IndiGo: Flight Ticket App

4.2 (1.5K)
146.8 MB
Age rating
Current version
InterGlobe Aviation Limited
Last update
7 months ago
Version OS
12.0 or later
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User Reviews for IndiGo: Flight Ticket App

4.21 out of 5
1.5K Ratings
5 years ago, Abraham Thomas 2012
App Crashing
I have installed this app multiple times on my iPhone. When it functions it is good. But it crashes all the time. So I have to reinstall. This time the error message was can’t connect to the server and everything is grayed out with Retry button. When click the retry it is trying to connect forever. I have good internet connection and everything else work perfect. Also, when I am sometime it gives trouble with login as if it is not recognizing the phone number etc. please someone look into this. I can use the same credentials on a web browser and it works. But on the app I am having problems.
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1 year ago, VikG007IL
1. Tried to register/ sign up - does not work. 2. You have to give US mobile number and they never send the OTP. 3. Email sent to customer service is responded after 2 days. 4. Then suddenly an OTP shows up in the email and is only valid for 3 min. 5. Nowhere it says the OTP will show up in an email - this means someone has to get inside the mind of Indigo customer service and figure out that they will be sending an OTP via email. Also, the person has to keep the email open and keep checking (and stop doing any other work) for hours as the OTP can arrive at any time…it is only valid for 3 min. Instead of being so mechanical, the customer service should at least think “logically” and just don’t assume certain things. Hopefully someone will see this review and act accordingly.
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12 months ago, BR1545
Frustrated with Indigo System
Tried to check in and reserve seat online. My credit card was errored numerous times until I saw the notice that foreigners need to use app, as online payment won’t work online. Went to app. Inserted my foreign chip and paid foreign access fees for India. Tried to purchase RM16 (US$3.50 ish) seat at least 3 times. I did everything correctly, card should go through, but Indigo gives message maybe it goes through in 20 min, maybe not. No seat reservation shown in reservation and no indication of charge accepted or failed. At least website was certain - rejected, app uncertain. I will be flying indigo 3 times since December. If foreign credit card not welcome, it tells me foreigners not welcome. Really disappointed from a respected airline with a good reputation for on time arrival and fair pricing.
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3 months ago, Hanswag
Useless App. Doesn’t work at all. What is the point
This is absolutely the worst airline application I have used in my life. It literally doesn’t work. Flight status? Nope just says “no flights found”. Boarding pass? Nope. Ability to check in? Nope. It’ll give notifications randomly but there’s nothing you can do with them. I am a US national traveling domestically in India. The log in is weird if you don’t have an india number. It says you can use email or non-india number but nope. Indigo is a big airline in a country that develops apps for around the world and they have this piece of crap app. Whoever their CTO / head of consumer app is should be ashamed and lose their job. Nothing personal, you just literally do the one thing you are supposed to do.
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2 years ago, HariPrasadK
Horrible payment experience
They have the worst payment experience of any travel app. At the last step of booking, when I provide my credit card details for payments, it throws an alert which essentially means, come back and make a payment again- because we may not be able to complete the transaction. So you have to wait and wait and wait .. hoping that the transaction passes, there is no immediate feedback. Now if your card does not go thru (for some reason, mine did not, Im using USD as currency and a US card) they give you another chance - with 16 mins time limit this time for the payment transaction go thru, which is means - you wait again. So much for “online” booking in current times, huh!
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10 months ago, Anand Subramanian
Frequent errors
Kept adding extra services like FFWD service and was unable to complete the process and kept getting error messages. Same happened after reinstalling the App. I see one glitch or other frequently. I think, Indigo is losing it’s mojo and will likely lose it’s customers soon unless they up their ante.
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2 months ago, Milin-di-An
You can’t search for flights. The app doesn’t work
That’s it. You can’t search for flights. I want to book a one-way flight. The app open with round trip selected as default, and when I change it to one way - it shows a notification saying that round trips have discounts. You dismiss that, put in the origin and destination, and the date, and search. It looks like the app is doing something and then shows a message saying an error has occurred, to try again and contact “us” if it persists. Very unhelpfully, they don’t provide any phone number or email address. I have tried this for multiple trips on multiple days. Same story. The app does not work. One star is too much.
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1 year ago, upnorth85
Poor App
I can rarely log in to Indigo App. I can log into my Indigo account online web account, and access my booking. On the App, even logging is an act of God. Works on rare occasions. The Executive leading this App functionality should be fired. Even school kids could write a better App. Most of the last 50 reviews for this app are one star. Where does the Buck stop? Indigo is a fine airline, whose image is sullied by this poor made app. This app never seems to even have basic functionality, let alone go for excellence. Does anyone at Indigo read App user feedback. I hope Apple kicks the App off until it is functional on their latest iOS/iPhone.
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1 year ago, TennisNinjaJT
Please fire the developer
This app has so much potential to make it easier on the traveling customer. It does not take a lot of ingenuity because there are so many other airline apps that can be modeled. The most basic function is to be able to see your flight information in the app. I can’t pull up my flights using the PNR and last name or email ID. This is apparently a very common problem since so many other reviews have stated the same thing. Come on Indigo airlines, your airline is great. It is just this app that is terrible blot on your reputation. The situation has been going on for years! Please fire the developer ASAP !
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6 months ago, pdypdypdy
Doesn’t work
When I enter a PNR it says it doesn’t exist. When I type in two cities which clearly have flights including the one where I have a ticket and am receiving SMS updates (eg mumbai to hyderabad) it says there are no flights in the next three days. Not accurate. Whatever functionality you think is there, doesn’t cover the basics. For reference the user is accessing from USA App Store. Perhaps you haven’t contemplated customers not from India in your user requirements, which is perplexing because people often fly on airlines to visit places other than their home. Please address.
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9 months ago, Antony RN,MHS,MBA
Money Diggers
This is the waste flight I have ever seen. They are money diggers. If you are traveling to an international destination, Never use indigo flights. They only allow you 15kg. I was traveling from Cochin(India) to San Diego(USA), on 15 th may 6E 472 flight,and had problems with the Indigo flight, I was charged 4400RS extra for my total 24kg baggage, indigo flight allows you only 15kg and charges you the remaining weight of baggage, they do not consider as an international traveler). I am attaching going to post everywhere the receipt and The staff of Indigo charged me in Cochin airport, All world allows you 25kg as an international flight ,except Indigo.
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4 months ago, Nikilesh95
Pointless app
UX and interface looks like it was designed 20 years ago and definitely not an iOS 17 experience. Every screen takes forever to load. Looks like the app isn’t really made for iOS but just a front for a website. And the best part - it doesn’t allow me to look up my PNR details for a reservation so what’s the point of the app? The regular website works just fine. Also, when you click on developer support in Apple App Store it links you to their main landing page(flight reservations) instead of developer support.
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3 weeks ago, katragadda.v
Bad experience
I lost more than 8000 rupees due to issue with your payment system on the app. My credit card was billed twice and I was issued 2 PNR’s for the same travellers for the same flight. I called customer service to resolve the issue and the person promised that I would get a full refund but I was issued only a partial refund. This whole issue was due to a problem with the payment not working as it should on the Indigo app. I would think twice before buying tickets on the Indigo app from here on.
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4 years ago, JTub20
Lost Luggage
Flew from Goa to Udaipur today with a short layover in Bengaluru. Our checked bags never made it. Fortunately, we packed some extra clothes in our carry on, as well as the usual meds, electronics. The still haven’t tracked it. Both flights were delayed a bit, the first one a bit longer than the second. Hopefully the will find our bags in Bengaluru and get them to the Taj Lake Palace by tonight or early tomorrow. The hotel said for the past week, many bags have been misguided. Only one set made it to hotel. Ugh.
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12 months ago, Parul👌🏼
Can’t move forward without paying for a seat
It’s sad that we are now at the point where you cannot checkin on this app without selecting a seat that costs extra money beyond the price of the ticket. If you do not want to pay extra for a seat, you will not be able to move forward and checkin with this app. If you have an endless cash supply and don’t mind paying the money, then the app is for you.
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6 months ago, ladiehl
Horrible experience
We have tried to book 4-5 times and pay with our credit card. Each time we get 1 message which days payment initiated but there is no follow up message saying the booking is complete. Our credit card company has tried to help because they will allow the charge. Your website is horrible and difficult to navigate. We need tickets Delhi to Dimapur round trip Oct 22-Nov 10 but can not purchase them. I do not know what to do. Louise Diehl
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2 years ago, fmrhu
This app says it supports the Apple wallet but it doesn’t. It used to work and now it no longer does. I have deleted and reinstalled both apps several times and it still doesn’t work. We fly often - at least once a week - and it would be nice to have our boarding pass on Apple wallet. Add it is I have to work through a convoluted process just to get into the airport! And my Apple wallet accepts other apps - just not Indigo
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5 days ago, Deepu🪔
Mr Deepakraj Mago
We checked in at Kochi airport at 3:00 pm for our flight to Mumbai. Our flight was delayed for two hours and 15 minutes. Associate, Ms Reshma, was was courteous and professional She made our checking seamlessly. I really admire and appreciate her service. Have a staff like her is an asset for Indigo airlines. Thank you 🙏
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11 months ago, Valo Na
Terrible experience on Payment
OTP is coming in my phone correctly while paying by credit card but after submission of OTP there is no movement on screen and it is happening again and again. I thought it is Bank issue and called them 4 times but they have said everything is fine from them . Last 2 Hours at least tried 7-8 times but couldn’t succeed and finally my booking got cancelled. Terrible Apps.
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2 years ago, stochastix
Apple wallet disabled
Generally it’s been a pretty reliable app and I used to like the native Apple Wallet integration. That appears to be disabled now. Efficient access to the digital boarding pass is lost. Could have rated higher if they didn’t randomly switch to the website for various steps and if Wallet integration had stayed.
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4 years ago, DrSNS
Nice looking yet USELESS App
One of the main purpose of the airline app would be to be able to check in painlessly. This app does anything BUT that. I have tried at least 10 different times to put the PNR and the last name or email address. Every time it says it is an invalid number. On all instances I had to go to my laptop browser and checkin. It works on the browser every time! I thought there might have been a temp glitch but over a period of 1 year, this is just incompetence.
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5 months ago, sinhasid
App never works - Never seach flights or shows your booking
Wonder why do you have a app web it didn't works. Its keep happening from last fee months. Same flights i can search from website but when i search from app it says "An error occurred, please try again". Alao after login, it didn't search your bookings. So overall, please avoid installing this app, as ultimately you have to uninstall this.
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4 years ago, The Seitanist
Works fine for booking fights but there are bugs in other parts
One major bug is it doesn’t show my current and past bookings correctly; I can only see one when I have many more. The app also constantly bugs me to grant location access. How about taking no for an answer?
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1 month ago, m_2088
Doesn’t work properly
The App delays in accepting international payment method. It puts on hold for 24hrs while the booking holds on payment hold for 3hrs. If the payment is not received within 3hrs the booking gets cancelled. This happened couple times with me. Seriously need to work on updating the payment method and accepting all payment methods and improve on accepting the payment faster. Both App and Website are so bad on booking process.
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7 months ago, A star gazer 537
Annoying notifications. No option to disable
I enabled notifications to receive any updates to my currently booked trip. However the app misuses this to show notifications for offers etc. there is no way to customize this. Very annoying. I also tried to unsubscribe to their email offers but they keep spamming my inbox. No respect for customer’s preferences.
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1 year ago, sunny moon542
not reliable at all
Finding a booking by PNR and last name wouldn’t work many times. Even simple things like flight status by flight number wouldn’t allow enter key to be visible, rest of the web page get blocked by keyboard after entering flight number so one can’t even click the search button. Someone got to check basic quality before releasing!
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2 weeks ago, Srijata
Website is still better
I've failed to do anything on the app - it keeps saying it can't find the booking or payment error or can't add checked luggage. The surprising part is I can do all of that easily from the indigo website with the exact same information.
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1 year ago, S Hartmann
Please fix your app
This is the fifth time in 8 months I have had to delete and reinstall this app, but the same bugs haven’t been fixed. My flight bookings disappearing, not being able to book the meal I want (just cashews!) and the worst —- the app freezing after I have checked in online and am on the way to the airport! Even just filing these reviews is difficult
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2 years ago, Travel_Around
Worst Airline App
This is not just one of the worst BUT it’s actually the WORST airline application I have ever come across. It doesn’t let me even sign in, doesn’t send OTP to any of the valid phone numbers I tried and didn’t load the PNR after 10+ tries (even though the same loaded on web and was a valid PNR). This is just start of the problems with this app, all of which are pretty basic things.
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2 years ago, pbhutna
App is good , but payment gateway glitch all the time
I tried to book tickets by using international credit cards ( Bank of America Visa card ), all the time , the app keep the itinerary on hold. I spoke with the customer care for this, always got the same response - glitch in the payment gateway. It is very annoying experience. Indigo should focus on the payment gateway, it’s is the most important module of your app.
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5 years ago, krantiguduru
No AC even after 20 mins of boarding time.
It’s quite summer and total people were on boarded and Ac is not ON. When asked air hostess she said “ I understand sir, once we turn on all functionality all will be good”. What the crap, before or while ppl on boarding process, Ac is expected to be on!!!. God sake I’m totally sweat out!. By the way this flight is on 29th June 2019 @ Hyderabad to Vijayawada!. If indigo see this review I would request team to help customers with basic stuff.
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4 weeks ago, GenoSans77
Worst flight app out there
This app is completely useless. It doesn’t find your booking, ever. If it does find your booking, you can’t do anything with it. It will fail to check you in, if finally does check you in, it will lose your boarding pass. There is no way to contact Indigo or do anything with this app. It is completely useless.
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2 months ago, Theipura
One of the worst apps for airlines
While the app is decently created nothing works and it has a useless message claiming an error occurred to to get in touch with customer service or try later. Entering a pnr number and the associated email or last name (there is confusion right there in which one the app keys off on) doesn’t pull up the pnr and comes up with the same stupid error.
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2 years ago, Kannan85
Poor app. Please delete from App Store.
Not able see flights between two airports. Search in a computer shows the flights but app says no service between airports. Not able to add an itinerary to the account. App keeps crashing every time you search a different route. Better to remove this app than having such a poor non functioning app.
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2 months ago, AV Inc.
Poor user experience
If I login with phone number, booking doesn’t show up. When you add booking, it shows up and then disappears from the UI. Login with Apple ID doesn’t work on 90% of the attempts. Too many notifications everyday. Just overall a poor user experience.
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1 week ago, KayPGeeP
App doesn’t maintain boarding pass state
1. Add to Apple wallet feature is BROKEN. 2. The only alternative boarding pass screen that the app displays doesn’t maintain state, and will have to be reopened each time the phone is locked or app is sent to the background. 1 star for whatever else the app is supposed to do since the principle feature of the app is broken.
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1 year ago, Tanz231011
Multiple kinks in the payment process on the App and the Website
Net banking selection for add-on payments doesn't work on the website, and credit card payment is getting declined for no reason. The app doesn't recognize the PNR despite entering the right PNR and email/last name
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9 months ago, baishyax
Never works
This app is the worst flight service app I’ve used - or rather tried to use. It just never works. Whenever I try to do anything it will say some error has occurred and I should try again later. I have tried reinstalling the app many times but nothing else. Recently I can’t even login or check my existing bookings
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6 months ago, R.Wallace2
Terrible!!!!! Use anyone else!
App is of no use! 6times trying to book a flight and each time after payment only got a transaction number but no confirmation. Was on hold 50 minutes trying to speak with a representative and after giving him all my information he transferred me to their AI device without any help at all…
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4 months ago, SaumJo
Glitchy app and bogus offer
Thoroughly disappointed! The app does not work - can’t even complete a search without throwing up errors. Indigo pushes 6E Exclusive fares through the app but even the chat support on the app asks you to book through their website when you reach out to them for support on the errors. So the “exclusive fares” are an eyewash. Do better, Indigo.
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11 months ago, Bittu26
Login Issues
App doesn’t recognize my mobile number and when I signup with that number it shows an error saying the number is already registered. I try to reset the password using otp but the screen just goes blank. It would be much easier to allow email logins. So many issues with this app.
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1 month ago, Tejasri vanga
Always the flights are delayed and unable to book the seat
The worst airlines I’ve ever experienced and the reason for their flight delays is weather. Other countries have perfect punctuality irrespective of snow, rain, fog. But they are just simply escaping with these reasons and other airlines like vistara is much better. Next time definitely not gonna choose indigo.
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2 years ago, US user1
Pain to use
During registration it asks about email but during login asks about phone number and password, you click forgot password and give the phone number it doesn’t send OTP to US number but during registration it did send after that it never sends so you are stuck and you cannot use this.
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1 month ago, Gaya-S
Broken - can someone from Indigo please fix!!!
This app is a joke, does not work at all. Can’t find PNRs. Can’t even find flights when trying to book a flight. Keeps giving error has occurred, please try your request again. Going on for weeks. Even tried reinstalling the app. Bunch of clowns running the show at Indigo.
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12 months ago, Joshi Itinus
Worthless App
This app is pathetic! I added couple of booking using the web client since this app couldn’t find them. They showed up in the app and few days later disappeared! Tried again with the confirmation# and the dumb thing keeps saying “Invalid PNR”. Gave up on it and Indigo. I they can’t have a proper app, what would the airline be like? Go figure!!!
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1 year ago, Sam3732
App performance is substandard. Worst than their web app
Have installed after dealing with indigo on web browser. Worst experience from the beginning. Doesn’t take my userid and password, takes lot of time to login via mobile number. Navigation is very limited. Overall, it’s better to book via 3rd party apps.
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1 year ago, nvsk.avinash
Worst app
This is a worst app. Checkin got hanged in between. I have a continuation flight and I have selected seats for both of my journeys, I got only one seat alloted but the other is not! This is so bad. I had gone to website to book other seat, and I was not even able to see the boarding pass of the other seat I booked through website
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4 months ago, mash867543484
Bad experience
update: I figured out the app doesn't work on WiFi. disable it and use your phone data. It will work fine. Hope this helps! as soon as the app loads, It shows an error message... An error has occurred. please try again. same message when I search for flights. What a crap app.
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4 months ago, daveblademan
An awful app
One minute it has my reservation, the next it doesn’t. It always fails to find a reservation with a value PNR (despite the web app finding it perfectly well). This is a travel nightmare since it loses the boarding pass just before getting to the terminal ! Terrible, awful and a waste of time.
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8 months ago, Shashwat Kumar Rai
Bad Airline, Worse App
The app lags, freezes and often fails to perform basic tasks like loading bookings. Throws random errors and forces the user to use the website or third party apps. The airline itself is one of the worst in India. The staff is clueless when the flights are delayed. The response is mechanical and scripted when things go wrong.
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