The app actually worked and is in English. I even checked in with it. But when I went to the airport they said I still need to line up to get a boarding pass. They won’t let me use the boarding pass that was downloaded on my phone. So what good is the app? I’ll be deleting the app as soon as I’m on the plane.
If you speak Chinese, the app is useless if you don’t have a Chinese ID. If you don’t speak Chinese, the English translation is borderline incomprehensible and lacks key features. If you’re not a member of China Eastern’s Frequent Flier program, you’ll have no luck using your Skyteam partner number. MU also made the baffling decision to not integrate ticketing between mobile and web bookings like every other airline in the world. The bottom line is this app just takes up space.
They have been selling tickets for MU6693 online but this flight is not operating. We had been buying this flight ticket everyday for almost a week. Each time, our card was charged successfully and we got a confirmed ticket, but the next day we were told the flight was canceled for NO reason. And the refund process takes forever. This is ridiculous. It’s a fraud! MU6693一直在售票，但是天天取消。我们已经连着买了4次票了，全部被取消。扣款倒是很干脆利索，退款要等到天荒地老。如果没有这个航班，请不要售票。
This is the worst airline app ever; in fact, MU would be doing their customers & their image a favor by deleting this from the app store. So confusing as if it is not even linked to the same database. Looking up the same reservation that works on their website would say record not found in this app. Second time I have deleted it, after giving MU a second chance to try newer version. They won't get a 3rd chance...
You can access the website online, but the app has no English version and you can’t join their membership either online or on the app unless you have a Chinese phone number and Chinese identity. It’s quite absurd. I suppose it’s to protect them from outsides i.e. foreigners. Taking their money is OK, just providing the service is restricted
Not use-friendly at all. Keeping noticing the cell phone number should be with 11 numbers while I am choosing United States as user region... not function for adding trip if you purchase your ticket via any 3rd party. If not I could read Chinese, who the hell knows what in the app for all those unfinished app design????? Also the website design is not good either! Come on!!!!!
App offers both English and Chinese interfaces, but not the same services price for both languages users, foreigners seems to be discriminated! App has tone of bugs and clinches, impossible to complete any booking, order, reservations!! Customer services isn’t very helpful, checkout process is complicated and requires many different sets of passcodes!
Hard to understand the app. Several pages missing. Impossible to see any information about your membership in English. Hard to understand what your qualification level is. Definitely not impressed by this app and you can clearly see international customers are not that important to China Eastern.
The China Eastern Airlines have two different apps in different Apple store. For example, if you download the US version, it will not get updated to the same latest version as the Chinese version. It crashes from time to time and you need to keep the screenshots of your order number.
Over 20 attempts to setup a login registration. With finally using the Chinese website and Google lens translate to issue a new password. With that done I still cannot login into the app. I can only log into the website.
Absolutely useless if you aren’t Chinese. There’s tons of problem if you don’t have a Chinese name and Chinese ID and none of the customer service will help you. Good luck if you’re a foreigner literally trying to do anything with them
The airline website, which has an English version, directs you to use the app to accomplish almost anything. But the app has no English option, so is useless for travelers who don’t read Chinese. Very frustrating.
The developers of this app have managed to make it even worse than the last time I tried (unsuccessfully) to use it. Completely unusable and somehow worse than ever!
Very buggy and a lot of features don’t work in English, the inability to add the boarding pass to your wallet also means the check-in feature is basically useless.
Useless app that is incapable of fullfilling some of the simplest tasks, let alone being a total disaster of more complex tasks such as making a change to an existing booking.
App doesn't work, shows random error codes, and calling customer service is useless as they just send you back to the app and have no idea what the errors mean.
这个APP太烂了， its so bad its embarrassing for it to be associated with a major Chinese airline. Westerners are already highly bias against us Chinese, but honestly this App does not help! How can an international airline have an app that doesnt function properly for checking in?! It’s inexcusable.
Plain and simple... it doesn’t work. Not even the English on some parts of the app make sense. You would think someone in the tech or PR apartment would catch this.
This app is terrible. Half of it is in English. Half of it is in Chinese. When I try to check in, it just says "overseas check-in" and has a blank screen.
This is the worst and most rubbish app on earth. Never works, freezes all the time and now can’t even login. China eastern hire someone with some skills please. 全宇宙最垃圾的App不能用。
Email address cannot be added since it exceed maximum length for passenger name...WTH Information cannot be synced to online official site. Cannot change information online. I couldn’t imagine this is for a big airline of China...
Headquartered in Shanghai, China Eastern Airlines Co., Ltd. (CEA) is one of the three major airlines in China and is the first Chinese airline to be listed on New York, Hong Kong and Shanghai stock markets. As a member of SkyTeam Alliance, CEA has extended its flight network to 1,036 destinations in 170 countries and regions via close cooperation with SkyTeam Alliance member airlines. The annual passenger turnover of CEA exceeds more than 130 million, ranking top 10 among global airlines. CEA operates a modern fleet of over 730 aircraft, which is one of the youngest fleets in major airlines worldwide. Moreover, it boasts the largest-scale in-flight Wi-Fi wide-bodied fleet with leading commercial and technical models in China.
