TLDR: booked cars don’t show up, unreliable service, wouldn’t recommend. Using in CPH where there’s no Uber. I’ve used this app 3 times now, and received 1 ride. First, app stuff: you actually can’t pay in the app, you have to pay in car. Why did I add my credit card info then? There’s no way to contact support when waiting for a ride (like when your ride never shows up). There’s no way to text driver when on route (if you need to update address or something). Other than that, it’s a low-rent version of Uber without the bells and whistles. 1st ride was taking in-labor wife to hospital. Fine ride, but guy hassled me for a good review and wanted me to show him the 5 stars before we left the car. Come on, my wife is in labor. Tried to get a ride back from hospital and no cars were available. Fair enough. It happens. Needed to go to airport so booked a day in advance. Logged in to app at time car was supposed to show, and it says “looking for drivers”. What good is pre-booking if you are just going to try to find me a ride at the time I requested? Ultimately, 20 minutes after pre-booked time, I get a “no cars available” message. So don’t count on a ride that you book showing up. I won’t be using this app again.
App is fine but the cars are always late and take ridiculous routes to get to you or to where you are going. Often you cannot cancel (gives an error) and you get a call from the driver who wonders where you are. They then cannot figure out what to do to fix it on their end. It’s cheaper than a regular cab but it’s not worth the aggravation.
Easier to use than uber and also has access in non-uber cities (Copenhagen for me). Definitely beats local taxi fare and the driver I met was a fascinating fellow
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