This app is great at showing all the details that you need. However if you want to make additions onto your flight it’s not that easy I’ve been trying for two days to add extra baggage. It gives the option and then tells me something went wrong so I guess I’m going to have to contact customer support about it, but all in all when speaking about the app itself it is pretty easy to use it’s got hotel car rental options and although I didn’t try to book either, I did search and it was pretty straightforward!

5 months ago, Brownkuma

Customer service is non existent

I booked a connect international flight with them, and the airline changed the flight time, so I had to contact them to change my flight. The customer service bot was useless, and the sole purpose of it is try to prevent me actually talking to an agent. After it finally present the option for me I had to fill a form to connect to the agent, and changing flight because of airline issues were not an option. After submitting the form there was no indication I was being connected to an agent and it took about 2 mins for the chat queue to pop up. After finally able to decide on a new flight with their agent, they said they would have to call me to confirm. I received a phone call relatively quick but whoever calling me was so impatient and just hung up when I told him “hold a second let me put on my headphone” and marked my case as “cannot contact the customer”. I called back to them, several times when I’m abroad, in the middle of the night so it’s their work hour, and they promised a 1-2 hour window to resolve the issue since my ticket “is already assigned to someone” but I’ve been waiting for almost 2 days. I tried their customer service chat again too but apparently you can’t get an agent to answer to you if you contacted them in 48 hours. As of writing the review I am still not able to get my flight changed because of their non existence customer support.

1 year ago, Scrambler2013

I’d leave zero stars if I could

All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!

6 months ago, arwarren129

Terrible service and losing information

I downloaded the app and from day one it was an issue. I booked a flight and then wanted to change the date, I cancelled the original flight and booked another one. My old flight was still showing and I called just to make sure it had gotten cancelled and that there wasn’t any issue with it still showing. I never was able to talk to anyone and was on the phone for 18ish minutes. I hung up and at the end of the month received a bill for trying to talk to them since it was an overseas call. Again I never spoke to anyone just was on hold the entire time. That flight still shows to this day four months later. About a month ago I was going back on to give information to a family member of when the flights were leaving and it logged me out and wouldn’t let me back in I had the email and password saved in my phone and it would not accept it finally a day later I was able to get in. Fast forward to today and I can not view any of the flights that I have booked and mysteriously I can’t find my confirmation emails which I marked as important. The only flight that I can still see is the one I cancelled. Long story short horrible app I regret ever booking with them and I can’t believe they have an over four star rating. DO NOT USE eDreams.

1 year ago, Mj

Worst customer service

The lack of customer service I received from this company is extremely sad. It has been 6 months since I require a refund on my trip that was cancel. It is very disappointing to write this review because not only am I missing the money from this trip but we also wasn’t able to go on our vacation and now having the hassle of trying to get someone from this company to assist me is becoming very time consuming. Our vacation started in December just a four day weekend the airline cancel that vacation and we had to wait about 6 hours in the airport just to see if we were able to receive a refund but we were told that this company used a different credit card and the refund was going to be transferred to their credit card not me credit card. Now they’re trying to blame it on the airline saying that it’s taking the airline more than three months to issue a refund. But in the airport I will I was going to get my refund if it hadn’t been for them using a different credit card than the one I provided now I’m left paying interest rates on my credit card and this company doesn’t respond they have only sent me to ((Kris! I'm a chat robot)) One word of advice do not get this app do not purchase airline ticket from this company they do not care for their customers.

6 months ago, 146378593663

Thieves

A couple of years ago, i purchased 2 sets of tickets for two people so therefore, 2 roundtrips. EDreams cancelled the first trip then later cancelled the other trip but ended up un-cancelling last minute which left us the result of having to cancel cause there was no way we could get to the airport in time. I requested a full amount refund in august if 2021. In the app of eDreams, for years it stated “refund processing”. Today almost 2 years later, i checked into the app again, and the “refund processing disappeared which leads me to believe, this company is choosing to pretend it never even happened. Today i used the “chat” option to see what they can do to further assist me on my refund, it asked for; name, departure date in to which i entered and now it’s stating, “wrong info especially on my name. It’s my legal name, how can that be wrong? This company stole my money, inconvenienced me and gave me no hope in receiving my refund. I have been patient all these years considering i had no choice and now I’m left with this. Oh and to top it off, i tried cancelling my subscription and it stated “whoops something went wrong”. So is there anything these guys could do to help? Or am i left with no choice but to let them steal my money? This is my feedback

12 months ago, Massage Fan

1000s of Negative Better Business Bureau Claims

I should have done my research. These guys are fraudsters. I purchased two airline tickets with eDreams. One for my daughter (12 years old) who cannot travel alone and certainly not internationally. Four months later (5 months before the flight) they told me that they had a ticket for me but not for my daughter. They said that I could fix it but they would need me to send them a pre-paid card for the amount of the new flight. If it sounds like they would keep they money spent and pump me for another grand or so you’re spot on. Meanwhile I would be stranded in Africa when it was time to get on the plane. I told them yo cancel the transaction and refund the money. They said that they had cancelled the transaction and would refund my money. 3 months later and I am still trying to get the money back. I disputed the charge with my credit card and behind the scenes eDreams is fighting ti keep the money. By the way, we are still 2 months before the flight would take place. Read the Better Business Bureau claims on these guys. Their legal team is consistently fighting to keep “customer” money. DO NOT download this app. DO NOT do business with this “company” they are thieves and fraudsters.

2 years ago, Hdudnx ksndn

Incompetent, out of manner and not helpful service. Please stay away.

Hi, I’m Nhan Le, one of eDreams customers. I will be straight forward and share my horrible experience with the company and also this app. I booked the ticket with eDreams agency from SFO to Singapore with Singapore airline. Then I got online on Singapore airline to check the booking reference # but I couldn’t find any available flight. So, I instantly download this app and make the cancellation within less than 9 hour of booking. Then they informed me that the cancellation request had been process. But nothing changed until the next couples of days they sent an email saying that they can’t cancel the ticket even though the flight I booked with them wasn’t available. And no refund had been processed. I lost my money. After a week or so. eDreams app still shows me that my flight is still available. So I called Singapore airline to check directly. They inform me that there is no such flight. Then, I called eDream customer service to asked about the ticket. After checking the flight, they told me that it’s not available and had absolutely no solution. Despite the fact that the flight got cancelled and they provided no update.

2 years ago, heyy166635536738:

Worst company ever

We have bought a ticket through edreams, and a day before the flight we ended up testing positive for Covid. And that’s where everything went downhill, I call the costumer service line several time no body wanted to hear or listen. Some of the employees even yelled at me. So two months later I get in touch with someone willing to listen, and they tell me to send in my Covid results, and they told me to wait 24-48 hours, and they have been telling me this for almost a month. And a couple of days ago I call to see if they could just reschedule my ticket, and they automatically just told me that the airline said that they couldn’t, and on the airline website it said if you contract Covid they would be able to work with you. So I finally get in touch with a supervisor, and asked him did he get the Covid results and he looked through the email and said yes. And said that they were going to call me back and till this day I haven’t heard back from them. Please please please save yourself the trouble and DO NOT USE THIS COMPANY. It is better to pay a little more through the airline, that way you know that you have some kind of reassurance.

4 months ago, 1eNightmare

THIS IS A SCAM! BOOK DIRECT!

I booked vacation package to Cabo at 5pm and received immediate email confirmation for hotel “confirmed” and flight “processing” then within 5min another email saying “partially confirmed -call airline” then another 5min saying “your request for refund has been approved”. I hadn’t done anything but now I apparently have No flight or confirmation of flight at 8pm and was scheduled to leave at 7am yet there’s a $2184 charge pending in my bank (price of full package- flight/hotel). Supposedly you can’t even get a full refund if you cancel within 24hrs of flight (which I didn’t even cancel but they’re making it appear that way). Now I can’t get ahold of anyone at eDreams and Spirit airline has NO record of me at all, no flight confirmation, no cancellation. No nothing! But I have seat assignments and a hotel in Mexico booked and no way to get there??? This is ludicrous! Now I have to scramble to find my own flight and possibly be charged twice and may not even have a hotel once I get there. So Unprofessional. No human to speak to. Such a hassle. Why go through a booking agency to do all the leg work myself?! THIS IS A SCAM. ALWAYS BOOK DIRECT!!!!

2 years ago, charkieta

WORST TRAVEL APP AND SERVICE. Price scammers

This company doesn’t honor their prices…. They make you pay your trip to hold the low price they are offering but they don’t purchase your tickets, no booking confirmation after 24-36 hours after. But your credit card has been charged immediately. Once you receive the confirmation 36 hrs later they notify you that some parts of your itinerary has been canceled by the airline. They don’t refund the money because they said is already paid to the airline. So you get stuck trying to find a refund with the airline if you are not able to travel either because you don’t have your complete itinerary or you can’t find another flight to make it happen. Long story short don’t buy flights with this company!!! THEIR PRICES ARE FAKE! You won’t receive customer service neither by phone or chat!! The worst service and attention to customers. They take your money and you end up finding another flights somewhere else but they still charged you and refunds are directly with the airline not with them…. YOU WILL END UP PAYING DOUBLE FOR YOUR FLIGHTS

1 year ago, Dave 751

THIS IS A SCAM DO NOT USE!

I wish I could give zero stars. Please do yourself a favor and do not interact with this company. It is a scam. They seemingly offer cheap flights but there is no one to talk to if you need help. They will not process refunds or credits. We booked flights in January 2022 for a June 2022 trip. We canceled shortly after booking and they will not give us a refund or credit even tho we canceled 4 months ahead of time. I contacted the airline directly and they said they offer refunds or credits when processed with enough time (which we did). EDreams is just keeping the money. There is no one to speak to. Just a chat bot that repeats the same lines over and over again. They want you to pay for support up front and if you don’t they will not help you. I tried calling their support line and was on hold for over 3 hours before being disconnected. STAY AWAY! It’s not worth it. There are plenty of other sites that can provide cheap flights and actually help you when you need it. They essentially stole $1,300 from us and there is nothing we can do to get it back. They are scammers.

1 year ago, shy82288

They lied and SCAMED ME!

Beware this app has all types of loopholes and conditions to mix up a flight and NOT give you your money back. I have many friends who have had issues with this site. I unknowingly tried it out for myself, i bought a plan ticket for the wrong location by accident and wanted to exchange the ticket for the correct location. I called and he told me i wouldnt need to exchange the ticket and that i could just buy a new ticket and the refund for my old ticket would come in 3-5 business days since i cancelled the SAME DAY I BOOKED IT. 3 weeks later and nothing. No email confirmation for my cancel, no money back(after he said it would come back) nothing. I called them again and they told me “oh well we only do exchanges for those types of tickets” even though i WANTED to do an exchange but the guy refused and told me get a refund instead. I bought my new ticket after being told to do so and now they won’t give me money for either after promising to give it back to me. I’m out $1000+ dollars from both the cancelled AND rebooked ticket after being told to do so! SCAM

3 years ago, venissa1970

WORST EXPERIENCE EVER

DON’T EVEN BOTHER TO DOWNLOAD THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!! I have never given a bad review to an app, but wow was I really disappointed with this one! I booked a flight and I had to cancel it. I tried to cancel on this site but because it was a low cost airline I had to cancel through the airline, which I did. The airline cancelled the flight and refunded the money, but it was refunded to this site, because that’s who I purchased the ticket through. So I have been trying to get a refund from the site and cannot even get through by email, or a chat or the phone! Worst customer service! They had me chatting with a robot who said I could not be assisted until 7 days before my flight so I tried to contact the site 7 days before my flight and now they have no record of a transaction! Still have not spoken to anyone, or received any kind of response! It’s over $500 that that I paid for the flights, and obviously I don’t have that kind of money to throw away or I would not have sought out a site for discount flights in the first place!!! If I could give a negative star I would! So disappointed!!!

6 years ago, Adelina91

Worst app and company

The company is not consistent with their “policies”. Makes me think some are made up to profit as much as they can from you. I’m writing this review because of 2 different incidents. One time I booked a flight and 3 months before the flight I had a health problem and had to cancel the reservation- no refund from their end of the line. Fine. The other time I book a flight, I make sure I put my passport name as a passenger except the app saves the as the passenger the name that was on the credit card I used to purchase the ticket. All my other inbound flight have the right name except the edreams booking. Didn’t even noticed the problem until 2 days before my flight. I call them to tell them about their mistake and they say the only thing they can do to fix my name is to cancel my reservation with full refund (2 days before my flight i get full refund but not 3 month before my flight like my previous reservation) and make a new reservation with the new name and pay the amount the ticket costs now. WHAT THE HECK! Never again I’m deleting the app and never use this company.

2 years ago, Dachael

Don’t Get Scammed

TLDR; eDreams took my money and never booked my ticket. Ruined my flight and the end of my vacation. I purchased a flight through the eDreams website after being redirected by a search engine. I downloaded the app and received my confirmation number and everything. Only when I got to the airport, the airline informed me that this was a third-party confirmation number, and that I needed my airline confirmation number, which was suspiciously missing. I contacted eDreams customer support every way I could, told them it was an emergency, and kept getting redirected to places I had already been, and used all the time I had put into getting there early. Turns out that eDreams took my money and never actually booked the flight. The airline had absolutely no record of me or my ticket, and the eDreams app wouldn’t even let me request a refund, since you can only request refunds once you have your airline confirmation number. I had to get a different flight to a different city and take a bus home at 4am. What an absolute nightmare.

2 years ago, CooleyDaDon

BEWARE

Be careful calling into customer service, super fishy. I booked a flight through them, and they sent me a $60 gift voucher to use towards my flight. So I called customer service to book another flight and he asked what the voucher number was to deduct the cost... didn’t book the flight and they took the voucher. Also I am a prime member so I called in to make some changes and they asked me for my email which is reasonable.. but then they asked for the password too??? That was super fishy to me. Still waiting on a refund from these people from JANUARY… it is now July, at this point it seems like a total loss. And of course everybody is Indian lol that doesn’t make it any better, no offense. They tell me something different every time I call them about my refund from a canceled flight. THANK GOD I had other money because I would have been stuck in the UK, and I live in the US. Had to pay full price for another ticket home and still haven’t gotten the money back from the flight they canceled. DONT USE THEM PLEASE

11 months ago, Pupa1213

ZERO STAR

Don’t fall for this website, it will cost you more if you need to make any changes. No way to contact the customer service via phone or email, only through the app and “live chat”, while I tried to change my flight for 6th days now and chatted with 5-6 different agents, none of them can change the plane ticket for me, instead they all gave me different answer- the first one told me to wait for 3 days, the second one say they will call me in 3-4 hours, the third one say they can’t do anything but will escalate my request, and 4th one said I should have just called the airline. Got an email at 4 am and said they can’t get hold of me through phone but there’s no miss call or voicemail. Finally called the airline myself and they said since it’s 3rd party booking, all the change need to be made through them even if I cancel my flight. End up spending twice as much to get my flight changed. Not worth your time headache and money to book ticket through them. DON’T DO IT!

2 years ago, zken95

Don’t be fooled by the low prices. Worst travel agency.

TL;DR: Horrendous customer service. Lost out on $ booking through them. Do NOT use this travel agency. I usually don’t write reviews for apps but my experience led me to write one to warn others about eDreams. Their customer service is horrendous, the app is poorly designed and there is no way to get in contact with them for a simple refund. I booked a flight through them, but the airline cancelled the flight and issued a refund to the card they used to purchase the flight. However, my own card was still charged. The airline indicated the dispute would be settled with eDreams as the refund was issued. Their chat bot is useless on their site, there is no # you can call, most of them don’t work, and their social media platforms are not monitored/or used. Granted it was not a lot of money as it was a low cost airline carrier, but reading through other reviews; some people are in the same boat at a loss of thousands of dollars. Do NOT use this travel agency!

3 years ago, Furuigakko

Scam Dreams

Good luck if you need any customer service. They lack customer service: long phone wait times, a non-functional email address, a fake Twitter support page. I’ve been waiting to get a simple refund for months now; I have all the documentation required. Lack of response and very unprofessional when I do get one (they repeatedly ask for my email and booking number when all they have to do is scroll up in my Twitter DM). About the app itself, this is when the problem started. About to book a flight, the app timed out during the payment stage. So I book directly with the airline instead. Hours later I get a confirmation email from Edreams; now I have a double booking. I keep the direct airline reservation because I don’t want to reward a company with a poorly designed app. 2 months later this matter has not been resolved. User, buyer beware: Edreams will not help you. Scam Dreams is more appropriate for this joke of a company. You guys are ripping consumers off!

3 years ago, HorsemanYJ

Must read this and reconsider using this. Worst ever experience.

Last month, I booked an international flight for a family emergency. It was 96 hours prior the flight schedule when I made reservation. Because I had to travel with my pet dog, I had to add her on my flight ticket 48 hours prior the departure time. So I called the airline to add her.. I gave them my reservation info and they said it didn't exist. The reservation provided by eDreams didn't exist.😇 So I called eDreams at least 5-6 times to get refund within 24 hours of reservation and even after that, they didn't refund my money and until now, they have not. They have worst customer service. Their refund system is most terrible one I have ever experienced. If you are used to those flexible refund systems that most American travel agency websites have, then try to avoid using this eDreams. They are unlike what you experienced. I tried to save less than $100 and I lost whole $600. I definitely DO NOT recommend this app/website.

1 year ago, ocularp

Poor customer service

I had a flight cancelled due to a transportation strike in Europe - the way eDreams handled the booking I couldn’t contact the airline directly to reschedule the equivalent flight the next day, so I opted for a refund - which I am 100% obligated to in the event of a cancellation under EU law within a few weeks (I actually believe it’s 7 days). It was immediately clear that they had no intent to refund any portion of the price beyond the original booking fee - claiming they wouldn’t be able to until the airline responded. As a travel agent they’re still responsible for delivering the same services and refunding the full ticketed price. Their dispute is with the airline, not me. Luckily my credit card company handled the dispute well and I received back the full cost that eDreams said could take 6 months or longer. If you book with them, book with a credit card. This was literally the only time I’ve ever had to file a dispute in my life.

4 months ago, rashadiya jamil

Refund issue

I had a typo error for just a letter on my booking. I ask them if the can edit it. And they suggested to just cancel the booking and book and new one. They said I can have a full refund within a week coz it was just few minutes when I realized the typo error. I cancelled and filed for refund. They let me wait for a 10days. 10 days past no refund was received. I waited until more than a month, it was actually the 41st day today since I filed for a refund but I still received nothing but just a false reassurance. I was planning book here again but changed my mind. It causes me a lot of inconvenience. They also don't have contact number to call. We have to reach them thru chat which will take them ages to response. I don't know if they will still send my refund or not anymore. They always say they have escalated the issue but done nothing at all up until now. Won't use this app again.

9 months ago, TravelerDeb

You WILL lose money. Count on being dissatisfied

So all the bad reviews are actually correct. I rarely write reviews because I get the fact that people are shorthanded things are difficult because of the pandemic but this website and this company, are the worst I’ve ever dealt with in my 60+ years of traveling. Not to mention the fact that I lost over $3000 but their claims and their policies are misleading. Do not download the app because it is useless. IF u need a refund, 3 months or more they say. It is difficult to find things, It is difficult to use, and it is unreliable and makes you go round and round in circles just trying to find answers. It appears that they are just trying to get your money and hopefully you won’t complain. Stick with well-known and well run travel companies but not this one if I could leave zero stars I would.

3 weeks ago, Tdawg1996!

DO NOT USE EDREAMS ITS A SCAM!!!

I could not say this enough. I booked with them last year a few months ahead of time for a flight from Germany to icleand as part of my return trip back to the states. I got update emails from eDreams telling me to “get ready for my flight!” The day before I was about to fly out I even got an email from them saying that my flight was CONFIRMED! Needless to say it wasn’t confirmed.. When I got to stuttgart airport I had the very unpleasant experience of learning from a airport employee that not only was that flight cancelled but also that Iceland as a destination for that airport had been cancelled for the last SEVERAL MONTHS. Meaning that eDreams does not even bother to check on flights and the “confirmation email” they sent me was nothing but automated bull crap they probably send to everyone. When I talked to a representative they refused to reimburse the transaction fee. They claim that THEY ARE NOT LIABLE for the flight actually existing or not. So I was down $70 for a flight that never existed. This company is a waste of resources and I sincerely hope it goes out of business. Do your self a favor and punch yourself in the face, at least you won’t have to pay for the head ache. Screw you eDreams more like eNightmare

10 months ago, Galaxygirl1

Be warned of fraud

I was directed to this website from Kayak. It looked like a great deal. When my purchase was processed a pop up said that the price had changed. I was charged an additional $150 that I had not consented to. There was never an opportunity to agree to the higher amount. It informed me of the higher amount after the transaction was completed. I tried to cancel but their screen said they would try to process a cancellation and it could take up to 3 months for the airline to refund me. I went in chat on their site and was told that because I purchased their cancellation insurance as part of the purchase that I would only be entitled to an 80% refund! I belief they are fraudulent. I was trying to cancel right after purchase ! I am now going to try to fight this with my credit card. Beware of their tactics. Stay away.

7 months ago, ffrefertgytjt

scum of the earth scam artist company

I simply purchased a plane ticket on their website and checked out as a guest. They automatically signed me up for a prime membership without my consent and started billing me $60 a month. When I try to contact customer service it is nonexistent, there’s just a chatbot that tells you that there are no live agents available. And then it gives you an explanation about how “they you signed you up” for the prime account on their own when you made a purchase. They even told me that I don’t even have a password for my account because they assigned one for me. Which is further evidence, proving that I never signed up for this account that they are charging me $60 a month for and I can’t cancel because there’s no one to help you. A real piece of garbage scam artist company. Beware and stay far away from it

5 years ago, wfcinkr90

Customer service nightmare

I have used eDreams for the last 4 years for my traveling . I never had an issue till I had to call about my flight and transfer time . I never had this type of experience before with over the phone customer service. I asking to increase my transfer times (i was flexible with dates ) . I was told to call back every 25-15 hours to get updates . I did this for about 4 days till I lost it . The customer service rep would cut me off while talking. They would mute me middle of talking . They keep confusing me , telling me I said this and not that . I felt like trash every time I got off the phone with them . I did yell at the manager because he just kept cutting me off and not letting me speak. I felt like I was getting scammed and gas lighted by the csr and the csr management. I am very disappointed in eDreams for having poor customer service .

5 months ago, Jdonahuepsk

Don’t trust company

I had to change my flight date due to an emergency and even paid for the flexible flight insurance. Went to change the flight online and had to pay an additional $15. Understandable but I guess that doesn’t actually change it. They call me the next day to confirm the change but I’m in a meeting. They leave no voicemail and no way to call back. I download the app to talk with someone and they passive aggressively said to make sure I’m available when they call next time and they will call in the next 72 hrs! I’m supposed to clear my schedule for 72 hrs so I can confirm the flight change I made online and for some reason the customer service person I’m talking to on the app can’t just confirm it. They finally got around to calling me and it was now $80 to change a $125 flight.

1 year ago, IPAD216GIG

Hidden fee, no easy way to contact support

I got directed to book a flight at eDreams from kayak. Kayak was showing Them as the cheapest. Once I booked, I realized I was charged a booking fee in addition to the gate shown which meant they were no longer the cheapest. I canceled right away and booked directly with the airlines. When I wanted to contact them for the refund processing, there was no way to chat/call unless you install the app. After installing the app, I started a chat with a bot and asked to talk to an agent. They put me in the queue with 35 minutes wait. The bad part is that the app will ask every 5-10 minutes if you want to stay in the queue abd if you don’t respond in 2 minutes, you will lose your number in the queue. Why? It seems like they discourage talking to customers. Will never use them again.

2 years ago, Loretta Lo

Nearly twice more $ than booking directly

I thought I was booking thru Kayak. When I chose a Frontier round trip, suddenly I was working with eDreams instead, though within the Kayak app. I expected the low price of the flights to be added to with luggage fees, etc. My total cost after paying for luggage, customer service fees- what??!!- was $220. Okay. Then I received confirmation emails from both eDreams and Frontier. Frontier total cost was $136. So it seems to me that I was scammed into paying an additional $84, which was charged to my card immediately. Very disappointing. I guess the point of eDreams is to act as a sort of airline concierge, as they check you in automatically. This was not made clear when I was simply attempting to book an inexpensive flight.

2 years ago, Melin M.C.

Stay away!!!!!

The only good thing about this app has to offer is cheap prices. My flight got canceled allegiant send a refund and edreams use a different card number that was not mine to pay for my ticket they kept the refund and I still cannot contact them. Going through security my boarding pass, which I was using through the edreams app was showing up in valid and I have to go to the desk and pay for a printed version of my boarding pass I spent two hours waiting for allegiant representative to answer the phone for them to inform me that edreams is known to be very fraudulent!! On top of that when my flight got canceled I did not receive a notification for over an hour after, informing me that the flight got canceled. Luckily, I was already there and had paid for a different flight.

1 year ago, zatie d

I will never use their services again

I tried to get my board pass and it said see attendant, my friend need a wheelchair so I thought that was why. The conformation I received was invalid and I couldn’t print my boarding pass. United they booked it then two days later canceled it. I was so upset! Tried to get ahold of someone and all I got was a robot. Finely found a phone number on the internet and got a person after waiting on hold for 30 minutes, the person did not speak English and the flight was boarding. He continued to say no conformation asked to speak to a manager and he gave me a different confirmation number and I was able to get my boarding pass. I was so upset. My flight was delayed so I was able to still take my trip. I did get to the airport 4 hour early too.

2 years ago, Jbroark

Scam app

I bought a fly to a Mexico though this company page, I paid a very expensive one because I selected an extra option so that I could cancelled immediately as they offered. 2 days after that I te to canceled and they told me it could take 6 month because, they said, companies have to much cancelations because of COVID (???). I Called them but the don’t answer. There is not other way to contact them. Cancellation is pending since a month ago. But this is not all. They are not online with airlines, they took muy credit card data and purchased in Aeroméxico the most cheep flight with not cancelation option, which I never autorized. And charged the extra cost for them apart, 3 times the cost of the Ticked they buy without my authorization. So, never use this app.

3 months ago, MFKDDS

Great experience so far!

Blows away the competition for ease of use! Just booked 1st leg of last minute international trip with eDreams after securing a return leg fare on a competitor. The eDreams transaction was seamless right down to adding the app with verification of my purchase to my phone. And the fare was incredibly low!! When I went back to complete transaction with competitor I could not complete the transaction due to their oops! Will have to report back on how things go after completing my eDreams trip.

2 years ago, formerowl11

Worst customer experience I’ve ever had in my life

DO NOT USE EDREAMS!!!! I have been flying for 20 years and can say I’ve never experienced anything like this before. When you purchase a ticket and it states “carry on bags included” and then you come to find out that it was marketed incorrectly (aka no bags included” their team had responded with nothing other than making me feel like an absolute idiot on the matter. I’m blown away by their lack of empathy and response with all of this and have now been charged more than double what I originally paid for the flights purely because they marketed it completely incorrectly There are hundreds of sites out there that do the same thing, I highly recommend you find ANYONE other than edreams to purchase from.

4 years ago, Agogo2

Great seller, good deals, okay app

Like everything I purchased so far (international flight+hotel)... but, I had to change my travel date, which was no problem when I called it’s 24/7 customer service. I paid extra and the service was prompt. The problem is that I don’t get any updated information on the website, nor on the app. I called 3x in two days and each time the customer rep told me to wait 3-4 hours for the app to update. First of all, 3-4 hours for an update is ridiculous in now these days. Secondly, I have waited nearly 24 hours and still don’t see my new travel date. No sense of guarantee and confirmation. Conclusion: not agile for any change of plan.

1 month ago, __Kelly___

Customer service is horrible. Do not purchase flights through this app

On the app it stated changes were permitted and only had to pay price difference. Everything was processed and was only waiting to hear back from them to confirm the changes, however when I was contacted, the rep stated that there was a fee of €3000+ fee. When I asked him if I could cancel the flight, he told me I had to contact the airline, false. The airline will always direct you back to the 3rd party where you purchased your flight. My advice is go through the airline directly to purchase your flight and don’t waste your money on this app that will charge you a ridiculous amount when needing to make changes to your reservation.

1 year ago, tiger 100

CAVEAT EMPTOR

Booked through eDreams and my initial departure flight from Atlanta on Aer Lingus was listed as EI 996 Atlanta - Boston 5:24 - 8:10 PM. EI 996 was a one time flight that took off and landed in Shannon Airport, Ireland on November 18, 2020.(check it for yourself in FlightAware). When I tried to correct/change this eDreams told me that everything was confirmed and that they “guaranteed “ it. I called Aer Lingus and they verified that eDreams BOOKED ME ON A NONEXISTENT FLIGHT. DO NOT DO BUSINESS WITH EDREAMS. eDreams customer service promises to “elevate your issue” but there is absolutely no follow through or resolution. Consider yourself warned. CAVEAT EMPTOR!!! For those that have had similar experiences, please file complaints with Apple, any travel site you used to find eDreams (Kayak, Expedia, etc. ) as well as the Federal Trade Commission. Rest assured that I will be filing complaints.

2 years ago, Devarak

**FRAUD ALERT**

Booked a couple of international tickets through this agency for Qatar Airlines. Paid the ticket price and the EDreams website gave the airline’s confirmation number. Then I tried to enter the confirmation number in Qatar Airlines website. The confirmation did not exist. Called up Qatar, and they asked me to check with the travel agent. Tried calling EDreams and was in hold forever. With all this, I canceled my tickets. All of this happened within 1 hr of my booking. Now comes the fraud part. Qatar Airlines refunded the ticket money, EDreams charged me $275 and refuses to return the money because I canceled the tickets. I had to cancel because the airline confirmation number they gave did not work. Not because my plans changed. At the end I have been defrauded of $275.

2 years ago, Belafonte2069

Horrible service!!!

My name is Charles Martin. I booked a flight from West Palm Beach to Houston and a return flight back to West Palm Beach. I needed to change the return flight for a week earlier than expected just to be told that the ticket couldn’t be changed and the fare was non refundable. I don’t know about you, but I don’t have almost $200 just to throw away because they don’t tell you in advance that the ticket is non refundable nor can the flight be changed. This is non acceptable and I won’t be doing business with this company anymore. I advise whoever is wanting to book a flight to find another service to do business with, this one is not for you! Would have given 0 stars but I had to pick one stare for this to post!

4 years ago, j0hana

Absolutely love this app and company!

I have been flying though eDreams for years now? Never had any issues, everything is legit, and if you subscribe to their mails you are bound to save some money! I used their hotel 50% off hotel coupons multiple times, and got to stay at even better hotels for the same price. You can link all your mile collecting clubs to your eDreams profile and never worrie about digging up the info every time you want to earn miles! Big bonus for me! Keep it up!!

1 year ago, Clint1018

Complete sham

Booked a flight through this app. Received an email from Ryanair that they don’t authorize flights through third party and I have to verify. I go to verify with the confirmation number, Ryanair has no record my flight is booked. On top of it all, I go to my confirmation in the app and they booked a flight from Dublin to Glasglow. Then a return from Glasglow to Dublin to Nuremberg. I’M FLYING OUT OF NUREMBERG. They never booked my flight to Dublin to begin with. Now when I try to request a refund, I have to go through the air services themselves. I can’t do that when my flights aren’t even in their records. Absolutely stay away from this sham of an app. Learned my lesson. Hopefully this stops someone from having a headache from this garbage app.

3 years ago, c771456

Confusing and poorly designed app

I have been notified my flight has changed multiple times. It gives me instructions to log in and accept or request a refund. There isn’t any place to actually do this. I sent an email which wasn’t easy to find the address. I did get a response a few days later to wait until a week before our schedule departure. I understand, during these very unusual and trying times, personnel is short and everything is backed up but I believe I am owed at least some assistance on what I should do at this point. This was my first time booking through eDreams and I promise you, it will be my last. I suspect I am out the money I paid to book the flights and I have no where to turn for help.

2 years ago, tobindm

Miserable app and experience

Booked some flights through e dreams saving some money but had some flights get canceled by the airlines and was offered a flight credit and a $70 gift card and all I had to do was rebook a flight to use it. I proceeded to rebook a flight and neither the flight credit or gift card were applied as the rebooking had to be made through an agent. Was able to use the flight credit for another flight but could not use the giftcard as the app continuously asks for login information and nothing changes on the UI and was never able to utilize the gift card… seems like they save you money but a saving a couple bucks just isn’t worth the hassle…

1 month ago, Livin' with Livvy

DO NOT INSTALL!

I hope you are reading the reviews! I have no clue how they rate so high with all the one star reviews on here, which I wish I would have read before installing! I would leave negative stars to balance it out if I could! Total scammers who claim in every email to me to have transparency, the transparency of mud! I cancelled everything with them. My flight, my transactions, everything! My flight was refunded, a few weeks later they still charged me for my “Prime Membership” which is a JOKE! After multiple emails, and phone calls they are refusing to refund claiming it’s beyond the agreement time. THERE WAS NO AGREEMENT!!! Should be illegal, shame on whoever runs this and allows it to continue.

1 year ago, SelvaMani Realtor

WORST experience - Charged us and didn’t book our tickets

We requested to book a ticket, they charged our card immediately. We thought we are going to get a confirmation number in a few hours. We waited patiently and kept checking our emails. Didn’t get any confirmation number from them. We tried to respond to their emails and figured that those are ‘NoReply’ emailID so we cannot reply to that email. We were bit puzzled that after three days no booking confirmation details on their website and no emails from them. We contacted the airline to see whether they have any details on our booking via eDreams/ the airlines mentioned that eDreams didn’t make the payment. Then where did our money go. It’s 2890$ for two tickets. How could they hold our money for three days and didn’t even book the tickets. We still have no clue. since they couldn’t book the ticket, we assumed they will be able to refund the whole immediately. But they told it will take 7-10 business days to refund the amount. Such a scam!!

2 years ago, Emergencypete

Such a bad experience

First off, I want to say I never write reviews but this experience prompted me to write one. I booked a flight for same day as I needed to fly from Orlando to NY for an emergency. I booked the flight and they took the money. Later on in the day the app says it’s still processing as the day progressed they never gave me a booking confirmation with my airline. So now it’s almost time to leave and I didn’t have my boarding pass. I called them and their over seas customer service was no help at all. I ended up having to cancel and book the flight directly through the airline which I eventually missed because I was on the phone with customer service for so long. DO NOT USE THIS APP.

6 months ago, big boston

Do Not Book With These People

Read the reviews and you will understand why people are saying to stay away and do not book a flight, hotel or anything from this company. You can’t even speak with anyone. You will only be able to TexT message through the APP and the response you get is computer generated. This company should not even be in business. Cancelled my flight within 1 hour of booking and I also made sure it was cancelled through the airline. Both the airline and this company show that I successfully cancelled my flight but this company still has not refunded my purchase. They say it can take 30-90 days for a refund. STAY FAR AWAY FROM THIS COMPANY

12 months ago, TuyenUS

Don’t buy tickets from Edream(SCAM)

We bought the tickets, to fly on Korean Air, from Edream and then we contacted them wanting to change the date, they stated that: Korean air isn’t selling any tickets for at least 2 months. Edream didn’t want to do anything for me, I tried contacting them 3 times and they kept saying the same thing, that there are no available dates. Of course, on all of the other agent sites I can see a lot of Korean Air tickets for sale on the new dates. Finally, I contacted Korean Air Airlines and they accepted responsibility for me and helped me change the tickets with no extra fee. That’s awesome customer service. And trust me, Edream company is not a good agent and is a Scam company. Go far away from them !!!

Description

Thinking about travelling? Are you looking for a cheap flight? Download our app and make the trip of your dreams! We will also do the check-in for you, as soon as it is available, so you only have to worry about enjoying your trip. Our eDreams travel app is the best rated in the travel industry; it has more than 2 million reviews and 18 million users! We'll take care of everything: Finding cheap flights, showing you the best hotels and other accommodations for your stay, negotiating great deals on your rental car or arranging your ride from the airport to your destination. We've got you covered! Cheap flights Find cheap flights among our more than 600 airlines, for one way, return or multi-city! Our wide variety of flights offers you from long distance flights to cheap low cost flights with airlines such as Ryanair, Easyjet, British Airways, United Airlines, Air Europa and more. Book your flights with us and you will be able to download your boarding passes directly from the app, in addition to tracking the status of any flight in real time. You will find the ideal flight and tickets at the cheapest price in our travel app. Hotels Take a look at our more than 2 million hotels and other accommodations for all budgets and types of trips. Search, book and compare hotel offers very easily. You can book hotels like Melià Hotels and Resorts, Marriott, Eurostars, NH, Catalonia Hotels & Resorts and much more. Cancellation is free if you change your plans. We also offer discounts of up to 40% less in hotels if you book a flight with us. Car rental Do you want to complete your booking with a car rental? We offer cars from companies such as Hertz, Avis, Europcar, Alamo, Budget and up to 800 car rental agencies. Rent a car anytime, anywhere and travel at your own pace. Sounds good, right? And that's not all! Our travel app not only offers you cheap flights, hotel deals, and car rentals for your trips ... download the app and: - Order your boarding passes for all your flights, and we will check-in as soon as it is available - follow the status of any flight in real time with our new flight tracker feature - Create an account and receive real time flight status notifications: gate numbers, baggage belts, delays or cancellations and more - Check your flight itineraries, booking references or baggage allowances in the My Trips section, even without an internet connection! - download our free travel guides and discover what to do at your destination, even if you don't have an internet connection eDreams helps you to find the best deals on flights, hotels and car rentals. Search, compare and book flight + hotel tickets in our travel app to enjoy a 40% discount. We strive every day to make your travel dreams come true. If you had a positive experience with our app, would you mind rating us with 5 stars in the App Store? Thank you!