I’m not a regular LH traveller as I’m based in a medium haul city that is served by short haul planes, whereas the competition uses more comfortable planes. However I am Currently nearing the end of a trip that had many complications and changes due to COVID, an the app was always keeping me updated of changes, gate changes, luggage status, delays etc The boarding pass updates with new gate numbers etc Excellent app! If I could change one thing: make the check in process a bit faster - the load screen is long...
Flight delayed from BLR india, no communication from Lufthansa whatsoever
Lufthansa needs to improve by a large margin with regards to the communication The flight from India took off 2 hours late, we assumed the pilot would recover from the delays, sometimes they do catch up. Upon landing the gate at FRA, was B26 and my connecting flight to DEN was Z21, there was ample time for Lufthansa to assign a near by gate so the passengers could easily board than the endless running from one gate to other which was a mile away, (imagine families with kids and seniors). The worst part was none of the floor escalators were working - everything was under maintenance and why was there a need or another security check? All these delayed significantly. When I reached the gate after all the troubles, the flight was still there the staff told me the gate and system is closed and asked us to rebook(so easy did not care) she said the LH service is just down the corner …honestly it was a long walk again ..nothing close by and then stand in an endless queue and the staff sitting right in the entrance to the queue was so rude. After 45 min of wait, it was my turn and I was assigned a flight but waitlisted, thankfully made it and reached Denver just 2 hrs late from the original schedule. All these would have easily avoided if LH was better planned, it’s turning out to be a worst airline at least for me. I’ll have to reconsider using LH again.
Avoid Lufthansa and avoid this app. You can’t actual contact anyone to complain about their booking or service. Lufthansa removed my business seat and won’t refund. I am told to submit a complaint for the error on their website, but their is no form. I can only send an email to customer relations. No good since I am checking in now. They acknowledged their mistake but did nothing. They have my money but didn’t refund. Plus, I have spent hours on the phone complaining, and now have a huge international phone bill because their system auto hangs up after about 30 minutes. We all know they delay resolving the problem so the system will hang up and you have to call back and start over with a new person. I used to fly Lufthansa a lot. Never again. I will fly Air France before I fly this airline. No matter the cost. Horribly run company and the app is useless for getting assistance. Currently, $1200 in the hole. Now I will battle for weeks to get my money back and all I get is,”my apology.” If you can’t execute customer service, close the company and allow others to provide service. Where is Qatar or Etihad airlines when I need them? Recommendation to all, pay more in the beginning with a better airline and avoid spending more later with Lufthansa.
I thought Lufthansa was reliable and has customer treating well service but i was wrong . The agents at gate refused me to board my flight from Chicago to Istanbul transiting through Frankfort ,they were all female and seem new employees who doesn’t know the basic German visa requirements, i showed them my green card , an email from German consulate general in Chicago as well as the official website of German foreign affairs ministry all clearly indicating that i need transit visa with my passport unless i have either of several documents one of them is Valid US permanent residence card which i have and showed them . Unfortunately,those rude and ignorant ladies all agreed to deny me to board . I didn’t have a choice but to go to Turkish Airlines and pay a lot of money to catch the flight within few hours . Now i am begging my money from Lufthansa for the arrogance and ignorance of their employees . Bye bye Lufthansa . UPDATED:::Lufthansa fully refunded me after 2 months . They admitted their employee’s terrible mistake and i changed my mind and will keep flying with them .
Been trying to reset password for weeks without getting any email, and I have checked all inboxes including junk. Their us 24hr customer service number doesn’t work. Finally got a hold of someone after hours of struggeling. That person told me to fill out a form which require me to fill in my service Id number. I don’t know my Id number because I can’t access my account! The customer rep finally digged up my number and told me that someone would reach out via email manually with a reset link, that was 1 week ago and still no email or reset link! Extremely frustrating! I’m now trying again to reset password after typing in the email 34 times I get an email with a link which is supposed to be valid for 24hrs, when I klick the link 1min later it says expired. Ridiculous. Who can I contact? No signals are going thru for the us customer service number!
Lufthansa delayed our initial flight and therefore we missed our connection in Frankfurt. The app had the wrong gate listed and it showed that it would take 4 minutes of walking from our arrival gate to our departure gate. Needless to say it was not true. It was almost ½ hour. The flight attendant stated that there are 10 people in our situation and our connecting flight would wait since it was also Lufthansa. Then, the app alerted me that I missed the flight and have the option to reschedule. Of course that function took us to the chat bot which did not work and it indicated I need to talk to a person. The app option to chat to a live person failed. We ended up waiting in line at the service desk in Frankfurt for over an hour since Lufthansa eliminated all the live people and now you have to fumble with the chat bots which don’t work. Fantastic set-up Lufthansa l! and the app devs too.
family functions: - being able to take care of family members checkin at once instead of having to do this individually for each person traveling - seat assignments — if i have to do this for each family member one by one, no guarantee we will get paid seats next to each other because let’s say i pay for seat selection for myself and then i have to do the same thing for my wife, what if the adjacent seat is taken by somebody else before I do the seat selection for my wife? — somehow miles&more cannot be easily added to profile. and so, have to go thrpugh the painful process of scanning boarding passes to get miles.
This has to be the worst airline app on the planet. And I should note that I downloaded this yesterday and haven’t even tried to use it at an airport for check in. This review is based purely on trying to select a seat. - Trying to complete a seat upgrade purchase is an infinity loop of frustration that continues to prompt you to “enter all information” even though you’ve entered ever piece of information possible. - Oh did you book a Premium ticket but that section is full so you want to see seat availability in the main cabin? Good luck. That’s not an option. - Be prepared to get a warning that the app can’t find your reservation because your last name is different from what was used at booking....even when it’s literally the same spelling you booked with and what’s on the Lufthansa website itinerary. - Finally, WHYYYYY am I constantly being prompted to accept cookies within an app?!!! Dear gawd leave me alone.
The app is a drastic improvement over the web site ( i could not even checkin on Lufthansa web site from my ipad), BUT the app is slow , it has counter intuitive user interface , it could not scan my new biometric passport (US) , it still display status of the flight that completed yesterday ( no way to delete it ) , while I have difficulty adding two consequitive flights . There is also excessive and completely unnecessary amount of security checks , this is just an airline , not a freaking bank. Overall idea of the app is excelent , but the interface is convoluted , counterintuitive and buggy. Just discovered that they want to collect my personal information just to submit this review , when submitting from within the application , i am going to submit through app store and give it a one star just for that ( instead of 3 i intended originally )
My wife and specifically chose Lufthansa based on our last flight to Germany that was so enjoyable. This time around it has been the complete opposite. Customer service was rude, dishonest, and even ended the chat mid conversation. I told him my son has an illness and we need to be together and he didn’t care at all. I ended up having to download the app myself after tried on the web to check in with multiple errors. Once the app was installed it kept telling me we couldn’t change seats, until kept picking some and finally it randomly worked. Then my wife got an email that our seats got changed again without us doing anything so we were no longer sitting together. Luckily I was able to change it again, maybe? It’ll probably screw us again. Not sure I ever want to fly with you guys again.
The Lufthansa app is the poorest performing app. None of my past nor upcoming flights show. No ability to checkin. I tried the app, the internet, and even the chat feature (a joke). Called Lufthansa and the representative could not assist me and directed me to call another number for assistance checking in. That number was for internet issues and was closed as it was Saturday. I called again and was told I would need to checkin in person. Mind you, this was all the result of Lufthansa canceling my connecting flight WHILE I WAS MID-AIR flying from Venice to Frankfurt. The connecting flight from Frankfurt to EWR was cancelled last minute due to a “staffing shortage.” They rebooked for the next day meaning my flights home from EWR to Colorado were impacted (separate ticket) so now I’m stuck paying an additional $603 to rebook my flight home from EWR to Colorado.
The design is appallingly bad. The links are too small to tap and not visually clear what is a link and what is not. Combined with the fact that the app is slow and links are often unresponsive I have trouble knowing what is a link and what is not. Navigating to different functional parts like flight status is high friction. Users should be able to simply tap the link from Mg Bookings but instead have to go to the Flight Status section Besides the look and feel, which I hate, and the poor functionality described above, the data is out of date. Simple things like “which gate should I go to for my flight” is incorrect! The app tells me gate A66 (in tiny virtually readable font) but at the airport it’s gate A83. Then the airport changes the gate to A82 but this is not reflected in the app either. And speaking of data, it would be nice to understand why there are delays. First my flight was canceled, then after rebooking I arrive at the airport to find out there is a delay… then another delay, but there is zero reason given. WHY!? I cancelled business meetings to rush to the airport for the new flight and then Lufthansa just delays me anyway! Terrible airline. Terrible app.
I had three back-to-back flights yesterday with short connections and thought the app would be helpful. However, it did not show current flight status (ex: continuously said On Time for a delayed flight) and did not show current gate (which is needed when you only have a short time to get there, and the gate changed). It also did not provide information on the baggage claim carousel, which would have been helpful. The only aspect I thought was useful was being able to check in through the app and access my boarding passes. I travel a lot for my job and use several such apps. This one was a bit of a disappointment when compared to others.
The only upgrade is the look, but you were so ambitious to provide all the possible bells and whistles that you forgot what the main use of the app is. The first time I used it, I almost missed my flight because the “Add booking / Check in” button and the result of the operation made me think I was checked in, when I fact all I had done was just save a booking. The most important functions used by frequent travelers like me are hard to find and not intuitive. You get a one star on user-friendliness and usefulness, dear Product Owner & Development Team. It shows that you don’t fly often. What you wanted, instead, was a fancy look. You succeeded, admittedly, because the look is sleek, but who cares about appearance if functionality is poor?! Fix it!
The Lufthansa app is truly subpar. When comparing to other airlines like American Airlines, the I app experience is so disappointing. Navigating the app is not intuitive, but you can figure it out. The absolute worst part are all the bugs!!!! Loading flights seems pointless as they drop out of the app a few days later and you have to reload your flights. Then there’s the whole issue on looking at your account statements to track your status. You’re logged out every time, and when you log back in, it shows nothing. Honestly disappointing. I am assuming Lufthansa outsourced the development and maintenance of the app to a low cost center, which is fine but at least ensure that the quality of the app is upheld. Very disappointing from such a big airline.
Please make sure to remove the validation for the certain letters which do not belong to the English alphabet. I encountered this problem while I wanted to do a checkin. I live in Serbia and my last name, like for the most people here, ends in “ć”. When I type it, the validation prevents me from moving on. If I enter last name with “c” instead, I get the error message that I am not providing the adequate data. This makes the app useless for me, because I don’t have a laptop on me everytime I travel. Otherwise the app works well, so I will reduce only one mark as this is really important.
Lufthansa is a scammer company!!!! We used them for so many years and then it went down the hill. We never got our COVID cancelation money back( although they where the ones who canceled). For months and months we were checking and calling to get our credit or money back , never received it…!!! This time with war in Ukraine, the same …would not let us fly to any other closer country,since there is war , didn’t offer any choice to safe our ticket, just said ,” you have to cancel your ticket . Now again, no refund email and no info about money. In general we lost two tickets and not even for our own reasons !! Pretty unfair!!! Do not go with this airline , they will steal from you without any shame!!!
Was a nightmare! I arrived in Germany via United and return was via partner Lufthansa on an international flight. Not use to having to checkin my carryon of 14kg. Your 8kg allowance should change! The suitcase itself is 3.5kg. Unless I put my stuff in a plastic bag. The purchasing of 23kg was impossible to do online. I chatted with a robot then try to add baggage only to learn that if you purchased ticket via a partner airline you can’t do it online. And of course at the gate it’s like double. I had to call in and waited over 1 hr for a live person to help me at international calling rates.
This is as much a review of how Lufthansa uses their app as how the app is. It is sparse and clean, with a sleek design, but it often shows inaccurate, misleading, or incomplete information. It is often out of date (for example, notifications like “Boarding starts at. [5 minutes ago]” while you’re still outside the plane and clearly not boarding) or shows different information than what can be seen on airport monitors. And, in contrast to other major carriers, it’s functionality is extremely limited. So… good start, but it really only annoys you with how incorrect it is. I don’t recommend it.
Given that as an airline Lufthansa is consistently well-run and has a high standard of quality with their operations & service, the functionality of this app comes as quite surprise. It is so problematic with the most basic tools, such as: a log-in process that is clear & quick, retaining booking information, providing accurate updates, allowing for quick/easy access to boarding docs, allowing for a simple, streamlined check-in process, and making sure passport docs are saved properly…& that is just the most obvious stuff. It would serve Lufthansa well to revamp this app, and perhaps study in detail the features and functionality of other airline apps.
Unable to add Miles & More service card to Apple Wallet even after logging out, deleting the app and reinstalling. I had no problem with Alaska Airline or Delta. Find both the website and the app hard to navigate, unable to find basic information, and the UX/UI designers could learn lessons from any of the companies with a digital footprint in the US. Therefore, I have called a customer service in the US. The rating I would put for that experience is below zero with a person multitasking on another end and therefore unable to hear them. Call #2 started the same way and blaming on a connection on my end. When they finally started to pay attention and started talking into the phone, the connection issue was resolved. Asked for an information that they had to search for, put me on hold, and then they hung up without getting back on the line. It is really a shame bc the flight service, flight attendants and flights are really good.
I want to warn future passengers and let you know to NOT FLY WITH LUFTHANSA. They’re canceling almost all flights. Connecting flights are being missed. And the only way to get a connecting flight rebooked is by waiting in line for 5-6 hours. Lufthansa has lost 1000’s of people’s including our’s. They’re not even compensating and reimbursing us. The customer support couldn’t care less and are refusing to do their jobs. Also, this app is horrible. The boarding passes aren’t updated on time, the flight cancellations aren’t updated on time. Nothing works the way it should! Please do yourselves a huge favor and pick any other airline. I really hope this doesn’t happen to any other family.
Lufthansa continues to provide excellent service before and during flight. From economy up one can count on the special treatment one looks forward to on their flights. Tickets are booked, check in swift, and flights on time. Luggage is carefully handled. Even on long hauls the kind crew is attentive to needs of all passengers. Even before the flight waiting in the security line, the crew was also waiting next to me, a crew member announced with a grin “We’re all your crew!” Nice
Customer service is a zero! No way to talk to a human, and no one gets back to you on reported problems in complicated reporting internet systems. I lost 2 pieces of luggage in Amsterdam. Reported in person at the time. After 2 weeks I got one piece of luggage. Can’t get any response about my second missing piece. I also had to spend the night on the floor at the Frankfurt airport without luggage, and no hotel was available due to cancellation of my flight and full hotels without agent support. All agents walked off the floor at leaving time, without attempting to inform their customers about what to do. There’s more, but just say an awful experience. Not the Lufthansa I used to love to fly. They lost me!
We want to take a moment and thank you for the wonderful service and flight your company provided. We flew out of LAX to Madrid, then flew back from Milan, MAL to LAX. All connecting flights were in time; create choices of movies on business class. The head phones were broken but the crew attempted to accommodate me. The food was amazing as well. Bravo to the crew and the whole company. I honestly cannot wait to fly with Lufthansa again: My whole family felt the same.
I have choice I’d take another airline, I just as thinking theses are smart but really stupid, first of all you arrive to Munich coming from an EU Europe and you a connection flight and you have to check passport, if I was coming from USA I’ll understand, ok no problem after checking passport, you need to check passport again with another long line with stupid people from Lufthansa again forget about the connection flight at end they offer a piece of chocolate inside the flight and want you to give a 5 stars, you deserve 0 star, if I gave two just because a woman helped me inside the airport and she doesn’t work Lufthansa
I have traveled from Mumbai to Newark on June 30, 2020 which the BEST BY EVERY MEANS. REASONABLE FAIR PRICES IN WORST TIME: This was high to me of COVID in the World. We want to returned to USA from India. Airlines booking was not available and whatever Airline booking was available those are with very higher charges. From internet we found LUFTHANSA AIRLINES are offering nice deal with Safest journey in COVID time. We have talked with my son for flight booking. Only missing thing is that there is NO FLIGHT FROM AHMEDABAD TO MUMBAI so we booked taxi and we reached Mumbai. FULL OF SAFETY: After Health checking LUFTHANSA AIRLINES given us PPE Kit , Face mask ( more than three ) Sanitizer Bottles ( more than one ) and Box of snacks. Mumbai airport and Frankfurt airport have only two coffee shops are opened. Finally we reached Newark, USA with full of Safety. Our BEST WISHES FOR EVER.
Can’t write a review for the app itself because I can’t even register to set up the app. I’ve requested the link to reset my password seven times (even though I’ve never set up the app to begin with). The link never comes. Traveling internationally in two days. I’ll have to use their website/phone to do everything I would normally do with an app. Website repeatedly rejects our passports saying they’re invalid. Will have to print boarding passes and confirm flights by phone. I guess I’ll show up at each airport with my travel documents and do everything in person and hope for the best. Not turning out to be a relaxing vacation so far.
This app is so slow that it is nearly unusable. Add to that the ridiculous number of times data entry is required to go to the next step. If you are already logged into the app, why should you manually have to add booking reference numbers to see your bookings. That info should already be associated with your account. Similarly, if you are viewing a booking and click on check in, the app then prompts again for the booking reference again. Make absolutely no sense. Another bug i noticed was for notifications. A fill day after arriving at my destination, I received a notification that the gate had changed and the flight was boarding.
Lufthansa’s app is unreliable and rather slow. Just checking in for a flight is quite painful. The workflow is clunky, and the process errors out frequently. I’m also not sure why I had to re-enter all my data for the return leg of a round trip. This includes my Miles & More number, which doesn’t even match common practice going back many years. To be fair, once you have gone through everything to add your flight, it’s decent. It shows the flight times and gates in a helpful way. It also alerts you to gate changes and checkin times.
Frequently logs out on its own - when I try to click on the icon and have to log back in again.. Seems I have to input the passport info manually every time I make a reservation even though it shows the info in my personal details… Why is it so difficult to add the United Airlines partnership mileage program to a Lufthansa reservation? It’s absolutely outrageous that seat reservation fees are not refundable even with fully refundable tickets 11 months in advance!! And once you purchase a seat reservation, you cannot change it on the app. You have to call them. Good luck…
Worst airline company to book your ticket!!!These people they are on a different page and each employee say different things!!!Three times they didn’t let me board on the plane cause Coronavirus issues once cause I didn’t have Pcr test the second cause my Pcr test it was 32 hours and the third time cause I was positive of the virus !!!They have not refund my money over 3 months now and I keep calling them and they are telling me different things each one of their employees!!!I need an answer on my problem and my money back to my account!!If someone can help me cause nothing of that is my fault please I will appreciate it so much
The entire Lufthansa system could use a do-over. On the plus side, my tickets for a family of four showed up in the app and could be scanned at the gate, security, and customs. On the down side, entering passport information is a complete fail; I was only successful on the website ON MY PHONE. Very frustrating all around. The info I put in for my flight to Europe was not copied to my return flights and it all had to be entered again. Also, my Miles account never showed my flight information, I could only see the flights logged in at Lufthansa.
Rubbish. Impossible to download eJournals after check in
Spent nearly an hour trying to retrieve booking in order to download eJournals. Even that I was able to retrieve my booking details, the eJournal option is buried somewhere in a hidden menu and redirected me to an external website (which I already tried before downloading the app for this very same purpose hoping to get a different result). Basically the web cannot recognize my last name and or booking locator for this purpose (while otherwise it works for any other options). Silly that you have to enter your details twice and it won’t even recognize your booking. For Swiss this works perfectly.... Make it simple!
I have been placed on hold only to be hung up on several times. The first time, it could be a mistake, but for the forth time today is simply unacceptable. I emailed, I called the customer feed back center and I chatted with a virtual server but NOTHING is resolved. All avenues of “help” end abruptly. I need to fly out for an emergency. This is dealing with people’s lives and I would appreciate it if some consideration is given to the customer that pays for this service. I am not asking for a hand me out. I paid, I waited, I filled out papers, now do your part!!! I am only asking about my flight. Is that too much to ask for!? The Lufthansa app is useless too.
The staff were wonderfully helpful and attentive for our family. The app works well for finding the gate and times. My only frustration is that for multiple tickets, it is difficult to go through them quickly because you have to select each one from a list (instead of sliding side to side) and then the rest of the list shifts order when you come back to it.
The concept of customer service escapes this company. Do you have a question? Go online is their response. When you go online the response is ‘we will get back to you within 30 days’. What about my luggage? Trip of a lifetime to Ireland. NOPE, no luggage for 5 days. We are going home in 1 1/2 days and have spent most of our time here shopping for replacement clothing, toiletries, essentials. Air tag says it has arrived here, we spent 26 euro to get to airport and pick it up ourselves. NO ONE HERE. Sign posted “ ZERO TOLERANCE FOR ABUSIVE BEHAVIOUR TOWARDS OUR VALUED EMPLOYEES PLEASE BE DULY ADVISED THAT WE WILL NOT TOLERATE ANY FORM OF ABUSE, WHETHER VERBAL OR PHYSICAL, FROM ANYONE TOWARDS OUR EMPLOYEES UNDER ANY CIRCUMSTANCES. THE SAFETY & WELLBEING OF OUR EMPLOYEES IS OUR UTMOST PRIORITY PLEASE REST ASSURED THEY ARE DOING THEIR PERSONAL BEST TO ASSIST YOU IN A PROFESSIONAL AND TIMELY MANNER IN VERY CHALLENGING CIRCUMSTANCES. SO PLEASE BE KIND AND PATIENT AND THEY WILL HELP YOU TOO! SKY HANDLING PARTNER MANAGEMENT” How convenient for them. I will be spending the extra time and effort to get my things returned AND filing appropriate claims There is NO excuse for this behavior.
The app and customer service are dreadful! When you register after agreeing to all the cookies / statistics etc they need to gather quote “ for app to function fully)! Leads me to my warning!!!!! Warning do not put your salutation information in when you register!!!!! - for example if you select Professor it will add this to your ticket - I ask you - who’s govt ID adds that title? In addition if you call to speak with web help - they will scold you!!! Plus no one could correct my now changed reservation - simply dreadful app and unprofessional customer service (FYI calls were routed to Manila ) do not download the app - and hire new web help that have customer service skills and can actually help!!!
The recent updates made the app worse, not better. I used to be able to enter my US Permanent Resident Card details when checking in through the app - not anymore! Which means I cannot check in at all online or through the app when flying US-Germany or Germany-US. Need to physically check in at the airport counter now. “THANK YOU”, Lufthansa…
I don’t understand the high ratings for this app. It asks me to enter the same information over and over despite always checking off “save information”. It also makes me check off that I understand a mask is no longer necessary. Seems like that is an unnecessary sign off. Took me 20 plus minutes to check in to my flight and I had to excuse myself from a dinner to find a secluded space to concentrate on all the confusing and repetitive questions and screens with awkward information input controls. Why isn’t all the information saved from when initially booking the flight?
I’ve never had any luck getting this app to work over the 3 yrs I’ve tried. Ex: It makes you check in to get boarding passes even if you’ve checked in at the counter or online. Then after “downloading the boarding passes to the app”, it makes you check in again to see them. Never got that to work - dropped back to paper. It consumes enormous battery. Started with 95% and after 30 min of struggling above I’m at 85% (only app running). Travelers are better off with paper tickets and boarding passes than this app. There are other issues but this is a start.
This app is attempting to replicate the website, but did not quite attempt to make it app-simple. I just thought that if you made an app that better be very functional without being unnecessarily clunky and bloated. Too many unnecessary details. The presentation of information is disorganized. Flow of information is incoherent. If there are functions that don’t work or is not supposed to work in the app, remove them. Keep an eye out for those that give out errors and don’t offer those functionality in the app. If you mean them to be part of the app, make them work flawlessly.
App is decent/scan for travel documents is horrible
I have tried numerous time to scan my travel documents for my flight to which I keep receiving an error message. It’s to the point where I now have to go to the counter to have my documents checked and get the boarding pass and this will slow me down. The app already moves slow enough as it is but this has made it so much worse. I’ve Been at it for well over an hour now. I don’t understand why Lufthansa makes things so much more difficult than other apps
Our flight from Lyon took off with one hour late. Our arrival in Frankfurt was on the run way at 5 pm, 60 minutes late. We had to take a bus. The boarding of my next flight was closing at 5.15, I ran as much as I could and arrived at 5.24 and was told the boarding was closed. I went all over the airport to finally found the Lufthansa service center. Waited at least 20 minutes to be helped. Got a rebooking for the following day and a hotel night, dinner and breakfast. We waited one hour for the shuttle to the hotel. It was packed with young children, old people and handicapped people. No air. It took us about 30 minutes to finally reach the hotel. So overall, it took me about 3 hours between my missed connecting flight and to finally sit in the hotel room.
We were told by the customer support line what our refund would be an approximate amount on 3 x business class flights. The refund amount was $60 dollars! The support line also told us if we were not happy with refund they would reinstate our flights. We have tried everything to get our flights reinstated as who would cancel 3 business class flights for $60 ??!! If we had known we would never canceled. The support line gave us the incorrect information and now they will do nothing to assist us! Now they can sell our tickets and make double for the seats. It is thievery! Do not fly this airline.
The app is only able to do the basic functions: but a ticket, show a ticket. When I needed to use this app to rebook a canceled flight it failed. Completely. Lufthansa phone support sends me to the chatbot, the chatbot sends me to Lufthansa support. The app shows alternative flights as available even when they are not available. No intelligible error handling. This could be a great tool to help travelers solve problems instead makes things worse. Lufthansa should ask United for help. The United app handles advanced rebooking notifications and allows selection of alternative flights properly.
Lufthansa is very disappointing with this application. Delta or Southwest are much more user friendly. Show my trips right away. Why should you dig into the app to find it. Same thing for the check in. To top it off, there are several ways to check in, one of them ask for your confirmation. Come on, this is the app you’re logged in. The system should know that. And after checking, you have to do an extra step to get the boarding pass. Lufthansa, you can do better than that.
I booked a flight San Francisco to Madrid via Munich business class. Got phone while out of town stating flight sfo to Munich was cancelled and over the phone I got the reroute. I had to fly to Frankfurt short turn around made even shorter by the confusion over wheel chairs. I’m. 80 and had been told it was a long way to change terminals. Finally got to the gate as they were boarding. I had a 6 hour 20 minute layover in Munich and was booked into economy. I made numerous phone calls to Lufthansa to no avail. So my 16 hour flight turned into nearly 24 hours. I checked the the original flight was not cancelled Thanks Lufthansa
Visa entries and Known Traveler Information capture not working
The app does work well for booking and flight status information in general, but once you start capturing all your detailed information, including Passport data, Visa information, Known Traveller ID, etc. it’s buggy as it could be. It asks for all data and shows on the form screen that everything was entered correctly, and as soon as you hit Save, you get error messages. Very painful when you go through the process with a family of four (4) twice only to find out the software simply does not work. UGH!
Of all airline apps, and I use several, this is the most non-intuitive of them all! It does not give your receipts handily even when signed in. Frankly, it matched my recent unpleasant experience where Lufthansa couldn’t find all my baggage receipts I paid online ahead of time them forced me to pay 2 1/2 times more at the counter. The counter agents in Miami were more interested in chatting among themselves than helping me anyway. They were also woefully uninformed on Germany’s COVID policy that had been revised 5weejs previously. Just avoid the hassles and go through another airline if you can!
Book flights, reserve seats and manage your boarding passes – the Lufthansa app offers you all this and much more. The Lufthansa app: your mobile travel companion for smooth and seamless journeys with Lufthansa Group Network Airlines. With push notifications and real-time flight information, relevant flight status updates and offers will be sent directly to your smartphone. This way you’ll be up to speed throughout your entire flight. The Lufthansa app keeps you informed during your journey, from the moment you book your flight to when you arrive and even after you have landed, ensuring everything runs as smoothly as possible. With your personal profile, you can conveniently manage your data and personalized services. In short: With the Lufthansa app, you’re well taken care of during your travels. The key features of the Lufthansa app: Before the flight • Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage. • Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app. • Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app. • Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible. During the flight • Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew. After the flight • Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey. The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go. Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight. Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news. If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.
