My daughter has had a rough start to high school, so I am surprising her with a bundle of things to go under a tree she doesn’t think is coming…let’s just say she was skirting on the naughty list once or twice this year…but her grades are STELLAR. Just a little black dress and her very own first designer dress coat from none other than Neiman’s. A gifted and talented vocalist, my 14 year-old will be directed to sing for Our Lord and Savior Jesus Christ—in a historic church in our Nation’s Capital. The ultimate gift is the Scotch Bonnet Coat in what appears to be a lovely velvety jet black puffer coat—I’ve been searching all week, so I am super tickled about my welcome 15% discount—I cannot WAIT to purchase it in the wee hours of tomorrow morning! Thanks Neiman Marcus, I’m sure it won’t disappoint!!

4 days ago, Aa3739

Stay away from these greedy fs

They no longer take friends and family discount off everything it’s VERY select few things and none of the brands people are shopping with them to get. Their greedy has ran rampant. High end sector and most all clothing period has such high mark ups that most companies could put their whole stores 75% off and they’d still make enough money to stay in business there just wouldn’t be tens of millions in bonuses for the executives who do no real labor or really truly work. These executives at neimans have some of the most easy money you could image and now they’re trying to be extra greedy with jokes of discounts and heavy limitations on them. You might as well just go under if you’re not going to actually do what’s good for the people.

11 months ago, sandisunshinej

Doesn’t work for me.

Over $1500 lost later I’m on here to warn people this company has a very short, very strict return policy. Even if you are a new user with verifiable technical problems or were out of town they will keep your money and not let you return a brand new, tagged, unused item with no exceptions. Even if it’s one day past their two week policy they will return the merchandise unused to you to gather dust in your closet or be thrown out, giving away etc. I have written extensively to the company before writing a poor review that was answered with a canned response. Also I would get text alerts for things I wanted, promptly respond within seconds and it’s out of stock? I traveled extensively for work and leisure Doesn’t work for me…

2 months ago, smailovic824

Worse Service Ever and very unprofessional!!!

My first time buying from Neiman Marcus and definitely the last time! I bought a canali suit and paid for express overnight shipping but my order wasn’t shipped till 3 days later (although it said that it was available in store) and didn’t get it till the following week which was too late for me as I missed a very important meeting for my job. Costumer service were kind but not helpful. They kept telling they are sorry everyday I called but never did a thing. This is extremely unprofessional if you want to sell designer cloths and luxury brands your service has to be high quality too! I’ll never buy my suits from Neiman Marcus again.

1 year ago, duanelux

First App review

I’ve never taken the time to review an app until now. For the longest time I shopped with other luxury retailers because Neiman Marcus failed with having an app that was as seamless as its competitors. Today that changed! Wow! …it’s fast, responsive, aesthetically pleasing, and most importantly, user-friendly. Very impressed and happy to see NM pull through.

1 year ago, Fanastic day

Amazing

Alex in cosmetics at Fashion Island so so attentive to my questions and provided excellent feedback on new products. Will absolutely work with him on future orders. Thank you Alex for suggesting Hourglass products. Love this new brand.

4 months ago, Alphawav

Worst app ever from IT standpoint

This is the worst app ever from an IT standpoint, it won’t even keep a chat open. When you go to check an order and come back to the chat it’s already closed. You’re logged in with your account but then that Customer Service clients ask you for all the information, wasting your time. Items show up on sale you buy them and then the checkout process crashes why make an app if it’s not properly coded and has the right functionality?

7 months ago, erbicel502

Crash crash crash

Every single time I use this app, it crashes. Without fail. And every time I check out - crashes. It’s insanely irritating and completely user unfriendly. Also, why do I need to enter my full card number when I check out? What is even the point in storing it then? I literally have NEVER written an app review before this, that’s how much I dislike this app and it’s lack of functionality.

1 week ago, Dr pedo

Neiman Marcus fix your app!!

I love the store, but the app is just awful. It crashes constantly during use, for some reason you have to re-enter your card number every time (even though it’s saved and you’re signed into the app), the Circle rewards are not automatically applied to your account, and the filtering options are not great. This is a luxury shopping experience- step up your app! It’s been bad for a too long…

1 month ago, tfinngolf

This app is poorly designed

Latency when making selections, slow performance, bad filtering options, constant app crashes. NM could take a lesson from Nordstrom as their app is far more user friendly than NM and it never crashes. NM crashes once a day for me. And it’s the same for my wife. Why not incorporate inn CIRCLE reward Into the app so people don’t have to wait for the mail to be physically delivered to get rewards?

8 months ago, bzkbzkbzk

Crash Crash Crash

I’ve never used a retail app that crashes as much as this one does, After setting up my search filters and scrolling through the results, the app either swipes off the page or reverts back to the Neiman Marcus Signature page. Extremely frustrating. I was on a mission for a dress, so I reentered my search parameters at least three additional times. Each time, the app crashed. The app is updated.

1 year ago, review GOD 👾👾👾👾👾

Cheap app design

This app doesn’t stay signed in. When I add stuff to my cart while browsing and then log in at checkout, anything I added to my cart disappears instead of transferring to my logged in cart - like every other online website has figured out. It also asks me to enter/ confirm my store card number, like, the full card number, EVERY SINGLE TIME I CHECKOUT. So no point in storing. There’s nothing convenient about the app at all.

1 year ago, nikkigoodwin10

Fast but missing features

Need a way to share listings!! I want to share so many items but there’s no share functionality. Can’t filter by sex assigned at birth either or click the brand from a sku page to be taken to all of that brands item

2 days ago, Victoria78*

Consistently goes down

The app was doing fine, and then it started consistently going down. There was just an update a few minutes ago and it still just has a white screen. Deleted and added back and same thing. This surely is not an experience for a luxury store!

3 months ago, 10 year chase customer 😤

Not worth it

They entice you with sales and gift cards to make a purchase then they put limits on the gift cards and you can’t buy nothing and then it expires within days of receiving it. It took months after promised date to receive gift was delayed for reasons of there own. Never shopping here again same stuff and better discounts in Bloomingdale’s

1 year ago, bchfgshgkfuug

Improvements

I always considered you a high end store. Your app is glitchy and slow. I have to login every 5 minutes. Your customer service team is horrible. I’ve had to speak to supervisors every time I call bc the regular ppl don’t speak English well and they weren’t able to find the item in my order that I wanted to return. One made me wait on hold for 30 mins only to hang up on me. You sent me the wrong item twice, and charged me for the second item even though the supervisor said it would be free of charge. Literally the same customer service level as Spectrum/Time Warner cable and any airline. Please be better

1 year ago, cspangiliman

Shout out to my Beauty Consultant !

Just wanted to give an amazing review to my beauty consultant Ruella. She’s been treating me amazing. A true professional and treats her customers as genuine as ever ! A true and genuine person ! Ruella needed to be recognized as one of the best !

2 years ago, Marcel Jordan Smith

Loving the update!

So sleek and beautiful with the new update. Loving it much better than the old version. Now it reflects a luxury experience comparable to service Neiman’s is known for.

1 month ago, EM19781981

Great products

Great product but the app always crashes when I am doing a search .

8 months ago, Laurapwpr

Thank you, Vilma!!

It’s always a pleasure being able to shop with Vilma’s assistance at the Home Dept of the Lenox Square store. Very professional, customer service oriented and very kind. Best Regards, Laura W

5 months ago, roverreview

Viewing orders -stuck now in Feb 2023

Was looking through my past orders and couldn’t go past March the other day. Now I am trying to view recent orders and it’s for everything prior to Feb!!! Please fix!!! I need to see my existing orders!!!

2 years ago, Sparklingthenights

Much Better

So much better than the old version. Works great, so user friendly!

10 months ago, ~~j~~

Horrible App

App glitch and shuts down easily. Chat with customer service not working (typed out a long message, hit send, and nothing. The message disappeared). WHERE IS THE INCIRCLE INFO!!! It’s not listed at all in the app, and the online website just sends you to the app. There no way to check or use your Incircle points. This company can do better.

11 months ago, Rc0685

NM App 👏🏼

Amazing upgraded NM App. It is super easy to navigate and shop with. I am very impressed with the new enhancements and I love that gold button that follows me through the app!

1 year ago, teri sanchez

Excellent service

Rulis Serrano is an asset to Neiman Marcus. He is engaging and extremely personable. I was truly fascinated by the time he spent with me and his encouragement to try different product. A total star!!!

11 months ago, Stressed person

New improvements

These new improvements are awesome

1 year ago, 126rogue4

Terrible App

Poorly done and try using it to find clothing. They only refer you to their website which to be Frank is not much better. Keep track of your favorites, they sell out and you’re stuck because trying to unmarked the little heart is almost impossible. A waste of time.

8 months ago, JHJJJ0315

Overall Great Just Needs Landscape Mode

Was surprised to find Stefano Ricci here, not available on Farfetch, Macy’s, Nordstrom, Selfridges or SSENSE so that is definitely a plus. My 5 star when I can use it in landscape mode.

10 months ago, this nockname is taken 69

Great app but…

When I scroll through my favorites it always brings me back to the top. Other than that, this app is great.

1 year ago, kmb14*

Function

This app takes forever to process when scrolling to view items. The delay to catch up really is frustrating. There is also a time out feature where app shuts off when allowing this process.

8 months ago, Metatron32

Disappointing Degradation

This company used to be so stylish and had such class. Now I open the app and the first image I see looks like a young hooker! What has happened to this company and why has it lost its moral compass? They may still have many nice things but I'm not going to support a business who depicts women in this way? A SAD AND DE-EVOLUTION!!

5 days ago, lalacalila

App crashes alot.

App crashes too much. Even when up to date.

1 year ago, Julissahasan

The worst app

Wow this app is so bad! Never experienced an app like this from a store like this just wow! This app needs to be taken down and redone. I get so frustrated just using it many times I just leave items in the bag because I just don’t have the patience to deal with it.

1 month ago, sp%}*+]

Crashes VERY frequently

The app has recently started crashing very frequently,maybe since the latest update to the app or upgrade to iOS, resetting the ongoing shopping settings (filter, sort, etc.).

1 year ago, the.spin.cycle

Ruined

Please bring back the previous interface. This feels so generic, no groupings like departments. No contemporary shop, at all. everything in womens is a jumble of price points. This is highly unorganized. I’m not a fan of this update. It feels like a very poor version Macy’s

5 months ago, Diane12G

Wonderful

I love the Neiman Marcus app and the store. I always enjoy shopping at Neimans !

2 days ago, StrikingBeauty

CRASHING

The app was updated and it just shows a white screen. My profile also cannot be found within Neiman Marcus due to the crashing. FIX FIX FIX

3 months ago, aigobneheor

Crashes constantly

You’re losing money because I can buy things because the app crashes genuinely every time I open it. Phone is up to date. App is up to date. Just not up for use.

8 months ago, Callahan3

This ap.

This ap is horrible. It drops several times in 10 min. I will be trying to buy and it drops , and I have to go back and start all over. It literally turns off. So frustrating!

10 months ago, ND Midnight Rambler

Doesn’t Work

I have tried several times to buy but it never completes the sale. I have to use my desktop or iPad to make anything work. Sad that the iPhone will not work with this app.

7 months ago, BryanR214

Great UI, but bug ridden

When the app works, it’s great... Other than that, the app has a tendency to crash right at check-out.

11 months ago, AustinSusan

Dithers while scrolling

Downloaded this app and immediately noticed dithering. After a couple of minutes I couldn’t look at it any longer. I had to remove the app

1 month ago, Marean Jibrael

App crashes constantly

Fix the app!!!!!!! I have been using this app for a year now and I can’t stand it anymore!!! It crashes constantly while I’m searching for a product!!!!

4 months ago, philhuynh98

Need to be fix

I don't know why but my app show 0 items all the time. Please fix it 😭

2 months ago, robbiehogberg

Always crashes

App is constantly crashing… very annoying

6 months ago, Bethtx_2000

Terrible for months

Something is wrong with this app. It crashes all the time. I’m going to delete. It’s ridiculous to have problems this long.

7 months ago, mbjork80

Hmm there seems to be a problem

Seems to be problem every time I click on an item to view it. Won’t show me details or let me add to bag or buy now. Horrible app.

1 year ago, usavn22222

Hope service something changes to future

The customer service so horrible, all information incorrectly.

1 year ago, nokialing1

Doesn’t work

This app constantly freezes. I was on the order history and it’s a blank screen. I restarted and remove the app same issue. The app is trash!

4 months ago, Travelocity Bookings=scams

Horrible customer service

Very dismissive about they’re little problem of not being able to deliver the items I order!!

Description

The new Neiman Marcus app offers a seamless shopping experience that gives you access to personalized recommendations, including styled looks, exclusive collections, new designer arrivals, and styling advice from our experts. Get Personalized Recommendations Shop a set of daily picks based on what you love Explore styled looks inspired by pieces from your closet Edit looks to make them your own, share them, and shop the ones you can’t live without Connect with Style Advisors & Customer Service Message with style advisors in the app for real-time styling advice Share looks and pieces you’re interested in, and they’ll provide their expertise Get quick help from customer service regarding your recent orders Find Your Inspiration Access exclusives, the latest designer collections, and special offers Explore new arrivals and emerging designers Stay up to date with immersive stories, featuring the latest trends, names to know, and must-have pieces to add to your closet Enjoy Smarter Shopping Discover every designer Neiman Marcus has to offer and save your favorites Search and browse top names, categories, and pieces you love Find collection spotlights, recommendations, and more on your shop page Treat yourself to your favorite items with streamlined checkout Own every moment with style inspiration and shopping tailored to you, courtesy of the Neiman Marcus app.