4.8 (194.4K)
38.4 MB
Age rating
Current version
Costco Wholesale Corporation
Last update
8 months ago
Version OS
14.0 or later
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User Reviews for Costco

4.76 out of 5
194.4K Ratings
4 months ago, ArshadJAf
Arshad Jafri
I hope this message finds you well. I am a dedicated and enthusiastic customer of your esteemed retail chain and have greatly benefited from the convenience and quality of your products and services. I wanted to take a moment to offer my feedback regarding the auto buy program, with the sincere intention of enhancing the overall user experience. Firstly, I would like to commend your efforts in providing a seamless online shopping platform. The ease of navigating through your website and the efficiency of the auto buy program have undoubtedly made purchasing from Costco a breeze. However, I believe there is room for improvement to further streamline this process and offer an even more professional app experience. Furthermore, I would like to emphasize the importance of maintaining a user-friendly interface. A clear and intuitive layout, coupled with easily accessible features, would greatly contribute to a more professional app experience. Simple improvements such as optimizing the search function, refining filters, and enhancing product categorization would go a long way in enhancing customer satisfaction. As a loyal customer, I have complete faith in the ability of Costco to consistently deliver exceptional service. I truly believe that by implementing these suggested improvements, you will not only solidify your position as a leading retailer but also exceed the expectations of your valued customers. Happy Holiday. AJ
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5 months ago, finchrambleon
Poor functionality and full of bugs
It amazes me how Costco still can’t get their app to work halfway decently. Viewing product pictures doesn’t work properly and hasn’t for a long time. Browsing and search results take a long time to load and it isn’t due to my device or network. When you go to checkout, if you don’t know the address to ship to and leave the app to copy it. It will kick you out of the checkout process and you’ll have to start again. Effectively, ANY viewing away from the Costco app during checkout will cancel all the progress you made. This was a recent bug introduced in the past few months. It’s ridiculous how some people can get paid to be “developers” or “software engineers” but can’t even manage basic functional testing on major platforms like IOS. I guess they must be an “agile” team… lol but seriously Costco - fire your dev team and get qualified people to manage your app! It’s costing your customers a lot of time and trouble and completely inexcusable for a company of your size! Viewing product images and switching app focus during checkout are two basic functions that don’t work properly and haven’t for months. A recent update just got released so I tested it… problems are still there. So I’m writing this review. MAYBE somebody at Costco will see this… of course the product manager probably doesn’t do their job either but I’m holding out hope. Costco is a good company…
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2 months ago, Pros-and-cons
app needs work
1) love the store and merchandise 2) dislike the app. Why can't something as simple as looking at items available storewide not be done without directing you to either search in instacart or two day delivery or search the main part of the app? It's even worse when you have to switch from one to another as you check for multiple items. Would be nice to just have one universal search feature to add items to a shopping list or to the cart and if you check out, the app could indicate the type of delivery, pickup, instacart or otherwise and any applicable fees. Also it's kind of silly one can't have the app on one's phone and tablet without the app asking if you want to transfer your membership to one device or the other. Sometimes I just want to look at items available without being sent to different sections of the app based on the type of delivery. Also, while other retailers may be different as to shipping costs, it's hard to understand why many items are more expensive merely for ordering on the app. I've seen some vitamins or supplements marked 4-5 dollars more before shipping charges are added. I understand the shipping charges but not the increase in the base item cost.
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2 months ago, Edumacated Redneck
I love your employees in the store but your marketing folks are getting way off track
Let’s get this part out of the way, I have been an executive member and also have the businesses credit card for about 15 years at this point. I love the rewards from both the card and the executive level membership. Our spending level generally got us to a little under $200 a year reward on the Costco Executive Membership and our credit card spending on the Costco Business credit card generally got us somewhere between a $500-$700 rebate every year. The employees at every store except one outside of Nashville have provided excellent and friendly customer service. My issue with the app is that you have to clear out of the notification in iOS by clicking into the products on sale. As a business owner of a automotive repair shop I not going to be buying jewelry or appliances. The frustrating part is even though these things are not my interest stiffer notifications that I have to clear out of. I know Costco loves to switch up their aisles in their physical stores to have their customers explore and potentially buy more, but can you please leave your Executive/Business members alone in the app?
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4 years ago, najabdjdjsksjse
Costco, please hire more backend/front end engineers so your app works as expected. You can do this!
So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to.
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1 year ago, Craban
Almost Useless
I recently switched to Costco (from Sam’s Club) because we moved. Without even comparing the two warehouse stores’ apps first, Costco’s app does nothing that helps me as a customer there. I can’t seem to search for anything that’s actually in the store - it seems it only provides results that are online only. I can show my digital membership card at the register but I still have to use a physical card at the gas station. The Costco app is hardly worth the memory it takes up on my phone. Comparing it to the Sam’sClub app makes it even worse. The Sam’s Club app does everything the Costco one doesn’t including scanning and paying for items via the app, digital membership card at the store AND the gas station, and I can search for items that are physically in the store. What are you doing Costco?! You have the money to invest in a higher quality app than the one you’re providing. Considering you charge us substantially more in membership fees than Sam’s Club that value should be at least partially reflected in the quality of your app. It might be so bad that I end up terminating my membership and going back to Sam’s even though it’s now farther away - it would be worth it considering the better and superior app experience they have.
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3 weeks ago, BurleyHick
Zero-value app
The reason I downloaded the app was because I thought it had some functionality, such as the ability to search/shop online and check in-store availability. When I searched “ice cream” it showed two unrelated items. I searched “cheese and dairy” and it showed 4 items available for purchase, to include a wheel of cheese for nearly $1,000. I received a membership as a gift and now wish I could give it to someone else who prefers Costco over Sam’s Club. Our first visit to the store involved showing the membership card to an employee in order to enter, then I see there is no scan and go option on the app. After finding a handful of items to purchase, I proceeded to self checkout where I was stopped and had to show my membership card again in order to check out. This made me appreciate Sam’s Club far more than I had previously. While our local Sam’s Club isn’t as large as Costco, it offers a sufficient amount of items and variety. Being able to use the Sam’s app for scan and go, online shopping (free shipping on many items for Plus members) and ease of ordering for curbside pickup, plus getting kickbacks to use as cash for purchases, that beats Costco’s idea of a functional app, for me.
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4 months ago, DJできません
A Shopping Experience Probably More Organised Than The Brick & Mortar Store Itself!
Honestly speaking, I would naturally think that the title would certainly need to hold true if one of the world’s most highly-regarded warehouses club memberships retailer had a mobile app to supplement membership shopping experience. Thankfully, it all holds true in the Costco app! The app puts more power to the member when fully set up with their Costco online account. Although it is mostly an app that encapsulates the mobile website, it certainly helps simplify navigation of the Costco website. It is clean and easy to navigate. Shopping on this is sometimes easier than going to the storewhen everything from the category of things you want to buy to the transparency of savings, whether you judge it as really good savings or not versus your annual membership dues, is right there in front of you. It is certainly a complement and a must-install for any Costco member!
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1 year ago, tamon14
Pretty Good, But Could Be Better
Overall this is a decent app. No need to have your membership card with you anymore. You can create a shopping list and it’ll tell you if any items are on sale. If I were to fix just one thing, I would have the home page icons customizable so I can put the shopping list there. As it is, you have to go through 4 steps to reach your shopping list (hands down the most important feature of the app). For some reason they felt having a list of all the stores in your area was more important. I go to (at most) 3 Costcos and I know where they are. On the rare occasion that I need to search for a different one I just Google it. That icon can be buried where the shopping list is and they can put the shopping list on the Home Screen. Overall, though, the app is decent.
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1 year ago, Favoriteflower
Costco app
Costco is doing themselves a disservice. I would imagine you are losing sales because of the difficulty finding anything through your app. I have a Costco membership and also a Sam’s club membership. I will check Sam’s app for items that I want/need. I check Costco for the same, if I can navigate the mess you call an app. Several times I have purchased an item (that you show you don’t have) at Sam’s club only to find that item at Costco. Sometimes even cheaper! In my city, Sam’s and Costco are only a mile apart, so the drive between the two isn't an issue, but I would really like to shop at one store not two. You should do yourselves a favor and figure out how to make your app more user friendly. Like Sam’s! Just think of the extra sales you could make! I am a plus member at Sam’s and I also have the executive membership with you. The perks I receive at Sam’s for that extra $50 are worth the extra money. The free shipping and earlier shopping hours alone are worth it. Not so much you. Maybe upgrade your executive membership to compete with Sam’s clubs? I do love shopping at Costco, but you really really need to figure out how to fix the mess you call an app.
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2 years ago, Dark enV
One of the few Weak Points of Costco
I love Costco. I have a membership to both Costco and Sam’s. Each place has their pros and cons but my preference for shopping is Costco overall. Now one area Sam’s Club KILLS Costco is with their app. Not only do you get Scan and Go but also you can check the store inventory right there with the app, you can pay for your gas through the app, you can place an order to be picked up through the app etc. The Costco app is really just bare bones. Yes I’m glad I can have my membership card on my phone but why can’t I scan that card at the gas pump at least? The only people that don’t have to worry about that are those with the credit card since their membership is attached to it. The app is also very slow at basic tasks like checking an order status, normally I have to kill the app and start over just to get it to work. Why can’t I see the prices of items at my local store, or even if they have any stock? This app has a LONG way to go to become as useful as Sam’s Club’s app. It doesn’t have to be a copy of it, but inheriting some of the features would be very nice.
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2 years ago, MommaKBeary
“Not connected to internet” error message
Like a few other reviewers I also ran into issues with incorrect error message saying I wasn’t connected to the internet. It’s not my phone bc I was definitely connected to wifi and had an internet connection, but just to make sure I put it on cellular to see if that changed the error message—I actually have all my apps set to work with cellular data too—but it didn’t change anything. I could not search for products using the Shop menu. It kept going same error message “The Costco App cannot connect to the internet”. I could search for individual items In the search menu or scroll random stuff but I could not use the Shop function. Tried to report it through App Help but that rerouted me to the website with generic help options so I’m leaving this review in hopes of the developer seeing it and fixing the issue. In general, the app is slow, and I’m not a big fan of it but I like Costco so I put up with it. But this latest glitch makes it almost unusable. Hope the figure out their tech stuff soon.
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2 weeks ago, anderson1077
Useless For In-Store Functions
Why can’t we see what is available in the store more easily? As an example, I am looking for mattresses, which are certainly in the store, but the only offerings on the app are delivery. I just want to know if what is in the store is worth driving over for. But this is such a common criticism that is shows that this isn’t an oversight on the company’s side, it is deliberate. Costco wants customers in their warehouse, and is disincentivized to make shopping easy. It drives more sales for them if you feel like you’re making the effort of going there and standing in the outrageous line, that you think you probably should pick up a few more things to make it worth the trouble. Their main competitor’s app allows everything you’d want in this one. You can see what the store has, order it for pickup or delivery, and even do the checkout and payment while you are shopping. These are features Costco would implement if they really thought helping the customer would increase their bottom line. But it doesn’t, so here we are, with the app none of us wanted, but that we all deserve. Do better Costco.
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5 years ago, jadethames
Costco IS NOT Sam’s Club!!!!
First of all, Costco IS NOT Sam’s Club. There is no scan and go feature, which I understand because not allowing this feature minimizes the risk of theft - and forces you to interact with associates at the store. Also helps keep jobs intact, which is something Costco as a company cares about a lot. I support Costco more simply because of their employee treatment. They wouldn’t even have self checkout if it wasn’t just a consumer demand. Yes, the app needs a lot of updates, but the true reason for the app is to have your membership card on hand at all times IN CASE you forget your card. Not to replace your card completely. Complaining about not being able to use it at the gas pump? Perfect solution - leave your card in your glove box and use the app in the store. Have issues setting it up? Go to the membership desk and ask for help. The app is easy to use, but does have a lot of glitches when setting up; however, if you have the patience to get help, you can get it done!
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10 months ago, TexasSarah21
Costco is great, but their app needs a lot of work
This app has a ton of glitches, but probably the worst part of the app is that the search function is absolutely useless. When I search for items such as ‘container’ the search came back with some containers, as well as mesquite seasoning, coconut oil and laundry detergent. I didn’t see the containers that I was looking for (that I know they have in-store), so I tried searching the brand name of the containers, which came up with one search result, which was a different container than the one I was looking for. I eventually found the one I was looking for because it was in the ‘savings’ section, but it wouldn’t let me click the product to view the details. It’s also annoying that they don’t give you the prices of things in the app (any prices listed are for delivery and they cost less in stores). I’ve had the same sorts of problems every time I’ve used this app but finally got fed up enough to write a review in the hopes that the developers fix some of the many problems with this app.
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7 months ago, agm@tgam
Warehouse availability and offers not visible
The app is functionally useless as it only shows what’s available online and the offers online. I would like to see if an item I am looking for is available locally in a warehouse near me in addition to online availability. Moreover, many a times there are offers on an item that are not the part of coupon booklet, I want to be able to see them on the app. It seems that you are hiding that information from customers so as to have a competitive advantage over your warehouse locally however at the cost of member losing by paying more. I like Walmart app that shows me if an item I am looking for is available at a local store and also there prices do not vary between online vs in store orders. Why should members pay more for online orders? Other companies can provide the same brands for less price than what costco charges. In addition to an upfront price increase your online prices are higher than your prices in warehouse. So you have double increase in prices; one higher than other vendors two higher than your own warehouse.
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11 months ago, Fidelity rocks!
Kirkland dog biscuits - new size
They were extremely hard for my little Maltese dog and thought that they may not bake evenly in the oven and or that the oven temperature is a little too high? Only a few weren't that bad and some she would not eat at all. Could I have gotten a stale box? I thought that I would postpone buying them for a little while to see if changes are in a new box. If this bad again, I won't be buying them for her any more. In the meantime, I did buy the large 40# bag of Kirkland Mature dog food and I thought that she would love this kibble because it is chicken, rice and egg but she doesn't like it at all. I wonder what chicken body parts are used like maybe:. liver, heart, veins and or other gross body parts. Yuk!!! One night she did eat her bowlful and that has really turned her against it totally. Now she won't touch any if it so I am making food for her. I am so sadly and disappointed because she loves your bones and I thought that the smaller size would be nice for her. Your old larger size also had some that I could not break in hg slf and she couldn't either so they went into the trash. Thank you very much for listening to me. Feeding her is a growing problem for me now again with the loss of her eating the new size biscuits.
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4 months ago, MitchSpike
A Bug in the Shopping List?
I’ve been trying to report a bug in the Costco app, but I’m not really sure how to get it to the right people. I’ve been using your app since it was released, especially the Shopping List tool. The top portion of the list has the items I want to purchase, and then when you check them off, they go to the bottom (already purchased) part of the list with a checkmark next to them. In earlier versions of the app, I could click on an “already purchased” item, and it would go back up to the wish list at the top. BUT, more recently, when you click on an already purchased item, it moves to the very bottom of the already purchased list, and you have to click on it AGAIN to move it to the wish list at the top. It’s a minor difference, but very annoying, and it adds an unnecessary, time-consuming step.
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4 years ago, DL8849
Photo app is terrible, slow, ancient, not user friendly
Let me start my saying, I love the stores, products, pricing and employees. But Costco definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my Costco photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit? I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. Costco can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop.
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2 years ago, m89aria
I don’t know why I keep downloading this app hoping it will be better.
This may be the only app to ever make me lose interest in shopping. They list like 3 items in each department with little photos that look like 1985 Eddie Bauer holiday product… boring, sad or frumpy at best. Sizing is all over the map, if you can find anything with enough shape to need a size other than large, xlarge or less extra large. Smalls are usually huge and XS are never listed or only exist for the ugly frumpy items. The items in the stores are usually nicer more modern trends (except shoes which are always hideous), however the Xs are usually gone quickly or never made it. But I do occasionally get my size. But their app needs to grow up. More products, better sizing and broader range of items please! And less time loading large wordy product screens with too much on one page instead of tabs or layers to load more if desired instead of waiting for all that and then being disappointed…or call asleep.
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4 years ago, Jjames35 iTunes
Don't bother with the app, Costco it has no idea what is doing.
Redding California store for anyone who is interested in knowing where this happened. So, not sure if this is the app, the online store, or the warehouse but there's a disconnect here. I downloaded the app so I could stop carrying the card. I logged in and it said I had to come to the warehouse to finish the verification. I went to customer service and they told me the app was wrong and that they didn't have an email address on the account. So, I showed him where on the app it said to come in and he repeated that the app was wrong and there wasn't an email address on the account. So I asked how I was able to log into the account in the app and the website if there wasn't an email address. He said I was wrong and that there wasn't an email address in the system and that it might be on the website but not on our account. So, either this guy is terrible at his job and customer service or this guy is fine at his job and terrible at customer service. Either way a terrible experience using the app and working with the warehouse so far.
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4 months ago, dracodemorte
Bad experience.
Placed an order for diapers and pull ups. Was supposed to arrive in a couple business days. Only got the diapers. Pull ups were never sent from their warehouse. Told in a couple buisness days should get a confirmation of item being replaced. No big deal. no confirmation after 4 business days. Called again and told had to wait 3-7 business days for replacement to be shipped. Mind you its wednesday. Product should of been here a week ago from tomorrow. And now another weak on top of initial wait for delivery? Im waiting half a month for pull ups my child needs and not given anything other than an “we’re sorry”. As nice as customer service seemed, they offered no faster solutions to issues on their end. No compensation or anything for inconvenience. After trusting a couple times. A refund takes 24-48hours (if it shows not sure yet and dont have faith it will)so get a refund instead of their customer service and place order again or go somewhere else if something doesn't show. Customer service is a joke.
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6 months ago, Hammy702
Improvements needed
Recent changes to the app have complicated navigation. Features, such as Lists, have been imbedded under tabs which are not intuitive and difficult to access easily. On two occasions I have submitted a request for a correction which have gone unanswered or acted upon so I’ll share it here again. In your Lists feature, I don’t delete items because I regularly buy the same items, like most people I suspect. Before recent changes, going back a year I believe, clicking on a checked item automatically brought it back to the ‘active’ list whereas now, it moves the item to the bottom of the checked list and you have to click on it again at the bottom of the list to move it to the active list. If history is any indication, I suspect this third request for a correction will go unanswered again but hopefully you’ll prove me wrong and fix this problem in an upcoming release!
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4 months ago, Acorns1234
Can’t see my in warehouse purchases now
First the app logged me out all by itself which I saw when I opened the app. When I tried to log back in it didn’t recognize my pw. I reset the password (it oddly accepted the same one). Then when I tried to review my purchases it would let me do it for online purchases (had none) but requested I enter my member # (to ‘verify’ me) to view warehouse purchases. Now of course I was already logged in and my member number is listed on my account page. OK, whatever… I entered the member # and it said the number didn’t match your records. I have other problems with the app as a shopping tool. It doesn’t show lots of items that are in the warehouse and often search words bring back nothing or items that don’t match. I realize things change, items come and go, and different warehouses may have different items but the app should be able to handle all that AND keep us updated. I’d also like to know the prices of items in warehouse and not just online. All the other complaints people have made about trying to find or view items are ones I have experienced. I don’t understand why this is still an issue after so many years. So the warehouse is great but this is a review of the app which is not so great and now I can’t review purchases. I’m concerned I’ll try to open the app tomorrow and there will be another issue. Please fix this!
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1 year ago, krazygreekguy
Please add Apple Wallet support
App is decent and has various nice features, but is missing one key feature: Apple Wallet support. Every other major store or restaurant that’s thinking ahead has this feature. Please consider adding this feature. It would improve the overall digital and physical experience. We’re moving to a digital future and ir would be nice to have all our cards in one location. If you’re fearful people won’t use the Costco app as much, they still will still use it for shopping, viewing their order information, etc. It won’t hurt your brand, it’ll in fact make you look better, especially to your younger customers. Even your competitor Sam’s Club supports Apple Wallet.
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11 months ago, Cami and family
App is great except for the colors don’t change
I love shopping for things on the Costco app except for one big reason… When you’re looking at things that come in different colors, let’s say a shirt for this example, and you click on the different colors offered, they don’t change on the app. It just shows the first color & won’t change. So then you have to go to your computer to look at the item there to see the other colors offered. I’ve found that the color buttons work a little better on the iPad app but not consistently. They rarely work on the iPhone app so it’s very frustrating because I’m not always near my computer when I’m trying to shop on the app and then forget to look again when I do get home & can use my computer. It would be a much better shopping experience if I could actually see the different colors of the items that are being offered!
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1 year ago, 123crap
Horrible app
This app is so horrible and so woefully behind Samsclub. I’ve change my password so many times because the app fails to recognize it. The reviews no longer show up. Unable to check current inventory. No scan and go feature. So many items don’t show up during a search unless you put on super specific name of item. I’m glad they finally put our receipts online but it’s missing a search feature within the orders to find the exact product you’re trying to return. Instead you have to look at every receipt to find the item. 🤦🏻 I’ve been a Costco user for so long but I recently purchased a Samsclub membership and I’m so much happier with their ease of use and functionality of app. Also, as an introvert who doesn’t like to spend a ton of time in a store and around all the people, the scan and go feature at Samsclub is a god send! I don’t know why Costco is refusing to get with the times and realize e-commerce is huge and that they are in need of serious revamping of their digital services.
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2 years ago, ghyhunhhdnndn
Poorest app
You would think Costco is a brand new wholesaler and working out the app tweaks, but they have been around long enough. I have a Costco and Sam’s Club and Sam’s app blows away Costco by far. I mean by far. I love their scan and go which allows me to scan each product I am purchasing as I place it in my cart. After scanning everything, I can easily slide to pay and boom done. I don’t have to wait in long lines. I love that I can check my price as I go and I’ve never had one discrepancy with prices. As I was searching for items on the Costco app, it wouldn’t even pull up the tortillas I was looking for after just seeing them in the store three days ago on top of the “spinning circle” that took a long time to search. It’s no wonder there are more than 1mil downloads for Sam’s app as opposed to less than 7k for Costco. I have already deleted the app and I hope there will be great change to come, but that is quite unlikely happening. Another thing, we don’t have enough Costco wholesales in the area.
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8 months ago, Proud of those I love
Trash Now!
I would have given the app 3-4 stars over the years. It’s complete garbage now. Won’t even open after the last update. It “opens” by dimming my wallpaper for a moment then shuts down, might get the Costco C but nothing past there. 95% of the time it’s not even “open” in my control center open apps view, 5% of the time it acts like it’s open there but if you click on it it does the same shadow & shutdown process. My reasons for the 3-4 stars before it became pointless: It’s great that I could use it as my member card, no idea why that isn’t compatible w/ Apple Wallet tho! At the very least, even if there’s no specific stock count, they could at least identify if an item is carried at your “closest/favorite store location”. Pricing is different online than in store, that’s nonsense and could be managed in many other ways. I say as an international organization’s retail buyer & pricing specialist for 3 gigantic categories - yes, I know the trials & tribulations and I absolutely have this expectation because it can be done!
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2 years ago, amattas
The Worst Part of Costco
This app is hands down the worst part of being a Costco member. I have membership at both Costco and Sam’s and also have an online membership to Boxed. Costco’s App is definitely the worst of all 3 of them. First off, I’m ecstatic that they finally let me have an electronic membership card, but they really missed the opportunity for this to be a great experience using Apple’s Wallet capabilities. I have to fumble around to find it in the Costco app every time I want to use it instead of it just being ready to go. Second, the Sam’s app has a scan and go feature. While Costco’s cashiers are phenomenal, there aren’t enough and the checkout lines are always INSANE at my Costco. Being able to scan my items on my mobile device and just show the receipt at the door is such a convenience for Sam’s that Costco just doesn’t offer. It sometimes saves me 5-10 minutes on my trip, and the times I’m going into the store for just a couple of items it gets me out significantly faster.
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4 years ago, Jler158
Useless search function
This is the first app review I have ever done but this app is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on this app and the app of the grocery store down the street to see which one has what I want and which has a better price. Since the Costco app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees.
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7 months ago, Olekfreema
Recent few updates to COstco app drives me crazy
I’ve been a Costco member since 2016 and I really enjoy the innovation it brings, prices, goods, customer service and many more. It has some difficulty with the Costco card, they started enforcing the card ownership as it seems Costco is losing a lot o money on that. So, since last month I am not able to use my app on the phone as it crashes their system and it takes at least 5 minutes to call for the manager to fix the error. Now it is even more - I am not able to use Costco app on my tablet to see the prices - it says something like “do you want to transfer Costco card ownership to this device?”. Are you kidding me? Costco - if you need a new Head of Product/Head of Engineering - just let me know I will be happy to discuss it. But I can’t stand with this…
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3 weeks ago, HeloNova
Functionality Suggestions
Improve, develop: scan items in the app in the store, and easy checkout at the register, and AVOID THE HORRIBLE LINES (Costco Billion Dollar Profits last year could afford it!), eliminate receipt control at the door, again, AVOID THE HORRIBLE LINES, have the app check you out by the door, and security tag everything, duh! Just 1-2 staff need for assistance with any technical issues, have small swing flaps for the check ins and outs by the entrance and exit, the app can do it all, evolve Costco, would you? Gosh, even $10 / month gyms already have all these functionality in their apps, why wouldn’t you, Costco? And PLEASE, organize inventory on the floor and offer in the app a floor map for customers locate the sales floor items! Inform whatever is on back order and missing on the floor, invest in inventory scanners! Do not make your busy customers waste their trip to the store when the item is on back order or no longer available!
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6 months ago, W00K33
Why is this app rated so highly?
It’s not a bad app, but there is nothing special about it. In fact, there are more cons than pros. Everything available in the app is accessible in a web browser, making the app somewhat useless other than being easy to access. Most of the graphics are blurry because they aren’t full resolution. Speaking of graphics, all icons are outdated and poorly designed (lines aren’t even the same width on the line icons). Overall, the look and feel of the app is like a poorly-designed website. But the real issue is the lack of support for iOS features. It doesn’t make sense to have an app if it functions like a website. For example: - The app doesn’t have an option to add a Costco membership card to Apple’s Wallet app, resulting in a slowdown whenever the card is needed. And because the card isn’t cached in their app, places with poor connections (or when Costco’s servers are down) make it impossible to load the card. - The app doesn’t support widgets. Adding this would greatly help for quickly displaying a card, app shortcuts, or other useful information. These are by far the biggest issues (outdated, poor design/graphics, no support for Wallet, and no widgets). But the overall issue is lazy development. Just adding a website—or similar navigation experience—doesn’t make a good app. Please consider making an app that’s actually useful. At the very least, add Wallet support.
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2 years ago, KSWitts5
Falling Behind
I’ve been a Costco fan for 20+ years, but I’m afraid to report they’re dangerously close to losing their edge. This app is so frustrating in so many ways! Clumsy navigation… You select a category, then a sub-category, only to have to start over if you just want to go back one level. If an item is offered in multiple colors/patterns, the picture does not reflect the color/pattern selected. I’m not sure if the app is just not responsive, or they actually don’t have a picture in the selected color to show. It does not matter if I’m signed in or not, and it also does the same thing on the mobile version via Safari. Also, why do I have to sign in EVERY SINGLE TIME I use the app!?!?! I would love a way to remain signed in. It also would be beyond wonderful it there was some way to see if your local store had the item you wanted to purchase. AND maybe even but online and pick it up. I’ve enjoyed this feature greatly at Sam’s Club, Target, and Walmart. Lastly, I would be extremely motivated to brave the crowds in person at Costco, if the app was capable of scanning the items I put in my cart at the store while shopping and then pay within the app. This would be both more efficient and convenient than having to handle each item multiple times in and out of the cart to the checkout table/scale then back into the cart at the self check-out line.
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3 weeks ago, ohffjdhsh
This is a Terrible App
Where do I begin. The app has limited categories (why a r I find frozen produce?) and fails to list a majority of the items being sold in-store. Second, Every time I click "account" the app automatically increase my screens brightness to the HIGHEST level, making it impossible for me ( whose sensitive to bright lights and always keep my phone at the lowest brightness) to go through that section. Please, look at Bj's app and copy it's style and format. It will make it easier and more enjoyable for consumers to use the Costco app. I haven't even stepped into Costco since purchasing the membership because the app's shortcomings means I'll have to spend an exhausting amount of time in-store trying to figure out what's in-stock and compositing prices. If the app doesn't get a serious upgrade, I can't see myself continuing my membership. So, please ( again ) reformat the app (copy your competitors, they do it better) and fix the bug with the account tab and brightness. Thank You
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2 months ago, britannica713
Same Day/Instacart
Need more options in the ratings for Instacart shoppers on the Same Day part of the app, including a comment section because there are no options for reporting when they add extra, unauthorized items to an order. It could be a mistake but I’ve had it happen more than once with different shoppers and it obviously increases the price you think you’re going to pay upon when placing your order. At first I thought it could be a scam to increase their tip, since I originally selected a percentage and then found I received the 4 extra items (on the final receipt) in my order today, so they weren’t buying for themselves. But the tip amount stayed what it was when my order was going to cost almost $20 less. Either way, I’d like the opportunity to specify why I gave someone a lower rating than I normally would and bring potentially widespread issues to the company’s attention. I don’t like possibly messing with people’s livelihoods without being able to address the reasoning so they can fix it in future. Anyway, if Instacart gives their shoppers the power to manually add items, they should give customers the opportunity to give feedback on that rather than just items in the original order.
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5 months ago, Dahu1854
Terrible UI and order tracking
nowhere on this application, does it tell you that it cannot track accurately a delivery of tires to a warehouse. When I called the online customer service, it was then that they informed me that this is not possible even though on the app there is no addendum or any indication of this. The delivery information is buried under the address book tab, which frankly I never thought to use. The email contact should always be in the account settings of the main user. When I called and spent 25 minutes on the phone trying to explain how difficult it was to understand not only the application but all the different Costco companies that do not communicate with each other. The representative did not sympathize did not understand and basically just wanted to get off the phone. It was a very unsatisfying interaction, and I am disappointed as a long time Costco customer.
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3 months ago, TheNewChef
It’s a clunky app for numerous reasons: too many pop ups when you open the app. When opening card the brightness on my phone gets stuck on bright. When trying to view pictures of items, going from one picture to the next doesn’t work very well and depending on the orientation it won’t let me close the pictures after clicking on it so I have to click “back” go into the item again; also zooming in on pictures never works. When trying in checkout, if you close the app and then go back in, it resets the information which is a pain if you’re trying to copy over credit card information or something. “View more” is annoying. Why not just display all the info? When changing delivery zip it resets the page which feels clunky, it shouldn’t need to do that. There is now a “mailbox” next to the search box so they can spam you with ads.
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2 years ago, ScubaPineapple
I love Costco but not the app
Love, love, love Costco. Just wish the app was like Sam’s. The Costco app is sorely lacking, and sadly doesn’t reflect inventory accurately, at all. I can click on an entire category link, and the app tells me there’s no inventory matching that category. So you’re telling me you don’t carry any baby items? I doubt that. I’ve used the app to make a couple purchases in the past year, and the process has gone smoothly. I’m grateful that that worked so well. It’s just searching for items and actually knowing if they’re in stock or not is really pointless. The app is horrible for searching. Either it can’t bring up inventory at all, or it’s wrong about how much is in stock. Case in point, it told me my local store had no Vitamix blenders in stock. So I paid for shipping to get one sent to me. Went to the store the next day, and there they were.
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4 years ago, ALP46
I love Costco, but I hate Costco lines. I tolerate Sam’s Club, hate their lines, but absolutely love the fact that I can Scan and Check-Out on their app. It makes the whole experience faster. With Costco being the biggest retailer on the planet, there is absolutely no reason that your customers should be checking out or shopping in the Stone Age. For those that say, Costco is not Sam’s and they keep the app as bare bones as humanly possible to keep jobs is beyond dumb. They will always need cashiers and any employees displaced as result of self check out can be reassigned. Forcing customers to interact with employees is also nonsense, not everyone needs this. Some people just want to get what they want and leave and are perfectly happy no employee interaction. Step your game up Costco. Your stores and products are great. The checkout experience is unnecessarily BRUTAL. Do what’s right for your customers and follow Sam’s Clubs lead in this area and bring the app Sam’s Club’s level because this app isn’t worth any space on my phone.
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4 years ago, Woogie1111
No features
So I can put my membership card on my phone. Who cares. I’m an executive member so my credit card is also my membership card. Costco doesn’t let me pay with my phone so app is useless. I am a Sams member too since one is by my house. I use Sams app to scan my items as I shop, put them directly into my large freezer/shopping bags, swipe pay now on app and show phone going out door. No waiting in check out line, no unloading items out of cart at checkout, I just load my shopping bags straight out of cart Into my car. Imagine all the time wasted at Costco waiting in line and unloading and reloading everything in cart at checkout. All this is eliminated at Sams. When I don’t have time to shop I do it all on line. Previous items I purchase are in a list, all prices are listed including discounts. I can shop and pay completely on app during any down time I have no matter where I am. Then I get notified when it’s ready and my hubby can go pick it up in their noncrowded pickup area.
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1 year ago, Nessay720
Only useful for online shipping
This app is very frustrating. You can’t see what’s available in the store, unless you use Instacart, which I don’t use, and is for food only. It’s the reason I probably shop more at Sam’s Club, because before I leave the house I can see if Sam’s has in their inventory what I’m looking for. The app has had this problem for years. You would think they would of updated it by now. If I really need to know if an item is inside Costco, I have to spend 15-30 minutes on the phone asking them to check. The problem with the app, is the reason I’ve dropped membership at Costco several times. I’m only a member now, because a family member is sharing their membership. In a lot of categories Costco has better quality store brand name products, but the frustration of planning my shopping list, and getting there just to find out they don’t have it in stock, just doesn’t make it worth it at times.
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3 years ago, Prettyinpink9999
online purchasing is so bad --it is ridiculous
i love costco but the online store is ridiculous! I couldn't add to my cart since update -- some sheets that I like finally came in, tried to add to my cart, it brings up a number pad, I click 1, then "add to cart" & it goes non functional. I tried to place this order via iphone, ipad and computer via their app & browser, and in the end, I could not purchase anything. Costco, your store is great but please hire some programmers that have worked in this century. I have tried to find these items while in the store last time I was grocery shopping, but they were not available & like most people, I use online purchasing to get what I want without driving store to store (since your app has no idea whats in stock in stores is like shopping in the dark ages). Costco - please fix your app & website - your programmers have created the most non functional horrible app & website in the WORLD!
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12 months ago, Yann copin
Pharmacy needs improvement
Love Costco, it’s products and app generally speaking and all these aspects deserve a solid 5 stars review. The reason I only gave a 4 starts review is in my opinion the pharmacy section needs quite a bit of improvement. 1) quite often I have to call and waist the pharmacist’s precious time for the simple reason that when refilling a prescription one cannot do an attachment or a memo and leave a note to the pharmacy. An examples: “making sure it’s a 90 day supply filled not 30.” “Another example would be please run it through good rx or Costco price as it’s cheaper than my insurance “ 2) it would be convenient in one’s account to be able to access and attach secondary insurance or coupons like good rx or other. A lot of time is wasted for the pharmacy to then have to rebook when we customers pick it up. And often it’s going to be when they are already busy. 3) sometime the app glitches and an prescription stays as being refilled. One has been stuck for me for 9 months now. One should be able to click on it and leave a message or archive it or cancel the request. Thanks for the time and the consideration on these possibilities of improvement.
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2 years ago, LDU22
Can't make a shopping list for my local warehouse in this app
I don't use the app to purchase items for shipping. Pretty much the only thing I can use this app for is to see my previous receipts, which is helpful. However, it would be a great help if I could use the app to make my shopping list before I go to my local warehouse. I use the HEB and Walmart apps to make my list prior to going to the store. I like making my list this way because the app will tell me if an item is out of stock. HEB will put your list in Aisle Order. I prefer my list to be organized by Aisle, less chance of forgetting an item. The Walmart app doesn't list items by Aisle, but it does keep a running total (with tax) of the items in your list. This is really helpful. PLEASE MAKE IT SO I CAN MAKE MY SHOPPING LIST FOR GROCERY ITEMS (like fresh meats, dairy, frozen food, etc) USING YOUR APP. I doubt very seriously that I'm the only one who would like to see this feature. Also, keeping a total, with tax if possible, would be icing on the cake. If I could use the app to make my grocery list to take to my local warehouse, I would gladly change my rating from 3 stars to 4. If the app would also keep a running total with tax of the items in my list I would be thrilled to give this app 5 stars.
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7 months ago, Healthcare MA
Needs improvement
I've used the app since it first appeared in the App Store so I will say it used to be very good but lately it seems to have a reoccurring bug. The main issue I have experienced is the Costco app will log me completely out as I am about to enter the store and present my digital card to the door greeter, which is very annoying it has happened many times. Just two weeks ago I was entering the store and it happened again but strangely I was logged in at my home and didn't log myself out but as I approached the store I found it had logged me out once again. Another issue is the layout it is less straightforward than before and is very cluttered with unnecessary ads to sales items a simple sales tab would suffice on the home page, less is more. Hopefully this will be fixed.
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6 months ago, Chels Sieben
Update 7.6.5
I’m not sure how this got signed off on for Same day delivery specifically. Already had a learning curve as it was hard to navigate, but is now near impossible. Placed a same day order as normal, had to log in even though I was already logged into my account (fine, it happens nbd). Searched items and unrelated products came up, but then was offered as replacements later on. However, when picking the replacement, after 4 loading screens it will approve it and then never update. You then need to start over for each product for this. It also will change your delivery time. Picked 5-7pm (double checked it was correct before submitting order) and when I go back into the app after the order was placed and my delivery will now be coming between 11am - 1pm. Not sure how the rest of the app functions, but giving up and when I get home I’ll log onto a computer and place the order (much easier).
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2 years ago, Erinz10
Has you going in circles - fix the app or stop relying on Costco!
Recently signed up for a Costco membership in person. I wasn’t sure about a few things but they set up my account a certain way saying if I changed my mind or had to change the info that I could easily do that on the app and wouldn’t have to come back. Well I did have to change some of it, and when I tried to on the app it just told me to go see an representative in person to make any changes. I was only trying to change my membership level and my account’s address - 2 pretty straightforward actions. So I went back to my Costco and they told me I could of done it on the app, I explained what happened. They were able to change my membership level there but somehow said they couldn’t update my address because ‘I had to do it myself,’ aka on the app or online, even though they were able to put my address in for me when I signed up.
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3 years ago, angella Guong
Service bad
I been with membership along time. I came to store buying milk for my daughter. They sold in store, so I came home go online to buy 3boxs milk. And then delivered to me 2boxs milk and other item . I was nice to bring other return in store but reception said No return, No money back and she gave me phone number customer service to resolve this. At the first calling , I talked about this bla bla.. they said updates my item will be return milk back. I waited over a week (not see delivered). At the second time, the calling same and they said delivered will be come in this week. I waited over a week ( not see delivered). At the third calling, I talked again abt this. They said maybe I return item so store return money back already! OMG WHat?? What’s going on.... it look like my fault. I still your email sent to me 3milk boxs not other item. That’s your fault not me! When I bought your products, you delivered faster in 3days. Now it’s your mistake to take long delivered 3weeks already. I still waiting
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