I have been trying to sign in to the app and sometimes it will let me in but the majority of the time it gives me a red box that states that the login info I am using is not recognized. Yet I use the same login in on my iPhone and on my Mac. I have uninstalled the app on my iPad, powered off/on my iPad and still it does not work. If I am able to log in, the app is good…. Also, clicking App Support takes you to Copa’s website and there is no options for Technical Support. The contact information is only for reservations, problems with ConnectMiles, etc. but not support for applications.
I wish I could let the whole world know how mean they are to non Spanish or foreign nationals so everybody can stay away from this airline. I wasn’t able to board a flight because I was a day into the 6 month window of my passport expiration which I understood even though wasn’t aware I took that blame. They promised that I can always use my airline credit as any other airline does since I clearly did not miss my flight. After I renewed my passport they constantly kept playing games not allowing me to use my ecredit. Lord knows the back and forth I had with the reps. Finally spoke to a supervisor and he explained that per their policy in order to use my ecredit they have to book it for me at a much higher price different from what I saw online plus a $100 booking fee. I had a $500 credit the flight I was gonna book was $490 online. Since I was using my ecredit they quoted me a different rate which was over $660 plus a booking fee of $100 making $800 with taxes. So I had to pay an extra $300 to my $500 credit. I ended up booking a whole new trip with a different airline.
1. Major issue is when the app informs you of the wrong terminal. 1 hour before it still indicates I’m in wrong terminal. 2. Luggage information leaves you wondering whether you should go pick your bag up for connecting flight. Which means you have to go through immigration to get your luggage on my case. It should tell you to pick up or not, and not have to determine if it’s a Interline baggage. But major issue it never updates with basic info like Terminal and gate. This is critical in large airport so you don’t find yourself rushing to get to correct departing gate. Work is needed ! I finally gave up and resorted to old school looking at information boards and asking if board or app had wrong information. Turned out app had incorrect information.
I was purchasing a trip via this app when it suddenly stopped working. I had to force quit the app and proceded to trying again. The screen at the end of the transaction kept “loading”. Force quit again and at the third time I open the app the two tickets appeared as purchased. I was charged for the same ticket twice ( including same seats ). I called their customer service center and spoke to Marcos who was very kind and told me since I was calling during the 24 hr window period that there shouldn’t be any problem with the refund and he instructed me to cancel the ticket via their website. I now recieved an email that I wouldn’t get my money back only a refund. This is an outrage and plain fraud. This would’ve never happened if the app was working properly.
This airline is shady and mean spirited towards foreigners. Both times I flew with them they harassed me for additional documentation that other airlines do not ask for. Both times I flew with them they threaten my ability to transit even though I had proper documentation. I love Star Alliance brand but this airline gives Star Alliance a very bad name. The quality of the aircraft is nice but the procedures are dangerous. First time they would not allow me to board the flight and refused to refund me. They sold me the ticket but when I went to board they did not allow. Then again today they tried to play that same game. Saying I did not have the proper documents…. Guess what i had everything the immigration officer asked me for. But this airlines is very mean spirited and will cancel flight and not refund you without any notice.
Contrary another reviewer, I can’t log my account in from iPhone. And curiously I found it worked fine from iPad. On my iPhone, the App shows “the information you provided does not match our records”. However, using Safari from iPhone does not complain about info provided. Summarizing, uninstall it and reboot, and install it again did not fix it.
Where do I began, this app needs a good software update. The longer they let this problem go on of glitches and Freezing, the more there going to miss out on customer's buying tickets. Every time I try buying a ticket threw here to go to my beloved country of Panama it glitches and freezes. Trust from a Panamainian to a Panamainian company you guys really need a good update. Another problem bis when the customers are on the flight they cannot access the on flight entertainment that this app has to offer which leaves customers disappointed. Let me know Copa airlines if you need a software developer I can help you out and we cab start making some good revenue for the company.
Subpar: glitchy, multiple same data entry, frustrating
While making an international trip, I spent over an hour on each leg trying to check in. The app would freeze, reset, and not allow me to check in. My profile has all my traveling info, but the app would keep asking me to re-enter all my info again (passport no, valid thru date, country of residence, etc.). Incredibly frustrating, especially when other airlines have amazing and intuitive apps. Overall, extremely poor customer journey. I suggest they take a look at AA's or Delta's app. They're simply far, far superior to Copa's app. I do. It recommend this app. Spare yourself the hassle.
SISTEMA NO SIRVE, System is cheap, it does not work
El sistema es barato, no sirve, no agarra ninguna tarjeta de crédito para pagar por adelantado. Cuando llamas, te dicen que tienes que llamar a tu tarjeta de crédito y cuando pagas con ellos y te cobran más, por cosa De Dios, la tarjeta funciona. Alguien se esta haciendo rico de todo esto, y no son los trabajadores. The system is cheap, it doesn't work, it doesn't take any credit cards to pay in advance. When you call, they tell you that you have to call your credit card and when you pay with the person on line, using the same credit card, it takes and they charge you more, for goodness’s sake, the card works! Someone is getting rich from all this, and it's not the copa workers.
COPA app has fail terribly with this app. Mobile apps are meant to offer better customer experiences and professional business options by taking full advantage of mobile device capabilities. For example I didn’t know Copa flew to Boston Massachusetts or Cancun Mexico, but how could anyone know when there’s no marketing to allow the user to plan their next flight with Copa and not with Delta Air lines. Perhaps COPA can learn something valuable and be inspired by using Deltas Airlines App in order to upgrade the Copa App that seems to have been designed by a HighSchool Student using a free app developer software. Copa is not a Millennial App
I think the new version looks and works better than the precious. I have had zero problems except for the boarding pass not showing up on my lock screen anymore. And yes, all my settings are correct, I think the problem is with the app’s location services: in fact the app doesn’t even appear in the location services list. 🤷🏻♂️
Using therapy for over 4 years and it’s been improved a lot over time. Easy to use and has all functions you might need to use on the go. Lots of accessible information about the travel with Copa Airlines.
Christ .... I’m already in your frequent flyer program. You have all my data so why they hell do you require I enter my DOB, my passport #, etc. every time I try to check-I’m with this app. Aaaaaaarrrgh!!!
After trying to change my seats/pick my seats and pay extra money which I do not have a problem with. The app and the website have locked me out and said I’ve used up all the chances I have to change I never know where they gonna put me then. It’s absolutely insane that they cannot take my money to change seats. I get the same message every time credibly frustrating
This app is horrible! I have been trying to check into it for the past 2-3hours; tried changing passwords, checked everything multiple times etc but it still says the login information is invalid even though when logging in via the website there is no problem. I have 2 flights next week and instead of helping, this app just stresses me and my family out. This is not the first time this happens!!! They really need to fix this app!!😡
App kept populating with information for other travelers in my group and there was no way to change it. Additionally, with no chat or help function the errors are unfixable. Even when using the edit function and re-entering my own information, the app kept attaching my information to other people’s name and boarding pass.
This app is terrible. It has many glitches. It has me enter my information over and over again and stays on the loading screen for what seems like forever. The whole point of apps is making it easier to navigate than the website, this experience is beyond frustrating. I never write reviews and I simply had to this time because I could not believe an app could be this terrible.
This app has come a long way. I just wish they added baggage tracking info or some way to search what carousel it’s at but honestly it was really easy to use and the GUI was pretty good.
This app doesn’t allow me to check in and it’s useless there’s no customer service available. It asked for my flight number the ticket number and when I put it in it says your flight is operated by “ a partner airline “ check in with them…. No it’s specifically operated by copa airlines and the app can’t find my reservation and check me in… I’ll just do it the old fashion way by talking with a human in person.
Trying to enter a trip is slow and continues to loop back to the beginning . After finally getting the trip loaded it took forever to check in through the app. So I checked in on website. Came back to app the load boarding pass into Apple Wallet and continuously says they are having server problems almost 24 hours now . In this technical day and age, it’s amazing an Airline would have such a bad app. Will delete and stop wasting time.
Previously, in the current reservation, under your name, you could access all your stored data. Passport, TSA Pre/Global Entry, etc. Now it’s gone. So if for instance your passport info is not in your reservation, there is no way you can fix this. Overall, the app is still a great disappointment, lagging far behind other Airline apps in almost every way.
I recently booked a flight, but did it for the wrong date. The airline worked with me and was SO very helpful. I don’t remember who I spoke to but I have never gotten such fast and efficient service from any Airline.
You can’t print boarding passes with this airline even though you can print boarding passes with every other airline that exists at the little kiosks, you have to stand in line even when you’re not checking any bags. The app never works. The digital boarding pass gives you a big red error message every single time. Simply the worst.
I could watch all of the previews that I wanted and check how much longer I had on my seven hour flight, but I couldn’t watch any movies (I could watch the ~five Latin artistic movies). Just got a loading circle. Restarted my phone, quit and reopened the app. Nothing. Never worked the whole time. I have the latest version of the app. Sooooooo frustrating on a long flight.
Every flight I have to call to do anything like change seats, upgrade, or add bags. And now I cannot even check in to my flights through app. Customer service through the phone is only slightly better. I wish more airlines flew to South America so I would never have to fly Copa again
You cannot sign in on the app. After resetting my password, it just takes you to the website, a crappy mobile version. Furthermore, once there, you’re reservations are unattainable or viewable. The links under the hamburger menu do not work. My cat makes better quality stuff in his litter box.
Downloaded because checking in online stays on a loading page. Same thing happening with the app, does not load after I choose seats. Has potential but is not a hassle free tool to use for flight management.
We were 3 passengers. The app reserved 1 seat for the 3 of us! When we got to the airport, they said they couldn’t give us seats together because the flight was full, even though we checked in the day before. So they separated us. They wanted our child to sit with strangers! I’m never going to use this app or this airline again.
If your flight lands in the morning of the next day, it says “completed” and you are unable to retrieve your boarding pass or any details of your flight. Also, very little functionality available. No seat assignments, boarding pass wouldn’t retrieve...
This app and the related Copa website are software disasters. I have literally wasted hours trying to book and confirm a flight. Most functions simply don’t work and there is apparently no customer support. They need to junk the app and website and start over.
1. You cannot access wifi 2. If you try to buy anything, after the third try it blocks you from further purchasing. You have to call them to makes purchases. 3. Again NO WIFI 4. The app needs a major upgrade 5. Again NO WIFI
There was a recent system upgrade. Now it is requiring me to reset my password but I did not get an email. The next day I find an email that was sent at 11pm last night but obviously I was asleep and it’s no longer valid. Help!
Tells me my flights don’t exist, hangs and crashes regularly, doesn’t save updates. Pretty much everything you need to rely on for a large international flight, completely not dependable and causes panic. Phone follow-up for hours to make sure all is ok (has happened multiple times).
The good thing is that it provides basic information about booked flights, and apparently, allows check-ins to be made. It however is very basic, and does not provide for changes in bookings, not even seat bookings.
I’ve been trying more than 30 minutes on the App to join Copa for my upcoming flight to Panama. Gave up the app freezes and has two many errors. Multiple times I closed the app down and tried to join again I encountered the same problems.
But this is quite possibly the worst app ever. A major airline can’t even proceed a basic app? I get error messages for nearly everything I do. I can’t check in, can’t update info, can’t review seat selection. Totally useless.
Not very functional. To the point where you cannot use the app unless yoy update the latest version. Why is this a problem? I am on limited data., at the airport trying to board the plane. I cannot use the app 🤦♂️
For the past few weeks, it has been erroneous continuously - it keeps freezing and even closing on me while trying to do web check-in...; i’ve reinstalled it to no avail - same problem! please fix the bug!
I’ve been trying to add a trip on my app and is not working. It says “No internet connection” when I’m actually connected on both my WiFi and phone data and still not working!
I don’t recommend this airline they cancel my flight four timesAnd I apply for refaund and I have to wait 8 weeks and also I travel with my pet and they don’t let me pet fly they liar they always liar to peopleThey just want just you money
I received an email to update my password but it is impossible to do so, please correct this problem. I have a trip pending and I need to use the application
Another in a long line of fails for COPA airlines. Worst customer service, website rarely works too. I would not fly on anything they have. If they can’t make a booking or an app work, how well do they maintain their planes?
What a piece of garbage. Trying to book a trip on this app is like trying to talk to the dead. For a so call “premier” Latin American airline this is an embarrassment, expend the money and get good programmers or cancel the app altogether. One star because “0” stars isn’t an option.
I actually wanted to go for Top Status on that Airline. They are even too stupid to add manually Business Class Miles. If you need stg online there is no way to re establish a password without calling them. As efficient as tneir Banana Republic. No thanks. Going for a decent Airline ...and App
This app is horrible. I try to book a flight and all I can do is see a list of flights. The app tells you to choose a flight but when I press on the flight I prefer, nothing happens. This is very disappointing for a major international airline.
This app is a waste of money and developer time. It’s good for nothing. I don’t think anyone has ever been able to actually book a flight here. I’m going to buy a laptop to do it on the web.
Your Copa Airlines App, your travel companion Welcome to our Mobile App, in it you will find an improved travel experience with quicker access to your flight details. Here are some of the features you can enjoy: BOOKING Search and book your next trip easily with our renewed shopping experience. Once you complete your booking, your trip will be automatically added to the My Trips section. MY TRIPS Keep track of your upcoming trips, view all the details and updates of your flights, and access useful functionalities at the right time, such as: • Seat selection and purchase • Check-In • Baggage Allowance • Upgrade list • Standby list You can also complete your traveler information in advance to speed up your Check-In process, pay for the reservations previously booked with PriceLock, and request an upgrade to Business Class. CHECK-IN In a few simple steps, you can save time at the airport by doing check-in from the comfort of your home. You can access your boarding pass whenever you need it directly in the app. CONNECTMILES Log in to your ConnectMiles account to sync your associated trips to My Trips, review your award miles balance, status qualification for next year and latest activities. Also, get quick access to your ConnectMiles card. If you are not a member yet, you can join right from our mobile application. FIND MUCH MORE Other functionalities of our Mobile app are: • The ability to receive relevant notifications of your trips. • Being able to track the flight status of any flight. • Easy access to our Information Center and Reservation Center • The possibility to explore our Entertainment page to read our digital magazine, Panorama of the Americas, or access the In-Flight Entertainment*. *Our In-Flight Entertainment system is only available on Copa Showpass enabled aircraft.
