I have only used the online service once. The items I purchased are great! But the delivery time was very slow. Other than that. I will be ordering again because it’s too hard for me to travel to the store. So very happy to have a delivery service.
This app is so disappointing. I flip houses for a living and was so happy to realize prices are way better at Floor & Decor than the other box stores. HOWEVER, I found out the coloring of the items are different on the app than in reality. I’m fortunate to have a Floor & Decor store nearby, so I decided to pick up some tiles for a property I’m working on. I found different bathroom tiles and planned color schemes and design of each bathroom with these tiles in mind. Both tiles were different shades than what showed online! I showed a worker the tile I needed, he showed me where it was in the store. On the app it was a nice gray tone, in the store it was white! The worker just said, “yeah, the app doesn’t always show accurate colors.” WHAT?!?! I feel bad for anyone using this app and ordering a bunch of stuff they can’t see in the store. They’re in for a big surprise. (The other tile was white in the app and cream in the store). Apparently Floor & Decor doesn’t care enough to make sure their app is accurate for consumers. Real shame.
Great idea if the app would work properly. Half the time when I search for items, they don’t show up even if I scan the barcode in the store it’ll show as not available! The other half of the time when you look for an item and you’re scrolling through what’s available it constantly wants to put you back at the top of the list instead of letting you scroll. quite annoying. The problem is not only with the app but also their website I’ve tried to use their website to order stuff and it does pretty much the same thing.
We always send our clients to Bob the store manager in Commack. He is wonderful in customer service. He pay attention to our clients needs and designs. The staff at Pro services are very helpful and always helping us with our new projects. Danny, Adam, Laura and the other staff members at Pro are so professional and helpful. We always will recommend our clients to go to the Commack showroom to choose there finished flooring along with their design team. Keep up the good work guys!! Thank you!!
Downloaded the app and attempted to create an order to send to my client before purchasing. App froze several times, wouldn’t create the order/job# and wouldn’t allow me to pay for items in my cart. Not to mention the load times are ridiculously slow. Was at the store and informed them of the issues I was having with their app and they said and I quote “Oh, that app don’t work, never has!” Wow, not the best start for F&D
Wow! Seriously love the new features they’ve added since I last used this app. The ability to create quotes on my phone is extremely useful. I’ll be using much more from now on.
I really like the pro services thus far for this store! I was surprises that I was able to get floor samples at no charge. Of course I purchased my flooring from the selected sample so it makes senses! So far, I love it.
One fundamental flaw with this app is when you’ve saved projects on the desk and go to the store the app doesn’t have any way to show your he items m your saved project. I mean that seems wild to me why would you not have that built in? Every other company has item lists or favs, 1 star at best till this comes along.
App lets you take advantage of their point system and partner discounts. Plus you can check inventory and buy directly from the up and pick up in store!!! Huge time saver!!!
I made sure reviewed the app, to let you know how slow and poor it is. It should help you to shop easily, however it just takes and waste your time and patient, how slow it’s. It helps you to find stock in different stores, this is way the 2nd star.
I have tried any times to complete the purchase and items Aref in the card however it doesn’t allow me to check out!! Developer need to make it functional and easier experience. Also for the past orders we don’t see the picture of items all the time.
Fantastic app for a fantastic store. You can check inventory, make lists, make purchases and download receipts all from your phone. And it's visually appealing as well. Nicely done!
It’s Amazing to deal with Julia in the pro service department at the Dale Mabry location, located in Tampa, FL. Julia by Far is the best pro service representative that any Contractor can ask for. She goes above and beyond to make sure our orders are seamless all the way through to delivery or pick up! Floor and Decor should be proud to have someone like her representing their brand. Sincerely, Kevin Medeiros Black Bough Homes
I have a pro account so it’s nice to see all of my jobs on record in case I ever need to go back and add tile I know exactly what was used and order more.
The app almost never can search and find products. The login process seems very antiquated and needs some updating. I shop here a lot and would love a better mobile solution for helping with my orders. Hopefully some progress is on the horizon. Thanks!
This app does not have everything the online version has. I copied and paste from website to app and it says no such item or product? This app could be so much better and helpful to contractors
you guys need to work on the app better than this I really am a pro account. Sometimes I don’t like to go shopping from Floor&Decor online go to Home Depot or other apps because it’s easier to use.
I just downloaded this application and it keeps telling me to update it but I literally JUST downloaded it. There is no UPDATE!! I thought this trash would be better than the website to order as a Pro but unfortunately it’s worse…. By a land slide.
Add a link to submit payments towards the account and I will give you 5 stars. The app is good for bringing up past orders and placing orders but other than that, clients can just go online or to the store.
No filter options when searching product!?! How can Floor Decor be so far behind on this. Could not use location to check local stock levels!?! Floor Decor you’re better than your junk app.
Absolutely the worst app I’ve ever used. Nothing works correctly. I can’t search products. You can’t do ANYTHING unless you make an account which is a bit much to just look at products
I just downloaded app today (Feb 11, 2023) and the app continues to ask me to update before I can use it, even though I’m using the most up to date version available on the App Store.
Give your business an edge. From start to finish, get everything you need to get the job done. DO MORE FROM YOUR MOBILE DEVICE You can manage everything you need for your jobs. With the PRO Premier app from Floor & Decor, you can view your orders, download receipts, check in-store inventory and locate stores. CHECK IN-STORE INVENTORY Browse our selection of tile, wood, stone, accessories, and installation materials. Search for product by store location and check inventory status. STORE INFORMATION & DIRECTIONS Look up your closest Floor & Decor locations and store hours directly from the app. Plus, get directions to the store location closest to you. ORGANIZE ORDERS Keep track of old, new, and ongoing orders for jobs. View active orders, review order history, and organize orders by client or job.
