1 year ago, ericWWDD
Worst Airline and App since COVID
I have been a loyal Avianca member since 2015. Before, the app would give you flight info updates, gate changes, etc. Now, the app doesn't let you log your trip in, once you enter Iteneray and name, the next button doesn't light up and let you click it. So you call Avianca. Let's say your trip is $50 to change and $100 to cancel. So you call to change. And this is more than once it has happened, but you are looking at available seats, yet the attendent says nothing is available. So you ask to be transfered. The manager comes on and says they can help, but must transfer you to someone else. So okay. Then same story. So you cancel your flight and book the new one you wanted, no problem, but lose $50 plus. And then we talk about the first class service? One plastic wrapped cold sandwich. No beer or Alcohol drinks. Delta, united, aeromexico, alaska... first, business both have hot meals , and you can get alcohol from any seat on their planes. I stay with Avianca, because the Airport staff are friendly... but I will tell you that the flight attendents do not like how they have been treated lately either. So I hope Avianca gets back to where they were asap or their flight crews may be leaving to other airlines, too. How, I forgot to say that flying from LAX to BOG is more expensive on Avianca then United and Taca. So if they are cutting corners, the savings are not going to customers or the flight crew/app.