China Southern Airlines

If you buy through the app, you can pick your seats ahead of most other customers. This can be a huge perk. Mobile boarding pass doesn’t work at most airports, but it’s still worth using the app.

If this app were simply useless, then it wouldn’t have wasted any of my time. Instead, it led me on. I entered my confirmation number and it pulled up our itinerary and gave the option to check in and to select seats. Once I selected our seats, the app required a barrage of information including our passport numbers and expiration date. Only after I entered all the information did the app inform me that I could not check in online and would have to go to the desk at the airport. It didn’t save my seat selection. Later on, I attempted to check the status of our flight. I tried multiple search options but they all told me our flight didn’t exist. This app is a complete waste of time.

This app has improved quite a bit. The English version has been updated and now there is a lot of functionality. I’m able to book flights, redeem points and miles earned, change seats etc. just wish there were a way to upgrade seats to different cabins in the app such as Economy to business class.

I contacted customer support due to unknown error from the server preventing my purchase. They told me to download this app to purchase my ticket. It did not fix my problem and the person I chatted with offered me same exact ticket but with doubled price. I question if this company is even legit. Customer service is simply horrific. No one was able to fix my problem and they all seemed not to care at all. On top of all of it, I couldn’t believe they tried to sell me tickets with much higher price. This is a scam.

You can’t real name verify, you can’t add your foreigner family members passport numbers, and the entire app interface doesn’t support English names properly. Terrible experience, and their customer phone support is consistently unable to help after reporting these many types of similar issues over the past year. Unless you are Han Chinese living in mainland China, expect to be treated like garbage by the China Southern app.

This and the site are pretty buggy.

I used the help. I waited about 10 min and finally get connected to someone. Then there is reminder saying conversation finished! I tried again and again, never get connected with someone. So frustrated. Waste lots of my time! This app is useless!

Not worth even one star. Not just this app but their web site is worthless as well. I can’t believe an international airline wouldn’t be able to come up with somewhat functioning app or a web site. Trying to get help from China Southern is always a nightmare. Frustrating as hell.

Please try later. That’s basically how this works, when it works. Concerning because I’m flying with this company, and they fail with technology. Simple seat change or upgrade could not handle final step of confirmation and payment.

China southern is a respectable airline and I just returned from a pleasant roundtrip flight. But they should be completely and utterly ashamed of their “app”. Why? Because it does nothing an airline app should do and everything an airline app should not do. China southern you can do so much better!

Much worse than CA. 1 No app logo on iPad 2 Cant alter anything on apps and can’t use apple wallet to save the flight pass 3 login and logout again and again without bio-certification function and just feel so tired to complaint anymore.

Useless app and website. Can’t search for flights at all. It has always been a nightmare to contact them or use their app. Not even sure why they made it in the first place. 不是一般的烂啊！找不到航班，什么都搜索不到的，有个app有啥用？打电话去订位也是很麻烦，完全不像其他航空公司几分钟全部搞定。

I dont have enough words to say how terrible this app!!! It downloads in chinese, after struggling for an hour to change it in English, I couldn’t pull up my itinerary. It shows how careless this airlines about customer service.

Don’t worry. Whatever seat you pick will be changed and this app does not protect you at all. It is a waste of time. Please make your system compatible with Sky Team systems because as of now, it is not.

App Can’t even successfully search for flight status. Freezes at every action tried. I hope their planes work better than their app.

Downloaded the app and can’t understand a word! Software developers should consider not everyone in the world would read and speak Chinese! Thank you. Just deleted the app🤬

This app is hard to use. China Southern has very poor service. Its loyalty program is no better than no-existent. Its flights always delay. And ground support is NONE. Do not take its flight at ANY COST.

The app does not make my flight booking experience better, but even worse. Too many shortcomings tired to list.

The worst and most stupid app that I have ever used. Go to other airlines if you don't want to spend TWO hours buying one ticket and finally fail. 垃圾玩意，活该南航竞争不过人家。穷疯了吧不知道弄个好点快点智能点的吗？祝早日完蛋。

Can’t authenticate.

Place an order on the app one day ago, but I can't find it on the website still.

Someone posted that the top left button is English. It is not. Can’t find a way to change, so I’m deleting this app!

Mistakes, all kinds of bugs. Unable to process payment and potential leaking of private info. Shame on you!

Useless app that doesn’t allow you to check in or do anything really

I spend thirteen mins to add boarding pass to my Wallet and failed , it worked before , no more now

This APP for English readers is worthless! Everything is in Chinese characters. How am I suppose to use this?

Bug everywhere

Try to reserve a free hotel transit accommodation for more than 8 hours layover. This apps won’t accept my order. Just waste of time. 旅行社是不帮旅客訂中轉住宿的.

China southern CEO can go to hell, how much is your salary? What product and service you provide? Alright, state owned company, you are all animals.

This application is truely a disaster for any user, and moreover, even a trash like this can dare to send advertisement notifications with no shame. AWFUL

Every time I try to purchase a new seat it says system is busy.

Doesn't even work.

app is useless. probably nothing more than a means of stealing your personal information. really horrendous all around experience with china southern

Please

So far there is no way adding the card into wallet.

垃圾软件 航司能把软件做的烂到懒得用它升舱 也是蛮厉害的 垃圾

Pathetic app made only for people living in China.....

this is a terrible app

i cannot understand it’s all chinese language, is their an english language?

Worst app ever

Ios11 not applicable with wallet APP.

No English spoken here.

this app is terrible, their staff service is even worse.

Bad customer service!!!!!!!!!

又慢又难用，广告多，垃圾

Complete management of all things related to China Southern airline, appreciate the seat selection after check-in, the different flight notifications (as passenger or recipient), the Passbook integration, even the opportunity to apply for a SkyPearl card within the app. Recommended.

还说会分享个人信息给第三方

强制更新

I downloaded the app a couple of hours before my flight. I wanted to check in online and check my flight status. The flight time displayed as actual takeoff was much later than scheduled; thinking it was delayed. I had a hard time trying to check in as well. I crossed checked the info online on a laptop but it displayed no data and was hard to check in as well. I showed up to the airport a bit too late for the scheduled time and with enough time for the "delayed" flight. I ended up missing my flight due to the gate border closing according to the scheduled time. I also have to wait a day later for flights. It shows I shouldn't rely on technology but this app accuracy needs much improvement at least.

This app is useless for checking in and does not work. The form for checking in was designed very sloppy, with the last name field being immediately beside the description, so it is hard to read. The phone number field has a specified format, for which they don't tell you, so it requires guessing to try and get. Lastly, the app won't pull up the booking and returns an error message, rendering the check in completely useless. I then tried going to the China southern website to check in on my iPhone, but it looks like they use flash in the page and this page returns an input error. Flying in general is frustrating enough, but having to deal with this is too annoying to be bothered with. I will avoid ever flying on this airline again, simply because of this. Get your business in order China Southern, every other airline, large or small is capable of online check ins.