Illinois Tollway

I recently received something in the mail, and it appears to be a couple months behind and it says I missed tolls and I now owe in excess of $250. I specifically downloaded this app, provided my financial information so I could avoid any possibility of something like this happening. I don’t see why I’d pay anything considering the toll system has worked perfectly and billed me without issue. Now, if for some reason, I owe the state of IL for driving on their roads, I will pay it BUT I will not pay the excessive fines associated with it due to me not even knowing there was a fee missed. Thank you for your sincerest cooperation up front. R. Blau

I got burned after last year’s trip to Chicago because I didn’t know about paying the tolls online. When I did download the confusing app and (thought I) paid, it turned out I had paid on an old plate, so I was penalized with a late fee. When I finally found a telephone number to speak with an actual person and explain the situation, I was given a “grace” period but never a resolution. I eventually ended up paying the fee plus the late penalty. For this year’s trip, not only did I know to use the app, but also warned friends traveling with us about the challenges Chicago visitors face using the toll roads (which no longer have tickets/booths, only easy-to-miss/confusing signs that say “Pay online”) and reminded them to use the app. I just went on to see what I owe and the app says there are “no current charges” and that I may wait up to TWO weeks to see my charges. Unfortunately, there’s only a TWO week period to pay the tolls without penalty. So, now I wait around to see if things come through the app in time for me to not have to pay a penalty. Do better, Chicago. This system is stressful to visitors and not in the least customer friendly.

(Pay by plate)Ok, so at first it’s confusing but it takes 2-3 days for the tolls to be processed and you will get an email saying that the tolls are there and you can put a payment, then I put my payment information and it took 3-4 days to process , ignore if it says it can’t be processed or paid just submit again as long as your card is there and say primary on the card you put and you should be ok. Then it’ll accept payment before 14 days. You will also get a email confirmation stating that your toll has been paid as long as your card says primary and you submit your card you should be ok but do it right as the tolls are up and ready to pay or if you start paying 1-2 days before the 14 days it’ll take 3-4 days to process that payment and it’ll be considered late and you’ll pay a late fee. It was confusing but now I know.

I have a account already but was forced to make a new account under my wife’s name because I can access mine to update anything. I’ve changed my password still nothing. I’ve called to many times to count but I can never get through. So after several attempts to create a account I finally did I think. I cannot input my vehicle information right now it just keeps sending me back to the beginning of the section for adding a vehicle. I hope I can when my transponders come in the mail. I’m not one to complain but it’s been like this for years. That’s why I just pay the bill when I get it in the mail. I’m sure someone who runs this department just figures the state makes more if they don’t fix the issues because they make millions in late fees and higher fees for not having a I pass. It’s a win win for them. Just another reason how Illinois is poorly ran and operated.

Have any of the people giving the app a 5 star review activated their transponder through the app? It is impossible! First it didn’t show me I had received the transponder so I closed and reopened several times until it finally showed me I could activate it. When trying to activate I would select scan the barcode and the app would crash. After trying several times I deleted the app and reinstalled. When I tried to activate again, it asked me to give the camera permission, which I did, only to see the app crash again. I then tried activating by entering the serial manually. The first time I tried the app crashed when I tried to select my car on the dropdown list. After opening the app again and trying a second time the app just froze. Uninstall and reinstall again. Try both methods a few more times. Nothing. I mean, seriously? Is it a problem with my iPhone 15 Pro Max with iOS 17 or is there something fishy with all these reviews?

Having just updated my payment method, on the phone with you after several attempts to wait for a callback, sent me a letter that says my card is no good. Please get your business in order. We aren’t paying tolls to so you can harass people. Your letter says you verified with my banking institution verified that the upward was no longer valid for use. You are apparently and obviously are referring to the previous card for that account WHICH I INFORMED YOU WAS MISPLACED!!! You took my new number and then told me everything was in order. Get on the ball SUPERVISORS!!!!! ACCOUNTING AND CUSTOMER SERVICE. It’s appropriate for government agencies to return calls particularly when your message says you will call back in 24-48 hours. Called twice and signed up for the call back. Nope, called a 3rd time and finally got a person. AND YOU STILL HAVE MY ACCOUNT MESSED UP. There’s nothing wrong with my payment method. I just used it today.

I go through Indiana and Illinois once a year for a basketball tournament for my kids. Last year I set up this app since they do not do change in tolls any longer (shows how often I use these freeways). Last year I passed through 4 tolls in and out of the area, yet the app changed me only twice. Then after never showing the charges I receive and invoice with a $20 late fee for not paying the tolls they never sent me. This year I review the details for pay by plate (same method from last year) to ensure I can drive through any lane (and they will take the picture and add to the invoice). I set up a new payment method, made sure the app was active and thought I’d be all set. Same trip in and same trip out, no charges to me account. Concerns me now that I will get the same type of invoice like last year with charges and late fees for no good reason.

The app sent me a message saying that my card was declined. I added a different card, set it as primary and received another message that my card was declined (not sure if it was the new card or the previous card). I crossed the tolls twice, I was waiting to pay them both at once-maybe the app doesn’t do that. I have not seen the second one come thru yet (I know it might take some time). So I waited to pay the first one just to see if I can take care of it at once… all fine and good. Except… when I open the app it says that I have a pending charge, but if I click on ANYTHING else (like my payment options), the pending charge disappears and I cannot get back to it unless I close the app and reopen it. So frustratingly annoying!! You’d think they’d get that glitch figured out!!

I wish I had known about this app sooner. The actual website is poorly designed and kind of frustrating but this app does everything perfectly. **I use an I-Pass** Most of the negative reviews seem to be about the pay by plate system itself or other toll problems which is not the app’s fault. To be fair, the pay by plate system is garbage. You have to either know exactly which plazas you went through (are you supposed to write them down while driving??) or you have to wait for an invoice with a fine.

I have received multiple notices in the past to inform me that I have no card on file I have had one on file since I have opened the account. I try to find an easy way to contact someone about the issue but none is provided just a long page of frequently asked questions. I tried to see if I could manually pay the amount I could not find one. Then I checked the payments and none where made it says but when I checked the tolls it says payment is pending and will be done next billing cycle so why do I keep getting notifications that I have no card on file and emails warning me I will be charged more for late fees when the charge is processing not the most intuitive system here in my opinion.

I had to pick up someone at the airport and for a second I was lost and thought I may had gone through a toll. When I got back home I looked up your site and tried for hours to get in and see I have charges. I tried again and again.. I finally googled you and got the phone number and a nice lady tried to help me. The crap you have to go through to sign up and or cancel existing account or do anything is impossible. I’ve worked for customer service for over 20 year and this is the worse systems I’ve had to use. I rather poke my eye with a knife before I step foot in Chicago. You people already know how crappy y’all systems are. You do it to steal money from taxpayers. You should be ashamed of you selfs

Had to download the app because I couldn’t pick the correct end date through the website. Had to create an account because Pay-By-Plate actually means you have to sign up and give a whole bunch of info first. And apparently I have no tolls! I have a funny feeling the rental car company will make some excuse to charge me anyway, even though I did everything I-Pass asked of me. What a terrible way to welcome visitors to Chicago. This app is trash and whoever approved it should be fired. Pay-by-plate means you punch in the plate number and pay, not all of this. Tourists should be exempt so as not to turn them off from coming back. Other states do it much better, Illinois is a disappointment in so many ways.

I’ve had an invoice on my account since July 20th and have tried paying it several times since then. I also have an invoice since the beginning of September. I’ve tried paying them through the app and an error message always pops up. I’ve called Illinois tollway and they told me it takes about 2 weeks before they charge your card. My September invoices finally came off as paid but my July invoices have not. I wish I could just plug in the tolls a drove through and pay for it that way like I did a few years ago.

So now the toll road is going from transponders to stickers. But they don’t tell you how you are supposed to take the sticker that affixes to your windshield and move it to a Rent-A-Car. I guess the toll authority wants to charge you and or the rental company three times as much as if you had a transponder. The only thing the sticker is doing is saving the toll road authority from having to replace batteries. Which should be part of the cost of doing business. After all, I don’t see them, lowering the cost of the toll roads. it might be best just to go back to a cash system, back when it was only $.15 per toll.

Avoid when you can. It often processes a payment to show a positive balance and then when I go through a tollway suddenly those funds are as if the transaction never happens and suddenly my balance is negative. And if you’re negative you accrue a $20 fine per transaction. Pro tip: if you pay the fines to avoid any negative issues on your end you automatically give up your ability to dispute the fines. Paying is “an admission of guilt” so if you don’t pay it and you want to dispute the fines you have a very short window of time for that dispute to resolve before you gain another $20 fine per transaction. In short: I've never had a positive experience with the tollway.

I’ve tried to pay my invoice 4 times and the stupid app won’t accept my payment. Why? I don’t know. I tried to pay it the day I accrued the bill but I couldn’t pay then either. Why? The website wouldn’t accept my payment then either. The website states that I need to sign into my account to pay the bill then, it doesn’t have a way to login or even get signed up. So I get an invoice fee in the mail of an extra $18 because apparently, the state of Illinois is rather fond of billing people but, isn’t very excited about taking payments. I know high school students who could create a better app than this. Likewise a website.

The portal has a great set up. Can’t get my card number correct in the AP. I’ve removed it and tried to put it back in 4 times now, including calling in twice. Card number is correct in system according to two different phone reps, but the portal malfunctions somehow and won’t allow the last digit of my number to be correct. No matter how many times I put it in as a “2”, it changes it to a “3”. SUPER frustrating. Phone rep can’t fix it. Only told they’re gonna report it. So have to call in to make money moves, cause the web portal refuses to store the correct number. I LOVE technology 🙄

I had an invoice but it made me pay with my debit card and not the balance on my Ipass account would have preferred to use that money. Just an easier way to pay and it’s in the account already. Also find it hard to use the app after the ipass was taken out of my car took me forever to find that the charges would be added to my account because it’s associated with my license plate. Also why can’t it just take the money off the account like the ipass does I had to actually go in and pay the invoice.

I find the I-Pass app and website confusing. It seems that I am enrolled in the transponder portion, which is true, but occasionally, I also seem to be charged by the plate and that does not come out of my account even though the plate is properly registered with the transponder I just don’t get it. When I tried to look on the website at pay by plate, it just pushes me over to the transponder area, so it feels like I am destined to get unpaid toll charges because the system doesn’t work properly.

I’m new to this whole Tarl thing, but everybody told me to sign up with iPads online add your vehicle and your license plate number and your tolls automatically get added I just received a notice in the mail almost 30 days after my traveling and even though the site says that it could take up to 30 days to show up on the app I was charged another $39 in fees because I didn’t pay it within 14 days told this was an automatic thing where the tolls pick up through the app and automatically charge to the card that’s on file that clearly did not happen

Came in the the oasis and I guess our account was frozen! I asked how much do we need to pay to get it out of that! She kept saying she couldn’t know how much we just had to make payment! So we did and now we asked again so how much do we owe and stated she wouldn’t know! I’m just so annoyed how they are really good to collect and send bills but don’t know exactly how much we owe! I’m just so annoyed how unprofessional and not knowing any information! Not only that two employees were arguing about whatever one of them did wrong! But that is so unprofessional and both couldn’t focus on helping customers!!!!!

I found out that I needed to pay tolls online for a trip through Illinois, so I used Pay By Plate and set up an account. After my return trip, I waited two days and then checked the app, but there was nothing. When I checked on the 4th day, the app said I had unpaid tolls, but I never received a notification or text. There is not a map of my route or the toll locations to review for reasonableness. I input my credit card info to pay, but the Submit button remained unresponsive. I had to open the app again, save a credit card, and try again before I could successfully pay.

No way to set up iPass if you created an account using Pay by Plate. Just pure garbage of an app, pure garbage of a website. I had deleted the app from my phone previously, and now trying the app one more time made me realize that deleting the app from my phone was the right thing to do, so I deleted it again. When you have morons (likely from 3rd world countries) creating garbage apps, you get garbage products like this app. Make the app better. Make it user friendly. Make it easy to have pay by plate AND iPass. These are the basic points of creating a decent app, which this app is not!

I am very pleased with the ladies and gentleman that I spoke with by dialing toll-free number to Illinois tollway system. They were so kind understanding and helped me to get my account set up correctly and reimburse me for late fees. Thank you for your patience and understanding. I am excited to continue traveling to Illinois from Wisconsin and I have peace of mind knowing that my vehicle will be identified and automatic payment set up. Thank you!!

I contacted IL tollway customer service and informed them that I made payments through the app but noticed when I logged into my account online that the balances did not match. She said the app is not affiliated with them and to only make purchases through the website as they do not have an app… I then look at my bank account and see payments to the app had a different contact number that was local while transactions from the website included the IL tollway’s customer service number. Starting to think the payments I made from the app didn’t actually go to my IL toll account.

I tried to process a payment through the app and it failed, only to find out the app inadvertently changes my credit card number by one digit. It shows a different number than online. No matter if I delete and re-add through the app or phone it always shows the wrong number on the app. Called customer service and was of no help. Was told to contact them via their website with a reply in 2 business days. I did twice and and get a generic reply telling me about their terms and conditions. Useless.

I loaded and used this app once in 2021 while traveling through your godforsaken state. Paid the tolls. Worked great! Never planned on going through there ever again so I deleted the app. Suddenly, I get charged for tolls on that car that I have since traded in. I only noticed when my credit card showed a charge from the Illinois tollway. Beware if you plan to use this app once and never visit again. Remember to remove all cards and cars from the app before “deleting” the app - Thanks Apple, you can never really delete an app. Signed, A very disappointed app user

Beware if you live in a different time zone! Specific time and date was entered to cover tolls for a rented vehicle. The Illinois system apparently converted the time entered, which was pacific daylight time on my page to Central Daylight time on the Illinois tollway system page. This represents a 2 hour difference. This was not communicated. So on my page 3:00PM was displayed and on the Illinois tollway page they apparently saw 5:00PM and this is what was being used by the system. The result was one the tolls incurred was missed and sent to the rental car company who in turn sent the toll to us with a hefty fine.

I called 2 months ago requesting access or a copy of my invoice for a pay by plate transaction and was tossed from one rep to another. Then the last one said they would call me at a particular number but I never received any call. I saw multiple transactions charged from my card I couldn’t have possibly incurred. Thank God I figured out how to use the app to monitor any transaction on my account.

This app has yet to work correctly. It would not recognize a pre-existing account, unless in Pay-By-Plate options (still took three attempts). It continues to load errors and re-directs me (upon login) to add a car, not a dashboard or home page. I cannot get it to stay on the homepage even when navigating back. The only option is to try to load a new car (which I don’t want to do, as I already have them registered). But even when I try, it will not process, but is stuck loading the “Submission.”

I have been trying to load just one vehicle/ car into the app and it just keeps spinning the wheel of not loading the information. I mean can the Illinois get this thing figured out! I mean there isn’t anything listed for toll payments when you are traveling but then we received a bill that was outrageous with extra fees. So I ended up paying the invoice and now trying to update my information into this state regulated app and it’s not working! Please get this issue resolved so folks can upload information.

I keep getting notifications about owing money. Which i do from a trip last week. Can’t add my credit card successfully via mobile nor home computer. App times out just ‘thinking’ forever and home computer keeps giving red error messages when trying to add it that way. So, what else do you want me to do to pay this? Advice: set up one time payment options instead of forcing people to ‘add’ credit cards for eternity just trying to pay one simple gd toll

Went on this tollway have an account and it has been over 30 days and still have not received a bill. Last time this happened, they sent me the bill in the mail and charged me with fees and other dollar amounts due to I did not pay it within a timely manner. my credit card is on file with them and they do some stuff like this that is pretty underhanded so the tollway is a nice road to drive on, but if they’re going to do stuff like this, I will avoid them like the plague in the future.

Great idea but the execution was a failure. Come on State of Illinois based on the amount of money your collect for tolls, you should raise your standards and have a professional application that actually works. This app is very buggy, every time I tried to activate a new tag it closed down. It would not allow me to have multiple vehicles and gave me an error when I tried to update vehicle details. Funny part is that it took my money just fine. Shocking!!!

I love that this app is very easy to navigate. I register all my cars on the app. I’ve gone through toll roads without the transponder and I’m able to pay for the tolls easily with the app a few days later. Loading the account is super easy too.

Clearly there was minimal or zero QA on the activation process in this app. Tried multiple times to activate a new transponder and kept getting “sorry, we could not activate” with no detail on what went wrong. I just went to the website and was able to knock it out with no problem. But it was a solid 45 minutes of wasted time dealing with this app, which looks quite similar to the website anyway.

This is a horrible app! Last October we traveled and I had tolls I tried to pay . It always said no activity. Months later we got a bill and were charged extra because we didn’t pay on time. On Wednesday the 25th we went through 2 toll booths and tried to pay but couldn’t get the app to accept our email. Today the 29 we went through one booth and I have been trying to pay for an hour but cannot get anything to work. Other friends say they have tons of trouble too FIX THE APP

Solid effort, clean UX. Hopefully more refinement iteration over time. Consider dropping the security question for passkey support. Maybe support providing account info from another toll authority for pay by plate billing instead of credit card for transponder misreads/misses. Looking forward to improved versions!

I turned on “auto replenish” to draft any time my account falls below $3.00. My current amount was $9.80 and literally the same night I activated “auto replenish” they ILLEGALLY charged my card $5.00. Again - I had $9.80 in my account balance and I only authorized them to “auto replenish” the account when it dropped below $3.00. This state is absolute garbage run by petty thieves. I will now have to dispute the charge with my bank. Needless to say DO NOT activate “auto replenish” or they will just charge your card illegally at will.

I didn’t realize I had changed by ID name and I could not get verified until I figured that out. The system probably should not allow you to the verification stage if you put in the wrong id, but maybe I don’t know why it shouldn’t.

I received invoice for four tolls plus unpaid toll fees even though I had a registered Pay By Plate with a valid credit card number. My email account and cell phone number was on my account. I received no invoices or alerts that I had used the tollway and had unpaid charges until unpaid fees were due. Why wasn’t the tolls paid automatically with the registered credit card???? I am an infrequent user of the tollway. Your website does allow me to get a text as a reminder that I have a toll invoice.

The app and the tollway in general make it difficult to communicate. There needs to be a way to message or email in times of need. I mailed my transponder in for replacement before it expired and have been waiting for two weeks for the new one with no way to contact anyone other than calling during business hours. I live in Ohio so an in person renewal wasn’t an option. Now my account says my transponder has expired but I have not received a new one. Frustrated

What sort of scam is this? On the first page, it’s telling me some of my tolls are already paid and some are pending. But notifications in the app are directing me to a different Pay-By-Plate page where it’s trying to make me pay for the total of all tolls, including the ones it says I have already paid! Pretty shady and ridiculous app behavior.

No fun paying late fee. But with the app it has been the best way to avoid late fee and also don’t have to worry about any missed tolls by mistake . App is a worry free driving experience. Thank you so much IL for making it so easy to travel on your toll roads.

Forgot my transponder so tried to connect the pay by plate to my IPASS account. Been working on this for a half hour. I had to set up a separate account and the tolls still haven’t shown up. I called earlier but I think my call was dropped since I got absolute silence. I will have to try calling again tomorrow, I can only guess that they are closed.

First off, no guest mode, so I had to create a whole account because Apple Maps screwed me on directions and said I was on a toll free route into Chicago when I really wasn’t. All to pay a $2.50 toll. Second, no auto fill or other dynamic integration to allow apple to create a new password and save it in the keychain. Then within a minute of having to enter in credit card info for an account 3 states away a pop up asking how I like the app… so here we go.

No complaints, easy to use app with lots of information. Even includes a map of all the toll charges you’ve incurred which is a nice feature for figuring out where you got charged. Also IL tollways are reasonably priced unlike Indiana and the East Coast

Had to update my credit card in a hurry. Took less than five min to download the app, open my account and update the credit card! Amazing! Haven’t used an app with that ease in a while.

First, just to get an account in order to pay your tolls is more difficult and more hoops to jump through than accessing a bank site with your account info. Second, no idea how to make a payment after scouring the website, downloading the app. A simple “pay tolls” button somewhere would make life 100x easier. Worst website to try to make a payment on, this should be a very simple process

Very confusing to drivers unfamiliar with the protocol. I kept looking for a worker at the tollgates, but then realized there was nobody there. I tried to make payment online two days later, but there was no record of my plates. I’m trying hard to avoid a fine, but the system is frustrating. Illinois and West Virginia are the only states among the six that I traveled through that have toll on their INTERSTATES, but West Virginia at least has toll keepers to assist drivers. I hope I never have to be in Illinois again!