My Firestone

I’ve been going to this Firestone on Ventura Boulevard in Encino next to Ralph’s since 2017. Besides an oil change the first reason why I went there is because the dealership in San Diego told me that I needed a new brakes and I was gonna cost hundreds and hundreds of dollars, i’m OK with that. So I went to this Firestone and in 10 minutes the technician and the manager came out and said you know what your brakes are fine you still have about 80% left. I was sold. I’ve seen technicians and managers come through not many one… Maybe two I love this place. I will always bring this car here for scheduled maintenance!all the technicians are Top rate. And the manager? He knows customer service! Let’s make 2024 amazing!

I decided to try going to the Firestone by me for an oil change and tire rotation for the first time and downloaded this app. I made an appointment on it at night for noon the next day. I got an email saying it was set and if there was a problem they would contact me and it showed on the app the appointment time also. I show up the next day and the guy at the counter told me they have to accept it first and they are all booked up. So they open at 7am and apparently nobody checked the online appointments to confirm them or inform if there was a problem. What’s the point of having the option if the shop isn’t gonna follow up!!! He said they could get to me in 30min. Fine. But then proceeded to tell me I couldn’t use the coupon I picked because my car has to have the high end oil (which costs almost $100) and also proceeded to try and get me to sign up for their credit card. I turned and walked out. All he tried to do was take advantage of me and rip me off. I went to the Mavis that I usually do that same afternoon and they took me without even having an appointment and they did it for way less and didn’t try to oversell me on something my car doesn’t need and hasn’t gotten in the past but somehow still runs just fine. NEVER going to another Firestone again and will make sure to tell friends and family they are just money hungry that try to swindle you

I haven’t been to the shop yet, so I’m commenting on the App! I found it stressfull to use. It started out as my needing tires installed, tires I already have! But it wouldn’t allow me to request the service, so I finally selected the unknown service and left a note! The next issue was selecting a shop, I didn’t want the one selected but when I selected the one I wanted it would revert to its default. Somehow I was able to select a shop from a map, but the map didn’t let you make a selection/very stupid system! After skipping it and using it’d default I was able to edit the selected shop, but had to re -enter my instructions! I had at the start selected a Saturday date, which I thought was accepted, but again it defaulted to a different date! It gave me the option to change the date but the page didn’t give me the means!! Frustrated, I bit the bullet and went with the date it gave me! I had to make several changes so I could use their date! I just hope their work is better than their website!! They need a professional to fix the site, it’s bad news! I only wish I could have just called them and they handled the details! What a horrible experience, and I am not by any means a “Karen”!!

Recently had 3 terrible encounters with Firestone Complete Auto Care. Had an appointment to replace alternator where they said my battery that was just bought and replaced with a brand new battery. Worst case scenario my battery could have been replaced with a new on under warranty but they kept the old battery not allowing me that option. 2nd encounter was for a front break replacement. Appointment was scheduled at charlotte ave store but when I arrived for appointment they said they wouldn’t be able to get to it that day because they only had one technician working, what’s the point of scheduling an appointment then? Had to move it to another store and ended up paying more then initially estimated. 3rd encounter was to have tires replaced and alignment done. Dropped car off on scheduled appointment day to again be told they couldn’t get to it that day so I left it over night to be done the next day. Went to pick it up next day at end of day and was told it wasn’t done because they didn’t have any open bays, two days with car and unable to complete a simple all tire change and alignment. Terrible service if you ask me….0 Stars

Yesterday, I made an appointment on the app for today (6/9) at 1030 to get my oil changed. This morning i checked my email and had an appointment confirmation. I went to my appointment and then got told that my appointment had been rescheduled for NEXT WEEK (6/16) without anyone telling me and the shop said they did not have the availability to get it done today. I left and after I went home I went to look if I could move my appointment up a day or two and the app said there were still available slots later this afternoon at that store! I’m very frustrated. What is the point of having an app and being able to make appointments if it doesn’t actually reflect availability at the actual shop. This has happened to me before where I put in for appointments only to get told hours later when I show up at the shop that my appt was not approved and I’d have to come back. No need to download. Just try calling the actual store because clearly this app does not have information needed to function.

I worked on my own cars for years. Finally I found a place at Firestone at 680 montauk hwy, in west Babylon. I’ve been going since around 2018. The manager V is who I normally deal with, although anyone that works at this business is professional that I’ve met. I’m pretty familiar with auto repair and most times know what’s wrong with my cars before I bring it in. As far as my experience they are honest at this Firestone. I wish I could say this for other Automotive repair businesses I’ve been to, but unfortunately I cannot.

I went in for new tires got the alignment and everything was good. Decided to go in again for my brakes to be serviced and for a death wobble issue. My car wasn’t even inspected for the wobble. I clearly told Robert that I had bad wobble on two tires and was pretty much told that nothing could be done even tho it was only bad ball joints and wheel hub bearings. Took in my car at 11am and was given the run around all day until 6pm was told that I needed to get my car towed to another shop. So my death wobble situation was never addressed because my break lines were contaminated. I understand I couldn’t get the breaks serviced what what in the world does that have to do with servicing my ball joints and wheel hub bearings. Can honestly tell you it felt as if these people were just too lazy to fix my problem. I’m very disappointed! I don’t think I will be coming back to Firestone as a whole. Can’t make this up. Bad buiness

After buying tires and have an alinement (AT Bridgestone Dueler A/T Revo 3 tires 10 ply “quality” tires. 22,000 miles later 1. They would not rotate my “lifetime” paid and on receipt tires, 2, told me I needed to replace the rear tires.3, told me I have road hazard warrant and they would use it and give me a discount of wait for it, $100 each tire MORE than I paid for the original tires…. This truck is a pavement princess! I can count on 1 hand how many times she has been on a dirt road, and this inferior product needs replaced after 22,000 miles?? I’ve never even squeezed the wheels! I paid a lot of money for this vehicle and I wanted the best for it. But I guess I chose incorrectly. Don’t make the same mistake I did.

At the store, they have a record of my car from using my phone number. I have updated my phone number on the app and there is no record of my vehicle. I’m afraid that if I add a new vehicle to my account on the app, I will have duplicates vehicles (at the store) and one with no record on it. This is the first time I have the Firestone app. I have never used before.

This is the second time this happened so i’m writing a review. Don’t trust this app to make appointments. I made an appointment for 3pm at about 10am this morning for an inspection, alignment and tire rotation. Went into the store at 2:45 and they didn’t have the reservation, and couldn’t get me in that day. I got a confirmation email which (as well as the app) told me that i’d get a call if the reservation would have to change or cancel. I never got a call. This is the second time this has happened to me. Massive waste of my time, especially when i’ve been planning my day around doing this. I wouldn’t recommend going back to firestone again and i wouldn't myself if i didn’t have lifetime alignment on my vehicle that i paid ~$200 for.

Tire inventory on selected store was correct at least for the tires I wanted. Would not accept the 9 digit credit card number even though it was correct with zero balance. Schedule said an 8:00 am appointment was available. I called the store because I couldn’t pay ahead the “out the door price” on the app. The manager informed me that he actually had no open appointments until the next week, but he asked which tires I wanted and invited me to bring it by the next day with the understanding that it might take a while to work my truck in. I arrived at 7:00 am, walked to a local restaurant, and an hour and a half later I got a call saying my truck was ready. The tire info on the app was available on the website. Store A+ App F

The scheduling system on this app is not compatible with the scheduling system at the local stores. For example, the app will tell you you can schedule for 11 o’clock the next day the store will call you the following morning and say “we don’t have that available.” Also, the hours of operation for my local store are inaccurate on the app. The nice people at the store even went so far as to ask me to call ahead and not to use the app to schedule because it has no idea what their schedule looks like. The systems in the stores need to be able to communicate with the app and vice versa. If a time is not available at my local store that I’ve selected, it should not allow me to schedule for that time.

Hello Firestone. I just wanted to say Thanks. Thanks for all the help you’ve provided to me. You’ve helped me stay on the road and active in my community by keeping me and my ride rolling. It’s reassuring to have a quality automotive service company standing by for any automotive need that may arise. I love your Firestone App as well. It took a few times to finally get my service records uploaded but we got it done. It’s nice to have all my vehicle information at my fingertips. Thanks again and have a great day. Your Loyal Customer, Felix Gallegos Jr.

I had set up an appt to have tires put on my car. This app did not show me the different styles of tires to choose from. Only preselected items show up and they have no price. No WAY am I scheduling with anyone to have work done without knowing the price of the tires before driving fifty miles to have them installed. Used to work for this company. Loved it! Hate what it has become…a woke crappy customer service overpriced with no ability of staff to fix pricing or take care of complaints. Very disappointed in the app and what kind of service behavior and staff behavior they exhibit at this store in Ottawa Kansas and the one on W. 21st in Topeka Kansas. Will not be returning in the future.

It’s very simple: when using a feature in the app it should work period. The app is enamored with relevant information yes however, when the main purposes of the app are not working and appearing secondary to needless fillers one has to remember why you are in business? Is it to cater to your advertising affiliates, and no doubt financial supporters, or is it to, oh I don’t know, offer service to the paying consumer. Then again, maybe that’s not the primary reason why this business operates and at which time I would owe you an apology.

Firestone store told me they emailed me the receipt which for other places is not a problem- little did I know I’d have to create an account to get the receipt. The process included creating from scratch each car by year, make, model, body type, and current miles. All fields are mandatory. Then, a record search by phone number or store number, where you must verify if the records are correct for that vehicle. This process is for each car you put through Firestone. I stopped after the first car since the receipt I was looking for was not there. I will require a paper copy going forward.

I absolutely love the service and attention I get when I go to Firestone, and being able to schedule everything I need right on the app is absolutely amazing! It is so user friendly and easy to navigate. I buy all my tires there and take all 4 of the family vehicles there for every service!!! They are 5 stars every single time!!!

The app works but is clunky. I have an unscheduled maintenace request and trying to fill out the info for other was difficult. I couldn’t see what I was typing, the screen wouldn’t let me pull the block about my keys. Also I was only requesting a quote I didn’t want to take my car in yet. Having a function to allow me to leave them a note to call me back when they have a chance is all I wanted. I hate calling just to be out on hold because I understand they are typically at the register trying to check people out and phone rings.

I went to Firestone to get my breaks fixed. They said I needed calipers which would entale break pads and rotors and a break fluid flush as well. Over the phone I asked what the price would be after labor and they said 775 and tax. At the end I got billed around 931 dollars. After a while of being pretty disappointed I ended up talking with a customer service rep, and 4 days later they made the guy who billed me in the first place call me to ask about what the issue was. I didn’t even pick up because I was very confident that they would simply refuse to help. Easy enough to say I am not going back 😅

The app is fine, I can book appointments and search for offers and maintenance recommendations which is helpful. But I have tried every which way to import my service records and to use their back up to cloud feature and neither of them work. I get an error message on both; and I’ve even tried to import my service records using the store number and the invoice number and it still doesn’t work. 🤷🏻‍♂️

Helps keep track of Firestone service, which is somewhat helpful. Has a feature to “request” an appointment, but all I get back is a confirmation email saying the request is received followed by a second email saying the appointment couldn’t be booked, so call the dealership. Not very helpful. Eliminate the feature until it actually works to schedule service. The app is designed mainly to make things easier for the business, not the customer.

Not just in the app but online also. If you have a modded car with a different size tire and rim than factory the app or the website will allow not allow you to purchase it. Online after you select the tire size, it won’t let you proceed into you. Enter your vehicle type and if your vehicle is modded, it will not allow you to purchase the tire in the app. It would not allow you to look for tire unless you provide your vehicles information and after that, it will not allow you to pick anything else other than factory.

Bill is an outstanding customer service professional. He answered all my questions, got my vehicle serviced very quickly & schedule my upcoming services appointment in advance to avoid any delayed when it’s due for services. He’s an example for other customer services to fallow, he definitely deserve a BONUS. Keep us the good work :).

Two issues. One is when setting up appointments under your own account the store location thinks you’re a new account when your arrive. Why can’t the app communicate to the store correctly showing your info and a preexisting customer?? Second for years I have been able add service history records by phone number or invoice & store number to my vehicles on account. Now I get an error and unable to add. Tried contacting Firestone help support and nobody knows what I’m taking about or saying this was never possible. Well it has been peop. What’s the issue??

I am elderly and live close to my Firestone store. I have used them for all my auto service needs since moving to Lincoln. They are very conscientious and courteous. I always know they will check out my car, perform the work I okay, and never miss anything. They all are great representatives for Firestone and very knowledgeable. I’d adopt them all if I had the room!!

Advertised functionality that doesn’t work at all. Made an appointment on the app and show up at the store only to find out they have to be “approved” first. Still haven’t gotten a rejection email for the appt I booked online if that’s the process. The app listed a few next day appts when I looked the night before but came in at 11 to find out they were all gone. The soonest time slot was 3 days away. If you can’t actually make an appt on the app it shouldn’t be an option. The service associate was not helpful at all suggesting I Google another store’s number to see if I can get in there. Terrible service all around.

I have been a Firestone customer since 1992 when I moved to Seattle. I have known all the managers personally in your south end stores. Robert Goldman for one. You have taken care of my: 1962 VW Beetle; 1993 Nissan Pathfinder; 1999 VW Beetle; 2002 Subaru Outback; 2003 Chevy Trailblazet; 2007 Ford F150; 2015 Ford F350…… and the list goes on. I have literally spent over $150,000 with your company in tires, services, etc. I trust you. Aloha.

I’ve never experienced an easier way to obtain service and repairs for my car until I found the FIRESTONE app. I can request an appointment time and date, let Firestone know what I need, and someone calls to confirm the appointment or adjust and I receive my service. It doesn’t get any easier.

I had a emergency with my Subaru and had it towed to Firestone Brookfield Connecticut. They were prompt and gave me full explanation of what was broken and needed repair right away. I have used this store before and I do trust the knowledgeable people at this location. they have always done excellent work for me in the past.

I’ve had this app on my phone for quite some time. It has always worked the way, I guess it was intended. I was never able to figure out why I had to download service records after I had a service performed on my car. But, OK, I’ll deal with it. After this latest upgrade, I can’t even see any of my service records, when I go to download them, I get an error message. I’m not sure what y’all did to this thing? Please fix it.

If local shop always rejects the requested appointment the scheduling option is useless. I made an appointment for oil change and tire rotation. App showed the appointment as scheduled. App reminded me of my appointment for next day. I go to service center to drop off my vehicle and they have no record of the appointment or request. I open the app on my phone to show them and the appointment has disappeared. Firestone just wasted a few hours of my time. Why do you have a reservation system if you do not honor them?

The app makes it easy to schedule an appointment for my car. Great to get appointment scheduled without having to bother the shop. Easy service options to select from and available time slots show up right away.

In an era where transparency is increasingly valued, the practice of hiding pricing information is both frustrating and disheartening. This deceptive trend with a critical eye, unmasking the tactics used by businesses to manipulate consumer decision-making. The lack of upfront pricing often leads customers into a rabbit hole of hidden fees and last-minute surprises, undermining trust and satisfaction. This approach may benefit short-term sales but at the cost of long-term customer relationships. It’s a wake-up call for consumers to be more vigilant and for businesses to adopt more honest practices.

Many functions are inept, or at least regularly available, particularly the service history function, a remarkable feature yet you can’t access it on the app??? Personally I value its purpose as a relates to future service needs and referencing past services hence disappointed in its inconsistent availability. I sincerely hope corporate takes my notes seriously and find resolution as this a valuable tool for those who value keeping records and having access to of their vehicle service history.

I’ve installed and uninstalled this app at least 3 times trying to set up an appointment just so I can use the Firestone Credit Card so the card won’t be closed due to lack of activity. Really annoying getting almost finished with making an appointment and the app freezing. Almost not worth keeping the credit card in case of a car emergency repair. After the 4th uninstall and install, it lost all of the info keyed in for my husband’s car and the appointment I TRIED to set up.

It was so quick and easy to book my appointment online. I was just checking to see what the hours were and was astounded to find out that they were open on Sunday. I was able to book an appointment for the next day.

I switched to this location a few years ago and have been very satisfied. After being charged what I considered an outrageous price by Lexus dealer on my last visit there, I transferred to Firestone and found service to be better and faster; both our Lexus and Equus are serviced there.

I am a workaholic and no matter what time of the day, I can schedule an appointment without the wait. I come in drop off the keys, have a friend to meet me there and take me home. They call me with any recommendations needed and / or when me vehicle is ready to go. Super easy!!!

This application is very well put together and user-friendly. It works efficiently to make sure you understand what’s happening. The only thing I would add would be prices based on what store you are looking to get service.

Lee was very helpful and advise they very busy if I leave the vehicle he would make every effort to fit the car in. He did fit it in and fixed the water pump in a very timely manner I am very satisfied with his excellent service, Thank you Lee and staff at this location. Thank you Michael G.

I have been using Firestone to maintain my 5 vehicles for 8 years in 3 different areas: Houston, Portland and Oklahoma City. With a few exceptions, I like the quality and completeness of their service. Especially with keeping records of the maintenance of all my cars. It’s good to understand the history of your car for future reference.

It’s a great idea in theory to be able to track the service of my car and to make appointments for service. However, it takes a bit if frustration to accomplish these actions and 99% of the time im given “error” messages. In the end, I usually get done what I need to do, ie., schedule an oil change.

It was Really Cool to Schedule an Appointment with Firestone, Setting this Up for a Future date has the advantage of a Quicker Release of The Vehicle. Excited. No need for an Update to the Review, They do an Awesome Job & are always Comedians. Firestone on Okeechobee Blvd in West Palm Beach. Darius and Ulysses are the Tier you couldn’t List!

This Business in Greatfalls mt Firestone on 10th Is a great place to take your car or truck to get Fixed on they are hard working people they get you back on the road as soon as possible awesome business We Love there services

Hello, this app was working fantastic but the main functions do not work now. I cannot sync my cars service history, I cannot schedule appointments(they don’t show up in the brick and mortar) and it no longer lets me access my credit card from the app… it is kind of useless to me, if those things can get repaired I would change my rating. Have tried basic trouble shooting and uninstalled and reinstalled, have been a customer for years.

Attempted to schedule an appt. on-line, got an email that requested me to call the store. Even though the Firestone App. showed appt. confirmed, store had already filled appts. VERY disappointed in the efficacy of the Firestone app. and the on-line experience. This was not the first instance nor an isolated instance. Firestone has some work to do aligning the stores with the App. and on-line to show available appts. and book new appts. I hope that helps.

Very simple to use only downside is that scheduling appointments is difficult. It doesn’t update with what times are taken so it shows availability for all day everyday. The result of that is I’m not about to schedule most appointments and they get canceled. If they show real time availability that would help

a first day I went to fire on KirbyI really like taking my car there they is very patient and they do take care whenever I need if it’s the problem they do take of it I will always love to come to this location thanks for your service 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I’ve always demanded and expected the best service from every facility I visit. The Daphne Firestone Center has each and every time given me the best. No hassles service; as promised and on time. Fred’s management skills reflect in the highest quality service - Always.

Man I take my community coffee vehicles here for service they are always very nice and helpful and never make me wait long. This place is so good on service and everything else that I started bringing my personal vehicle here for service as well.