Name: Grab: Taxi Ride, Food Delivery
Rating: 4.87378 (170037 reviews)

User Reviews for Grab: Taxi Ride, Food Delivery

4.87 out of 5

170K Ratings

3 years ago, banskslsowjwbwbsdm

The app is incompetent

This app is not user friendly. Unfortunately there’s no Uber service otherwise I would use them instead. There’s no way for a user to contact a support team via phone call or message. The system to report an issue is long and not helpful. There should be a chat tab or number you can call for assistance. My main issue is when using my card to pay for services they charge you even if grab has not completed the service. I picked a two stop grab ride and my driver only took me to one after saying he completed the ride, which was a lie. Grab should have a system in place where the rider also confirms the driver has took you to both stops before saying the ride is complete. But this app doesn’t seem to help or service the rider who is actually paying for the service. It only benefits the drivers since they can directly contact grab via a phone number and choose when the ride is completed. I wish there was another ride app I could use because I would. But I’ll stick to taxis and motorbikes from the main road from now on.

4 weeks ago, just call me zach

Insanity.

Let me describe my Grab experience of the night (not typically unusual) 1) I placed an order for a convenience store as I strictly cannot go out far at the moment. 45+ mins in, I get a text from the driver saying the store is closed. He sends me pictures. The store is not just closed, ITS FOR LEASE. Why is it still labeled open on the app? Why is it not updated? 2) I order from another branch on the app after waiting for a while. An item was not available, 15 mins in Merchant cancelled without any further reason. 3) I want to transfer my Grab wallet balance into another e-wallet of mine. Cannot do. This about sums up my experience so far. Just please fix this. This doesn’t define what Grab is, but please just fix this. UPDATE: After a while of ordering, things seemed to be okay, until today. I placed an order at a restaurant, and after 30+ mins, Grab cancelled due to unavailability of nearby drivers. Fine, it happens it’s not a big deal. Until I wasn’t refunded. I kept refreshing my GCash and grab app, and nothing. It’s still “On Hold” and will be processed when the order is “complete”. Well that’s the thing, it’s not gonna be completed because it’s been cancelled!! And I cannot find any useful articles to help me on this! And the chat-with-an-agent function ends at 6PM! So I now cannot eat dinner because my money is still being “held” despite not receiving anything.

2 years ago, Gracie99 8

Needs improvement

I’ve been traveling around Asia for a couple of months now and have been using grab the whole time. The app is great and makes travel much easier, but I do have a problem with it. Every time a user cancels a ride, it decreases some kind of score the user has. This is a problem, because there have been multiple times that I have had a driver bail on me and tell me that I have to cancel the booking in order to get another ride. After canceling maybe 4 or 5 rides over the course of a couple months, it is now much harder for me to book a grab compared to other users. I have had to retry booking multiple times, sometimes to no avail, when others I’m with were able to get a grab immediately. As a solo female traveler, this puts me at risk of getting stuck somewhere and possibly putting me in danger if I’m traveling at night and need to get away from a place. There should be some way that the user can cancel a booking without getting penalized, especially if the grab driver forces you to cancel before you can get another ride. Or at the very least, the user’s score should be known to them and there should be a way to repair the score if it goes down. I wish the app were more user friendly in this way.

1 year ago, Nochyertpklreevwr

Thankful

I’m so thankful for the Grab app. It’s my only mode of transportation, and it’s been working so well. I have a suggestion for an added feature based on a problem I’ve been experiencing. I would love to have the ability to block certain drivers from being able to see and accept my request for a ride. I have no intention to block multiple drivers, just whenever I have a less than perfect experience, no. I want to be able to block a few drivers who hang out in my area, that I’ve repeatedly had bad experiences with (uncomfortable seating, too small, jerky driving, angry driving). Currently, I use the feature of canceling and rebooking, but there’s an element of shame in that for me, having to see that driver sitting right outside my building as I get into my other ride. Thank you for providing a needed service! Whether this requested feature is added or not, I’ll keep using Grab to get around!

5 months ago, haidangwa

Mapping needs improvement

Overall, this app made it convenient to call for a ride in Vietnam. I was able to use my US-based credit card to pay for rides on our trip in Vietnam. The only issue I have that I think needs improvement is being able to select the pickup and destination points by touch-hold a pin point directly in the map. The main reason this is needed in Vietnam is because many locations outside the large cities don’t show up by typing an address. It seemed like the map data was missing some locations, because lots of times, my locations were in google Maps and didn’t site up in this app. Many times I wish I could get close to my destination by zooming in to the map or by looking up an address closer to my destination then I can select my final destination by touching and holding onto a pin in the map. Most of the time, I would have to yell my driver how to get to my location after he picked me up, because the app didn’t let me select exactly where I was going, or I’d have to talk to the driver through the app to tell him exactly where to pick me up.

2 months ago, 13686446764333

Uber is Better

I’ve spent over $2000 on Grab traveling Southeast Asia for the last six months and is the worst experience I’ve ever had with with any ride hailing app. They will charge you for a ride that never happened multiple times. In the United States we call that fraud and you can go to jail. On top of that, most of my orders have taken more than an hour to two hours just to get food from 1 mile (3km) away. I could’ve walked there and come back and had my food if an order takes too long. You have no way to cancel the order or request a refund because there is a lack of customer support. And by lack of customers customer support I mean you can’t even request a refund on any ride nor can you request a refund at any delivery. I think this is the worst raid hailing app out of all the 196 countries have traveled to the worst and it’s such a disappointment because you’re competing with Africa and your Asia. You have way more money than Africa; very disappointed. My friend who works at Grab tells me that they end up paying for App Store reviews on Apple. So I guess that makes sense why they have such great reviews yet the worst possible service I’ve ever experienced. Use it and you will see what customer service you will get!

9 months ago, WMM9898

Bad app and customer service

I downloaded the Grab app to use on my trip to the Southeast Asia. To avoid the hassle of exchanging currency, I registered the app with my U.S. bank issued credit card. It worked well initially while I was in Malaysia, Singapore and Jakarta, Indonesia. However, when I arrived at Yogyakarta, Indonesia international airport, the app stopped working. It would not even make an effort to authorize my credit card for the ride from the airport to the hotel in the city. Luckily, I had enough local currency with me at the time to cover the ride. I contact the Grab after I arrived at the hotel. A Grab representative later emailed me and asked for a bunch of supporting documents from my bank. She told me it is for my protection. I replied to her that Grab already know my identity since I have many recent rides using the app and there was no issue with my bank authorize the transactions. However, she refused to do anything on her side to resolve the issue. I have since decided to remove the Grab app from my phone and use other apps to order the rides in the Southeast Asia countries. I want to warn other people to always bring enough local currency and not solely rely on this app.

2 years ago, asfhu nkk

Good ride share app unfortunately ….

Trying to get a Grab car is sometimes very difficult. When I tried to hail a Garb car from Manila airport, none were available. Waited in line for over an hour for a white taxis at a fixed price of 500. Going back to the airport, I had to request 4 times before getting one unfortunately I already found a white cab at a fixed price of 500. I had to cancel the Grab car because I was already on a taxi when Grab driver accepted me. I saw other Grab cars were available but they weren’t interested in taking the fare. I can not blame the Grab drivers for not taking the fare. It was about 60 peso below the fixed fare that taxi is charging. My suggestion to Grab Corp is customer should be able to fill in a price that we are willing to pay or pay at the fixed price that taxi are charging so there is an incentive to pick up the fare. That way customers get picked up more frequently because Grab drivers are paid the same as fixed price white taxi.

3 years ago, ftffugfdh

Inconsistent

Though I enjoy using this app for its various points such as delivery, taxi, and sometimes sending products, it can be inconsistent in finding a driver. There were many times when I have ordered food and expect it to be here, only to wait one hour and recheck to see that they couldn’t find a driver. If they couldn’t have found a driver, why didn’t they keep trying, or at least send me a notification? They like to send me notification on nonesense deals and promotions, but they don’t send notifications on important things like a cancelled order. Also one time, one of the shop had to refund me something because they forgot the order, it was just 20Bhat or around 65 cents, and instead of just putting it toward my next order, they literally divided into two and gave me a coupon of 10 bhat each. I know they did it so I would order two more orders instead of one but are you serious? You really have to be that much of a money grabber? Honestly getting annoyed at them and will expand my app usage to other apps now.

2 years ago, ouditha

Canceled booking

The driver we booked this morning didn’t cooperate eith us, our pin didn’t work on us this morning I texted him and said the exact place where we at we were on the other side of the road and told him to make a u turn but what he answered me was the u turn was far. It took us only 3 blocks to make a u turn on that place, but he wasn’t cooperative even if we asked him to just get on our place he was just parked where he was and not moving. We were aldo in a hurry because we were supposed to pick up my nephew from school. As he wasn’t moving and doesn’t want to cooperate and make a u turn, I cancelled the booking, I even told him I will cancel it. Now grab wanted to penalize me for canceling and not paying the 50 pesos, it wasn’t for the money but for the principle.

2 years ago, Local Police Department

Customer service try’s to steal credit card info…

The app suddenly stopped accepting my payment method - I contacted my bank directly and they said it was on grabs end. When I brought that to their attention of customer service they demanded the only way I can move forward is to send a photo of my card, covering only a couple digits. So somehow I was accused of fraud by them for ordering food on my own card…Like what? Completely ridiculous process to make me send a photo of my credit card via email . My bank said absolutely not to do that. So I’m essentially stuck in limbo as they won’t allow me to enter any payment method, despite me having every major card carrier, unless I send them photos of my cards (which I did btw, covering all except the last 4 but they wouldn’t accept unless I revealed more numbers. ) Completely sketchy standard operating procedure. Reaching out to customer support and being accused of fraud is lovely - I won’t use this service anymore. Be careful for real, they are trying to get your card information in a photo. That’s soooo sketchy and not normal operating procedures for major providers. If you get your identity stolen, blame Grab

4 years ago, JAIOSUSER

Violates Apple’s policies?

I recently reinstalled the app on my iPhone, choosing the Sign In with Apple option this time for better privacy. At first it worked fine, but after I gave the app my phone number it forced me to use Sign in with Facebook because I had previously used it to sign in, allegedly for “security”. This is silly. I don’t want to use Sign in with Facebook. I hate Facebook and want nothing to do with them. I want to use Sign In with Apple, but Grab won’t let me. Also, practically speaking, what is a user supposed to do if they’ve deleted their Facebook account? Can they never use Grab again until they’ve changed their phone number? In short, this seems like either a.) a bug that is resulting in poor UI/UX, or b.) a sneaky attempt to force users to allow Sign In with Facebook, and all the tracking and data harvesting that this entails. Per Apple’s policies, any app that offers Sign in with Facebook HAS TO offer Sign In with Apple, so this seems like a clear violation of the official requirements for iOS developers. Maybe just a bug? If so, fix it please. If not, shame on you. I am reporting this to Apple.

4 years ago, Boo for Grab

Terrible Service

I ordered food through the app. The order was confirmed and said “restaurant is preparing your order,” “expected delivery 5:50-6:05pm” at 6:05 I checked the app to see where the driver was, is saw “your order has been cancelled as we don’t have an available driver. Try to place your order again.” No message, no email, no nothing. Just a change in the status when I went to check on my (previously confirmed and in process) order. When I went to try to place my order again, the restaurant I ordered from was unavailable. I called “customer service” and was told I “could try to call the restaurant and place an order and then take a grab to go pick it up.” I asked for help placing my order from the restaurant, help getting other food delivered, help with anything at all that could improve the situation. I was told that they don’t have the ability to assist with orders (I was told this from the customer service number on the app that I ordered from.) I (used to) use grab literally every single day for transport and very frequently for food delivery. I will no longer be using them.

2 months ago, Sara F.R.

All around terrible

The English translations are inadequate and inaccurate. Only about 30% of text is translated, if that. It will allow you to pay with a debit card maybe a few times but after that it says to contact the help center because the order could not be processed via debit card. The help center is completely unhelpful and it’s nearly impossible to get in touch with anyone. I’m running out of cash because the app decided to no longer take my Visa Debit just out of the blue. I contacted the help center about an incorrect order about 24 hours ago and STILL have not heard back about a refund. Another one of my orders was cancelled because “the driver could not get in contact with me”, even though the app was open and I received no notifications from my driver. I tried to reorder and message my new driver asking him to NOT cancel my order but the messages won’t go through because apparently my messaging is limited?? For no reason?? Just a headache of an app with multiple useless hurdles just to order food or a ride.

2 years ago, MorganV07

Used to love grab. Now, not so sure.

2021 and before Grab was an amazing app!! Ever since the company got bought out. It’s very hard to get a ride, or delivery If it’s a cloudy day, none of the drivers “have change”… aka.. tipping themselves since they now don’t get as much $ as they used to. Also, the delivery fees are higher, the service fees for restaurants that grab is charging the establishments is close to if not more than 30%. Thankfully other driving apps & drivers in Vietnam are stepping up, and many of us have started to use them instead because Grab has become unreliable. You used to know 100% you could get a ride if went to the movies and got out at 10 PM… now.. I don’t think it’s worth the drivers time, because there’s no one to accept ride and if they do- they cancel a lot now. Sad, Grab was such an amazing reliable app now. And if it’s raining? Forget about even trying to get a taxi car!

1 year ago, Ukoiya

No more being ripped off by taxis

Google maps has been a game changer when taking a taxi. You can follow the route now and see where they are going or not going. Mostly my experience has been that taxi drivers are honest and good. They do their best to take the quickest route. However twice on this trip I have watched Google maps as they drive and even showed one of my drivers the map and where to turn. He refused and took us the long route. I felt ripped off and the heard about Grab. I absolutely love that the price is preset and you can see the route along with the driver. No possibility for cheating or ripping off ignorant tourist. I will only be using Grab from now on.

4 years ago, Truthful Statements

Long time, loyal user, recently uninstalled

I’ve been using Grab for 4+ years and have passed a lot of money through their ecosystem, however I’ve decided on principle that I can’t support this company any longer as their customer service is absolutely terrible. As of late I’ve had a few orders in a row that were wrong, whether they were the restaurant or the drivers fault depends on the different orders, however after writing detailed explanations including photos, Grab support didn’t even bother getting back to me at all, let alone compensating me for my lost money and time. On top of what I’ve heard from the drivers (here in Southeast Asia a few years ago there was competition between Uber and Grab, and Uber took much better care of the drivers). Clearly this company does not have the customers nor the employees best interest in mind, they’re just out to take your money and get away with compensating you as little as possible. Look elsewhere. There’s lots of competitors who are hungry to satisfy their customers should there be any issues.

2 years ago, ogbob12345

This app is low key trash

I’ve used Grab now in two countries in SE Asia. In concept it’s great, a ridesharing app for the region. Reality is that it doesn’t have even close to the same reliability as Uber/Lyft in the US. The difficult part is that people rely on these apps to get them from point a to point especially in parts of the world that are unfamiliar. Grab will not be your friend here. There is NO driver availability even in large metro parts of SE Asia. They have a huge driver supply problem that they haven’t seemed to figure out how to fix. Don’t use this app expecting to actually get a ride when you need it, whenever you travel figure out a backup plan. They haven’t figured out the fundamentals of driver supply and demand yet they push new features that no one wants or needs. I recommend the Grab product and tech teams start focusing on their basic value to users

9 months ago, voruu

Shady Business Practices

Grab in the Philippines engages in very shady business practices from allowing drivers to cherry pick their rides to cancelling food orders claiming that there are no drivers available, yet when you immediately from the restaurant on either side the order immediately goes through. I have tested this on numerous occasions and my assumption is Grab has given restaurants a secret way to cancel orders to avoid taking blame for not fulfilling the orders. Additionally, in the Philippines grab has essentially stopped accepting foreign credit cards for food delivery to prevent charge backs because they act in such a fraudulent manner. What is going on here? I wish Uber was back as bad as they are grab needs to get light shone on their corrupt mess they are operating in the Philippines. I have dozens of photos of evidence of wrong orders and misdeliveries yet they only give partial refunds. This company is a group of scammers and holds a monopoly in the Philippines in my opinion.

3 years ago, Indonesia Rocks

Can improve but getting so much better

Giving a 5 star rating because while Grab can 100% improve their service (contacting customer service, getting responsible and accountable responses etc) they have grown leaps and bounds since the start of this pandemic. Growing the listing of available restaurants, improved comms between drivers and customers… so much better. And what a grace it is to be able to order something to break up the monotony of these endless MCOs… sure things can be better. But I appreciate Grab’s work in giving folks food options during this never ending nightmare and supporting local businesses and Grab drivers. Kudos. Keep It up.

2 months ago, tadpoles asleep

This app is atrocious

This app is atrocious. We used it over the course of two weeks, and it is the least user friendly app I have ever used. 1. Doesn’t let you know predicted time till drivers arrive until you request a ride 2. Doesn’t allow you to cancel the ride or change destination within the user app. The driver had to call customer service to change destination midway. 3. Midway through the trip, it would spontaneously stop working, so my partner had to use his app instead. But then it would surprisingly work again later. 4. Confusing user interface and difficult to navigate and understand what is happening. 5. When you first download and don’t have a credit card set up, it defaults to cash payment but if you add the card before the first ride ends, it doesn’t allow you to add a credit card option. Ugh So glad I don’t have to use this app anymore.

2 weeks ago, Thuy Anh H Nguyen

I would love to vote 5 stars but I’m very upset

I constantly use the app to book everything, from taxi, food delivery to others delivery. BUT I always have hard time in the morning booking taxi to work/school. Taxi drivers would accept the request, show they are 1-5 minutes away, then out of sudden cancel the drive. For instance, this morning I got drivers canceled on me not once but 2-3 times. This happens EVERY MORNING, cause me late 40-50 minutes late EVERY DAY. I think Grab need to find a way to hold the drivers accountable for every time they cancel the drive. With food, this also happens, not frequently, but does happen. Delivery person would even send me messages with attitude before they dropped my oder which stated I need to check the distance before order. And yes I’m well aware of the distance, for that I already agree on the rate of delivery fee. So I don’t understand the fuss is about.

3 years ago, SaeedRahmatolahi

It would be better to be able to rate the driver

I like grab and using that for most of the time . The only thing that can be improved is that when I get my food I want to give 5 star to the driver but if I do not rate in that time I can not do that any more it would be better that when there is a food feedback before that check the driver is rated or not . Maybe user forgot to rate the driver . I know its not a bug deal but I want to make the drivers happy with my giving starts but most of the time when I got the food if I don't rate in that time I can not be able to rate them anymore

11 months ago, SEA Expat

Horrible update forces users to select unfamiliar pickup locations

I have used Grab for years, but a recent update really screwed up the app experience (at least in Vietnam). It used to be intuitive to enter a specific pickup address. Now the app wants the user to pick from a menu of nearby pickup points. In unfamiliar neighborhoods, these are often places and addresses I don’t recognize. There is a search icon, and I can search for a specific address there, but I can’t get the address to “stick.” Today I tried that, and the app ended up finding me a ride for a frequently used pickup point 500 meters away. As I was holding a 12 kg baby, I had to cancel. This is a step backwards for every category of user, but for foreigners and tourists, it is an infuriating change. It makes me wonder if Grab is responding to some harebrained government mandate. Even so, there must be a better way.

2 years ago, fugly_mofo

Bad App and Bad Service

Years ago Uber and Grab colluded to leave a monopoly. The result has been unsurprising: poor service and rising prices. In addition, Grab promises that if the ride takes more than 10 minutes to arrive then a promo will be given. I have yet to receive said promo yet it routinely takes more than 10 minutes for my ride to arrive. Last night it took 30 minutes. No promo. Customer service when having a problem with a ride or a charge is nonexistent. The app is riddled with advertisements of promos. You have to manually add and remove them one by one as they tell you that they’re not applicable for the ride being hailed. Suggestion to the devs: why if you know the origin and destination why not just filter the promos for the user to show only the promos that are eligible? That would be too good of a design I suppose. Lastly, somehow Grab app has access to Photos without the corresponding setting in iOS Settings. It doesn’t even appear as an option with a toggle switch under Privacy settings yet the app can access and upload photos from the camera roll. This needs to be reviewed by Apple, but I doubt anyone there will end up reading this review.

2 years ago, pata2001

2022, more services, but the basics are still lacking

2022, still the same. The calling feature rarely works. With both parties connected but neither can hear each other. It could take several tries to have a successful call. This happens even on a 100mbps cellular connection. The app has more features like shopping which can be useful. But come on, get the voip call feature working correctly. It takes 3 or more tries to get it to work. This frustrates both riders and drivers. 2021: the app has a call feature so drivers and riders can call for free. But the calling feature has like 20 seconds lag, making it fairly useless unless the stars aligned. I’m guessing Grab doesn’t put much focus on their servers

2 years ago, snelson123

Updating Credit Card

Because of CoVid, I haven’t used Grab or the app for over two years. Since we’ll be traveling to Thailand soon, I wanted to update the credit card in the system. I get an server error message. The “help” function has no information about how to correct this. Update: Went to the Grab website to find the answer since I don’t have Facebook and since the app didn’t have the answer. The answer is that I was not in a country served by Grad (I’m in the US), so I can’t update the credit card. Will wait and update it waiting for luggage in BKK. Rating updated to five stars.

3 years ago, CEPierce29

Expat Using Grab

As an expat living/traveling various places in the Philippines, Grab has become quite an indispensable asset. The times I have needed to contact support, the communication and interaction was pleasant and timely with 100% satisfaction and favorable outcomes between both Grab food and Grab transportation. The only constructive criticism I have for Grab and the app itself is I believe they should look closer into providing broader financial support and opportunities for foreign citizens who use foreign banks and/or debit/credit cards. At one point two years ago, I was able to use my American (USAA) bank debit card and add it as an automatic payment method, now for some reason the app(?) or Grab (?) no longer supports as a minimum my bank card in which as mentioned was used previously. Regardless, I’m still able to use cash which is a little less convenient for me personally, but works just fine for purposes of obtaining services. Thanks Grab!

11 months ago, LycheeBaoVy

Awful app

Poorly executed app. We downloaded it since it’s the major transportation app used in Vietnam. App is slow. When we order a new ride, the initial pick up location is almost always the last location we got dropped off from last transaction. Traveling in Vietnam requires walking from location to location so just because we got dropped off somewhere previously doesn’t mean the new pick up location is the same. The new pick up spot was designated as “your location,” but there is always a confusion and the drivers always arrive at the last drop off location instead of the actual location . My husband couldn’t use the app after 3 transactions because the app flagged him as fraud because we are traveling . It didn’t do it for me. The drivers cancel on you quite often.

2 years ago, Sfrkane

An utter disgrace

I spent $$$$ on this app every day and they charged me with a pending charge (through thousands of transactions never had an issue), and then locked the app saying I needed to pay. When I shared with support, they said “we’ve not been paid.” Okay, fine. I said release the charge and I’ll pay again. They locked my account and removed my ability to engage with support. This is after 2 hours with support with them asking me what I purchased and being very condescending. Look, I’m chill, and this was the most egregious, terrible experience ever. They are also a heartless, terrible company that harms the environment. You cannot add orders from multiple stops so you’ll need two drivers to pick up things next door to each other. I deleted the app, they are insane and would never last in the US market.

4 years ago, Devastator77

Terrible Customer Service

The app works fine when it works but building a ride share app is not hard. When things aren’t working, it takes 20-30 interactions with customer service AT A MINIMUM to get this fixed. The first order team has the technological knowledge of my grandmother (they know what an app and email is but not much more) and getting to somebody knowledgeable is near impossible. Also, when I call in I don’t want to hear “fill out an online form” to then get into email correspondence and then get told “call us” which has literally happened on every interaction with customer service for me. It’s disappointing because I joined hearing the customer service is better but frankly Go-Jek is cheaper and in Singapore, taxi drivers are great from a service perspective and readily available.

2 years ago, Andrew 789

Double charging

1. Difficult to contact Grab when there is an issue. Clicking "Contact Support" in the app brings the user to a page where there is no contact option. 2. Beware - I loaded up enough GrabPay credit to at least cover the quoted price to the airport to leave the country, but was charged more because of an airport fee (really, a trip to the airport and Grab can’t recognize to include that in the cost quote?) so the whole transaction failed and my Grab pay has been locked out for 3 or 4 weeks now. Even though I only owe $0.35 for the extra fee, their system will only allow me to pay the full fare to the airport again. Even when I try to pay the full fare again, their system fails. I’ve been dealing with a Grab support case for weeks but they can’t resolve it - issue is ongoing.

3 months ago, J Berano

Rude Driver

I have a very bad experience with a grab driver in Manila. I booked a ride and pin my location, a side from pin I texted the driver about my exact location. When the driver arrived he started blaming me that I wrongly pin my location, I apologized to him and told him that I texted him my location. He’s mad and started talking trash words and threatened me to cancel my ride and leave us to the middle of the highway. Am scared to be left in the highway because of the heat wave so I stop talking. While he was driving he is waving his shoulder just like a shadow boxing, he is provoking OMG! The reason why I wrote this because I don’t want to happen this to other passenger. The Grab must remove this kind of driver in their company..

1 year ago, ahmed aladawi

Not so pad

In the beginning, I was happy when I found out about the application. I thought it was like Uber or similar, but the application is good just It has a few major defects and must be fixed, such as locating the customer’s location always wrong. Also, the driver does not understand the customer’s explanation . The most important problem is that they take the value of the trip twice, and when replacing the car request with a motor pic request For faster delivery, there is a difference in the price that is not refundable. In the end, the application is not bad, but do not save the credit card in the application. pay cash better and accept my greetings

9 months ago, Arjun2023242

Grab takes a long time to match with drivers

Each time I have used Grab to get a ride, it has taken 1 hour. Even when I have tried outside of peak hours. The only time I was matched within 10 mins, I received a very comfortable ride. There’s no indication of how long it will take but unfortunately there is no Uber or Lyft in Malaysia, so you’re forced to use Grab. Also Grab does not allow you to schedule rides ahead of time. I strongly recommend booking a taxi to travel to events where it’s important you arrive on time, such as flights. I’m very surprised that Grab does not allow scheduled rides - it’s been available on other ride hailing Apps for several years now.

7 months ago, Eisenhower1952

Bad Delivery. DILARANG

If your delivery order has a mistake, they will not refund you. Their Help Center responds every couple of business days but leads you on an endless journey instead of resolving your issue. I had a very simple issue, I ordered 4 of a beverage and only received 1. It is a simple mistake and needs a simple refund. Instead they messaged me back and forth for days, closing my issue and forcing me to reopen it, delaying and wasting time. Then several days later they ask me to send a photo of the beverage I received as well as the receipt. You have the receipt, it is in Grab, I created this help center ticket from that order. And as for the beverage, I drank it many days ago. Just simply refund me for the drinks you did not deliver, stop making it difficult. Such bad service compared to real apps like Uber.

4 years ago, GlobalM

Completely unsecure app with no respect for user privacy

Despite months of back and forth with Grab Support there is some random person who was able to take over my account by getting my recycled mobile number. This gave them access to my email address, as well as my ride and order history, and is s privacy violation. I also lost all rewards and points I had accumulated. Support is refusing to wipe my data from the other persons account and restore it to mine. This happened because the app ties everything to your phone number. Beware this app.

2 years ago, Jptsr1

Gotten much worse.

Two changes Grab has made recently took them from 4 stars to 1. First they allow drivers to click that they have arrived at a location well before they are actually there. This with the new 3 minute rule until you are penalized for a driver waiting is absurd. I have actually had the app charge me for a driver waiting before he even arrived at my location. The next issue is they have removed the ability to contact customer service live. All you can do now is Email them and hope they get back to you in 24 hours. That’s too long to wait to resolve a food delivery issue. It’s as if Grab has decided they are going to lower their service standards and since they know they will get complaints they solved for it by plugging their ears.

2 years ago, Bummer Toons

Impossible to Add Credit Card

We’ll, maybe the service works great, but I just downloaded the app and discovered that it is impossible to add a credit card - so the app is unusable. When you tap the “+” or the field on the payment screen where you enter a credit card number, the app immediately returns an error saying “Sorry, our server reported an error (bad input). Try again later.” I am not sure what “bad input” the error message is referring to because you can’t actually enter anything at all. My phone is connected to my home WiFi with an excellent connection. I have also tried connected to my mobile network with cellular data on and WiFi off, and that also does not work. I guess I will have to look for an alternate ride share service.

3 years ago, fwong01

Terrible booking charges

Grab booking is the most terrible and most horrid app I use just to book a car. The amount of time wasted looking for a car is the stupidest thing I have experience. Why do I have to wait until the time for peak period for someone to take my booking. I have to keep waiting till the rate goes higher then a driver pick up, that is the most ridiculous and greedy thing I have experience with this system. I would like to point out that waiting 15-20 minutes for a grab is quite unreasonable as I understand the driver also have to make a living but, I have an designated appointment! Again I would like to point out how grab takes advantage of the customer as it takes away there time for waiting for booking and money as it make you wait to a point where it reaches peak period.

1 year ago, Alberto569

Krabi Taxi

Does this app works on Krabi from/to airport? Got pick up but the driver ask to cancel and I paid cash after being in the car. From hotel to airport got stop at the airport entrance and the police seem aggravated with my driver because he was using the app to bring people to the airport. The police man took and retain the license of my driver and I am sure he is greeting a ticket afterward. I use this app all over Thailand and in Krabi is the first I have encountered issues. The app is great keep up the great work!

2 years ago, Cosm3293

Decent, needs work

Gets the job done but needs a ton of improvement when compared to Uber or Lyft. GPS routing frequently off, timing estimates also frequently way off. Grab drivers are able to accept your ride while they still have to complete a ride. Wouldn’t be an issue if they only had a couple minutes on the previous ride, but sometimes 10+ min to drop off their current ride and they still need to come to your location. Sometimes the drivers will not accept your ride because they will not get paid enough for the distance to drive you, so you’re left waiting for a long time even though there’s plenty of drivers near you.

4 years ago, the soccer gamer

Unable to add a second destination

After switching to an IPhone 11 I cannot add a second destination. Due to some glitch the app lacks the +sign that should be located next to the first destination that when clicked opens the field to add a second one. Which means that when I reach the first destination the trip is marked as finished. Then I have to rebook another trip and pay again for the base fair. I normally just pay cash to the driver off the App to take me to the second location which makes feel unsafe since there’s no record of the ride. I could get off the car and request a second driver through the app but due to the heavy Manila traffic it takes a long time until another available driver can be found.

2 years ago, BioOptic

Worst Customer Experience

I have been on chat with Grab and I keep getting bounced from one rep to another. Nobody seems to know what to do to process my order. The app is the worst to even get to chat with someone and then when I do get to someone, this is the response I get before I can even respond: I am sorry, looks like I am not getting any response from you for this chat. Allow me to end this chat window. If you have any further enquiries, please do not hesitate to initiate a new chat with us again. We are here and happy to serve to you. A survey will be sent to you within the next 24 hours to rate my service to you today, you may select 5 if you are satisfied. Your participation in the survey will help us serve you better. Thank

2 years ago, Balikhindi

At whim cancellation

I’m anew subscriber to Grab and my experience so far with 3 successful rides were excellent. There were however 3 other instances that while I wait for promised pickups, the trip was canceled and ask to choose another ride. The next ride was also canceled and my total standby period was more than 30 minutes in spite that the map shows he is no more than 4 minutes away. Very frustrating but I heard from another Grab driver it’s the Philippines and drivers are”independent operators subject to minimum control by Grab management! In any case these negative experience puts Grab as a unreliable Company/reputation. Paul Bautista

2 years ago, heres my "nickname" lol

UNSAFE DRIVERS

My girlfriend was harassed by a driver before dropping her off at home. Even after dropping her off she was receiving phone calls from him making her uncomfortable. I called customer support to report the driver. They said they would have to call the driver to ask the situation of what happened. I told them no after I explained he could be crazy and now he knows where she lives. If something bad were to happen with his job he could come back to her house knowing exactly who called to report him. Then they explained that’s the only way they could do it. So in the end I didn’t file a report and he’s still out driving Grab customers. Good job team👍🏼

2 years ago, Knightowt

Payment issues

Booking rides was a terrible issue. When I finally got one, I received a message the next day stating that I needed to resolve a payment issue with my one and only ride that I was able to get. They switched the payment to “Cash” even though I Grab had verified my credit cards and the default payment option was to my CC. I was told by the help centre to manually deposit cash into their bank account at UOB since the app didn’t allow me to “top up” due to them restricting all cashless options to my account. When I deposited the money, I followed up with help center to resolve the payment issue and I received no further assistance on the matter. If you do not have a local number and card, beware!!!

4 years ago, NinjasOfOrca

Inept customer service

I echo the statements of others that customer service is really bad. They’re not rude or anything, just bad at what they do. Most recently, I submitted a comment through the app and received an email for follow up. The representative emailing me said to reply to the message to resolve my issue. When I did, I got an automatic reply stating that the email did not work for issues and that I had to use the app The problem is, when I use the app, I can only initiate the complaint but I cannot give any specific feedback. Thus there is no way to provide responses for follow up with the issue because there is no way to respond via email It creates a situation where it’s impossible to get any resolution

3 years ago, coleton.pierson

Worthless Customer Support

When delivery drivers forget food orders, customer support does nothing. Wasted money. Corporate policies for fixing the issue are redundant and inefficient and usually lead to nothing being fixed or refunded. Leaves you only able to review the delivery driver, which isn’t fair since the problems are mostly corporate’s fault on how they handle cases. I continuously order food only to see later that they couldn’t find a driver. It shouldn’t be difficult to order food. Funny thing is that if this fails, I usually am able to order from another service successfully. I have reduced the amount I use the service these days. Use another service, there are better and cheaper alternatives.

1 year ago, AgileGuru

Bad user experience

1 case - Scheduled a ride in advanced, when time is up, it wasn’t clear where was the driver, no phone to contact, no driver on the map Eventually the driver didn’t come, the ride was to the airport and we had to cancel it. Not transparent at all. 2 case - got into the taxi and our plans had been panned, we decided to go to another place, entered the address, the address wasn’t shown on the map, after I realized that the address was 70 km from me. It means that there were same addresses in different places, but grab didn’t help me to understand which is which. The option to change address again wasn’t available. What to do in that moment ??? I had to call to support.

Description

Get everything you need with Grab — the leading ride-hailing, taxi, food delivery, and grocery app in Southeast Asia. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. Grab offers various ride-hailing options, including 4-wheel and 2-wheel rides, and taxi booking. There’s also a diverse range of services including food order delivery from restaurants, prompt package delivery, and groceries from supermarkets, making it a leading delivery platform. From ride-hailing to food and grocery delivery, Grab is your one-stop app for all your everyday needs in Southeast Asia. Book a ride for any occasion and budget Order a ride on Grab, the top ride-hailing and taxi app in Southeast Asia. Choose from a variety of transport modes, including cars, motorbikes, and buses, and get matched with a professional driver in minutes. Food delivery for any craving GrabFood: a leading food delivery app that allows you to easily order food from your favourite restaurants and get it delivered to your doorstep, making it convenient and hassle-free Conveniently order food and groceries for delivery GrabMart is a convenient food delivery app that allows you to order groceries and handpicked fresh produce from your favourite supermarket. Secure and seamless cashless payments GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services, such as food and grocery delivery and taxis, as well as at local merchants Reliable on-demand package delivery GrabExpress: Order affordable, fast, and reliable courier service with insurance for your items Rewards for using Grab GrabRewards: Order food, ride and earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalog Grab is the only ride-hailing and food-delivery app you need. Whether you are searching for a taxi app, express food delivery, or grocery delivery, Grab has got you covered. In addition to our renowned ride-hailing, taxi, and food delivery services, we also strive to promote economic empowerment for everyone in the region. We provide financial services such as wealth management, lending, cashless payments, and insurance. Find out more about us at www.grab.com. Grab offers the ability for users to receive personalized targeted advertising, offers, and updates from Grab and its partners and communications/advertising from certain third-party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.