Name: Norwegian Travel Assistant
Rating: 4.78721 (14245 reviews)

User Reviews for Norwegian Travel Assistant

4.79 out of 5

14.2K Ratings

5 years ago, Hook888

Antiquated check in system

Did you know that Norwegian cannot transfer your luggage to the next flight when you have booked separately a connecting flight with Norwegian? You have to take out the luggage in Oslo from Bergen and then recheck it again to continue with the same airline!! You also have to go through security again! Who designed this antiquated check in system? All other airlines can do this. Delta, AA, SAS, Southwest etc. it’s time Norwegian accepts there are 2000 century software systems available. I’ll try SAS next time

5 years ago, Pølsemaker'n

Fairly happy

I flew from LAX to Bergen, Norway, with a layover and plan change in Oslo. I checked my guitar (Epiphone Les Paul) in a hard case as I couldn’t bring it on the plane due to size. Got to carry it to to the gate at LAX, but had to leave it there. I then did not see it until Bergen, Norway. When I opened the case, the rhythm/treble switch had broken off. I ran around town the next day to find a replacement switch and finally found one for 250 NOKs and had a friend solder it on for free. I paid $93 at LAX to check my guitar as “special luggage” and I thought it would get special treatment. Other than that, the airline is reasonable and efficient and well worth considering.

4 years ago, Evelyne & Nolane

App and airline are the worst

It would very nice to be able to see past booking even if it already happened. That would be handy when the airline cancels your ticket, ask you to do a refund claim then disappear and the flight information no longer appear in the app. I received an email saying that I will get my refund, it’s been over 2 month now and still nothing. Obviously this airline did not go out of business since I’m receiving email to book my vacation. App is useless, airline with horrible customer service and basically just gives lies to customer to keep them quiet. I prefer dealing with layover with other airline co., than dealing with no stop flight who provides horrible business.

5 years ago, Aliceinwonderlande

APP ACTUALLY WORKS NOW

I was very hesitant to download this app due to negative reviews about not being able to check in through the app and inability to add boarding passes to Apple Wallet. However, I was pleasantly surprised to find that both of these features have been added to the app. It was very easy to check in via mobile and to retrieve mobile boarding passes for all in my party. The app is simple and easy to use. Thank you for addressing these concerns, Norwegian!

6 years ago, phaedrus poe

Does Almost Nothing

I downloaded this app in order to track the status of a recent trip to Europe. Almost none of the features in this app work. You can’t book a seat (which I already booked, but the status says I haven’t), you can’t change your meal, you can’t book your luggage, and you can’t even contact customer service for help. I have booked three different flights on three separate budget carriers for this trip and the other two have none of these problems. I am already checked in to the other two legs with zero issues. Due to where I live there aren’t many carriers operating out of the nearest airport, but navigating through Norwegian’s app has rendered driving an extra two hours more convenient by comparison.

6 years ago, Steveshooman

Barely Functional for Use During Travel

The app wouldn’t let us add our boarding passes to the Apple Wallet, saying that you need to be checked in to do so, both ways. This was after we’d checked in. It had information updates after we received them by text message and had no new information on delayed flight times when the original delays had been extended. I don’t see the purpose of the app if you can receive texts with the same information. It was an easy way to access our confirmation numbers, but we never needed them as we had our passports. We had a pretty good experience with the actual airline—just not the app.

6 years ago, IHATENORWEGIAN

DO NOT FLY WITH NORWEGIAN AIRLINES!!!

Flew with them from Houston, lost both of my bags. One arrived week after, and it was broken, the other one arrived 2 months after, and it was also broken. After fighting with the company, and complaining, they refunded me with only 50€ for both broken bags. Also, I sent recipients for the stuff purchased while missing bag, and they did not refunded me at all. This company is a joke, not professional, and fraud!!!! And not to forget to mention, they did not accept my cash payment at the airport for 2 bags, I could only pay with a card. This information was not written anywhere, and put me in unpleasant situation. Will never travel with them again!! If I can I would rate this site negative!!!!! Very angry customer

5 years ago, bigrkd

Good Airline, Useless App

Flew between Los Angeles and two European destinations on Norwegian’s 787 Dreamliner. Everything including the comfort, friendliness of staff, and tastiness of food was spot on. The one star review however is for the app. I am a big fan of adding my boarding pass to my Apple Wallet so it’s easier to get through airport, as well as having a record of all my flights. The app doesn’t allow you to check in so you must visit a kiosk or desk in the terminal which often require long lines. It then has a button to add your boarding pass to your phone after you have checked in at the airport. When clicking it however, it would repeatedly tell me to check in at the airport first, even though I had already done that.

5 years ago, Hgt355

Worst airline possible

So far Norwegian has made me purchase 2 flights because they closed the flight 2 hours before take off, they have dropped my bag off a plane cracking it in half as well loosing a Louis Vuitton shoe in the process. I wouldn’t fly with them after that until a friend just booked my flight with them recently and they just changed my ticket to standby when I purchased a confirmed seat. Oh and there was a cockroach at the ticket desk in Miami and the manager was a bad as he could be throughout the situation. Norwegian will make you feel like a prisoner in transport or a cow being taken to the slaughter house. They will have no respect for you, your stuff, your safety or your time. They are cheap, but not worth it.

5 years ago, happy voiager

Norwigian air = classy , prestigious and reliable

The best airway for the reasonable price you pay.. device is good , pilots experienced with skills that shows in takeoff and smooth landing . I suggest to give bonus to loyal customers.. like free meal, extra bag or free seat to choose. It will be highly appreciated with joy.

8 months ago, WantMoreChoices

Reserved and paid for seat changed during check-in

More than a handful of times, my partner and I have experienced that the seat towards the front of the plane we select, when paying for a more expensive ticket with seat reservation, is changed by the system automatically during check-in. This after validating that the seat is correct before tapping the checkin button (and we’re given a new and less desirable seat).

6 years ago, pdubs01

Junk

Tried to book a flight to Europe with a combination of cash and remaining points. After confirming everything it didn't give me a flight, no reservation, didn't charge me either, but it took all my cashpoints. Had to wait a day to get my cash points back after spending an hour in hold they simply said I had to wait for the rewards department to open back up. After which I did receive my points back but the flight went is considerably and I wasted a few hours of my day.

2 years ago, FernandoRojas00

CAREFULL WITH YOUR CREDIT CARD!!

I’ve been using the app for 5-6 months. They charged me one of my flights twice, and I got a charge that nobody can tell me what is it for. Customer service says that everything comes from the app, but the app doesn’t show anything (nor the web page). I am resigned to losing my $600 but be careful when using this app. Something or somebody can make a wrong charge and Norwegian will not respond to you. Awful app and service.

4 years ago, Thatgrrl17

Couldn’t choose seat?

The app looks nice but doesn’t seem to work so well. It never showed me a prompt to choose a seat even though it was included in my fare, but once you have checked in you can’t change your seat. It also didn’t sync with their desktop website so I had to submit booking number and passport twice.

4 years ago, Ann Ttavels

Easy Checking

This is my first time flying Norwegian. The app and online checking were fast and easy to use. No complications and very clear graphics and instructions! Thank you

6 years ago, Buzzard Wing

Automatic meal??!

I like the app in general. But, Yesterday I tried to book a flight and it always adds the meal at the seat reservation page. There is no way I could find to remove them. Chat operator never heard of it and apparently not inclined to foreword it along?? Now there is a field for known traveler number. Seems they now participate in TSA precheck? PVD has Global Entry now.

5 years ago, L. Bono

Luxurious travel

My friend and I were so impressed with our nonstop flight from Tampa to London. Could not have been more comfortable. First class is the way to go.

6 years ago, njdinerboy

App is useless airline is great!

...except they charge for everything and they actually WEIGH your carry on when you check in. (You can’t check in using app if you’re carry-on only) It has to be 10kg and under. I was 2kg over. Instead of emptying out shoes, liquids and a hairdryer from my bag I paid the HUNDRED dollars to check my carry on. It’s 45 if you order a checked bag in advance. Wow Norwegian way to not pass up a revenue opportunity.

6 years ago, Kohei n

It’s really easy website!

Usually, I need to think about something to do it. But this website is really easy! Super!

3 months ago, ABR3434

No gate info, interferes with Wallet

Never shows the gate. Also it pops up a warning that no cards in your wallet will work while this app is running. Thanks for telling us but what the - ? Why is Apple even letting this through review?!

4 years ago, Preacher4Life

First Timer

I’m new to Norwegian and it’s App. However I found it to be easy to manage which made my travel experience awesome! Thank you!

5 years ago, chihaidelray

Mrs

Our last trip left from Miami to London Gatwick in June 11th operated by Spanish air lines. We were very disappointed that operated by another carrier instead of your own plane. Every thing looks very old there was no entertainment or TV. We flew many time with Norwegian. In Oct we will fly back to London should we fly with Norwegian any more?

4 years ago, qqwweerrtttyyuuiiooppaxvhfklnp

Check in process

So far changed in process is easy and smooth by app

6 years ago, Misarje

Simple and easy!

Simple and easy online check in. We have always enjoyed flying with Norwegian!

5 years ago, Displeased customer 215

Can’t check in, add bags or change seats

Everything for my flight was frayed out in the app within 24 hours of the flight (including checkin which I have to do now at the gate.) My mother flew with them tonight and said it was an absolute nightmare bc of their inability to check in using mobile.. improvements need to be made.

6 years ago, mh miami

Great flight and service

Excellent flight, service and love the ease of the app for all our flights.

5 years ago, Blue man true

App did not store my flight information

The App is OK, but does not seem to recognize or remember my data. I need to enter my data every time. Very time consuming and annoying. Other airline apps keep the data stored and make the process very simple.

5 years ago, MWmC_NYC

Lazy app developers

Ridiculous that the iPad version of this app won’t allow the view to reorient to a landscape format. Basically just a resized iPhone app. No use to me, since i use my iPad with a keyboard and don’t care to twist my head to read a screen that displays at right angles to the keyboard.

4 years ago, Astro64677

Nice App !

App was a breeze to use a year ago during a flight to Paris - very convenient!

6 years ago, Gio_stop

Arrival date not listed!

App shows departure date with a take off time and a landing time. But it doesn’t tell you if you are not landing on the same date. Please fix... if you land on the next day all other apps have a +1 day sign next to the landing time.

5 years ago, NotnormalNorman

Terrible Airline

Wow this is theeeeee worst airline I have ever flown on. I really hate writing reviews but I had to warn others about this terrible airline. I flew to London, I wasn’t expecting a meal but water would have been nice. The flight attendant looked at me with scorn when I asked. Late fights, poor customer service and uncomfortable seats.

6 years ago, Lauren87

Newest update crashes

The newest update is awful. It keeps crashing and logging me out. I use it to monitor my Norwegians flights as they are constantly being delayed. This new version logs me out so I am unaware of any modifications to my flight. Very poor app. I hope they improve it.

5 months ago, JillBuett

Phone number glitch

I’m an American traveling in Europe this summer on Norwegian Air. I downloaded the app, but cannot create an account because the phone number parameters don’t accept numbers from the U.S.

6 years ago, Tim2dive

Great App

This app has provided me with everything I’ve needed. Very clean simple to understand

3 years ago, Vicd77

WORST airline

Rude customer service, unhelpful and scammers. Booked a ticket through Expedia. Because I used a “third” party, they will not let me add baggage to my flight. I have to wait to do it at the airport where they charge 3x the price. Customer service was rude and condescending. NEVER AGAIN

5 years ago, The Arthurian Legend

Delays never communicated

At no point will Norwegian contact you if there are delays on your flight. They also won’t alert airport systems. You’ll have to ask others or get on the internet. They also funnel passengers to longer more expensive layovers with a promise of a day trip, but then they change the length of the layover to make your plans impossible. Finally, you cannot check in online. This is a 20th century airline somehow magically operating in the 21st century. Avoid at all costs.

6 years ago, Denver Vier

We love Norwegian

Norwegian has become our favorite airline for travel to Europe, and the app is very helpful.

5 years ago, SweetyPru

Best Airline App

This is the best airline app I’ve ever used. It’s easy and you can do so much from it!

1 month ago, Thee Sally

Baggage and seat are a nightmare

I couldn’t book seat or baggage when I bought my ticket through my travel agency. Norwegian doesn’t allow you to do this except through the agency. I’m trusting that I can do this at the airport. 🙄😳

6 years ago, mjmtgtvvvnjmkilytryu

Michael Miller

Working well with Norwegian- wonderful airline, easy to use app

6 years ago, Mmiikkee4354334

App does nothing, Norwegian in general is worthless

This app couldn’t even be the bearer of bad, updated news when Norwegian canceled both my long haul flights making a 10-day round trip experience to London into an origin story for my fear of non-committal airlines and cancelled flights.

2 years ago, MauraandKeith

Poor customer service

We have been trying to add two pieces of checked baggage to our flight tomorrow - 20 hours from now - the app won’t let us. (And no one picks up the phone.)

7 years ago, mag91105

Piece of garbage

Just let me use a website for crying or loud. Total loser move making me download your craptastic app only to have to delete after my flight. Next time I have a choice I’ll not choose Norwegian for this reason. Annoying as 4uck.

7 years ago, kønsept

WORST AIRLINE (TRY TO AVOID)

Just had the worst experience checking in on a flight from JFK to Oslo. Erica the manager at JFK couldn’t be more arrogant and nasty. It was literally racism. So don’t be fooled by false advertisement of being best low cost carrier as in reality is the worst. Use to like Norwegian but now completely disappointed.

5 years ago, 12345woody$

App

I have tried numerous times to add my profile. Site always says “not available “!

5 years ago, Scanmydocuments

Service was very slow. Flight was late. Seats are too tight for such long flight

The food was good and staff was helpful.

6 years ago, gplain58

Absolutely Worthless

This app does nothing in the iPhone. It does not add to wallet and only once did I get a text on my iPhone. The text essentially did not work as the link was worthless and only showed error.

4 years ago, sgf36

App does not allow me to sign in

The app no longer allows me to sign in to my Norwegian account. Please fix!

7 years ago, Rujimbob

Worst airline app EVER

Seriously almost nothing works in this app. You can’t add flights reliably. You can’t check in for flights. You can’t contact Norwegian. The app is as bad as their service (cheap and bad)

5 years ago, shlomko

Not worth anything

U can’t check in on this app as u still have to go to the check in counter so basically this app doesn’t add anything to Norwegians service

Description

Manage your trip with Norwegian on the move! Book flights, add Fast Track and other extras, keep track of your travel plans and get important updates about your trip – everything in one handy app. * You’ll have all your travel documents in one easy-to-access spot – both tickets and boarding passes are stored in one handy travel folder * Book flights directly from the travel assistant * Add and keep track of trips that haven’t been booked with your profile * Check in on the go – convenient and quick * Add Fast Track and skip the queues through security – handy when you’re running late or when you just feel like spending your time on other things than standing in line * Travelling with more bags than expected? The travel assistant lets you add extra checked bags easily * Add seat reservations to your flights and make sure you get your favourite seat * Get push notifications with up-to-the-minute info about your flights * Automatic login for faster access to your information and for booking flights * Travel archive with your previous flights * Check if flights are on time with our flight status overview * Offline access – your travel information’s always there when you need it * Passbook support for your boarding passes when you’ve checked in online Help us improve the app! Got tips or suggestions on what we should improve or include in the travel assistant app? We’d be glad to hear from you. Contact us at [email protected]