China Southern Airlines

Travel
Rating
3.4 (551)
Size
392.6 MB
Age rating
4+
Current version
4.5.6
Price
Free
Seller
China Southern Airlines Company Limited
Last update
12 months ago
Version OS
11.0 or later
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User Reviews for China Southern Airlines

3.38 out of 5
551 Ratings
5 years ago, jh6328438
Early Seat Selection
If you buy through the app, you can pick your seats ahead of most other customers. This can be a huge perk. Mobile boarding pass doesn’t work at most airports, but it’s still worth using the app.
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6 years ago, Wandering MK
Worse than useless
If this app were simply useless, then it wouldn’t have wasted any of my time. Instead, it led me on. I entered my confirmation number and it pulled up our itinerary and gave the option to check in and to select seats. Once I selected our seats, the app required a barrage of information including our passport numbers and expiration date. Only after I entered all the information did the app inform me that I could not check in online and would have to go to the desk at the airport. It didn’t save my seat selection. Later on, I attempted to check the status of our flight. I tried multiple search options but they all told me our flight didn’t exist. This app is a complete waste of time.
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3 years ago, Keyoe87
Much Improved
This app has improved quite a bit. The English version has been updated and now there is a lot of functionality. I’m able to book flights, redeem points and miles earned, change seats etc. just wish there were a way to upgrade seats to different cabins in the app such as Economy to business class.
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3 years ago, pleasefixyourstaffs
Useless
I contacted customer support due to unknown error from the server preventing my purchase. They told me to download this app to purchase my ticket. It did not fix my problem and the person I chatted with offered me same exact ticket but with doubled price. I question if this company is even legit. Customer service is simply horrific. No one was able to fix my problem and they all seemed not to care at all. On top of all of it, I couldn’t believe they tried to sell me tickets with much higher price. This is a scam.
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3 years ago, benjaminchodroff
Broken for foreigners
You can’t real name verify, you can’t add your foreigner family members passport numbers, and the entire app interface doesn’t support English names properly. Terrible experience, and their customer phone support is consistently unable to help after reporting these many types of similar issues over the past year. Unless you are Han Chinese living in mainland China, expect to be treated like garbage by the China Southern app.
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4 weeks ago, Darrint155
Where is the English?
Flying China Southern air from Taipei to Shinzen so downloaded the app. Cannot for the life of me figure out how to switch to the English version. Even took my phone down to the concierge in the hotel who is Chinese, and she couldn’t even figure out how to switch it to English. How about one big button right on the front page that says English?
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6 months ago, Najmus_Sakib
Couldn’t find language change
App is in Chinese language. The language changing option should be in English. Couldn’t even find where to change language.
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4 months ago, JCSFO
Can’t use US phone number to register
I am trying to register using my US phone number but there is not an option.
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8 months ago, ualhisan
English is not available
When I downloaded the app and run for the first time it started with a screen in Chinese that is asking me to select something, as I could not understand what it says I closed the app and removed from my iPhone
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3 years ago, yanchuan123
worst app
I used the help. I waited about 10 min and finally get connected to someone. Then there is reminder saying conversation finished! I tried again and again, never get connected with someone. So frustrated. Waste lots of my time! This app is useless!
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5 years ago, Service???
Worst I’ve ever seen
Not worth even one star. Not just this app but their web site is worthless as well. I can’t believe an international airline wouldn’t be able to come up with somewhat functioning app or a web site. Trying to get help from China Southern is always a nightmare. Frustrating as hell.
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4 months ago, TimeTravelWarrior
Chinese Only
I could not find a way to toggle the app into English. I am traveling in Asia so maybe it thinks I should already know Chinese - not sure. You should be able to toggle language right from the Home Screen. Absolutely useless unless you know Chinese.
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7 years ago, Oldskoolsurf
System Busy Network Busy
Please try later. That’s basically how this works, when it works. Concerning because I’m flying with this company, and they fail with technology. Simple seat change or upgrade could not handle final step of confirmation and payment.
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5 years ago, App user Ana
China southern should be ashamed
China southern is a respectable airline and I just returned from a pleasant roundtrip flight. But they should be completely and utterly ashamed of their “app”. Why? Because it does nothing an airline app should do and everything an airline app should not do. China southern you can do so much better!
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3 months ago, so pin
English language problem
Hard to find English language change , Chinese all the ways 😑
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5 years ago, JNetworkcn
Worse than useless.
Much worse than CA. 1 No app logo on iPad 2 Cant alter anything on apps and can’t use apple wallet to save the flight pass 3 login and logout again and again without bio-certification function and just feel so tired to complaint anymore.
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1 month ago, Hessinger
Trash
This all really went down hill, there’s no way to validate a passport ID anymore. Completely useless app. Even the minor airlines in China have better apps. How can this airline consider itself any bit international.
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6 years ago, Christian-stone
Check in doesn’t work
This and the site are pretty buggy.
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6 years ago, HonestyAlways0000
I would give a negative star if I could.
Useless app and website. Can’t search for flights at all. It has always been a nightmare to contact them or use their app. Not even sure why they made it in the first place. 不是一般的烂啊!找不到航班,什么都搜索不到的,有个app有啥用?打电话去订位也是很麻烦,完全不像其他航空公司几分钟全部搞定。
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6 years ago, xrobin18
Useless, terrible app
I dont have enough words to say how terrible this app!!! It downloads in chinese, after struggling for an hour to change it in English, I couldn’t pull up my itinerary. It shows how careless this airlines about customer service.
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5 years ago, kdrew
Worst Customer Service ever
Don’t worry. Whatever seat you pick will be changed and this app does not protect you at all. It is a waste of time. Please make your system compatible with Sky Team systems because as of now, it is not.
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4 months ago, app_re_2098
Should be a negative score
Really difficult to use, hard to login, super slow to connect and frequently disconnect with out any response.
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6 years ago, E.Beagle
Does nothing but freeze
App Can’t even successfully search for flight status. Freezes at every action tried. I hope their planes work better than their app.
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6 years ago, 4Nickyboy
They don’t have English version?
Downloaded the app and can’t understand a word! Software developers should consider not everyone in the world would read and speak Chinese! Thank you. Just deleted the app🤬
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5 years ago, GaiusHuang
Terrible terrible terrible
This app is hard to use. China Southern has very poor service. Its loyalty program is no better than no-existent. Its flights always delay. And ground support is NONE. Do not take its flight at ANY COST.
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5 years ago, Cswaste
Super slow
The app does not make my flight booking experience better, but even worse. Too many shortcomings tired to list.
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7 months ago, Drewshifu
No English, Not Accepting Foreign Names
App not international friendly. No English version. Foreigners who try to authenticate their real name will meet incredible frustration. Overall useless app. Learn your lesson from Air China!!
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5 years ago, Dealu
complicated
Can’t authenticate.
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2 years ago, 被南航气死
垃圾app/Rubbish app
The worst and most stupid app that I have ever used. Go to other airlines if you don't want to spend TWO hours buying one ticket and finally fail. 垃圾玩意,活该南航竞争不过人家。穷疯了吧不知道弄个好点快点智能点的吗?祝早日完蛋。
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3 years ago, 卡牌鬼才
hard to use
Place an order on the app one day ago, but I can't find it on the website still.
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5 years ago, mavericksound
I can’t even find English!
Someone posted that the top left button is English. It is not. Can’t find a way to change, so I’m deleting this app!
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4 years ago, Ulverw
Worst app in the human history
Mistakes, all kinds of bugs. Unable to process payment and potential leaking of private info. Shame on you!
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7 months ago, Kisas.Q
Worst app ever, do not waste your time
Wasted 20 minutes on it. Still couldn’t log in. Buggy app.
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3 months ago, Greek_Sophist
Payment Option is fairly limited
I can’t use my Visa/MasterCard/American Express/JCB/Discover cards to make a payment.
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5 years ago, cgan31
Trash app
Useless app that doesn’t allow you to check in or do anything really
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4 years ago, nicknick。
Fake news , not support wallet
I spend thirteen mins to add boarding pass to my Wallet and failed , it worked before , no more now
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4 years ago, Doggyhouz
I can’t read Chinese characters.
This APP for English readers is worthless! Everything is in Chinese characters. How am I suppose to use this?
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2 years ago, bugdamn
Always forced quit
Bug everywhere
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6 years ago, Bee Ooi
Useless
Try to reserve a free hotel transit accommodation for more than 8 hours layover. This apps won’t accept my order. Just waste of time. 旅行社是不帮旅客訂中轉住宿的.
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2 months ago, yrdeng
Does not support non-Chinese phone numbers
Does not support non-Chinese phone numbers.
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5 years ago, Cabbage168
Worst airline app ever
China southern CEO can go to hell, how much is your salary? What product and service you provide? Alright, state owned company, you are all animals.
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5 years ago, Mateo_BCN
WORST Airline App EVER
This application is truely a disaster for any user, and moreover, even a trash like this can dare to send advertisement notifications with no shame. AWFUL
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7 years ago, alexahong
System is Busy
Every time I try to purchase a new seat it says system is busy.
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4 weeks ago, Josine123
English?
Can't figure out how to put the app to English
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7 years ago, monaaalisaaa~
App is horrible.
Doesn't even work.
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4 years ago, mark2378347
terrible app terrible airline
app is useless. probably nothing more than a means of stealing your personal information. really horrendous all around experience with china southern
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5 years ago, Nob-Apcharles
iPad Version please
Please
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6 years ago, cickumqt
Incompatible with Wallet
So far there is no way adding the card into wallet.
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6 years ago, Gjkbcryih
For Chinese only
Pathetic app made only for people living in China.....
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4 years ago, dzggg
worse than useless
this is a terrible app
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Description
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