The app & the website will not let me update from temporary plate to permanent plate while activation is pending. I got the new plate before the new tag came in.
Still waiting ... and waiting ... for our transponders
We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. Unfortunately, you can only buy them at state stores or order them online. Due to COVID, the state stores are closed, so the only choice was to order them online and wait for them to arrive in the mail before activating them (I’m spoiled by the system in Florida, where you can buy a Sunpass at Publix and immediately activate it online - the opposite of the system in Texas). I ordered our transponders on July 3, 2020. It is now July 21, and still no transponders. We’re only here for another ten days. So, I’ve pretty much given up. What a useless bureaucracy. Btw, I considered the EZ Tag Express app, but the reviews were terrible and I couldn’t afford the risk of a citation being sent to my rental car company.
There is a constant issue that I have been having and am sure others have too, where I get signed out because of a expired session? It’s extremely frustrating especially when my password is never typed in wrong and I have full signal or Wi-fi connected at its max. I have to end up locking my Debit card so you guys don’t charge me $20 when I only need to fill up $4 or whatever amount. It is ridiculous that an app so simple has this issue for people who simply need to pay a toll to drive.
I have no issues with this app telling me my balance, and allowing me to pay. But the issue is that I have to identify myself twice by proving that I’m a human snd by taking a stupid test, all while being on MY phone. I absolutely hate those tests that require you to pick out pictures of a motorcycle or a bike or traffic lights and half the time the pictures are so small you can’t even see them. Paying your toll feed is a horrendous experience on this app.
When the app actually cooperates, it’s wonderful, quick and easy to add money, etc. But 98% of the time, I’ll login and it suspends me for too many login attempts after one attempt and makes me wait an hour to try again, then it logs me in just fine. Other times, I’ll be logged in to make a payment and it kicks me out of the app with the same reason of too many login attempts, when I was already logged in.
This application has serious problems. In my case, I have a three-axle truck and they sometimes charge me for 4 axles in a month of work. Maybe you lose about 60 dollars. I have called support several times and they never solve the problem. They say it is an automated system. and that nothing can be done but the system is always wrong in their favor. They have never charged me for two axles. You draw your own conclusions.
Face ID works correct on my X Max but my new SE with Touch ID will not let me bring up the settings menu so I can not turn Touch ID on. I noticed a review from February saying they couldn’t get Touch ID to work either. I thought it might be an issue because the SE is new but now it seems that it was an issue before the SE was released.
For some reason it keeps making me log in and after 3 seconds it logs me out. If I try to quickly press account or to add funds it logs me out. I sign in again and keeps doing the same thing. Just keeps kicking me out over and over. So annoying since all I want to do is refill my balance.
I'm happy to see a iOS app that lets me manage my account. Great job to everyone involved, the interface is clean, well designed, and PDFs of my transactions downloaded extremely fast!!
Really impressed with HCTRA and this app. Very user intuitive and I have all the data I need at my fingertips. Much credit to the development team, well done!
The app was so easy to use. Log in was the same, everything came up. I really liked the PDF conversion to download and print if needed. Great job people.
Logged into try to add more money to my account to be able to use the toll road and app said it was locked because my device was jailbroken. My device is an IPhone and would void any warranty if jail broken. Fix your stupid app. My phone has not ever nor will ever be jail broken
I use this app frequently. Seems like every time I need it on the way to work and go into the account to add money or make sure there’s money on the account it crashes and logs me out and I can’t get back in until a couple of hours later
The app has been under maintenance for 4 to 5 days in a row. Just push the fix, or revert back. At least add a message to log into the website with a link. Who is steering this ship? Why do you not have any user empathy? Is there even any QA at all?
Wasn't able to add my car due to an unspecified error. Got logged out, and when I tried to log back in only one time, my account was locked for an hour due to too many incorrect login attempts.
No matter how many times it asks me to enable touch-id and I do it still doesn’t work. It’s turned on in settings yet it still doesn’t work. Aside from this I love the app!
This app deserves no stars. It’s sole purpose is to allow me to monitor my ez tag and make payments and majority of time I can’t. I have to let my balance get so low in order for me to make a payment.
When I try to login, error says need to go to app to login. Makes no sense when I am already on the app. I should not have to get on a computer to check balances.
Thought all was going well and working like it should be until I realize I’m getting screwed over so freaking hard and nothing will be done or made right. Don’t do it pay with cash!
Cuánto tiempo estará en mantenimiento la aplicación debo cambiar mi tarjeta de crédito ya que perdí la antierior ! Y no puedo todo está en mantenimiento hace semanas
Managing your EZ TAG account just got easier. For EZ TAG account holders, download the app and log into your account using the same username and password established on your HCTRA.org log in. If you don’t have an EZ TAG you can open an account with the mobile app using a credit card or bank account and order a toll tag to place on your windshield. Your EZ TAG works on all toll roads throughout Texas, Oklahoma and Kansas. The EZ TAG app allows you to manage all aspects of your EZ TAG Account, including: • View your balance and add funds to your account • Manage your payment methods • View your transactions • Manage your EZ TAGs and vehicles • Manage your EZ TAG Account profile • Receive push notifications and alerts • View news and closures • Call for HCTRA’s roadside assistance service Log-in to HCTRA.org if you need to: • View Monthly Statements • View Yearly Statements • Pay Missed Tolls • Pay Violation Invoices • Find FAQ's, rate charts and other information Please drive safely and remember that the HCTRA Incident Management Division responds to incidents and safeguards stranded motorists who need assistance while using Harris County-operated toll roads. Enjoying the app? Rate us. Your feedback helps us improve your experience. Have questions? Call 281-875-EASY to speak with customer service.
