Name: FREENOW - Mobility Super App
Rating: 4.79951 (41559 reviews)

User Reviews for FREENOW - Mobility Super App

4.8 out of 5

41.6K Ratings

4 years ago, AnetaG

Excellent service in Rome

I used the taxi service in Rome to request a car at 4:30am. I was worried about looking for a car so early on a Sunday morning so I booked the service the night before. I received a confirmation that a driver accepted the ride and felt better about it. The next morning about 15 min before the pick up time the app showed that the driver has canceled the ride. Fortunately I didn’t have to do anything. The app automatically looked for a new driver and a taxi came about a couple of minutes later than the original booking time. We could see on the map as the driver was approaching and the app showed his contact info. Our destination was the airport and the driver charged us the flat fee as shown on the original estimate and as advertised on all taxis. There was no overcharge for the driver getting to our address as I have seen so many people complain about. The driver was nice and courteous and the car and the ride itself were excellent. I highly recommend the service.

2 years ago, skcpcit

Poor service in London

I was in UK for business trip and booked my taxi via freenow at arrival. I wasn’t too much concerned by ordering by freenow before I experienced 2 forced cancellation in UK. Already user of freenow in France, I feel ok for its service. But by arriving in UK, I tried to book taxi, for two times… all failed… For the first time, the driver seems to stop somewhere nearby and waited for me to cancel the trip. I had to do so as I need to travel directly to my office that morning. And I re-booked another trip with them, this time the driver seems to come to pick me up, but after several exhausting conversation by calls, the driver couldn’t make it to come the the location I was, which is the exit of the saint pancras international station. Long waiting after about 3 quarters, I was so very much disappointed and suffered by this experience. After my business trip in UK, I contacted the customer service for these 2 forced cancellations that charged me 12 pounds, I got a 6-pound voucher valid during one month in UK, which doesn’t serve anything for me, as I only stayed in London for a week for business reason and complaints raised after this stay. Anyway, even though I were still there, don’t have any more confidence with free mnow drivers… So… wish you luck and be careful when you book in Uk…

1 year ago, Lokelanii

Stay far away from this app!

I was taken advantage of by the taxi driver. Not super sure he was even a driver as there was no signage on his van. I paid 10€ for a cab from the airport to my hotel about a 8 minute drive. My flight back was at 6 am so I knew I needed a taxi and this app was my last hope. I scheduled the taxi the night before for 4:15 am and the driver came on time. When I got in I looked at his phone on the stand and he had not pressed the button that he had picked me up. I asked him in English and Spanish and he pretended he didn’t understand. I was thinking he was going to kidnap me. We did end up arriving at the airport and he still didn’t say he even picked me up on the app. All of a sudden he spoke English and demanded 40€ for a “night time fee”. I had no choice as this dude was twice my size. He pulls off and I get a notification from the app he canceled the taxi. This is SO dangerous on so many levels. I have a picture of his phone while I was in the van and a email confirmation for this trip. Of course I can’t report anything on the app because it says problems with previous rides and he canceled it so it’s as if it didn’t exist. If this guy would’ve done something to me there would be very minimal evidence as the app wipes the canceled trip. STAY FAR AWAY

2 years ago, Hmm-00

The app the customer sees and the app the driver sees is sometimes off

We’ve used the app 17 times to get a taxi around London and 4 of those times the pickup point was wrong. That means a low rating from the driver because they are kept waiting AND it means my bill is higher because, again, the driver is left waiting. Last time we used the app the driver was an absolute jerk because his app showed us in a driveway to an apartment while my app showed me right in front of the imperial war museum. after trying to flag him down before he turned into the apartment driveway we walked over to him and his clock had started the second he stopped his car, not when we got in. He got mad when I refused to pay the extra fee and drove off without canceling the ride, but made sure to leave me one star reviews. My account was debited for the ride and it was an ordeal to contact the company to get my money back because you can only contact them via email or through the app, no phone number. While they did acknowledge the problem and refunded me they couldn’t remove the one star reviews from the jerk driver. This was supposed to make our lives easier while visiting London and instead it left us frustrated, inconvenienced, and poorer.

5 years ago, icaari26

Misleading Prices

HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.

3 years ago, DaveofBellinghamWA

DaveofBellinghanWA.

We use the app in Naples and in Rome in 2019. We were pleased with this service, but I always sat in the front with Google maps open to verify the driver was on a good route. I always made sure the drive started the meter once we got in, and before the driver started it it was at zero. Remember, the Italian philosophy is that if you allow yourself to be ripped off, it’s your own fault. One you understand this you will have a better experience. We plan on returning to Rome in October and will use the service again. One note. If you are planning to go to an airport in the middle of the night, do a Google search for good rated shuttle services. Pay the extra bucks!

8 months ago, Supersmashlink17

Beautiful experience in Leipzig despite concerns

Not going to lie, seeing all the reviews about riders cancelling last minute made me quite nervous about booking initially, however with the train strike going on my wife and I didn’t have a choice but to book a taxi to catch our flight. It was a bit last minute and quite early (3am) but despite our reservations and concerns, our rider was absolutely everything we could have asked for! The ride was smooth, our driver was early and didn’t have any issue taking us early, he was super friendly, helped us with our luggage, and just generally pleasant. The ride itself was smooth, the car was clean and the music was at a soft and atmospheric volume, he got us there fast and safely and the timer even went well below what we were originally quoted so we were more than happy to tip! I don’t want to lessen any one else’s experience, however I just wanted to share that my wife and I’s first impressions in Leipzig were wonderful. Thank you!

5 years ago, ppcuerdas

Terrible app, would never recommend to anyone.

First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.

4 years ago, mimiinwonderland

It’s a great app depending where you are.

I am updating my review. There was a mistake made but it’s been taken care of. I love the way it’s run in Germany. Used it way too much running late to work but it was worth it. In Paris I took it a few times. It’s a private car, not a cab like Germany. So I wasn’t expecting that. I had a really crazy driver yelling at police to move out of the way and cutting cars off and creating a huge block in traffic ended up with a lot of honking. When we arrived to my destination I said it is right here. He said no it’s not. So I started to yell and he let me out. The biggest problem with the app in Germany and Paris is the same. It will find you a driver but then the car just sits there. Or will go in circles or go the wrong way. Idk if it’s a technical problem with their gps system because it can get infuriating watching your cab on the map. In germany it gets 4 1/2 stars because of the car not moving or going the wrong way. In Paris it gets 2 stars.

2 months ago, really?tentryswithanickname

It works. It still leaves TONS to be desired

Update: drivers continue to cancel. You’ll wait five or ten minutes for them and then they cancel. I can’t tell you how many things I’ve been late to because of this app. You NEED to put in bigger penalties for drivers who cancel after a certain amount of time. Cab drivers in Spain are some of the worst in Europe but I’m pretty sure you guys can solve this. Let me start with the fact that very little in Europe works well when it comes to apps. I’ve seen Cub Scout bake sales run better. That said, this app is okay. The live update works about 70% of the time. Drivers cancel ALL the time. Can take you 30 or 40 minutes to get a cab and that’s no joke. Drivers will double book too. Worst part though is that you can’t change your destination when you’ve locked it in. Come on champ, let’s get a basic feature in there. I have faith in you…… I’ve also never believed apple rating but zero chance this is a five star app.

5 years ago, spoc4r

Way to expensive for ride

I’m really disappointed with this app. Im just giving 2 stars thanks to one of your drivers who at least gave me a reasonable price after my trip. Don’t use this app at least in rome because most of the drivers gonna take money from you. The app shows you an estimate of 8 - 12 euros, but guess what when i went into the car (as my second time using the app) i realized that the fare was set up already on 10 euros ( they have the mirror when it shows the kilometer and the “price” that u gonna pay) and i was not even in the car. I didnt mind it first but when i finish my trip it came out with 32 euros!!!! FOR A 10 min RIDE!!!! THAT IS RIDICULOUS!!!! Good thing that they didn’t dare to ask for tip. when i asked why so expensive they said that once they accept the ride the amount starts to count even if im not in the car and i was like what the.... im gonna contact to costumer service because this can’t be. Those drivers are scaming way too much.

1 month ago, Caleb//

Essentially Useless

I tried using this app twice in Rome. The first time, it searched for a driver for a few minutes before telling me none were available (around a dozen were shown as available near my location before I attempted to book). This was at 9am on a weekday. The second time I used it, I went ahead and scheduled a ride well over an hour in advance. Despite the advance scheduling and the app's insistence that they were "prioritizing" my booking, they STILL failed to find an available driver. This was at noon, not the middle of the night, and I was in the center of the city near the main train station. If it can't find a driver under those conditions, I struggle to imagine a circumstance where this app is at all useful for Rome. You'd be much better served calling a cab company directly or, if you insist on using an app to call a ride, paying a bit extra on Uber Black for a driver that will actually show up.

3 weeks ago, MethFace

AWFUL Experience

I was excited to use it for the first time this morning during my trip to Dublin. I scheduled a pickup to get my business partner and I from our hotel at 9:10am. At the scheduled pickup time, I was notified that our pickup was canceled because there weren’t any available drivers. This is as I’m standing in the rain with my luggage looking at a line of cars with the FREENOW logo on them… I tried to select the option to book a ride immediately since the app canceled my scheduled ride. I waited for 30 minutes as the app kept claiming there were no available drivers. Meanwhile, FREENOW cars continued to pickup other hotel guests right in front of me; people that hadn’t been waiting as long as I had. When we finally did get a driver, he was coming from very far away and then stopped in the middle of a busy street and called to ask us to jay walk across said busy street. I told him I would prefer to load our bags in the loading zone. It was not safe to cross and I wasn’t comfortable with that. I’m finally in the cab, 40 minutes after our scheduled time, now late to my meeting. And to top off the experience: we’re riding in a car that smells so awful, I keep having to take breaks to type this because I’m trying not to throw up in this man’s stinky vehicle. Awful first experience and it makes me want to do anything to avoid using FREENOW ever again.

6 years ago, DrumMachine385

Perfectly decent taxi-hailing app.

I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine.

5 years ago, Endless_Lyn

App was Useless and I was charged double!

This app is useless. You’re better off just negotiating directly with the cab drivers that way you can ensure a a decent price and you guys can understand each other upfront. The original price that I mapped out on the app, quoted me between 14-16 euros and when I arrived at my destination the driver charged me double at 35 euros!! I couldn’t even understand what the driver was saying when I asked him why the price had increased. I thought this app would be kind of like Uber where the price is set but it is not it’s just a way to dispatch a cab and get unknowing tourist. And the customer service was no help when I tried to contact them. This was my first and last time using the app!! What is the point of this app if the quotes are irrelevant and the drivers can just charge you whatever they feel! My advice get an Uber or if they don’t operate there like in Italy negotiate directly with the cab driver because they are everywhere.

2 years ago, VAColinm

Finally… A Black Cab App that really works!

I have been traveling to London for over 40 years. Black Cabs have always been my go to mode of transport around the City. 100% professional and reliable divers. Most own their own Cabs and take their job and livelihood seriously and their cabs are an extension of their professionalism. With the advent of Uber, and the race to the bottom from a price, professionalism and safety perspective Free Now has changed the paradigm for clients of these essential services within London. If you don’t have the App… Get It. If your wife needs a cab while on her own it’s the only game in town. FreeNow… Black Cab Access with Internet convenience. What’s not to like?!

2 years ago, mattholl10

Not nearly as good as Uber or Lyft

One of the perks of using apps such as Uber or Lyft is the reliability and ability to get a ride with limited communication. Neither of which did I experience with Free Now. When I’ve used Uber or Lyft, I’ve rarely needed to speak with the driver. They see where I am at, they drive nearby, I wave them down, confirm the destination, and off we go. My experience with Free Now was not this way. The driver called, and because I could not speak Italian, canceled my ride. This shouldn’t have even been a concern. I entered my destination and location. Why even call? Is the app not providing the information? Also, prior to booking, the app stated that a ride would be available in 2 minutes when in fact it was closer to 10. I nearly missed my train, and there is no reason why the app should display such vastly different estimates. I’ve never experienced such problems with Uber or Lyft.

2 years ago, EleganceKat

Wonderful App and Service

Glad to have stumbled on this app while I was in Rome. Needed a taxi for a late night and early morning airport pick up. I was worried when I pre-booked for the early morning I would not get a driver; 15 min. before the expected arrival time, I received a message that the driver was on his way. The service from both drivers was professional and caring. The only harp is the suggested rates. Take it as that, ONLY a suggestion. Both times, the prices were over the suggested rates by at least 10€, no fault to the drivers. They followed the gps. But be forewarned. 😊

5 years ago, Simplyin

Overcharged € & Waiting Woes...

The app did work (myTaxi) when we used it from BCN to the cruise docks but the fare was over €10 more than if you were to just go to the taxi queue. We tried to use it again to get from our hotel to our cruise ship. Couldn’t even get a cab! We just had the bellhop call us one. Tried this in Mallorca but finally just hailed a cab. We didn’t even try using this app going from our ship to the airport and just walk to the taxi station... Perhaps this experience was just a first time user rookie fail??? Gave this app a chance but perhaps it’s just faster, easier, and cheaper waiting in line at the taxi station when you’re in high traffic areas like airports, hotels, and ports of call or just hailing a cab or taking the bus or metro around the city!!! May try it again on our next Europe trip but highly unlikely and only as a last resort...

1 month ago, SaraiLovesJesus

Worse Taxi App Ever

I’m in Palermo, Italy and I tried to order a taxi through this app. There is no taxi fare quoted at all and before you can order a taxi you have to pay for it, not knowing at all with the fare would be. That means they could charge you anything they want. I deleted the app and it said all my personal information would be deleted. I didn’t want them to have my credit card so that I could pay cash if I agree to the fare. But when I deleted it and downloaded the app again, it did not delete my personal information and my credit card was still there. They do not allow you to take the credit card off. I don’t recommend using this app. It seems like they want to rip you off and charge anything they want because they will not quote you a fare when you put in the destination that you want to go to.

5 years ago, booyakashazzzzz

Drivers often rip you off

While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed!

1 year ago, DJ Scorchie

Not as useful in the UK except for getting a black cab, and then paying more for it

In some places might work great, but in the UK my experience is that you get a lot of drivers that accept your ride then cancel after you’ve waited 10 minutes, or others who accept and still go the other direction and your wait time goes up. And I’m talking in greater London too, not way out there. After a few of these, it would be faster (and a lot cheaper) to take an all-stops train. To be fair, the US versions have the same issues, except usually without a public transport option. If you call a black cab then you get a service charge over what it would cost to hail the taxi or phone them. I’ve started taking taxis in the US more too, at the airport the pickup is more convenient, drivers are more professional, and it’s like 3 bucks more.

5 years ago, Missing background mode

Slower than ItTaxi not helpful with taxi scam

Tried to use this app several times during recent trip to Rome. (We had a large group with limited mobility and so had to take taxis a lot.) Many times My Taxi (now Free Now) could not find a car while ItTaxi would find one almost instantly in the same location. The drivers we did have were all great except for our last which is the reason for the 2 stars. He deliberately scammed us with a fare inflating route taking us on the “scenic” route of Rome when we were trying to get to Termini on our last day. We kept asking him to take us directly to Termini and he just agreed but continued to drive past the Vatican (which was 15+ minutes out of the way itself), the Pantheon, Forum/Colleseum, etc. A 20 minute trip turned into an hour a €58!!!!! We were trying to catch a train and didn’t have time to argue with him at drop off. He also dropped us off on on a side street instead of out front. I contacted Free Now support about the fare. But their only response was that “the fare is consistent with the route” even though I explained the issue. The app also blocked me from reviewing the ride until after the 48hour window closed. Beware.

3 years ago, Scarbez

Better to with the app

[Edited] Better to pay with the app. For some reason I have been charged twice when paying with card (card and app charges). Not sure whether the driver cannot let the app know that a card payment was already submitted or they choose not to. If the former, that should get fixed. If the later, should get addressed, too... The service overall is convenient. Works with local taxi services so you can get picked up very soon in places where taxis are on the move constantly. Update: I contacted FreeNow regarding the issue, providing proof of duplicate charges. The charges were reviewed and reversed fast 👍

6 years ago, ArodCA

TERRIBLE, Deserves no stars

My review is slightly biased because my first time and probably only time using this App was in Rome. The drivers have bad customer service. To top it off the app will give you an estimate (just like uber) of how much your ride should cost and it was ALWAYS wrong. The drivers start the and run the meter way before they pick you or or start you at an 8-10$ base so be prepared to pay over their estimate. I understand that is how taxis work but in that case get yourself an Uber X and pay the same or less for a nicer car! The second time using this App the drivers were grouped up waiting outside a metro stop saying it had to be a minimum of 20$ base! Yes, 20$! Meanwhile I caught an uber x and paid 16$ to my hotel. Be very careful while using this App because you will be scammed. Take a regular cab or Uber. I hope this isn’t happening everywhere but it was in Rome.

5 years ago, Cynthia_973

Worse with every update

I’ve been using this app for several years now, and with every update the app gets worse and worse. After ordering a cab, all of the details disappear from the screen because the app defaults to the order page (why? how many people make multiple bookings at a time?!), such that it is also hard to find the taxi details once it arrives and one needs to distinguish from other taxis, location finding doesn’t work, I can’t add details anymore to a tricky address such that the driver can’t find it.. if a driver cancels a prebooking then your prebooking is gone and you have to manually restart the process (in times of high demand then it is next to impossible to get a new taxi!).. after making a prebooking it’s not possible to change any of the details.. mytaxi, what is up with your product team?!?

6 years ago, Threxx

Fares were always much higher

This app is either intentionally deceptive or broken. I’m Italy if we were quoted a 10 euro estimate for a ride across town, it would routinely end up being 15 or 16 euros. This may in part be due to Italian taxis starting their meter when they start driving to come pick you up... which the app should still be able to calculate since it knows exactly where the cab is when you hail it. The app could be improved a LOT if local taxi fare calculations were explained within the app. I thought maybe our driver was ripping us off by starting the meter at 6 euros when we first got in, and also the rate per km went up a couple times as we drove. I googled Italian taxi fares in the cab and ended up reading this was normal for this area... but why couldn’t the app explain this for me? Seems like an obvious opportunity for them.

3 years ago, mattsf4269

Works exactly as it should

I used this quite a bit while in Madrid and Barcelona this past couple of weeks. If you're reading the recent slate of 1-star reviews and feeling anxious like I was, know that you can trust this app, and seemingly most of the drivers within it. We didn’t get ripped off, forgotten about, or have any issues. Our drivers were prompt to us, prompt to drop us off, and either beat or matched the estimates provided by this app. All in all, I was extremely thankful to have this app. Would definitely recommend.

5 years ago, Intl Undatisfied Trvlr

First impressions matter

I downloaded this app in Dublin. I then immediately deactivated and deleted it. I had attempted to use it at the airport and selected the pickup pin location that was closest to my arrival terminal. The apps pin location must have been bad because the driver was unable to find the identified spot on the app — the pin location was right next to the official airport taxi stand near the local transportation buses. After failing to find the spot the driver asks me to find him — this was after I initiated contact with him because the app said he had arrived but his car, as shown on the map, was no where near the pin location. That is when I requested he cancel the ride. It is also when I got in a taxi at the normal taxi stand and deleted the app. Needless to say, first impressions matter and would not recommend this app and I will not be redowloading it.

4 years ago, MinnaB

Ridesharing Not welcome, buggy

This app is also a ridesharing ap now - working to replace taxi drivers who make a fair income and who must operate with licenses and insurance with a system that exploits drivers and where the model is for prices will go up as soon as they drive all others from the market. Also, it’s buggy. Sometimes it won’t load. Sometimes it chooses the wrong pickup location and when I type in the correct one and press enter, it still selects the wrong one and sends out a request for taxi pickup to the wrong place. The Lufthansa miles for cc payments are nice though.

1 year ago, Nobility75

Works well

Used about 8x in Rome. It is very convenient to pay via the app as most taxis don’t seem to take credit cards. The estimated times on the app were usually quite a bit off but the tracking of the vehicle was precise. You can change location of pick up easily although it located is well. We only had 1 driver bail at last minute but otherwise everyone came as anticipated. The app has various options but pretty much always steers you to using a regular taxi.

9 months ago, Smarty-Pantz

Unreliable

My wife and I needed a taxi while in Italy. So, we prebooked a ride 3 days in advance. The day before our morning departure our taxi had been booked and confirmed. The morning of: LOOKING FOR A DRIVER. Sorry, no drivers available. We could have booked another service ahead of time! Instead, this causes us to miss our train, which caused us to miss our bus. This was a very EXPENSIVE mistake on FREENOW’s part because it destroyed the rest of our travel plans.. and of course we just have to eat the costs of our other tickets. SHAME ON YOU. If the driver cancels after confirming the ride, IN ADVANCE and leaves the patron in a bad position, a refund doesn’t help. You literally cost us over 100 euros and our day of travel. Ridiculous! Just like airlines, you should have to cover the cost of travel.

9 months ago, Miss Zena Ghasian

Poor Service, Poorly Designed App

I booked a ride to go to Catania airport at 4:15 AM but decided against using FREENOW because previous prebooked rides had been canceled and refunded without notice. The help section instructs the user to cancel a prebooking by accessing the “prebooking” section in the upper left corner of the main screen, but there is no menu on the upper left and the “trips” section in the upper right menu only displays past trips. This makes it effectively impossible to cancel a prebooked trip from the app. I also attempted to get a ride from the Vatican to the Colosseum at 15:00 on a weekday and the app was unable to find a driver. If you’re traveling in Italy and looking for taxi rides I’d suggest asking your host or hotel consierge for assistance instead of wasting your time on this app.

5 years ago, Nyandsyd

Sneaky and Fraudulent!!

The receipts in the FreeNow app do not reflect a true breakdown of charges made by the driver. Be careful for overcharging!! I took a taxi from Dublin Airport to my home taking only streets. When I got home, I looked in the app where you then see the charges and rate the driver. I noticed a toll charge of €1.50 plus tip that I added. There was no toll taken. I contacted FreeNow and turns out the driver charged me the €1.50 parking charge to exit the parking lot where he picked me up! You also can’t see this charge on the receipt that FreeNow gives you or when looking back on previous trips in the app. You can only see it that one time when you rate the driver. This is downright sneaky and fraudulent!!!!

5 years ago, ianmalone

Doesn’t work well in Rome

It worked as expected one out of four times we tried using it in Rome. Twice it said a taxi was two minutes away but then when you try hailing one, it takes 5+ minutes while it is trying to hail one and then it times out and no taxi after all. Very frustrating. One time I set a booking for later in the day at 7pm for a 8:30 pickup. It said it would notify me when a driver has accepted the booking, which I expected to happen soon after setting it, but nothing happened. Then a few minutes before 8:30 it said the driver was on its way (while we were trying to hail a cab “the old fashioned way” because we assumed the app wouldn’t work). Overall service is quite poor in Rome. Perhaps it’s better in other cities?

3 years ago, Seriously annoyed...

Good app, would be great to tip rider after

Really like the app. Easy to use, good tracking on driver so we know where they are and when they’re likely to arrive. One thing that would be helpful is if we could tip the driver / decide on the tip amount AFTER the ride’s over. If I forget to update the tip amount during the ride, or if I would prefer to select my tip amount only once I reach my destination (in case something goes particularly well or poorly), it’d be handy to be able to tip after.

5 years ago, David from Seattle USA

Scaming Taxi driver in Rome Italy

I order A trip to a restaurant was quoted between €9-€13. The taxi driver which accept the order took us to another route. While we were insisting to go to the destination he kept saying "1 minute" eventually he return us to the right place. Not yet, the most fun part is now, he entered on his phone app €25 and make us go to our phone an accept the request. We were freaking out. We thought we only pay the amount posted before we accept the ride. The driver getting aggressive and make loud commen in Italian. We disagreed to pay that amount. After 15 mins back and forth he reduced it to €15. We had no choice but accept the request. Luckily we used an American Express credit card. The card issuer agreed with my case and refund the trip amount back. If you wanted a smooth trip, go ahead a book an Uber ride. Eventhough Uber only offer Premium/Luxury ride in Rome Italy, it will be much worth the time and experience. NEVER DOWNLOAD THIS APP unless YOU CAN SPEAK THE LOCAL LANGUAGE. Big Thanks to AMEX team for their understanding the frustration of their member especially when we are in a country dont speak their language.

1 year ago, IMShakes

Airport scam

This works in certain circumstances, but is open to a scam when drivers accept my ride then simply don’t move. When I try to cancel the ride, the app tells me that I’ll be charged for doing so, in order to compensate the driver. I called a car at the Madrid airport, got a 3-minute estimate, rushed outside to the designated pickup point, then waited 25 minutes while multiple drivers accepted my ride, didn’t show up, then finally cancelled the ride themselves (after giving up on me canceling, I guess). I like this app for taxis in London, but it’s just a waste of time when I need an airport pickup, until they can find a way to make sure that drivers reliably show up.

1 month ago, Wang Yi 24

Has no protection for passengers

This app allows Taxi drivers to charge you based on their meters, but has no restrictions on drivers at all. The estimated price is never accurate. It always allows drivers to overcharge and this is the case for us in Italy. Basically drivers can take whatever route they want. In other words they can take long way, circle or detour, then they can charge you base on their meters. On top of that, the app charges you a booking fee. My point is why I need such an app. It just call a taxi for you and charge you a booking fee. All others are your business between you and drivers. So it is always in favor of drivers and has no protection for passengers. It’s a joke. Not recommend.

5 years ago, A disappointed viewer

A good idea badly developed

I used this application a few times in Roma. The idea is excellent. Unfortunately I cannot say the same if it’s implementation. Key problem is that is far too slow. It takes 2-3 minutes of internet search to find a taxi. This is 20-30 times slower than UBER. Then I had an estimated waiting time of 6 minutes, which instead dropped to one without any warning. The developer needs to improve the speed and quality of this application for its use to become widespread...

3 years ago, Tekhedw

Fake info and unreliable service

Numerous times I ordered and the information was saying that it would be one or two minutes to arrive instead it ends up being 10 minutes or more and then the driver passes you bye right in front of you as you’re waving and takes off in a different direction and then cancels and have to wait for another and another and it’s a pain and I could’ve walked to my location faster and there’s no way to remedy these things in the app and the only way to call a drivers to make a long distance call internationally and that’s a problem. Now I’m late for my appointment. And the taxi smells of smoke

2 months ago, Marifaith

Happy customer from sunny Florida

I really appreciate the service. It’s been amazing every time I call or set it up. They are right on time promptly and I love that they’re right there just like today I got lost for an entire hour and I got really late so I told them where my destination was not even three minutes. They are already here. David was there to pick me up so I am grateful for the promptness the service everything that freedom provides thank you so much, Marifaith

5 months ago, Nehemiah Jordan

Great solution in Turin

I saw a lot of negative reviews here about using this app in different cities. I tried it anyway because as a non-italian speaker, I didn’t feel comfortable trying to tell someone a pickup address and time over the phone. Free Now works just like uber, we had a real taxi driver show up to our location at the scheduled time, and he drove us to the Turin airport. I would recommend this to anyone in Turin that are looking for something like Uber for Taxis

6 years ago, LDfamily

Only as good as the taxi drivers

I used this app in both Berlin and Vienna and I was thrilled with the ease of use for licensed taxis. The only caveat is that I was traveling as a family of four with six pieces of luggage. In Berlin, I asked for a vehicle for five people and got a large enough van. In Vienna I ordered a five person vehicle for an early morning trip and a sedan was waiting for me at the requested time. I cancelled that driver (he was upset, but so was I) and didn’t get a van until I listed SEVEN passengers. I’m still trying to imagine six people in a Prius Plus and failing.

7 months ago, msof

Price charged different from price shown

I have recently been on several trips where the price charged was different from what was advertised in the app when I booked the fare. Just today, inexplicably VAT at 19% was added the the quoted fare after the fact (in Germany). I am not sure why they are playing these games but I am growing weary of it. Update: contacted customer support. They told me that the prices shown in the app for “ride” fares are suggested prices and that surge pricing may apply. This completely contradicts the in-app display which for “ride” fares uses the word “guaranteed”. This is super murky. Most people may not even remember the price quoted. But I take the same route a lot which keeps getting quoted as €9.90 and then it winds up costing almost €12 before tips. This is not about a dollar or two here and there but about systematically overcharging. I suggest all users take a screenshot of the price details before they get into a FreeNow vehicle.

5 years ago, Dan T 818

Don’t use this in Rome

I used this in Rome recently on my way to the airport. After my ride was delayed and punted from driver to driver, I ultimately cancelled while the driver was 10 min away and called a more reliable UberX. Couldn’t risk being late for my flight. I was charged a €5 cancellation fee. Fine. No problem. The driver then texted me and called me a “bastard”. He showed up where my wife and I were and began yelling at me from his car. We started walking away and he FOLLOWED US glaring at me the whole time. Our UberX showed up and we got in, he gave me the finger and followed us for a little bit before turning away. Customer support was non responsive to my complaint. So unless you want to be overcharged or harassed, I suggest sticking with Uber. At least in Rome.

5 years ago, Orojosh

Rip-off/thief driver(s).

My driver drove us to CIA airport and upon arrival stated that the payment through app is not supported so we have to pay 55 euro in cash. We did pay the thief/driver Alessio Mosca in cash and at the same time the payment was processed through app. They all lie!!! Be very careful. Company doesn’t care at all and will never resolve any issues brought to their attention. Once the payment was made the thief driver took off like a rocket and when contacted and informed that we left an item in his car, ( without knowing what the item was, the thief stated that there is no wallet left behind and hung up the phone and never answered nor texted back. I contacted the company and requested more info abt the driver and the car, tho they have not yet contacted me.

2 years ago, bhenrichs

Poor service and fake times

The drivers are generally solid, but the nearest driver is often 10+ minutes away and Free Now put caps on how many people can pre-book time windows. This means the time you should save from grabbing a cab instead of say taking the bus is completely lost. Additionally, the app quotes a time for how far the drive is away. These are typically off by about 2x. If the app says your driver is 5 minutes away, they’re 10 minutes away. Basically if you’re not pre-booking days in advance for an airport trip or there isn’t a cab really close to you when you request one, you’re better off with pretty much any other form of transport.

3 years ago, FionaDid

Useless

I set my pick up time at 9:50am, as I had to be somewhere down the road by ten but had a ton of luggage with me. Scheduled that the night before, and all was good. The next morning came and there I was waiting on the side of the street with all my bags. Ten minutes goes by and then fifteen and still nothing. I then tried to cancel that scheduled ride and get another taxi using the app, which then took around 8 minutes to tell me all the vehicles were too busy and none were available. I ended up using another, much more efficient app that arrived EARLIER than it told me. Seriously, don’t waste your time with this. I ignored the bad reviews but here I am writing one

2 years ago, Justicialism

Atrocious

Frankly surprised how terrible this app has been in France. In Paris I tried it and drivers cancelled or it timed out every time. In Lyon, we scheduled a pick up, it showed the driver on the way, he never arrived and instead cancelled right at the time he was supposed to pick us up. My wife literally watched him drive by without stopping, bags (and open parking spot!) on the street. The next driver accepted and then cancelled, and then the app timed out. We had to ask our AirBnB host to drive us to the train station and barely made it. Cabify was *excellent* in Spain, and I was a loyal ShareNow customer in the US u til they terminated the service. But this app is wholly unreliable. Do not use if you have a train/plane connection!

Description

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