GetYourGuide: Travel & Tickets

Travel
Rating
4.9 (100.1K)
Size
132.5 MB
Age rating
4+
Current version
24.22
Price
Free
Seller
GetYourGuide
Last update
3 weeks ago
Version OS
15.0 or later
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User Reviews for GetYourGuide: Travel & Tickets

4.88 out of 5
100.1K Ratings
3 days ago, AJ in Cali
Bali swing, whitewater rafting and waterfall excursions
Speechless. This was one of my favorite days in Bali. They were all amazing, but the people, planning and location make the day a success. When you select Get Your Guide, you are provided with a private, personal experience with a team dedicated to your day. On this particular day, we worked with Sandi from Get Your Guide, Billy from Infinity Adventure rafting and our photographer, Made. This team provided the trifecta of service delivery. I wouldn’t change a thing about the day…other than getting home earlier, but when you are having unforgettable memories it is worth it. The white water rafting is a 90 minute paddle in a calm area which is nice to get the experience, enjoy nature, do some swimming, enjoy some coconuts and swim in waterfalls. Oh, don’t forget about the stairs to the top. Next up was the coffee tour and swing ride. It was interesting to learn about the behind the scenes process of coffee making. Next stop the waterfall and traditional village. Best value ever. Invest in the photographer add on. Definitely make a note for Made. He is amazing. I’m pretty sure he took over 500 photos. He spent the entire day with us and had great poses, patience and was very sweet.
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1 year ago, *={]€¥£
They won’t let you leave less than a 5 star review
I tried to give 2 stars but they don’t even allow it!! 😂 WOW. I recently tried this app/company for the first time on an international trip because they seemed so convenient and they had many more tours and opportunities than I had been easily able to find otherwise. However, after booking 3 items through them, I have spent more time on help chat with them tracking down and fixing their mistakes than the time spent on actual enjoyable activities, which is supposedly what they sell - convenient access to activities. My experiences with this company have included waiting in 15 degrees F for an hour for a tour bus that never came, an hour now on the app and phone after that to get that tour refunded, and more recently, more time out of my life after vacation is over tracking down why they are apparently recurring charging me according to my credit card alerts. Thanks Get Your Guide for enriching my life! I will say that their customer service people are very friendly (they clearly get alot of practice), however, I prefer companies that get it right in the first place. Avoid them like the plague.
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2 months ago, MrsColonel_03
Great travel app
Last year, my husband and I went on our 20th anniversary trip ton Spain, Portugal, Morocco, & Gibraltar. Get Your Guide was a great app to use in planning some of the places we wanted to see. Purchasing tickets for tours or points of interest was easy and the cancellation policy is very good. We had one place we had to cancel because of time constraints and we got a full refund because we cancelled within the time frame they mentioned. I also like the fact that tickets are stored in the app or you can download it to your phone and since we have iPhones, all our tickets were stored in Apple wallet so it was safe and secure and hassle free as we didn’t have to print physical copies. Also the freedom of not having to get in line to buy tickets is another bonus. We visited the Tile museum in Lisbon and the tickets were for the same day and entrance is at anytime so that helped us plan our day and we were able to take our time at all the places we visited.
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2 months ago, Geroge_Bush
Terrible customer service
I recently had a dreadful experience with the GetYourGuide app that left me utterly frustrated and disappointed. Despite booking a popular large group tour in Rome several weeks in advance, I inadvertently booked the same tour again for the same day the day before the tour was set to begin. Shockingly, the app failed to notify me of this duplicate booking. Upon realizing my mistake, I immediately attempted to cancel one of the bookings, only to find out that I couldn’t because the tour was less than 24 hours away. Customer service was an absolute nightmare. Despite numerous emails and interactions with different agents, they all robotically regurgitated the same excuse: “rules are rules.” It’s clear their primary concern is protecting their own interests, even at the expense of customer satisfaction. They shamelessly lied to me about the possibility of a refund, claiming the tour provider wouldn’t cooperate, only to be exposed when I reached out to the actual agency and received a prompt and courteous refund directly from them. It’s evident that GetYourGuide’s customer service is severely lacking, with a dismissive attitude that suggests they believe their dominance in the market exempts them from providing quality assistance. Save yourself the headache and use alternative platforms like Booking, Airbnb, TripAdvisor, Klook, or any other service that actually values its customers. Trust me, it’s not worth the hassle.
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4 years ago, MsMagooToo
Don’t buy Innsbruck cars through this company
I read an article about Innsbruck, which recommended I buy an Innsbruck Card. The card is a way to get around Innsbruck and includes admission into multiple tourist attractions. I clicked on the link to buy the card and it brought me to this company. I assume this company sponsored the article but I could be wrong. I bought the Innsbruck card through this company because it touted instant mobile ticket vouchers. We got our ticket vouchers instantly as stated and headed off to our first attraction. When we got there the mobile tickets didn’t work. After much ado with the ticket office we discovered that we didn’t actually have the Innsbruck card, but instead just ticket vouchers. Not only could we not enter the attraction but we‘d have to travel 30 minutes away to exchange the mobile vouchers for the actual Innsbruck Card tickets at a specific location. We could have just bought the Innsbruck card where we were but we’d be out an extra 68 euro. So we went to the tourist center 30 minutes away to exchange our electronic “voucher” for our paper Innsbruck Card. There we waited for an hour in line to get our Innsbruck Card. Only then were we on our way...what a waste of 2 hours. This company offered no convenience. We could have just bought the card anywhere in Innsbruck for the same price and without the hassle. This company offered nothing but inconvenience.
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11 months ago, Motocolumbo
They did eventually refund…
I clicked to buy tickets to an attraction for a same day admission. Two people were with me and watched me click tickets for the Space Needle for a time a few hours away. When we got back to redeem our ticket, we were told it was for a different attraction a few miles away. The Space Needle employee said she has seen this happen frequently. I contacted the app and was told there was no refund possible and I would have to contact the attraction we mistakenly had tickets for. No one at the other attraction would answer the phone. No new tickets were available for the Space Needle for another 3 hours and we didn’t have time to wait. So no Space Needle and no money. Since the employee has seen this happen many times, the problem is with the app and they won’t help. Update: After being refused a refund a few times, I emailed again due to their response to my poor review. A few days later I did receive a refund so that’s good. They even changed the listing name of the other attraction per my suggestion although they didn’t tell me, I just noticed. Their mistake did mean that my guests did not get to see the Space Needle like they wanted and I had to spend a lot of time trying to get help.
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1 year ago, BigGayTom
Tour guide never showed up
I had to download this app in order to book a tour that I found online in Charleston, South Carolina. The tour was supposed to be a true crime pub crawl. They were supposed to tell you all the stories of organized crime and murders etc. that happened in Charleston along the path of this tour. We were very excited about it, it was going to be the highlight of our trip. but the day came for the actual tour, and we were at the meeting spot as indicated in the email, but no tour guide. We were there, along with eight other people who were there for the same tour. Everyone called the tour operator, but we were not able to get in touch with anybody who knew the status of our tour guide. We were directed to contact GetYourGuide for a refund. That has been a nightmare. I contacted get your guide twice on that trip, and requested my refund. Both times I was told that it had been submitted and should be available within three days. It is now seven days later, and I just got off the phone with another customer service agent who said that this is the first they’re hearing of it and there’s no record of my earlier calls. Now she’s telling me that I will have to wait another three days for my refund to be processed. This company is a mess. Avoid them at all costs, their customer service is absolute trash.
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1 year ago, donceci87
Last minute cancellation
In my trip to Spain, I did not have any issues with bookings until my short one day trip in Seville, Spain. I had booked an entry ticket to the Alcazar, at 2:13 pm and the only available time was 4:30pm. We walked from our hotel and at 3:29pm I received an email from Get your Guide that the booking had been cancelled with no specific reason, and that I would receive a refund within 7 days. I decided to walk over to the Alcazar but the ticket booth had closed by the time we arrived at approximately 4pm and the entry closing at 5pm. The staff there simply told me I could not purchase entry and that I would need to talk with the third party company that I booked with, and referred to them as “competition”. This sidelined what we really wanted to see in our 1 day trip to Seville. I feel that we should have received the cancellation notice a lot sooner to make other plans before wasting our time, and getting stuck in a situation where we could not book any other attractions during our stay. It made more sense to visit the attraction directly or book directly with their website rather than using Get your Guide. I am hoping I do not have issues receiving my refund at this point.
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2 years ago, Eaglepanther43
Use TripAdvisor………
I usually use TripAdvisor however the tour I want to go on was all booked up so I decided to use this app. I have to say that was the worst decision I made. The tour guide had no idea what she was talking about she was extremely unorganized. she was walking and talking and the group was at least 2-3 feet behind her and she just didn’t care she was speedwalking people had children she was talking to at least one person and it was at least 13 people in the group. So me and my partner left 20 minutes into the tour because it was horrible we couldn’t hear anything. So when I went to ask for a refund they only refunded half the money. we didn’t even get to take a tour. I had the same experience with Tripadvisor but it wasn’t as bad as this, we actually stayed for the whole tour and we just wrote how they could have improved on the tour TripAdvisor gave us 100% refund back plus we still took the tour this one we didn’t even take the full tour and they would not give it to us. the customer service honestly didn’t even seem to care like this is what you’re getting and oh well. it wasn’t a nice service to use it wasn’t professional it wasn’t accommodating my experience with this was horrible. It was my first and absolutely my last.
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1 year ago, Mizganda
Booking/Reservation process overcharged
This company charged me for a tour that they said I booked but never sent me the vouchers/tickets which cost $162. Now they are saying that they can not send me a refund because it has past their 24 hour cancellation policy. They claim that I must have booked 2 similar tours for the same time and date so I was charged for both of them. However they only sent one email with vouchers for one of the tours that they charged me. And that email with the vouchers was for the one tour that I believed I booked. Had they sent me an email with the vouchers of the alleged tour in question then that would have flagged me that I booked two tours. Even my booking history in the GetYoirGuideApp is only showing one tour which is the one I believed I booked and used. I keep telling asking where are the vouchers/tickets for the other tour but they keep responding that I can’t get a refund because it is past their 24 hour cancellation policy!! I keep asking that maybe their was a glitch with their system/process that day I booked my tour but they won’t even try to check that. I booked my tour the day before the actual tour. I will not use this company again - their system/process is not reliable!
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4 years ago, ChinaCassy
App charged me but no tour booked
On Jan 20 I tried to book a tour. After completing the booking the app stated that something went wrong but not to worry, they’re working on it. I contacted them after noticing my credit card had been charged, but GetYourGuide stated they had no record of me booking that tour. I was asked to send a screenshot of my charge from my bank. Nothing could get resolved as they still had nothing showing that I’d booked that tour. I then had to contact my bank, who then filed a dispute resolution claim. I’m giving the app 3 stars because I had booked another tour that went through just fine about a month ago. Customer service was also quick to respond. However, I’m reluctant to book another tour with this app as I don’t want to go through this again and possibly lose more money. UPDATE: Victor from GetYourGuide responded promptly and has taken care of the issue. I am giving them 5 stars due to their excellent customer service!
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1 year ago, AnneO1234
Terrible customer service when no tour guide shows up and tried to get your refund
W me booked 2 tours on 2 separate days. The first tour, we were there 30 minutes before the start time. No one showed up, period. I called the tour operator and emailed; no answer and no response. I went on the app and chatted, the lady who was helping me concluded that it was a no show and told me she’s processing a refund and file a complaint about this tour company. Days later I’m getting e emails asking me for more information and I still have not received my refund. The second tour, same thing happened except i I was the only a few minutes before the tour start time. Again, no one was there. This time the chat person was giving me a hard time and told me because I wasn’t there exactly 5 minutes before the tour I forfeit my position, never mind that no tour guide was there. We spent over 30 minutes on chat to no avail. An hour later I received an cancellation email on the tour at 1 hour 11 minutes after the tour start time. All I can say is that these people will find any excuse to hold on to your money even when the tour was non existence. What a horrible experience. I’d never use them again.
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2 months ago, Givign
They give you gift card without asking so you can’t ask for a refund
I wanted to cancel a booking because I booked the wrong timing, when I booked it said 24 hr free cancellation, but after I booked I saw that I can’t cancel it cuz it was in the 24 hours of booking so I asked the representative if he can rebook me the correct timing well he tried to call them they didn’t answer so he said he can request a refund or gift card, I asked for a refund and I was happy I did the rebooking myself and paid. Went through a while and I realized I haven’t got any refund, starting chatting and they told me they issued me a gift card cuz they refused to refund me, first I was upset cuz they didn’t explain me that it might get rejected, so I was bagging for a refund so the representative told me only if the approve it and gave me a email to contact the place so this is what I did, I wrote them I was there this and this time and I also did a wrong booking a different hour please allow a refund and they told me sure and they allowed it, not I went back to representative and they told me sorry once we issued a gift card there is no way we can’t issue the refund now I think I need to add anything
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2 years ago, moejoe4
The app stole money from me
I tried to book tickets to NASA in Houston for July 22, 730am. I used their app to purchase 3 tickets for $92 and when it was time to pay it read invalid error , can’t process. So I logged out and went thru the process again to purchase 3 tickets and at payment time it read Invalid error. So I logged out an logged back in and went to try a 3rd time and boom, they did process the first 2 sets of attempts I had made even though it had said it didn’t process! So they charged me double amount. I called them immediately and spoke with a representative at 730am. My tickets were for 1pm that same day. They said they would look into . My wife an I called back a few other times and they gave us the run around each time. This all happened on a Friday . I called again today ( Monday ) and they gave me run around some more, they said they would look into it. I received a email on Sunday stating that I wasn’t going to get refunded my $92 that they over charged me. Also the 5 different people I spoke to from costumer service for this app was from India and could barley speak English. They all gave my wife an I the run around. Do not use this app!!!!!
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5 years ago, Jchrismob
Safe and reliable
I have used GetYourGuide twice now and both times were flawless. The friendly guides pick you up on time, and they are knowledgeable about their tour. I went to the DMZ in South Korea and the Elephant Jungle Sanctuary In Phuket, Thailand. Both times I booked the tour alone because no one in my group wanted to go. I was a little worried about being a young female and doing excursions alone, but I felt safe the entire time. The guides offered to take pictures for me since I wasn’t with anyone. They are really flexible too. I needed to make a last minute change in my pickup location, the night before, and being in a foreign country I had no access to call anyone, but I had WiFi. Thank goodness GetYourGuide has a WhatsApp account that allowed me to communicate with company to make the switch. I can’t say enough good things about this company. They are safe, reliable, and punctual!
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2 years ago, Leo C of NY
Sold me an unusable ticket
I was in Lisbon on Dec 31, 2021, looking forward to visit Jeronimos Monastery, one of the few tourist attractions that do not state New Year's Eve as a closing day. Arriving at the Monastery, it was true that the Church was open and that's free entry. The ticket is for the Cloister which was closed that day. I confirmed that with church staff. So I requested a refund, mentioned that the paid section of the monastery was closed. The response was a screenshot from the monastery's website on closing dates, denying the refund because the website doesn't have Dec 31 as a closing date. That's accusing a customer of lying. When a customer tells you something contradicting what you find online, the least that you can do is to verify with a human. I replied that I wanted them to email to the monastery and verify that the Cloister was closed. Their response was it's their policy that they couldn't refund for requests made within 24 hours of event starting time but that's completely missing the point. The problem is there was no event and their staff accused a customer of lying with insufficient due diligence. Don't expect customer service when something goes wrong.
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1 year ago, sjk1973
Co. is a disgrace, allows passengers to travel with Covid, ignores emails, DO NOT USE.
DO NOT BOOK TRAVEL WITH THIS COMPANY. I was in Las Vegas recently and had a trip booked to the Grand Canyon but came down extremely ill with Covid and was isolated in my room. I was merely hours within the company’s cancellation policy yet they refused to refund my $107 trip fare unless I went to a Dr. and showed evidence of a positive test. Unable to leave the room (and return cab fare to an urgent care in Vegas plus copay would wipe out my refund anyway) I sent them a dated snapshot of my drivers license and positive test. The company flat out REFUSED to refund me and suggested that, instead, I GET ON THE BUS AND TAKE THE TRIP. Sooooo - this company is so desperate for $107 that they were willing to expose a busload of unknowing customers, many of whom were elderly, to Covid (my friend took the trip and verified later the demographic) rather than DO THE RIGHT THING. I have snapshots of the chat and subsequent emails where the company repeatedly tells me to get on the bus with Covid- I’m happy to post them online. This is customer service and safety at its worst, makes you wonder how often they check the brakes on the buses….. DO NOT TRAVEL WITH THEM.
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2 months ago, Raven323!
Did not help at all
My partner and I booked a boat tour for 4.24 at 3pm. The operator changed time to 11am which we moved other plans around to accommodate. The instructions on where to meet were poor and confusing. We ended up at another dock #2 as there are two labeled that way at the marina. We spent additional money to get a water taxi to make it to the other side of the marina in time to catch our tour. We communicated while we were trying to get there and they ignored us. When arrived hey had left and refused to speak to us at all. I reached out to the get your guide support chat for help and or a refund and didn’t even get a response after being told to hold on for a few minutes by two different reps. They never came back to the chat and sent emails saying the operator informed them of our cancellation request which we never requested. No one from the app has responded or helped in any way, clearly so a refund doesn’t have to be given. We will never do business again and we will make our experience known publicly and will work with our bank to recoup what was paid. This is clearly a scam.
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1 month ago, Sparrowedgirl
Great to see the sights but , plan for little to no online communication
2 out of the 3 of our tours were successful. However, plan to get to your tour more than 15 minutes before they start. Especially if you’re traveling from America and you don’t have an international phone/phone plan. Get Your Guide hires out 3rd party companies for your tour however, this makes any communicating delayed and difficult. Especially if you’re running late or can’t find your guide. We ran into problems when we showed up at the time when our tour began but couldn’t find our guide. We tried to contact them through WhatsApp and on the Get Your Guide app but neither actually connected us in time. As a result, we ended up missing this tour. My advice would be to plan for meeting with your guide like it’s the 90’s and no one has cellphones and you REALLY have to get there and hope you find your person in time. Or, look into booking an official tour through the museum you want to visit.
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2 years ago, anna_freeman23
DO NOT USE THIS PEOPLE - SCAM
I planned my trip to Paris to minute by minute… thought of everything that was important to me… Arrived at the louvre early, found the people that was on the voucher. Got the “sticker” as I was part of the group and after that all went down the drain… Asked the girl who was “the guide” how long until we got inside the Louvre she was frantic, didn’t know what to do and kept saying “it is my first week of work, I don’t know…” I bought this for english speaking… well… that was out of question… I had to translate her spanish to some people… we enter the Louvre after a lot of hassle and a couple tat was with us look at the other group and said it to me, let’s go with this group and that is how we got in!!! I don’t know what happen to the people that was left outside. NOT ORGANIZED… UNPROFESSIONAL… i called the phone number on the voucher and the person said she couldn’t help because it was Sunday. Emailed and got a message stating that I should get the tour guide… so my advice, do not use this people. Eiffel Tour is about $28 euros. Not what they charge at their app for all the hassle we had to endure.
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2 months ago, Dwidow
Great App
We went to Hawaii last year and used get your guide for 3 fantastic excursions. Everything was as described and we had no issues whatsoever. Our experience was so good that this trip to Florida we are booking more excursions. I am hoping all goes as well as it did in Hawaii. I’m not sure if you can get better deals by waiting to book when there, but knowing we have everything booked already is worth any extra expense if there even is one. This app takes you to many destinations, it’s easy to use and like I said so far everything was just as expected. We’re not that tech savvy yet still was an easy experience. There are multiple payment options and it says you can cancel up to the day before if your plans change, so why not book and have your vacation plans well in order.
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8 months ago, janet82604
3 day tour from Edinburgh to Inverness
Had a great time, such a beautiful place! Most importantly the children loved it. They're favorites were the mountains, waterfalls, the ocean view (seeing the orcas fins), feeding the Hairy Coos, and most of all the many double rainbows on the Isle of Skye. Pictures cannot capture it properly. The Isle of Skye was breath taking. Waterfalls were all over the many gorgeous mountain sides. I think we saw more rainbows in a day than I have in 10+years. The castles and ruins were very stoic and beautiful even in the rainy/foggy days. We stopped and saw so many historic places and events. Getting to see where the historic Jocobite battle took place at The Culloden Battle Field was very cool. The Quiraing Walk/Mountain/ Cliff was amazing, and quite the adventure getting there. So grateful the weather was well enough to make the drive up the mountain.
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10 months ago, Tom 1950
Plitvice Lakes Tour
This tour was wonderful, Marco was very good in explaining the overview of the tour while we were on the bus. Even though the park was very crowded Marco explained the various areas of the areas as we toured the National Park. However, what he did following the tour, along with I Ana and the bus driver is what impressed me most. After disembarking the bus I discovered that I had left my cell phone behind. The bus had departed and I assumed the worst. However I contacted the local tour office where Ivana told me they would see what they could do. Between her, Marco and the bus driver they found my phone on the bus which had by now been garaged quite a distance away. Marco the delivered the phone personally to where I was staying. This is what I call over and above service. Thanks again Marco, Ivana and the bus driver.
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3 years ago, mcmdominguez
False advertisement and argumentative!
I booked a tour that said “waterfall hike, kayaking and paddle board.” After several stops and the paddle board and kayak, our tour guide said we were done and returning to our drop offs. I asked why we didn’t do the waterfall hike and he said “you booked your excursion off get your guide, didn’t you?” He explained that it’s one or the other, waterfall hike OR paddle board/kayak, not both as listed. I emailed get your guide with a photo of my booked excursion that clearly stated “waterfall hike, paddle board AND kayak.” It should say or if we have to choose. They are aware and not sorry about the issue, I asked for a partial refund since I paid for something that was not given and they declined. They said if you read the small print it explains this. I said my voucher says AND, where I booked says AND no where on it does it say OR. I do not recommend this company, it’s an issue even the tour buses of Hawaii is aware of after several complaints and they refuse to change the listing to be accurate, then manipulate customers.
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2 months ago, chaechae7
Doesn’t care about its customers
I booked an experience through this app and I unfortunately wasn’t able to do this experience because the check in process was so long and I was pushing my reservation back and I had already drove an hour and 30 minutes to this experience and I wasn’t able to start an hour later because I had other reservations that day. I tried to get a refund from the host of the experience but they told me to contact “GET YOUR GUIDE” for a refund. I contacted them immediately and told them what happened and they didn’t care they all just wanted to keep the $222 I had spent on something I didn’t even get to do. I wouldn’t have drove and hour and 30 min just to say I wanted a refund. I actually wanted to do it but I wasn’t able to. Get your guide and the experience host just wanted to keep the money. They didn’t care at all. I’m extremely disappointed by this since I use get your guide for all my travel. Beware they don’t care about you just want your money.
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1 month ago, Marlén and justin
Alex the best tour guide
I had the pleasure of having Alex as our tour guide during our first visit to Rome, and I must say, he exceeded all our expectations. His knowledge and professionalism were truly impressive, especially during our visit to the Colosseum. Alex's explanations were clear and engaging, making the experience even more memorable. I highly recommend Alex's services and the tour company he works with. It was evident that they are top-notch and committed to providing a fantastic experience for their guests. I am so impressed with Alex that I will definitely use his services again in the future, and I encourage anyone visiting Rome to take one of his tours. You won't be disappointed! Thank you, Alex, for an amazing experience! 🌟👏 #TourGuideExtraordinaire #RomeExploration #HighlyRecommend
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8 months ago, So Cal Sandra
Use Someone Else for Acropolis Tickets
We had bought tickets that were supposed to last a few days and get us into several sights-the Agora, the Acropolis, etc. We had an entry time to the Acropolis in the late afternoon. We went to the Agora in the morning. When we went at our assigned time at the Acropolis we were told our tickets were no longer valid because we had gone to the Agora in the morning. No matter what we showed them, including the email indicating our entry time, it didn’t matter. It would be another $20 per person to enter the Acropolis. I refused to pay and told the woman at the ticket counter that this is a scam. But one of my friends paid for all four of us to enter. I told her not to pay for me, that I would just meet them when they came back down. But she paid anyway. I wrote a review of GetYour Guide on Yelp or another website and got the same canned response you see here on the bad reviews. I am not even going to waste my time responding to them.
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5 years ago, jallenlaw
Horrible service gross incompetence
My wife and I booked tours of the museum in Florence where they keep Michaelangelo’s David. The website did not work well and it took a while to get the two tickets. When we arrived at the appointed place 15 minutes early we encountered rude and abusive representatives who tried to deny us entry because they did not have the proper information notwithstanding that I had email confirmation of both tickets and copies of both tickets in my Apple wallet. They tried to tell me that one ticket was for a different date, notwithstanding that the email and the tickets in my wallet both had the same date of September 5, 2019 ( the date we were there). We finally got in and there was no guide and, as far as we know, no tour as promised and paid for. Due to my complaints, I received a call from another representative who had no idea what was going on. She said she would check and call me right back. That was over an hour ago and there has been no follow up call. I told her we wanted the tour or our money back and have received neither. I will report the transactions to the credit card issuer and ask they they be charged back. I would only recommend this company to someone I disliked. I have no intention of ever dealing with it again. If you choose to, good luck. I gave it a one star rating because the system won’t accept negative ratings. I would have preferred to give it the minus 5 I think it deserves.
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2 years ago, JessMung
One Star
I showed up for our morning tour to find I was at the wrong Hard Rock Cafe. Knowing we were not going to make it to the correct one on time, I called the office, and the representative informed me there was nothing she could do. I asked for a refund since it was an honest mistake. - We are staying in Ontario, and there is a Hard Rock Cafe; I thought this was the one to meet. I did not know NY had one too. - until it was too late. I asked the rep. for her supervisor, and she informed me one was unavailable. I asked when I could call back, and she said she didn't know when one would be available for me to talk to. I felt stonewalled and evaded by her. I am very disappointed in this company and how the representative handled my situation. If the tables were turned, I would have refunded the guest and taken note to make it crystal clear to future customers which Hard Rock Cafe to meet at. I will never use this tour company again, nor will I ever refer any of my friends to use you.
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2 weeks ago, Melspoelstra
Fes to Marrakech Desert tour
Truly one of the best excursions we have ever taken. Our guides were careful, kind and knowledgeable! We especially loved the luxury accommodations in the desert and the Yu Palace hotel. The camel ride was truly one of my favorite experiences! Our two day return drive did make for long days but Imed (from the desert) our guide and driver was amazing! He made sure we were very comfortable and took us to some spectacular sights! He got saddled with a few tourists not on the same plan as us and he went the extra mile to make sure they were well cared for. This meant driving to different hotels to accommodate everyone! He was truly the best! I highly recommend this tour if you want a great travel experience from Fes to Marrakech.
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6 months ago, Stultaviro
We got scammed
My wife and I paid 107 Euros for fast-track access and a tour of the Sagrada Familia Basilica in Barcelona. We arrived at the meeting point half an hour early, but the guide never showed up. Despite multiple calls to the phone number on the reservation, there was no answer. We had to purchase tickets again at the Basilica's ticket office to proceed with the visit. The next day, we contacted GetYourGuide through their mobile app. A 'customer service' agent informed us that they don't provide refunds and we told them we would dispute the transaction with our bank they immediately deactivated our account. Essentially, we were scammed and lost 107 Euros. It's important for people to know that GetYourGuide uses external contractors at each tourist destination and is NOT responsible for their failures or misconduct. If the third party doesn’t show up they simply ignore your claims and block you from their app. It is not a trustworthy company, and we will never use it again in our travels.
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1 week ago, JStanton40
Incredibly Predatory
This platform is solely for predatory tour companies to jack up prices on often times easy to purchase tickets. Tickets you **maybe** need to wait in a 5 minute line get their prices jacked up 150%-200% for “skip the line” access. I’m not saying it hasn’t become a necessary evil. To travel to places like Italy, you MUST use them if you don’t want to wait in hours long lines. For places like the Vatican, Pantheon, or the Colosseum, you need to order through this platform, but only because the Italian department of tourism allows them to have a monopoly on the ticket sales. They get to double dip, selling the tickets to bots for the tourism companies seconds after they become available on the actual site, as well as get the taxes from these companies. It’s impossible to buy directly from the legitimate websites, only from the third party tour companies that jack up the prices. If you can avoid them, do it. But often times you cannot.
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2 years ago, gold gymnast
Technical error with the app
Update-After reviewing my claim, GYG realized that I was not at fault, and reimbursed me for the extra charges. Thank you for following through and making me feel like my business with your company is valued. Tried to book a tour 4 times through the app, only to get to the end after I’d entered my credit card information, and was told there was a technical error and to try again later. I was actually charged all 4 times, and the company is refusing to reimburse me, even though it should be obvious that I do not want the same tour 4 times, for the same 4 people, on the same day. And should be obvious when only 1 voucher was redeemed!!! Terrible customer service!!!
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2 years ago, Steven Bickel
Mexico City tour
I originally thought this app was good until customer service gave me false information. I booked a tour and put the same name as the second pick up destination that was given. The second destination was 30 mins later than the first pick up destination and as someone who is not a morning person those 30 mins make a big difference. Well the app selected the first one which was further from my hotel. When I called a couple hours prior the day of the even the tour company didn’t answer. So I contacted the support through the app. They lied to me and said they were the same location which is incorrect. Thus having me to have to rush and use an Uber instead of the metro which is a significant difference in pay and to skip breakfast. If the pickups were the same I wouldn’t have an issue but seeing how I was blatantly lied too and it cost me money that’s a problem, I will be using trip advisor from now on.
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7 months ago, Jenil33
Ten out of ten
Thanks so much for putting this experience together for us to enjoy. Highly recommend it. The entire experience from the moment we got pick up for our hotel to the moment we were drop off afterwards was amazing. ADNAN was our guide he displayed professionalism throughout the entire trip, especially during thur the desert he maneuver the car in such a way that kept the experience safe and fun for us and other passengers. The food was delicious, all the time and effort in keeping the guest comfortable was shown till the moment we left the desert. Thank you all for this experience highly recommending it to friends and family. Will repeat it when we are back in Dubai.
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2 months ago, M-Magdalena
Wonderful tour of Cordoba with Enrique
Exploring Córdoba with Enrique as our guide was an unforgettable experience! He expertly led us through some of the city's most iconic sites including the Alcazar, the Jewish Quarter, the stunning Patios de Córdoba, and the historical Suk. His knowledge of Córdoba's rich history and culture was impressive, and his storytelling was captivating, making every corner of the city come alive. Enrique’s passion for his city and its heritage was evident, and his friendly, engaging manner made our walk through these historic sites both educational and tremendously enjoyable. Whether you're a history buff or just looking to soak in the sights and sounds of Córdoba, Enrique is the perfect guide to enrich your journey. Highly recommended for an insightful and thoroughly enjoyable tour!
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2 years ago, PilarRoger88
DO NOT USE THIS APP! SCAM ALERT
This app will link you with various providers for cruises, guided tours and more. The problem is YOU NEVER KNOW WHAT KIND OF PROVIDER YOU WILL GET. You may get lucky and get a service that’s great OR YOU MAY END UP LIKE ME! I ended up with a service provider for a day trip that never communicated a cancellation, was rude, unkind, hard to get ahold of and did not care about the customer’s concerns. This caused me to lose out on two trips due to me cancelling one AFTER ENSURING THE TRIP I BOOKED with this app WAS INDEED GOING TO HAPPEN and expecting to be exhausted after. I’m not a difficult person so I was actually surprised how just how much the provider and this app didn’t care. When I contacted this app’s customer service, they basically said “sorry you’re sad” and never mentioned customer service or encouraging increased communication between provider and customer DESPITE ME NOTING THEY ARE LINKING PPL TO SCAMMERS. Go directly to this apps CS for ALL refunds…. They at least did that!
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2 months ago, Ras218
App great, customer service not!
This app has been so helpful on all of my trips abroad. I love the ease of booking and having so many options available. There is literally something for everyone! Sometimes the app is more expensive than other avenues of ticket purchasing, but again, the app is just easier to pull up purchases and tickets. However, the meeting points of some tours are difficult to find and unclear. Also, customer service is horrible to deal with. I accidentally double-booked a tour 5 days in advance bc the app wasn’t working properly. It took a half hour to fix and the person I spoke with was not super nice, told me I was wrong, there was a language barrier and I had to repeat the number 4 times.
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12 months ago, JRUSSP
Wonderful e-bike tour today!!
We had the most surprising tour today with a young guide. He was an art historian and painter. So knowledgeable about each stop on the tour. It covered all the major Paris sites. He has a beautiful commentary and wonderful positive outlook on Paris and the world. He also spoke wonderful English as well as German and French! The e-bikes and people and cars took one second to get used to but once we got going it was quite easier to sort out, just be smart and don’t ride in front of a car just as you wouldn’t at home. The e-bike power made doing all the sites easy, we ended the day with enough energy to take a walk! Such a lovely and refreshing day in Paris!!
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8 months ago, Susan3771
Boston Trolly Tour
We booked this tour through Get Your Guide app and it was easy all the way as far as booking, e-tickets, etc and loved that about the app. Two comments…wish information about it was clearer, for eg. It was not typical from our experience as usually we could do one complete loop then go through again and “hop off” at the points of interest. This one you can hop off at any stop but you only get one complete trip around. Second, the trolly stop was at least two walking miles from our cruise terminal, which was ok (beautiful weather) but be sure to allow time for round trip walk. Of course taxis are available but we did think our round trip trolly ride (about an hour ish) was pricy. Guide was a terrific narrator though.
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1 year ago, graphicmuse
Easy to use and a bit frustrating
I received four vouchers each worth $500, and wanted to book a tour for six people BUT… you can only enter one voucher per order and one didn’t cover it. So I thought okay, I’ll do separate reservations and the balance will carry over. Well I thought wrong! After I entered a gift card voucher it’s not captured in their system and I have to keep entering it until it’s used up. I can’t combine the remaining balances from different vouchers to use on another activity. So kind of a pain, and probably designed so you leave a balance on each voucher. Bottom line if you don’t have a gift card/voucher this isn’t an issue. I would not give this as a gift like I was planning on doing.
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3 years ago, cmorrill1997
False advertising what the pass is for
We had went to New Jersey and bought pass though this app and when we went to go do 2 of are activities it was declined and said they no longer take those passes and they have tried getting a hold of the people to take them off the list and they never got a response so with that be we bought 6 ticket which was almost 400 and when we called them and asked for a refund bc we couldn’t do what they advertised and drove 7 hours with 4 kids to do the stuff they said they could only refund 80 dollars and no more and for them to even do that is was a 3 week process and poor customer service I had to keep contacting them to see what was going on I would not recommend this to any one look into the city passes which most tourist city offer and it right though the city and not a third party like this place
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2 years ago, KathyG58
Desperately trying to book but transaction won’t complete
Just updated the app. Trying to book multiple adventure days and it lets me select my tour, number of people, days - says there is availability but won’t take my money and complete the transaction help please. UPDATE: My original review was 2 stars, changing it now to 5. Less than a day after posting the review above I received an email with apologies for any inconvenience, offers for help etc - seriously, they couldn’t have been nicer and the problem was quickly resolved. All set now, this and other tours booked. Have used this app in Italy & Poland and have never had any trouble at all.
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3 months ago, Suoercalafragalisticexpealad
Awful
Terrible customer service. They only will deal with you in a chat on their app. My error was using the wrong email address, which seemingly would be an easy thing to fix not with this company! After an hour and a half of time they can’t find any of my bookings, yet I was charged $839. They can’t cancel the booking because they don’t see the bookings, but they can keep my $839! There’s plenty of other companies to book with out there. I suggest you use them. Even in trying to write this review, it forces you to create a nickname, of which just about everything is already taken. I urge you not to waste your time with this company.
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2 years ago, Emindhdhd
Do not use this app
This was my first time using GYG for a trip, and I regret it. People have stated the quality of the experiences themselves, but there is also the quality of the app itself. Not only are instructions for the meeting points usually vague, but the app itself is the worst. I almost missed an event I booked because when I asked GYG to provide me instructions, they took me to the wrong location and I practically sprinted to get to the right one. I’ve lost far too much time and money when I could have spent a little more on another service and had more peace of mind. Don’t get me started on customer support, who closes the chat if you don’t respond straight away. I had to rebook another experience of mine because they refused to reschedule it due to their inability to just tell people where to go. I am done. Hope you enjoyed the money you took from me. Never again.
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7 months ago, Arleeluv
You get what you pay for
I would be highly cautious utilizing and booking some tours. 3/4 tour of our were great. We were scammed by one of touring companies called “HP Travel” in Italy. The tour was booked to go to Pompeii and Mt. Vesuvius, and were never given the last part of the tour and rushed out and taken to a sketchy area. So, please make sure to read the reviews. We realized being in Italy there are cheaper agencies giving full tours of many locations at once where they pick you up and drop you off for 30 EU per person during November time, so do your research. We got our money back but these companies that scam on this app delete their comments as well making it seem they’re really 5-stars when they’re not. It’s definitely a hit or miss With some tours.
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10 months ago, MSin123
Over Priced, Never Worth It
This company has over priced every single activity. It’s not insignificant, it is 3x, 4x, 5x, and sometimes even more expensive than 6x booking directly from the activity that you’re planning. It is not more convenient, it is not a better experience, it is NEVER worth using. I’m telling you this because I have done this on more than one occasion until I recently spoke with a local in Paris. They told me it was way too expensive what this company was charging and he told me to look directly on each website. After doing so, he was 100% right. Do not fall for their scams! If you are like my wife and I you probably like doing what the locals do. This is NOT it. We are looking to get a refund for a recent booking only to be told that 50% refund is the best they can do. Terrible, terrible, terrible service and if I could give it 0 stars I would.
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9 months ago, USA visiter
Terrible experience
We booked a 5 hour premium English tour to Concha y Toro with GetYourGuide with a pickup at 8:30 AM. The night before we were informed our driver would pick us up at 7:15 AM. The driver spoke no English! We were the first ones on and then to make it worse we were the last ones off at 2:30 pm!! When we got to the winery at around 9:00 am we were given tickets to an English 2 hour tour that didn’t start until 10:40 am but we were told to be back at the bus at noon. Fortunately the winery tour guide called the driver and said we could not be back until 12:45 pm. This made everyone else have to wait for us which made us feel bad. The separate tour of the winery was great and I would rate it a 5. I would recommend anyone to avoid GetYourGuide services but I definitely encourage the Concha y Toro tour just find a better way to get there and back.
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1 year ago, BostonMa Ed
Awful Experience
Booked a tour through GetYourGuide website. When I clicked to get the ticket, it kept forcing me to get this app as well. App asks for very intrusive and unnecessary data. I found that the tickets had been emailed anyway. Address was ambiguous and not quite at the location of tour. When I found location, tour operator said that tour was no longer available at the time on the ticket. I called the telephone number on the ticket, which led to a middleman who tried (unsuccessfully) to contact GetYourGuide. GetYourGuide’s business model seems to be to post ads for tours and take a commission. But they and their app do not function. Huge waste of money, Uber fares, and lost a chunk of vacation time. And they will not or have not refunded my money. I need to chase them down through he credit card. Hopefully they credit card company will cut them off.
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1 year ago, Todd from Phoenix
Scammed us
My family and I signed and paid for the San Diego Gaslamp District Tour game. Drove down there, parked ($$), and went to the spot we were told to go. Nothing there, no one, no office, no stand, no sign, nothing. Instantly got that old, “ we got scammed” feeling. After contacting customer service and never speaking to anyone just texting and emails, and being sent around the area in search of whoever was to check us in, they finally tell us the employee who is supposed to be there left. Then asked for a refund, we were told it takes up to 5 days to do that. Look folks, it wasn’t a great expense, I spent more on lunch for us, it is how it was operated and handled. I’m sure others had a great time doing it. We didn’t. If you want my advice, that part of San Diego is amazing, just go there and walk on your own, and leave this so called game alone. JMO
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