Choice Hotels : Book Hotels

4.7 (100.7K)
110.3 MB
Age rating
Current version
Choice Hotels International
Last update
3 weeks ago
Version OS
16.0 or later
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User Reviews for Choice Hotels : Book Hotels

4.71 out of 5
100.7K Ratings
2 years ago, rhonda5712
Wonderful Place to Stay
My husband and I stayed for 3 nights at the Comfort Suites Albuquerque Airport. What a pleasant stay we had. We were greeted upon arrival by a lady whose name, unfortunately, I do not remember. She was very polite, friendly, and efficient. Then we went up to our room and we were pleasantly surprised. The room was very clean and modern. Everything was literally spotless! The room was very large with a very nice sitting area with a refrigerator and microwave. For the next three mornings we went down to breakfast and was greeted with a lovely smile from Jordan every single morning. He was very polite and friendly and was always busy. The breakfast was delicious! There was always eggs and sausage and sometimes an egg omelette with cheese which works really well with the bagels. I made a nice bagel sandwich every morning. Coffee was piping hot and strong. Just what we need in the morning. Housekeeping went in our room every day and made the bed and took out the trash and left us clean towels. This is one of the few hotels we have been to that still do that post Covid. My husband and I would definitely stay in this hotel again and we definitely recommend it to anyone reading this review. If you are uncertain as to whether or not to book, just book it! You won’t be sorry. Thank you to the management and team of Comfort suites in Albuquerque for a delightful stay. Will be back!
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1 year ago, DanberryCT
Decent app but lacking versatility
Choice is a great place to stay- and for those of us with longer work stays of 6+ months or so, Choice becomes a home. The app makes booking easy- though a little janky when paying with points, as most hotels are independently handled and have zero ability to check your points or book stays so the app is crucial- when it wants to work properly. Additionally, in longer term stay hotels like Suburban Suites, users should be able to extend their stay AND pay in the app- because there’s nothing worse than getting late from work and having to extend your stay by a day or two and the office is closed- requiring you to be up bright and early to go to the office as soon as they open to extend the stay before housekeeping comes at checkout time (which can be unusually early depending on the hotel) to clear you out. An actual Calendar view for the Your Stay feature would also be nice- showing how long you booked your stay in gray and how many nights you have paid for in green- because for longer stays you block out the room but can pay by day, week, month, or as many days at once as you wish. The Choice Priveleges points program for earning rewards by ordering out should also be available, and offer ordering, direct through Choice app (even if it has to take you to an external app like DoorDash) rather than logging on via browser, which can be an easy or impossible task depending on cellphone type, computer, or even Wi-Fi/cell service speed.
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3 years ago, Charlene Ware
Check out July 5, 2021
My husband and I had an extended stay at the Comfort Inn in Mandeville, LA recently. Our son was dying of cancer and we were away from our home for nearly two months. This was understandably an extremely difficult time in our lives. We were immediately greeted by Fenil at our check in. He could not have been more accommodating and went out of his way to see that we were able to have the most reasonable rates and a quiet, comfortable room. After our normal checkout date, we were allowed to stay day by day, until after the memorial and we had arrangements made to fly home. During our last week’s stay, two of my husband’s sisters and their families came and it was arranged for them to have rooms next to us and across the hall. Every day, Fenil and Kaitlyn asked how things were going, how we were doing and if there was anything that they could do for us. They went above and beyond and there was genuine concern and caring for our family and situation. The entire staff was friendly and courteous and we felt totally comfortable and truly blessed to be at your hotel. Charlene and Robert Ware Sent from my iPhone
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6 years ago, Charliestash
Free night promotion
Last summer there was a promotion if you stayed two separate nights you would receive a $100 gift card or 8000 points for a free room. You had to book through the web page. We were traveling in the mountains in Montana and I was unable to book on line I had to book directly with the hotel as I kept dropping the calls to the 800 number as well. The next week we stayed at a different comfort in. I made two separate calls to confirm that both my stays would count and make me eligible for the points/rebate. I was assured they checked and altered my reservation or whatever they had to do to make me eligible. I did not check till now when I am wanting to use my free room and no bonus 8000 points have been posted. I called and spoke to two managers and I was told I was eligible but because it had been more than 60 days they could not give me the credit. And he said I should have checked sooner. I seriously laughed out loud and said so because I did not log in and double check that what your employee told me to be true was or was not actually taken care of I am out of luck in getting my free room? He said that is correct. I gave this program one star simply because the promotion was offered. Epic fail on customer service. You don’t tell someone that they are completely right and it’s the company’s error but you can’t fix it. I will go out out of my way to not stay at choice hotels unless there is someone reading this that has the power to make this right.
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6 years ago, Tabbatha13
Poor customer service
When rate a 0 but thier is no option. The customer service employees do not have any respect for the customers. I made reservations online get to the place they can not even see that I made reservations. The hotel was good enough to accommodate me by giving me the same price which was wonderful. Speaking to an agent that charged my card for a reservation that I could not use he tells me I have no reason to be asking for a refund. Ok it is my money and I didn’t use the reservation because it disappeared. The hotel had to accommodate me not Choice. Choice is full of employees that lack the ability to work in the customer service field. This is pretty sad when that is your job to make the customer comfortable and not try and tell them they have no reason for a refund. It would of been a different story if I could of used my reservation but it was no where to be found until I asked to speak to a supervisor. Then when you clearly telling me I was charged twice one by cash and one by card should tell you something. I made reservations with my card online but when arriving the hotel could not even pull it up and they even called. So the hotel gave me the same price as I was charged and tried helping me get a refund from them. Choice is apparently scamming people out thier money. Beware of using Choice because if your reservation disappear you will be told you have no reason for a refund and spend time with your bank to get your money back.
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3 years ago, hip hop comp mom
Sleep inn Oregon Toledo Ohio.
This is a party hotel marijuana was smelled all the way through the hotel the rooms were disgusting we tried to transfer to three other rooms and three other rooms were more disgusting than the one we were in when stripping the beds the next day before we left we found two Band-Aids that were not ours I felt bad because that night there was many other people in the hotel that night that were complaining because the smell was so bad both on the second and third floor those people should’ve been thrown out instead there was several people stay in one room with multiple people in the room multiple children the pool him over more than 40 to 50 kids and parents in there at one time there was no way I was letting my family go in there. My kids and I felt very unsafe as while I look to see if there’s other hotels that were available in the area at that time and there was not so unfortunately we had to stay the night there. The next morning there were some ladies there that were willing to help us in anyway they could one was names Laura but the manager of this facility is named Joe and he manages three other facilities and is not doing a very good job they don’t honor or follow their own policy you have to initial and sign documents when you come in . they themselves were not upholding to that! I will never stay there or recommend this place ever again shame on the manager joe.
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3 years ago, MJ Poole
We were booked to stay in two Comfort Inns & Suites back to back. We stayed at the one in Daytona however the service was terrible. I have disabilities and cannot climb stairs or carry luggage. We asked about a luggage cart and was advised they had one for the entire hotel. 4 stories. They did not offer any help or try to locate it. When we left that afternoon and the next morning it was still no where in sight. Also their continental breakfast was a bag with a sausage biscuit and juice. No creamer for the coffee. We were told they ran out the day before and didn’t get any more. When we left and went to the Comfort Inns & Suites in Miami at the airport it started all over again. No luggage carts. We were not the only customers looking for a cart. When we went to check in the service was even worse. As a matter of fact she was too busy getting a bottle of water than helping us. I called Choice and was on hold for over 35 minutes before hanging up. We cancelled our reservation and booked in LaQuinta right down the road. They had carts, continental breakfast and furnished additional pillows and towels without being requested. We thoroughly enjoyed the check in. I hope all your customers will do the same. It’s sad when people in services do not realize that the customer is why they have employment and deserve some respect instead of being treated as a nuance. Jerome Poole
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2 years ago, susan marie stengel
Comfort Inn and Suites
Hotel service was excellent, rooms were very clean. As for your welcome to stay they don’t allow that . I lost my apartment and needed to stay a little bit in the hotel until I found something or live in the street but the hotel policy is no extended stays . They refused my service I was declined my next stay they made me go elsewhere and on top of that I don’t even drive. I’m at the worse time of my life right now and that’s how a hotel wants to treat a paying customer just like anyone else. I didn’t ask for no special deals I pay whatever anyone else did no discounts but yet I was not allowed to stay . I will make sure I let everyone I know about any Choice Hotels that is all of their policies and it is the worst policy they could ever make. They surely lost my business I’d never stay here again even if it was for free . Make sure to let your friends know about this before you use them. They turn people away that are in need of their rooms . Thank you Susan Stengel
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5 years ago, Coach C3215
I used to have good dealings with them. I always enjoyed the hotel I stayed at. My problems started when I was trying to book a reservation to use part points and pay the rest. I kept getting an “error” message and it said that the reservation did not go through try again later. I tried 4 times. Then I noticed 4 charges on my credit cards for points I called to try to get it reversed after explaining what was going on when I was trying to make a reservation. Needless to say one guy told me they could reverse all charges. I got disconnected so I called back again and the second guy says they can’t do anything about it. So here I am now in November trying to redeem my points for gift cards. I make 3 different orders and the order I made for 4 AMC gift cards were never delivered. I received the other two orders which were placed later. I make 3 different calls because each person tells me to call back in a week or two to see if they arrive and then they can help me. What it comes down to is on the last call they tell me that they’re not responsible for lost or stolen gift cards. So now they’ve screwed me over a second time. I paid for all those points due to a glitch in their system and now when I go to redeem them and I never got the them their answer is basically,”screw you we’re not responsible if you didn’t get them.” Needless to say they won’t be getting my business anymore.
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5 years ago, Sherrylgoodman
I’ve stayed in this area many times. Usually at Cambria suites or Hampton Inn. Always great experiences ! I thought I’d give Comfort Inn a try. It was my daughters first time on vacation so i wanted to make a good memory. The room appeared to be clean until I went into the bathroom. There was tons of toilet paper in the toilet ! So how was the toilet cleaned if it wasn’t even flushed ?! The free breakfast was a big part of why I picked this hotel so my daughter could eat in the morning instead of going to a restaurant. She is 18 months old ,so seemed like it would be more convenient. We got to breakfast early and almost everything was gone! No milk , eggs were ice cold , no batter in the waffle station etc... I could go on and on! Didn’t even have water there to drink. They were understaffed and the one poor lady at the breakfast station was trying her best to keep up with the high demands of the many guests that were there to eat. Finally she tried filling the waffle batter , but machine broke & batter just all spilled out everywhere! So we’re leaving very hungry! I will never ever stay here again! Wasn’t even a bargain compared to the other hotels, so don’t waste your time here. Spend the extra $20 a night & get a way better hotel !
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6 years ago, qeerty125434
Very very unhappy with issues July 11, 2018
On July 11, 2018. I and about 5 other people made reservations through the app. I got confirmation number to my email as verification that I had a room . I drove an extra 45 minutes to 1 hour to a hotel that had vacancies. When I got there We had no room. We called choice hotels customer service from the hotel phone. Once someone finically answered she and others repeatedly hung up on us and did not resolve our problems. One of the gentlemen was a diamond member with choice who will quit using choice. Needless to say we finally got rooms after waiting additional hours. The hotel owner came in and called all local hotels even other chains and finally got us a place to sleep through creative barging with long term residents. I think choice should fire the customer service department if the can’t help when multiple people call and they repeatedly hang up phone calls. Also, I think those of us that had issues need to be compensated for time and hassle. This is the why people leave choice hotels and never use them again. Needless to say I am still angry.
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6 years ago, Baconforislam
Choice as a whole is a disappointment
Not only is the app always having issues, but as a company choice is horrible. Stayed at an econolodge in Stanley Wisconsin. RUN AS FAST AS YOU CAN FROM THIS PLACE!!! HE WILL DEFRAUD YOU!!! Booked for $57, checked in and they charged my card $89. Called them out on it, they said first that I was wrong until I showed them the confirmation email. He still argued it till I said we were checking out. Then miraculously he found the correct rate and claimed it was choices fault. He said he would refund. I signed for the refund. Now he rescinded the refund. He also demanded we paid for the second night because he refused to give up the commission on it. I contacted choice, they started an investigation. Now they tell me the investigation has been closed by that manager. HOW CAN THE MANAGER BEING INVESTIGATED, CLOSE THE INVESTIGATION INTO HIMSELF? They tell me they they have refunded me the $89, but that there is now three charges for the room on my card. I show no refunds and only two charges at $57. But if they show three charges, that means that he rescinded the $89 refund without authorization and made a third charge on my card without authorization which is credit card fraud and a felony. So don’t stay here if you value honest managers. That being said, his staff is amazing and the two of them should be promoted.
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5 years ago, 123 jidd
Confront inn Miami springs garden
I’ve been a member with choice hotels now for over 3 years. Just recently I have had the worse service ever, me and my family reserved and paid for a room prior to staying there for 1 night only. When we got there they told us we had to pay a deposit of $165. on top of the $165 we’ve already paid. So we waited in the lobby for the manger over an hour just to tell us that there is nothing they can do. We then had to call the 1800 number. Which took 45 mins and finally they were able to remove the deposit. Because the representative said there is no DEPOSIT. So we were able to get the room that night. The following day we checked out. My family and I went on a 6 day cruise and when I can back confront inn charged me $185. for another room in which I never reserved or stayed in. They claim I reserved the room on Friday April 12 but that is impossible because my cruise started on a Monday and it was over on Saturday. So it is no way possible I would have reserved that and or stayed I wasn’t in the country. Ultimately they took my money and told me there’s nothing they could do about it. So now I’m out of$185. Please people take my experience into consideration before booking and or becoming a member. Because now I will never book with choice hotels EVER
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6 years ago, unchoice
CHOICE?? Becoming last choice!!
I have been an elite diamond member since 1999 so I have much experience with this brand. I have noticed many properties going down hill and the level of hospitality and customer service continues to get worse. I am continually getting locked out of my account and I always get the same excuses of " I am not sure why that happened and we are working on it." Always after 30/45 minutes on the phone, just to spend my money with these guys. It is very frustrating and you almost always have to speak with someone who doesn't speak English well and doesn't read it from their script well either. They do not listen to your problems, just trying to read from the script, and then to add insult to injury they tell you this lame lie that you have qualified for "an amazing complimentary vacation", which is actually an offer you pay for and stay in which ever hotel in the area is available so you can drive over to the " blue green property" for the time share sales pitch. This is a very insulting approach to sell something to your already loyal customers. We love having our time wasted, NOT!!!!! I hope Choice gets it together soon, but Marriott does not, as they are reaping the benefits of Choice's progressive short comings. I welcome any reply from Choice.
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2 years ago, Shatriece231
Please do not waste your time
I stayed at the Comfort Inn and suites Virginia Beach-Norfolk airports and had a horrible time. To make it short the floor had old carpets with stains on them, A dirty microwave, hair dryer that was about to blow out, bathtub had hair in it, and the main problem was the AC unit. I first complained to the front desk agents and I just wanted to speak to a manager but the manager was apparently not wanting to talk to anybody because he didn’t feel like it so I called the corporate office and I talk to one of the agents. She told me that I can Choose 2 options: one I can get 2000 points which will let me book a one night stay or take half of refund from a resort. I chose the 2000 points so I can book a stay at a different resort but come to find out I couldn’t even use the points because what they want is more than that. It takes like 8000 or more to even book a room through the resorts. At that point I was fed up I called again asking them for a little bit more points and then they said they no longer can help me because the case was closed but it was on the terms of if I could actually book a room with 2000 points. I wish I can give this whole experience a negative star and I advised you guys to not waste your time.
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3 years ago, ballcd2
Gave a three due to flood in bathroom from above.
Checked in for our handicapped room and they tried to change it to a second floor room. No explanations but as I am handicapped with legally blind we stuck with the handicapped option. After, another bit finally, we were given the room. About 8:30 pm there was a large flooding noise from the bathroom area. As we were tired and already in bed we got up to look and water was pouring out of the fan vent in the ceiling. We were moved to a non handicapped room next door. 3 am large boom and crash awoke us. Seemed to come from the room we had been in. Scary though. We still were able to shower in the morning too. Came out the door and in the hall outside that room, water, and ceiling tiles crumbling. Told the front desk and he didn’t even know about our previous night problem. He said they had a lot of rain ☔️, really?? There are rooms above that section. Have a video also of it. We were given a lunch bag for breakfast not continental option. We ate in restaurant the night before with no mask requirements. Pool closed also. They need to post that on their page.
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4 years ago, 8318311
Fremont in Monterey
I’m giving them a four star and not a five, because the first time I stayed there they pretty much upgraded me to a suite a very beautiful very clean room. I had a wonderful stay I stayed by myself it was quiet it was just perfect. Two weeks later I stay there again, it was a nightmare. They gave me room 103, it’s a handicap room and it smelled like death. I immediately went back out and went and told the manager that the room had a bad odor in it. He then went with me to room 212 upstairs and the room smell like tobacco and I brought it to his attention. The room was a smoking room he said none of the rooms are smoking rooms and he couldn’t smell the tobacco in the room and he was short on rooms. From smelling death in room 103 to smelling tobacco to room 212 was an upgrade. I’d rather deal with Tabasco smell so I stayed then I find a cigarette burned on the curtain & the toilet seat and toilet cover burnt of a cigarette. Yes it was a smoking room. On the other hand, they do have coffee, juice and a few pastries for breakfast. The coffee is (great) especially now with this pandemic that most hotels don’t service anymore, they do. The staff over all is very kind and attentive. I am grateful for that.
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5 years ago, Tlcook31
Comfort Suites Willowbrook (Tx.)
We had gone to the Houston area to play Basketball with our 4th-5th grade girls. I love Choice Hotels and got 2 other families to book here at this location as well. Rooms were wonderful and bed very comfortable. Staff was friendly as well. Breakfast served 6:30-10 was pretty good as well. I was very very disappointed in the pool area. We got there on Friday and the pool was gross. It looked like it had not been cleaned in days. The hot tub was disgusting as well. Our gurls really wanted to swim so I went and asked the guy at the desk if it had been kept up and was it safe to swim in. He assured me they cleaned it daily and it was safe but the filtration system wasn’t working properly. Next day after games were over, the pool still looked the same and nobody had attempted to try to clean the pool or the pool area. That disappointed me because we love that part of our hotel stay. So, if you do not use the pool area, you will like this hotel. Otherwise, find another place. Most Choice Brand Hotels are very nice!!
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6 years ago, Awesome Must Have !!
Do not ever stay here!!! Read below
This was the worst day I’ve ever had I arrived at 4 AM they could not find my reservation after booking with Choice for my points then they required me to pay which I paid cash and the front desk lady in the morning at 4 AM was very nice she put the cash aside and said I’ll give it back to you in the morning after a choice calls us and fixes this issue. So I wake up in the morning I call down to the front desk to verify my wake up and check out at 1 o’clock we’re still on she said yes I also asked her if I had gotten my room paid for by points. She immediately replied rudely saying no we’re taking your cash and we can’t give it back to you. So I called Choice and spend three hours on the phone and they tell me we can give you your 8000 points back and two free nights stay. I say I don’t want the points I want my money so the hotel lady grabs the money and hands it to me and says don’t ever stay with aria hotel or ever come back to my hotel again you’ve taking up too much of my time. As I asked to speak to the manager he told me hold on the manager walks out and says can you just leave so rude I would never stay here again the front desk manager is rude and deserves to be fired she discriminated because my boyfriend Aamir gay.
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2 years ago, Nurse Raine
Comfort be on your expectations
I dislocated my shoulder and had to have my shoulder put back in place at a nearby hospital. Because of the medication I was not able to return to my original stay which was over an hour away. I chose the space for the budget and of course for the distance. When I walked into the space- I was pleasantly met with a kind gentleman at the desk 1-who already had all my information uploaded into the computer 2- already had my key ready to go and 3- had processed most of the information that I thought I would need to give him -he also asked me was I OK and if there was anything that he could do. I shared with him my story and he immediately made sure that I didn’t have to go far to my room. After that it just gets better. When I walked into the space not expecting much -because it is a budget friendly hotel and I’ve stayed at top hotels all over the world. . I was pleasantly met with space, comfort cleanliness, and functionality. To have a space to sit in and watch television and have a separate space to lay down without even realizing it was something that I needed. I didn’t use much of the space because of course I spent the entire night sleeping With my recently repaired dislocated shoulder-, but I wake up in such a space made me feel wonderful and acknowledged. Thank you comfort suites for what you’re doing it may be budget- but it is very very friendly.
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6 years ago, Mcncnncnds
Zero help at all zero
I reserve two poolside rooms at the Clarion Inn hotel I was currently staying at the Clarion Inn I was to check out of my room and check into the other two rooms. When I went to do that they told me that their rooms were already taken by a Choice member therefore if they wanted to extend their night they had every right to do so so they did not know if my rooms were available or not how pathetic is that and then I called customer service I called customer relations I got 2000 points on my card yay they did not help with the new reservationThey said they could not cancel the old one even though the room was not available I still had to pay for it the only way I can Splaine it is it’s disgusting how I was treated there open 365 days a year for customer service should be able to help you 365 days a year you should not have to wait till Monday because you have a problem and it’s the weekend anybody that can make a decision please call me back please
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6 years ago, GSPNate
Used to be excellent
I am 2 days from being a diamond member. I tried to book at a quality inn to finish my stays, but the rates were $40+ more than another local hotel (Super 8). I asked if there was anything they could do to get closer in rate, NOT match but atleast get comparable. $10-$15 more I can handle but $40 is excessive. Room rate at quality inn was discounted to $93 the other hotel was $49. This is the 4th time I have run into this issue. I have even driven over 20 miles to stay at a choice hotel over others. After being a loyal customer of choice I am offended at this treatment. One desk clerk told me that choice offers hot breakfast, Although the continental breakfast offered is good, for $40 I can get a way better breakfast at a restaurant than what is offered at the hotel. Another clerk told me “if the rate is that good then I guess you’ll just have to stay there, there is nothing I can do”. I let the first 3 times go, hoping it was a crabby clerk or just a local hotel policy but it seems to be a trend with this chain. As of now I will no longer be staying with choice hotels, unless this issue can be resolved. Thanks for the previous years of great service, hope to stay again sometime, but only time will tell.
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6 years ago, ShanailR
Wonderful Stay at Comfort Inn
We just stayed at the Comfort Inn in Towson Maryland, the Baltimore area, this past Friday through Sunday. My family and I drove from southern Virginia and were really tired. This was our first time visiting Baltimore and it was the last weekend of our children’s Spring Break. We got there around 10 or 11 at night. We were offered an upgraded room with two beds, a microwave, and refrigerator in it, because our room didn’t have the thing we needed. The staff were very friendly and we also had a helpful demeanor. The hot breakfast in the morning was wonderful and delicious!!! They never ran out of food and it kept getting replenished by the staff from the time I got there and left. The housekeeping ladies kept our rooms clean and gave us extra things that we needed. They were also helpful with finding local restaurants in the area to eat. I will stay here again when I decide to visit the area. We had a wonderful stay and can’t wait to come back.
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5 years ago, Pipefitter2017
Was a little questionable at first from being in other econo lodges. Once I checked in I was pleasantly surprised. I’ve been at the econo lodge now for work for about 3 months. Since I’ve been here they have done tons of improvements. They have gotten rid of the carpeted rooms. HUGE PLUS!!! I went home for a week and upon my return I noticed they had laid new carpet in the hallways. Very nicely done. While here one day while at work, they changed out my old curtains for new ones as well as put new bed frames around the bottom of the beds! Kara the lady that is head of house keeping was amazing the first time I met her. I had an issue with my fridge. She took the old one out and put the new one in. For the next week she checked with me as to how the new fridge was working. The house keeping staff as well as the front desk staff have all been very accommodating to myself and my crew. As long as I’m working here I’ll be staying at this hotel.
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5 years ago, Nicolesoftball
Quality Inn Huron
Our softball team just stayed at this hotel and it was less to be desired. It was very old and the rooms were so smelly that we had to go buy room fresheners. There was no elevator and the ice machine was on the first floor and of course we were on the second floor. The pool was cloudy with rust stains all along the edges dripping into the pool so our girls were unable to use it. Each family stayed two nights at 189 per night and I feel terrible for finding this hotel and booking it. Saturday night we ordered pizza to have a party at the hotel for recognition awards and we asked if we could use two tables from the breakfast area and the lady behind the desk said no. I asked if she had any recommendations since there wasn't a banquet area or anywhere for 30 people to go and she said no. She truly could care less about her job or helping anyone.... And again 11 rooms at 189 a night!! Breakfast was disgusting with wet runny fake eggs and grey sausage that I wouldn't give to my dog. The only positive thing was that we were 5 minutes from the softball fields. Do NOT stay there. The pictures are extremely altered on the website and I wish we could get a refund for this miserable stay.
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4 years ago, Teelahk
Choice employee as well as guest
I have been a member/employee for almost 8 years. I enjoy my job and my stays when I travel and I tend to see complaints about pet friendly vs not Just wanted to give a tip... when you search for pet friendly hotels they show up at the top of the list. Usually 3 or 4. THEN there is an orange bar that reads OTHER hotels in the area...THIS is where my own hotel shows up and many would be guests get the wrong impression that we are hence pet friendly.... what has failed to happen though is they did not read the orange bar which clearly states that the following are OTHER choices to stay but are NOT pet friendly. It can be confusing and I agree it is a tad misleading and is definitely an opportunity to improve our website. Of course Certified Service Animals are always welcome. I hope this helps some one in their future searches for places that welcome our fur babies :)
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5 years ago, Major inconvenience
Terrible experience
I have used Choice Hotels on many occasions for business travel. I booked a Hotel with points and cash. The morning of my arrival I was called by the Hotel, Inn at Capital Park in Sacramento California, and told they were overbooked and they would not accommodate me. I was in my car driving and asked if they could book me into another Hotel. I was told no. I asked to be refunded and was told to call the Choice Hotel program. I called to get refunded and was told they could not refund my cash and only could refund me in points. I was then told they had to transfer me to another department to do this. I was transferred and the person told me he could not refund my money or points because the Hotel Manager was not available to verify my cancellation?!?! I now have to call back when the manager is on duty. This is ridiculous. I work full time and travel a lot. I do not have time to chase this down. When I explained my dissatisfaction with having to call back the person hung up on me. I was not rude or unpleasant. I simply stated that this was a lot of trouble to be refunded for my inconvenience. I did not even receive an apology? Poor customer service!
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2 years ago, feared for our safery
Horrible experience
DO NOT BOOK ANY CHOICE HOTEL PROPERTIES!!!I wish I could give a zero star review. I am extremely unsatisfied with the service I received this morning from The Quality Inn. I called to ask for a refund after the hotel we stayed in became part of a crime scene. I was scheduled to stay for six nights. I checked in in the early morning hours on June 17th. I was only there for two hours before we had to be escorted out by the police because of our neighbors in the next room. There were also several shady characters hanging around the hotel. I did not want to stay at the hotel because I did not feel safe. When I called to get a refund, they said that is not possible. That is not acceptable. We feared for our safely. I would have hoped Choice Hotels's customer service would stand behind their customers and make things right. Our safety was in jeopardy and they are doing nothing to compensate us. I will be writing a review on every social media out there advising everyone of the horrible services of The Quality Inn and Choice Hotels."
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5 years ago, 5 stars from West Fam
Best Hotel App on Earth!
Just wanted to say thanks for all the great service and wonderful stays my family and I have enjoyed across the country over the last 5 years. Being a traveling salesman and staying over 180 nights in hotels over just the last couple of years I can say with confidence that Choice Privileges App is by far the easiest and most enjoyable of all the Hotel apps by far! And wow that 5$ Starbucks gift card sure gets me going the next day Please keep up the great work and Seriously Your the Best. The couple of negative comments I read? Haha not even close to truth so its Obviously other hotel chains employees just trying to bring y’all down. I have used the others and Choice Privileges is in another world above the rest! Thanks Again and keep up the great job. Im a diamond member so you know how many stays that takes. I speak from experience with many many stays
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6 years ago, Too honest for your own good
Worst customer service ever
Choice Hotels is beyond deceitful, rude, inconsiderate, and don’t care about their customers. I called to verify their promotion with the “stay 2 nights, get 1 night free” scam. I was booking a room each night for my boyfriend who is driving for a cross-country move. Because I was booking the rooms through my account, and wasn’t with him, the points were not being earned, even though I was told otherwise. I was told that my boyfriend needed to set up him own account, reserve his own rooms, and then the points would be added AFTER 72 HOURS from check out. Well, he won’t need the free night because he will be in town 2 days before the points will even be added. The customer service agent, and the supervisor, I spoke with were literally the rudest people I have ever spoken with. This unsettling experience was the worst thus far and most definitely the last. #baddabookbaddaboom means “[I] will give you an overpriced room to bend you over, make you grab your ankles, and screw you until [I] explode. (Oh, watch for the bed bugs and roaches.) Then [I] leave you feeling like [I] just made #1 on the greatest disappointment list.”
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7 years ago, Gwen Hays
Worst hotel ever!!!!
I would give this hotel a 1 star rating. From the rude man who called me and instead of him saying hello, when I answered my phone he states “ what do you want “ I said you called me. He then said he was calling to make a reservation at the Econo Lodge in Overland Park, Kansas. He then proceeded to tell me I had to pay more because I asked for a handicapped accessible room, I asked and he said because it was a handicap room. I told him to just give me a regular room. I also told him he was very rude. When I got to the hotel the man behind the glass was just as rude. My room was very cold and I did not get any sleep. I have another reservation for another date but I am canceling that reservation and I will stay at the Holiday Inn because they are not rude and the rooms are very clean and warm. Another thing wrong with the room was the bathroom. There was no place to put my clothes. The only thing in that very small bathroom was a toilet and bathtub/shower. You have lost a very good customer because you have rude and uncaring people working for you. Your loss is my gain. I would rather pay a little more and get clean warm rooms and polite people. Gwen Hays
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4 years ago, AXD121625
Tigard Oregon quality inn scam
After 3 hours Megan called to say I needed to reg my guests. I told her they are not here yet. She then very rudely said she would kick me out if I have anyone up there. I hung up on her. She then came to my door pounding like she was breaking in and informed me I was to leave and in 15 min she will police. She said i was being kicked out for being rude. I left and have posted reviews on consumer affairs and elsewhere. I have stayed at choice. Hotels 38 times tho year alone and have never been treated with such disrespect. To make it worse the hotel is refusing a refund. I gave a 5 star review weeks ago and was invited back by owner and this is greeting I get. Stay away from this hotel or if you must stay clear of MEGAN she will kick you out for being rude in her opinion although being rude seems to be. A requirement to work there
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2 months ago, BubIV
Tired of trying to use this app
Yes I use this app more than most. Unfortunately because of this I have an issue with it on the regular. Numerous times I’ve been at the final step to confirm booking, only to have the app close itself out. Once I finally get back to the step I was at, to my misfortune the total price is higher than it was minutes before. These situations are garbage and should NOT be acceptable! The issue that has brought me here to vent at this moment is another common issue I deal with. Once again, at the final step, attempting to confirm booking, and the spinning pinwheel just spins & spins & spins. Patience lasted 10minutes with the spinning pinwheel before closing app, starting over, and once again, spinning, spinning, spinning!! Now I’m extremely frustrated, frustrated, Frustrated!! It’s ALWAYS something with this app. That not only lies (proven fact), but also I’ve proven to not offer the best (cheapest) price for Choice hotel rooms as it Guarantees to do.
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6 years ago, DASM69
First Impression ok... down hill from there
Drive up, dust cars sitting in the parking lot... plus an unlicensed Mercedes!!! Than you walk into a nice lobby, but the greeting was cold and unpleasant by a young man. The first room we received on third floor was smoking! The hallway had a VERY strong smoke smell too. We went downstairs and asked a again for a NON- smoking room. The reply from the young man was” our whole” hotel is NON- smoking. We know, but we need a different room. We were placed in a handicap room. The room was clean, but for being newly remodeled... a lot of issues... for example holes still remind in the walls, carpet not tacked down, shower curtain rod pulled out from the wall, bathroom shower didn’t move... the list goes on and on. Plus it was missing all the flags. When inside the USA flag was only hanging on the wall 1/2 way. When brought to the manager attention... yes, we know. We don’t have a ladder tall enough to fix. Really??? Poor excuse! Will NEVER stay here again.
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7 years ago, Unhappy exloyal customer
New security for your accounts!
Joined almost two years ago and normally always enjoyed my stays and I do like to travel every now and then. Try to take advantage of their quarterly promotions they do but the big problem is my account kept getting hacked!!! Happened about 4-5 times in almost two years! They would Chang all my info besides my name. Email, address, phone number and password. They redeemed gift cards and free nights with my points I had accumulated. This last time they did that which has been close to a month ago, I called and thought I got it straightened out once again but found out the next day Choice hotels had terminated my account for fraud! Lost over 35,000 points and I called them numerous times but they tell me they can't do anything for me about it and if I want to open a new account I will need to give them a new email address, phone number, and mailing address. Good thing I never got a credit card through Choice if that's how they run their security for their online accounts! I will be staying through a different chain when at all possible!
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5 years ago, Mrs. Molnar
Bloomsburg comfort inn
We recently have stayed at the Bloomsburg Comfort Inn many times over the last several months. Staying here has allowed us, extended family and friends to attend our daughters Bloomsburg women’s basketball games. The employees, Brandon in particular, have always went out of their way to make us comfortable, accommodating our needs without hesitation. They are caring, friendly and very professional. We chose this location because several years ago we had a similarly good experience. At that time, it was necessary for our daughter to have surgery. We came to Comfort inn for her recovery. The staff went out of their way to ensure she had what she needed and checked on us often. These experiences from truly caring staff goes a long way when you are away from home. I would, without hesitation recommend a stay at this location.
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5 years ago, mule1221
Unsure of Quality so far
Not quite UNDERSTANDING why Choice would keep a particularly horrible property, (that has received single stars out of a possible 5 star review, for OVER a solid year!) Why would you continue to send your clients/customers to this property when the property owners are doing NOTHING to change their customer service or the conditions of the hotel/motel???? Your customer service representative tried to send us there! Nope! I had read their reviews prior to calling!! So I ended up calling a Choice hotel across the street and booked a room there! (after your representative tried to tell me everything else “Choice” in this town was booked solid!😡 No it wasn’t!!!) Talked to people that were also Choice customers at a diner that morning and they had stayed at the Roadway Inn in Santa Rosa, New Mexico and they said it was DISGUSTING and very dirty!!! Really?! Why Choice are you continuing to send us to gross places?! Makes me question where else you may send my husband and I!!!!!
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7 years ago, pnicodemus
Terrible customer service
As an elite Diamnod member for years I am very familiar with how the app works. I made a reservation at the Cambria in DC for my family over the 4th of July holiday. I needed to adjust the dates and cancelled my reservation with the choice app and made a new reservation with the app. When I checked my credit card statement t the end of the month I had been charged for the day cancelled and called customer service to resolve the problem. I as told "the cancellation did not take" and the they would open an investigation to look into the incident and get back to me in a week. 2 months later the I have received no correspondence from choice hotels. Seriously considering taking my business elsewhere if this is how a loyal customer who spends thousands at choice hotel properties every year is treated.
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4 years ago, Ae2004
If I could leave “0” stars I would
What a sham! Unhelpful, and all you get is a run around. My honeymoon cruise has been canceled due to COVID, and while attempting cancel my hotel reservation because of this I am unable to have a refund issued when it clearly states that I can in my confirmation email. They’re telling me it’s up to the hotel to issue a refund and apparently they hotel will not issue a refund either that the “General Manager” of Comfort Inn and Suites needs to approve this but won’t be in until Monday and to call back then. So because this pandemic that is considered an “act of nature” and completely out of my control has caused my honeymoon cruise to be canceled (which by the way Carnival Cruise has offered a full 100% refund) but for my 1 night stay at this hotel I’m getting the run around and fingers pointed at the other as to why my refund can’t be issued.. That’s okay, keep my $125 but you will never get my business again and I will hope that I can detour anyone else who thinks they should use them, the only thing they’re good for is scamming you out of your money!
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9 months ago, MakaiMeeMaww
Very disappointed
My family and I stay at a choice hotel for the stay 2 nights at a choice hotel and get ur 3 rd night stay so we check in on the 14th stay til the 17th we check out the 17th we came back in the 17th again then check out 18 th check back in on 18th then check then we ask about the free stay here the loop hole u have to wait 24 hours between each stay to supposedly get ur free stay now if I would of known this we could went dwn the street to this intown suites and paid 54$ a night and got a kitchen but bc we thought we would get a free stay after we stayed 2 separate nights we decided to stay at quality inn which his 100$ a night I will not waste my time making sure me or anyone in my family pick a choice hotel I think this is truly unfair they promote this great deal but don’t mention the 24 hour gab until u trying to get ur free night then it all these rules and terms smh
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7 years ago, sometimetravelor
Modest Price for modest accommodations
I stayed for 10 nights and it was mostly comfortable. The daytime desk staff is very good. At night the new desk clerk seemed overwhelmed and was unable to answer my questions or help me. He said he was waiting for help to come but that didn’t happen ( they were supposed to call to help me but never did). The room was adequate and the beds very comfortable, however housekeeping only comes every other day. The were some mechanical type problems as well- we had a flickering light in our room and after repeated reports, finally just left it off. It was over the vanity so it wasn’t convenient. The elevator was broken for part of the stay as well and we had to exchange keys many times (more than half) because they didn’t work when we got back to the hotel from the hospital (where my husband was critically ill). All in all, great place for a couple nights, the price is right and you do get breakfast.
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6 years ago, uphappy2
Free night promotion
We booked a night for the usual motel we stay at when we go to watch my son play baseball. We stayed the night and checked out the next morning with intentions of going home after the game. Due to weather games were delayed and over very late that night. I went on the app to book another room for the night. The promotion states if you stay 2 nights you get one free, so I knew I should have enough points for our next stay to be free. I looked after 73 hours and I did not receive any points for a free night. When I called to ask about it I was on the line for over an hour. The first guy I talked to said he needed to talk with his manager on how to transfer the points. I was then disconnected and had to talk to another representative who tells me that I cannot stay on the same property. I have been a member with choice rewards for about 8 years and they have always worked with me. I have stayed over 13 nights since January and have only received enough points for 1 free night. I am very disappointed with choice rewards.
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6 years ago, Dont book through app
We were traveling from Phoenix back to Toledo and were looking to book a room for our arrival. Went to choice hotels and had two choices to call front desk or book reservation. We went to book reservation quoted 91dollars. Upon checking out of hotel our bill was only 59 dollars. Called customer line they said we chose to go to Priceline to book room they got the extra money. You site directed us to Priceline when we choose make reservation. Our confirmation email and our charge made no mention of Priceline. Talked to two of your so called service reps and they said sorry nothing to be done here When my wife asked to talk to a supervisor She laughed and said she will tell you the same. So I guess choice needs my 30 dollars more than my future business. I am removing the choice app from phone and as we travel I will stay 20-25 nights with other hotel chains. I wonder if I will spend more than 30 dollars in the next five years on hotels. Your on line customer service is a zero but I had to give one star lowest allowed
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3 years ago, Luigi:)
Very disappointed
I made reservations online due to weather conditions. I needed to stay close to my destination. I had to search to get someone to check me in. Got to my room it was very cold, the heat was not turned on. Went to wash my hands to eat my dinner. The towel had a black circular area on it. The blanket and sheets had a hole, which appeared to be a cigarette burn. In the morning I got up to shower and leave for work. I turned on the shower to hot. After 3 minutes it was still very cold. I let it run and turned the hot water on in the sink. The water got tepid. Checked the shower again and it was still ice cold. I was not able to shower and wash my hair. There was no blow dryer that I could have dried my hair either. I travel frequently for work and often stay between 1-4 days on a monthly basis. I will never book another room through Choice hotels. I know the cost was not that of a 4 star hotel, but I deserved a place that I could shower and be clean for the day. I WILL NEVER BOOK A ROOM THROGH THIS COMPANY EVER AGAIN!!!!! I deserve at least half of my money back!!!!!!!!!!!!
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5 years ago, jimypete
Two-Faced Advertising
I just made a reservation. I’ve been a Choice Hotels customer for many yeas and have qualified for gold and platinum levels many times. The reservation app said the room reservation I was making was abke to be changed or cancelled for free. AFTER I made the reservation, up popped the statement that the period for changing or cancelling the reservation had closed!!!!!! Talk about two-faced advertising! Now, I don’t need to change or cancel my reservation, I’m just VERY upset that your app tells me one thing and then after you get my reservation, you tell me something 180 degrees opposite. VERY CROOKED BUSINESS! You need to fix this. Just like you need to get rid of your stupid commercial saying that goes something like BADDA BOOM BADDA BING. If I didn’t already use Choice Hotels, that commercial would ensure that I would never use Choice Hotels!!! I turn the channel whenever I see ithat commercial come up — kinda bad for whatever program that I stoppedviewing. Choice Hotels needs to get its act together and its head out of you-know-where!!!
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2 years ago, 2-3 night/year customer
This app is poopy
You will never get any rewards with this app!! It took me a couple years to earn enough points for a gas giftcard (~10 stays), but anytime I try to redeem my points it just asks for more and more of my personal info. If you give it and do every single thing it asks, you will just get the pinwheel of death when you try to redeem your points for a simple $25 gas card. Btw the points I earned from their promotion would have been a $50 gas card, but of course I got the pinwheel of death back then as well. Basically I have wasted about 7 hours of my life trying to redeem these useless points for a little bit of gas. I have absolutely nothing bad to say about the hotels they have, save one… the “Clarion” about an hour north of Atlanta should be condemned. Also, I’m pretty sure you can’t use foul language on here as the first title I put for this review got it canceled immediately. I have never reviewed anything in my life, if that tells you how frustrated I am with this app.
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4 years ago, BmoreJ
Best customer service ever
While traveling, during the labeled pandemic, my vehicle took a dive in Cincinnati. With the uncertainty of what was to come and what it would entail price wise I had forgotten the obvious detail of where I would stay. I called the choice representative and Marvin went above and beyond to help ease my chaotic situation. He helped explain the program, which I needed badly, and booked my room for 3 more nights using minimal points from my account and using a minimal amount of money. I was greatly appreciative of this and the rewards program the choice family has to offer. Choice rewards just makes sense and other companies should learn from Choice and take notes because there customer service was above my expectations and beyond anything I had anticipated for being a member. HIGHLY RECOMMENDED
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5 years ago, hellencristie
Inappropriate room
We have changed two times the room. The first room smelled smoke and dirty. In the second one, the flush didn't work and it turns the room inappropriate. Finally, in the third one, the air conditioner was off and the room smells like mold, the flush didn't work well, in the remote control there wasn't any batteries, how we can watch TV? The towels were nasty, smelled bad, had some dark spots, looks like they didn't wash with detergent and didn't leave enough towels for the room. The room was unclean and its dirty, the carpet is nasty. The mirror was blurried of how dirty it was. The receptionists said they couldnt do anything because the hotel is booked. How we can do now? When I booked, the app offered a good room, in perfect condition for use, comfortable and clean. My family and I had had a long trip, we stayed in a car for almost 8 hours and when we finally thought we could take a shower and rest, we start a kind of nightmare. We had to change room three times and we didn't have a good impression of your hotel. It was a deception for us.
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6 years ago, Pipelayingpro
I am so fed up with having to argue with people that can’t speak English for points that I earned!!! I am a Diamond Elite member and I registered for their last “special promotion” that stated if you stay with them for 5 nights between Dec. 11 and Feb. 9 you will receive 10,000 bonus points. Well I checked in a Sleep Inn on Nov. 27 and checked out on Feb. 9th. I called them and first of all you won’t find out if you went through all of the hoops and traps they set for you until March 1st (that’s the date they will award the points) and apparently since I checked in on Nov. 27 and stayed for 94 nights instead of Dec 11 for 5 nights I don’t qualify for the bonus!!!! It’s never ending!!! Then he has the balls to ask me to sign up for their Visa card!! CHOICE PRIVILEGES CUSTOMER SERVICE HAS DISAPPEARED!!! I don’t know about y’all but I don’t have time to beg for something that is owed to me and I won’t do it anymore. I’m in a Wyndham Hotel as we speak and they are AWESOME!!!!!!!! If you choose to use Choice you just have more time and patience than the average man!!!!!!!
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7 years ago, A Senior with Old Eyes
Very Frustrating & Old Eye Unfriendly
I have been a Choice Hotels member for several years, accessing their website using computers. However, I downloaded this app because they are having a contest to win points that requires using the app. After successfully logging in, the app repeatedly asked me to choose pictures to verify that I wasn’t a robot. Given my age and “old” eyesight, it was a struggle, even giving up once, before I finally succeeded in proving I wasn’t a robot. I got to my account and it looked like everything was okay. However, even though the app said verification would be required only once, when I attempted to sign up for the contest, it again put me through the ringer to prove I wasn’t a robot. This time I repeatedly failed and gave up. I attempted it again the next day and finally again succeeded. Maybe they’ll send me points just for my trouble. Please make this app more senior and eye-friendly by changing your robot verification method. And please require it only once like the app says! Thanks!
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