The simple catalog layout and graphical interface is easy to understand and well categorized. It is similar to their website layout. However, the navigation in the app is a bit confusing at times. The navigation tools are at the bottom right of the corner of the screen which is awkward locations. It also doesn’t work half the time. Every other app has it at the top left of the screen. The app could benefit from having a toolbar or ribbon for easier navigation. For every hardware folder you click on, it should make a new tab showing the category name every time one is clicked on. Some hardware items have many subcategories and it would be nice to see the path I used to get to a particular item. Some other things to note is it is a little buggy, like the screen would shift slightly for some reason. And occasionally it would freeze and not respond to touch, forcing me to restart the app and losing my progress searching for parts.
The app is good. I can find what I need. Filtering is easy and effective. McMaster has the best web based catalog that I’ve used which I do a lot for work. This app I use for personal stuff. I took a star off because the checkout screen has some bugs. Even if my ship to address is showing it asks me to enter it. I can’t. I have to go back to the home screen then back to the order page to get it to show correctly and work. Same for the credit card entry. I’m using an iPad Pro with newest iOS.
McMaster-Carr is always there to answer your questions, even though it’s not often that you will have a question because their app and website are so neat, well organized and full of and relevant information that you may seek. As someone who is often looking for new ways to do things and finding new materials to work with, McMaster’s descriptions make that a breeze. Any item you view will almost always be described as though you are learning about it for the first time making it very simple to find what you’re looking for, when you don’t know what you’re looking for is called or looks like! Shipping is also very reasonable and once you have a feel for their rates you will not second guess how much they are going to charge. Thank you McMaster for great service over the years!
I find the app a little clearer to use than their website, but they treat images as non-zoomable static size. I find myself constantly going back to their web site (another: why does it offer to copy the web link but not also offer to just GO to the web link. Makes what could be a single operation into copy, switch apps to safari, create a new tab, paste. Just have a 4th button to go there!) so that I can see the exact same information, except that when I pinch and zoom on the image, it does. If they wrote this in Xcode like they should have, these changes would be trivial to make. Hope to see them soon.
I have been a faithful and very satisfied customer for over 20 years, so I always trying to spread the good news to friends, family, and business partners about what a great source McMaster Carr is for all types of items. In the “Catalog only days” I used to “guard and protect” my copy but with the app which allows you to find or learn anything at anytime, I don’t need to protect and defend my copy or carry it with me. Plus everything is always in stock. Amazing if you ask me.
I'm so glad I found this app and thank you for making it. Now I can add items to my cart when I think of them instead of having to remember to do it the next time I'm at a computer. My only request is to add an option similar to your websites "is this page helpful?" link. I have a question about a product and I would like to be able to ask it without venturing too far from the product page. Perhaps you could include it on the floating link bar at the bottom?
It works flawlessly, the only thing I’d like is for it to have a general search. When you’re looking for a product you have to refine your search to see a specific product. Sometimes I just want to see what they have without a specific model or item in mind.
When I first downloaded the app it worked pretty good. It kept asking me for a delivery address even though I had selected will-call/pick-up. I just put the McMaster Carr warehouse address to get around that issue. Now, the app will not even open. I keep getting a “No internet connection” window popping up when I use the app. So, basically it no longer working, which is a shame because my company has an account with them and it makes ordering parts and supplies easier. Please fix!
I’m a small 2-man manufacturer, and McMaster-Carr’s website is a joy to use. I browse this app sometimes just for fun if I’m bored. This is a great company that focuses on supplying higher quality components. (They find USA-sources for parts I didn’t even think America made anymore. This ain’t Harbor Freight guys/gals!) I’m in a metro area, but my elderly father’s business is in the country so industrial suppliers are distant. McMaster-Carr has helped keep his business alive.
I've been purchasing items from McMaster-Carr for decades. The shopping experience has always been first class, even before the app. With the app, I'm able to quickly narrow down the specific item I need and get it ordered. I'm relatively close to their warehouse so shipping is always just one day. Awesome.
This app is nearly as good as their website. The only flaw I see is that the app doesn’t show the orders I have saved for later on the website (“saved orders”). Everything else is fantastic. I use it all the time. By the way, there is now a section for Order History. Awesome! Thanks for everything, McMaster!
Every engineer should have this app for plant design/maintenance. But it’s the company behind the app that is really special. The best customer service you will ever experience. Pick up a phone and call them. You will get a live person who is knowledgeable and willing and able to help.
It’s a great app if you have the eyes of a 12 year old.
There are only a handful of apps out there that do not allow the user to increase the font or text size. McMaster Carr is one of the few dinosaurs. That is correct, it will not increase the font size even in iOS 15. I have joined the team to review new versions, and frequently asked about the ability to increase the font size, and was told it was not in the plan. It’s an absolutely amazing company with an absolutely amazingly bad app; it just doesn’t make sense.
The only thing keeping me from giving this app a 5 star rating is its inability to print. It’s a real pain to finally find what I’m looking for only to have to write down the part number, switch to the McMaster web site and enter the part number just to be able to print the item page. With the ability to print this would be the perfect app for in-shop use.
The McMaster App is efficient, clean, user-friendly and appropriately simple. The technical writing and descriptions are succinct and accurate. The sorting features are logical and fast, meaning - they narrow down the selection appropriately. Even better though, it works! The material has been delivered on time every time without any drama or apologies or excuses.
This is 100% the best app I have on my phone and tablet. Including games and everything else. Easy to use and integrates easily with my existing McMaster accounts. The user interface sets a high bar for every shopping app. I’ve yet to see it’s equal. Combine this with McMasters stellar customer support and we have a winner!
My problem with this app is it’s not as user friendly as the website. You clearly had great staff setup the normal website but the app was something else. I just don’t care for the super refined selection that they make you do in order to look at what you want. This leaves no room for other options beside exactly and I mean exactly what your looking for. Why force into extreme refinement before letting the customer look first? It just maybe me tho.
Every online store needs to take a lesson from these people
You call them, you get a human. You search their store, tell it what you know, it tells you what they have. The app is even more effortless. Finally, a company that acts like it wants your business.
Great, easy to use app and McMaster-Carr has Greta service. For me living in Pa and their warehouse being in Ohio, I get my orders the next day. My new go to for hardware.
One of the best source for parts and specialty components
I’ve used most of the retail apps for parts/tools/components. This is by far the most user friendly, high-clarity, and complete source for everything I need being a mechanical engineer in the advanced weaponry industry.
Like the McMaster-Carr website, this is the very tops in shopping. Super indexing combined with super selection makes this a winner. (I would estimate that I give 5 stars in less than 2% of my reviews - and I don’t bother reviewing things I don’t like.)
Great customer service, straightforward, no nonsense, website! Love it. Most items arrived next day. McMaster Carr is what Granger wishes it could be. I’m always shocked at how few people know of this superior supply company.
This app is great. My only complaint I wish the parametric search was more like the desktop version. Were you can choose parameters and change them, without backing up.
Placing an order was a real pain, kept asking for the same things to be entered over and over, no matter how many times I did it, on the order page. Finally I saved the order then opened it and was able to complete.
This is how you make an app. Really amazing and even better than their legendary catalog. I only wish I lived near a distro center cause the shipping can be prohibitive for a hobbyist.
McMaster Carr was once a great company. Used to be next day arrival. Now it’s hit or miss if you get your order. Not worth paying the outrageous prices when you can get it a 1/3 of the cost and actually get it the next day from Am*zon. And they carry just about everything McMaster does now. Guess they couldn’t keep up. No place to go but up I guess.
The app is pretty good browsing products, but terrible with its cart. There’s no clear way to view and review items in your cart, the shipping methods doesn’t have any predetermined options. I just end up going to the web browser to finish my order.
Several months ago they changed the way that search and sorting works. This was a terrible downgrade that makes searching and drilling down into products far too time consuming and painful and we frankly do substantially less business with MC because of this.
Ever since I had the app it is a good resource but when I need to forward my order for approval or purchasing it always never gets delivered then it gets lost. I can’t save a copy on my phone neither. Wasted time.
This is no faster than with safari browser. After installing it, it is next to impossible to uninstall. I like and use company a lot but loathe this app.
The way in which they’ve setup browsing on the app is almost dizzying. At the very least, it’s a very unintuitive and confusing way to navigate the app. Deleting.
Love the app, it makes finding just what I'm looking for very easy. It's missing a few things though. Most importantly, the ability to look at past orders, often I have to re-order items such as consumables and bearings and such. On the site I can just open previous orders and easily find what I need more of, or the part numbers are highlighted in purple on the regular pages. Not here though. Also part of previous orders is being able to get tracking numbers for orders I haven't received yet. I order from McMaster pretty much on a daily basis and they're an integral part of keeping my machine shop running smoothly.
I have zero tolerance for apps that do this. I clicked a URL for a website, not some stupid app. Your app should not be hijacking my clicks. Uninstalled. Problem solved!!
This app sets the example of what all iPad apps ought to be - intuitive, purposeful, minimalist, and reliable. I'm grateful McMaster didn't go over the top with unnecessary features or clutter. It's super easy to search or browse their catalog to find what you need thanks to a clean, streamlined interface. Add items to your cart and they're still there next time you come back. Purchasing is equally easy. What more could one want? Oh, good prices... Check. Lets hope they resist temptation to tinker. Just keep it debugged and up to date with the latest iOS, and your customers including me will stay happy.
I have never left an online review for anything. This will be my first and this app will be the bar by which all other apps are measured. I was unaware that using an app could put me in a better mood. Everything is obvious, useful, and beautiful. I was able to order with absolute confidence. What a crazy idea! It was so good it actually motivated me to write a review. Everyone should have this on their iPad even if they don't need anything from McMater-Carr.
I got so frustrated rooting around the poorly-sorted fastener drawers at my nearest big box hardware store that I downloaded this app while standing in the aisle. I was already fond of McMaster-Carr from my days of browsing their encyclopedic catalog in my college machine shop. This app exceeded my wildest expectations. The filters for selecting parts are spectacular. I put together a large order in only a few minutes with complete confidence. I can't wait for my next project so I can order through this app again.
I have been using this App for quite some time now. It's a great App! You can add to the 'Cart' as you need to, close the App, come back the next day, and your 'Cart' is still there until you delete or make your purchase. It's very handy for use in the 'field' at the customers' location. You can look for the part or parts you need and order it before you leave the customers location… Very convenient. It works very well. No problems, hiccups or lockups.
The McMaster Carr app is phenomenal. I use the app for the iPad and it is one of the best apps of any type that I have ever used. Certainly it is the best for ordering hardware, tools etc. Incredibly easy, simple and clear. It's super fast and I can place an order in no time. Delivery is excellent also. This app is a model for any online shopping app. BTW their delivery performance is outstanding also. Disclaimer: I have no vested interest in McxMaster-Carr, just a very happy customer.
McMaster-Carr is the complete source for everything in your plant. Order over 800,000 products from the palm of your hand. Terms and Conditions: https://www.mcmaster.com/#terms
