Foot Locker - Shop Releases

4.6 (151.1K)
105.4 MB
Age rating
Current version
Foot Locker Retail, Inc.
Last update
3 weeks ago
Version OS
15.0 or later
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User Reviews for Foot Locker - Shop Releases

4.64 out of 5
151.1K Ratings
6 years ago, ClutchKid13
Instore barcode
The new version of the app looks amazing! It’s clean and easy to use I love the new updates. One thing I highly dislike and suggest to fix immediately is the instore barcode. Now when I am helping a customer using the app to do a super stock locator I no longer have the instore barcode. I have to exit the app and go to mobile site or use the product number and convert it into a SKU but that takes time away from the customer which isn’t the best possible experience. Please consider putting back the instore barcodes to help with enabling associate like myself help customers to the best of our abilities in a timely manner. I do work in 34th St New York City so time means a lot to my customers and myself. Thanks for the support
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2 years ago, dhgate is a scam
You won’t get shoes here
The foot star collection of apps and companies all really deserve a zero out of five stars that would include footlocker, foot action, EastBay, Champs (and whomever else they own). I’ve been entering raffles for two years now and I’ve entered every raffle imaginable! In the beginning sure just for the shoes that I absolutely wanted but after noticing an overwhelming 0% win percentage after the first 90 raffle entries I began to suspect foul play so I then entered all the raffles for every single drop regardless of what they were. I was hoping to disprove my own theory that no real people ever win them. Now over 500 entries later I can confidently say that my research has produced irrefutable results and that these apps are likely 100% corrupt by bots or perhaps the companies themselves and real people without the technical advantage that some people possess will never ever have the privilege of winning any raffles. PERIOD It’s a shame to really because I’ve been in the shoe game for 20 years and I can’t imagine a worse state of the market then what’s occurring now it’s really tarnishing everything the sneaker community was supposed to be about. Now with corrupt apps and resellers galore and inflation to boot we are receiving overpriced products at lower quality with an unnecessary amount of scarcity attached to continuously drive the hype. I’m Highly disappointed; I would assume companies with this amount of capital would have greater integrity.
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4 months ago, wildboy sk
FLX points gone days before biggest drop of the year
I went to enter the raffle for the bred 4’s and all my 109k points were gone… I thought to update my app and there wasn’t even an update… So, I called to hopefully get my issue resolved before the raffle was over. I was told to update, delete and reinstall the app, change my password, try signing in with my browser, try logging in with the champs app, and even asked to download the kids footlocker app. Nothing worked! Not only was I on the phone with someone who acted as if his job was killing him, I was told that they would put in for an IT Ticket, whatever that is, which would take 1-2 weeks to process. That was on a Monday so I asked if they could put me in for the raffle just in case my points don’t get there in time and was told unfortunately no. I called today, Thursday and spoke with a woman who gave me an attitude and said there was nothing she could do and hopefully I get my points before the drop or oh well… I work so so so hard for my money and choose to spend it with this company, and I can’t get a fair chance on a raffle of the hottest sneaker of the year? I refuse to accept an oh well.. I know my couple hundred dollars I spend with yall every couple of months doesn’t mean anything but I’m no longer doing business with you guys ever in my life and I will spread the word to the millions of people I have connections to and urge them to do the same!
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2 years ago, Japan hag JFK jog KGB
Raffles are a no go, buggy/glitchy
If anyone other than myself can say the raffle loading screen / the waitlisted screen is buggy then please rate this app a 1 star so these guys that run footlocker, champs, eastbay can fix this problem. I’ve only won 2 pairs of releases so far and I have put in many releases for shoes. I do my best to be composed about this issue but it’s just ridiculous already. How are they a top selling shoe company but cannot fix a simple issue with this app. I mean come on all that money yet no regards of fixing this problem. The amount of times I refresh the screen to see the outcome after 2:30pm and waiting even before the raffle starts on the app and it’s already 6:32pm that I get a result of the raffle. How is that even fair or even acceptable? I sign out and sign back into my account and still nothing. Just the same “waitlisted” then I finally get the result of “sorry you didn’t win” result, all that time wasted and I’m a regular customer for in-store products. Please for God sake, if you employees at footlocker ever take the time to read reviews to better this app, please I beg of you, to fix this issue, get to the bottom of it. Cause then I gotta figure out a way to get these shoes I want to buy and it’s pretty pricey if you ask me cause these resellers price gouge the Empire State Building out these shoes sometimes. Hope you guys read this.
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6 years ago, Iwaslostjack
Needs major improvement
The app is trash just like the website! Footlocker and all its sister sites refuse to make any changes to make getting any sort of limited release obtainable or giving many customers a fair chance. People with bots have about a 100% chance to get every pair. The rest of us "click and add to cart" repeatedly and that's if you lucky enough to get onto the webpage. To make matters worse, you have no idea when a pair of shoes are sold out. Footlocker doesn't even let you know through the app, website or social media. However if you want to buy a pair of socks it works great. Update December 30, 2017 “the Gatorade 6 release”. It does you absolutely no good to get the shoe in your cart but can’t checkout. Shoes in the cart but freezes as checking out and get sent all the way out. By the time you are allowed back in, shoes are sold out! So that leads me with this question why if you have the shoes in your cart are you not put into a checkout que where you remain until allowed to check out and when your time comes up if you fail to checkout within 5-10 minutes shoes are put back in the online inventory? There is just no way you can make me believe that Footlocker and its sister sites can’t eliminate “add to cart” repeatedly and frozen checkout problems that were problems 10 years ago and still exist today.
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3 years ago, Sierra Leone Prince Publishing
Worst App To Cop Sneakers
This app is the worse when it comes to getting any sneakers. I waisted so many FLX points trying to get Jordan 1 High that I don’t even waist my time now to put my FLX points to use on the App. When I place my reservation in for some heat sneakers it sends a notification that my submission was cancel but then later tells me to check my reservations for results. And when I try to go in to check for results all I get is the server can’t be found and I am unable to get into the App to see any results or it simply does not allow me into the App until the time limit is over. When I am finally able to get in it tells me that I was either to late to reserve my pair or that Sorry You Were Not Choosing, thanks a lot Footlocker. So I most time I wasted my value hours while I am working at my job to set an alarm to see results on the App and never able to get into the App. Footlocker is the worst App and a waist of time if you trying to cop sneakers. Most times now I simply just don’t bother. I might enter the reservation App but now if I don’t get into the App I just don’t bother anymore and simply give up. To put it simply don’t waist you FLX head start because that is all you will be doing is waisting it. FLX head start is more like trash start! Simply put the Footlocker App is the worst App along with Champs, and Footaction, period!
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3 years ago, Possible User
Just downloaded
The app has to be scored on legacy reviews. Meaning star ratings from yeeeaaaars ago. I literally just downloaded the app not even 10 mins ago and can’t really use it. Received the cool grey 11 reservation email (first time ever, although I’ve had a FL account for too many years, but whatever), go to reserve and it tells me I need to download the app. No big deal, this’ll make it easier for future purchases as well. Download and go to move forward with my reservation. The app asks me to sign in. I do. It says it’s going to send me a verification email to verify my account, which it does, but that’s where the story really stops there. Every time I click the link to verify my account/email address, it drops me back into the app to just a white screen. That’s it. Just a white screen with a black bar at the top that gives me the option to close that white screen. But it does nothing else. No pass go. No collect $200, or pay $200 should I say. No reserve option. So I can bother to try an create another account (dumb), or know in my tech savvy brain, that won’t change anything in the process, which would just be a forever looping circle of nothingness but wasted time and effort. And yes, I have both the latest version of the app and iOS.
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6 years ago, frustrated sneaker
Crap app
Since the upgraded version of the app it has kicked me out and now I cannot even get into the app as it keeps saying user disabled. I have reached out to customer care through email and also customer support on the phone. Waited for over45 minutes for the supervisor to tell me to reach out to customer care online. Which I had already done so. No one is able to tell me why the app continually states USER DISABLED. I am able to log in online and see all my points and purchases and my VIP. I have been told to uninstall and reinstall the app which I have done so many times it has become frustrating. I even tried to log in to the app on an entirely different model phone and still receiving the same exact error. All customer support tells me is “i don’t know why, I can see everything fine on my side”. This is the crappiest app since it has been updated 4 times in the past 2 weeks. This is beyond frustrating and foot locker customer service is absolutely horrible. For as much money I have spent you would think they would have their apps and employees up to date!
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2 years ago, Joely chuck
App is so broken
Recently (late 2021- current) I’ve notice that the reservation has been horrible. I’ve won multiple reservations but upon pick up, I can’t even log into the app; keeps saying “log in request fail”. Over and over again. There’s no way to show proof that I won the sneaker, except for name and phone number has to match. The down fall of that is, they can’t scan barcode and I don’t earn points for purchase. Please fix this as it’s getting so annoying trying to log in. Also even if I paid for the shoes there’s no record of it in the app. Then after a few days when there is no new release, suddenly I can log in 🤦🏻‍♂️ and my reservation sneakers says, since I didn’t pick up it’s been given to someone else. I personally think that makes footlockers algorithm think that since I never pick up what’s the point of letting me win reservations again. FLX Point are useless. Go back to where I can redeem $20 off. Way better system they used to have.
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6 years ago, Alonzo D.
App crashes on every launch.
So every time I get through and put a new release in my cart, tells me to wait minutes and sometimes over an hour to then tell me that the product has been sold or not available anymore. FootLocker let Bots use their platform before real consumers get a chance, and PLEASE DONT COME AT ME SAYING THAT WE HAVE EQUAL OPPORTUNITIES BECAUSE WE DONT! Your app and site is the main source of Resellers to get their hands on hundreds of pairs then sell for 3-4x’s the retail price...DONT ACT LIKE YOU DONT KNOW THIS. This problem should was a year 2000 thing, we’re in 2018 walking into 2019 and you haven’t even done or tried to kill this Bots issue. You app crashes because you don’t want to help regular customers get their hands on a new release but instead you let Bots rule your site and app. Get outta here with that junk!!! Champs, FinishLine and of course Foot Locker/Foot Action are Bots central. And that limited quantities excuse you use all the time is saturated, NO MORE EXCUSES, TAKE BLAME AND FIX IT! WATCH OUT FOR THE CONCORDS RELEASE ON DEC 8th...THIS WILL BE AN EPIC FAIL FOR ALL REGULAR CUSTOMERS, BE READY FOR THE L’s.
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5 years ago, N.Davis1502
I see why there isn’t any in app feedback options because this app is horrible. I could drone on and on about all the problems but I will just highlight one. The reservation selection process is horrendous. How is it that I’ve been a “VIP” for month and have yet to reserve even the most heavily supplied releases. The system is broken and need to be re-evaluated or replaced. It is so easy to take advantage of the systems flaws and it shows. Releases are unfair and those that do not exploit are left at a disadvantage. Customers are left with no true option in purchasing releases held under the reservations as footlocker and its affiliates websites can never sustain themselves during major releases, the app is dysfunctional, and staff are infamously corrupt when it comes to said releases in stores. In conclusion, the developers of this app need to seriously consider how to enhance users’ enjoyment while using this app because as far as I’m concerned there is none for people like myself that don’t exploit the system by repeatedly entering the reservation.
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2 years ago, The__king1
I used to love Footlocker! Back when it wasn’t required to put in a reservation for the latest drops. You got your shoes on a first come, first serve basis! Now, even getting on the app the day of a release is a hassle through and through! After being told repeatedly “unable to login, please try again later” i waste hours on hours trying to get logged in to only find out what I wanted in no longer available. Using your FLX Points is supposed to help better your chances at winning releases and it absolutely does not! I have wasted thousands of points just using headstarts alone to end up not being selected. The one time i was selected, I didn’t receive a notification from the app at all. I just so happen to log in and was told i took too long to claim my reservation but it was only because the app would not cooperate! I wish i could transfer my points elsewhere, I’d delete this app altogether! It’s terrible!
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6 years ago, Appster237
Incorrect order/no response from complaint through app
I ordered a pom beanie from the app..... so i expected to get what i order like always...... instead i received the exact same hat just without the pom pom...... i don’t wear these and haven’t put it on....... i sent a complaint through the app but never received a response that was a few days ago...... if possible id like to return it..... its not what i ordered....... i love this app so PLEASE help me footlocker..... we were meant to be, we’re star crossed footlocker, i knew you were the one when i put my fingerprint on the scanner for the download..... you may not know this but i even bought a ring to put on you like beyonce said...... my dear sweet sweet footlocker PLEASE respond to me for my troubles you beautiful.......beautiful app...... *tear falls down eye like from the movie glory*...... i know its wrong to use people, but i hope to use you a lot more in the future...... always remember me and dont you ever EVER forget me now I’ll talk to you soon......hopefully
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2 years ago, MaxCstr
This app is ridiculous. It logs you out right before the time you need to confirm you want the launch of a shoe. Then when it finally allows you to login again, it gives you a message saying “you didn’t confirm on time” and they “will offer to someone else”… well no ish, how am I supposed to confirm when your idiotic app doesn’t work? Get your act together and fix the issues. Stop messing with people that actually want to buy the shoes for retail. This is only an advantage to sellers that utilize bots and then mark up the prices on the shoes to make a profit.
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2 years ago, JoJo45294
This app doesn’t even know what is happening
I win sneakers all the time in these raffles but man this is one of the buggiest apps Ive ever seen, sometimes entering draws can be and issue. I enter but for some reason it doesn’t register. Even on release days it still tells me entry submitted or entry locked after the raffle is over and doesn’t show if I won or not, it’s really annoying, it’s like this with champs too. I can’t even select a default address without it saying “error try again,” it the most annoying thing ever, half the features are like this. Then sometimes I load the app but on the releases tab noting is there and I have to constantly refresh app to fix it. Sometimes when I click things it sits in a loading screen forever and and have to restart app to fix it just for it to happen again.
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4 years ago, LAMBOfred
Biggest Disappointed ever!!
So here’s the situation Yeezy boost 350 Bred Which is the black and red color It just released a few days ago i unsuccessful in winning a pair in the app not a big deal it happens a lot One thing to keep in mind these shoes last released in 2017 more than three years ago. but they are going to be releasing for a second time in the app which doesn’t happen! But for whatever reason I cannot enter into the reservation for the shoes. I would think a company as big as Footlocker would be able to fix the issue on their side to help me enter into the reservation but the only thing they told me was to keep trying and you might get through and if you can’t get in the reservation you’re going to lose the raffle well thank you I know that!!!! again this is very infuriating since this will be my last good opportunity to purchase these shoes after waiting since 2017 unbelievable
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6 years ago, DamnSonThisSux
Horrible interface and customer service
I downloaded the app and signed up to be a VIP member and attempted to reserve the Jordan Gatorade VI’s in green but once inside the app I noticed that my VIP early line preference would not go into effect so I called Foot Locker customer support and after a 40 minute wait on the phone I was told I couldn’t change anything because my reservation would be lost. I decided to keep my reservation and just hope luck would be on my side but just like every other time I’ve tried Foot Locker online or in store it’s always been a no for me on limited releases. The customer service agent didn’t know why my VIP status would not reflect on the App so I was really left with no answer why and missed out on the shoes. The whole ordeal left me not wanting to shop with Foot Locker, Footaction, or Champs in the future because if a problem arises there is never a solution that helps me as a customer. True let down.
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2 years ago, holagin
I hate this app.
I hate this app so much. The second I got the app I went in made an account all was well, I found a pair of UGGS I really liked that had many colors I wanted. I picked a size, and chose the color.. after I chose the first pair i went to another color and the size is already selected for me, (no problem). BUT through out the whole time there was like five colors I wanted. It would say it was in Cart .. but it wasn’t.? Or something would pop up on my screen and say error try again. THEN I got blocked less then 10 minutes of using the app for “clicking to fast”. Aka might have been a robot. I was clicking fast because, number ONE, the size of the SAME shoe was already chosen! All I needed to do was click the color!? And add to cart? Obviously that’s not gonna take a lot of time. I’ll find a better app to look for what I need. Horrible app.
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6 years ago, APRIL$HOWERS
Reservation processes
The only problem is the whole launch/reservation process. I think that in order to get a reservation you have to go through way too much! I wish that once I request for a reservation I could just immediately get either a decline or a confirmation. I don’t think that you should have to wait so long for an answer. Either that or I think that once you do get excepted for a reservation you should have a longer time period to confirm/except it! I have lost several reservations because I wasn’t able to confirm/except my reservation within The time span given. Which is only an hour or two. I think that is just not reasonable, a one day/24 hour time span would be better!!!!!
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11 months ago, deasiahbestkis
App Needs updates
First starting off, I have had an acc on this app for two years now and It still has not seem to change. I never really ordered or like the app for these reasons that It most definitely needs an update it always signed you out every time you close the app and it’s not easy access to log back in and you have to retype everything. It doesn’t save your info or have face ID connected and on top of that I also delete your cart so you have to re-find what you had in your cart. It’s just too much and you know I was manageable with these problems, but now I was trying to see the total cost of an item, and they told me to do like a verify robot thing and then it took me off the whole app I went back in and it said I was moving too fast like an online bot when it took me 2sec’s all I had to do was slide…
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4 years ago, Thumb Master
Good concept, but needs work, please listen to the users
- having all points/rewards consolidated to one user profile is overall the best part of this rollout - the points system for rewards & head-starts needs improvement, most users will only use points for the head-starts if there isn’t an easier way to get points vs spending a ton of money...please keep in mind, your average consumer doesn’t have the disposable income required to keep up with your current system - on the “release” calendar, it would be nice to be able to choose a filter that filters out the releases that will “not”be in my area so I don’t have to click on each item only to be disappointed that the search results return nothing for my location
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2 years ago, Jayrackz22
Waste of time go to the store!
This app is trash the raffle reservation is a joke every time I my raffle gets locked they keep taking down my shipping address and when I try to put it back up it keeps saying try again later. Then if my raffle wasn’t picked when I try to wait on the line to buy the new Jordan 1s it kept telling me that my raffle wasn’t picked every time I clicked on the sneakers to wait on the line for 20 mins causing me to miss out buying them and stop letting people buy multiple pair of sneakers at once when it’s time for them to buy the sneakers after waiting on the line cause after I brought the 13s I was able to put another pair in my cart if I wanted to buy them again during my 5 minutes of buying whatever I wanted. They got to do better with their website and app overall.
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2 years ago, Gabywannarockuhardsmothly
You won’t get shoes here is CAP!
First things first, sorry you haven’t won a raffle but then again, footlocker only does reservations is probably why. I don’t know what your talking about when you speak of raffle’s, that ain’t footlocker or any of their associates. And when it comes to reservations, I’ve won too many to count and I’m no bot nor use any supped up tech to win my reservation, just learn when the reservation are made available before drops and reserve asap when reservation time and days roll around
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1 year ago, ckjavkson15
This really deserves a 0* but unfortunately, that is not an option. Over a period of several months, I have frequently found shoes that show up in their system in my size, but when I try to add them to my cart, I get an error message. As a one off, I can maybe understand a glitch, but when it happens repeatedly, it shows there is a huge problem. It is very frustrating to find a pair of shoes you have been looking for and get your hopes up, only to have them crushed by the inept team at Foot Locker. I am not talking about the raffle, I am talking about shoes that just normally show up in their system. At least with the SNKRS app I know what I am getting into. Foot Locker is just the place of broken dreams where happiness goes to die. Do your self a favor and use any other app/company.
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4 years ago, kal/indy
This new footlocker FLX app is trash. Points that have been accumulated don’t appear. Friend referrals is a way to gather points in order to earn head starts yet none ever appeared. Forget calling FLX department because they don’t know what the heck they are doing. They’ll just keep you on hold for 40 odd plus minutes and transfer you call to one another until you hang up. I used to love shopping at footlocker Especially on the app. It was a way to get the hottest shoes without dealing with the lines or bots. All that doesn’t matter anymore. What makes it worst is this faulty app is pushed before all star week which is known for having some of the hottest shoes of the year. Now I think I should just stick to sketchers or crocs bc buying shoes shouldn’t be this stressful. I will not promote your business anymore and will find better alternatives...
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3 years ago, PaulMart14
I’ve got the footlocker app because I purchase from footlocker pretty often. I love sneakers and I love getting the opportunity to get exclusive sneakers through the app. Today I was surprised to the fact I won a raffle for some dunks I was hoping on getting. But in order to receive them you need to reserve it after you win the raffle…But like always, the app crashed and wasn’t allowing me to reserve my pair causing it to say I “missed”. This happens on Literally every single reservation on the app and I’ve had the app for a year now. And ITS NEVER FIXED! Why put a feature on the app and give people an opportunity to win the change to purchase a rare sneaker when the system doesn’t work. Don’t do it in the first place. Please fix this. You will make thousands of people happy… 🙏
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6 years ago, traveling-man 86
ZERO if I could!
This app, if you even want to call it that, has got to be one of the worst I have ever used. It's bad enough that it's basically just a web-app, and that's the real problem, because the mobile website is no better. About 90% of the time I try to use this cr-app it shows up as some degraded website from 1994 and you can't do a darn thing on it. To make matters worse, you try to go to their website on your phone and you get the same degraded, jumbled text that is useless. For a bigger company that wants to sell you stuff, they sure do try their very best to drive you away from their app/site. So developers, if you're reading this, start by making a native app that's not an extension of your website, and then go ahead and trash your website and start over on that too. Absolute trash.
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3 months ago, Sportster Chick 66
App is not working correctly
Ended up having to call Footlocker because the app wasn’t working properly. I had the shoes in my cart and the app kept erroring out. I went to the website and it let me add the shoes to my cart but wouldn’t let me check out. The guy on the phone told me they were out of stock because he couldn’t add them to the cart. That wasn’t true, so when I told him that wasn’t true because it would let me add them and I knew it was a lie he just threw me back into the que. Needless to say I ended up being able to finally checkout and they were not out of stock as he claimed they were!!!! Fix your app and your website, fire your people that don’t know what they’re talking about and get some real help! I’m done shopping with Footlocker, they’re a joke!
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3 years ago, AdvantageouslyMe
Reservations issues
The app is the only way to obtain a reservation, but not good at all. Submitted a reservation successfully & even applied head starts as well. Log back on a few days later to edit & reservation is gone completely. Call & was instructed to uninstall app, turn off phone & then reinstall to correct issue. Once reinstalled, same issue. Called back only to be told Footlocker wouldn’t be getting the shoes locally in stores, only online, but yet the app tells me where to buy locally. If I can order online, Why wouldn't my reservation be honored for that option, #1 & #2 why is the app offering in store purchase options still? Make it make sense. Will go to different store for new releases going forward. Disappointed, loyal customer.
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4 years ago, $$$$$$....
Cancel items randomly 🤦🏻‍♂️
I made a purchase of 3 items and payed 115$ for them. Later I get an email that the footlocker tried charging me for 2 extra items but they couldn’t since my card did not have funds. Then I check my order status and it says two of my items were canceled. I called footlocker and one of their customer service employee says that when I submit my order it cancels some items. Then he says that I will get a refund in 72 hours but so far I have been charged full price and will only be delivered 1 item. Then I ask him if I can cancel my order and he says that it is not possible. He clearly was hard to understand so I did not want go argue because I was sure he was not going to understand. THEY CANCEL MY ITEMS! BUT I CANNOT CANEL MY ORDER? WHEN IT HAS NOT EVEN BEEN SHIPPED. BUT CHARGE FULL PRICE .
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2 years ago, ddsfingum
Needs improvement
Everytime I open the app it tells me to join flx but I already joined flx, when I try to get rewards or get flx points i have to keep signing in it never keeps me signed in, this is also the worst app to get clothes or shoes from, there’s barely any options at all, but anyways I gave it a 3 star rating because even though through all that trouble when I (finallay) found some shoes I wanted I ordered them and they came the next day which was totally unexpected because they told me it would arrive in 5-6 buisness days other than that this app is a total waste unless you want to reserve shoes or get them fast.
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7 years ago, cjoychambers
Move the controls!
The button to go back (return to previous screen) is on the bottom of the page where no one would look for it. The button to return to the home page is in the upper left hand corner in exactly the same spot as the back button on any other app. The home button is even indicated by an arrow as a back button usually is. Why? Every time I try to return to the previous screen I accidentally hit the home button (because it looks like a "back" arrow) and have to do my search all over again. It doesn't save the search. Super annoying. If they want to keep the controls where they are, at least get rid of the arrow for the home button and use different symbols.
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2 years ago, MOE30012
I can say that I jump on this app a lot and try to Cop when I can but today it blocked me from even signing in! When I tried to get support as to why this is happening customer service said “ Our system thinks you are a bot sorry we can’t fix this” so…. Your telling me that a company wants you to use their app but then BLOCKS your account for 24-48 hours🤦🏽‍♂️! It saddens me to think that a big company like FOOTLOCKER can not fix this glitch in their system. Let’s spend a bit more money FOOTLOCKER to fix this as your losing money from customers like me 💸💸💸💸
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2 years ago, Christina S401
This app is trash when it comes to the release. I won the release, but I had to confirm it. As soon as I had a notification from the app I click on it. The app would not load and I would refresh it and check in to see if it load. Time goes by and the app finally loads but they gave my spot away because I didn’t confirm it on time. If they know the amount of traffic this app would have they should give people more time to confirm if their app is going to crash. I spoke to a live agent and of course they can’t do nothing about it but make sure my phone has a good connection and the app is updated. Which I had all of that. Just pure trash especially when I use my points for the head start 🤦🏽‍♀️
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2 years ago, No a C
Glitchy at the worst times.
I have been using the app the past month or so to grab new releases. The app will send a notification saying raffles are available for new releases, but when you open the app, all it does is spin on the release page. Every other page works properly, but the release page. If the page ever comes up then you have glitches when you are trying to enter your raffle. The worst part is if you get past that pain point ,on release day the app glitches and you end up not getting selected. This is not a one time thing this happens almost every time and it just happened on the notification I got for the Jordan 11 Midnight Navy. App is pure garbage if you are looking for new releases.
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4 years ago, what the f uck
New update is garbage
Gave one star because there's no option to give zero stars. The new app update is horrible, right before all star weekend this gets released and of course it doesn't work, all my points are gone, my coupons are gone. the launch locator worked perfectly fine if not better then this new garbage u just released, now we're basically being "charged" our points earned to get headstarts with no guarantee that you'll reserve a pair, if u lose the raffle u lose your points with it.. Sounds like a scam if u ask me considering the way app raffles were previously, I don't see any reward in that. I'd much rather just buy from stock x then to deal with this crap you're trying to push on your loyal customers.. Smh
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12 months ago, Burger8u@
They are helping resellers get draw shoes not customers
Got BLOCKED for being a bot supposedly 🤬. Never win any NEVER !!!!!!Been looking and entering all draw shoes and never get a one in over 4 years. Such a scam and now they block me so resellers have more access to shoes I will have to buy from stock x and goat. So tired incompetent businesses that don’t have customers best entrance in mind. Keep in mind I have spent about 3,000 dollars in the past 4 months on shoes, why because I can and never could afford them as a child, Kmart or Payless are what I grew up in. Also if you do win, chances are the staff will cancel your order and give it to a reseller for $$$. Google it , and you will see that so many others has already been through this.
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1 year ago, R-I-D-I-C-U-L-O-U-S
Not allowing me to login
I created a new account and when trying to sign in it keeps telling me invalid email or password when I just made the account and double checked everything to make sure it’s correct. And I tried sending a password reset link to my email, and it is not sending the link to my email which I know is correct. I tried to make another account with my other email, however it says an existing one already exists with the number I used for my first account. So if my account exists, why isn’t it letting me in, and my info is correct. I always double check and my email and password was identical to what I’m using to sign in and it won’t let me. Plz fix this.
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2 years ago, Mike619808
App freezes
I usually don’t have a problem with the app, however I have I have reserve shoes I have been chosen multiple times however I can’t get into the app to confirm because the app either kicked me out or it won’t let me login, so how am I supposed to confirm and reserve the shoes so I can pick them up if I can’t get into the app. I called customer service and what they told me is to delete the app reinstall the app and keep trying to login because multiple people have had the same issue. So if that is the fix then why are my reservations being canceled because I could not confirm in time. How are you supposed to confirm if you can’t get in.
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6 years ago, kelia galarza
Worst app
I’ve lost a raffle because I didn’t watch my footlocker approved app all day long on Friday. Those Jordan’s was releasingon Saturday and so y’all had a raffle for those Jordan 11 cap and gown shoes and I wasn’t told or notified before hand when to watch out between a certain time, so that I could accept the shoes before I lose it. Yall need to clarify in the app the time and date of when we , as contestants, should watch the app and accept the shoes before you lose it. No one told me what time on Friday to look out for the raffle winners results. And also, I was like only 15mins late before y’all gave it away! I buy a lot of shoes each month, but I can’t get VIP Platnium status with y’all if y’all don’t let me win once in a blue moon. All other store apps are so much better
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3 years ago, kimp0ssible
I really wanted to love this app because it should be an easy and convenient shopping experience, but it’s entirely the opposite of that. Like other reviews have mentioned, this app is basically useless. Constantly crashing and freezing, and it removes items from my cart so I have to go back and search for the item to add it to my cart again. If you leave the app while in the middle of a session, it’ll sign you out and remove whatever you had in your cart. Once it actually let’s me add items to my cart, it’s nearly impossible to check out because of all the error messages. This app needs A LOT of work! It’s 2021, how is this app still not functional? Get it together Footlocker.
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2 years ago, Pokiey
Worst app imaginable!!!
Waited 10 minutes to finally get all the way through the queue for like the first time ever and at least pick a size to only be lead to a blank wait screen that’s supposed to be the checkout screen. Waited another 5 minutes to be told my queue number was rejected please try again!! Wasted 4 headstarts for nothing! What’s the point in being a sneaker head when I can’t get the sneakers I want to rock?! How bout releases in the afternoon so that more people can be at home on a computer? How hard would that be?! Never thought an app could be worse than SNKRS but I was wrong. At least I’ve won once or twice on that app. Dropping nothing but goose eggs on this trash can of an app!!
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2 years ago, -kraiz-
What a joke Customer Care!
I haven’t been able to access the website for months now. When trying to reach customer care, They keep asking the same question or something irrelevant. Told them my situation and the asked me the same thing I just told them. Told them if it was possible if my IP was accidentally banned and they responded with “sometimes captcha blocks.” What a joke! They don’t even read your emails! Not to mention, their website is always either down when trying to get any shoes. And when you do, they tell you you never picked them up when in fact, you never even knew you won because the website was down. SMH. 0/5 Stars for Customer Support.
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4 years ago, B illz
Really, really poor execution. This app is extremely buggy and FL never addresses the issues. For example, if any sneaker is being released, shopping on the site or the app is not allowed, period. The app shuts down completely for 4-5 hours at a time, multiple times per week because of this. Also, I am logged out of the app whenever there is a release happening, or when they are revealing results for reservations. And I cannot log back in until they decide they want people logging in again. It’s extremely weird that a company that focuses so much on their customers interacting with an app, does not maintain the app or care if it works properly. Truly one of the main reasons that these companies are obsolete.
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2 years ago, ShoppingGoals
This app is trash!!!!! I shop on-line quite a bit and use several apps for each store. They have you verify that you are not a bot. Then you have your spot in line. From there you are waiting an additional 20-30 minutes. The app then has you verify that you are not a bot with an additional 4-5 images. Finally you are taken to the spot to order the shoe. You think you’ve made it but nope. Once you try to place the shoe in the cart now you have a bunch of errors that pop up. At this point I’m done with the app. Just using Footlocker for notification of releases and buying somewhere else. Oh and BTW there are glitches in their reservation process as well.
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4 years ago, Jaxx3497
Can’t put in reservations for off white 5’s for Allstar weekend....
The new app is different I will say but when I can’t put down a reservation for what I actually want it’s kinda crazy....The off white Jordan 5 reservations opened this morning 2/9 and says you can put a reservation in until 2/14. No luck though I am in Chicago and it tells me there are no locations within a 100 mile radius. I am literally 15 minutes from the main store they are releasing the shoes at. I hope you guys take the time to fix these bugs and help the little people out we would like some wins too! For now I my rating would have to be at a 2 out of 5 until we get some consistency.
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3 years ago, Kuro_Angel143
Not Simple
Love the fact that you guys made an app for us sneakerheads. The sneakers look amazing & it’s in app form so everything is uniform. But the crashes the app faces is ridiculous. I was charged 3 times for the same item. Told it was canceled and I needed to contact my bank. The payment was taken 3 times and showed up on my transactions. It was frustrating because the item was a hot item, and because of the app I almost couldn’t order them. The website runs more smooth than the app. Please update the app to run smoother.. I really like yah shoes.🥺
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IF I COULD RATE 0 STARS , I WOULD. this app is TERRIBLE. so buggy, so incredibly buggy every time i do anything i get a loading screen that goes on for 45 seconds to tell me that something went wrong and then go on like nothing happened, saying my crediantals are wrong when they are just fine. signing me out and not letting me use my gift card, making me sign back in, taking things out of my cart out of nowhere, it’s been a week and i’ve been trying to order a hat. and to this day i can not order it simply because it doesn’t let me. to many bugs just making me start over putting the order in just so it could get glitched out again, this app is SO TERRIBLE.
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3 years ago, RayRuff716
New release
I’ve literally been trying with every new shoe that comes out and have zero luck i literally use all my head starts every time im updated on a new release or it shows it’s available online but when i click on it i get sent back to Home Screen footlocker needs to eliminate all the people that use bots to get multiple of the same sneaker then whole sell for 10x more then how much the sneaker actually cost on another website it’s like i give up trying to get exclusive sneakers because i know i have no chance of actually getting a pair!! SMH step up footlocker I’ve been buying sneakers for over 20 years from your stores all over the United States
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4 years ago, YOU SERIOUS ?
Absolutely Garbage
You looking for something to make you want to throw your phone in pure hatred? Well this app is P E R F E C T for just that!! You get the chance to Purchase your favorite sneakers on probably the sh•ttiest app in existence. We’ll tease you so good with telling you to “confirm” your reservation while not even having the server capacity to even load the app giving away your entire entry <3 Sick right? (Shamoo commercial voice) BUT WAIT THERES MORE!!! on top of the consistent bull sh•t you can use your points (in which you earn by spending money) towards head starts for releases that YOU CANT EVEN CONFIRM BECAUSE OF HOW AWESOMELY SH•T the app is you’ll basically be WASTING money on this app . I mean the app developers that created this should be awarded the metal of BULLSH•T <3333
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