Name: DHgate-Online Wholesale Stores
Rating: 4.5259 (455730 reviews)

User Reviews for DHgate-Online Wholesale Stores

4.53 out of 5

455.7K Ratings

3 years ago, JaxJenAndy

DEALS! STEALS AND EVERYTHING BUT THE KITCHEN SINK

I have been a customer on this app for probably 3 years. I had no issues at first and then covid happened and I moved unexpectedly and somehow I never got 4 items. Defiantly no ones fault just crazy times. I recently started making purchases again and over all I’m happy just about every time. Granted I do my research. Once I find something I like or if I came looking for something specific I will look for seller with the most sales and positive feedback. I will not purchase for a seller with less than 500 sales but prefer over 1000. It’s hard I would really love to support new shops but there’s so many on this app and generally anyone who has issues it’s with a new seller. Someone’s you’ll 1 or 2 reviews for a new seller and their mind blowing amazing. DO NOT BE FOOLED! It’s not that hard to have your loved one your even yourself purchase something and leave a review. Anyways! I’ve good luck and once I find a seller I like I make I follow them and send referrals. The one thing negative I will say is when I have had issues something the communication between my self and the seller is Difficult because the language barrier and also because how things are Done in the US as far as shipping compared to overseas is a lot different. But nothing ever Going to be perfect when you operate on such a large scale like DHgate.

4 years ago, (cj72)

DHgate is NOT for idiots

DHgate is a fantastic E-commerce Store..... and if you try to navigate it like a western society store you will not fair well. I have been using DHgate for a few years and have had a couple snags..... 2 items sent to different states (resolved)but that was in the beginning when I was a bit Naive and still green behind the ears. Here I will brake down the ins AND outs of how to come out ahead and be a winner. Rule # 1. Know the product you want to buy and do your research on it. Rule #2. (Most important) look at multiple stores selling the item you wish to purchase and “ONLY BUY FROM SELLERS THAT HAVE MULTIPLE REVIEWS WITH PICTURES along with multiple sales ” Repeat “ONLY BUY FROM SELLERS THAT HAVE MULTIPLE REVIEWS WITH PICTURES along with multiple sales” very very important. And that just about wraps it up. It’s that easy peasey lemon squeezy. 99% of anything is an UA Repro so don’t think you are going to get real pair of lou V’s ok. Ask sellers to send you actual photos of the product before you buy as well. The cheaper the repro the cheaper the materials the more expensive the repro the better the materials. Have fun and be smart. Know the game play the game.... don’t let the game play you. Follow these rules and guidelines and you should be just fine.... don’t believe the hate. Educate😉🤙🏼

1 year ago, AJS610

I was impressed at first…..

I really want to give this app a good review. I have ordered several products from them and even if they have taken longer than that app that starts with W I’m trying not to judge everyone because a couple of sellers have been extremely slow. But I have been having trouble getting my orders lately and I don’t like that at all. I’d give them higher reviews but I’ve had trouble getting sellers to communicate with about orders though I’ve had items break and I have worked with awesome sellers who took care of me absolutely above and beyond. So I’m neutral. I’m waiting for an order I placed over 2 months ago now that got returned to them by US Customs and they resent it and now it’s sitting in a sorting center in Dongguan City and the seller hasn’t replied to anything. So trying to get a dispute opened. Fingers crossed for this. Ultimately sho at your own risk. Prices on glass are pretty reasonable if you take the time to find the best deals. I have ordered a couple other things but they were one of a kind and reasonable prices. Otherwise everything but glass smoking accessories seem to be what they should be focusing on. And vaping products and accessories too. I’m going to give them a chance again when I order some vaping products. Shop at your own risk here is my ultimate advice. You might pay too much, never get it delivered, they might not ship it for weeks. It’s a crap shoot for real but when it works out it’s definitely worth it.

2 years ago, m wmd

Scam, misleading prices, seller will call and threaten you

The seller has had a reputation of contacting people off-line regarding items that are fake and not the original wanting you to buy through WhatsApp. Also, purchased many items spending a lot of money with them and because The seller said it was the wrong price because I got a good deal and I paid what he thought not enough for the items he threatened me many times to return the items and that I should cancel my order which I had already paid for and was waiting for the items to be shipped. Nevertheless, he contacted my credit card and somehow canceled my order saying that it was no longer available or gave them some excuse that they were not doing business, DH canceled the delivery and was horrible to deal with. Dh sells to who they want and if they believe that you are buying too many other items at a good price they will cancel your order even if you’ve paid. Also, please do not buy thinking that you’re buying authenticated luxury items of course you know that they’re fake and they’re not supposed to be selling fake items however if they can’t sell it on DHgate they will contact you through WhatsApp and ask you to buy through the third-party seller which is illegal. Beware of this company I really didn’t want to give them one star but I had to give them something I will never buy from them. The customer is not always right even if you paid they select who they want to sell to. Beware!!

1 year ago, ambeleve

Paid for expedited, never received the item.

I don’t think I’ve ever been so disappointed with the company. I ordered a Wallet back in November 2022. I even paid for expedited shipping. I was supposed to receive the item during Christmas but never did. It wasn’t until the second week of January, I emailed them and asked them where my item was. They said it had landed at my apartment. I then went through every mailbox and every team lead to see if they received it they said no. The seller tells me to go to the post office. I go to the post office, show them my tracking number, and they said that tracking number does not exist. I’ve then sent them another confirmation number, and they said that item was never scanned in, but it does exist in the system, but we do not have a location of it. I was then told by my seller that I have to travel to Louisiana or to California to pick up the item. I asked if there would be a fee for replacement and they said it would be a fee of $20. I already spent $45 not only on the item but the expedited shipping as well. After going back-and-forth with the seller for about two months I finally gave up and asked for my refund. They can only give me a refund of $20 instead of the original 45 like I had paid back in November. Do not order from this company unless you are willing to wait months and months for an item, and if you don’t get it, they will only refund you for half of what you paid for.

4 weeks ago, bobaloki

Know what you’re doing.

I will admit that the gate is a nice place for finding cheap replicas but DO NOT ORDER if you don’t think you have a good eye, even if it seems trustworthy think about if it’s to good to be true and read the reviews throughly some people not their reviews but look for slang and timely grammar, I’ve ordered replica “earbuds” (iykyk) 3 times and just got my fourth time today (there were no issues I’m just very prone to losing things) all of them have been good but it’s only been that way because I know my way around the app if you are ordering buds/ watches PLEASE be aware your not finding any for less than $15 or at least ones that are good quality. If you want something more modern but not that expensive get the gen 3 “earbuds” for 🍎. Most “buds” will come in decoy boxes to pass customs but the ones in the 20-35 range are the cheapest and best. But I can not stress enough, if you are unsure about an order do not order it. If the reviews are all from the same day, do not order it. If the products price range is high, do not order it (unless you are very sure) No return policy? Do not order it. Not enough or way to many bad reviews? Do not order it.

3 weeks ago, Vlone gang

My dhgate review

Dhgate is a great shopping app with lots of stuff to offfer all though I would advise anyone who wants to shop on here or who is new to the app do your research on the items the seller and the sellers page also communicate with your sellers honestly most of them have WhatsApp and they also have different platforms that they sell stuff on so one thing is you can always get better quality than what’s being shown dhgate is a great shopping app with lots to offer again as I said just do your research it will give you insight to everything I love this app I buy shoes clothes hats and wallets etc off here the sellers produce good quality I have been ripped off before but I believe dhgate has cleaned there app and experience around a bit since my bad experiences every time I reported someone and there store dhgate doesn’t always give the best refund via shipping to us or shipping back to china can be a hassle but I enjoy the fact that when something isn’t right they get to the bottom of it also I notice even though I’m size 13 USA men’s in shoes if you can fit a size 10-11 you literally can find every shoe that’s ever come out on here and in bomb bomb quality I am always amazed at what I’ve seen and purchased for others

2 years ago, fed up with dishonesty 😡

SNEAKERMALLS BAD FOR DHGATE!

I purchased 2 pair boots in November from this company. I have been trying to correspond with this company ever since I made the purchase. They do not respond back to the customers. I have asked for my tracking information and no physical response. They have a generated message that pops up when you first reach the chat section. (THIS SHOULD NOT BE ALLOWED) If I could upload pictures of me talking to them and they physically ignoring me , I would. I received only ONE PAIR of my boots so once again, I contacted the seller and asked for my other pair and no response. I immediately contacted customer service and put in a dispute. I was notified that DHGATE denied my request. WHO SUPPOSED TO PROTECT ME IF THE SELLER IS NOT HONEST WITH THE CUSTOMERS????? I asked for a mediation and the first thing customer service tell you to do is negotiate with the seller😡 How???? When they are ignoring you. Customer service should reprimanded these sellers that give bad business to customers along with protecting the customers from this type of business. Why don’t you ask to see the dialogue between the customer and the seller? It would save the customer a lot of stress when purchasing and you would be aware of the type of business they are giving. I have taken pictures of all correspondence between me, the seller and customer service denying helping me with this matter.I NEED HELP RECEIVING MY REFUND FOR MY OTHER PAIR OF BOOTS I DID NOT RECEIVE !!!!!

3 months ago, parispeachy

BEST APP EVER

Seriously, you have to look at the reviews of the sellers and the vendors on this web site. You CAN DEFINITELY get amazing deals. Some of the sellers have higher quality products and that’s why they’re charging more and then some of them are selling trash . there are also vendors that are selling the exact same product for three times the price but it’s the exact same item so you have to really look at pictures and reviews. This is how I made it so far getting the best for my money, the best products, genuine items. People don’t realize that these are not knock off . The sellers actually have factories that they distribute through and they have the item custom-made so really look at the star/ point /review system that has basically been put in order to help other people purchase. I’m not gonna lie. You may make a purchase and it may not be the best thing your first time but do not give up give DHgate a few tries. I promise you once you do your homework and you really investigate on who to buy from you will see that you’re winning. I copped me a genuine leather Chanel for under $200. The bag sells for almost $1000 ins Bergdorf Goodman.

2 years ago, vggjfgh

You need to know what you’re doing

DH gate is an amazing platform but you need to know how to purchase items and ask the right questions, ask for pictures. I have a few very high-end vendors that I use they send me pictures all the time the inside and the outside every bag that I received has been a mirror quality. If you’re ordering from DHgate and you’re not asking for pictures in advance then it’s your own fault for getting crap. And the bottom line is you pay for what you get if you’re paying $40 for a bag or under $100 it’s probably a piece of crap . so do your homework, ask questions, ask for pictures. And if you do get an item that isn’t what you ordered or you don’t like it you have the right to return it you need to know how to do that as well if you don’t then that’s your own fault. If you message a vendor and ask for pictures of an item and he’s not responding then don’t use that vendor look at their reviews look at their store information and see what kind of reviews they have are they a high-end vendor because DHgate will label them as a high-end vendor or a recommended vendor

5 months ago, "Tee2U"

READ REVIEWS & ESTABLISH COMMUNICATION with the SELLER for a GREAT SHOPPING EXPERIENCE

I really enjoy shopping on DHGATE, I have got some quality items so far, the key is to read reviews, especially the ones with photos. It’s also good to establish communication with the seller concerning the products & shipping and delivery status. The only issue I have is sometimes the shipping fee for some items is expensive I noticed this change since the pandemic. But you will also find some items with free shipping. There’s also coupons available to use. But in my opinion some of the coupons aren’t really a deal, you better off just paying the full price. But overall DHGATE is the go to app for me the daily points for check ins, the points for games, points for viewing various pages, even points for reviewing your items upon delivery. There’s so many ways to gain points to lower prices. I have been a DHGATE customer for quite a while and I have been satisfied with majority of my purchases, but in the beginning I have had some not so quality products but over time I learn to do more reading reviews and establish communication with the seller so that I will have an great shopping experience. But I’m glad to say that I enjoy the DHGATE app.

7 months ago, Blonde Georgia Peach

DH gates has ripped me off for a little over $340

I ordered a pair of dupe golden goose last Christmas 2022 for $125 and I never received them in the last year I have asked 4 or 5 different times how to get a refund from the vendor I purchased them from and they told me to click some button for refund and that button does not even exist anywhere on there website. I tried again this Christmas 2023 given them one more shot so I I ordered two Dupe overnight bags (and they were not cheap) and honestly LOL they sent me 1 ugly wristlet cheapest wristlet I’ve ever seen in my life but on the label it plainly says “delivered was 2 stuff sacks” and total weight of package says 10 pounds but it only weighs about a half of a pound. I’ll post pictures. I was really hoping for the best for this company to do me right on the second go around but they just proved to me that they are scam artists, liars, thieves, and they will take your money in a heartbeat. I would suggest buying your items from a five star business that has never done me wrong at all and has great quality items for the most part and I have purchased from them over 300 times or more and that is AliExpress!! just don’t understand why Dh gates can’t just do honest business and do business correctly….wouldn’t you make more money in the long run? DH GATES….THEY ARE THIEVES, LIARS, SCAM ARTISTS, THAT WILL STEEL YOUR MONEY AND NOT SEND YOU THE CORRECT ITEM YOU PAID FOR.

3 years ago, Jjwatt567

Not trustworthy

I had been a good customer and very considerate with so many sellers who had sent me poor quality and false advertised products. I just wanted to help them not to lose their business. But finally I got fed up when I bought a dress for $62 and was not the same as the picture and is too small for me as opposed to their advertisement as one size. This should be at least bigger if one size not small size. They should at least say it’s small size. The design is different from their picture. Totally nightmare. I’m not after a discount or give it to me for free but a matter of principle. On top of that, when I filed a refund/return they sent me an email saying they finalized it and released the payment to the seller. But they did not send an email instructions the format or guidelines for returns. I almost followed up via emails this matter to all the depts concerned who could assist and no one replied. I sent numerous emails and I was helpless. It was a nightmare and I wanted to use this platform to warn the whole world how bad DHgate is. They don’t help or assist if you need help and they have sellers who are scammers and DHgate don’t care. They only care for the money that they will earn. This company should not be trusted. It’s buy at your own risk. I wish there is an agency who should audit their wrongdoings. Thank you for letting me air my grievance as this completely bothered me for months.

4 years ago, Niceshots

Web site changed for worse

I’ve been loving this dhgate , I’ve been shopping now for 3 years. up until last month it’s been a nightmare . I try to shop for items on my favorite stores . Dh gate won’t allow me to access the full merchandise on that store. When I shop at that store , for certain items I go to category click on pants and it shows how many pants the store has. Before I would be able to see all 547 items of pants. Now with this new system , I go to The stores category and click on pants it says 547 items in category but I can only scroll down to 20 pictures to shop for . then at the bottom of the page it displays NO MORE !! Meaning I can’t shop for the rest of the items the store has . It’s like looking at the clothes in the store window when your shopping at the mall . but you can only see what the window display is, no walking inside to see more clothes. Same situation It’s frustrating for me and the seller. the seller has no items to display because DHGate won’t allow them to show all 547 pants items only20 . It only displays 20 of eachCategory. I’m trying to stay here but I might have to start shopping at Yupoo . I’ll wait for a response from dhgate but I’m thinking it’s not going to be resolved . I wish I can send a short video of what I’m experiencing . I hope I’ve explained it right to you guys . I hope you guys don’t exprience what I’ve been going through .

4 years ago, meidamota

Frustrated !!

I am a very new buyer in DHgate, i made my only first order over November 6th i received 3 of the 4 items that i bought, the first one was just junk plastic not replic at all bad print bad quality, i don’t think i am gonna use it at all and i just think about to return it, second one was really good purchase that is the only reason for my 3 stars good quality looks like the original i’ve being receiving very good compliments i am happy with this purse i got my review and pictures over the page, but the third one was just broke the first day that i used and i was in the middle of my trip not even close to the hotel to change it, was really embarrassed, so the number 4 i couldn’t say anything because i just didn’t receive it yet and is almost a month and a half since i made the purchase now i just realize costumer doesn’t exist anymore it’s just closed i am not receiving any response from this seller and i decided send a message to dhgate to ask directly and they said my item is schedule for “February” 3 months after my purchase for me this is very long time for a delivery even from china i have no clue if i am gonna receive it or not but if is not, definitely this is gonna be my first and last purchase over DH gate app i am not waste my money or my time anymore !!

3 years ago, Cargo Mgr

DHgate

Been ordering from them since October 2020. Was very surprised at the quality of items I had ordered. Aside from shipping taking extremely long, varies by shipper , could be 3 weeks or longer before you rcv your items. I have been very happy with the goods I have purchased. However, do your research before you buy! Make sure the seller your buying from has made multiple sales, ask for actual pictures of what you wish to order, most of photos on app are stock photos from internet. Legit sellers will send you actual photos of items. Don’t waste your money on quicker shipping, still takes just as long. You may notice that many sellers have same items for different price s, I’ve learned the hard way you get what you pay for, so if it’s real cheap and other sellers are all selling for more money, it’s likely the quality is terrible. Read reviews carefully, it’s pretty easy to tell a fake from real one as the grammar is not correct. I always place my reviews stating they are real. And make sure reviews have photos before you decide to purchase. There is no fast shipping from China! Expect at least 3 weeks to month to receive! That is considered fast.

4 years ago, Rman2385

If you plan on receiving what you order don’t use this.

3 orders thru them over the course of 2 months. Not one of them did I receive what was ordered. Ordered one item was told was already shipped and then 3 weeks later they then sent me a message for me to pick something else which I did not like. Then when I said I wanted a refund they they said never mind they found my product. 5 weeks later it was received but to a address that was in PA but I live in ID. When I questioned they said sorry they will reship it. 2 weeks later nothing. I messaged again they said sorry they will send out the next week. Still nothing. Refused to do a refund saying I just need to wait as shipping is slow. Still nothing... 2nd item ordered was watch that said hands all moved. (There were many of the watches that said the hands did not move and those were 75% cheeper then the one I ordered). Received it no they don’t move and watch looses about 15 minutes a day and casing fell apart on the first day. Requested a refund they denied it and said they will ship a new one. Same problems with it. Still no refund... 3rd item, sunglasses stating they are polarized, nope when I messaged them they said they will fix if I do another order with them and would not refund the original. Like ordering shrimp from a guys car trunk in AZ might look great on surface but you won’t get what you think your ordering...

5 years ago, gabeeee2019

READ THIS!!!!!

I have been using dhgate for about 3 months now. So far I have received 12/13 things that I have ordered and the one order I did not receive dhgate was able to successfully give me a full refund of my money. Currently I have 12 additional items shipping and on their way to my house and I’m positive they will all arrive. I know it’s difficult to find the right buyer and many people don’t like this app because they don’t get the items they bought but all you do is look at the reviews for the product you want to buy. There is even a filter in the top right corner of the app when you search things that allows you to find items that have more purchases and better reviews. Use these filters and Look at the reviews people leave and look at the pictures as well so you know it’s legit. By doing this you are giving yourself the best chance to get the best products. The only downside is the wait time but for the great quality of the products you receive and for the price you pay it’s totally worth it. I would recommend this app to anyone.

4 years ago, Jack a Mack

This one seller

So overall I love DHgate. I’ve been using them for a few years now. So here’s the issue. I purchase a pair of sneakers for my husband in March and they were sent to an address in California and I live in New Jersey. So I send a message to the seller open a dispute and they agree to send another pair. Now it took them almost to weeks to resend it and this was in April. So now here comes June I’m waiting on the second pair. I check the tracking and now this pair has been sent to an address in Texas. No now at this point this possible cannot be the fault of the post office. I have sent a couple of messages to the seller advising my order has been sent to the wrong address again with a screenshot of the tracking on where the package was sent too. They send me a message back saying that the problem has been verified. And I’m trying to tell them that this is the second order that I have sent and now they won’t respond. This is not acceptable. If you keep sending peoples order to the wrong place for the second time you should immediately send a refund not ignore your customer. I can’t dispute it again because if I close the first one then the seller will get my money. And I can’t find a way to contact DHgate directly. Oh by the way to use seller “leeace8889” they don’t communicate with their customers. After all this time of using DHgate I have never had an issue until now.

4 years ago, Good718

Hit or Miss! Watch out for the swing!

I dove quickly in to this app with out really looking into the water. Just purchased with out looking for reviews, photos and ratings. But I did message the seller asking for photos. They showed me good photos, I saw them and purchased! It came in the mail a few weeks later, my wife was extremely happy and so was I. But I have learned some hard lessons about not receiving photos from sellers and just ordering items where the prices just seemed to good. Here is the HIT, message the seller before you purchase. Ask them if they can provide photos before shipping out the item or items. Make sure you like what you see and if the photos aren’t enough ask for more and if the don’t answer cancel your order. The MISS. If the price is to good to be true... it probably is. Stay away from social savings! It’s a scam! You think they are selling by the bulk but it will never reach you! Stay away! Last but not least the SWING! Look for reputable sellers with reviews, pictured reviews and can respond back when you have messaged them. Ask for photos ask all questions before purchasing! After purchasing if you don’t get a photo! CANCEL! Freeze that payment! Because it will be 10X more difficult to get your total amount back if any! Don’t believe the 4 1/2 star rating on this app! It’s a lie!

6 years ago, b-easy123

DONT USE DHGATE!!!

Okay so after using DHgate for a while I made numerous orders even when I was waiting my previous one. My mistake just couldn’t believe the prices on stuff, yes it’s to good to be true. I ended up waiting super patiently over a month as they said it would take 8-30 days delivery time. Started getting little things here and there never up to par. A xxl and xxxl turns out to be like a medium and a small in Chinese sizes, which I did look for as some put that in the description. Quality and size completely wrong, not to mention half of my stuff never showed up. Used the tracking numbers and some were not even valid tracking numbers and upon calling my post office they found some packages were deliver to Miami or Texas of wherever else except my house. After contacting dhgate customer service they were very hard to work with didn’t speak very good English and didn’t sound like they even knew what they were talking about. After talking in circles with her for quite sometime she said she would send me an email with instructions. Guess what email I never recieved. Reaching out to all sellers to tell them what happened guess who got no response from any of them, yup me. So after losing products all over and payments being released to seller even though I never said I received anything. Will not be using dhgate again and don’t be fooled by the 5 star reviews. They are fake.

2 years ago, RAUHDYSS

Horrible first purchase

The seller sent me a damaged decorative Rolex gift box set. It had ZERO packing material so it was completely mangled and smashed when it arrived. Then the wrist watch I bought worked for about ten hours and completely STOPPED. In my attempts to wind the watch with the crown it sounded like it was filled with beach sand. So it was junk from day one. I filed a dispute with a 55 second video link to Dropbox as the DHgate agent asked for. I had ten or more pictures of all of the other damage. DHgate refunded me…supposedly…$10 but I never saw that. They told me they couldn’t open my video link. DHgate written policy states if they needed more evidence they would ask the buyer to provide it. NOPE, they just closed the dispute. 20 emails to the dispute agent with no reply. Emailed my situation in great detail to the listed contact information for the head of the dispute department at least 10 times and still haven’t received a reply. The link to Dropbox works great from every device I own. It works for friends that I’ve instant messaged it to. It works for another friend on their email account and a burner account of my own. Rock bottom price for replacement of the gift box is $30 on DHgate. Broken watch? Buy another one and play roulette that it might work? Nah. This is my last purchase on this platform. It shouldn’t take long for this business to fail.

2 months ago, K. Drews

Rude, disrespectful and obnoxious

I had previously place and order with another company for merchandise for my salon and it never came! I then found this company that had the same product! I placed an order and it was stated to allow 3 weeks for delivery and a shipping confirmation will be sent when it’s ready. In the meantime the first company after they received my complaint and poor review sent me the product (5 weeks later without any type of notification after I stopped payment). I reached out to this company (the seller) to ask could my order be canceled because I had not gotten a shipping confirmation notification as of yet. I explained to them all that took place with the previous company (which by the way wasn’t their issue, it was mine). Instead of the company (seller) stating that the product was indeed already shipped and could not be canceled at the time, their response was rude, disrespectful and obnoxious! I’m a business owner of 28 years and would not keep customers if I was this way! Had their response been different, given the circumstance, no problem at all. Customer service with these new companies are in the trash! It is absolutely ridiculous! Will never patronize them again not because of the products but how they handle their customers when issues and unforeseen circumstances arise!

2 years ago, MisterHansen

Learn Labels and Logos

Those who remember iOffer and how effortless it was to search designer brands, also realize that’s EXACTLY what crushed their website and lost sellers millions in designer repos. It seems most get frustrated attempting to locate designer items via DHGATE by searching the actual brand names outright, which will typically get you nowhere. Study the designer logo and trending styles (forget the traditional FF for example and spot LL instead) sellers cannot blatantly advertise these popular brand names or images as is, so expect a blur in the logo or misspelling like ASCHEL as opposed to CHANEL. Once you get the hang of it and start saving favorites, DHGate will track your clicks and start to display items similar to your favorites. Keywords like “LUXURY, HIGH END or NEW 2022” might lead in the desired direction also. Also be sure to check seller stats, reviews with photos of satisfied buyer items and ask the seller to send a photo prior to purchase. Nine times out of ten, you’ll get a WhatsApp text post purchase, offering direct links to the Kingdom of Knockoffs!! Take your time and shop as if you’re playing a game of hide and seek for shoppers with great taste, yet ball on a budget. Happy shopping y’all!! 😎✌🏻💯

5 years ago, RSF415

Worst company to purchase from

They advertise coupons that are nearly impossible to use. They have no way of calling to contact anyone for help - they only communicate through chat, which by the way is a robot chat. You have to wait in the queue to talk to a real person - which will take a very long time. And once you finally chat with a real person you might as well chatted with the robot because they are completely useless. I purchased an order which was a significant amount and was never given the option to use the new buyer coupon pack which my order would have qualified for. When I finally chatted with a real person I was instructed to cancel the order and then I would have to reorder and have them apply the coupon. After further digging they then told me that even if I requested to cancel the order it Woolf have to be approved first - and only if the cancel was approved would I be able to reorder and apply the coupon. They offered no assistance in canceling order, would not contact the seller on my behalf to initiate the process. Ironically after I raised a fuss with the chat agent my item was shipped within hours making it impossible to cancel order and use the 88 dollar new user coupon. Proceed with caution on this app. They have ridiculous processes in place that leave you with no options. Not to mention they are very rude.

3 weeks ago, Katerinak09

Needs improvements

Some of the goods sold on the app are great - some not so much - but that is normal, you will always have hit or miss products. The issue I have with this app is with the blatant lack of communication to buyers. Sellers mark items as shipped however they don’t ship the items until weeks later. The tracking information is rarely correct. If the item has a defect or not what you expected you are basically just out of luck - no customer service really, and it’s very very difficult to dispute and get your money back. Everything takes so long - shipping, communication, disputes, etc. Contacting sellers results in very generic messages back - “dont worry everything is fine, you will get your item, there are no issues”, etc. I wish they would take a look at AliExpress which really tracks the items and actually refunds you if there are late shipments or issues with the order. Ordering from DHGate is really a blind toss in the dark, you might get a great product in two months or you might get something terrible/mediorcre. Or you might get your item in 3 weeks if you are very lucky. I have ordered over 20 items at this point and even sellers I have had good luck with in the past can fumble my next order, or they delete the listing and then you can never find those items again.

5 years ago, Hi-Life1970

Unreliable/fake advertised as 100 Authentic

Plenty of unreliable stores and fake products on this site, be careful with your purchases, because DHgate is not on your side when a purchase goes wrong.( as a buyer) One of my purchases of over 8k, was received with all counterfeit electronic accessories, I sent DHgate the images of the products Scan, after checking them with the original factory on line. The best offer DHgate sent me was to keep the fake product and refund me $3500. We informed DHgate that was not accepted, our company would not sale fake electronic accessories, because their unstable and can blow in customers hands, pockets or faces. Their response to our company was to send the products back to China, which we pay for shipping that will cost over 2k. And they can not assure us the full refund still. They mentioned most products will be damaged in that process and the seller can deny our company any type of refund than, lol. So they suggested that we keep the fake and get the $3500 refund, as better option. Even though the products purchased was advertised by seller to be %100 Authentic. So I decided to take it with my US Chase bank. Did a charge back but DHgate provided the bank the fake products shipping slips out of China. So we lost the fight and the money. Products received was trashed. Figured to share my experience here, and hope yours will be better some how.

4 months ago, Completely scammed!

DO NOT BUY ANYTHING!!!!

If I could of left zero stars I would have!!! On three different occasions and with three different Sellers I tried to purchase a pair of boots and all three times I paid about $100 to have them sent by express shipping with DHL. First Seller didn’t ship my boots and it was going on over 30 days so I had to open a dispute to get my money back. The second Seller wouldn’t ship out my boots then lied and said they did and found out they sent the boots my regular mail and pocketed the money that was paid for express shipping and never received the boots either so again had to open a dispute to get my money back. Then I tried a third and final time. ( so stupid) I contacted a Seller before I even made the purchase and asked them questions to make sure I would receive the same pair of boots…… ONCE AGAIN!!!! Paid for DHL EXPRESS SHIPPING the seller guaranteed they would ship them. NOPE!!! The Seller as all the rest told me they were on holiday and had jet lag and behind and then gave me a bogus tracking number and now I’m left again to open another dispute to get my money back. This App is a scam!!!!!! I reported DHgate to the Federal Trade Commission, to the BBB and all three credit unions. You will be scammed and I also filed a complaint with Apple about them. So people please don’t waste your time and money!!!!!!!!!!!!!

3 years ago, TimothyJHayes

Unsafe Business

DH Gate is a very risky company to do business with in general. 50% of the items I have purchased have been terrible in quality and not useable. The most expensive item I purchased was $300. It was a guitar that literally had parts screwed on crooked and was unplayable. The return process is very complicated and takes months. They offer you a partial refund to keep the item and not return it. They also force you to pay return shipping to only be given store credit for if they reimburse you. Return shipping for this guitar was $150 and there was no guarantee it could be tracked or would make it there. They made sure to explain errors with my customs forms or any loss during return shipping would be my responsibility and that no refund would be issued for such a loss. Then they told me it would be a terrible mistake to not accept the partial refund as many items are not making it back to China currently. So, if you buy something they will not stand behind the product and you cannot realistically return it. Keep that in mind and stay safe. This review was written after full exhaustion of DHGate’s customer service system. The company is a total sham. Their response to this review speaks volumes to how you will be treated. It’s as if they didn’t even read my words and sent a generic reply.

6 months ago, kmcjunkins

POOR CUSTOMER SERVICE

I bought some shoes month ago now that arrived with the color pink on the trimming of the shoe. I told the seller that I was unsatisfied with the color pink at the bottom of my shoes, which the picture of the shoes doesn’t really show that. The shoes look all white on the picture, so the picture of the shoes is a little misleading. However I reached to the seller telling the seller my concerned. I even uploaded photos to the #seller gmv666 and instead of trying to please the customer, he told me it wasn’t pink, but did not say what color it was. Well I can tell you it wasn’t white! And it was pink. The #seller gmv666 continued to go back & forward with me, but kept ignoring the fact I asked for a refund, because the shoes were not as advertised on the picture. Finally he told me he’ll give me my refund, but I must send them back first, so he’ll have the shoes & my money; Then questioned me if I was sure about sending them back because it would be very expensive. Well it shouldn’t be. Because if I’m sending them back there should be a label that DH GATE can send for free shipping. I then reached out the DH GATE for more help, but it appears they are putting it in the sellers hands to resolve. This is not good business people. Think twice before you buy anything from DH GATE. WARNING ⚠️

5 years ago, dodjcnjx

Overall good experience

I mostly purchase glasses so I can’t speak to purchasing much else. My advice however is that anyone using this site should be aware of major size difference which is standard for purchasing from Asian countries. DHgate gets a bad rap for unscrupulous sellers screwing international buyers out of money but it isn’t DHgate, it’s the seller. When you buy international, there is always more risk involved. My average purchase is $30-$40 and was willing to lose that a couple times over to find good sellers. After about 18-20 purchases mostly from different sellers, I’ve o Ky been disappointed with the product once ($8 no big deal) and one item was lost in the mail, which the seller didn’t care about. I didn’t get a refund. The only complaint I have toward DHgate which is the reason for the 4 stars is that support said they would check into purchase that was cancelled but not refunded for me and I never heard back. Fortunately the seller and I worked it out. Most of the sellers have been willing to work with me and do want to conduct fair business. I save hundreds of dollars buy shopping through DHgate for glasses. Just be realistic.

6 months ago, Jasonjjtt

Unreliable deceptive fraudulent dishonest

I would not recommend DHgate to anyone and would recommend they not do business based on my experience I purchased an electric mountain bike on Black Friday for 282$ then was told my order was lost after over a month of trying to track my order then was told they could resend my bike sure I agreed then was told sorry “my friend “ the color you ordered is not in stock can you accept another color sure I say any one is fine and sent them three options I would be happy with just to find out at the same time the company was telling me they were resending I was getting a message from DHgate the seller offered to refund 0.01$! Then I told them absolutely unacceptable just to be lied to again and then told my money was refunded the reason being because I agreed to this which I DID NOT! And that if I wanted the bike I could reorder it for nearly 800$! Lied to wasted hours of time kept my money tied up for nearly two months ignored misslead and empty handed couldn’t be more disappointed both in the original seller manachi I believe it was or in DHgate for dealing with such fraudulent sellers or conspiring with them to reach an agreement I Never agreed to and wasting my time money and making a mockery of any resemblance of fair honest or respectable business practices.

9 months ago, braylovebeach

Horrible sellers! Since 2023

I been a wholesaler for years with dh gate, I did the affiliate program, literally all my money got stolen from me all my earnings and it was over 97,000 worth! All together. Since 2023 it’s been horrible with the sellers!! I got called names with 2 sellers, tried to complete my $700 order and it came back fraud !! 8 times!! So it wasn’t taking any of my 10 cards and then I try my bank card and black credit card and still came back fraudulent! I wish I could show you all how awful these sellers can be; Leave me on read, ignore me for days when I spent over 3 thousand in 4 weeks the other seller both I been working with for years and then on WhatsApp they kept calling me names and refusing to sell to me and it’s been so bad. I used to get free gifts from my one seller now he’s gone, the 2 other sellers i been with for years now their horrible .. and to call me names off the record on WhatsApp ? A loyal customer. I will be getting my lawyer involved! So , don’t bother with this.. site go buy the real and if you find a good buyer that ships 5-10 days keep them. But when the quality was horrible with every single seller I’ve gone thru but 2 ! And the 2 main sellers their quality is horrid 😞 but I continue to buy because it’s quick but no more.

4 years ago, TDee02

DHScammers

I placed an order over 3 months ago. I tracked the order and it hasn’t moved for over 2 months. When I reached out to the seller they blamed it on covid. I checked their store and customers that ordered before and after me received their order. I requested a refund and on the sellers end they agreed to refund once I returned the item. Days later the “system” released payment to the seller. I tried contacting the seller and no response. (Because they have already been paid) I then contacted customer service and I was told the dispute was closed. When I checked the item it’s no longer available. DHGate supports fraud. They’re providing service for people to get scammed. I’m going to my bank to fight the charge with my proof. If you rely on them to conduct honest business good luck. I would not recommend it. The seller: qazwsx02, I don’t know if that would help anyone because they often disappear and come back with new names. I left a review on the item but they made it unavailable now so people don’t see the bad review. I figured the app review would be the most honest. I should’ve taken heed. Good thing I didn’t buy a bulk load. If you still want to try buy 1 item (as a sample) if you’re happy and it’s still there go back and buy more. Unless you’re a person that likes to gamble and don’t mind losing money.

4 years ago, Garique

PLEASE READ BEFORE

Well, where to start, it started on April 4 when I decided to make a purchase of masks and protective gloves, everything started well since the first purchase everything came without problems in 15 days, the tragedy began with this "store" that has already 4 days after the purchase they had received the money and I 90 days later, that is to say today, July 3, I do not have any product, and with so empty responses from "the sellers" that they already let me know that my purchase was lost, and the resolution center did absolutely nothing, they will never do it in favor of the buyer, and 90 days later you lost the money and there will be no merchandise and nobody will respond. the store never responded to a message, they responded to the request for a refund that they would not, and so you were literally robbed by the sellers, I hope you really think about it before buying on this platform and much more from this store I hope that if you need something, do not do it, do not buy in this website, half of the merchandise that I received the first time of the first purchase, that arrived on time have poor quality, of course, and the masks are broken before being used. with nothing more to add but the disappointing news of being robbed by these scammers I ask again DO NOT BUY THESE SCAMMERS

5 years ago, 106-437-192

DO NOT USE THIS APP!!

Please don’t use this app. I used it to buy some tools because the prices were amazing. I waited the 30 days and still no tool were delivered. The tracking said that they are still on it’s way. I sent the seller 4 different emails to see if he might have more info that I can’t see. No response to any!!! So I wanted to talk to someone from dhgate and the only way is to chat on a IM. The guy I “chat” with told me that my item was shipped to the wrong address and he would try to get ahold of the seller. Finally the seller got back to me and said that he was only going to give me a partial payment back to me. I payed $30 and he only wanted to give me back $5!!!! I declined and he came back with $7. We did that back and forth and I finally accepted $19. I cheated with the guy from dhgate and he recommend another seller with the same tools for a little more money. So I went for it. I found this app that gives me more info on tracking so input the tracking number and guess what!!?? It was delivered to the wrong address AGAIN!!! So now I’m waiting for my refund again and dhgates policy says that you have to wait 5 days for the seller to get back to you to bargain on how much money they want to give back to you!! Worst company ever!!! I just want my money back. So Beware and don’t make me say “I told you so”!!!

12 months ago, VERBULLY

Great site

I have been using this site for a little more than 3 years. I have gotten some really great articles that I still wear today that are still in great condition. However, I have gotten some items that seem like they are 5 sizes too small. Avoid the vendors that sell clothes in asian sizes. At least in my opinion.. they never fit. Overall it’s a great site. The thing is, the site is so saturated with vendors that you really need to dig deep and find the good vendors to get a stellar product. Once you find the good vendors, you can rest assured that you’re going to be dripped out in quality apparel. Also, once you find the vendor you like you can contact them on WhatsApp and they will make pants to order for you. You can give them the size and your measurements and they will custom make them to fit you if the site doesn’t have the size you want. Which they usually don’t. I can’t find pants on the site with a waist size larger than 28. I love this site. I have spent thousands and thousands of dollars here. I’m a happy customer.

5 years ago, foxmanewanda

Foxmanewanda

I have ordered over $1000 worth of items and I received every last one of my items starting frm Feb 2018 til now may 2019..I honestly just had a totally of 15 orders back to back since March 2019 and every item came on tyme all my items came back with Grade A quality I can post pictures of everything I have ordered if anyone need to see them on hand at my home ..I absolutely appreciate this company I have fast and respectfully communication with sellers ..I had sellers send me free samples also of items before I make a huge order ..I try to order from the same sellers everytime ...and always Use PayPal your money will be place back on the card if for any reason you need to dispute ..PayPal stands behind your account faithful..communicate with the seller look at the reviews on the item before purchasing it and d pictures a buyer post of the item ..some ppl might be tryn to stop you guys frm beating them to these great deals at very low prices ..anyone need to contact me for pictures of items feel free....I love shopping With Dhgates and I mean this💞💕🥰🙌🏽🙏🏾

5 years ago, Lvbft

DO NOT USE DHGATE!!!!!

I’ve had success using DHGate up until 2018. I’ve ordered two football jerseys, a hockey jersey and a necklace. They all took over a month to be delivered to me in Virginia, but they got here. One of the football jerseys is actually such bad quality that the blue bled onto my white shirt I was wearing underneath and ruined my shirt. Beside the point! In 2018 I ordered a hoodie that ended up in Davis, California. I live in VIRGINIA. As if that wasn’t bad enough, I ordered a bag that ended up in Clearwater, Florida. Again, I live in Virginia. I got a refund for the hoodie without problem. However, it’s been over two months and I’ve never gotten my money back on the bag that ended up in Florida. I’ve messaged the seller and DHGate directly without response. When I first brought it up to the seller, they were in such a hurry to close the case, they said they’d give me a refund and never returned another message. And for two things I ordered in November (a bag and a necklace), I still don’t have in almost February. The tracking numbers are most likely invalid. One says “label created, not yet in system” and the other says “status not available”. DO NOT USE DHGATE. Don’t use them if you actually want what you paid for. As someone who’s has previous success with DHGate, I’m telling you from multiple bad experiences to NOT use them.

3 years ago, FreedomAM

App and sit is glitchy and company takes advantage of it

Though there are a lot of vendors and items, beware! If something happens, not all the links on their website or app work. Heck, they ask you to go to a FB page if you can’t get through and it doesn’t exist! Their customer service page gives you an error message sometimes. App doesn’t always show messages and alerts. When you try to notify anyone, you get an error message. Lol! Not worth it. They use the errors to their advantage it to take money, by making it difficult. Don’t but anything over 100$ to be safe or not worth the frustration if you need good communication. Go ahead try to submit extra evidence for a dispute case… the error message will great you. The customer service center is horrible and sellers know it so way too many take advantage of DHGate’s lack of technology functioning right. We won’t even go into the vendors lying about product, this is an app and website review. Update - been talking to customer service- it’s like watching a dog chase it’s tail. Unwilling to help with a seller who lied about a product to avoid sending a refund. I wish I could post images. Talking in circles. Be weary of the stars this received.

4 years ago, Sara Diggers

DHGate is fabulous as long as you’re not unrealistic

I see a lot of people complaining about “quality” of items.... even a few screaming “oh my God it’s fake don't purchase!” Come on. We know we’re looking at inspired products or replicas of high end products, and for a fraction of the cost.... don’t expect a genuine leather designer bag to show up at your house when the original runs around $1000 and you shelled out $25. Like really? Are we that naive? Why would anyone think they’re receiving original items? That being said, only shop from sellers you trust. If you’re browsing around and click on a fringe item and then its ad has no reviews and the seller isn’t an actual store, I always click on “Find similar” and search for the more mainstream seller who carries the same or comparable item. I have ordered countless clothing items, boots for myself and my daughter of the “Australian” variety, makeup and hair accessories, jewelry, novelty earrings, etc and have never had a problem. Buying only from Good sellers with extensive positive reviews is the best way to protect yourself from losing cash.

3 years ago, stoneoutlaw

Several items ordered 4 months ago. Not received

I gave this app one star because of the frustration I have received from two different stores. I ordered items four months ago and still have not received them. A total of four items. Their online 24 hour customer service is automated and just repeats the same issue over and over. I messaged both sellers several times and one never responded. The other just kept telling me it’s coming and be patient. It’s never come. And NOW since I didn’t file a dispute in time for the items they said got delivered. I am u able to file a dispute. One of the sellers or “ stores” isn’t even there anymore. I’ve sent probably a total of 10 or more messages between the two stores. This is very frustrating. My money has already been taken and I cannot get a refund for the life of me. There is no one to talk to in a management position. It’s ridiculous. I did order pants from play sports and they were great. The other two companies 100% stole my money. Nothing has ever been received. And the shipping number they gave me is not even legit. I have a screen shot of the shipping info that is a scam and the communication between myself and the two stores. Someone from DH gate needs to e mail me and resolve this issue.

5 years ago, JDLazer

Scammers on Social Savings

DHGATE won’t do anything about scammers selling ultra low priced gear. Here are a couple pro tips: 1) don’t buy from a new seller without a high rating. 2). Don’t buy from a seller without a store. 3). Look at reviews and don’t buy from a poorly reviewed or with Seller with no reviews. 4). If you get scammed two things may happen: either they won’t ship or ship to a wrong address. Contact DHgate’s customer service directly to report shipments to wrong addresses and they will help start a dispute to get a refund. Takes six days from the dispute day to get a refund. IF they don’t ship, you have to wait the 35 days but then you can start a dispute on your own. You need to fight for disputes and be diligent. Scammers are hoping you will forget about the low prices order and they get paid and you get scammed. Last pro tip: if it isn’t EXACTLY what you expected, starts a dispute with the seller. Honest sellers will work with you to remedy the issue quickly because open disputes hurts their rankings on the site. At the minimum they will give you a partial refund, many times they might refund the item without a return. My issue is always about sizing. Sizing is a big issue but most honest sellers try to make it right.

5 years ago, Colorado Thunder

Online is better than the app

The search bar doesn’t work very well when you’re looking for a specific item. It tells you to refine your search. I refined it to everything and it still has problems finding what you’re looking for. I know the app sells it because when I go online to DHGATE and not log in. I’ll put the same item in the search engine and it comes up right away. The App has problems looking for your items. Certain feature on the app are too close together and get in the way. The camera button is in the search bar. Every time I go to delete my search from the bar I end up turning on my camera because it is too close to the delete button. I like to scroll with my right hand, and that little bear paw or whatever it is always gets in my way and messes up the page I’m navigating through. I’ve had the app for about 6 hours and have be very unsuccessful on my personalized searches. I think I am going to delete the App. Although my chances are better finding what I am looking for on DHgate online. I’ll probably just avoid DHGATE all together. I’m already frustrated with the App. I should have just stayed online instead of downloading the app. So far this site has not been worth my time.

7 years ago, qwicc

Beware the rating you see on DHGATE is not real

I went into transaction with DHGATE. The problem started right away, they hold my payment on “suspicious fraudulent transactions”, I have been asked to send a copy of my passport and copy of credit card both sides. I called my bank tree times to resolve this issue without a success. It took DHGATE four days to clear my name and money. I contacted my Seller to update on time of delivery and get very disappointed reply that his factory has too many orders and I have to wait sometime to get an update. The seller name is Skyllet. I realize that something is not right and ask for a refund. Skyllet response:” dear. The platform is already processing the refunds for you, and you will receive refund these days”. I waited some days before I contacted the DHGATE to help me with the refund as the Seller kept silent for many days before I got this reply from Skyllet: “You can rest assured that I'll give you a refund as soon as possible.” And same thing continues “PENDING REFUND IN THE SYSTEM”, because Mr. Joke Skyllet is not confirming refund. I have contacted DHGATE customer service live chat and chat with a person called Mariala. I asked how to rate my Seller in the system. Guess what? You can only rate once you successfully purchase a product. Very funny!! Beware the rating you see on DHGATE is not real!

1 week ago, .Kenzie.cook

Hit or miss

Honestly this app is so great. It gives a great opportunity to sellers and buyers to get things at a cheap price. I don’t like how the shipping price could reach over $30 more than the actual product itself, but it’s also understandable seeing most things ship from china, and I’m currently in the US. If you’re suspicious of the app or items or even price, that is exactly the attitude you should have! I was so skeptical to order anything especially if it was at a super low price. But I can tell you it really depends on the seller on whether the items are a hit or a miss. My best advice and I do this every time is 1: Look through reviews and make sure there’s one with a picture and 2: Even if there’s a picture, contact/message the seller on the item and ask for a photo! Usually they don’t mind and are completely willing to answer any questions about the product or quality. If they don’t respond or don’t respond within a few days, DO NOT ORDER FROM THEM, it could be a scam or you could not get what you were hoping for. All in all though, great app.

2 years ago, KarmaGeddon99

Solid website-turned-app, with potential for even more growth

Customer for ~7 years. Really great array of products. The coupon system is confusing for me, and I don’t know if it is even worthwhile of a system for someone who comes here as a retail consumer. But perhaps I would get more out of that as a retailer buying wholesale. I like that the sellers communicate so well with customers- it shows me the developers value trust and strong relationships between users. The app can appear cluttered and searches can but saturated with unwanted items, and some items that you may want to be of higher quality can seem impossible to find among a sea of cheaper versions, but this can be navigated by the user by being knowledgeable of the product being searched, knowing how to best filter searches, and being specific in executing those searches. I have not figured out yet if it’s possible to filter the content I see as a buyer throughout all searches and while navigating all parts of the site. If it is possible, it’s difficult to find and in turn adjust those settings.

4 years ago, dhkakfmjx

Not recommend

I order and not receive for 2 months, I thought it might take longer then i wait. Until I saw they closed my order and I cannot get my money back they shipped and closed the order. But the point is they shipped to someone. The shipping address I noted is Fl they ship to IL (different number, name of the street, city, state). I tried to contact a seller they said to wait for them to check with shipping, I waited. And no more reply after that, try to contact a couple of times again, nothing. I contact to customer service they said because I didn't contact with the seller they didn't see in record, I said ok and did it again, wait and contact again totally 3 times, today they said I cannot get my money without seller agreement because again I didn't contact with the seller. I sent them the screenshot and ask for a manager to help. They said they will say the same thing because the order is closed and ask me something else they can assit me with. Just only one problem but still not addressed and they just want to ignore and ask something else? I give up talking to them, its fine. I did try to contact seller 3 times, also contact to help center 3 times and i know i cannot get my item resend or just a refund. Thanks

6 months ago, tag469

Mobile App

Unfortunately, the mobile app because of its limited size is confusing and quite often difficult to navigate. The mobile app is not now, nor will it ever be the desktop version. The desktop version is a five star operation. The mobile app needs some improvement problems, especially for those who is native tongue is not Chinese or English, it’s very surprising to see the price of goods and services only to see said price nearly double when directed to the shipping page. Shipping prices are bordering on ridiculousness. Understandably price increases unstable governments. International conflicts and wars are responsible for increasing prices. There needs to be a better way to combine shipments going to the same location. Using multiple stores with all items going to the same location should not cost the buyer full delivery price. I have quite a few other issues I’d like to discuss preferably with a person someone in charge. Overall, I am happy with the service DHgate provides, but like anything else there’s always room for improvement. SINCERELY, Michael Tartaglia

7 months ago, ChelHeR

Worst Customer Service and Can’t buy using a Card

When I first downloaded the app I saw so many things I did my research on and following people on IG and knowing my labels I ended up buying 5 items 12/08 and 12/09 after that I couldn’t use any credit or debit card to purchase more. Everything keeps telling me to do a payment verification but nothing pops up for me to upload pictures for verification and none of my banks have a restriction for international purchases. Non of the cards I used were saved under Credit Cards and when I try to teach customer service it’s a bit that just repeats the same prompts. I finally managed to type customer service and send an “email” via the chat and submitted an inquiry on Wednesday. It said wait 24 hours and someone would contact me on what needs to be done. Haven’t heard anything yet and I’m not able to log into my account on the PC and I use my google account to sign in and it’s not the same account so I’m not sure why it’s the same email and password but totally different account and none of the items I’ve purchased cross over from app to PC or even the internet. I really need someone to contact me so I can fix the payment problem as it’s not me it’s DHGATE at this point

Description

The DHgate shopping app allows free access to the DHgate wholesale marketplace on the go – connecting you directly to wholesale sellers and getting you the best prices available. The DHgate app provides one-stop solution for your online purchasing, from international logistics and payment, to internet finance and customer services. DHgate app features over a million Chinese wholesalers, 40 million products for sale and has amassed 10 million buyers from 230 countries and regions. We provide the easiest and most cost effective all-in-one solution for your business. We enable anyone to buy and sell products in wholesale price globally by providing secure payment services, logistics solutions, escrow protection services, and internet financing. With a variety of over 20 million products in categories ranging from electronics to wedding dresses and from cosmetics to furniture – you’ll never miss what you’re looking for. Simply tell the app whether you’re buying for wholesale or personal use, choose your favorite categories and receive personalized discounts and recommendations. DHgate Shopping APP Features: • Secure, organized and reliable mobile platform. • Shop directly from sellers and enjoy lower-than-retail prices. • Check daily deals to find new discount products every day. • Make purchases individually or in bulk (for additional discounts). • Filter and customize to find the perfect product. • Get smart product recommendations based on preferences and browsing history. • Read customer reviews for insight on any product. • Pay using innovative and easy payment options. • Ship using worldwide delivery on most products. • Scan QR codes to jump straight to a product’s page. • Shop at the $1.99 store for the best discounts. • Join the VIP club to receive exclusive benefits including 24/7 customer support and more. • Redeem seasonal promotions for coupons on all your favorite seasonal items. Shopping Categories Include: • Electronics • Cellphones • Apparel & Clothing • Home & Garden • Jewelry • Fashion Accessories • Watches • Toys & Hobbies • Shoes • And much, much more! Whether you’re an entrepreneur making a bottom line or just a savvy consumer looking for the best deals, the DHgate app offers the value you need at the prices you want. Quick Facts for DHgate Shopping APP • Approximately 1.2 million sellers globally • 10 million enterprise and individual buyers from over 230 countries and regions • 33 million wholesale and retail product listingsA transaction every 3 seconds • Multilingual Sales: English, French, German, Italian, Portuguese, Russian, Spanish • Our Partners: American Express, DHL, FedEx, MasterCard, Visa, UPS Download DHgate app and discover the best prices on clothes, electronics, shoes and more!