place an order, waited a week call champs they told me “oh the store that u placed an order with there printing was down that’s y u didn’t receive any tracking information” so I was lik “when was someone going to tell me”? They Apologize and Assured me that they will find me another store with the item in question, so they put me on hold. So I’m thinking yea I just got lied to cause if it’s a printer problem y do u half to find another store that has the shirt???..... so she came back on the phone after calling every store in the area and found one in California, so I ask for a Confirmation number as well as tracking number... she said I will get it in 24hours in my email I was like ok cool. Two more days go back after a week & a half of waiting... so I called to today and ask again. Apparently California never shipped it but on top of that... they misspelled my name so I never got an email of Confirmation... smh 🤦🏽♂️ worst service ever... so I’m currently waiting for my shirt.
Sizes be out of stock even with availability options open
Every time I would go to order a pair of shoes that suppose to be available, I would get a notification message saying that the item is out of stock. My issue is the fact that I know the ones that’s suppose to be out of stock because the size would be faded out and u can’t click on it. When it’s unfaded and I click on it meaning that it’s suppose to be available. I shouldn’t get no message saying they’re out of stock and this is not with just one size, this was with a few supposedly available sizes and I continued to get the out of stock message. So I will be deleting the app because unlike other apps footlocker, Nike etc if I click on a size that’s open for availability and try adding it to my cart, it will actually get added. Instead of the out of stock message popping up. So this is definitely an issue that needs to get fix.
I win on this app and footlocker a lot, but these apps bug out so bad when you try to see if you won a release, it doesn’t happen all the time but it happens a lot. I got charged for something from them, but I didn’t know what it was, I look at the things I entered but it says entries locked or entry submitted even after the raffle is over and winners have been selected. I can’t check to see if I won it won’t tell me and it very annoying and frustrating because it does this half the time on hype releases. They need to fix this because it makes me mad. I keep having to sign in and out and refreshing app and it bring up error codes every three minutes and even then it won’t show me if I won or not, I tried of it and other probably are too.
I had problems in the past with trying to email companies and it takes so long. So I started calling, especially when my card was charged. I’ll NEVER wait for an email, EVER again. Calling is easier, faster and you see results quicker instead of waiting on responses thru an email. NEVER wait on them to do anything when it comes to YOUR money. You need to make that move and get your money back. IDGAD if I gotta talk to the president of the company, somebody gon tell me something!!
just downloaded bc i wanted to buy a pair of shoes. THIS IS THE SLOWEST MOST UNCONVIENENT app that sells clothes out there (and trust me i have been on most of them) idk if there is just a glitch in the system or what but every time i clicked on something it said the item wasnt available or when it would let me view the item it would say all the sizes where not available. its like does this website want my money or not... hello? also i would search something in the search bar and the results would have nothing to do with what i searched. BASICALLY it is impossible to buy anything off the app... either its a glitch or Champs technology people really need to get to work. sorry i just want to buy a pair of shoes😘😘 & now this is making me upset🥺🥺🥰😘😘
I’m not sure if Champ Sports is aware of this issue. Every time I order a pair of sneakers from them, my order gets to me within a good 3 days (which is good) BUT my sneakers always look like they’ve been super glued in some areas and there are some minor tears around the shoes...it’s kind of frustrating because if I’m paying $170 for a pair of sneakers, I want it to look as fresh, new and clean as it looked on the app/site. I ordered a pair of Nike Air Max Plus’s and they came looking alright, all around the shoe looked like it was superglued and some spots weren’t even fully dry 😭...not gonna lie I’m kind of angry and don’t think I’m going to purchase from Champs Sports anymore (this isn’t the first time I’ve ordered a pair of sneakers from them, and I received them looking not to well)
I had ordered my timberland boots on this app and it came in 3 days it’s really an app I recommend to other users for foot accessories I had no problems getting my order it was the fastest I have ever received any footwear from ordering from any other app they get 5 stars from me really highly recommend
A week ahead of some of the hottest sneaker launches of the year, you all decide to roll out a new FLX program and reset all rewards points for people who have spent thousands of money with your companies. I buy at champs, footaction and footlocker ... you guys gave me 3k points which isn’t enough to get the max head start which requires 11k per shoe?! We have to spend money to get head starts and lose them even if we don’t win the shoe???? Are you out of your minds!!!! This is unacceptable. And truly feels like a scam. Andddddddd I lost about to 19 $20 off coupons. Livid. This is disgusting. I specifically supported your company the past year to get a leg up to get shoes that I actually wanted next week. And the app barely works now just trash
I keep getting a message saying that they’re having a hard time connecting to their server or that something went wrong, or when checking on my order from my email, it keeps telling me it’s misdirected. It’s super hard to buy anything off of the app, make a reservation, check orders and search for stuff. I keep getting an error and no, it’s not user error. It keeps telling me to try again. It’s such a waste of time. After I receive my order, I will not be using this app. Also, it’s the same issues with the Footlocker app since they’re affiliated. I’m not happy with it at all.
I placed an order on a Saturday and paid for a one business day express shipping so I could have a pair of Nike’s as a birthday gift. It’s Wednesday and I still don’t have my package. I called customer service and they told me my order wasn’t received until Tuesday afternoon. What’s the point on making a n online purchase paying for express shipping if they won’t get your order till days later? They did said they will refund the express shipping cost Wichita is irrelevant of this issue... I ended up without the birthday gift!!! I don’t recommend purchasing through their online store. Specially if you need this item for a special occasion or a last minute gift.
Ordered the same thing two different times because they canceled my order the first time because I messed my email up but everything else was correct which still makes no sense then I ordered the same stuff again just to see if it was a mistake n these mf are gonna cancel my order again talking about “are website had a malfunction” how do you as a company continue to let this happen just frustrating because now I have to wait about a week for them to give my money back to even try to get the stuff I wanted from a different website big lesson learned DONT SHOP AT CHAMPS ONLINE THEY WILL LITERALLY TAKE YOUR MONEY AND MAKE YOU WAIT TO GET IT BACK
Seems like every time i try to get a new release or shop on this app or footlocker or even eastbay . I have to jump through so many hoops just to use the app . And after jumping through those hoops still cant buy shoes or get a reservation on a pair of shoes. Every time i hit submit “ REQUEST FAILED” or Couldn't locate any stores around you when there 5 stores up the street . The apps for champs and footlocker don't even function correctly. Go back to in person raffles if you cant get your trash apps to work . Billion dollar company and cant run a website ?
You deleted my negative feedback because don’t want other customers know how worthless you are when a customer account has been locked. Been 12 hours my account was disabled and the supposed 15 minutes to the account reset NEVER HAPPENED. The $720 purchase I was trying to make was given to “Finish Line” who has a great customer service. They already shipped my order 2 hours after I placed my order and your ridiculous and absurd IT service hasn’t unblocked my account yet. Will never purchase ANYTHING else within your loser company. 😝
The downloading speed for this app is very slow. I even checked on my Boyfriend’s phone to be sure that it was just my phone or WiFi. Idk if it’s because many people are on it at once but almost everyday it’s very slow and every time i click a pair of shoes to go to the screen where sizes are it takes forever to load. And then it always tells me my password is incorrect but when i “change the password” and use the SAME EXACT PASSWORD that they said was incorrect all of a sudden it works 🤦🏾♀️ I’d rather go to footlocker ..... or Eastbay. This is nonsense
This is my first time order I tried ordering my son a backpack for school 15 minutes later my card still would not go through I was proud to call customer service to complete my order put it this way I made up making a strawberry cheese pie the whole entire time I was on hold waiting for customer service all together between ordering online and customer service on the phone it took me 45 minutes just order a bag I still have not gotten nothing from the company stating that my order was processed or it was even being prepared to ship
The whole Footlocker family of stores are disgraceful. They allow bots to crash all if their sites for every good release and you will never win a raffle or reservation. Logs you out of the account for hours when it’s time to check, edit or confirm your reservation. Got an email that i had 2 hrs to edit my reservation. Tried logging in to continuously get error messages asking me to try again later. 1 hour later, I get a message that my reservation has been cancelled. So disgusting to treats your customers this way.
Champs and all of its other apps are trash. It’s so impossible and a waste of time to try to get any kind of sneakers releases through Champs website or apps. I got locked out of my account but I’ve had for over 10 years so I had to create a second account. Within a couple months that one doesn’t work now neither. Every time I do a password reset it always says something went wrong. Once I started getting that message for my second account, I decided it’s time to delete and move on from any footlocker app.
This app is consistently terrible. I don’t understand why it’s so much worse than it’s brother apps... Footlocker and Footaction. Most times the app will go down and you won’t be able to access it at all. For example, say you have entered a raffle you may or may not be able to check your results depending on if the app is working or not. And that’s if the app doesn’t prematurely cancel your reservation all together. I honestly don’t know if the issue is that their server is too small or their IT team isn’t that great. What i do know is that it’s a PITA.
I’m fine with the app but what is the point of having shoes pop up if they are no longer available. It’s get frustrating to look up a pair of shoes and searches come up but then when you click on the shoes, it always say product not available or when they don’t have sizes crossed out indicating no stock and I go to click on a size thinking it was in stock just for a message telling me size is out of stock pops up
Order two pairs of shoe online to be sent to my employer, received an email that my order was canceled due to not verify my payment... I called the verification of payment number and they basically told me they didn’t have access to tell me why my payment didn’t go thru... Really frustrating trying to spend north of $300 because none of the stores in my surrounding area have size 13... really champs your better than that... you have a third party verifying your sales with NO information to resolve any verification issues. Loss of revenue!!!
I downloaded the app so I wouldn’t have to go online with my phone. I like the app but I’m surprised that there’s no wishlist, considering the online website has one. It’s such a simple and helpful feature. Now if I want to save something for later I have to just remember what it’s called, or add it to the cart.
This app is horrible! Every Saturday or any other day of the week that there’s a shoe releasing, this terrible app doesn’t work. It automatically logs you out and you can’t log back in until the shoes have sold out and the site traffic has slowed down. The same things happens with the Footlocker, Champs sports, Footaction, Eastbay, and Finishline apps. You also seem to have much more luck entering a in store raffle than you ever will on this terrible app. Do yourself a favor and don’t put this app on any of your devices, no need to waste the memory space.
Placed online order on 12/19 order was placed funds were withdrawn from my bank account on 12/23. I received email notifying that order was cancelled 2 days before Christmas. Item out of stock no longer available and now I’m unable to purchase shoe. Very bad experience shoe stock information should be updated as it is an inconvenience to have to wait for funds to be credited to bank account. Coupon was sent in for $15 but excludes the shoe type that I prefer. Horrible experience my daughter was expecting this as a Christmas gift!
I love shoes. It’s ridiculous the amount of money I spend at champs and the sister stores. Its upsetting how if you scroll a little too fast on the app it blocks you. There have also been several times I have submit into a raffle and won, but then I can’t claim the reservation because the app kicks me off. I was finally able to log back in in hopes to claim my reservation and all my points are gone and it doesn’t even appear that I submit into the raffle. They need to do better!
I recently ordered 15 items from this app and upon only receiving 14, I made a query about the 15th item that to this date I haven’t received. And to then get a response that they did an investigation and it says that it was delivered but when I called FedEx customer support to notify them—they themselves said that the package haven’t moved,so I urge y’all who intend to shop on this app be very careful but you’re not sure to get any type of refund even when the information is clear.
I order Air Jordan 14 same time they drop. Got confirmation email and every. Just for 3 days after to get email that it is no longer available. Like that makes no sense and all the customers service lady keep say was she she can’t get me a item that is no longer available but when I order them it was. I could have gotten them somewhere if that was the case but they send me a email stating my order was completed . Bad customer experience and extremely disappointed. That was a gift for someone
Never had a problem using this app. Keeps track of my VIP. Would like it to be a little more seamless with keeping my coupons in the app after my in-store purchases rather than holding on to my receipt, but that's all. Everything else is solid.
Major issue when you click shop it used to automatically sign you into your account but now it tries to but gives an error message saying that it can't and you have to sign in manually. Very annoying, and can potentially cause you to not be able to purchase sneakers properly. Please fix! Also performance and stability issues are present.
To start off I was never updated to see my delivery notifications or tracking history. The shoes I ordered came three days late. When they did arrive, it was an entirely different shoe and size. I was told to bring them into a nearby champs store and return them and have the store call and tell them that I’ve returned the item so that they could issue me a refund. All around bad service. Very disappointed. Will go to finish line next time. Better service
Misplaced my receipt and was bothered by the fact that I had a reward and couldn’t find it. I was able to obtain the reward through the app. ~I already had a log in account at the time, not sure if that makes a difference~
For the most limited releases like yeezys you can have 10 mins and still won't get the shoe cause you're competing a against a reseller that has over $24,000 in purchases lol! Wish it was just a fair and equal shot for everyone once you got the 10 mins but there's a algorithm there and it isn't a good one. Same people win over and over
It logs you off two minutes after you log in making sneaker drops even more difficult to win in their “raffles” you can’t stay logged in but it has no problems sending you pointless emails sneakers no one’s interested in. How about worrying less about sending those emails and focus and the app only needing me to log in once until I manually log off rather than me having to log back in every other minute.
These Footlocker, Champs, and Footaction apps are nothing but New Release Launch Raffle Disasters! Every time there has been a New Limited Edition Raffle release these last couple of weeks/months. The app starts acting crazy. It doesn’t always allow me to make changes in the edits. It won’t acknowledge when I switch from my account to my son’s account. Meaning it won’t save/register for both accounts when we login and logout. I would rather go back to the instore raffles. Or register for raffles like Snipes formally known as KicksUSA.
You have the slowest site I ever used in my entire online purchasing experience. I already put all my 5 orders in my cart after a long hours of waiting but when I checkout—boom I was placed on standing room!...and it says I have to wait due to big numbers of shoppers in line. I waited several hours for my page to be refreshed but nothing happened. This is unbelievable really. Your rate is 0 not even 1. I just tap 1 to be able to direct me to page where I can write this comment.
Idk about the app but the store is so good I went and all the workers where really nice, chill, and helpful I really like the shoes they have and the music was really good so I can only say that they helped me a lot and I bought some nice shoes so thank u.
I just got the app today and I’m already annoyed. Like literally I have to keep logging in. Then it just suddenly stops working. I can’t even pick the size of the shoe because it’s blank. Even when I pick a shoe I can’t go back and continue from where I was looking I have to start alll over again which is highly annoying. Then sometimes the app just goes black and I have to exit out and start all over again. Honestly I’m better off in the store.
This must be the worst app for sneakers and or shopping, not only am I logged out every 10 minutes for no reason, when there’s any drop the app doesn’t work at all and most the time it won’t let you in, and it kicks you out. I could sit here and name 100 more things wrong with this app, save your self the time and money! With all the money they make you’d think they’d invest in their own app, turns out they don’t! -10/10
Glitchy app and not for the casual consumer. It’s pointless to try for the hype releases since they’ll be botted via the regular site and cause the app to crash. You can’t even check the status on sneakers you try to reserve due to it. And if you somehow manage to win you have to pray you can get to reserve it. Same with the footlocker and Footaction apps smh. A multi billion dollar company should be able to come up with a solution for long time consumers !
I’m pretty sure doesn’t care about their customers only money app is telling me that their is some sort of error that my request can’t be accomplished and says they are having trouble connecting with their servers when I did it on another account entering a reservation was easy and simple and when I tried it on my main account it kept on saying error and can’t connect to our server
This app is bogus. Like so many others, I constantly get kicked out if the app and have to sign back in. Products don’t load and I constantly get error messages. This is an ongoing problem with ALL of the foot locker apps. Eastbay, foot locker, and champs. All of these apps are GARBAGE! Fix your crap guys and spend a little more money on investing in your future. More people are buying from apps these days rather than web browsers! WAKE UP!
This app is absolutely horrible . It will literally log you out right before the time you need to confirm you want the launch of a shoe. Once you are able to log in and click on the shoe it says "didn't confirm on time" this makes me so mad because who wants to pay $300+ resell price for a shoe you should’ve gotten for retail price but this app is always glitching it has happened to me 3 times now
I have no issues with the app, I just choose multiple locations with the launch so far I'm good getting selected.. just gonna wait until Christmas and we will really see if I get lucky with those bigger shoe launches
The first time I tried to use the app it kept crashing. The second time the app is working but I don’t see a way to search sale by shoe size. It’s very frustrating to see a shoe you like, but your size isn’t available. I would think size would be something basic and easy to add.
Fix your bugs and glitches, no one should have to re log in everytime there is a shoe release, not to mention it glitches and freezes every time you try and check or confirm a shoe release, it’s virtually impossible to use the app, let alone win anything, and you know it’s on purpose just to make sure they have as many bots win, this whole app and store is what’s wrong with the shoe game.
Every single item I’ve ordered in the past month has been out of stock. Even when it says it is in stock. They take your money immediately though and you never get any email except for it’s preparing your order. So after a week you have to call to see what’s going on and they tell you it’s sold out. Such a waste of time. Especially when you’re trying to get Christmas gifts out of the way. Beware folks!!
The app will not link to my account, so the representative set it up as first name last name. Even though it uses my online login, it still doesn’t reflect my name. Champs was unable to help me link it to my account. I cannot sync my vip number. It is slow to respond. I’m just really frustrated with the whole process right now. I was on the phone over an hour and a half trying to get some assistance (wait time was 1hour), still no resolution.
Calling all sneakerheads! The Champs Sports App is your link to FLX rewards, classic kicks, hot launches and more. Your shopping experience made even easier! • Track your order and view your purchasing history within the app • Instantly pick up where you left off for easy browsing • Save time when you shop with our advanced Search Type Ahead suggestions Join FLX and get rewarded • Earn points across all our brands • Free standard shipping with no minimum • Redeem XPoints in the rewards center for exclusive products, experiences and even gift cards • Receive a special birthday gift • Take advantage of members-only sales and events •Get access to special gift with purchase promotions • Receive Head Starts on many of the latest releases just by being an FLX member! • Plus, as you move up in status' you will receive even more rewards Get Dibs on new releases • Keep track of all your reservations with the My Releases feature • Receive Head Starts just for being an FLX member, improving your odds at scoring a reservation for the latest shoe drops • Know what's next with the Release Calendar • Get notifications to cop new releases before the shoe drops Score all the hottest drops • Get everything from classic kicks to the latest trending looks • Browse your brand: Jordan, Nike, adidas, Yeezy, PUMA, Champion, Reebok, and more • Find your nearest shop with the Store Locator • Scan your credit card right in the app to streamline the checkout process • Access My Account to save your payment and shipping info for faster checkout • Keep up with the latest news in sneakers, streetwear, and sports • Get the latest info on confirmed exclusives, restocks, and more Shop Champs Sports anytime, anywhere! Get all the heat you need with the Champs Sports App.
