It’s shocking to see what kind of garbage app Condor presents to the world. It’s simply non functional for the most part. I would not even consider it ready for beta testing. I tried to add a seat reservation, which the app suggests is possible, and the app can’t do it. Condor asked me to input some data pertaining to my identity/nationality. Again, the app could do not it initially. The day of my flight all my booking data which had been present the day before totally disappeared and I was informed I had “no bookings.” After I was able to retrieve my data I was finally able to get a boarding pass! Amazing!! But when I tried to make that part of my Apple wallet, which the app offered to do, again error message! When my flight gate was change, the app also didn’t update the gate.
It’s good for adding a booking. You can also go through the check-in process. But what you cannot do is: log in or sign up for a condor account, see your flight details after check in, download your boarding pass. Also, after checking in for one leg of a trip, you won’t be able to use the app to check in for the return flight, because it will show you as checked in for the return flight, too, mistaking the check-in for both legs.
This app is really worthless and honestly makes me wonder if I’ve been scammed!! Booked and paid for r/t tickets from US-Europe PLUS paid for my seating already. Now less than 1 month from my trip, I can’t even get into my account that I created. I tried deleting app and reinstalling it with no help. I tried looking up my reservation using my reference# and being told THERE IS NO reservation found!!! I have copies of my CONFIRMED reservation and receipt with how much I paid for the trip. I can’t find anything for my seat reservation though but I guess that’s because I can’t get into the account!! Not sure if I’ll be flying with Condor again. It’s too much of a headache just trying to figure out how to get their app to function properly!
Don’t fly with them they will NOT give you a refund my mom payed $2562 and they said they can only give us $70 per person so if your not trying to get your money stolen don’t go with them out the workers are disrespectful they hung up on me when I was trying to see you I can get a new flight and they said If I want to still go I have to PAY THE SAME AMOUNT I DID BEFORE they don’t do vouchers also so before you think of flying with them PLEASE DONT
One star is too generous for this abomination of an app. Checking in for a flight is impossible. The app is slow as molasses, rejects perfectly valid field entries and resulted in an entire hour wasted trying to check into a flight with no success. Called customer service who said “there’s nothing we can do for you. See you at the airport.” Unlikely to consider Condor for future flights based on this experience alone.
I am a bit blown away by the low quality of this app. Things as simple as passenger info shows incorrectly on the app even though it’s accurate on the website and the agent confirmed it. Really clunky and dated app, would hope that international airline would prioritize their app a bit more
Can’t find my booking, the day before I go to fly. So I create an ‘account’. Try to enter my j to but it won’t let me type in the email field so nothing saves. Spent an hour with this, finally just went and checked in online and printed my boarding passes. I’m sure it’ll still not work in two weeks when I try to fly back home.
Why in the world would you create an app that cannot be logged into so you can track and manage your airfare bookings?? Reading the reviews, this app has been getting bad reviews for years…is Condor actually reading these reviews? Regardless, not a good reflection on the customer experience likely to receive while flying with them.
It’s supposed to be mobile friendly but it is not! Calendar does not work well. Inputting dates are always a day off. So if you want the 27th, click on the 28th! Registration and login is not easy. Seat assignments not easy. They need to study the Delta app and take a few lessons.
Hardly works at all. Does not update your booking so display time are often wrong. No way to access your boarding pass without the app failing. Would be fine if the website worked perfectly, but it hardly does either! I love condor staff and prices but this is terrible.
Tried to set up a MyCondor account, but email field is greyed out and can’t do that without one. No way to reset password. Website doesn’t allow me to set up an account either. Prices are good but I’m wary to spend money on an airline that can’t even handle basic customer service.
It’s finally in English. That’s a huge step in the right direction. You can also search for flights. I haven’t booked a flight or taken a flight since, well, we’re in a pandemic. But it certainly looks promising. Previous review: I really like Condor Airlines. However, this app is awful. Since Condor flies to English speaking countries and English is the lingua franca, it would be awfully helpful to be able to use this app in English. It seems that offering multiple languages should be a pretty easy edit. Also, the app is not self-contained; it just redirects to the website.
Login with my account credentials isn’t possible. Flights I’ve manually added are gone the other day…. Please Condor, fix this app! And btw my Lufthansa App is showing more information about your flights than your own app….
Worst app I’ve ever seen. Shame on the developers of this app. Using the exact same booking number I used to find my booking on the website, I got an error from this app saying “booking not found”.
Have to agree with others. Totally unusable app, how can a modern company be so completely incompetent. Kinda need the app to function when you are traveling. Unbelievable
App shows the wrong flight times and connections. Triple checked that the booking reference was entered correctly. Embarrassing how they offer a digital service of such poor quality.
I want to manage my flight but can’t log in?? I tried the website, the app, and I called and no one has answered. Was on hold for 30 minutes before I gave up bc nothing was happening.
Difficult to set up and add profile info. The questions and inquiry asks for too much info and will not submit unless I add all the info even though it is not relevant.
One star for both. App is buggy beyond belief. Additionally I’ve had to file a complaint with the DOT due to their refusal to refund me for services not rendered. Avoid.
The website and app are substandard. I couldn’t input my passport info on either, had to call customer service, who initially thought I was an idiot when it’s the Condor systems that don’t work. I couldn’t access my booking info on the website when I logged into my account, but it was on the app. We upgraded to business class on our outbound flight via the app during the check-in period. When we upgraded on the return flight, we were charged, given two seats in the middle of row 4, but in actuality never rebooked. When we called customer service, the rep was insulting, he said it’s not possible to upgrade online, would not rebook us over the phone since somehow it didn’t get confirmed in their system although we were charged €349 per seat, he also would help us with the charge and then hung up on us. The flight and flight crews were pretty good to wonderful, the website and app are useless and the customer service is awful.
How much is a no-frills flight worth? This wasn’t cheap, but the lowest fare I could find for the time I needed. I couldn’t even check in for the flight with the app. I had to go to their web page to check in. Checking-in is something I think an airline’s app should be able to handle. I’m a U.S. citizen and have paid for ‘TSA pre check’ and ‘Global Entry’ for international flights. Condor has no option to enter that information, so I can’t even use those ‘extras’ I’ve paid for elsewhere. This is my second flight with Condor. My first was an emergency, and I had to take what I could get. Then, Condor had a last minute seat. I took it. This time again, though not an emergency, I have to take what I can get. No frills. A La carte. You pay extra for everything they think you might pay more to have. Nothing is included. No seat assignments, no baggage, no food (on a trans Atlantic flight). Nothing, and they don’t accept the extras you may have paid for elsewhere. If I had more time to prepare, I know I could have found better service at a lower price, but at this late date, again, I am taking what I can get. Am I complaining? Maybe a little. Perhaps more of a warning for you. I wouldn’t fly Condor if they weren’t the only viable option. I could pay thousands more, but for me, that isn’t viable.
I rarely write reviews but this was some of the worst customer service I have ever experienced. The app freaked out and wouldn’t let me check in for my flight, it just kept throwing error codes. I spoke with several different representatives and they were rude and unhelpful. The app is useless and difficult to navigate. I couldn’t even contact a representative through the app to get help, I had to find their customer service number online. Sure the flights are cheap, but is that worth it when it’s 1 AM, you need to leave for your flight in four hours and the freaking representative is saying that there is no guarantee that they’ll get this problem solved in time for your flight? Honestly, save yourself the hassle, book with literally anyone else.
Avoid this App, it’s U S E L E S S!!! In spite of warnings from others, I installed it for a trip I’ll be taking in a few weeks. So. Many. Glitches!!! I couldn’t update my profile because it wasn’t responsive to changes. After uninstalling and reinstalling, I thought I’d have better luck. NO. Their website isn’t any better and didn’t save anything I entered and couldn’t even find my flight info using the booking Condor gave me!!! I’ve heard that they are no frills and you pay for everything add-on, I just didn’t think I had to pay for their IT as well. If they can’t maintain an App or website, how well do they maintain everything else? Very low confidence for them at this point.
I just took condor from JFK to FRA. Everything was awesome. This flight was $300 cheaper than other ones. It does has a layover. But the check in luggage was included. Food was included. I was pretty surprised that it turned out to be smooth after reading all the bad reviews here. Maybe I’m lucky. But no complaints this time!! The in flight entertainment didn’t work. But they have the Wi-Fi so you can connect on your phone to watch some movies and TV shows. I still think it’s pretty good! Flight was huge.
We have flown Condor many times from 2 different places in the USA to Germany & back! The flights have been great! The app isn’t the worst I ever used of any kind! And I’m an IT guy! It needs a total competent overhaul listening to customer complaints & recommendations! Without concrete recommendations the comments themselves are worthless! Listen up developers! Dr Dan
I wrote a lot of reviews and most are very positive, but unfortunately condor just isn’t great. I had problems checking in, the app doesn’t notify you of anything, some buttons on the app don’t even work, and customer service was completely useless both times I called. Apparently they don’t have access to anything, so why even have customer support? I actually missed my flight (my fault, but the app notifications that were supposed to pop up would have saved me) and they didn’t help in any way. That’s not technically their problem, but good companies always do whatever they can to help.
The app is awful. No service available whatsoever even when you try to contact them a hundred different ways. The airline is a complete joke. Our family pooled funds for a business class flight for our new grandmother to meet her grandson as she gets swollen feet and it was all around awful waste of money. Vegetarian business class meal was a rice cracker! Seat was broken. Flight was two hours late, connection was missed, and no assistance was offered to her. She couldn’t stay in a lounge because the connecting flight was economy. Seems like a small consolation that could have easily been offered. Flying with this airline is like entering a black hole. You have no indication what is going to happen to you… I promise it’s not worth whatever potential savings compared to other airlines. You’re better off rowing across the Atlantic. Guaranteed you would have the same customer service response, but at least better food…
I usually don’t write many bad reviews but this software is horrible. There is no way to get past the page after entering passport info thst asks where I am staying my first night in the us. But I am going to Frankfurt not coming to the us???? It doesn’t matter and there is no option to change this. Exiting dumps all data that has been inputted. I called the reservations person who had no clue that their software ( and website) are broken. Also there is no support contact for the website. Hopefully condor spends more of plane maintenance than they do on software.
This app lacks even the basic functionality of any other airline app I have used. Only gives digital boarding pass for the one person who booked the flight not the entire group, resets the page to the top each time you enter another line of text forcing you to scroll back down to the next line each time - which makes entering your information a tedious process, and gives information on flight statuses and others about an hour late. Save yourself the trouble and just get a paper boarding pass, like I had to.
Probably one of worst airline softwre I have everused. Given how barebones this airline is, you would think that they would want to invest more in an app. It was impossible to add my address and birthday info to my condor as well as my goes number so I went 3 hours early for my flight. In addition to having to wait with everyoine checking liggage I had to pay $30 for the privilige of having a live person check me in. Several people in line had the ame issue. The staff there were "stunned" that we had problems and claimed they had heard no complaints about the software...
I am unable to add my reservation, which renders the app useless. I am able to pull it up just fine on their website, but the app can’t find my booking. Tried many different ways. I’m a little concerned about the business class flight from LAX to FRA as well. All the bad reviews and Condor has a pretty shoddy reputation to begin with. Only bought these tickets because they were cheaper by about $400 per ticket (bought 2 business class tickets) compared to other airlines. If it wasn’t for the price, I’d never elect to cross the Atlantic in an old 767 with Condor.
Will not allow to check in for flight. Keep getting 404 error. The only way to find the check in button is to “edit booking”, and then it does not work. Oh you want to pick your seat, that will be an extra $50 to $115 per seat. Ah, then they will loose your selection and you will have to pay again and request a refund do the one they lost. Try and speak to a agent…. Such a bad connection had to call back three times and then that said system is locked will have to go to airport and deal with agent there.
Do not fly this airline. Their ground processes are terrible. Check-in from Frankfurt to San Francisco involved standing in one line to check-in only to find out that you must get your documents checked before you can stand in line to check-in. So two lines to simply check-in. Then once you get to the gate, they have you stand in another line to reprint the boarding passes they gave you just an hour before. They did this to every international (non-EU) passenger across business and economy.
I feel that this app has come a long way from its current 1.3 star rating; I had no problem checking in, the app was snappy, if not a little stuttery, but it did exactly what I needed it to, no more and no less. In a world of over-complicated airline apps, this one is almost refreshingly boring.
This app is so archaic you can’t do anything needed not even electronic passes they still print paper tickets if that tells ya anything. No flight status, no terminal information, no ability to change seats without calling, no ability to cancel flights without calling, no ability to check in after your fist flight for a return. Serious why have an app and put a single penny into time developing an app that doesn’t do what ever other competitor does….. crazy. Don’t bother!
This app does not provide up to date information about your flight and everything is outdated. If your flight is cancelled (which it was in our case) the app NEVER displayed updated information about our new flight. It was ultimately useless. I’ve never written a review before for an app, but had to for this because the whole entire app does not function properly. Really hoping the developers see this and make the appropriate changes.
Condor are horrible as is their app. The app multifunctions, it didn’t find my reservation number so I had to add my info at the airport at check in. It doesn’t give accurate flight status. When I called the support, they said the management knows, but no one is fixing it. On my 12 hour fight there my seat was broken and wouldn’t recline. On my way back the monitor was broken so I couldn’t watch movies. Flight attendants are rudeeee! Never ever.
I’m so frustrated! Air travel is so hard and I’ve been planning my trip for 11 months because it is a big deal for me to travel and be able to afford it. But I can’t use the app to board or see updates or DO ANYTHING. it just says don’t recognize your booking or you. Your website does but my desk top computer is at home and travel literally is about not being at home! Lower cost travel shouldnt mean f’d up lame completely non working app.
Wouldn’t it be great if getting to your holiday was as easy as slapping on sun cream? This app’s for you if you booked on our website. Check in – it’s a pocket boarding pass. And all your updates (departure gates or any changes) go straight to your phone. Latest flight updates Activate push notifications and you’ll get up-to-the-minute flight information – including your departure gate – straight to your phone. Book a flight Sort your whole flight from this app. Search destinations, book your favourite, add extras and then choose your perfect seat. Fast check in So easy to do on the go – even on the way to the airport! Boarding pass Once you’ve checked in, just show the app to our super-friendly team. No need to print anything. All your travel docs on your phone Your boarding pass, flight details… no need to pat down your pockets, they’re all safely here.
