Love this app since it is user friendly and easy to find what you are looking for, offers extra helpful features like a check list to help you prepare for your trip as well as packing and checking your passport expiration date. And much more like the weather at your destination, places to visit and much more ! The only thing it’s missing is the option to add the boarding pass to the “Wallet” for iPhone users. This would be VERY helpful !
I like to search for a flight on the app and then use the blank white screen that I get as a low intensity flashlight. Otherwise the app has zero function. I’m embarrassed to admit that I’ve actually tried to check my flight status and even book my flights on the app many times. I do this out of habit because it’s so convenient on the united app which works perfectly. Unfortunately, I’m sorry to report that I have never once succeeded in getting a single morsel of information or usefulness from the el al app. It simply does not work at all. Even the simplest tasks just don’t work. It’s literally useless. It would be more convenient to not have an app at all so that I don’t bother wasting my time. El al represent the country that invented the computer processor and the USB and every other high tech gadget but they can’t manage to make a basic app that every other airline has. I like to think that they have some intentional security reason for purposely not offering a functional app because if they literally got a random Israeli off the street to make a proper functional app they could get it done tomorrow .
I use many airline apps and this is the worst. The first time I signed up I could not update my name. Multiple times I can’t get into the app it just circles and circles and I can’t get in. “Service is not available “. While I signed up with Face ID sometimes It says “not available”. I tried to tie in my Matmid number at check in and it doesn’t recognize my number. Trying to log in to get my boarding pass it kicked me out and then I got a message in Hebrew even though I had the English tab marked. I could not get out of the loop. I tried to log back in as I received no confirmation of my boarding pass and I was told I already checked in. It was difficult to find the actual boarding pass. The first time I used the app your birthday application did not work. I could not set the proper birthday. Luckily we had a computer around and could log in that way. Please check out why your app is so unstable.
I booked a reservation only to find that I had booked the wrong date!! I went on line and was able to change the reservation with no problem. Great Service.
User friendly and quick and easy! However the flight presented some issues. Insufficient bathroom facilities configuration on board in Business. We flew business class. Only one bathroom in the business cabin and it was constantly full. Passengers stayed inside for great lengths of time. That is different if there were more than one bathroom in the cabin. Business class restroom never appeared to have been cleaned or tidied up. It was very unsanitary. Coach class bathrooms same but much worse.
Seriously EL AL, you call this an app in 2017? I understand it's not easy to design a functioning app. So why don't you just copy another airlines like Delta's or EasyJet design for example. At least for your frequent flyers Matmid club. EL AL is falling behind more and more in every single area. Competitive Prices, customer service, Frequent flyer program, Old aircrafts with old entertainment systems and even the seats are falling apart. Seriously you have to upgrade everything, act more like a Israeli startup please or you will keep on losing your loyal travelers to other airlines.
The website is hard to navigate even though it’s a little bit easier now and it’s hard to change your flights or just see if you want to change your seats etc. other airlines make it very simple. It’s even hard to contact an agent that speaks English via the chat with us or via phone. I think the airline itself is excellent but I wish the website was easier.
I booked a flight with El Al and I added the flight to the app and the app does everything an airline app is supposed to do. From adding the booking to managing it. I didnt encounter any bugs or errors. The App was very responsive and running smoothly.
It starts right away with being greeted by a count down to your flight and then everything you need is 1 tap later. I’ve never been impressed by an airline app until now.
Wow.. big improvement over years ago. I can go on the Matid/El Al app and find everything about my flight. Get suggestions on how to be organized for the trip. Updates on Covid. Good job fixing everything.
The App and EL AL web site are both poorly designed and frustrating to use. This is in line with their poor customer service. I enter my user ID and password but the app doesn't remember it. Next time I used the app itt challenged me to enter the password again. I am a young computer programmer. I know a good App when I see it. EL AL does not provide a good App. The web site is as bad. And the phone support is a disaster.
I downloaded the app for my upcoming trip next week and at first I couldn’t get it to work. I contacted El Al app support and they quickly helped me fix my problem....all is good now! App is easy to register and access. 🇮🇱🥰
It takes a long time for it to load everytime. The app itself is fine and useful once it loads. But it can take a number of minutes for that to happen.
The app is decent…when it works. It almost never loads - it always gets stuck on the initial loading scene with the clouds and the app itself just never opens. I manage to get the app to load maybe 1 in every 15-20 times that I try opening it.
Amazing how old and worn out the website and app for this company feel given its origin on the “Startup Nation.” Sometimes it randomly wont startup—crashes sometimes, and overall is very not user friendly. The newest version is a big step forward, but I expect more and end up calling to get what I need because the app is so lousy.
Such a bad app. This is the new app? What’s the point of adding family members if I can’t see their account information. Also, when trying to book a flight it still directs to the website (within the app) and since I’ve logged in it’s giving me an error and not letting me view flights. Was a bad app, and still is a horrible app. Get your act together and create a normal app it shouldn’t be so hard for such a big company.
Kudos on the pleasant black / white graphic as the app loads. a lot of time went into the execution of this app. it’s simple to navigate to find my information, checkin, get sears etc.
I have never written a review for an app before but this app is so frustrating and terrible that it made me want to. It won’t let me check-in for a flight saying I have incorrect information even though the app itself filled in the information. Every time I try to log in to the app my password doesn’t work so I have to use a one time password but my number won’t work even though I’ve changed it successfully in the app so I have to use my email which is more annoying. EL AL, this is just embarrassing how terrible this app works and it needs to be fixed immediately! And their website needs a lot of work too!
Downloaded the app, tried to upgrade my seat and I had to use PayPal. Amex didn’t work while overseas. Also, El Al profiles if you even look Arab, I’d recommend flying with a non-racist airline :) I was denied check-in for a flight cause I look Arab even tho I’m a non-Arab, ethnically Chaldean, white gay American with Iraqi ancestry. Worst airline and terrible app. Also, unless you speak Hebrew have fun fighting to get any English options efficiently.
ElAl is a terrific airline. The business class is really excellent. I’ve flown all the airlines and this business class seat is better. Lots of room, great service and very comfortable.
Though there were some blips when initially downloaded, the app is now functioning well. It does precisely what it’s supposed to without any concerns. Bravo!
When I got the app, I expected initial difficulty...I had a couple glitches, but each was amazingly easy to resolve. I am all checked in for my first ever El Al flight!
Can’t use most features including check in if you use VPN on your phone, must turn it off, primarily because many features are simply opened from the web and their website is not accessible via VPN.. 😩
Not accessibility friendly, not working most of the time, app freeze and having to restart the application. Load time takes forever… feels like a13 years old build this application. Took 24 hours for my reservation to show…. Wow!!! Learn from Spirit, Delta, United how I to build mobile apps.
The app is unreliable, temperamental and useless! Not working when you need it most! Tried to check in, few pages later I get an unexplained error message! Made several attempts, same result! The website for that matter has the same issues. Surprising from an Israeli tech company!
Flight LY317 from Tel Aviv to LHR... best flight ever.. El Al pilots are certainly just better! Would even marry the pilot .. so good was the flight... specially the last bit over London❤️
Incredibly slow, constant crashes, logs out for no reason, no saved password or Touch ID option. No easy way to manage flight that doesn’t redirect to the full website. How are you planning to become a profitable airline where your technology is so outdated...
Tried WhatsApp I got the runaround from their bot until finally was queued to get an agent. But after an hour of waiting my ticket was closed due to inactivity. I tried contacting again and no response. Then tried contacting via messenger and nobody is replying there either.
UI design is poor and it takes too long to get your boarding pass. I had to recover my password and was issued a “temporary” password. On the following screen they asked me for my current password and the temporary password didn’t work. The app is broken and needs a complete redesign!
It’s an improvement on previous version for sure but still slow, lacking core features, throwing you back to an old fashioned webpage in many of the cases. This is lagging behind almost any other airline app I’ve used.
Wanted to point out that I was flying from Tel Aviv to Newark on a 777 plane and it didn’t have internet and my son was in the hospital and wanted to get updates from my wife. Captain Roy Leshem was kind enough to go beyond the call of duty and called my wife from the cockpit and bring updates to me during the flight. Amazing amazing amazing !!! That’s why you fly El-Al We love el-al Thank you Captain Roy
אל על בכף ידך, בכל מקום ובכל זמן! הזמינו טיסה, נהלו את ההזמנה שלכם ובצעו צ'ק-אין בקלות ובמהירות. קבלו התראות חכמות הקשורות בטיסתכם, ותהיו הראשונים לדעת על המבצעים החמים שלנו. • יוצרים חשבון אחד לכל בני המשפחה ומזמינים טיסות בקלות ובמהירות • שוכחים מסיסמאות! חברי המתמיד שומרים את פרטי ההזדהות במכשיר • מנהלים את רשימת המשימות לקראת הטיסה. • שומרים את כל מסמכי הנסיעה במכשיר הנייד (פרטי ההזמנה, כרטיס עלייה למטוס, תגי כבודה, צילומי דרכון) • מתעדכנים אונליין בכל מה שחשוב לקראת הנסיעה הקרובה • מתכננים את הנסיעה לשדה התעופה • יוצרים איתנו קשר בכל שאלה או בקשה Stay connected with EL AL APP! Book a flight, manage your booking and check in easily and quickly. Get smart alerts related to your flight, and be the first to know about our hot deals. • Create one account for all family members and book flights easily and quickly • Forget your passwords! Frequent flyer members keep identification details on the device • Manage your tasks list for the flight. • Keep all travel documents on your mobile device (booking details, boarding pass, baggage tags, passport photos) • Keep up to date on everything that's important for your upcoming trip • Plan your trip to the airport • Contact us with any questions or requests
