I gave 2 stars because they do have the buses and all the on the app but, This app needs a lot of work. I use Marta everyday and you would think I use the Marta app, however that’s not the case. I use Apple Maps, which is more accurate than this app and that’s honestly sad. Another thing is that it would be neat if you updated the app and made a feature to check to see how many rides you have left and be able to add money to your Marta card just from your phone.
Just as useless and incompetent as the fools who run it.
It’s just amazing that as technology evolves, MARTA demonstrates time and time again that the money they are making, is not at all going to the betterment of their transportation. The apps do NOT work for anything, their call center employees are clueless, and they are constantly renovating new looks for their stations while the service continues to be lackluster and mediocre. Black Hollywood is what this god forsaken city is supposed to be called, it should just be called the US slum district. With it’s sham of a transportation service unable to even get people to their destinations in a timely manner. It’s like, I’m better off giving Lyft of Uber $300+ weekly so that I can even get to work ON TIME. They have no drivers because the company is cheap and refuses to pay their employees a livable wage, therefor justifying their mediocre performances followed by corporates lackluster customer service. It’s like, why even have a service at all if it’s so bad. Just make people walk, at least I’d know I’d get there on time rather than having to gamble and hope that MARTA’s drivers decided to come in to work today. Pitiful. Now I’m forced to have to deal with their worthless call center employees every day now to see if their lackluster service is even MOVING.
Atlanta is making money hand over foot. And the public transportation is horrible. The applications lag time is around 15 minutes or more, and the busses and trains run around that late at the same time. Therefore, if you use the app, you get to the station after the train/bus has left and you have to wait for the next one, which is sub sequentially late usually as well. So using the app on a regular basis to get me to and from work ends up making me wait statistically longer for Marta than randomly guessing on rides. On top of that the drivers are generally pretty rude and will pass by the bus stop and give you the bird before stopping. Call in a complaint, and they give you an attitude about it as well. Atlanta is growing exponentially and the public transportation cannot handle it by any means. As I write this, the. Is should be showing up, instead it reset and the bus was past the stop by 4 or 5 miles. Way to go technology
This app constantly crashes when i need to look at the real-time map for my bus and for the bus stop times next to my house. The next train arrival function is terrible when planning out how long the wait it is because they only show the train going in the one direction you're not headed. I'm highly disappointed with my experience since some routes have changed all together, the paper pamphlets are not up to date, and the app is about as useful as guessing what the times are with out any help from Google trip planner. In the End this app, the services, and over all handling for these problems have made me hate public transportation even more, with it getting a little bit less reliable everyday. I pray for the day I get car, i'd rather deal with an outlandish car note than deal with Marta anymore.
This app just like everything MARTA is such a inconvenience to the customers! It crashes, its not user friendly at all nor does it update after adding to the Breeze card! I loaded on Friday morning and still don’t see it on this app! How naive of me , MARTA doesn’t really care about its riders/customers or potential customers, I can tell by the stations and this app confirms it! You have children, elderly and people who have never ridden Marta or how about the ones who are visiting and don’t know the area- but what do I know. A lot of improvements are needed on this app , in the stations and the personnel morale ! Guess it’s true ... with MARTA it’s all about the 💰
Marta is pathetic, so why would I expect their app to be any different? Marta trains come whenever and are hardly ever on scheduled time because the trains are extremely old and not well maintained. It would be nice to have an app that was able to keep up with the frequent delays on the train. But nope it doesn't. As usual Marta inconveniences everyone and they aren't going to improve their system. So basically they're saying screw us as customers and they will continue to take our money while spitting in our face. But unfortunately Marta is the only option for some people. Fortunately I have a car but it's a lot cheaper to travel downtown daily with Marta.
The app provides accurate times for the bus and rail schedules, which allows me to plan my trip(s). The real time tracking of buses within a specified route is extremely helpful. Traffic in the city can be a headache at times, but knowing your bus is on its way from the palm of your hand can be reassuring. Excellent tool; and I’d recommend using it to keep Atlanta moving!
The sever seems to stop working very often. Some buses WiFi still doesn’t even work and doesn’t allow you to actually connect. I still can’t seem to understand why certain train stations on the app doesn’t show the other train showing time. For example, when I get off work I see that the Airport Southbound time is shown on the app but not the Northbound and this is vice versa for the Eastbound and Westbound train stations as well.
It has good info on train arrival and departure times. The times fluctuate lightly due to real world variances. They slow down and speed up to keep good on the scheduled times. It needs to update its old looking interface. It also needs to add the trains to the live map so you can see where they are. It’s not useless. It’s just not great at this time.
This app’s main feature is a real time tracker for the position of the buses. It’s supposed to be able to let you know how far a bus is from where you are, but it doesn’t work. On multiple occasions, I have missed a bus because I assumed that the app was accurate when it told me that the bus was 15 minutes away. I go grab something to eat or walk down to the next bus stop to get some exercise, and then the bus comes and misses me. I have found that I am much better off just using the estimated bus arrival times on Google Maps.
To navigate to a location the app suggests you use google maps. Really?! The app constantly crashes when opening real time data. Also the updates for single tracking have you exit the app rather than using the framework for a simple browser to open within the app.
Not sure what everyone is complaining about. Use this all the time and helps me a lot when I’m trying to figure out if I missed the bus with the real time function. Once I was strained in the city in the rain storm and had no idea what buses were around me. Use the app and got on my way in no time. Thanks MARTA
I’ll be on. The app looking for a bus and not see one but hey it’s just pass down the street. It’s been times I look at the app and it’s say it’s no buses in route and I’m like that can’t be true. The app is inaccurate a lot of time it was just a bus at the station I’m walking down the street and there no more bus and a bus from the other direction pops up I’m so confused
I’ve been using this app for FOUR YEARS and it hasn't gotten a UI update and it’s still terrible. You would think the city of atlanta would care enough about its citizens to make sure they are able to use it’s public transportation as efficiently as possible. In short this app runs terribly and the interface is awful. It does not run smoothly at all, the timings are off, it doesn't update arrival times (buses and trains) sufficiently, and it looks all bad. Please, it needs work, a lot of it.
When this app was first launched it seemed to provide more reliable train arrival times than the station signs, and was a great way to quickly check when the next train was arriving before leaving work, etc. Then arrival times seemed to begin to be less accurate or missing, and now train information usually won’t load due to a server error. It’s been unusable for several months. If this were a decent app it would make riding Marta much more enjoyable.
This app just gets worse and worse with every update. MARTA is already horrible to ride, but using this app seriously makes it worse. None of the “real-time” maps for the buses so it is impossible to know how far away a bus is, or even more annoying not knowing where a bus is when MARTA decides change the routes which they just did. On top of that it constantly says “ no response from server” making the app even more unusable...please fix it!!!
Latest update breaks normal functionality of checking next train arrivals. Instead of loading the next screen, users are just directed out of the app and into a browser and onto a page that doesn’t contain helpful information. This is not a good user experience - give the users an option to leave the app with alerts if needed, but don’t change core functionality of the app for a worse experience. Please fix this ASAP.
The application crashes when you select stops on their map to figure out route information. The bus times and schedules were better off being put in an excel workbook and pasted as a pdf. With the amount they charge for rides, Georgia is better off letting a private entity replace them. A startup could do 10x better with the infrastructure given to this organization.
Coming from Boston I had such high expectations for Marta and boy oh boy have I never been disappointed!! This app is stuck in the middle ages and doesn't offer what's important to the riders ie real time bus tracking, schedule updates and not some old fashioned table of times! You're better off using Google maps than this comedy of an app. Seems Marta people may have as well forgotten this exists. Don't bother downloading
I don't ever ever ever do reviews but this is really irritating and frustrating. The Bus Map thing is a total mess. Shouldn't have it on here if it isn't accurate. Bus schedule are awful and inaccurate (or the drivers don't know their route times, I don't know). Everyday I'm waiting more than the time expected for a bus that was suppose to come 20 minutes ago. Come on Marta. You can do better.
If you’re looking for safe, reliable train service that’s delivered consistently, move to the Bay Area or Washington D.C. The “Rapid Transit” part of MARTA is a stretch and when service issues arise, which is daily, the MARTA app rarely provides updated or real-time alerts. Their advice—listen to the station intercom announcements, even tho 90% of commuters wear earbuds or headphones. And let’s not even get started on the station or train way-finding and information screens...
The bus real time map is never correct. Most of the time it doesn’t even show where the bus is located. Sometimes it show the bus is far away while the bus is pulling up on you. Figure they would have gotten this together by now. I can get a accurate location to see how far away my food is located with food delivery apps but not get to work on time with MARTA app.
This App works maybe 50% of the time. Some stations don’t even show any times at all. The current issue is the section that is supposed to show any delays or alerts is blank and causes the app to crash. It’s almost not even worth it to have the app anymore.
Yo this app is honestly trash.. I depend on MARTA to get to and from work since my car broke down and when i need to see where a bus is on the radar it just doesn't work. The radar doesn't show either bus on the map so i have to just hope that the bus im waiting for isn't extremely late like they tend to be at times. It's been screwed up for a while now. It shouldn't take this long for a fix.
If you need to look at the rail map or a bus schedule, this app is fine. What does not work is the “Near me” feature or the real time bus tracking. The “Near me” screen still shows a route with stops near my house and the route hasn’t come down the street for over a year or more.
The real time location, would be the most useful feature for me, by far. Unfortunately, the buses jump around so much that if you’re counting on the app for any kind of planning you have as much of a chance of missing the bus as you do without the app.
Outdated design and clunky interface. Favourites should not be in the More section, favourites should be on the home page. Design could be a lot sleeker. Suggestions: The stop names on the Nearby map should show direction of service. Real-time map should show a time stamp of when the location was sent so that users can guess how far away the bus is or if they’ve missed it. Home screen with favourites or even better, favourite destinations if you’re fortunate to have multiple bus routes to choose from.
Why can’t you get this app right? The real-time map still works sporadically. It still crashes when I try to use the favorites options so I’m forced to scroll through the buses each time to find my route instead of one touch access in my favorites. Now the new update has all the route 87 times skewed. I re-booted my phone. Nope. deleted the app and re-loaded it. Still nope. The schedules are incorrect on my iPhone 7 work phone and on the iPhone X version. It says the bus departs Northsprings at 3:11 arriving at Trowbridge at 3:35 then at Hammond at 3:10, arriving at the Dunwoody Station at 3:20. 🤨 SO unreliable for at least the last five years.
So the street car pushed the favorites to a “more” screen. The whole point of favorites is because it’s what you want to look at every single day. If I wanted street car in my main screen, I could favorite it. Put favorites back on the first screen.
Checking balance on card is useless as you can see what your typing and it doesn’t take your entry well. Marta needs to add a feature to house your cards in the app and use NFC for just tapping your phone to use. Also to track your balance automatically per use.
The app crashes when I need to see the bus routes in Real-time. This is an ongoing problem that needs to be addressed and fixed. The real-time app only works in the morning when I’m actually sitting on the bus. This does not help me when the bus is late, and I’m concerned it may not show up. Surprisingly, the real-time app works when I’m heading home from work at 3:50pm. iPhone X.
I’ve lived in many cities, this is by far the worst for accurate times. I lived in a 3rd world country that’s app was 100%more accurate. Prices are expensive so I expect a working app but this is Atlanta so not gonna happen. Train times are never right and I miss buses continually even when I plan for the incompetence of the entire city of Atlanta.
The only thing I like about this app is I can easily access the train schedule. The tracking system is totally useless. You would think in this world of smart everything we could more accurately track a train and when it will arrive at any station.
The app overall feels very outdated. It does provide most of the time accurate times of trains, not sure about buses. In all, the app is just meh to me. I find that the boards that show when the train will arrive are much better than the app. I now almost never pull the app out.
I am very disappointed in this app. The time schedule information this app offers was very misleading and the train never arrived as the schedule shows. Users should be mindful about using this app and google may provide a better information.
Is it just me? Without fail - I just tested this again - the app shows a list of the trains going in the opposite direction while showing absolutely no information on my train. I’ve noticed this in the morning when returning from work, and in the evening going to work. Makes no sense….
My wither the stops times aren’t correct or the real time doesn’t even show up. Now I can’t even tell the time of my stop. I really wish the maps included ALL the stops. Basically to catch a bus you gotta walk outside and hope you didn’t miss it or you could be standing for an hour. The app is not reliable
No iPhone X support.. a year after release. Today’s bug fix update messes up fonts in your favorites, overly large compared to rest of app. Reorganizing tabs at the bottom is not persistent across app launches, this has been a bug forever. Marta, you need to hire an outside developer or fire the one you use now. You continue to embarrass yourselves and frustrate customers.
I don’t understand why they just simply cannot get with the times and come up with another app. I would be embarrassed to say I worked for their IT or tech department. Get it together Marta! This is where our tax dollars go?
Alerts are not updated in an efficient or consistent way. Even if they announce an issue on the PA (which is 50-59 at best), It is never, ever in the alerts in a timely way on this app. What is the point? Marta struggles with many, many things. Thus, it would be helpful if alerts were current. However, they are not.
Arrived at the airport, someone asks me is this the red train, I’m like the app says it is the gold train since the app signals the train as gold! The person didn’t get on...after departure, red train is announced. Just simply getting the right train right...it couldn’t even do that...pls do not under no circumstances. If I could give it negative stars, I would.
If I could give this app 1 star I would. The real time map does not give the exact distance the bus is from you. I’ll skip to different places. The bus does not show up on the real time map most likely f the time. It is impossible to plan your trip. Don’t use this app and go back to driving. You’ll get to your destination faster!
I’m from Atlanta, and I can attest to the fact that they’ve improved a lot in some areas. But, it needs to be updated for newer hardware like the iPhone X, totally update the UI, and make the the Real-Time Map actually real-time.
The most recent update caused the real time bus map to crash every time it’s opened. The ability to move the favorites icon to the home screen is also broken. The icons revert to the default position every time the app is closed.
I live in Clayton County, & I still don’t see “nearest bus stop.” It needs support in Spanish… half my family rides MARTA and uses the app, but I have to constantly tell them what it means or says. Also, needs to be more modern to what Atlanta is.
I didn’t think the app could get less useful, but I was wrong. It now no longer shows the next train; you can’t rearrange the icons (even though you’re supposed to be able to), and the crash when viewing a bus route still isn’t fixed more than a year later.
I got on the wrong bus because the app had me thinking my bus came at 6:13 am it’s so cold outside I didn’t think to ask the the driver was he going to Lakewood or not I didn’t realize it until I didn’t recognize where I was it took me an hour to get back to Atlanta…… NEW Management is NEEDED