I rarely write reviews but this was some of the worst customer service I have ever experienced. The app freaked out and wouldn’t let me check in for my flight, it just kept throwing error codes. I spoke with several different representatives and they were rude and unhelpful. The app is useless and difficult to navigate. I couldn’t even contact a representative through the app to get help, I had to find their customer service number online. Sure the flights are cheap, but is that worth it when it’s 1 AM, you need to leave for your flight in four hours and the freaking representative is saying that there is no guarantee that they’ll get this problem solved in time for your flight? Honestly, save yourself the hassle, book with literally anyone else.
Avoid this App, it’s U S E L E S S!!! In spite of warnings from others, I installed it for a trip I’ll be taking in a few weeks. So. Many. Glitches!!! I couldn’t update my profile because it wasn’t responsive to changes. After uninstalling and reinstalling, I thought I’d have better luck. NO. Their website isn’t any better and didn’t save anything I entered and couldn’t even find my flight info using the booking Condor gave me!!! I’ve heard that they are no frills and you pay for everything add-on, I just didn’t think I had to pay for their IT as well. If they can’t maintain an App or website, how well do they maintain everything else? Very low confidence for them at this point.
I wrote a lot of reviews and most are very positive, but unfortunately condor just isn’t great. I had problems checking in, the app doesn’t notify you of anything, some buttons on the app don’t even work, and customer service was completely useless both times I called. Apparently they don’t have access to anything, so why even have customer support? I actually missed my flight (my fault, but the app notifications that were supposed to pop up would have saved me) and they didn’t help in any way. That’s not technically their problem, but good companies always do whatever they can to help.
I just took condor from JFK to FRA. Everything was awesome. This flight was $300 cheaper than other ones. It does has a layover. But the check in luggage was included. Food was included. I was pretty surprised that it turned out to be smooth after reading all the bad reviews here. Maybe I’m lucky. But no complaints this time!! The in flight entertainment didn’t work. But they have the Wi-Fi so you can connect on your phone to watch some movies and TV shows. I still think it’s pretty good! Flight was huge.
The app is awful. No service available whatsoever even when you try to contact them a hundred different ways. The airline is a complete joke. Our family pooled funds for a business class flight for our new grandmother to meet her grandson as she gets swollen feet and it was all around awful waste of money. Vegetarian business class meal was a rice cracker! Seat was broken. Flight was two hours late, connection was missed, and no assistance was offered to her. She couldn’t stay in a lounge because the connecting flight was economy. Seems like a small consolation that could have easily been offered. Flying with this airline is like entering a black hole. You have no indication what is going to happen to you… I promise it’s not worth whatever potential savings compared to other airlines. You’re better off rowing across the Atlantic. Guaranteed you would have the same customer service response, but at least better food…
This app lacks even the basic functionality of any other airline app I have used. Only gives digital boarding pass for the one person who booked the flight not the entire group, resets the page to the top each time you enter another line of text forcing you to scroll back down to the next line each time - which makes entering your information a tedious process, and gives information on flight statuses and others about an hour late. Save yourself the trouble and just get a paper boarding pass, like I had to.
I am unable to add my reservation, which renders the app useless. I am able to pull it up just fine on their website, but the app can’t find my booking. Tried many different ways. I’m a little concerned about the business class flight from LAX to FRA as well. All the bad reviews and Condor has a pretty shoddy reputation to begin with. Only bought these tickets because they were cheaper by about $400 per ticket (bought 2 business class tickets) compared to other airlines. If it wasn’t for the price, I’d never elect to cross the Atlantic in an old 767 with Condor.
Will not allow to check in for flight. Keep getting 404 error. The only way to find the check in button is to “edit booking”, and then it does not work. Oh you want to pick your seat, that will be an extra $50 to $115 per seat. Ah, then they will loose your selection and you will have to pay again and request a refund do the one they lost. Try and speak to a agent…. Such a bad connection had to call back three times and then that said system is locked will have to go to airport and deal with agent there.
Do not fly this airline. Their ground processes are terrible. Check-in from Frankfurt to San Francisco involved standing in one line to check-in only to find out that you must get your documents checked before you can stand in line to check-in. So two lines to simply check-in. Then once you get to the gate, they have you stand in another line to reprint the boarding passes they gave you just an hour before. They did this to every international (non-EU) passenger across business and economy.
This app is so archaic you can’t do anything needed not even electronic passes they still print paper tickets if that tells ya anything. No flight status, no terminal information, no ability to change seats without calling, no ability to cancel flights without calling, no ability to check in after your fist flight for a return. Serious why have an app and put a single penny into time developing an app that doesn’t do what ever other competitor does….. crazy. Don’t bother!
This app does not provide up to date information about your flight and everything is outdated. If your flight is cancelled (which it was in our case) the app NEVER displayed updated information about our new flight. It was ultimately useless. I’ve never written a review before for an app, but had to for this because the whole entire app does not function properly. Really hoping the developers see this and make the appropriate changes.
Condor are horrible as is their app. The app multifunctions, it didn’t find my reservation number so I had to add my info at the airport at check in. It doesn’t give accurate flight status. When I called the support, they said the management knows, but no one is fixing it. On my 12 hour fight there my seat was broken and wouldn’t recline. On my way back the monitor was broken so I couldn’t watch movies. Flight attendants are rudeeee! Never ever.
I’m so frustrated! Air travel is so hard and I’ve been planning my trip for 11 months because it is a big deal for me to travel and be able to afford it. But I can’t use the app to board or see updates or DO ANYTHING. it just says don’t recognize your booking or you. Your website does but my desk top computer is at home and travel literally is about not being at home! Lower cost travel shouldnt mean f’d up lame completely non working app.
The app is beyond terrible, but their website is equally useless, so what else could you expect? Nothing works. The check-in process always stalls somewhere, and doesn’t let you continue. For example, it tells me to “fill out the data for all passengers” and I’m traveling alone. And by the way, their customer representatives and flight attendants are very rude too, especially if you are an American.
I’m excited to stay I’ve just experienced the worst app ever! This is basically a repackaged web experience without the auto fill from the iPhone. While filling out check in info it scrolls to the top frequently. If this doesn’t provide any benefit to the customer please just lead us to a nice mobile lane and remove it from the App Store. Then you don’t have to pay the App dev fees too 😁
Challenging APP and horrible customer service hotline
I was unable to preselect my seat via the app. Called the hotline and was helped with by an extremely unfriendly gentleman with a heavy Eastern European accent, that was hard to understand. This is neither racist or arrogant, simply a sign that the airline tries to cut costs via outsourcing and accepts communication difficulties and discomfort towards their customers. In the addition the service is a pay for hotline.
App doesn't work very well. I tried to check in but a message kept saying boarding pass not available. The FAQ has nothing. This app needs quite a bit of work. Checking in online is easy on other airlines , but becomes a chore in this one. The contact is area only has a complaint form. This app is kind of useless.
Flight not listed . I manually add it in . Unable to check-in using the link they emailed me , or using app or going to the website . Because Condor changed my flight also cannot us Expedia that was used for booking. The Lufthansa connecting flight worked perfectly to check in from the link they emailed me … live and learn ..
Condor shouldn’t bother having an app if they’re not going to invest in keeping it functional. The app had difficulty finding my flight, it was impossible to change seats without calling customer service, couldn’t check in, no digital boarding pass, not even an airport map…this app is completely worthless.
Does not do online check in well. Does not update us on gate change or flight being delayed. Also, we book seats reservations online and when we got to the flight, they didn’t see our reservation so they rescheduled our flight
How dare you to offer such a low quality app? Bugs found: unable to submit the API (advanced passenger information), it keeps saying “ready to submit”, it requires you to enter US address despite its not required for US citizens (it crashes when you don’t select any option and just press continue).
God awful app that has no functionality. Can’t check in, can’t get a boarding pass, I paid to upgrade my seat and it charged me twice and didn’t send a new boarding pass or confirmation of my new seat. So frustrating. Not looking forward to the flight
If you’d like to do anything other than see your flight details then you’d better just call Condor because this app allows you to do exactly zero things, and does not permit online check-in if any leg of your flight is not a condor flight. Which I’m guessing is the majority of their business. Hilariously bad.
First and last time flying with Condor, couldn’t check in online. Tried the app, doesn’t work. Customer service can’t check you in even the help desk couldn’t check me in… so we will see what happens when I get to my transfer destination when I’m not checked in…
When I registered for My Condor using the website, I used my Google account to authenticate. But the mobile app only provides Facebook or Apple, no Google. Why the inconsistency? It makes the mobile app completely useless for me. Very poorly thought through.
Even agent said it’s not worth using. Tried to Add Booking for my flight and unable to using booking number. Don’t waste you time, just call in and say something vague to robot to get human contact. At least agent was helpful. Don’t waste a moment with app. Something the Euros aren’t good at for change.
The app sends you to pages on their website with broken links. When you enter in your birthdate or passport expiration, it changes the day when you save. It doesn’t allow you to enter a redress number and you can’t check-in using the app.
Flew on Condor Airlines this past week and downloaded the app to stay informed about my flight. The app is garbage and does not function or update correctly. You have to go to the website to find out current info on your flight. Don’t waste your time with the app.
Is this a Joke app and maybe also a Joke company ??
The app is absolutely useless! You cannot doing anything, even with all the right info it is impossible to retrieve your flight information and your boarding pass. Is this a Joke??? Can I give zero stars???
The app offers no real time information in regards to flights. Even though I set up text notifications to receive updates for any changes, they don’t text or communicate. I hope the invest to make this a functional useful app.
On the PC, it shows the date and time of the reservation, but on the app, it is off by one day. This is confusing and should be stopped. I think people who have made reservations should bring a printout as well.
1995 called and they want their app back . Good luck trying to get updated or here r information about flights , delays or anything travel related . Waiting 90 minutes and app is still saying flight is leaving on time … lol
Can’t accomplish anything on this app so don’t even bother with it! And even on the website there is no way to add your Alaska Mileage plan number to your reservation! Have to call customer service! What?? It’s 2023! This app blows!
This is absolutely the worst app I’ve ever seen, encountered, reviewed, used, and regretted. It is so horrible that it should be a source of deep shame to its feature and to condor. It’s no wonder europe is falling irrevocably behind in terms of innovation and technology— if this monstrous mobile app was allowed to exist.
- No way to enter pre check information. - Entering info during check in jumps to the top of the page. Incredibly frustrating. - After checking in with the app, it only shows boarding passes for one of the passengers The last point mean you have to go to the ticket counter to get your boarding pass. Which is what the app is supposed to help you avoid.
Wouldn’t it be great if getting to your holiday was as easy as slapping on sun cream? This app’s for you if you booked on our website. Check in – it’s a pocket boarding pass. And all your updates (departure gates or any changes) go straight to your phone. Latest flight updates Activate push notifications and you’ll get up-to-the-minute flight information – including your departure gate – straight to your phone. Book a flight Sort your whole flight from this app. Search destinations, book your favourite, add extras and then choose your perfect seat. Fast check in So easy to do on the go – even on the way to the airport! Boarding pass Once you’ve checked in, just show the app to our super-friendly team. No need to print anything. All your travel docs on your phone Your boarding pass, flight details… no need to pat down your pockets, they’re all safely here.