Download app, register, enter credit card, and make reservation. I selected to valet. No one is there when I arrive, but I walk around and find someone, show my reservation and it really didn’t matter that I had done this on the app. When I return, my car was waiting (that part was excellent, but has nothing to do with the app). When I paid, the app did nothing for me, and their system could not take a credit card. Fortunately I had cash, but this is 2018 and they should let me pay with the app or at least accept ApplePay. Getting reimbursed for cash is a pain. This app was completely useless and a waste of time.
Need back button when view/click on existing reservation
Great App for the convenient airport parking. There is a major flaw in the view upcoming reservation. When you click on the right arrow on upcoming reservation, there is no back button, and there is NO way to get out this screen without modify or cancel the reservation. (Shutdown the app won’t even get you back to home screen) I ended up have to “modify” the reservation to just be able to use this app again. App designers, please give user a way back to home, lol
I have an account that I verified online. App will not let you log in. As you have to scan barcode when you arrive or check out I guess they want you to either take a picture of you barcode and hope that works or go old fashioned and print everything out. Extremely frustrating
Park and Zoom provides a good service - their low is convenient, staff great, and shuttle consistent. But this app is indescribably bad. It is usually down. Meaning no ability to scan your barcode, no accumulation of points, and no access to the discount feature. In other words - useless.
Multiple issues when trying to register via app. No info given as to the reason for “unable to register”. Backed out, entered all info again with same result.
Attendant yelled at me saying that it ‘only works in daytime mode’. It’s the middle of the day. Maybe he meant it doesn’t work in dark mode? Come on folks. This is not a hard problem to solve.
Registration failed with unknown errors, however I got and mail saying I was registered. Then login fails with unknown errors. If there really are errors, you need to make the app handle them better so the user knows what is wrong.
You can’t check out on dark mode. So you have to switch the app to light mode. Most other apps just display a readable barcode or QR ona white background even if in dark mode. The calendar for choosing dates uses a scroll wheel for each of day month and year. And defaults to 1/1/2000. Currently you can’t make a reservation as checkin times as well as parking type have no visible controls. And it won’t let you make a reservation without. This app used to work.
I can’t figure out how such a successful parking business can function with such a crummy app. When I arrive at the airport they want to see the QR code provided by the rezzie- THERE IS NO QR code! There is a bar code and they are quick to say that is not the right one. Please improve your app or we will return to The Parking Spot. They are technically updated!
Flying out of Austin–Bergstrom International Airport? Reserve your parking space in advance with the Park&Zoom reservation app! Park&Zoom is the easiest, zoomiest way to get to your terminal, and our app makes it even easier. Just download the free app, choose between our standard Covered or luxury Valet parking, reserve your space, park, and ZOOM! ZOOMCLUB – Sign up for our ZoomClub or log into the app with your existing account to rack up points toward coupons, free parking days, and other cool perks! GUEST RESERVATIONS – Don’t want to take the time to sign up? No problem! Just choose the option to make your reservation as a guest. VIRTUAL MEMBERSHIP CARD – No need to dig through your wallet. Our app comes complete with a virtual membership card for ZoomClub members. GET DIRECTIONS – Need help finding our facility? Use our app to get directions, no matter where you are. LOW FEE – Reserving a space at Park&Zoom only costs $1.95, and when you join ZoomClub, your first reservation is free! EV CHARGING – Have an electric car? For our valet customers, charge up with one of our free EV chargers while you're away! ENVIRONMENTALLY FRIENDLY – Park&Zoom is committed to keeping Texas beautiful! Our facility features energy-efficient LED lighting, a retention pond for recycling water, and a shuttle fleet comprised of Ultra-Super Low Gas Emissions diesel shuttles and all-electric shuttles.
