China Eastern Airlines

English navigation on June 2019 is much better than 1 year ago, but still need more improvements. Some times very slow navigation too.

They have been selling tickets for MU6693 online but this flight is not operating. We had been buying this flight ticket everyday for almost a week. Each time, our card was charged successfully and we got a confirmed ticket, but the next day we were told the flight was canceled for NO reason. And the refund process takes forever. This is ridiculous. It’s a fraud! MU6693一直在售票，但是天天取消。我们已经连着买了4次票了，全部被取消。扣款倒是很干脆利索，退款要等到天荒地老。如果没有这个航班，请不要售票。

This is the worst airline app ever; in fact, MU would be doing their customers & their image a favor by deleting this from the app store. So confusing as if it is not even linked to the same database. Looking up the same reservation that works on their website would say record not found in this app. Second time I have deleted it, after giving MU a second chance to try newer version. They won't get a 3rd chance...

Not use-friendly at all. Keeping noticing the cell phone number should be with 11 numbers while I am choosing United States as user region... not function for adding trip if you purchase your ticket via any 3rd party. If not I could read Chinese, who the hell knows what in the app for all those unfinished app design????? Also the website design is not good either! Come on!!!!!

The app actually worked and is in English. I even checked in with it. But when I went to the airport they said I still need to line up to get a boarding pass. They won’t let me use the boarding pass that was downloaded on my phone. So what good is the app? I’ll be deleting the app as soon as I’m on the plane.

This app is really good. The interface is clear and convenient for travelers. Keep it up!

App offers both English and Chinese interfaces, but not the same services price for both languages users, foreigners seems to be discriminated! App has tone of bugs and clinches, impossible to complete any booking, order, reservations!! Customer services isn’t very helpful, checkout process is complicated and requires many different sets of passcodes!

Hard to understand the app. Several pages missing. Impossible to see any information about your membership in English. Hard to understand what your qualification level is. Definitely not impressed by this app and you can clearly see international customers are not that important to China Eastern.

This version not very helpful, can not check in on line. Very difficult to navigate!

The China Eastern Airlines have two different apps in different Apple store. For example, if you download the US version, it will not get updated to the same latest version as the Chinese version. It crashes from time to time and you need to keep the screenshots of your order number.

Absolutely useless if you aren’t Chinese. There’s tons of problem if you don’t have a Chinese name and Chinese ID and none of the customer service will help you. Good luck if you’re a foreigner literally trying to do anything with them

when start up 9.09？ 不能使用东航随心飞ios系统

I often get a network failure notification. It’s obviously their network having problems. Very annoying when you want to manage an itinerary easily.

Very buggy and a lot of features don’t work in English, the inability to add the boarding pass to your wallet also means the check-in feature is basically useless.

Useless app that is incapable of fullfilling some of the simplest tasks, let alone being a total disaster of more complex tasks such as making a change to an existing booking.

App doesn't work, shows random error codes, and calling customer service is useless as they just send you back to the app and have no idea what the errors mean.

这个APP太烂了， its so bad its embarrassing for it to be associated with a major Chinese airline. Westerners are already highly bias against us Chinese, but honestly this App does not help! How can an international airline have an app that doesnt function properly for checking in?! It’s inexcusable.

So inconvenient and not user friendly. I tried to book tickets and add membership information but the app doesn’t respond at all!

Plain and simple... it doesn’t work. Not even the English on some parts of the app make sense. You would think someone in the tech or PR apartment would catch this.

Can’t lookup my trips that I booked online. This APP links to a different database. My travel points also missing . Also can’t take credit cards.

Slow and cumbersome. Boarding pass no longer saves to Apple Wallet in the newest update, instead giving a “Tips: Saving Failed” message.

This app is terrible. Half of it is in English. Half of it is in Chinese. When I try to check in, it just says "overseas check-in" and has a blank screen.

They have English right now but the app is really really slow!

Useless app, so many glitches. Literally can’t do anything, including signing up

Can't even register within the app because I don't read Chinese. I suppose they ONLY want Chinese clientele. No problem. The feeling is mutual.

Was previously in English. Downloaded update and now can’t find any English setting

Screen display issues & not user friendly

This is the worst and most rubbish app on earth. Never works, freezes all the time and now can’t even login. China eastern hire someone with some skills please. 全宇宙最垃圾的App不能用。

You know US cellphone numbers aren’t 11 digits, right?

Using dashboard is not so using friendly. And the info even can not be synchronized on time.

I have waited for my refund for over five months, and I am still waiting for it!!!!!

This app can read your photos without permission.

Can’t even use a American number to check in. Don’t waste time.

MU is one of the best airlines in the air .

Very difficult to understand this APP. Many functions hardly work

The company should be ashamed they have such a bad useless app that waste your time. Zero stars for these clowns.

Email address cannot be added since it exceed maximum length for passenger name...WTH Information cannot be synced to online official site. Cannot change information online. I couldn’t imagine this is for a big airline of China...

Bad functionality at all

The app can’t even start

They need to update the app in English.

Not even working. Trash airline with trash app

can’t find a airline app worse than this one!

啥时候适配iphone x？

crashed under ios13.2

awful app

It's a really rubbish air app！

就不能登录的时候就同步值机信息嘛

Worst APP ever.

修改消费密码的地方不能输入手机号 这app是傻逼吗

Whether you can read Chinese or not this app doesn't work. It keeps telling me I have errors when inputting unrelated information. I try to change my password and it tells me my passport number has failed. I try to input my passport number and it tells me that my name isn't acceptable. My name is exactly as it should be and within the guidelines, but it tells me it is not and won't let me continue. I cannot add in frequent flyer miles. The whole app is terrible. Perhaps works better for local Chinese ID holders but is simply a joke if you are a foreigner with letters rather than Chinese characters for a name. It let me add in a name of it was in Chinese characters but that doesn't relate to my passport and therefore it also failed to let me log in.