If you buy through the app, you can pick your seats ahead of most other customers. This can be a huge perk. Mobile boarding pass doesn’t work at most airports, but it’s still worth using the app.
If this app were simply useless, then it wouldn’t have wasted any of my time. Instead, it led me on. I entered my confirmation number and it pulled up our itinerary and gave the option to check in and to select seats. Once I selected our seats, the app required a barrage of information including our passport numbers and expiration date. Only after I entered all the information did the app inform me that I could not check in online and would have to go to the desk at the airport. It didn’t save my seat selection. Later on, I attempted to check the status of our flight. I tried multiple search options but they all told me our flight didn’t exist. This app is a complete waste of time.
This app has improved quite a bit. The English version has been updated and now there is a lot of functionality. I’m able to book flights, redeem points and miles earned, change seats etc. just wish there were a way to upgrade seats to different cabins in the app such as Economy to business class.
I contacted customer support due to unknown error from the server preventing my purchase. They told me to download this app to purchase my ticket. It did not fix my problem and the person I chatted with offered me same exact ticket but with doubled price. I question if this company is even legit. Customer service is simply horrific. No one was able to fix my problem and they all seemed not to care at all. On top of all of it, I couldn’t believe they tried to sell me tickets with much higher price. This is a scam.
You can’t real name verify, you can’t add your foreigner family members passport numbers, and the entire app interface doesn’t support English names properly. Terrible experience, and their customer phone support is consistently unable to help after reporting these many types of similar issues over the past year. Unless you are Han Chinese living in mainland China, expect to be treated like garbage by the China Southern app.
Flying China Southern air from Taipei to Shinzen so downloaded the app. Cannot for the life of me figure out how to switch to the English version. Even took my phone down to the concierge in the hotel who is Chinese, and she couldn’t even figure out how to switch it to English. How about one big button right on the front page that says English?
When I downloaded the app and run for the first time it started with a screen in Chinese that is asking me to select something, as I could not understand what it says I closed the app and removed from my iPhone
I used the help. I waited about 10 min and finally get connected to someone. Then there is reminder saying conversation finished! I tried again and again, never get connected with someone. So frustrated. Waste lots of my time! This app is useless!
Not worth even one star. Not just this app but their web site is worthless as well. I can’t believe an international airline wouldn’t be able to come up with somewhat functioning app or a web site. Trying to get help from China Southern is always a nightmare. Frustrating as hell.
I could not find a way to toggle the app into English. I am traveling in Asia so maybe it thinks I should already know Chinese - not sure. You should be able to toggle language right from the Home Screen. Absolutely useless unless you know Chinese.
Please try later. That’s basically how this works, when it works. Concerning because I’m flying with this company, and they fail with technology. Simple seat change or upgrade could not handle final step of confirmation and payment.
China southern is a respectable airline and I just returned from a pleasant roundtrip flight. But they should be completely and utterly ashamed of their “app”. Why? Because it does nothing an airline app should do and everything an airline app should not do. China southern you can do so much better!
Much worse than CA. 1 No app logo on iPad 2 Cant alter anything on apps and can’t use apple wallet to save the flight pass 3 login and logout again and again without bio-certification function and just feel so tired to complaint anymore.
This all really went down hill, there’s no way to validate a passport ID anymore. Completely useless app. Even the minor airlines in China have better apps. How can this airline consider itself any bit international.
Useless app and website. Can’t search for flights at all. It has always been a nightmare to contact them or use their app. Not even sure why they made it in the first place. 不是一般的烂啊！找不到航班，什么都搜索不到的，有个app有啥用？打电话去订位也是很麻烦，完全不像其他航空公司几分钟全部搞定。
I dont have enough words to say how terrible this app!!! It downloads in chinese, after struggling for an hour to change it in English, I couldn’t pull up my itinerary. It shows how careless this airlines about customer service.
Don’t worry. Whatever seat you pick will be changed and this app does not protect you at all. It is a waste of time. Please make your system compatible with Sky Team systems because as of now, it is not.
Downloaded the app and can’t understand a word! Software developers should consider not everyone in the world would read and speak Chinese! Thank you. Just deleted the app🤬
This app is hard to use. China Southern has very poor service. Its loyalty program is no better than no-existent. Its flights always delay. And ground support is NONE. Do not take its flight at ANY COST.
App not international friendly. No English version. Foreigners who try to authenticate their real name will meet incredible frustration. Overall useless app. Learn your lesson from Air China!!
The worst and most stupid app that I have ever used. Go to other airlines if you don't want to spend TWO hours buying one ticket and finally fail. 垃圾玩意，活该南航竞争不过人家。穷疯了吧不知道弄个好点快点智能点的吗？祝早日完蛋。
This application is truely a disaster for any user, and moreover, even a trash like this can dare to send advertisement notifications with no shame. AWFUL
China Southern Airlines mobile portal is a multifunctional business platform, which includes flight booking, travel guide, mobile check-in, membership management, ticket verification and flight status. The software is free to download and it is able to provide online reservation and payment of the domestic single trip, return trip without stopover and the single and return international trip of the domestic and abroad departure. Meanwhile, you can check, change and refund your order. The thoughtful, convenient, efficient and user-friendly service we presented, such as seat selection, check-in, mileage inquiry, ticket verification, flight status, mileage redemption, and travel guide will really deliver the five-star customer experience.
