FYE Backstage Pass VIP

Every time I try to register, I can’t get passed the security question. It asks me to select a security question and when I try to do it, there are no security questions to choose from. I tried three times and all three times there are no questions. I just got this reward card today and I already regret it

This app is a scam. I got a new phone but my password and everything about my iPhone account stayed the same. So I’ve been trying to redownload the app because I have a $70 charge on my card and my bank canceled my card due to them thinking it was fraud (I called them and they fixed it). But I can’t download the app because it keeps saying my password is wrong even though I know it’s not. This app and company is annoying. I love the store they have great stuff, but I paid $25 for a 3 month membership and afterwards they kept charging my card even thought I canceled my membership. I go there maybe 2-3 times a year and yet I have to spend excessive amounts of money on this dumb company, which is a pain because I’m in college and can barely feed myself as is. This isn’t including the drawer I have that’s full of magazines that I will never read or use. I would love it if they would cancel that fee but I emailed them months ago and they still haven’t responded to me. So for anyone who wants the membership or app be warned because it’s a total rip off.

I signed up for this in store because the associate told me about the movie rebates, but there’s also a restaurant rebate that works anywhere. I’ve used it when I’ve ordered pizza during lockdown. I get $10 back each month. I also like the Auntie Ann’s coupon, which I use every time I go to the mall.

With this new update I am unable to log into my account. It just gives me a run around. I tried logging in on the app and it says member not found. I try forgot member ID, it says member not found. I try setting up new ID and it says there is no member with this ID. I went online though their web page and made sure it was active there and it is. So why does it say member not found through the app? What's the point of getting this card for the extra benefits if you can't access them easily?

When you sign up and download the app you think “cool, savings and I can shop from their stores online.” Yeah, no, it’s literally just coupons to other random places you’ll never go and you get a small discount at the stores with it that’s hardly worth it. It’s stupid and a waste of an app and customers’ money. Idk who’s idea this was, but you should be fired. Shoulda just made a fresh new app with a new name so people aren’t falsely advertised into paying for coupons no one asked for.

If I request you to cancel my membership you don’t need to try for 5 minutes to talk me out of it, I had to repeat myself so many times. Make sure you call, don’t do it through website, because I tried and never got cancel. I just finished my phone call, so I hope this time gets cancel, and I don’t get charge again next month for something I don’t use or ever going to use… this is outrageous.

Website doesn’t work. The app doesn’t work. I called support and they “helped me” create an account. Went to log in, doesn’t work just gives an error every time time. Very difficult to cancel until I told them all the problems, the reviews and that I’m planning on starting a class action law suit. After those words they canceled for me right then and there.

I wanted to cancel my subscription but thought if having the card gives me perks I like, then I’ll keep it. The customer service person explained some things to me and I agreed to keep it. 😒I didn’t even know there was an app, what is the point when it doesn’t work. The website doesn’t even work. I’m highly annoyed and will be canceling my subscription.

The app doesn't work half the time it's always telling me that it can't find my location when my gps is already on

If I was able to give a zero star rating I would. I had no intention of becoming a VIP but the store I went in pressured me into it. In store I was told I would get 2 months free, two days later I was charged with a pre charge. I was told nothing about this nor does it have this information in the packet I was given. Now I'm having trouble canceling my membership.

They sign you up in store & then u have to use the app to get the same discount if you’re shopping online. Instead of having a feature on the website to enter your membership or email to get the discount .. it makes no sense .. and it’s not worth it at all….

Cannot find where to submit dining rebate on app. I go to website through my safari browser and then I find the correct place to submit monthly dining rebates of $10 per month.

I signed up for the backstage pass in-store and since then, I’ve been trying to cancel it. I’ve attempted multiple times, but I also can’t sign in to anything because I do not have a member ID or anything like it. I’m beyond confused and I’m very irritated that I am unable to stop the membership from charging my card.

i called to ask them to cancel and they went on and on trying to convince me to keep it. when i finally got the information i needed from them, i tried signing in on the app to see what rewards there actually are and to cancel my membership. however, my security question won’t even work. and when i try to sign in, im told an unknown error has occurred. i’m extremely frustrated by this process, and im nervous that if i call again they won’t actually cancel it.

Tried to create new account on-line and couldn’t so downloaded app to try and still a NO-GO!!! even waited an extra day as associate said to, to be sure membership # had time to “get into the system” . Very leary of this rewards club now and if it works as explained by store manager?!!

I cannot give this app a better review because I can’t even login. After I reset my password and everything, still being unable to simply login, is a little ridiculous.

This company does not let me or anyone else log in to there account. I am trying to cancel my subscription because it is very much NOT worth it at all. Now I have to call my bank to cancel a payment from them.

From the employee in the store telling me that it's a free memembership, to the guy on the phone ARGUING with me that i should keep it. I told him I wanted out and he kept offering different payments and methods of payment, I hope this company bankrupts.

My husband went in to purchase an album and accidentally signed up for a membership and magazines. He thought he was signing for the purchase. Why are they selling magazine subscriptions at checkout? Deceptive practices.

The app won’t actually let me do anything. As soon as I try to access anything at all, be it rebate, discount, or even my own profile, it sends me to the login page and will go no further. It’s in a loop of login and will not break!

Worst app I’ve had! I can’t log in, just gives me and error. I can log in fine to the website. I’ll be canceling my membership since I cant get access to everything. I missed the 12 days of Christmas specials etc.

This app does NOT let you log in.… Very annoying to deal with, especially when they convince you to keep your membership because this app will give you discounts… NOT!!!!

Please fix this issue

What is the the membership number for i don’t get it.

I wouldn’t have given it even half a star but it made me. I just downloaded the app for the first time & I can’t even log in. I put my info in & get a black screen. Thanks for the savings I’m obviously NOT getting

After I downloaded this on my phone the next day my Instagram account was changed and my emails. This happened before when I downloaded this app and thought it was a coincidence on my old phone. DONT TRUST THIS!!! ...and the app is glitchy.

Downloaded the app yesterday. Didn’t even sign in… and got charged instantly today… idk how that’s even possible but I see other reviews like this

Very hard to cancel your membership. You have to call to cancel it and they do everything in their power not to. App is confusing and useless to my knowledge.

The screen just goes black when I try to log in. Tried multiple times with the same result. Couldn’t delete it fast enough.

I got hounded to sign up for this at the store, then when I try to log in to the app it is stuck on the welcome screen that says continue. Won’t go past that screen. Not promising.

I have spent the last hour trying to log on. I finally logged onto the site on my laptop. Please fix this problem!!!

This app has a continue button to sign in that doesn’t take you anywhere. There is literally nothing in this app!

I’m trying to sign up on the app but can’t cuz it asks for a membership id. How can I give you a membership id number when I haven’t even signed up yet?

This ap can never find my location. The coupons they do offer are not from places I use. Not worth the monthly fee.

Problem creating password

I have had the VIP card for a year. The app does not work. I keep getting Opps an unknown error has occurred. I’m ready to cancel my membership at this point. Please fix your app

I’ve tried logging in and it keeps saying error or fail.

This app is a huge waste of time. I made an account and every time I try to sign in, it just says authenticating and doesn’t do anything else.

I tried over and over and this app doesn’t work. Useless

This is useless in my area no one honors it and I can’t get anyone to cancel it. Now I have to go to my bank to cancel it. If you love in a small town it’s worthless.

I got this app for a while the cashier wanted me to get the member ship it all ways member not found i’am not even a member yet

I type my log in info in then the screen goes black. Really annoying.

i just got charged $12 after never signing up for a membership of any sorts and deleting the app months ago. i have never been charged before. im now having to contact my bank to remove the charge 😪

I can’t cancel my membership no one responded to email or customer service

The only regret I have about this absurd “vip pass” is that I can’t give it zero stars. Waste of your time.

Keeps saying the app encountered an unknown error and won’t let you log in.

It keeps saying that there’s no membership number ID with it

Screen goes to black after log in. Can’t wait to cancel.

This app costs me too mush money and nothing in my region accepts it as a discount.

I canceled but keep getting charged