I just loaded the app yesterday, and I cannot access it. I'm using an iPhone 12 with VoiceOver, the screen reader for the visually impaired. I tried it on my husband's phone first, and I got the same experience as if it was unable to load. Then somehow when I checked it the next day, it loaded and the screen reader was able to read it. I don't know what made the change. But I am unable to load it on mine. The only difference is that his phone isn't iPhone 13 Pro Max. I've noticed on the desktop website that when you want to go to the weekly ads or coupons, it seems to take you to a third-party page. Even if you thought you signed in separately already when you went to the initial page, it seems to want to make you sign in again. Are there now two different sign in places? I wonder if this is kind of complicating the process when it comes to loading the app.
New update made the app unusable. I can’t click on items on the weekly sale ad to place in my shopping cart and so I have to search for them. After clipping a coupon you can’t place the coupon items in your shopping cart right there and then either, nor does it tell you which of the eligible items are in stock like they did before. So, after clipping, you have to hunt for the eligible item and go back and forth between coupon folder and item to double check what the eligible size is. Huge inconvenience. It’s like, we’ll give you stuff on sale and coupons, but we will make it hard to find them and actually get to use them. I wish I kept the old, so much easier to use version.
I purchased items that were on the digital app. I went back later on to purchase more, before the ad was over. I was not able to use the digital coupon? (Because I had already purchased the item)The app. was letting me know that the sale was going to be over in so many days, ( so my thought : it’s letting me know to get more before the sale is over)If I took the time to download this app. In order to save money, why wouldn’t I be able to purchase more than just 1 time on a sale item. Why should I try to make a fake email in order to get a sale item? (As suggested by one of your associates). I’m not happy with how you have this App set up!!!!
I’m not sure if the people who wrote this app uses it. When I would select the weekly ad there would be an icon named categorized. I could easily go to say “produce” and see exactly what I’m looking for. Same with meats. But that option is now gone. I don’t want to fumble around in a pic I have to scan and figure out where something is at. Bring back categories, also if it ain’t broke don’t try to fix it. Thinking the app in improved is actually making it harder for some people.
I had used the app for years with no problems until the most recent update a couple months ago! Now I can’t log into the app not even after resetting my password! Instead I have to go to the website and even there I have to reset my password every time! So frustrating! I’ve contacted customer service and they send me a link but I still have same issues! Someone needs to look into the bugs and get them fixed!
App is broken after the latest update. It is stuck in a perpetual loop of wanting to find my store location. I have a foodsco in town and one in the next town over, but no foodsco stores even show up. When clicking on another store (Ralph’s over 30 miles away), it directs me to download the Kroger app. When trying to cancel to exit this screen, it does not let me. The cancel button only makes it reload the same prompt to find the closest store.
Who ever is picking the order can substitute any iteam and add any items they want. My last order they added a bottle of alcohol for themselves. This isn’t the first time this has happened, this is just the first time they have bought alcohol. Other times it is something small like a drink or some food for themselves. So they are pretty much stealing from me and they are getting away with it.
No matter what time or when i check the website it never works i click on a specific category to search for items and it’s always a problem and it never loads and i decided to download the app to see if the website was the problem bug no still doesn't work i cant add my location or stuff isn’t loading
I like this app for the most part. I like being able to add coupons to my card. The only problem is is that something inside the store is block my cell signal and makes the app almost useless. So much so that I cannot check my shopping list.
You would think with how big the franchise is, that they would have quality control on their app. Selecting to see the daily ad, it hardly works ever! Now, it just dosnt work. I’m reminded not to even go to the store when I check the app. It’s already not the best supermarket anyway.
Nothing of use is easy to access anymore. The grocery list that shows you your coupons and total can only be accessed through services menu on the website. Used to be on the app.
I just got a new phone and downloaded the Foods Co app. I am unable to log in and I even just changed my password on the Kroger website. Nothing! I’m looking at other reviews and see that I’m not the only one. Bad updates or whatever. Just not good.
How are you supposed to scan to clip and save now. The scanner only scans things to add them to your shopping list. Please bring back the old app. It actually worked soooooo much better. And the fuel rewards balance was so clear and easy to access.
Written on Jan. 23, 2020. Ever since they updated their privacy policy in January 2020. I have not been able to use the app. And the website is not user friendly. I have emailed the company to get answers and help. But they have not answered me & I wrote them 3days ago. I emailed them again today. So hopefully I will get some answers.
I was at the store they did not have what I wanted I ordered it online through the app they send someone into the same store to get what I wore and they did not have and I thought it was coming from a warehouse not the store I’m shopping at and they don’t have
Recently switched over to iPhone. I had a Galaxy Note before and had absolutely no problems with the app. On iPhone however I’m not even able to log in.
App did not recognize my reward card, and when I asked for help at my local store, they said that do not even honor digital coupons from the app. That was the whole point of downloading this, so I deleted it.
App stopped working. It was working 2 weeks ago, but now when I try to do a search or clip an item a error massage pops up that says “search error” and the operation couldn’t be completed. It also have the message (com.kroger.krogernetworking error3) I hope you all can fix this app so that I can clip my items and coupons to shop at Foods Co.
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the Foods Co app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Rewards Card to access all these great benefits: · Create and track Delivery and Ship orders right from the app · Shop an extended aisle of 1,000s of products from our trusted third-party sellers · Use Kroger Pay at in-store checkout – one scan applies your Rewards Card and payment · Easily build your online shopping list, and use it to shop in-store or to place your online order · View your weekly ads and quickly add sale items or specials to your shopping list · Clip digital coupons and use them to save in-store and online · Get Cash Back deals to earn money on items you already buy · Discover even more savings with exclusive promotions, personalized offers and bonus rewards · Check your fuel points · Use our locator to find the closest store or Fuel Center · View your purchase history and use it to easily reorder your favorite products · Add your Rewards Card to Wallet for iPhone. To use the Foods Co app, you'll need a Foods Co digital account. You can create one and link your Rewards Card through the app. Don't have a Rewards Card? You can add a new one when you create your digital account.
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