Name: GO / Taxi app for Japan
Rating: 4.76827 (2244 reviews)

User Reviews for GO / Taxi app for Japan

4.77 out of 5

2.2K Ratings

8 months ago, senpai8

Finally able to use the app after four years!

I’ve been living in Japan since 2019 but have been unable to use this app due to having a US phone number or lack of a Japanese credit card, etc. I was finally able to use this app with my US phone number and credit card! I used it twice recently and FULLY intend to keep using it. My only issue was with our first driver from this app dropping us off half a mile away from our requested destination (which wasn’t too different of a distance from our starting location to the end location anyways), but it could have been something we did incorrectly, so I’m not docking any stars and will assume it was just that one time. This will be SUPER useful for any situations that may make it difficult to get to a train station on foot or otherwise. THANK YOU for listening to the feedback!

4 months ago, Eman-E93

Great for Tourists!

First time in Japan and after a day of walking and jogging to next train station. It's nice to call a Taxi and relax. So far every cab we've gotten has been extremely comfortable and welcoming. The app has an English version and is easy to use. We even got a persistent coupon that has saved us over 500yen. Uber is essentially Go with added fees and the benefit of working with your original payment method. Once you attach a valid card to the go app. It's much better to use than Uber.

4 months ago, dree_

I love this App!

As a foreigner coming to Japan from the US and being new to the train systems/buses in Japan, sometimes it was just easier and convenient to request for a Taxi to reach my destinations. This service was very easy to use and our drivers have been very polite. I will definitely continue to use this service during my time (and in subsequent visits to) in Japan 😊

5 months ago, Erob125

Excellent app available now on US Apple Store

The GO app used to be unavailable unless your Apple Store was set to Japan. So glad they’ve fixed that issue! The app works perfectly and is extremely user-friendly. The coupons are also wonderful. I’ll always use this app now when I need a taxi, or when I need to reserve a taxi to get to the airport.

2 months ago, Opus dude

Japan Vacation 2024

I absolutely recommend and love the app and services, cleanest of taxis inside and out, the incredible efficiency of pickup and drop off. But most importantly is is very inexpensive and best option when struggling w luggage, locations, etc. The drivers are awesome!! My experience in Japan was great with the help of these kind folks drivers. Highly recommend.

3 weeks ago, Up2trix7

Excellent option

Great service. Very reasonably priced compared to Uber. Took away the fifth star only because of lack of translation (to English) in parts of the app. I had to take a screenshot and use google translate to see the equivalent. Recommend using this for airport service as well - they offer a flat-rate option which charges you the minimum of the meter or flat-rate which is nice.

3 months ago, AZ_Customer

Americans in Japan

App was easy to use. Taxis came quickly. You can’t reserve XL cars on the app. Max 4 ppl. Had to book 2 taxis several times as we had a bigger group. Happy with my experience. Able to get Taxis via app even when I could not reserve anything by calling a Taxi service directly

3 weeks ago, ffdijxdyk

Compared to Uber….

Compared to Uber, it is not very well designed and does not deliver what it says will pick you up. The biggest issue I had is the limited options or pretty much no options I had in selecting the size of the car. I ordered a slide door car which clearly stated 4-6 people. The car showed up and it only held 4 passengers resulting in my ordering another car doubling the fare. With Uber, I had the option of ordering a premium van which holds bigger suitcases and 4+ people comfortably.

6 months ago, wrangler_usmc

Terrible

Somehow the app allowed me to join, add my US credit card, with my US phone number and verify everything…and is now telling me I have my fare hasn’t been paid. The cab driver gave me the thumbs up, I left, and then later logged in to see my receipt. Turns out I didn’t pay, and now I can’t figure out how to pay because not a single VISA card I own will work. I should have just given him cash; I thought this would be more convenient and now I feel like a ripped off an old man with no way to fix it.

10 months ago, Jamming Ruri

Great app but has flaws

It’s an absolute must you have a Japanese phone number which is unfortunate but I didn’t have an issue with that. I don’t like how I cannot use my email to login but always have to receive text message to access my account. What’s the point with registering with email then? The app isn’t tourist friendly if you do not have a Japanese phone number otherwise.

3 months ago, bohaiboy

Great Service

First time in Japan and app was recommended. If you have an address written in Japanese or know where you want to go on map, it works great , otherwise you need to speak Japanese. We have used 4 or 5 times since arrival only one week ago

7 months ago, jwyan

Cannot Make Payment

I was able to register the credit card, but for some reason I can’t pay with it. So I tried to change to another card but then it said my account is locked temporarily and asked me to wait…however it didn’t tell me how long I need to wait. So after some time I tried again still not working, tried 2nd time, locked again!! Come on, I just want to pay the taxi fee!! Idk if I fail to pay within certain period will I get penalty or something?

5 months ago, Lost in Kyoto

Ripped Off

Kyoto driver went in the opposite direction of the address entered in the app, and after verbally confirming the destination. After a few minutes I pointed it out to the driver. He apologized and turned around. Total fare was double the $25 quote. When I asked for a partial refund the driver said the company would take care of it before it was posted to my credit card. The full amount was changed and when I protested to the credit card company the taxi company fought the protest. Very disappointed result.

3 months ago, MRE MRE

Very good app

I really like the app, but it doesn’t let me review my rating of my driver. It asked me to review my driver and I clicked too soon which meant that he received a neutral rating. He was great and didn’t deserve that. I want to fix that but I don’t see a way to do it.

1 month ago, taelent

Uber vs Go

Very used to traveling with Uber in other Countries, but I have to say, the Response time with GO is magical. Super quick, always on time, straight to the point, no unnecessary small talk… unless you want it

7 months ago, lux24556666

A typical Japanese website/app that is pretty janky

While it can work well there numerous issues with the app. No ‘cancel’ button and no way to message the driver and type your own message is pretty frustrating. Especially when a lot of users are from out of the country. They should fix this app to make it more usable and logical.

7 months ago, WhiteBunny24

Can’t set up account outside of Japan

Account set up needs a phone number to verify but can’t do it while you’re not in Japan. However, the US phone number isn’t available in Japan to receive a text verification message. Could you update the app to allow the verification process by email? Just want to register and have the account ready to use as soon as I arrive in Japan. Thank you!

9 months ago, C. in Yokohama

Early morning ride

It’s better to book early morning rides in advance. I booked my ride one week before departure. My driver was on time, efficient and friendly.

9 months ago, SemperFiVMI88

Great for Foreigners

Very friendly and efficient. Always on time. Reservations are easy. Drivers are great. This app disappeared for a couple of years for foreigners. Glad it’s back.

3 months ago, Globetrekker 42514

Very easy to use

The app is very easy to use. Plus the cabs arrive very quickly - within a few minutes.

4 months ago, Dk42728282

Worked great for Japan

Used this for taxi service in Japan. Worked great, easy to use. Just needed to copy and paste Japanese addresses from Google maps and bam.

1 year ago, Talos42

Requires Japanese Credit Card

I live in Japan and have a Japanese phone number (another requirement). However, I can’t get a credit card in Japan due to my residency status, so I can’t use this app. I know of thousands of US military in Japan in a similar situation. This app would be very helpful, but the credit card requirements are keep many from using this app.

4 months ago, Harrisonmaximus

Great Service!!

Very efficient application and service!! Driver was very informative and incredible hospitality!! We will use this app again!

10 months ago, ColeHansen88

Advertised for tourists- but tourists cannot use.

This app is advertised as one that tourists can use to find a taxi- not so. You have to have a Japanese phone number. No way to even check fares- which is what I was wanting to use it for. I don’t care to use it to book a taxi I just want to see what the fare would be and I cannot even do that.

1 year ago, nob808

Not Tourist Friendly. Yet.

Not tourist friendly yet, even though advertised for tourist to use. As many other reviews state, it’s won’t work currently without a Japanese number which isn’t tourist friendly due to the hoops needed for tourists to get. I happen to have a short term Japan number, but I don’t have a Japanese credit card, as that is the second issue that this app is having for Tourists. They need to fix both. This app works great for friends that have both, but they live here full time. Not us visiting. Guess Uber is our only app option that works to call taxis.

3 weeks ago, Pepper lim

Must have!

I’ve been living here in Tokyo for 15 years, but I only tried this now. Thank you for a great app!

2 months ago, Tye23123

Easy ride

Very easy app to use. Driver was quick, courteous and friendly. Great experience n my first use of this app

1 month ago, QueenieV:)

Great service for foreigners

In Japan visiting from US. Worked well! Similar interface to Uber which we are familiar with.

2 months ago, Uncle LSI

My first GO taxi

Very easy to access and setup. And coupons are properly. Thanks.

4 months ago, SiliconValleyEngr

Great app, great service

Works just as well as Uber. And I mean that as a complement since I have had good experience with Uber in u.s. and France.

1 year ago, hikko-us

使えないー　not a great tool

海外在住で帰省中に使おうと思いましたが、日本国内の携帯電話番号&日本発行のクレカが必須で断念。英語で宣伝する意味が分からない。インバウンド観光客や一時帰国者には全く使えないです。Requires Japanese mobile number and credit card - one of the least useful apps ever!!

1 year ago, shanball

Cannot verify without Japan phone #!

Downloaded app easy enough, but NO WAY to verify without entering a Japan phone # to text to. It simply needs a way to text any foreign number in order for tourists to use (& yes, they’re marketing for tourists to use). Love to see a fix asap for this or future visits!

3 months ago, Dr Please leave me alone

Used for 2 weeks in Japan

Very easy to use. Similar to Uber app.

8 months ago, iPod is legit

Longest route

Taxis make a full circle avoiding you taking the longest route to get to you. This is poor customer service. I shouldn’t be charged a cancellation fee when the driver purposely takes the longest route to get to my pickup location instead of the shortest most direct route. TELL YOUR DRIVERS TO STOP TAKING THE LONGEST ROUTE TO PICK UP THEIR FARE!!!

1 year ago, Foreignsand007

It won’t work if you don’t have Japanese phone number

What is the point of this app to list in non-Japanese App Store if you can’t use it without Japanese phone and Japanese credit cards? So many people are complaining about it and why they won’t fix it?

1 year ago, demeyer

Cannot use with non-Japan phone

This is marketed to tourists and foreigners as a better alternative to something like Uber, yet you cannot register without a local Japan phone number. There’s no justification for requiring a local Japanese phone number to use this app.

4 days ago, asfhu nkk

Forget it. It doesn’t work!

Tried to register multiple times but never receive the sms verification number. It also said to check my email but I never any email. Useless app. I am using US number to register.

2 months ago, The Contented Clicker

Tourist

Solid app. Easy to navigate. UI was pretty well made.

1 year ago, JoeStrout

Cannot create an account, so unusable

Step 1 is to enter your phone number, but it will not accept my US number (even though it works fine here in Japan). They submit button is never enabled. So, the app appears to be unusable.

4 months ago, Rakshan94

Best taxi

The cleanest taxi I have ever seen. Felt super comfortable and price is not bad at all. Courteous driver too! :)

4 months ago, peracarina

Good

It would be great to clearly display the route of vehicle on the map, including time remaining to destination.

1 year ago, nasukaren

Need a Japanese phone number and credit card

This is practically useless for foreigners. You need a Japanese phone number and Japanese bank issued credit card. So no foreigners or tourists need apply!

1 year ago, Nyseegal

Japanese phone number only can not use either phone from another country

1 year ago, sk.808

Make more accessible to foreigners

It is marketed towards foreigners but you need a Japanese phone number which foreigners don’t have. So please fix this problem because I’d love to use this app instead of Uber or something else.

2 months ago, Fern1788

Great Service

Easy to use app.

12 months ago, Akaguma

Requires Japan phone number and Japan bank credit card

Only useful for residents. The issuer also lobbies to keep Uber from being adopted by taxi companies, so making this app useful for foreigners is a double insult.

1 year ago, jjgarcilazo

Non tourist friendly

Only able to use if you have Japanese phone number to use

1 year ago, Anna Fi

Cannot use this app without Japanese phone number

Not tourist-friendly because you can’t register unless you have Japanese phone number..

1 year ago, Étude71

Not Tourist Friendly

You need a Japanese phone number to registered and get setup to use the service. This is so 20th century. Another example of Japan going alone and not use world standard. Very unfortunate.

1 year ago, Yasobara

Can’t use without Japanese phone number.

I am traveling to Japan and tried to use this app. Alas you can’t sign up without Japanese mobile phone number. Useless for foreign travelers.

Description

・GO is most used Taxi App(Taxi booking app) in Japan GO is the No. 1* Taxi App(cab app) serving 45 of Japan's 47 prefectures, including major tourist areas like Hokkaido, Tokyo, Kyoto, Osaka, Fukuoka and Okinawa. 80% of time spent on Taxi Apps in Japan is on GO. You can now sign up with a non-Japanese mobile number.(You can now sign up with a mobile number from any country.) * Survey by data.ai - Number of Taxi App(cab app) downloads in Japan(Total of app Store) - Survey period: October 1, 2020 - September 30, 2023 - Among the top 5 Taxi Apps in Japan, GO has an 80% market share of total usage time.（Total of iOS） - Survey period: January 1, 2021 - June 30, 2023 *Actual app screen may differ. ・Travel around Japan easily with GO Use GO to hail the nearest Taxi(cab) to get to your destination easily. No more having to stand on the side of the road waiting for one to go by! 　-Go easy anywhere on time 　-Stress-free Taxi(cab) experience 　-Best Taxi(cab) type selection ・From hail to payment in one app by using GO Do everything from hailing a Taxi(cab), to confirming your ride and paying your fare in the GO app, and go easy anywhere in Japan. ・GO PREMIUM: Request a large luxury van With the GO app you can easily request a professional, highly-rated driver to pick you up in a luxury van with seating for up to six. This service is currently available in the following 15 wards of Tokyo: Chiyoda-ku, Chuo-ku, Minato-ku, Shinjuku-ku, Bunkyo-ku, Taito-ku, Sumida-ku, Koto-ku, Shinagawa-ku, Meguro-ku, Ota-ku, Setagaya-ku, Shibuya-ku, Nakano-ku, Toshima-ku *Not available in portions of Taito-ku, Sumida-ku, Koto-ku, Shinagawa-ku, Ota-ku, Setagaya-ku, Nakano-ku and Toshima-ku. Visit the webpage below for details. https://go.goinc.jp/en/premium ・Reservation Service: Reserve a Taxi for a specific date and time Our Reservation Service automatically hails a Taxi for you on the date and time you specify. Reservations can be made from 15 minutes to 7 days in advance. A service charge will apply in addition to the Taxi fare at the time of payment. *While limited to certain urban areas, new areas being added all the time. ・Airport Flat-rate Get flat-rate fares from a location you specify, such as your home, hotel, a train station or travel destination to select airports. With GO there is no need to make reservations in advance: you can take advantage of this flat-rate even if you want to hail a Taxi right away. Currently available for: boarding from Tokyo - Haneda/ Narita Airport (Tokyo - Narita is only transfer to the airport). ・Pay your fare cashlessly with GO Pay while you ride Pay for your fare automatically by adding your credit card in the app and choosing GO Pay in the Taxi. When you arrive at your destination just get out. No more time wasted dealing with change or credit cards. *Not available in all Taxis ・Advance Destination Setting With this feature, you can hail a Taxi and set your destination ahead of time. This eliminates having to explain your destination to the driver, so there is no need to worry if you cannot communicate in Japanese. ・Confirmation Number Give this number to the driver when your Taxi arrives, then get in. You no longer have to worry about finding your Taxi and being sure you are getting in the right one. ・Tipping Feature Show your appreciation to your driver by giving them a tip. You can give tips at the end of the ride from the rating screen or from "Usage History / Receipt" in the GO app's menu. *Tips are optional.