The infrastructure appears to be in place to support the app. It features a "cash back" type program where you buy specific items and receive a voucher for the cash back dollar amount you have accumulated in order to use on a future County Market purchase. The problem? None of the store employees know anything about the app and there is no way to retrieve the voucher (that I can find) within the app. So if you use this locate the specific aisle in the store of the items on your grocery list, it's great. If you want to use it to save more money, it's pretty worthless at this point.
I love this app! I use it all the time & love earning the cash vouchers. You earn $3.00 per voucher that are needed to be used within a months time, which is easy to do. It keeps track of how much you have earned, then tells you when you can redeem them. It also keep a tally of all your total earnings you have earned so far. It’s also nice to get an email reminding me of certain products that I like, when they’re on sale with the sale ending date so I can add it to my grocery list which is also in the app. I’ve not had to use the aisle map since I’ve shopped at this store since it opened. I’ve not had any issues with this app. I also have it linked to the Ibotta app to save even more money.
I hate using my phone to clip coupons and then have to stare at my phone while I’m trying to shop and navigate with a cart and kids. The paper penny pincher was nice so that I could plan the whole month. Now you can’t see the upcoming coupons for the second half of the month. What are the elderly that don’t have the tech savvy to do this on a phone supposed to do? When I asked the checkout person why I didn’t get a paper one last week - she had no clue. It’s almost like they don’t want you to use the penny pincher any more. Edit: once you user the penny pincher coupons - you cannot download them a second time- unlike the paper ones that you could pick up second set of you shopped twice in the same time frame.
App is very poorly designed and very slow. I asked "contact us" for info about how to order for curbside pick up. Still, no reply. I do not know if this service is available. Given the coronavirus, there should be a way to order online and pick up, but if not, at least make the info obvious so I can shop with a competitor.
1 it crashes when you try to open the menu 2. You can’t order groceries on it—-why would you move that function to the website (and that process is a nightmare too). Way to cheap out on what could bring you more business. Hint: if you make it hard for people to use their cell phones to place a grocery order—we leave for another store that we CAN order from. When we order groceries, we’re often NOT at a computer. I couldn’t even see the whole menu choices to just order milk! 3. If people choose Dairy, why would you put Milk LAST?!? I’m done. Deleting this app.
The weekly ad I’d like to see from time to time on this app is non-existent or at least I can’t find it. Take a look at Kroger’s app. It allows you to view the weekly ad page by page, enlarging as needed. Why not just download digital coupons to everyone’s member account. I don’t like spending extra time going through digital coupons one at a time. Most products I don’t buy and it’s too slow to have to “clip” each one online. I’d rather have paper coupons where you can see all of them at a glance. I like my local CM, but the app is not user friendly.
Clipped coupons IN THE STORE and the cashier could not sign in to my clipped coupons. I went back to kiosk to sign in again and printed the clipped coupons and she still couldn’t get her register to sign me in for the coupons. She asked if it could be under a different number?????? Uhhhh, I JUST signed in TWICE under THAT NUMBER!!!!!! Why would it be a different number over here 20 feet away? Left all the items and went to IGA. Not one problem there. Even had the Arby’s horsey sauce I was looking for! Thank you Westville IGA. Items were cheaper at IGA also.
I used to love this app but the latest update is ridiculous. Once the update was installed, it asks if they can “always” use your location. I said ‘no’. I used the app at County Market and closed the app once I left the store. I went to another store and noticed the blue line at the top of my phone. I opened the blue line and it was the County Market app running in background. I was not happy about this especially after I said ‘no to location’. Fix this or I will delete the app!
I preferred the old digital coupons better with milk,eggs, fruit, more of the things I buy and not all the personal items. I like the idea of the coupons, but, I go to the store to buy food and now there is rarely any that I use. I know you can’t make everyone happy.
Loads to slow if at all. The app is junk and always has been. Yes it’s up to date. And no reason for all the updates, your just eating my memory. No it’s not simpler as advertised. Just mail out the penny pinchers as before, no issues there. Yes it’s going to cut into your profits, too bad. We all are taking a hit. We come first not you. we are the ones keeping you in business.
Unable to clip coupons at all, also ignored when asking for support via the built-in messaging feature. Not only that, but the app sometimes refuses to scan barcodes to find prices when the store doesn’t have them posted. You would think with how overpriced this grocery store is that they would at least make their app useable.
Phone app won’t let me sign in in store machine keeps crashing. Advertised price not applied. You owe me $3.76 for the roast I just got that was supposed to be 3.99/lbs Not 4.99 as advertised with clipping coupon. Considering not shopping here any longer if you don’t fix it, or go back to max card only discounts. Digital clip is impossible. Amounts to False advertising!
Stopped by Sherman store to get lunch Chicken livers one of my favorites. Get them home and half are gizzards if I had wanted gizzards I would have bought them, I know this sounds petty but it a problem with this store.
I faithfully used your app for over a year, and it was working fine - the $3 voucher system was great. Now, the app is giving me coupons which don’t even work. I clip coupons and get no money off, no vouchers, so... worthless. The lack of a functioning app is encouraging me to shop elsewhere. Don’t bother downloading unless you just want to be annoyed by looking at coupons you can’t redeem.
This app doesn't include all County Markets. There is one location less than 10 miles from me but this app only lists all the stores that are more than 90 miles away. Would I even be able to use this app at my local store?
I haven’t been able to search for items since the last “update”. Type in one letter, and the app crashes. Done everything in the way of troubleshooting short of uninstalling and reinstalling app. If I uninstall it, it’s gone for good. Not worth the trouble.
I downloaded the app to see if any stores carried a particular item I was looking for to save me time from driving around town. The app always freezes before I can even search for the item. It was a complete let down compared to other similar apps.
The app glitches 90% of the time and I show that this happens and they won’t just give me the sale item. The app won’t even let me clip coupons and with prices right now, it would actually make a difference!
I’ve told the local store and corporate. The digital coupons don’t work. I’m using my max card from the app. Very disappointing and makes me want to shop elsewhere. No one I’ve talked to at CM does anything to resolve this, and they don’t seem to care.
When I downloaded this app the county market I use was not on the app, Jacksonville Illinois. I contacted them about this issue with no response so after several months of a useless app I erased it. It’s clear they don’t care about customer satisfaction.
I can’t even speak to the usefulness of the app as it will not allow me to sign in. Invalid email or password keeps appearing. I even had the company reset my password, which works on the website, but won’t work on this app. Completely useless.
The current version is not allowing me to clip coupons. I hit clip like I always have, and it just spins and doesn’t add the coupon. This needs to be addressed since penny pinchers are all through the app now.
Very excruciating slow, when it finally catches up to what you clicked it loads that page over and over. Hate the “ad flyer”. Just let me see the weekly ad, not have to click through a dozen categories.
This app is bad. Nothing I typed into search bar came up. First I typed in stick margarine. One item came up. Then I searched stick butter. First it wouldn’t let me type it in, then some butter flavored spray came up.
Employees not aware of ap. Lots of what I take the time to add are the same as the shelf price. Waste of time. Can’t print a shopping list of items I’ve checked. Amount saved not worth the time it takes.
Cannot even set it up with an existing max card account. Bar code scanner is non functional and typing in a max card number says it’s already registered and offers no way forward. Tapping on buttons at the bottom of the screen crashes the app.
If you’re more of a planner, doing this in advance has never been easier. Look for your favorite items and save them for future reference right in the app. Weekly ads and digital coupons are also available, enabling you to plan the best shopping trip ever! - Look up directions, store hours, and even the store number right on your home screen. - Cutting coupons with scissors is so yesterday, clip them digitally and keep track of it all in “My Wallet.” - Your weekly ad is also now right at your fingertips, view it digitally, and build your shopping list right in the app before heading into the store. - Your Max Value ID card is also right in the app for you making for an even easier checkout!