Name: Heetch - Ride-hailing app
Rating: 4.73041 (2834 reviews)

User Reviews for Heetch - Ride-hailing app

4.73 out of 5

2.8K Ratings

6 years ago, Salah Eddine gan

Amazing App & Amazing service

One night I walked out of work at 3am in casablanca after our transport run away. i staid with no transport mean or enough money, in addition my home place was far. my colleague suggest the app for me and told me that Heetch offer free first three rides. I didn’t believe it at first. I downloaded the app right away I try it and I piked the taxi driver, the response was at the moment, the driver arrived in less than 5m, and drive me to my place safely and with nice hospitality. And completely FREE. All that thanks to this amazing Application and it’s wonderful community. So Thanks once again Heetch, I hop sincerely you keep moving forward.

3 years ago, Kamer, happy rider

Why I like riding with Heetch...

I used to hate Heetch when it forced clients to use FB to be verified (I quit FB 6 years ago) and I promised myself to forget about Heetch service. Then a new policy added more options to be verified and this means Heetch is listening to its customers. And the drivers are polite, considerate and professional. And more discounts than any other company in DZ - actually other companies are now imitating Heetch, which is good for customers. I am glad I am back.

5 months ago, Fouad Graoui

Paris to Sevran Trip

Driver showed up in 3-minutes. Nice & clean car. Took good short way to our destination. Very respectful driver who answers all our questions we asked. Good & fair price for our trip. I will always use it when I am in France. Thank you

5 years ago, Best vpn app

Good concept but not reliable and bad customer service

Nice app and convenient - I had once a free ride but the driver still charged me for it. I contacted the customer service but no one cared - today I had to go fast to the train station and when the driver came he refused to pick me up because I have a cat ( in its cage ofc) - still have other stories but the bottom line, I won’t rely on this app anymore. I guess it’s time to discover other offers.

2 years ago, Jem 23

Great Rideshare

This is the closest thing to Uber or Lyft here in Dakar, Senegal. It’s way better than taking a raggedy, hot taxi. I definitely recommend! Be sure to have near correct cash. Also the drivers don’t really know English, so beware and ready with your Google Translate app.

9 months ago, Globetrotter1964

Great first ride

My first ride with this car service did not disappoint. Reliable service and clean car. I’ll use it for the rest of my stay in Luanda. Congrats to the developer.

2 months ago, nDodson

Off to a bad start

First time using the app and it made me waste 30 minutes with drivers cancelling me for no reason and then the next one’s tracking was wrong and kept moving around randomly so it was hard to figure out where he was. I had decided to book a car to save time and it ended up costing me time. Not going to use this app again.

1 year ago, TomA2

Terrible App /Poor Service

You cannot even log into the app without WiFi. All attempts with an account or third party log in fail on a cellular connection with “something went wrong” as the only comment. I contacted customer service about a bad driver that refused pickup and refused to cancel and had to rebook at a higher price and the only reply was that they would talk to the driver. They offered no compensation for the increase in fare. Try Yango. It actually works.

6 years ago, Noah002

Fix it please

Giving it 4 stars instead of 5. My friend is using the app and liking it so far. She used it to get me a taxi too and it was super quick. The thing i hated about the app is that you should have a facebook account to connect. I deleted mine ( i can’t use the app) work on this please!!!

2 years ago, Wikifeed

Amazing when it works..

More and more drivers ask to cancel the ride under the pretext that the app is frozen on their end so they can offline. Or they simply never show up. This kind of uncertainty makes me not want to use this service anymore. Otherwise, it could be a 5 star.

1 month ago, Ami tam

Amin

Today was my first time taking it. The driver was very good professional very good personality very helpful and very patient. I really enjoy my ride. Thank you.

5 years ago, Abdouرزاق

Another way to sign up is required

It'd be awesome if you enable other ways to sign-up/log-in, i believe a mobile phone number or a scan of National ID Card would do it for you easier for those who doesn't want to use Facebook or doesn't own one in the first place, Good luck ^_^

5 years ago, Elna_Naya

Suggestion

the app and its platform need some address-level adjustment that does not display properly for the customer and creates misunderstandings with the driver and then the drivers need to understand that a Heetch customer is not obligated to accept another passenger in his reservation

2 years ago, kinosama0

Would be pleasant to use if not for fatal technical flaw!

The app looks well done and the support team is reactive. However, on iOS the service relies on Apple Maps, which is completely barren where I live. It’s just not possible to find your destination on the map, thus making the app useless. Back to the competitors that all use Google Maps…

1 year ago, amer the nick ane

Worst case ever

The worst taxi app I have ever used. I tried it tree times: few number of available taxis, driver always call to check price, drivers always unhappy with price given, drivers refuse to cancel and keep the app running forever without canceling nor coming. Can you tell me what’s even worse than that?

6 years ago, Bency7

Stupid app

u can’t create account without facebook i don’t have facebook so i can’t use it lol

2 years ago, More trained staff please.

Senegal drivers need training

The application is in English, but the drivers speak no English? The drivers always call to ask where you are and then as you to cancel or pay extra if the distance is in a high traffic area. Terrible service, with some gems of taxis in between.

5 months ago, عبد الرحمن من الجزائر

Make a better support team

Most of the drivers asks you to cancel the ride if they don’t like it , i was with my wife and no one wanted to pick us up and it only was 9 pm at the downtown center plus you cant contact the support , it is very annoying

9 months ago, Musambow

Thanks Heetch

Thanks for the promo free ride for starters. Great service. Will ride it again

1 year ago, Sokhnus

The worst experience!!!

All I know is yesterday was first and last time using it. The driver took such a long route, left my house at 4pm and had to get off the car at 6:48 to get another ride. Who takes the industrial zone route from HLM to get to Maristes? Ughhhh

5 years ago, iPad Guru

No thanks to Facebook!

Since you require a Facebook login, you have made the poor decision to align yourself with a company that has no regard for our data and privacy. Sorry, but we cannot do business that way!

4 months ago, Morpheus235

Great app

Very useful and good service

12 months ago, Niazi008

Great full

Great web to order Texi

2 years ago, thdhfghf

Happy

My first ride was awesome Great service

5 years ago, bouchentouf

Great

Really a Good service

6 years ago, Kligsetgssvhh

Only Facebook ???

I don’t have Facebook and not interested in getting it just to use this service. It’s stupid to have only one mean to create an account.

5 years ago, #frfr

Needs more work

The map is not precise, it takes forever to make an order and ages to get a car

6 years ago, apptestertoimprive

I can’t cancel

When the driver, ignored my request !! I can’t cancel him!! He hold me for more than 12 minutes then he put I reached my destination!!!!

5 years ago, asmeros

How’s that supposed to happened

The driver was rude and took me 4 Km away from my destination and asked me to pay more because of his mistake, i ended alone at 3AM lost.

4 years ago, MediiBen

Happy Client

A great and useful app

6 years ago, Elyassovskii

Facebook

I’m not a facebook user, unfortunately i couldn’t use the app.

1 year ago, Bennelimane

First time riding Nicement machalla

4 years ago, Woods-B

10/10

Good

2 years ago, ceohicham

Not working

This app is not working at all

5 years ago, Bird806

Facebook?

No thank you. Im not providing any payments via Facebook.

7 years ago, anonymousrrviewer

Facebook

Step 1: connect via Facebook. No, thank you.

6 years ago, khalid cheddad

Heetch is realy very good

Thanks heech

6 years ago, GuillaumeC135

Pas cher, efficace, sympa

Bien mieux qu’uber !

6 years ago, Fenix.ma

No facebook !

I don't have a Facebook !

8 years ago, Ele_Riccardo

Great

Ride in Paris was great!

2 weeks ago, Youcef benguettaf

Un avis

Les chauffeurs préférés votre plateforme

2 years ago, Le Mwami Zag

Pas de Van pour 6 personnes

Nous avons dû commander 3 fois un Heetch XL et 2 Toyota Prius et une Citroën C4 nous ont été envoyées en lieu et place des van! Ce n’est pas la première fois que ça arrive!!!

1 month ago, Nyf005

Super app

Application très intuitive et prix raisonnables

10 months ago, Papix11

Chauffeur

Chauffeur l3zizzza

5 months ago, Abdouzhack

Je recommande pas

J’ai mis deux étoiles parce que je trouve que vos tarif c’est bcp trop cher contrairement aux autres comme yango

1 year ago, kamel Ziad

Les meilleurs

Service rapide, prix raisonnables, chauffeurs généralement sympathiques

1 year ago, ما في احد ً

خدمة سيئة

غير متوفر في ليل

1 year ago, Bengi 11/03

Cher et indisponible lors des heures du pointes

2 years ago, Agnelo Dias

Falta de motorista

Tem sido comum, não ter Motoristas disponível de sexta-feira a domingo. Período noturno principalmente

2 years ago, Kitkatvm

Localisation des chauffeurs incorrecte

Le problème c’est que le chauffeur n’est jamais localisé ou le point GPS l’indique. Je ne sais pas comment … mais à chaque fois que j’utilise l’application le chauffeur m’appelles pour me dire qu’il est en faite dans un autre quartier que celui indiqué, ou qu’il n’a pas encore quitté son domicile et qu’il sera en route dans 10 minutes, etc…

Description

•Heetch is a friendly and professional ride-hailing app.• We offer VTC, LVC, taxi services in several countries. Heetch drivers are available around the clock when public transit lets you down. We display price estimates before you order and give you the option to choose your favorite payment method! We value our drivers and offer them fair commission rates on their rides. •Heetch, the professional driver app accessible to all• We keep you moving with the same account in multiple countries: - In France, Heetch matches you with a driver in seconds at cheaper prices than other VTC or taxi services in Paris, Lyon, Marseille, Montpellier Lille, Nice, Bordeaux, Toulouse, Nantes, and Strasbourg. - In Belgium, Heetch is available in the Brussels region, Antwerp, Ghent, and Leuven with LVC ! - Order a ride in Geneva ! - In Morocco, we're working with taxis and VTC from Casablanca, Rabat, and Marrakech ! - Meet Heetch drivers in Algiers and Oran (Algeria) ! - Now also in Luanda (Angola) ! - Our drivers are available in Dakar (Senegal) ! - In Tunis you can now order a ride ! - Find our drivers in Abidjan (Ivory Coast) - Move around Kinshasa with Heetch. - And soon so many new cities ! •Low fares, available upfront• Avoid any nasty surprises with Heetch - we show you an estimated cost before you request your ride. Our prices are often lower than taxis and other VTC or LVC apps. Our commission rate is the lowest on the market so our drivers are fairly remunerated. What's more, get rewarded for every friend you refer who starts riding with Heetch. There’s no limit on how much you can earn. •The only app with complete payment flexibility• Heetch lets you pay cash without the hassle of having to save your credit card beforehand. Making splitting the cost with friends easy. No cash? Heetch works with all major credit, debit, and prepaid cards in France, Belgium and Malta. Add a new payment method, and select your favorite before you request a ride. •Heetch, reliable and safe service wherever you need to go• Got a late party or an early flight? Need to get home after work? Our professional drivers will ride anywhere, any time, without breaking the bank. With delays, strikes, it's not easy to get around in the urban jungle! Heetch saves you time and money - get matched with a VTC, LVC or taxi driver within seconds. Track the arrival of your driver on the map and go meet them when they're a few minutes away. Once yourself confortable in the car, you can share your localisation to your friends. All Heetch drivers undergo a training program and we check on them on a regular basis. •To infinity and beyond!• Discover new cities by VTC, cab without blowing your budget!