If this app were simply useless, then it wouldn’t have wasted any of my time. Instead, it led me on. I entered my confirmation number and it pulled up our itinerary and gave the option to check in and to select seats. Once I selected our seats, the app required a barrage of information including our passport numbers and expiration date. Only after I entered all the information did the app inform me that I could not check in online and would have to go to the desk at the airport. It didn’t save my seat selection. Later on, I attempted to check the status of our flight. I tried multiple search options but they all told me our flight didn’t exist. This app is a complete waste of time.
This app has improved quite a bit. The English version has been updated and now there is a lot of functionality. I’m able to book flights, redeem points and miles earned, change seats etc. just wish there were a way to upgrade seats to different cabins in the app such as Economy to business class.
I contacted customer support due to unknown error from the server preventing my purchase. They told me to download this app to purchase my ticket. It did not fix my problem and the person I chatted with offered me same exact ticket but with doubled price. I question if this company is even legit. Customer service is simply horrific. No one was able to fix my problem and they all seemed not to care at all. On top of all of it, I couldn’t believe they tried to sell me tickets with much higher price. This is a scam.
You can’t real name verify, you can’t add your foreigner family members passport numbers, and the entire app interface doesn’t support English names properly. Terrible experience, and their customer phone support is consistently unable to help after reporting these many types of similar issues over the past year. Unless you are Han Chinese living in mainland China, expect to be treated like garbage by the China Southern app.
I used the help. I waited about 10 min and finally get connected to someone. Then there is reminder saying conversation finished! I tried again and again, never get connected with someone. So frustrated. Waste lots of my time! This app is useless!
Not worth even one star. Not just this app but their web site is worthless as well. I can’t believe an international airline wouldn’t be able to come up with somewhat functioning app or a web site. Trying to get help from China Southern is always a nightmare. Frustrating as hell.
Please try later. That’s basically how this works, when it works. Concerning because I’m flying with this company, and they fail with technology. Simple seat change or upgrade could not handle final step of confirmation and payment.
China southern is a respectable airline and I just returned from a pleasant roundtrip flight. But they should be completely and utterly ashamed of their “app”. Why? Because it does nothing an airline app should do and everything an airline app should not do. China southern you can do so much better!
Much worse than CA. 1 No app logo on iPad 2 Cant alter anything on apps and can’t use apple wallet to save the flight pass 3 login and logout again and again without bio-certification function and just feel so tired to complaint anymore.
Useless app and website. Can’t search for flights at all. It has always been a nightmare to contact them or use their app. Not even sure why they made it in the first place. 不是一般的烂啊！找不到航班，什么都搜索不到的，有个app有啥用？打电话去订位也是很麻烦，完全不像其他航空公司几分钟全部搞定。
I dont have enough words to say how terrible this app!!! It downloads in chinese, after struggling for an hour to change it in English, I couldn’t pull up my itinerary. It shows how careless this airlines about customer service.
Don’t worry. Whatever seat you pick will be changed and this app does not protect you at all. It is a waste of time. Please make your system compatible with Sky Team systems because as of now, it is not.
This app is hard to use. China Southern has very poor service. Its loyalty program is no better than no-existent. Its flights always delay. And ground support is NONE. Do not take its flight at ANY COST.
Complete management of all things related to China Southern airline, appreciate the seat selection after check-in, the different flight notifications (as passenger or recipient), the Passbook integration, even the opportunity to apply for a SkyPearl card within the app. Recommended.
I downloaded the app a couple of hours before my flight. I wanted to check in online and check my flight status. The flight time displayed as actual takeoff was much later than scheduled; thinking it was delayed. I had a hard time trying to check in as well. I crossed checked the info online on a laptop but it displayed no data and was hard to check in as well. I showed up to the airport a bit too late for the scheduled time and with enough time for the "delayed" flight. I ended up missing my flight due to the gate border closing according to the scheduled time. I also have to wait a day later for flights. It shows I shouldn't rely on technology but this app accuracy needs much improvement at least.
This app is useless for checking in and does not work. The form for checking in was designed very sloppy, with the last name field being immediately beside the description, so it is hard to read. The phone number field has a specified format, for which they don't tell you, so it requires guessing to try and get. Lastly, the app won't pull up the booking and returns an error message, rendering the check in completely useless. I then tried going to the China southern website to check in on my iPhone, but it looks like they use flash in the page and this page returns an input error. Flying in general is frustrating enough, but having to deal with this is too annoying to be bothered with. I will avoid ever flying on this airline again, simply because of this. Get your business in order China Southern, every other airline, large or small is capable of online check ins.
China Southern Airlines mobile portal is a multifunctional business platform, which includes flight booking, travel guide, mobile check-in, membership management, ticket verification and flight status. The software is free to download and it is able to provide online reservation and payment of the domestic single trip, return trip without stopover and the single and return international trip of the domestic and abroad departure. Meanwhile, you can check, change and refund your order. The thoughtful, convenient, efficient and user-friendly service we presented, such as seat selection, check-in, mileage inquiry, ticket verification, flight status, mileage redemption, and travel guide will really deliver the five-star customer experience.