3 months ago, Sterling 943
Great folks but horrible service/severely understaffed
I’ve shopped at a nearby store Powers/Constitution Colorado Springs for over 20 years, always great folks. However, being severely understaffed for the last few years has brought extreme frustration with delays and non delivery. This week I made a purchase, I live 5 minutes away, they were to call me Sunday after 4 pm with delivery eta Monday. Did not get a call. I called this morning, eta 10 am/10 pm. That narrows it! Called a front desk, eta 8 am/8 pm. I called 9 times today, transferred to delivery department, phone rang 10 minutes four different attempts. I called corporate phone to track, nothing helpful, I tried a real person, wait time was expected 1/2 hour. I tried online, nothing helpful. So much for customer service. Waited all day and never got my delivery, I had no choice but to stay. That was my $79 investment to deliver 1 mile. However, on a very positive note, store manager personally delivered the next day, with apologies, and deleted my delivery charge, he gets 5 million stars. Not his fault it’s difficult to hire people that don’t want to work, and corporate for not paying enough to live on.
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