Reserved a cheap vehicle for two weeks. $10/ day. That car usually rents for $35, but this is the scam. Thei will tel you are late and the car is not available any and a different car is available for three times or more money.... God ripped off by this Agency, and left without a reserved car that I had deposit for . Also no deposit refund. -Read carefully their terms, an you'll see where the rip off is. Good luck traveling!
Bad graphic interface on iPhone using iOS 17. I try to log in and it asks for country of driver. It allows me to select my country from the drop down list but the confirm/continue button doesn’t appear on the screen so you can go no further. I am able to access the app on my iPad mini.
They enter car pickup location in the app as downtown but it is not in downtown. you have to walk 60 minutes to pickup the car. When I sent message to customer service, they did not refund my deposit and ignored their mistake.
Do not trust this site. Car rental agencies will still find ways to charge you for other fees. Very deceitful and predatory practice. Car rental agency did not disclose in voucher that clients are MANDATED to pay for their “insurance.” This was not disclosed anywhere in the booking process. Booking offered option to decline coverage, yet agency hid it on a technicality in the fine print of voucher. That is deceitful, misleading and overall bad business practice. Don’t offer crazy low prices only to lure customers and trick them - on top of keeping their pocket change money.
The deposit paid to secure the booking is ignored at the car pick up. After multiple attempts to contact the support and hope they would intermediate in our favor, they simply ignore. The extra issuance is another fraud. The car rental charged me for a fictitious damage and I after filling a claim, guess? Never got replied. STAY ALWAY FROM THIS UP!! BOOK ON THE RENTAL WEBSITE DIRECLTY!!!
Stay away from this company. They lure you with what appears to be a low price for a rental and make a number of misleading claims during the booking process and you don’t find out till you are done booking that you were deceived. They say “FREE cancellation until 48 hours before the reservation begins” but hidden in their terms and conditions is a statement that says that no refunds are given and they will only give you booking credit for a future rental. They also do not have a 24/7 customer service like they say they do. There is not a phone number you can call. There are also other hidden fees in their terms and conditions like that most renters would not expect. (If your car insurance is not up to $1 million you have to buy insurance from them in addition to paying a deposit etc etc) It is now more than 10 days before my reservation is scheduled to begin and I cannot get a refund. Stay away from this company and go with a normal rental car company. You will actually save more money by going with a normal company that appears to be more expensive at first not to mention better customer service and less hassle.
Before you start using DiscoverCars app, I wanted to share my experience with you. I had a terrible time with it, and I don't want the same to happen to you. I rented a car through the app, and when I went to pick it up at the desk, I was charged additional costs, which turned out to be a scam. I immediately contacted DiscoverCars, but unfortunately, they took a long time to reply back to me. As a result, I didn't get the rental car and had to rely on bus trips which completely spoiled my vacation plan. Even after contacting them multiple times, they didn't offer any resolution or refund my money. So, I have gathered all the information to start a file process to report them to FCAB. If you have also had a bad experience with DiscoverCars, I suggest you report to FCAB too.
They are promoting businesses that try to rob you with insurance tricks, marking them as “100% recommended”, whereas in reality they have a rating of 0 elsewhere. Beware!
I cannot stress enough how terrible my experience with customer service on discovercars.com and Dollar rent car in Mexico Cancun was a complete and utter scam! Despite making reservations through discover cars and reaching out to their support team with specific inquiries about costs and coverage, they failed to provide me with satisfactory answers and took far too long to respond. This left me feeling incredibly stressed as I went to pick up my rental car at the airport, only to be hit with outrageous costs that were not disclosed beforehand. They started at $1600 for insurance for just one week plus a deposit security of $5000 but managed to haggle me down to $1400 plus a security deposit of $2500. It was quite clear that they were running a scam operation. I immediately contacted discovercars.com, but they were unresponsive and did nothing to resolve my issues or even offer a refund. I cannot emphasize enough how horrendous the customer service was and how utterly they ignored me every step of the way. If you ever have to deal with any issues, they simply won't care.
Manage Your Bookings on the Go! In the My Booking section of the app, you can manage everything related to your booking — changing the dates, adding another driver, or upgrading your car. You can also see all of the details of your booking and our flexible cancellation policy anytime and anywhere you need. All the Information You Need Find all the information about each rental car conveniently in one place — from the fuel and mileage policy to what coverage is included. Don’t forget to check the Rental Conditions before booking to avoid any surprises later on! Assistance Anytime — Day or Night Our Customer Support agents are waiting to help you with anything related to your rental anytime that they may come up — from helping you find the perfect rental car for you to solving issues with the rental company after you drop off the car. They speak most of the languages our customers do, too. Find What You Need Quickly Looking specifically for a 4x4 vehicle? Use our 4x4 filter to only see 4wd vehicles. Want to make sure you’re safe? Find rental cars that are guaranteed to be disinfected. Want to make sure the rental desk is located at the airport so that you can hit the road as quickly as possible? Use our In Terminal filter to save time. We’ve built a way to find the car you need, in the place you need it, as quickly and effortlessly as possible. Free Cancellation Don’t fret if something comes up that causes your plans to change. We offer free cancellation up to 48 hours before your scheduled pick-up time. And you can cancel with the click of a button in the app. You can also see exactly when you must cancel by to receive a refund in the My Booking page — transparency you can trust. Reliable Rental Company Ratings Don’t want to spend time looking up each rental company to find out what customers have to say about their experiences? We feel the same. That’s why we’ve asked all of our customers to rate their rental company so that we can give you unbiased ratings right in the search results to make your choice quick and simple. Excellent Service Award We’ve gone even further to make sure you have the best experience possible. Look for companies that have provided our customers with service warranting our Excellent Service Award. With these companies, you can be assured that your experience at the rental desk will be second to none. Trustworthy Want to know whether you can trust our app? We’ve been in business for over seven years and have received thousands of reviews from our customers. Our Trustpilot rating is 4.5/5 — amongst the top ten in the Car Rental Agency category.
