Mercari: Buying & Selling App

4.8 (1.7M)
81.4 MB
Age rating
Current version
Mercari, Inc.
Last update
2 months ago
Version OS
13.0 or later
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User Reviews for Mercari: Buying & Selling App

4.85 out of 5
1.7M Ratings
2 years ago, StefaneeDay
Better than Facebook Marketplace
Okay so I’ve been using this app for YEARS. I have made a couple thousand dollars on everything I’ve sold. I mainly buy and resell clothing but some electronics too since I manage a phone store. When you sell something please be aware that you do not receive payment until the item is received by the buyer and they have inspected and given you a rating. After you receive a rating you then rate the buyer as well. The ratings are kind of nice but once in awhile you will run into a buyer who is just an a hole and gives you a 1 star because it took you an extra day to ship the item. (Yes it’s happened to me a couple times.) I blocked them and refuse to sell to them again. When buying stuff please look at the other persons profile. Read the reviews they have been given and how many listings they have. You can also see when the last time they posted an item was to determine if they are still active. If the buyer doesn’t rate you within a couple days then mercari team will automatically give you a 5 star with no comment. When selling please make sure to take good quality photos. And please make a detailed description of the item. Trust me, you don’t want the item showing up different than you described it. Overall this is the best app I have used to sell and buy items. The only thing I wish they would improve is maybe a live agent to talk to instead of waiting days for an email about your issues.
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4 years ago, bella 1965
I find that this selling and buying is really great great Friday lotta great stuff lotta great people but it’s very confusing because if you buy a product or something and you think if you purchased it and then it doesn’t show up for days on your page and then you’ve been charged for it but it never shows that you’ve purchased it it shows sold but not to yourself so I am very confuse there’s been a lot of debits taken out of my checking account but nothing showed up I was very surprised that something showed up I didn’tI was the buyer I was almost going to purchase it from another person so I get very confused about that part so my car is great but the way they run it I think it’s a little bit I don’t know I don’t want to say bad night it’s just confusing to me I still have over charges in my account and I’m not sure whatthsy are for ? You can’t get anyone from Mercari to communicate with you it’s always a question answered by question answered my question so the communication with my car he is not great it’s the people that you work with that are wonderful they are the ones that show me the ropes and I really appreciate it so I don’t even know how to get in touch with Makari I guess her email to say hey what are these charges because I had a credit and I didn’t even use it all but they took it all so we’ll see. I will finish up my transactions and I will not work with Mercari anymore and as soon as I get my banking squared away with them
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3 years ago, whoeverrunsthisappshouldburn
Best Sales Platform Hands Down
If you’ve considered selling items online, or buying from the second-hand market, this is by far the easiest platform to learn on. The user interface takes care of both the buyer and the seller. Listing items are easy, and Mercari gives you an automatic suggestion for your listing price. This helps you see what people are paying for your item, which ultimately leads to quicker sales. I’ve drastically supplemented my income by selling everything from comic books, trading cards, and even action figures. I know about 5 people who go even further and sell pottery, kitchenware, shoes, and video games. We sell to the Mercari community, and I buy from the Mercari community. Choosing who to buy from is made easy due to being able to see the sellers reviews. Prepaid shipping is cheap and the buyer protection is a great. Mercari provides articles and forums IN APP to help walk you through everything from listing, packing, and getting paid. I’m not sure about the experience of others but when I request a payout through direct deposit it’s never taken more than 3 days. I tried selling on OFFERUP and it took me 28 days to get paid $50, not to mention the scams and spams I had to deal with. Mercari has been nothing but good to me as a seller. I’ve made good money, I have repeat customers, and have had an overall great experience. Hands down an EBay killer if they keep up the good work! - Slippy Collectibles
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7 years ago, May savvin
Great app for selling
It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕
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4 years ago, Weenerbeaners
Mercari don’t be ebay!
Watch your coupons guys. I earned a $20 coupon for listing a certain amount of items in an allotted time. My coupon said it expires 9/22, and it was there until I clicked on it to use it then it disappeared and I questioned the ones in charge and was told figuratively oh well get over it, better luck next time. They said it expired on the 21st but my coupon clearly said 9/22. I received a message on 9/19 saying it wAs going to expire the next day, which also didn’t make any sense. They’ve never done this to me in the past so just be weary. Ebay has better customer service. I didn’t do anything wrong, the screw up was on your business end, take responsibility and fix it. That’s customer service. I love mercari and I prefer it over ebay for the simplicity. Mercari is becoming a big deal now so with all the money rolling in I guess it’s time to throw in some extra fees; fees, the same way ebay does with their own company PayPal, and the exact same amount mind you, this way I don’t run screaming for the hills. When I’m scrolling through a seller’s list of items for sale something “always” and I mean absolutely every single time since I started on here over a yr ago a glitch! Boop! Just like that I’m thrown off the site completely sometimes to my home screen and other times if it gets real frustrated with my scrolling it’ll knock me out to my lock screen!!! and I have to start alllll over. I can’t ever get to see everything.
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5 years ago, CKLJ4
Best selling app
I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!
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6 years ago, puter0524
Works great but could use a few tweaks
I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)
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4 years ago, CmRage
Almost perfect
I really like mercari. I don’t even mind the fees too much, because I appreciate the built in security for sellers and buyers. However there are a few things that allow scammers to get around. First thing. I ship someone and item, they said they want to return. I get back a package from them that has some garbage in it and they got their refund and my product. Refunds should be able to be reviewed by sellers same as purchases by the buyer. Secondly, we need to be able to rate someone who forced a cancellation. I bought an item and after a week the seller told me that they had a better offer and if I wanted to pay 20 more than they would re-relist at a higher price for my to buy. If not then I need to cancel the order. Either way they weren’t going to cancel it because they didn’t care how long my money was held for. This should be something that I could have left a review and warning for others. Lastly, please give us an option to put an item on hold for people until a certain time. If the person fails to purchase by that time we should be able to review or it should be an automated “this person failed to purchase a hold” left in review section. If the person does purchase on time then the review should say “this item was on hold” and that way others see that the buyer follows through. These are just a few things I know bothers myself and many other sellers. Thanks for listening.
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5 years ago, StaceyAnn78
Great Shopping, Great Selections, Great Customer Service
I joined Mercari several months ago and have done some buying and selling. I have only good things to say. Even when a seller didn’t respond to a purchase I made on his site, Mercari backed up its guarantee. That’s why this a great way to shop, if you like doing shopping online! You can do it without the worry of the what if, because you know Mercari has a guarantee and your money is protected if a seller backs out or if the product is what it was described as or if your unhappy with it in some way. The items I’ve bought have all been exactly what was advertised, I look for sellers who have good reviews. Another great feature Mercari offers, so that you can feel rest assured with what your getting. Other sellers I’ve bought from have made up for the one who didn’t respond. All very nice, people take pride in their reviews so its motivation to shop quickly in the 3 business days Mercari allows. And to package nicely ...Mercari set great standards to achieve. I feel they have thought of most everything. As a seller, they make that easy and provide the shipping labels and clear instructions to help get the best review for yourself as a seller and a happy buyer! They take a fair percentage for the sale. They also have a great team to answer clearly any questions I’ve had about how to use the site. The site is easy to use. So much you can find on here! Glad I found it. Happy Customer here!!
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3 months ago, gorf_25
I had been selling on mercari a few years and loved it. I slowly stopped once i went back to work. Recently i started back up and sold over 2k in a couple weeks. I was thrilled and even tho you’re only allowed to take out $600 a month i figured i just buy bday/xmas gifts on there with the rest of the credit giving the cite business since i had been happy with them. I ordered a dyson submarine vacuum before i had made all these sales so i used partial credit and the rest on my credit card. However I never received the item. USPS claimed item was left in/or around the mailbox. How on earth is a vaccumm going to fit in a mailbox? and why would they leave it around it if we live in a area where all mailboxes are at the corner of the street. We have a ring camera and it doesn't show anyone delivering. I contacted mercari with the issue and they said to contact the carrier, they were not responsible. I disputed the charge on my credit card because after all the money went to them. Now mercari has locked my account since i desputed the charge. Theres over 2k in credit and i had just shipped about 1k worth of stuff. I have tried contacting them and just get the runaround. I even contacted my credit card and try to undo the dispute which you can not. Im so stressed and mad at myself for trusting a site. Hoping someone else has answers for me! -GloomydayzinSF
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2 years ago, Webtoons😍😍
Great but a dispute option would be nice
Easy app to sell or buy items. Some minor app issues (listing not loading and etc) here and there, but not much of a problem. However, It would be nice if there was a dispute option for ratings. I received a low rating from a buyer with the feed back that I need to improve on my ship time. They purchased an item at night and I shipped it the following morning. Yet I received a low rating with no context other than that improvement feed back. I have proof and evidence of the shipment being sent out the next day. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it’s unfair to sellers, especially new sellers. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of their control or that the rating was unreasonable, then there should be adjustments made. If the dispute option does not seem plausible, then clarification note. In other words, if the negative feed back was ship time and it was included in the rating, there should be an extra note that states the time it took for the seller to ship the item and the business days it took for it to arrived (ex. Seller shipped 2 days after purchased. Item arrived in 5 business days). At least then potential buyers could have more transparency and trust of the seller.
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5 years ago, Kasha;)
Liked items and searching users by account name?
I absolutely LOVE LOVE LOVEEEEEE this app?!!!!!!! No joke, it’s legit the BEST APP TO SHOP ON!!!! I’m literally on this app every single day...haha I don’t get on Facebook at all anymore even, because of this app! But I really only have a couple small issues with this app. To start off with and I’m not sure if it’s a big issue or what it is but going through my likes items and when I click on one then go back to the liked items list is for whatever reason puts me either completely at the front of the list or right there close to it?! NOTHING IS MORE AGGRAVATING than to be so far into your list (it literally takes hours...) just to have to carefully scroll through trying not to click on any (which the reason why I’m scrolling so far back in the first place is to find the items to relike them back to the front of the list) Which brings me to question; there’s literally no other way to make the “likes items” other than this way it’s being done now? Like I don’t really know what other way to do it but the way it is now makes it extremely hard to go back through and look at the items I’ve saved.. The 2nd is searching things!! Why on earth can’t you search a user by either their email or by the name they’ve givin on their account???? Other than those two things I have absolutely NOTHING remotely close to negative about this app! I LOVE IT!!!!!!
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1 year ago, MiMi_xO_714
Used to rate Mercari as the best but…
Now they’ve added features to the app that I absolutely do not like. Firstly, they raised their shipping rates which affect both the buyers and sellers. With the amount of volume that is shipped out through the app, I know for certain that they can renegotiate better rates even with postal rate increases. Instead they pass it on to us. To boot it always defaults to the carrier with the highest option to ship (UPS) so I’m sure they're getting paid on the back end, making a profit off it. For those of us who have our own accounts with USPS and Federal Express, we should still have the option to use our own carrier accounts to ship. The sellers and buyers are helping keep the USPS and other carriers employed & busy so the rates should be lower. The app used to let us ship on our own, now our only option is to use the carrier and rates that they have defaulted. Some of us can get better rates than what they offer. Seems like the bigger an app gets, the greedier they become. On top of that, they now make “recommendations” for sales prices to sellers as we post an item, then if it’s not what they think it should be they say “slow sale”…no one needs their input. They’re getting a portion of the sale amount so why should they care what we price things at. It’s an unnecessary and annoying feature. I like the old Mercari much better.
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4 years ago, TaeyeonGarcia
I love to shop at cheap prices and this app helps me with that. It’s kinda like eBay in a way but I feel it’s better at keeping you from getting scammed. All items I’ve seen on Mercari(granted were funkos and animal crossing items so far) were all pictures you take from a camera and you could REALLY tell it was taken with a phone camera 😂. I like that if you have an issue with your order then the app doesn’t pay the seller(not that I’ve had any issues so far. 100%been ok). App is very good at keeping communication clear and also has automated questions you can send to sellers before buying. I recommend if your looking for stuff at a cheaper price. There’s filters so you can find items that are new or like new if you don't want something used or looked used. There’s no bidding either(that I know of) which I appreciate because that’s one of the things I don’t like about eBay. With Mercari I can just buy the item if I want it and not have to fight with others or wait four+ day’s for it to tell me I won and got the item. Mercari also has deals you can add to your cart that can lower what you pay by a decent amount. There was this one item I was look at that was like 23-25(?) and I could get it for 18 by just pressing on what discount I wanted. All in all I recommend this app. It’s how I finally got my Alexei Funko Pop(stranger things)!!!!
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4 years ago, MaddieBabyFirefly
Best Selling App
I’ve used other apps like Poshmark, OfferUp, Craigslist etc. and this app is by far the best. The selling process is simple and streamlined and doesn’t require you to meet with anyone in person. Poshmark is more of a social selling app, where you have to get lots of followers and participate in selling parties etc. which was stressful and overwhelming. Poshmark was something I had to constantly keep up with because the app notifications were nonstop by the dozens every ten minutes notifying me of new followers and likes and selling parties I could join, and I never made a single sale. Mercari is so much simpler. You just post an item, and someone buys. They walk you through step by step what to do once you make a sale, from packaging to printing the label and exactly where and how to ship. If you have a question or an issue, the customer service team is friendly and efficient with their response. Mercari is actually a lot of fun to sell on. I have made quite a bit of money selling everything from clothes to jewelry to home decor to makeup brushes... you can pretty much sell anything you can think of! They offer great protection for the buyer as well, with many opportunities to make sure you don’t get scammed. They hold the money in limbo for three days until you make sure you get what you paid for. Five star app all around. Thanks Mercari!
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5 years ago, coricorin
No Seller protection
I sold a Louis Vuitton speedy in fair condition for a fair price. The buyer changed her mind about the bag. All sale are supposed to be final , unless the item was different than described. Well the buyer decided to slash 3 of the 4 corners of my bag , in an attempt to get a refund ,,based on the slashes not being disclosed in the description. They were not disclosed because they did not exist. Mecari immediately approved the refund and issued the refund before I was able to dispute it. Even tho I immediately disputed it once the bag arrived back to me and I saw what she had done. I have been back and fourth with customer service via chat on the app. Which is not live. So I wait and wait and wait for a reply each time I pled my case. Long story short,, there is no protection for you as a seller. This person could have sent me back a bag of jelly beans ,,, but as soon as the item is marked delivered,,,, case closed. The criminals and scammers that may be using this app also get your name and address from the shipping when you sell or buy something. Which in my case is not so bad because I plan to take this person to court. That’s if it’s even a real name. Mercari has been no help at all. I’ve been sent messages apologizing that the transaction did not go as I would have like.... uh no it didn’t. No compensation for the damage to my bag. If you sell anything at all... don’t let it be anything of value. If you buy something, you’re still taking a gamble.
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7 years ago, thefemaleprod
Perfect for Selling Items!
This is an awesome way to get rid of unwanted items. You post the things you want to sell, ship it, wait for your rating, and then you get the cash! One thing that’s really cool is that they create the shipping label for you! (This comes in handy for me because I’m a first time seller!) I’ve loved having this app so far, I’ve made some good money in the past couple of months from it. Issues I had at first where not knowing how to deposit the money I made from Mercari, into my bank account. I think it’d be pretty awesome for them to walk people through it when they make their first sale. Just so people know how to get their money. Also, when you really get into the habit of selling items on here, but sure that you don’t need the money you made RIGHT away because their process to transfer money takes a while. So that’s another small improvement I would make as well! A faster transfer process. Another thing, I think that it’s great they implement buyer/seller protection, so to go even further with this, another suggestion I have is to allow more photos to be taken on high end items. Sometimes it’s hard to tell if something is legitimate or not because there’s only 4 pictures. Certain items need more proof! 😊 This ensures that people are buying and selling authentic products. Besides this, I love Mercari. This app is totally worth the download!!
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5 months ago, Kingmimisaidso
Easy to use, but most issues fall on seller
I’ve been using this app for years and have made a decent amount of money on my used items I’ve also spent a good amount on purchases from here. I would have to say that from the perspective of seller you totally get the short end of the stick. The fees just keep climbing, an unwarranted low rating for a sale with no merit is permanent, and they will not remove it. A real time example is when I sold a Harry Potter Lego set in my description I clearly stated the box it’s self had been damaged in storage and. The buyer left me a two star rating saying the item was great in excellent condition and was shipped fast but the box was damaged so they gave me that rating considering I had only sold about 5 items at that point it move my 5 star to a 4.5 I reached out to support to ask them to remove it using my original post that had !pictures! of the damage I specifically listed on post with **read before purchasing ** at the very first line of description and I was told that they would not be able to remove it and nothing could be done about it which I found incredibly unfair my page did not make another sale for several months after that with so many sellers anything less then Five stars does not fair well I ended up deleting my account and starting new all because of one person and I had a lot of items that I had to manually relist one by one which is very frustrating and time consuming.
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3 years ago, AnnaofArendelle3
Bundle Feature is a Necessity
In everything Mercari does and all the opportunities it provides for its users, Mercari is a perfect service. It’s allowed me to take an unpaid internship without worrying about making money to pay my tuition bill. It’s the best income I’ve ever made for the amount of effort I put in. The only thing that would make this service immensely better is the ability to officially bundle. I had a situation where a customer wanted 9 of my listings, and I of course was willing to give her a big discount because I appreciated that. I also wanted her to save on shipping, because of course every listing also sells a shipping label. In order to fulfill her bundle, I made her a personalized listing that included all of her items and priced the items and shipping accordingly. Unfortunately, she was unable to navigate the service and find her listing, as I believe she’s new to the service. Instead, she just bought two of the nine, and paid full shipping for both. Now I have to ship both in separate packages to accommodate the tracking of the order, and now she paid $8 for two packages that will arrive on her doorstep on the same day from the same sender, instead of paying $4 for one package. The only solution is to build a bundle feature for the app, and I think both buyers and sellers would benefit immensely from this.
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6 years ago, LizaLiza Seller
Favorite selling app
I use and have tried using many selling apps. This one is by far my favorite for many reasons. I've been using it for about half a year now with over 300 reviews. The percentage they take may seem like a lot at first but it's definitely worth it. I like that when people make offers it's easy to communicate with them through private message instead of all conversations being public like some other apps. It's very easy to list, and I can quickly list items now that I'm used to it. Every time I've had an issue with a transaction or a question, they've quickly responded back (even on weekends). It's not an issue to me that there's no number to call because I always get a personalized answer to my questions. This selling app by far has the most superior customer service. Even though it's my favorite, there are some flaws. Areas to improve: 1. sometimes the app takes a while to load when first opening it (pictures won't show). 2. It would be helpful if they started some kind of authenticity check for very expensive designer items. 3. It would be nice to have a cheaper shipping option for under 0.5 lbs (categories for 0-0.5 lbs, 0.5-1.5, 1.5-3, 3-5, and the rest of the current categories). I usually have to do my own shipping for these items to help buyers with cost but this takes more time obviously.
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4 years ago, Jenna heaven knows
Why do we have to give a star?
A complete scam. Customer service people. I sent out a big item with $300 and the buyer Rakow ( not real name) said she accidentally received a gel foot sole by accident & since customer service doesn’t ask u nothing they supposedly have a team that gets together and makes decisions with not 1 ounce of yr side . They exacted it and now I’m out $ and the item. When I got mad and kept Contacting their “customer service “ the closer my account after 244 5 star sells & 1 4star ! If yr a con artist this is yr website and if yr a hard working American stay as far away as possible. The better business bureau told me that they have a lot of violations. If u think I’m just some angry person then go to google mercari bbb and reviews there r hundreds of stories by other pple who were scammed by mercari cause I don’t blame the con artist that’s their job I blame the business that treats their sellers like dirt sellers that broke their backs 4 them only to be stabbed in it! Seller beware and buyers to. They didn’t even make the list of places to sell on & they have been open and running for 9 yrs now that should tell u everything right there. They also place great ratings cause I had to erase my review to a seller on here that I didn’t put here and it was a nice review about the seller and they edited it to look like I said that about them con artist all around. STAY AWAY
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9 months ago, pacosteve
Going downhill fast
I have been using this app for years. The customer service is abysmal the way they deal with customers and sellers as I am both is horrible. Shipping is insane they will blame the post office and say that they are in line with everyone else but they aren’t they are greedy and want more and more of your money while not understanding that it is killing their business. On one of the main pages it states for you the seller to price your items competitively which is hard to do when you are looking at insane fees. A t shirt four to seven ounces costs $7.40 to ship which makes it not even worth it to sell most items anymore. Other apps ship that same shirt for 4.50 or so and then you can bundle for another two or so until a few items become free to ship. I have been a seller and buyer for years have spent a ton more than I earned and still don’t have instant payout. I have to wait sometimes a very long time before being paid out other apps have this pretty early on. They also unlike other apps charge after the fact if the box you used to ship items makes your package weigh a little more. Other apps give you five shipping forgiveness tickets a month this comes in great if you want to ship your customer a little something to say thank you maybe an extra shirt or something along those lines. Again I haven’t used the app in quite a while due to these reasons it’s sad cause I used to buy multiple things a week.
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4 years ago, bubbles@8(.,!87
Finally a selling app that works
I love this app! I used to sell on eBay and Poshmark, and although I do still shop on those apps, I hate selling there! Nothing sells! Or if it does it takes forever and then the fees are so high, especially eBay, who I obnoxious in the fact that only “promoted” items sell for me and then increases their fee.... it’s not worth the effort. I’ve sold 7 things in less than 2 months on this app! The market here is not completely saturated yet and hopefully it won’t get that way, but it’s great. Unlike Poshmark, you can message people, and unlike eBay, it isn’t overrun by stores. There is one flaw I’d like them to know about though and it’s a loophole that shady users are doing. What happens is someone will purchase an item from them, they will say that they shipped it when they haven’t but they confirm that it’s shipped on your app, which will then prompt the buyer to accept the order thus releasing your funds to them when you never received the item. So they get your funds and you are left losing your money with no item to return. Luckily they didn’t get my money because I did not accept the order but this person sure tried to get me to through messages....only to cancel the order when I requested tracking info. I’m sure they have fooled others though sadly.
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2 years ago, marina 8974
Do not use
I am reviewing as a seller and the buyer, as they promise buyer and seller protection in fact they only protect them selves and their own wallets, the buyer is the second to get some protection and the seller has none , the buyer can scam and fraud the they always give them money back , I have lost in over $800 because costumer service was never willing to read msgs between me and the buyer, now as a buyer I received a damaged item that was damaged by the delivery company not the seller and still they made the seller pay for return shipping, I think they should have paid for at least that to drive that protection to the seller, very ignorant costumer service, they told if I don’t like how they handle the business I should keep damaged item and close my return. I hate that the seller has to pay from their own pockets to get their items back . They should have covered that as good and trustworthy company which obviously they are not . They charge 3 different fees plus taxes on all sales so you end up with only few dollars from each sale . The idea of this was nice but they didn’t think it through to make it a safe and honest place , they would not allow sellers and buyers to exchange pictures of items and it makes it very hard to communicate and resolve problems without having a headache. If you don’t have to buy here please don’t it is not worth of your time . eBay offers much more protection and less fee
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3 years ago, Tony_Baloni915
Limited & Threatened My Account, Took Forever To Retract
After using Mercari for a year, I’ve never had an issue before...until now. Back in February of this year, I ordered an item that was marked as picked up at the Post Office in the tracking, but I never did so I contacted Mercari Customer Service which told me to contact USPS. After filing a claim, one month later they told me to dispute the transaction with my card issuer, which I did thinking it was the last way to get back my hard earned money. A few days later, I planned to buy an item (for a bargain) which landed on a Sunday, but when the day came I received a notification that Mercari limited my account & threatened to close it permanently unless I canceled the dispute. I could understand that since USPS was at fault (which is a whole other nightmare). I’ve worked very hard to gain a good reputation on my profile so I sucked up the $80. Worst part of it, they took so long to reply and they even asked for proof. After providing a screenshot of my bank letter I still had to verify my identity, and took several more days. To add insult to injury, the item I planned to buy was sold, 23 hours before I was cleared! If they had only moved 1 day faster! Overall I’m EXTREMELY frustrated and angry. Mercari completely lost my loyalty.
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1 year ago, Badger015
Shipping costs
That app is overall good and easy to use, however it does lack some areas. The first thing Is shipping costs, especially with USPS. They claim it’s discounted shipping but eBay, Pirateship and Facebook marketplace all have better shipping costs specifically in the up to 1 pound Category and don’t option for a 12oz package. They must not be passing all the discounts onto their customers and keeping some. Another thing is your conversations are AI monitored. You mention Facebook or a website and you get a warning and conversation deleted. You also can’t look up usernames so if you stumble upon someone and like what they have make sure to follow them or you’ll never find them again. You don’t get paid until people rate you which could hurt a lot of sellers but it doesn’t bother me much. There’s really no way to dispute a rating and some people just hate life so they give you a not so nice rating for no apparent reason. Getting paid could be easier. eBay has direct deposit daily and it is a nice feature. Here you basically have an account and they hope you spend more of it before you eventually cash out. Fees are ok but when you’re selling very cheap items your basically paying 20 something plus percent because they charge an extra 50 cents for every transaction on top of the 2.9% processing fee and 10 percent commissions.
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3 months ago, Trace1512
Customer service is HORRIBLE
Review update: Cust SVC is a joke! You can’t even get an option to ask a general question, and when you finally select any option you get answers from bots. I can’t make a listing go live on the desktop without being asked to add yet a 3rd form of payment but I can through the app. They do not need to have every payment option o have! They blame my cards and bank yet I have no problem when I push live in the app nor with any other platforms. However they can’t admit it’s there issue. Also I see all the buyers easing Cain about all the fees, I get it! But also next time they think about their lowball offers they should know all of those fees that were coming out of that when it was on sellers. Y’all need to find a happy medium. All these platforms are GREEDY!! I’ve updated the app, and it’s suppose to work with my version of iOS yet over half the time the app just sits blank and will NOT load which is making it a useless app for me, super annoying. Also not being able to communicate with a real person when have issues is a major pain! I despise having to try communicate with a bot giving me copy/paste answers that are of no help when I need it. On a positive note, the platform itself offers the best Search option/results of the 4 apps I most often use. But y’all have gotta fix this freezing up and not loading issue. And please ad an option for reaching out to help when it doesn’t apply to the pre-selected options. Do humans even exist anymore?!
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3 years ago, JJMM1776
Okay but be cautious buying used electronics
I purchased 2 Ooma Telo devices from this platform, both were defective. Sellers claimed the items were “like new” or “used” but “functional”. Upon receipt of the items both were found to have some type of hidden internal electrical problem that prohibited the devices from communicating therefore they were “NOT functional”. I would recommend caution to Buyers because of this. Make sure Sellers are qualified to insure the electronic item is indeed functional as advertised before purchasing. I will say that Mercari does have a purchase assurance policy and promptly refunded my purchase when notified. They only give you 3 days which is not enough time to determine the quality of purchased electronic items if they will require some type of setup process. They list a lot of already “Sold” items, outdated, expired or items no longer available. I found this to be disappointing when I found a great item I wanted to buy but the Ad was several years old the item was not removed from their inventory. Mercari should require their Sellers to reaffirm their advertised items at least periodically to make buying experience better. This platform would be great competition for eBay and other auction type merchants, sellers, traders, buyers & shoppers if they would fix those issues. Hopefully this App will improve soon if Mercari takes note. Thank you.
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2 years ago, Emmrhodes
*read before downloading* app is great, customer service is not
TLDR: app is great, customer service is impossible to reach and not helpful. If you need more stories do some research and look on Reddit. Stay safe out there :) The app is nice. It’s easy to use and I like how easy it is to look at different sizes versus the other apps that have “my size”. I’ve bought and sold many things on here and I’ve always had a good experience until about a week ago and I wanted to warn everyone about it. I asked to return something (the title said it was something and showed up as something else). I reached out to customer service and if you ever need customer service good luck… they only respond to your email at the max once a day, they have no chat, and every time I’ve tried to call it automatically says they cannot support me. Then I thought ok I’m done with it here, turns out if you want to transfer out the money you made it’s a $2 fee…. So I am just warning everyone to proceed with caution because the customer service is non existent and they are not looking out for you. They tried to blame me for my need to return saying I should’ve asked more questions, but the title was wrong, I even looked it up by the product number since it was new with tags and compared the name of the product versus the name of the listing. If you don’t need to use customer service the app is great, but when you do expect to get no support and no remorse for the support.
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3 years ago, Matty BC
Customer service is lacking
My package arrived to the seller damaged, to which the seller took pictures of the damage and requested a shipping return refund. Which I processed because that’s very upsetting to receive an item damaged as well as to hear the item I shipped is damaged and now I’m getting it back in a condition I cannot use (electronic device). After reaching out to customer service for help since there should have been shipping coverage on it. They stated that “There does not seem to be any damage to the system”. After going back and forth with time stamps, screen shots from myself and the buyer they stated that they aren’t going to do anything further until the package arrives back into my possession. The customer took pictures of the damage and literally said “Arrived damaged and physically broken” to which I was denied shipping coverage because customer service apparently didn’t see the giant crack and piece broken off. Over all just not a good experience sending off a system which I just used and worked perfectly fine the day before shipping. And then the customer who owns an electronic shop sends back a damaged system. *which seemed kinda fishy to begin* and customer service telling me that there is nothing they can do regarding their shipping protection coverage.
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6 years ago, MBOutfitters313
A lot to Catch Up On
We are only one month or so into Mercari after successfully selling in eBay, Poshmark and another large platform. These platforms are all pushing high quality photography with white backgrounds with improve search engine results along with the quality of the overall platforms. We have listed items to Mercari in the same manner and on two occasions had our account deactivated due to “stock” photos even though they are actual photos. In addition Mercari allows stock images provided there is at-least ONE actual. To add to the frustration you cannot get live support to resolve these things and are left with an inactive account that’s unable to generate revenue. Furthermore we have been contacted by more scammers requesting personal calls and people requesting to purchase items for 75-90% less than the market value and greatly discounted listing price. To add to this we even get messages from Mercari to discount items 50+% or greater to “make the sale”!? I believe we will soon be deactivating this account ourselves and focusing on platforms better suited to handle high level selling. It’s unfortunate as we had hoped that Mercari would be a platform to sustain more growth. Unless we see a serious uptick or support from Mercari improved we will remove our 500+ listings and move on....
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4 years ago, SRNA until 12/12!
Hit and miss
It’s pretty convenient to sell things on this app, but buyer beware. I’ve purchased eight items from this app and have had issues with three. One shirt said new without tags and arrived quite worn and covered in animal hair. After requesting a return via the app, Mercari told me to keep the shirt and gave me a refund in the form of credit with a 30 day expiration time. (Annoying but ok, would have rather had my money back.) A couple porcelain figurines arrived broken. The app didn’t give me a return option so I called Mercari (12 minute hold time). They sent me an email to which I could respond with photos of packaging and damaged items. Upon reviewing the photos they agreed to refund my card and did so in a timely manner. That’s not the end though, UPS sent me emails about needing photos of box, tracking, broken items, etc but with no easy way to upload them. Eventually just called them and gave them a verbal explanation of damage and appearance of box, etc. Third problem item is duvet covers for a twin bed with significant shrinkage (not noted by seller). Again the app is not giving me a request a return option so I’ll have to waste time tomorrow calling them. Hopefully they will approve the request. The sellers on this app seem to be more shady than sellers on the other re-sale apps I use (PoshMark and eBay). I’ve had minor trouble with those sites, but my success rates as a buyer are way better than 5/8.
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5 years ago, SUbdUNE
USPS Kills this app
I want to give this app 5 stars as it protects the buyers and sellers from fraud. It’s gaining popularity and you can find an enormous amount of deals. The reason why I gave it the title “USPS kills this app” is because my local USPS Mail carrier thinks it’s ok to mark my delivery as delivered and I always get it a few days later, mind you, you only get three days to rate your seller before your payment automatically gets released to the seller. Yes Mercari is the middle man here and doesn’t release the payment to the seller until you check your product out and give them a thumbs up by way of rating the seller (awesome). You can now see how having a mail carrier like mine that thinks it’s ok to mark deliveries as delivered beforehand, especially when there’s a chance you are nearing a holiday!! You can hold your breath and throw some salt over your shoulder to hope your item is as described by the seller because one day to review may not be enough (but better than nothing I suppose). Mercari does try to help you though, if you contact support and let them know you haven’t received your item even though your mail carrier says it was... and stay on high alert looking for your item to review and rate... they will actually hold the funds for you until you receive the item. Hope this review helps someone who is experiencing the same. Thanks Mercari for understanding.
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6 years ago, Rachel with iPhone
Okay so this is kind of annoying
I have dealt with two people so far that do not rate, what so ever, at first i had to wait 48 hours and then Mercari would send them a notification. Now I have to wait 72. It is really frustrating having to wait over a week for the person to receive their package to get paid but then I have to wait even longer for the person to rate me and the fact that I have to wait even longer for them to rate in order to get paid is so dumb. Not does that take forever but once you transfer your funds to your bank account that in itself takes anywhere from 3 days to a week. So you don’t end up getting paid until like a month after you sell something even though you have done your part. Not only that but you as a seller can’t rate a person at all when Mercari sends the money through if they don’t rate. Therefore, there are most likely so many more people that don’t rate and you will never know because your not allowed to rate a person once the transaction is complete. I should be able to rate someone if they didn’t take the opportunity to rate me so I can get paid. What’s even more frustrating is when it’s the people who have sold items before, who know that you can’t get paid until they rate you and they still don’t rate.
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3 years ago, OGBigWorm
I Don’t Understand
Overall the app Itself is great and works as intended. The only issue I have is if you plan on taking any money you make selling on Mercari and sending it to your bank account. I added my account info and tried to send my balance to my account. I was wondering why it was taking so long to transfer and saw a notice that said “Transfer was cancelled by Mercari” which said my account # was wrong in which I was charged $2 fee. I checked and my account number correct, so I decided to eat another $2 just to get the money transferred to my card same day. Transaction went thru but when I went to transfer again later it says that I cannot use that account to make a transfer. I added my other checking info in which the transaction was later cancelled stating my account info was wrong in which I was charged another $2. I had one last account I usually just use for bills in which I added my info. Again the transaction was cancelled for wrong account # which was actually the right info and I was charged $2 again. So from what I’m suspecting is they really want you to keep the money you make within the app and spend with them so they can get their commission fee. If you try and transfer out to your bank they will cancel the transaction so they can get their $2 fee. Never had any issue like this with no other sellers app.
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11 months ago, ZR1SS77
Most of these reviews are bought.
So I’ve sold and bought on this app, and had horrible experience with the customer service on both ends. Even if you provide evidence that an item wasn’t delivered or an item was replaced with a different item. Even if you are in contact with the post office, trying to find a lost item or a missed delivered item. They will pretty much tell you that they’re not gonna do anything about it in a roundabout way. As well as providing photos of this. They will still fight to not return your money or side with a buyer that clearly switched the item. Their is a lot of counterfeit items sold on here as well. They make it difficult to report anything and won’t believe anything. The customer service responses are 90% copy and paste answers. Now I’ve had good experience on this app as well. There are sellers that are amazing as well as buyers on this app. The biggest problem is with this app is customer service and the ability to easily report about counterfeits or anything else that should be reported. Oh also the shipping service they provide is terrible. They offer this low cost shipping for $1 something that is supposed to be trackable it’s only track of all through the app and not through the USPS website. I even contacted the post office and they said they can’t track ether. So it the app says it’s delivered and it hasn’t they will not refund you. So you end up being out an item and money. Be very careful using this app.
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4 years ago, bcfsjvcyhh
Mercari Ripped Me Off
I downloaded Mercari after a friend told me about it. I noticed they had a referral bonus that when I refer a person they get $10 off when purchase first item and then I get $10 credit. I decided to tell a bunch of friends/family and we were going to do an outside white elephant party where you wrap gives and open them where you can then steal gift or open a different one. I ended up getting 7 of the people coming to party to use mercari. I was then going to use my $70 credit to buy a big gift and put into the mix to make it exciting. However, when I started getting my referral credits, Mercari froze my account. I tried to reach out dozens of times to get it fixed but then ended up not responding. Then when I got a item I actually purchased for full price $65, it was broke. Ironically, mercari also made it so I couldn’t respond to seller to let them know and I could not submit that it was broken to mercari. I again sent multiple responses to mercari through help tickets and got no response. The only option I had left was to tell credit card company not to pay until situation is fixed. Instead of fixing mercari deleted my account and now I have a broken item and no help on what to do with it. All my friends are going to delete their apps. This is why I was hesitant to switch from eBay. I also was planning on selling through mercari and instead of eBay as well but wanted to test it before I switched. I am glad I did a trial run first.
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4 years ago, Ash311
Great for buying wish had more settings
Love this app for buying (I’ve never sold on it). I do wish that there were more settings for saved items/searches. Like a filter for saved/liked items with “free shipping,” items that people have put offers on that are pending so people have a chance to offer more, etc. I also wish you could see dates items were posted. I feel like some people post items and then never come back on Mercari. I’ve made offers and written messages to people with no response about if the item is still available. Or maybe a way to see a sellers last log in so you know if they are still active. Also wish there were ways to get cheaper shipping. A fabric purse shouldn’t cost $10 to ship. Maybe coupons when you spend so much or credits, etc. it’s a real deterrent. Last, I wish once you made an offer, you could raise it, it doesn’t let you until it expires or declines. Also, would be nice to be able to retract an offer after a few hours because some sellers just wait for them to expire and so you can’t make offers on similar items because you have one pending the seller either ignored or didn’t see. So say after 5 hours you can withdrawal your offer if you choose.
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4 years ago, _RaeLambbbbbb
Wasn’t expecting
Let me start off by saying when I was just buying stuff the app was perfect. Everything I received was exactly what I wanted and if it wasn’t I returned it no problem The problem didn’t start until I started selling so I’m in the military and just moved duty stations I changed my address yet I sold some shoes and they didn’t fit the individual and she returned them yet the address was still my old address I had deleted over a week before. So I never got my shoes back yet she got her money back. So fast forward I made another sale the items sold when I went to get my money in order to get an immediate direct deposit I need to verify I am who I am but to get in 4/5 businesses days I don’t which seem pretty goofy. So I went to verify my drivers license and they denied it because my address isn’t the one I have now mind you I’m in the military so my address changes frequently so driver’s license stays at my home of record which doesn’t expire till 2025 but instead of verifying MY FACE MATCHED THEY SAID THE ADDRESS DIDN'T MATCH SO I TRIED MY GOVERNMENT ID BUT THEY DIDNT ACCEPT IT. Tried a deposit in 5 days didn’t accept my account info basically I feel like they want you to use your money only with the app their costumers service is the worst they seem automated because I explain the problem and they give general answers or steps so now I have over 400$ just on the app and can’t get it and I just want my money so I can delete the app because it’s ridiculous!
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3 months ago, MrMISTERPOWERS
A near miss….
As a previous employer of one of the most customer service focused retailers in the United States I have a high expectation when it comes to where I spent my money. I opened an account with this app, hoping to be able to sell goods and build relationship relationships with the customers as well as do my shopping because I do believe that retail is so much the little person and who you buy and sell from. Unfortunately, after a substantial amount of merchandise, I was disheartened by the fact that none of it had been fulfilled within a week and then when I reached out to a seller to ask why I was told that that was inappropriate by the seller and I had my items canceled so out of all of the items that I purchased only one of them actually came to my door and when I contacted customer support, I was informed that there’s literally nothing they will be willing to do to offer me a concession for my inconvenience and my items I didn’t receive I feel this is such a mess when it comes to customer service and it’s unfortunate because we don’t even have a lot of retailers that focus on that anymore and they just expect our money and whatever the case may be we are the ones that suffer. I hope that they change their policies in the future and decide to actually grim decent customer client relationships if they don’t I’m not sure we’ll see this app around too much longer especially since there’s so many others that do a better job.
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7 years ago, SunnyDaisys
Starts great but can end badly...
I should start off by saying I loved this app. Yes, I got rude buyers occasionally but that’s with any selling site. Also this site has a lot of rules and regulations. Which is fine, just make sure you know them. Unfortunately I wasn’t aware of all them. I had a buyer that wanted to purchase from me. She lives in another country but has a forwarding shipping company here in the states. I was aware of all of this considering the buyer purchased from me more than once. I recommended we try Mercari because the shipping would be cheaper. The transaction went through no problem. Printed my shipping label and dropped it off at the pack & ship by my house. Only to find out later Mercari canceled the transaction! I tried to get my package back but couldn’t. The buyer was nice to pay me for the item that I sent. I tried messaging Mercari several times only to be told they don’t accept those shipping places. I even tried to pay Mercari for the shipping label used only to end up getting my own account suspended. No warnings.. no emails explaining that the behavior was against there rules. And out of 7 customer reps I emailed asking the same question did I finally get an answer regarding the package and shipping label I used. All the rest just emphasized my account was suspended. & this was five days AFTER the packaged got sent out. Good thing the buyer paid me! Needs better customer service & more warnings instead of immediately suspending accounts.
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4 years ago, Jaycetify
The app is ok but search terms are problematic at best
I use the app pretty regularly when I can’t find something on eBay or offerup but I constantly run across issues with the app from search results changing based on how you sort, limiting listing to a certain price if you sort by lowest price(even if you know there are listings that exceed the price the search is ending at when you’re scroll down) and even listings disappearing all together(like switching from newest to best). The other annoying item is searching for more generic terms but still specific enough to be for a specific sub category. The search terms are not yielding correct results like typing telescope yields 90% of the listings for binoculars, spiting scopes, etc. with no ability to remove key words from the search to further filter results like I can do on other sites/apps and the search filtering process just lacks the intuitiveness I would expect for search algorithms. At this point I would even request a sort by highest price just so I can find what I’m looking for quicker than having to scroll through hundreds of listing for low prices items that aren’t related to my search only to find that the app will no longer display the rest of the listings that exist for that specific search term because of the amount of $5-10 items that really don’t relate to the terms I’ve entered. Would also appreciate even more sub-category options to filter terms as well
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4 years ago, vanillaskyline
Great way to start out
I absolutely love selling and buying on Mercari. I highly recommend selling on here first if you start to sell anything. You don’t have to pay any listing or promotion fees like eBay and they only take a 10% cut from your sale which is decent. Any problem I’ve had from selling or buying, Mercari has always handled it with care. Especially with packages. Which is another plus since if you buy their labels from them you’ll get covered by their shipping protection program. I’ve had packages damaged in transit on eBay and they told me they couldn’t do anything about it because it was a postal issue and guess who was out of $80 plus? On here I had an issue where a package was lost in transit and I was protected and still got my money that I earned and the buyer received a refund. Which is great because you don’t have to deal with the stress of worrying if you’ll get your money. Another thing too is to buy the labels through Mercari. They’re already discounted compared if you were to buy them full price and trust me, shipping can be pricy. Make sure to have a shipping scale though. You don’t want to have your package returned or charged more because there wasn’t enough postage. Overall, a great place to sell and buy and you can do it without stressing.
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6 years ago, bri💃🏻
AMAZING... But this app was better before recent update
This app is great for selling and buying! You can find a lot of amazing and unique stuff for REALLY low prices. Selling is simple and straightforward. However, before the update sellers were able to view and reach out to people that “like” their items. Giving sellers the opportunity to follow up in effort to make a sale and/or offer discounts. Before the update, buyers were able to view the tags that sellers used to draw them in. When buying an item, I felt the tags gave insight to details that weren’t necessarily included in the title or description...As descriptions can often be too short or uninformative. I also noticed, and this may not be related to update, but the app would give a coupon for $1-$5 off or 5-10% off any item once you have sold an item. I think it was an insensitive to use seller balance to purchase on the app. When I was getting coupons, I was almost always feeding my balance back into the app by making purchases. Now, I haven't been getting them anymore so I've been transferring balance to my bank account. I think this app can wipe a lot of others completely off the map because it's just far more user-friendly and prices/seller fees/shipping is so much less! Overall, I give this app an A+ but BEFORE this recent update, it was much better.
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2 years ago, bfarqy
Shipping services…TERRIBLE!
I’ve only bought, not sold on here and love the platform but every item I have bought so far has taken just about a month or exactly a month to arrive! Sellers tell me they are using what Mercari says to use which is FedEx? It is terrible and really has me contemplating whether to continue using this app or not! I wanted to try and sell on here but I don’t think so. I do like the fast pace sales-just need better rules for sellers to get their items out! Or monitor sellers that have posted an item and ditched the app! I’ve bought things only to have to wait to get my money back because the seller is just MIA! App needs time stamp for when seller or buyer was last on. I also don’t like that a seller can cancel for no reason! Nowadays people have their items cross posted so again, have bought things here and elsewhere and then the sale gets canceled because they forgot to take item down on this site! This is the LAST SITE I GO TO if im really looking for something. That’s saying something. Improve and grow and I would be on here way more than EBay or even PoshMark and Poshmark is really bad with sellers being MIA for years and they allow their items to continue to be for sale-BUT-at least there is a last known date on app for the seller so like I said-I’d be here more if it were more user friendly and not just a GAMBLE when you spend money With wondering if it’s going to take longer to get her than if I was to order overseas! Lol
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4 years ago, liloddest
Great for buying or selling but not for problems
I have had a great time selling and buying on this app, good prices and friendly people, but recently I sold 2 items that U.P.S had messed up by putting two different products in two different boxes, so one got the right label but wrong product as well as the other person. So the purchaser told me that I had sent the wrong product ( not my fault u.p.s put the wrong product in the wrong box) so I tried doing the normal thing witch is refunding, asking for the product back so I can get this right. Once I refunded the product, the chat ended. So I couldn’t contact this person to further fix this issue. After not getting any help or guidelines from mercari on what to do with this kind of problem( like if they have to send the product back so I don’t loose my product or money) I asked if I could give them my phone number or address to make a proper shipping label. Then I get a notification from mercari that I made a prohibitive statement. So after getting no help from mercari On what to do, if the person has to send the product back or if a shipping label will be provided to the customer to send the product back and if it will be paid for I’m left with getting a warning and my chat delete. Thank you for no help and for me possibly loosing a product I spent money on and went out of the way to go get .
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5 years ago, Autumnh1010
I like this app and I have sold quite a lot of things on it. Even things I never thought I would be able to sell! However, out of all the apps I sell on (Vinted, Poshmark & Mercari), I do not like Mercari’s rating system. It seems flawed to me that people can give you less than a 5 star rating but not have to explain why. When I receive a random 3 star rating without any explanation, I would like to know the reason behind it! I take pride in having 114 5 star reviews so I want to do everything I can to fix the problem or know feedback when I am given a rating less than 5 stars. I would like to be able to have a chance to defend myself or figure out the reason why. So, a seller rates me 3 stars then blocks me so that I can’t message them to ask about it, or buy anything from their closet even if I wanted to. How is that allowed or even considered fair? It’s kind of an unjust rating system. Especially because you can’t see what you have been rated as a seller until the buyer rates you. You could be rated 1 star by a really rude, unfair buyer and not know it until you have rated them 5 stars. I feel like the rating system could definitely improve in that if you leave less than a 5 star review, you should have to actually write out a reason why and give the person a chance to explain (like on Vinted) instead of just leaving 3 or 2 stars.
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7 years ago, Wildwestness
Active User
I’m a five star active seller/ buyer, with 140 transactions. I used to love using this app. I was on it, more than I was on Facebook, from what my Data report read. From what it was in 2016, to what it is now, it’s become really annoying. Sometimes sellers don’t realize shipping an item them selves, is cheaper than Mercari flat rates. I stopped selling, because of the interest rates that apply. When I first started, all the money I made from my sales, went directly to me. That was nice. The app constantly tries to get you to come back with small cheap coupons like $3 or $5 to an item, as long as it’s over $15 sometimes, before shipping costs. I’ve been kicked off the site in the past, was able to reach out through Facebook messenger and the problem was resolved. I had to help my cousin fight to get her money for an iPhone she sold, that someone stayed they never received. Mercari said they’d investigate. My cousin lost. I had to do my own investigation, write out all the facts, stating the weight of the item is on every receipt of a package sent. If the package was empty like the buyer claimed, it wouldn’t have weighed more than a pond for an empty small box. Crappy investigation on their part. With my help, she won and the money was turned over to her. It was a headache. Because of that, my cousin never sold on the site again. I think they’re too overwhelmed with how fast pace the app is, and even with all the updates, the site is still garbage.
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3 years ago, GabbyDaMermaid
Mercari is a very good platform to sell on. It’s not perfect, but with how much I’ve sold on it I can’t really argue with some of their shortcomings. However one problem that shouldn’t be ignored is cancellations. I have two examples of when these have messed with my account in bad ways. At one point I sold an item, had it packaged and ready to be shipped out. 15 minutes after the buyer made the purchase, they decided to cancel. This cost me money due to the packaging being ruined and my listing being deactivated and pushed to the bottom of the search results. Yesterday, I bought a big ticket item of over 220 dollars. I used a debit card for the purchase. Hours later the seller canceled the order, and causing the money to be stuck in review before it will make it back to me. I’ve known people who have had issues like this in the past. The only way I see that the problem can be fixed is if the person who make the cancellation, whether it be the buyer or seller, is for Mercari to charge them 5-10 percent of the purchase price and either give it to the person they screwed over, or just keep it for themselves. Also make this aware before a sale is made to deter people from doing this. I will be happy to change this review if something is done as almost every other thing about this app is great, thanks
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4 years ago, C Wren K
Customer service needs improvement!!!!
The app does what it needs to and works well in terms of selling. However, the customer service needs to be better. The one time I reached out to them was due to a bad rating I received. Mind you, you can’t see that rating until you’ve rated the buyer. They left me a bad rating claiming the product was damaged and used, which it wasn’t, but the buyer made no attempt to reach out to me to rectify the situation. Mercari customer service told me not to be discouraged and continue selling bc it’s just one rating. They should have reached out to the buyer and have them send proof of the damages the buyer was claiming. Their msging system won’t allow you as a seller to do so. Or at least let me comment on their rating in attempts to rectify the situation. Honestly, something other than we can’t do anything about this. What’s the point of customer service then if not to help sellers and buyers with things like this? Also, I have friends who have had their photo listings stolen by other users and they reported to mercari. Same response of we can’t do anything about them, just block them. Blocking a user doesn’t prevent them from viewing your listings, only from msging & buying. My friend was also harassed after reaching out to the person asking them to not use their photos. What does mercari customer service do? Nothing. Point is, if you ever have a problem don’t expect mercari customer service to help.
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