Having few troubles of booking. Trying to pick a date for departure/return for award travel: CALENDAR IS LITERALLY JUMPING ON THE SCREEN. It’s super annoying. It will let you see only month that fits in the screen, when you trying to scroll down it bumps you right back to original month. And second : even when I managed to select my dates it never lets me buy online or in the app((( every time some error pops up and tells you to start over. Need to fix all of this problems so people can use it.
I have been a loyal Avianca member since 2015. Before, the app would give you flight info updates, gate changes, etc. Now, the app doesn't let you log your trip in, once you enter Iteneray and name, the next button doesn't light up and let you click it. So you call Avianca. Let's say your trip is $50 to change and $100 to cancel. So you call to change. And this is more than once it has happened, but you are looking at available seats, yet the attendent says nothing is available. So you ask to be transfered. The manager comes on and says they can help, but must transfer you to someone else. So okay. Then same story. So you cancel your flight and book the new one you wanted, no problem, but lose $50 plus. And then we talk about the first class service? One plastic wrapped cold sandwich. No beer or Alcohol drinks. Delta, united, aeromexico, alaska... first, business both have hot meals , and you can get alcohol from any seat on their planes. I stay with Avianca, because the Airport staff are friendly... but I will tell you that the flight attendents do not like how they have been treated lately either. So I hope Avianca gets back to where they were asap or their flight crews may be leaving to other airlines, too. How, I forgot to say that flying from LAX to BOG is more expensive on Avianca then United and Taca. So if they are cutting corners, the savings are not going to customers or the flight crew/app.
Can't book anything. Keeps asking for a PIN with my credit card. News flash. Many credit cards do not have them. Switched to a debit card- declined again for allegedly having the wrong CCV. Utter nonsense, I verified 2x before hitting submit. 2nd reservation now ruined. Customer service won't take a credit card over the phone, and the award space now disappears as it is held up by the reservation number that was generated. To make matters worse, if I book on another day, the carrier will "see" a duplicate reservation and delete them. Business Class 101- Make it easy for your customers to pay you. I can't even update my profile with acsaved CC anymore, as the last one expired and got a new CCV. Couldn't edit and had to delete it. Epically bad. My Chase Visa is accepted globally, without issue, accept for lifemiles.
Having all the miles information along with all my flight information all in one place, has been very easy to manage changes and upgrades. I definitely recommend this app to all. Specially to people who fly constantly.
Zero availability for Star Alliance flight awards are showing up for any destination on any date. The same is true for the computer version of the full website. A few days ago it was offering some excellent deals from the East Coasr to Europe. But now nothing shows up as available for these flights. I don’t know if there is some quirk in the algorithm if you do too many searches, but I was planning to transfer some Citi Thank You points into Life Miles to book a trip. Not any more!
This app is easy to use in its English version. But I do have a few suggestions: 1. Save the searches so each time it is not necessary to reenter them. 2. Allow searches to also include from/to nearby airports 3. Show pertinent general information such as to whether the flights can be canceled with or without penalty as well as specific flight information such as to baggage allowances
Every time I tried to make a transaction an “unexpected”error occurred. i had to try several times and when I finally was able to redeem my miles it still said an error occurred but my transaction actually went through. There is room for improvement…
Make the miles purchase in the native app. Allow me to purchase miles when booking ticket vs having to buy the miles and then go back and book the ticket. Allow me to cancel partner flights and pay the miles reinstatement fee without calling please.
I keep trying to use the English tab, but it keeps reverting back to Spanish, and I do not understand the language. i’m not able to save another traveler. i’m not able to change password and see if it gives me an error. I tried booking for a flight using my mileage, and it ran forever and then gave me an error. generally it takes too long and too many steps wrong design and malfunctioning is really bad for an app.
It’s amazing to me that the app stopped working a little over a week ago (believe me I use Lifemiles a lot) and it’s still not fixed. How does a major company have an app outage for a week and not realize it or try to fix it? You can’t search for flights it gets stuck in an infinite loop (as the other reviews this week have mentioned). Get your act together Lifemiles this is completely unacceptable.
I have recently used the service of LifeMiles Hotels to enjoy part of my Honey Moon, and at the moment to arrive to the address where the hotel was supposed to be, it didn’t exist. I highly recommend all customers to be aware of this fraudulent activities, and avoid being affected, because although we would expect a responsible corrective action, it is not going to happen.
I have been trying for two weeks to make a reservation with my miles. I choose the cities and the dates and then the cursor spins around forever. I have tried the chat and that is a waste of time. I wrote and the reply is that they will reply in 24 hrs and then their reply has nothing to do with my problem. I have spoken on the phone and the representative states they are having the same problem and to try again the next day. My worry is that I will not be able to get tickets because it is getting closer to the dates I plan to travel, Can somebody please help . I m not getting anywhere. Thank you.
It retains no recent search data so if you go back, for example, to change a travel date, all information must be entered again. The calendar is tricky to navigate. Plus, if you do too many searches it tells you your a bot & locks you out. Typical crap Avianca/Lifemiles i.t. They just don’t improve it. Ever. Absolute junk. I question how it got over 4 stars.
I’d say this is just an average miles app. Is not very user friendly and with so many flights going to the US; definitely shouldn’t offer some partnerships here I order to be able to accumulate miles.
This app is no different. Want to book with miles? Forget it. The app hasn’t worked in weeks. Wanna chat through Whatsapp? Good luck! The AI will just run you around in circles. Want to talk to someone on the phone? Call quality is similar to what you would imagine if you called someone living in the molten center of the earth’s core.
When I try to buy tickets using LifeMiles, the app just shows loading infinitely. I can select destination and dates, but the results don’t load. It doesn’t even load flights from medellin to bogota and doesn’t give me any error message. Major waste of time
This app is a waste of time. Won’t let you register no matter what you do. After 5 times trying to put in a password kept getting error messages. Capital letters, numbers, special characters that it asked for and still nothing. Even the nickname was taken on the review!
Life Miles app is extremely slow, crashes and finally just goes into a blank screen mode. Have been trying for three days to use miles to book a simple national flight with no success and even tried 3 different devices. Good luck using your Avianca miles.
App does not work. It doesn’t let you even log in. Tried four times, twice re-downloading the app. User and pw work fine on the website. Please don’t make us waste our time promoting an app you cannot even get into!
After opening the app, immediately displays an error message: “There was a problem displaying the required information. Verify your Internet connection and try again”. It is a big that needs to fixed. It does it over WiFi or mobile data. USELESS!
Life miles has outsourced ALL of their customer service to automated programs. It is only possible to receive a limited number of the same answers. If these easy answers don’t help there is no way to move to a phone call email or any personal attention.
Just can’t use it. Gives me error when trying to redeem a flight. Says contact support at a mailbox that is no longer monitored. Support by phone says booking for me would make flight 40% more expensive. Terrible app, terrible experience, horrible company
The app doesn’t work. It crashes all the sudden, you change searches for tickets and it te-starts, you change cabin class and it takes you back to the beginning and so many more errors. Not worth it, unless you are patient.
Attempted to book flights with no luck. No options appear, just keeps indicating it’s “loading”. I’ve attempted multiple departing and destination cities with no luck at all. Customer service is non-existent. Really frustrating experience.
Lifemiles needs to hire better IT professionals. The mobile website and app will not let you login! it will default to a white blank screen when you try to login using your lifemiles account and even Google as well.
The login is website based, everytime I enter the app I need to log in. The screen displaying flights is not user friendly. The app once said that I woulf get points for booking my rental car through a link and I never got the points.
I used to be able to book flights 3 yrs ago. Now it just gives an error and tell you to telephone the call center. The call center associates seems to run into the same issue as well.
Searches never yield results and it’s impossible to book flights. The whole program feels like a scam. Constant errors and that’s if you can get pages to load at all. Should be investigated by regulators.
Don’t know how the company runs it’s business if customers can’t book anything on the app and on the website. It just keeps loading and didn’t do anything. Waste of time!!!!
Worst, since they made a logo change and a new website, the app doesn't work and you can't buy flight tickets, and their website doesn't work either. Really disappointing
LifeMiles is one of the largest loyalty programs in Latin America. With LifeMiles, you can earn and pay with miles in a broad and robust partner network that includes: airlines, hotels, car rentals, restaurants, department stores, gas stations, hardware stores, supermarkets, entertainment activities, credit cards, online products catalog and much more. With the LifeMiles mobile app you can: - Find out about the best deals and discounts - Search for partners and find the nearest locations - Check your miles balance and latest transactions and triple your miles - Use the miles to buy airline tickets with Avianca, Star Alliance and flight partners - Earn and pay with your miles in participating partner stores - and much more Download it now!
