8 years ago, VA Dem
Asking a train hopper's dog is better than this app.
From a design standpoint, it looks like an app, with clean menus and easily identified icons. Appearances are deceiving. From a functionality standpoint, it is next to useless. Stability is crippling with crashes every few minutes. This wouldn't be a problem if the app was designed with the user in mind and only took a minute to use. Instead, the most basic functions like maps and bus locations a buried under silos of lists and choices. It's obvious that the designers took the website, which is also terrible, and slapped google maps on the back, if you're lucky enoug to find it and not crash. In short, you need to completely understand the entire grtc route system, have a map of the city in your head, and already know where to get a fare card. My suggestion would be to start with the map, why? Because it always crashes, so fix that first. It's kind of the whole point of a transportation app, and most of it is obviously google, so stop breaking google. Then, put the user on the map with gps or ask for a location. Maybe even offer a few saved locations like home or work... No not saved bus stops. At any given time there are close to 30 bus stops within the .5 mile walking distance, but no map of that list, no way to figure out which three get me near my destination no easy way to see which one has the next bus. Instead of riding the bus I'm playing a boring game of whack-a-mole trying to guess the right answer. Next, add some overlays for secondary functions. Right now the app loses progress. Worse, I find what I'm looking for, which is where to buy a fare card, and am staring at a full blown web page with PDF links. No!!!! That's why I downloaded the app, so I don't have to go to the grtc website. So yes, add the secondary information as layers on the map. Fare cards, add as layer. Bus routes, add as layer. Bus location on a route, add as layer. Finally, get rid of he stuff you have no intention of using or fixing. Offers, what's that and why does it crash? Settings, really? Just call it Español.