Hersheypark

Travel
Rating
4.8 (20.7K)
Size
64.3 MB
Age rating
12+
Current version
3.1.20
Price
Free
Seller
Hershey Entertainment and Resorts Company
Last update
1 year ago
Version OS
13.0 or later
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User Reviews for Hersheypark

4.75 out of 5
20.7K Ratings
1 year ago, Ubersh101
Price
We love coming to Hershey Park because we feel you get a little of 3 parks: water park, amusement park and Zoo America. There’s also Chocolate World just out side the park too. I just wish the price was not so high. It was $85 for a day ticket but we were lucky enough to get discounted ones through our school. I also wish more parks, including Hershey, would consider a spectator hand stamp (or something like that) for those who can’t ride any of the rides (whether it be age (grandparents) or health reasons) so they could just enjoy watching family members enjoy the park or just being with them. I know many elderly people who would be more than happy to just watch their younger grandchildren who can’t ride while older ones or parents are riding or chaperone. It’s a shame they have to pay $50 and may not ride anything in park. I understand there is entertainment but $50 is still a lot to just enter the park to sit and walk around.
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5 years ago, iToNeG
Fun filled application to make your Hershey visit that much more enjoyable
This application is setup very user friendly. A must for a park visit if U are still learning what it has to offer. This application tells U everything, park hours, show times, rides (which U can filter by type or size restrictions). Application can even be used to save your parking spot. Tells U all wait times of rides and best of all directs U on how to get to everything with GPS. Description of all rides and even video descriptions. Worked very well with no crashes!! I will be using on every visit. Wish there was a way to create a list of rides you personally want to go on and check off as U go or have application direct you in the quickest walk to them or sort by ride current wait times. Currently U can filter by type and rider size and it does auto sort by closest to farthest which is useful.
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7 months ago, RED9244
So close!!!
All in all, this is a good app. It’s intuitive, simple, easy to find your tickets, fast passes, etc. The map is very good. It has filters to allow you to view just what you’re looking for. And when you’re in the park it will give you directions from where you are to a different attraction. The app allows you to create multiple favorites lists. I have two lists, rides and food. This is where the app breaks down. When you’re planning, there is no way to filter the map to show your favorites list. So I know the 15 rides I want to hit up in one day, but I can’t see where they are relative to each other. The other improvement I would suggest for the app is to give you a map for each entry (ride, food, etc). For example, I wanted to look up a particular food stand that someone recommended. I found it on the list, but couldn’t tell where it was on the map. Even after I bookmarked it to my favorites list, I had no idea where in the park it was.
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3 months ago, EKomoMai2021
Exceeded expectations!!!
Growing up going to Six Flags New England, I did not realize Hershey park is so big! Loved it! Love your map app with helpful directions and ways to search for what you are looking for. I love that your waterpark is a great size and isn’t extra money, which is absurd and greedy (Six Flags!). Even their zoo isn’t extra money, and an added bonus. The 7-9pm preview the day before was really cool! Thoughtfully designed and well laid out. Really good array of rides for different ages. My family liked that aside from park food options there was also a Chick-fil-A, Dunkin’ Donuts, Starbucks, and healthy options like açai bowls. Ending our trip making our own Hershey Bar was so cool and a very unique experience. If we lived closer, we would definitely have season passes.
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2 months ago, JennLititz
Not good at the most important part
Everything about this app is only good in theory. It is highly inaccurate when calculating wait times, when it lists them at all! This is the main reason we go to this app. Hershey Park is on most days, very very crowded. Long lines for everything… we waited in line for 40 minutes for one cheeseburger at the boardwalk. That being said, it’s crucial to be able to rely on accurate wait times in the app, so that the time in the park can be maximized. For example, the app said there was a 75 minute wait time for StormRunner, when in fact, the wait time was about 20 minutes. I’m glad we decided to not trust the app and try the ride! Another feature of the app that needs improvement is the map. It would be easier to follow if the colored blobs and shapes were labeled. Using google maps was more accurate than the actual HP app. With today’s technology, these fixes should be easy to implement. Keep working on this one, Hershey.
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5 years ago, hockeydogs4
HOLY CRAP!
i have been coming to Hershey for about fifteen years, and it has always been a bit of a struggle finding directions and walking back and forth between rides to check wait times. this app has solved EVERY SINGLE PROBLEM. i not only know exactly where i am at any given point in time, but i know how long the wait is for laff tracks and it gives me time to ride the lightning racer while i wait for the line to cut down. this app also shows where the nearest bathrooms, places to get food and drinks and arcade games are. it started storming so the app was up to date on which rides were closed within seconds. and i mean SECONDS. if you’re coming to the park, DOWNLOAD THIS NOW. if i could give infinite stars, i would. great job Hershey, you freaking killed it.
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2 years ago, Jordan Schorer.
Won’t ever be back!
Our family spent over 1600$ to come from New York to enjoy our first family vacation together in over three years. We were able to ride 4 rides total over our 24 hours due to the MASSIVE amount of people they allow in all at once. They have absolutely no crowd control! It was absolutely awful. We had to stand In lines for upwards of two hours! Even with fast track which is 200$ for four for JUST some water rides! I am going to be DEMANDING our money back. It’s a complete scam. My family left there today disappointed, hot, tired and wanting to swim! Which we couldn’t even do because the lazy river was a two hour wait and ALL the splash pads were 30 minutes or more with a 1 year old in a stroller who was overheated, a six year old who’s heart this company completely broke! And my 8 year old who wanted to cool off. I’m just disgusted at this point! HERSHEYPARK YOU NEED TO DO BETTER FOR YOIR CUSTOMERS THIS IS WRONG AND IM NOT EATING YOUR CHOCOLATE ANYMORE! That’s how wronged we feel!
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3 months ago, Brihsg
W hershey park
I love hershey park, its got everything you ask for. People say the app is bad but lets be real you don't know how to use it. The 14 roller coasters are all phenomenal. the fact they put 14 enjoyable roller coasters is surprising for any park. the season pass parking is great. All the employees that i have personally met were amazing nice. And before i see one more person complain about the wait times all i have to say is its an amusement park deal with it. The food there is delicious but I will say some places aren’t good. But is that Hershey's fault? After all the workers see students from the school hershey. Employees still are good tho! i like sweet start. all i have to say is that this place is absolutely phenomenal
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1 year ago, TDS 77
Helpful, but doesn’t work right
It’s nice to be able to see the map and sort rides by proximity and wait times… except the wait times are often way off. Rides with no lines may show a 15-20 min wait. The app will show rides closed that are clearly open; then some show as open but are closed. Also would be nice if when the ride closes WHILE you’re standing in line, if some explanation could be provided. None of the workers ever bother to even tell people in line that the ride is closed. Then when the customers finally figure out the ride is shut down, nobody provides any idea of whether it looks like a long wait or it’s a 5-min fix. No problem if the rides don’t shut down, but I’m writing this while standing in a shut down ride line. For the third time in two days.
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3 years ago, Shmayo92
Loved Hersheypark
The park was very clean and the rides were excellent. The food was great also. Since we are from Orlando and have been to Disney multiple time the only complaint I would have would be not maximizing the ride capacity. Especially with some of the wait times. If there were 2 or 3 seats available for a ride no one asked for a party of 2 or 3. Everyone was nice but some employees were not interested in customer service. Noticed a lot of younger employees and that could be the reason why. Spending years working in customer service I get it but it’s still your job. But overall I love the park! We had a great time! Will definitely be back!
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2 years ago, Sheila Torralvo
Fast fill stations
It took me 48 minutes to wait on a line to claim my 2 souvenir cups for my boys to have. Once I made it to the cashier it took the employee and 2 other managers another 20 minutes to give me the cups due to issues with the systems. This is unacceptable! I spent over an hour as of 11:15 am to claim these cups. Then to top it all off 6 times that we tried to refill their cups the machines were dispensing seltzer water! So I spent 20 minutes looking for an employee to notify them on what’s going on. When I did others were trying to tell the about the same frustration I was experiencing and was told this issues was escalated to upper management on Sunday and they had no control of it! This is a disgrace! Not happy at all with this service….
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6 years ago, Missyg89
Love Hersheypark
I absolutely love Hersheypark I’m from NJ and I don’t know why my friends go all the way down to Florida and waste all that money on Disneyland when Hersheypark is just a 2 and half hour drive and in my opinion is just the same if not better because it’s based on a chocolate theme! It’s got a ton of rides/rollercoaster and characters walking around and something new each year so you never get bored! I’ve been bringing my kids each year for the past 6years can’t get enough of it and the app is so helpful with getting tickets and helping find things around the park that I didn’t even know where there even after visiting so many times!
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6 years ago, Mustafa Gilani
The Best Place Ever
Ever since I’ve moved to Pennsylvania when I was boy even 1, my parents have been taking my sister and I. Now I’m 13 and each year we get seasonal passes as our family loves Hershey! We go each week and Hershey makes me feel so good and happy. I’ve had almost 13 years of memories there and I can’t wait for more! The app helps my family and I so much! The ride times are usually what we use however, they are very accurate and change when the line changes. So that’s why I give it a 5 star and hopefully you and enjoy your experiences and Hersheypark!
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6 months ago, Mzmunchkin
Needs some improvement
I’m a season pass holder and would love to see a few things added to the app to make it more useful. I have the 2x a day meal plan and all day drink plan. It would be super helpful for a spot to show when I can get my next meal/drink or a count down timer. I have been a couple minutes early and have had to wait after standing in long lines just to get my food. The ride estimations could also use some work as I noticed they are not accurate. I love the dietary and allergy food options listed on the app and what locations have which items. As someone with food allergies I appreciate this! I would love to see more allergy options for both a gluten and dairy allergy together too.
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4 years ago, xavierbu
Useless for season pass holder.
While the map feature is great, the pass members portal is absolutely useless, and the least user friendly app I have ever used. If you want to check your season perks, or check into your season pass portal, you open the app, go under tickets, click “season pass log in,” then log in. Once inside the season pass portal, if you check perks, which there is never anything there, and then you want to go anywhere else under the season pass portal, and you have to log in again. There are 0 quick links, everything is a link with an overlay. It acts as if it’s more of a web based browser than an actual app. Please update to make the app more user friendly. Season pass members should be able to log in once and use the entire app.
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5 years ago, Richard8401
Skip it. App is useless for ride information.
Tried using the app in park for planning which rides to ride when. The wait times listed in the app were consistently wrong. 5 minute wait ended up being close to an hour. 20 minute wait was 45 minutes. 45 minute was more than 90 (we bailed because it was apparent we were in for at least another 90 - 3 hours?!?). So, not even consistently wrong, which would have allowed us to plus up the numbers reported by the app. It was utterly useless when rides were closed. No information why (weather, mechanical, whatever), and no ETA for reopening. It didn’t help that the disdainful teenagers running the rides couldn’t be bothered to share any information either. I may be spoiled by Disney and Busch Gardens, but it doesn’t seem like a hard problem to solve. Just poor expectation management.
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1 year ago, Loren547
Lots of fun, lots of waiting
Having been to Disneyland/CA Adventures and coming here it’s unfortunate to see how slow/inefficient they are for loading/unloading rides. Disneyland really has that down. I feel like that really made the wait times longer, and could be something to work on here. We only did the park (not water park or zoo) but really enjoyed it other than the wait times (which felt a little dragged out due to inefficiencies). Tons of little kids rides with little, to no wait times which is a great thing for families like us splitting up to go on coasters with big kids and still have things to appease and entertain the littles. Great day! Would love to see the rides load faster..
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2 years ago, mothership max
50 years of. Hershey, and still love it!
This year is the 50th year I’ve come to Hershey, and it’s still the sweetest place on earth! My Mom took me every summer when I was young and I’ve done the same with my son…hope it’s always here so he can do the same! The park is always very clean, people obey line rules and the overall atmosphere is family friendly and super fun (unlike other parks that are filthy, where people act like nuts and teen groups jump lines, and attendants are complete jerk-offs!). Hershey is always a great and memorable experience!!
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5 years ago, slank32
Very helpful, but...
Really liked the "take me there" function of the map because the paper map is really not that helpful, particularly for non-ride locations. The one fairly important annoyance is that the wait times can be WAY off. It's likely more a problem with their system than the app, but we had rides that said they were 10 and 30 minute waits, respectively, that ended up 90 and 85. For the 85, it consistently showed 30 minutes for the entire 85 minutes. Maybe Disney's system has spoiled me, but it's difficult to plan accordingly when you can no longer believe any of the times.
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5 years ago, Lerdma69321
Great app
This was my first trip to Hersheypark so I had no idea how to find anything. We grabbed a map on the way in and remained lost most of the time. I saw a sign to download this app and it changed our entire visit! I was so happy to be able to find an attraction and hit take me there. Now I have a little blue line that I can follow directions to food, rides and restrooms. A few weeks as always are helpful. The app said a couple of rides were closed when they were actually open. Otherwise this is a great app. Thanks
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3 years ago, Fangstu
A great help
As far as ride wait times this app is very useful although not always accurate. It seems to update slowly. The map is helpful and it follows your location bringing up the nearest rides upon opening. The only thing I would like to see to make this a 5 star rating is real time ride wait times and a way to connect with family or friends through the app so you can locate each other while at the park. Like the way it tracks you on the map, your location could be available to approved family or friends.
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5 years ago, Rob D. Father of 3
Worked great.
Map functions worked well, overall very little wait times when we were at the park mid week, longest wait was about 45 minutes for newest ride but the app said 105 minutes. All the rest of the wait times were accurate. Map was a little busy with the various symbols but you could filter out the food, games, etc. Take Me There feature was nice feature that if you can read a map, was able to get you where you needed to go quickly.
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2 years ago, Will Rost
So helpful!
The Hershey park app was so helpful and easy to navigate. I went in a field trip with my chorus and we needed to go to an exchange kiosk and it led us right to one! I think there might have been a closer one but at least it was easy to find a location! When you are going on a typically crowded day, the app is so helpful because it shows the wait times on rides. I will be using this in the future! 5 stars!
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5 years ago, JenJenDC
Great potential...needs some work
App was buggy for me earlier today as I tried to figure out which rides I wanted to hit. I had to lose and reopen at least twice before it would let me set up my to-do list. As others have said the wait time info was not accurate for most of the rides but pretty close for a couple of them. I think it needs a tutorial or I needed to find it because I could not figure out how to pick a spot on the map and get walking directions to it but reading other reviews it has that functionality.
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2 years ago, RatherNotSayName
Good idea, executed poorly.
The app is pretty good. It has pretty much anything I would ask for. The only issue with it is that it just doesn’t work very well. The map and directions thing work pretty well, but the ride times and ride status things don’t really work. You have to constantly close and reopen the app to get things to update. For example, if you leave the app open for too long, everything says park closed. The wait times are also different on the app than what the employees at the rides will tell you. Other than the issues mention, the app served me pretty well when I was at Hersheypark.
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3 years ago, Pookstergirl
Fun time with some exceptions…
So far the experience has been fun. Sadly to get our all day drink cup I had to wait 45 minutes on a food line. When I approached order pick up they would not just give me the cups I had already paid for. Our first day we did a mobile order for lunch. When we were alerted it was ready, the person asked me what I ordered. I asked if he knew and he said no. What a waste of time. I have never had to stand in a long line just to enter a kids water play area. Too bad these little things don’t make it a great place.
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1 year ago, Ben_-Thomas
Decent. Needs improvement
Good info generally for park app. Wait times are not accurate, more ball park guess from what I see in park. To find mobile order you have to find a place with the link and click it then select your place. It doesn’t have a link icon on any menu. Only 4 places of 16 have mobile order. And those with mobile order are junk dog fries burgers nuggets only . And only credit card. No dining plan. They knew of this issue for a year already.
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1 year ago, natcat9607
Wonderful app!
This app is a huge help when waking around the park. the wait times for rides are accurate, and the maps specific categories make it so easy to find what you’re looking for. i think the most helpful part is the directions service. it’s a real time gps service that takes you right where you want to go. if you’re going to Hershey parks, get this app!!!
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2 years ago, -Hersheypark Lover
Hershey app
This app is 👍AMAZING👍 I love seeing directions and times of rides when I’m there and I even look at the times even when I’m not even there! This app gives all the hours and everything you need to know about your Hershey trip! Ever since I’ve got this app I’ve been literally 😃OBSESSED 😃 with all this info and I check Hershey times literally every day and I would totally recommend this app.
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5 years ago, Tkap18:)
The best app ever
I love this app I use every single time I go to Hershey park I love every single feature of it’s just amazing I’m blown away I have no words for this app l love it’s amazing. I really recommend it I really do this app this app is just plain old fantastic I definitely recommend getting this app especially if you want to go Hershey park and no where everything is every food place ride water stuff everything GET THIS APP it’s absolutely worth getting 😀
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2 years ago, enomisnelle
Hot and refreshing
We had a blast, however: There were no paper maps - this was a deterrent. I did take a picture of the map, but the glare off the glass made it hazy. Also there weren’t any signs saying no bathing suit tops on the rides. We found this out after an hour and half wait in line just before boarding. This should be advertised by ticket booth when entering the park and at the entrance to the ride. We had shirts in backpacks left in the locker.
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2 months ago, Melos Bella
Incredibly helpful!
We used this app all day! It was so helpful finding rides, showing the wait times, and where you could find food, help, restrooms, and so much more! We found out a ride was closed before they let everyone in line know, this helped us avoid the crowd and make it to another ride. It made it so much easier to navigate the whole park!
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3 months ago, Renoeve
Inaccurate wait times
The wait times listed on the app are wildly inaccurate. The map is nice and organized but the wait times are really what you need. You could wait an hour for a ride that says that it’s open. It getting hard to enjoy this park without a fast pass which is upsetting as it adds anoth 50$ to your already very costly tickets (unless you get a deal which I never go without). For reference visited on a Tuesday in July. Only got to ride one ride in the first two hours.
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1 year ago, Scott👨‍💻
Poorly made app
At first this app looks fully featured until you realize it’s limitations. For example, you can even make a list of the rides you want to ride without making an account first. And the account sign up process is too difficult, no Sign In with Apple or similar. The ride descriptions don’t have enough pictures to really see what the ride is (close ups of people on the ride are not helpful) and there are too many UI and font issues were things do not display correctly or get cut off. This app needs a serious revamp.
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3 years ago, Krislyca
Excellent
The app shows all you need to know to get oriented easily and provides you with the best direction for the attraction and show you pictures if you wanna have an idea about the one you are looking for. Also displays and accurate wait time We use to meet in the exit of the attraction at the time estimate by the app.I recommend to install if you are visiting the park.
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2 years ago, MTMS customer
Transportation
Wish there was better way/faster way to get around park. Am a nurse for field trip stationed at Overlook and had emergency in front entrance w student. Had to roll my 25 lb suitcase all the way there! Plus at end of day students had to walk from inside park to area 62. Wish had area to pick up students closer ! Students were in hot sun without shade for 1-2 hours. Totally at risk for heat stroke!!
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2 years ago, TheGoaler
Many errors with wait times
The good: The app is useful for its maps and ride height requirements. The bad: Ride wait times. These are lot even close. Rides will read a wait time of 5 or 10 minutes but have an actual wait of 45+. Some rides will show as closed that are actually open. This is probably the most important function of the app and it has no value. Im short, if you want a map and general info this app is fine. But if you’re looking to improve the efficiency of your day… don’t count on it.
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3 months ago, JNJBoyle
Guest Services
My niece and I utilized guest services on Tuesday because I was unable to find the link for the Fast Track bands I had purchased. John in guest services was extremely helpful and patient. He figured it out for me and had us on our way to ride the water slides in a few minutes. He has fantastic customer service skills!
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5 years ago, EarltheCat
Good App, but.....
Just came back from a 3 day vacation to Hersheypark in June, 2019. The App itself is very good, especially since the park is so compacted with rides, that it is sometimes tough to find a ride’s entrance. The “Take me there” tab is very useful. The Park Map is useful, but tougher to read on a smaller screen phone. Our complaints are with the Ride Wait Times tab and park wifi internet service. The Ride Wait Times tab would go down very often/not be available, so you could not get updated info about any ride wait times. When the tab worked, the wait times were mostly accurate. The park wifi was horrible. Very spotty and seemed to go down often. The busier the park attendance became, the worse the wifi seemed. It was easier to use my cellular service.
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7 years ago, This nickname is so creative
Inconsistent results
I like this app and there are many cool features. However, the part that I rely on the most is the ride wait times, and there have been multiple times where the listed time does not match with the actual wait. I am talking about drastic differences, like a listed wait time of 60 minutes when there is no line, or vice versa. It does not always happen like this, but often enough that I don't rely on the listed times. I hope that this feature can be improved.
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5 years ago, Ruiz-Nelson
Ride Times
Honestly, the ride times are not only inaccurate but misleading. On rides that say 20 minutes, multiply it by two. A ride like Rees’s Cupfushion was incredibly long. We tried during our Preview night and again first thing this morning. 120 minute wait, turned into nearly 3 hours. Not worth the wait. It messed up our day and plans at Hershey. I say, be accurate with the ride times and do something about these long lines. Speed up the entrance and exit times. It appears to be an issue all over the park. Empty seats on rides causing longer waits...
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1 year ago, Lo1234516
Neat app that works really well, but it could be much better
I like the app, however there are a lot of small things I would like to see added: 1.) Allow water rides to be viewed and added to lists outside the summer season. 2.) Add ride entrance photos to make navigation easier. All you get is a cartoon map. 3.) Allow us to filter the map by our custom lists, so we can see a map of exactly what we want, and filter out rides and eateries we don’t like, as well as showing just our favorites. 4.) Allow us to load fast passes onto the app before our visit. As of now you need to use a kiosk which can only be found inside the park. 5.) Allow us to access our season pass benefits within the app. Currently they just link you back to the internet.
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6 years ago, Maricelys93
Has a lot of potential
This app really helped me with knowing about packages in the park and what to do around the park. However the “take me there” feature gets you lost and doesn’t take you to the location correctly. It takes you to a dead end. And the park map should have better pictures of rides so you know where you are as you’re walking. Please fix this. Maybe a better gps like go straight, turn left after the wave pool, your destination is to your right.
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2 years ago, Emmy🧸🌸
immediately no.
okay i am going to write this review in bullet points because,,,, - The app is super confusing direction wise. I would rather just carry a map because then I’d be able to see and my phone wouldn’t get overheated. - The ‘wait times’ are basically like fake. A friend and I saw that ‘The Claw’ had a five minute wait time, cool, so we went over to it only for it to be closed, not cool. If the ride is closed it should be stated. Then we check and see that ‘The Fahrenheit’ has only a wait time of 15 minutes, okayyyy, we get in line only to wait like 30-45 minutes, just no. Especially in 90 degree weather. To be honest you’d be better off getting a fast pass especially on a hot day because those wait times are just a huge lie. - Lastly the app is just super confusing to use, well at least in my opinion.
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7 years ago, Kasltz
Waste of a download
I downloaded this app as soon as I entered the park and Lou of taking a paper map very excited as I have used similar apps that other amusement parks. It consistently did not load the map it was not helpful in finding places when it did load it just kept spinning around wasn't really good with directional guidance but really more than anything it never worked a cat not loading like it was too busy I even tried to use the park free Wi-Fi that too was incredibly slow. I am in the process of deleting it when rate this app came up not worth it grab your paper map this is a long way to go
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3 years ago, Bville Gal40
Good rides but poorly organized
The amount of people admitted is way too high - every line is way too long. There is no direction figuring out where to park. Getting food is a nightmare. We went to the Shoreline Grill and were 4th in line, but it took us 30 minutes to get to the window to order food and then they messed up our order. Workers aren’t knowledgeable about the park. I’m not sure if this is a post-pandemic issue or if this is normal for the park.
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2 years ago, Sydenhamspaniel
Definitely download it!
Fast and well designed app that provides all the information you’ll need from ride times to which restaurants can support specific dietary restrictions. The only recommendation I have is that the text on the map re-orients when it rotates the way that the ride times do. Excellent work!!!
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2 years ago, ejndhrh
I love this app
It tells you where all the rides are and your location. But sometimes it says the rides are closed but it’s actually open. It also says the wait time but it’s sometimes false. But I would 100% recommend this app if you have never went to Hersheypark or if you don’t know where some rides are! The rides at Hersheypark are fun but super long lines.
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2 years ago, Flash 792-9662
Concession stands not stocked and no directions
Soda machines are out of ice they were out of product. The Fixin bar at the Overlook food court was empty call Tom And nobody ever came to finish it up and we left after 20 minutes. we purchased a parking pass online didn’t know we were going to a different parking lot no directions on it or receipt to tell us where to park. We got to the park the app did not work. No paper Maps. So needless to say it was very difficult to navigate through the park without a map.
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3 years ago, xfdhyffycfyfufdf
Chick filet a
Awful….only 2 people taking orders at cash register…at least 6 others stocking stuff and 2 of them filling orders, while the other 2 people at register were also filling drinks. Waited in line for over an hour and than they would not accept my gift cards that I receive from my employer because we do accounting work for the company. Very disappointed.
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