Palladium Hotel Group

4.7 (5.2K)
34.5 MB
Age rating
Current version
Last update
2 years ago
Version OS
11.0 or later
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User Reviews for Palladium Hotel Group

4.71 out of 5
5.2K Ratings
1 year ago, Chuletta grande
Gorgeous young staff, extremely talented, extremely attentive, extremely pleasant. It’s been a wonderful experience. I had the privilege of being able to celebrate three special occasions, birthday anniversary, and Mother’s Day here and they treated my wife like a queen. She’s in heaven.
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4 months ago, PCMagic98
App is better than nothing
The app has some useful information but far too much missing or incorrect information. If this is what you want your clients to use to navigate the hotel and services, then make it accurate. Having incorrect hours, showing restaurants open when closed, not showing hours , not showing menus, no detail on the map is not good. Also, finding restaurants is sometimes trial and error. I I was looking for the large buffet and it only will show on the map if you select “show cooking”. Having filters to show what is open for breakfast, or lunch, or dinner would be a useful feature rather than having to open each restaurant individually. Overall it is an ok start/version one app but needs a lot of improvement for usability features and accuracy.
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2 years ago, Soccerdudebja
Could be more user friendly
The app is pretty nice because it lists daily activities to show what is going on around the resort, but it could definitely be more user friendly. The activities could use better descriptions so people have a better understanding of what they are. The in-suite service menu could definitely use an overhaul. There needs to be a way to fine tune your selections, instead of pretty much having to re-write everything in the comment section due to lack of customization options in the selection process.
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2 years ago, unhappy renata
Awful experience
I arrived on the 12th, and been unable to use the app because my information was entered completely wrong in the system. I kept being told that I was doing something wrong. It wasn’t until the local concierge nicely helped me and discovered there was the wrong birthday. I lost 3 days of reservations at the restaurants I desired. Unable to order room service too because the app was not connected. The phone in room was broken so We were had limited resources there too. Don’t think I will be returning to this resort.
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2 years ago, kingmaneasta
We are traveling with a group of 10 and they can’t accommodate a table of that size for dinner. They require a reservation a day in advance and everything is always booked. Reservations open at midnight and are full by 12:05, leaving only the buffet, which still won’t let us sit together as a group of 10. 6 is the max they will let dine together. We booked a family reunion trip and can’t even eat a mea with my 85 yr old mother . They are making her choice who she has to sit with . The service is sub par and the place is over due for a good cleaning.
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2 years ago, tumblemonster
Terrible, nearly useless app
This app is almost useless. Either the resort overbooks to the point where they don’t have enough tables to feed everyone dinner, or they purposely force you to use their inefficient human butlers for some dumb reason, but either way the app reservation system is an exercise in frustrating futility. The rest of the app is mostly incomplete and unresponsive, providing no detail into anything you might actually want to know (restaurant hours or where to rent paddle boards, for example).
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2 months ago, reecie20
Not great for large groups
This app isn’t great for parties with adjoining rooms as they are considered two rooms. This means you have to have the app downloaded on two different devices, one signed into each room in order to reserve dinner reservations. Otherwise you get an error saying you can’t book more than the people assigned to the room. For 2 adults and 3 children, this app isn’t user friendly with the required dinner reservations
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3 years ago, Bamagirl577
Our stay
Over all a great experience but you will do a lot of walking. Carts will drive past you and not pick you up. The infinity pool staff are wonderful.
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2 years ago, 22robin
Easy to use
I wish there was a filter to quickly see only the restaurants that had times available and/or filter by what time was available.
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2 months ago, Relentless008
Questionable Issues
I was told to download the app due to being able to access menus, activities, etc. However, it doesn’t allow or display those options. I am not sure why. Any help? It gives an error message 404
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3 years ago, wakeupandsmellthedeepstate
Roxanne at the front desk/manager was the best she is impeccable. Her customer service goes above and beyond what one would expect. Please let her know how much we appreciate her help
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2 years ago, DcoyPapii
Great Experience
My husband and i had a great experience. The customer service has been top tier, extremely accommodating. TSR resort and this app has made this a great experience!
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1 year ago, upset travel guru
We were told we would receive VIP service; haven’t. Told that we weren’t going to be “sold” anything at the presentation; that was attempted. The food hasn’t been the greatest. Can’t get a washcloth to save our lives. And there’s no waitstaff offering drink service on the beach!
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6 years ago, Xx ultimate forge xX
App works!
I don’t understand these other reviews because I downloaded it and worked great, can’t wait to use it when I get there!
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12 months ago, Paulie May
Roy and Venessa!!!
You cannot believe the service these two young people gave us… Extraordinary! So loving and fun, they totally made our vacation!
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4 months ago, “Douglas!!!
Food service
Has been on time and good.
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1 year ago, ReloBoi
The rooms are beautiful and spacious! Plenty of hot water available immediately!
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1 year ago, pissed9180
Can’t login during my stay
Have tried numerous times to login to the app to make reservations but every time it fails, only good thing is the map and info but reservations is no bueno
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3 years ago, Jmacdoggg
Needs a lot of work
Not user friendly and lacks crucial information about times (transportation especially). Just lacks a ton of information and the map is no bueno
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1 month ago, anarose2
Wonderful Stay
This place is tranquil. A soothing place to stay and enjoy a free dram place. Beautiful people
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5 months ago, Mihran55
Best hotel Ever
Thanks to Julian
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3 years ago, Salsassin
So far meh
While the service, scenery and drinks have been great, the food has sucked in the ala carte dinners, except for Boghali. The mosquitos and humidity in the room made it hard to sleep as well.
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5 years ago, Mr.Ludojad
Doesn’t work on new phones
App doesn’t even start up Unless you have older phone I have iPhone XR and it doesn’t work but my wife has iPhone 6s and it works fine
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5 months ago, Disappointed Cricuteer
Difficult scheduling
It is very inconvenient to try and make reservations for a group of 13 together
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7 years ago, hernanD
doesn’t work
if you create an app that is supposed to download content from a server, you must ensure your server is working, otherwise you get this kind of review. content is not available, server is not working, I dont know, this app is worthless
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4 years ago, Chelesol
Major upgrade
Who knows when this app was created because it’s giving information from me than two years ago. The resort Isla Mujeres otra been running since last March and here they’re talking about construction of the place... UPDATED ALREADY!!!
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7 months ago, Mrozygvvndsnb
Late night menu problems
Can’t access the late night menu to order food
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2 years ago, MSCURLEW
Where’s the English version
Attempting to open this app and it’s in Spanish-do not see option for English language
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5 years ago, DaSchwartz83
It frequently will not open, or cycling through the menus will cause it to break until I restart my phone. They clearly spent very little money to develop this.
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3 years ago, Abell One
The app has been useful in planking meals and locating things to do.
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2 years ago, Doeb_
They’re trying to make me agree to terms and conditions in a language I don’t read without letting me change it. Seems suspicious.
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3 months ago, Cmi1ll
App stinks
We have 2 rooms and have to make two reservations to dine together Hotel won’t help - says use the app.
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5 years ago, SeahawksRussellman
If I knew Spanish
If I knew Spanish maybe it could be a little bit useful. Where’s the press 2 for English?
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2 years ago, Vedubaba
Place is good but food and room are average
Place is good but food and rooms are average.
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4 years ago, SD5152
Doesn’t work
I downloaded this app but can’t even open it on my iPhone. Waste of time.
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1 year ago, DashingDave
Room not ready by 3
And our garden view is a fence. Stay somewhere else…
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5 years ago, How about we get a move on
If you’re looking for an app that’s only function is a black screen, you got it.
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5 years ago, 1230666maxx
Grand Palladium app
The app worked up until the last update. I don’t understand what happened?
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11 months ago, SimplyMeJennifer
Mi Mujer enchanta los Huggie Huggies de el conductor de ARCHERY!
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6 years ago, Belinda@:-)
Doesn’t work
Don’t waste your time downloading this app. It never worked!
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5 years ago, Jnwiggs
Awful App.
It doesn’t even include the entire hotel group.
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4 months ago, LHNKAZ
No restaurant descriptions
The app only has general food descriptions. No menus.
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2 years ago, Onawimb
Hot garbage!!!
Worst customer service that I’ve ever experienced in all of Mexico!!!
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2 years ago, Hankfoo
Masks mandatory for outside eating????
I didnt expect mass psychosis in Mexico. I feel like Im Im vacationing in NYC or California. Horrible.
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2 years ago, MariaHome
‘Im dying. It is so good.
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2 years ago, Lourie ann
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12 years ago, Father of 4 boys 29765
Great app for getting info on upcoming vacay. Can't wait to get there!!!
We will be leaving in a few weeks for GP Riviera. This app gives great info on current/upcoming events. Can't wait to use it while there.
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3 years ago, makjdidhjen
Dirty room, blood on towels, dirty linen
Very dirty room
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10 years ago, Killer baby55
I love the app! It is easy navigate with the map and it has nice thugs to do.
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12 years ago, Anaelmo
Very Useful for Guests
Very Useful app for our stay at Palladium!!
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