If you live in Chicago and own a vehicle, this is a must have app. This app allows you to pay for your Parking and load it conveniently without having to feed a meter. You can extend it as you see fit. I love how you’re able to load multiple vehicles to your profile so you can pay for parking when you’re riding with friends. Now that they have fixed it so that it now only reloads your account once your balance is at $0, it is perfect. It used to load when your account balance was at $10, which sucked because you never really were able to use all of your balance. It also seemed like a crime for them to keep your money. That issue has been remedied and I have no issues whatsoever with this app. Enjoy!!!
I don’t know how this is so highly rated as it currently is…
While I appreciate street parking has been moving from meters to mobile apps this one is absolute garbage. First off as a visitor from out of town here for work, the requirement to preload a minimum of $20 is ridiculous. Say I only use $10 with of parking. Now what? I have to hope I remember the next time I’m in Chicago that I have $10 of credit left? Will that even still be available when next I visit? Second and final really, once I bit the bullet and paid the $20 min account funding the app just won’t work. I get to the login page asking for the pin I created. I enter it. It takes me to “update information” page. The current and correct info is already there. I save. “Your info has been updated and saved”. It returns me to the login page. I enter my pin again. It brings me back to the update info page again. There are no other options except “save”. I closed the app multiple times and no matter what when I reopen it’s the same issue. I was just robbed $20 by the city of Chicago and it’s garbage parking app. In conclusion just find a parking garage or meter. At least when they steal from you as far as price it actually results in a designated and safe parking spot.
The functionality of the app is fine. Works just as it should and is convenient. The best feature is that you can reload the meter from your phone and don't have to walk back to the car. I would give this app five stars if they were upfront and honest about the cost. The developers need to admit up front that the app costs $10. Their prepaid system is shady. You load your account with $20, so you would thing you'd have to reload once the balance gets low. Nope. You must reload with an additional $20 when you get to $10. Example: I had $11 left in my account. My $4 parking would have left me only $7, which is below their $10 minimum. So it charged me $20. In summary, I needed $31 in my account to pay $4. I can never use that last $10. I contacted the developers about this previously, asking if I could get a refund since I very rarely need parking in the city. They said they don't give refunds. So if I can never use that $10 in my account for parking and I can't get the $10 refunded, why not just admit that you're keeping my $10 as a cost for using the service? Just charge me 10 bucks and then show my actual usable balance in the app.
Too many steps and if you get sidetracked it’s costly
I hate this app. There have been too many times that I have forgotten to finish my purchase. You click and click and click and you still haven’t made your purchase. If you are paying for parking and receive a call and forget you were only on step 3 of four (even though it feels like you finished because there are sooo many steps- for example every time I need to confirm the only car license plate I’ve entered is the one I want to use). I did this today and got a $50 ticket because I didn’t complete the final step. I think the app needs to have a feature to remind users if they haven’t completed their purchase. I was gonna pay for two hours, left after just an hour, found a ticket, unlocked my phone for the first time since receiving a call as I paid for parking and there it was my $4 charge that I hadn’t actually okayed. So instead of $4, parking cost me $50. Please make your app more user friendly by helping them not get tickets due to incomplete purchases
Perfectly done! Great app, a must-have if you park in Chicago. People, don't complain about a $20 reload. If you can afford to have a nice smartphone and this app, you can swing the $20 "prepayment." The fact of the matter is that this app is all about convenience, usability, and great features. You can easily continue to extend your parking, just by choosing a longer time period! Plus, it does one other thing which is very cool: Instead of charging you each time you re-up your parking session, they accrue it, giving you a single charge at the end of your session. Most apps would make separate charges as you go, but these folks thought ahead and made it just that much more user-friendly.
This app is the only one I am aware of to assist with Chicago street parking. It must have been given a monopoly, because otherwise someone would have provided better and less expensive service. It charges 35 cents every time you use it. The minimum parking time is one half hour, so if you want to go in a store for five minutes you get charged about $3.00 instead of 50 cents. Now let’s talk about re-setting it if, as happened to me, I had not used it for a time and had forgotten my passcode. The app wanted my old credit card to re-establish it. Of course, the card had expired and the replacement had a new number. The app would not allow me to start anew even with my new phone or let me use another card. Nor did the app provide any alternative means of getting it restarted. I had to research it online and then contact the app operator. Ridiculous.
This app allowed me to stay independent. When the State began charging handicap drivers for parking (except those with handicaps so severe they wouldn’t be able to drive themselves ... what a joke) ... I was afraid that I would have to stop driving myself because it meant I wouldn’t be able to park on the street. For people who cannot walk very far, having to walk to the pay box, then back to the car is not possible. When this app became available, I was thrilled!!! Not only do I not have to walk to the pay box, but I don’t have to worry about getting back to my car if my appointment is running late. I can just add parking time from my phone. It’s wonderful!
Paying for parking via mobile is great, but every time I use this app, I can’t help but feel ripped off by their system. The app works on a padded account, where you start by paying $20 to use anywhere for parking in Chicago. When that $20 empties and you’re at $0, the app will automatically charge you another $20 to replenish your account. Personally, I wish they would allow me the option to load up however much I wanted to, or just charged me the specific amount of time that I wanted to park per-purchase. But no, no option for what whatsoever. Additionally, after you enter your credit card information and allow yourself to be charged with the upfront $20 pre-load fee, the app prompts you that you will be charged an additional 35¢ processing fee per purchase under the max amount of time. So basically, if I wanted to use this system to park somewhere for 10 minutes while I run into a store, a 25¢ deduction automatically turns into a 60¢ deduction. The service fee should only hit one time during the initial $20 charge/reload if it were actually for service and not only for profit. I’m going to go back to using the pay boxes after attempting to use this app. Do yourself a favor a follow suit. DO NOT USE!
We had a weekend getaway to Chicago and this app was perfect for parking. The signs are pretty clear to see from your vehicle so it was easy to just pay while we were still in the car. It also is very convenient when you need to extend your parking you can do it straight from the app and not have to go back to the parking meter. we have use this app before when we had a rental vehicle and when I signed in using my phone number they still had previous parking spots as well as the license plate available so that will come in handy next time I bring my car back to Chicago.
If you park in Chicago even just every so often this app is worth having. It's free, connects to your debit/credit card, and so easy to use. Not to mention, it alerts you 10 minutes before your parking is about to expire and gives you the option to replenish. Makes no sense why anyone would use the old fashioned pay boxes when you have this as an option - it's way simpler, much faster, and you won't have those annoying parking slips floating around your car any longer.
This thing is simply insane. Asks you to deposit $20 straight away, because unlike every other parking app I’ve used, you can’t simply pay as you park. Why? Who knows, but I backed out of the $20 ask when I first downloaded app and just used the pay box. Now, when I re-open the app, I’m in an endless loop where I can log in (with a pin, for some reason) and update my contact info and nothing else. When I do that, it logs me out. Not that I want to drop $20 on this thing, but there’s no way to even do so (much less pay for parking) if I did. I’m pretty sure the only way I even could see that screen is to delete the app, redownload and start over. Congrats to the small child who got Chicago to pay for such a lousily-made piece of trash.
I feel like i was robbed of $20. I went to pay online under the assumption that it would be easier to pay online than to go to the meter, then I found out you need to pre-pay $20 to your account. This would be fine, however, the app not only did not work, but it also does not let me have my money back. The user interface is also terrible and the app just looks ugly, which only makes the experience of losing $20 worse when you realize how empty the app is, and the only way of getting in touch with Park Chicago is through their website. All this just to find out that they do not return you the money, even when you changed your mind about using their horrible app.
The convenience is alluring but honestly you're better off just paying at the meter. If it is cold or wet out you should be dressed appropriately regardless. This garbage app is a about fees (fine $.35, I get it) but it's the reload feature that feels like theft. Why $20? If I have $12 in my account and my parking is $6, I shouldn't have to add $20 to pay for my parking. LET ME USE THE AMOUNT ALREADY IN THE BALANCE!!! Is this run by people who need an account they can borrow from so everyone is part of their collective savings account with the $10 minimum. So many things seem wrong in this system but for some reason the app was never updated to make it not asinine. I will never use it again or recommend it. I'd rather have frost bite or be drenched in a monsoon than support the idiots who run this app.
The only thing that would make the app better is if you could tag certain frequent parking zones as particular item, like Addison and Racine etc. AAND for its loyal customers the app should offer redemption on your time. There are other city parking apps across the country that offer to give the time and money back if you are leaving earlier than anticipated. This would not only attract people to the app, but keep them actively using it. The app is super convenient, especially when you are parked in a zone overnight and don’t need to leave you bed to add time.
Love this app (except for the fees, but what's to expect from living in Chicago) anyway, this app is very easy to use and convenient! No more running out to feed the meter with coins you never have enough of. This app alerts you when you have, I believe 10 min left on your parking session. Once you are alerted and need more time you can replenish your time right from your phone app! Love it. Very easy to use. Also, saves the license plates that you use so you don't have to memorize it.
This app has let me down many times and it doesn’t work when you need it most. It randomly will not allow me to reload my balance. The credit card on file is still valid and works fine elsewhere but ParkChicago tells me the payment method needs to be updated. Then I put the same CC info in, the app seems to accept it but I cannot use the balance to park for a period of time—usually I have to kill the app and restart, sometimes multiple times. On top of the bugs the User Interface is confusing and unclear. There are many times where I’m left wondering if a transaction went through. Also, I’ve been double and triple charged many times by this app.
Updated: I used this app to park and paid 14 dollars. My parking time was still not expired, but my car was towed because today was the Christmas lighting day and no street parking was allowed. Shouldn’t the app reflect that information? This app worked well until recently. I only received a reminder at 10 min before expiration. Talking to friends made me forget the time. I was a couple of minutes late to extend the time from my phone. When I returned to my car, I saw a ticket issued during that a few minutes window. If a ticket has been issued, shouldn’t I be notified? This experience made me feel that the app is being used to ticket people as soon as the time expires.
I don't like how it forces you to pay a certain amount to replenish your card. What if I don't have that amount? What if I need X amount of money for something else. This is inconvenient and this app. What about if I want to move to another city or close my account down, then what? What if I'm moving to another city, why can't my account just reduce to zero why shouldn't be this difficult to close it. From what I've seen so far this would be the only option… not everybody has a money tree in their backyard. Not to mention the $.35 convenience fee they charge if you don't pay for the maximum hours. 🙄
I give two stars and here is the reason why.. This apps is good and I have no problem with it. It’s good to use while your doing something busy and don’t have time to pay up front by pay box. You don’t have to go back and forth. You can reload it anywhere, anytime. What I don’t like is, they actually tells you that you can’t stay no more longer than the time they expected at that hour. I wish they could just extended the hour 24/7 or any costumer options to do so. I just think they could give an options for Costumer to transfer money to bank or credit card or other options when you don’t need it anymore. I don’t live chicago but I go there for concert or other events. The cost of using online apps is highly expensive to compare to the pay box. I don’t think that’s a great deal and there’s no point. However, I thought it’s the same and cheap. I’m disappointed. I honestly think it needs more updates, more optional for better use.
The developer had clearly made the parking meter company rich and not have considered customers need. They have designated slot with minimum commissions automatically withdrawn. . If you really care customers. Do pay attention and reply back your update. 1. If parking customer have moved away from designated area the customer must be able to deactivate the meter stating he is no longer need and must be refunded the remaining amount. 2. There must not be two simultaneous active session. One must expire in order to begin second. Unless the customer is using for another vehicle. 3. Customer complaint must be in app it self, instead of emailing. With picture uploading facility. Just like Uber and Lift does so customer can leave a feed back. 4. If customer in error pays for parking and later realizes it’s a sanitation zone day or construction. A customer must have ability to cancel the transaction to begin a new one. I shall revive your service once above complaints are rectified. Until then your service is just money ripping and a shame to community.
We really enjoy this parking app. Parking is expensive but the app is wonderful and the fact it works well in Chicago where cellular service isn't the best, is awesome! We love it and like the security of knowing we can pay for parking, get alerts and avoid tickets all at the convenience of our phone. Highly recommend. Remember, the makers of the app don't determine the price of parking, but allows for a secure, convenient way to pay for parking.
Just like the City of Chicago to charge fees for everything 🙃
UPDATE 4/8/17: Had to add a fake debit card into the app so it would stop RELOADING my account after I was going under $10. Like really???$10 gets you a lot of parking but for some reason the app won't let you go under $10 to use. So this app is very "smart" making you load your account with $20 before getting anywhere with it. So I did that. Thinking I live here in chicago and park frequently. Park LESS THAN 2 HOUR = $.35 "convenience" fee. So there, you're already uncharged 35cents more. Shows you a timer of how much time you got left. But once your funds get low, makes you pull out another $20. In going to try to put a fake card in to stop it from that
Really good app to make paying for parking easier. One thing that would make the app great would be to add a feature that lets the user select a zone based on their location. For example, I was at my dentist’s office this morning prior to paid parking times. The location feature would be great so I don’t have to run outside to get the zone number if my appointment runs late. User can confirm if the zone jives with the address they’ve parked at. I think this would be a helpful feature.
There are certain streets of Chicago that have eliminated the ability to buy a parking pass (and putting it on your dashboard). Now, you have to pay by entering your license plate every time you park, or downloading this app. When you download this app, you have to load your card with at least $20 worth of credit. Also, anytime time less than two hours is charged a “convenience fee” of $.35. Don’t let the words trip you up: the convenience is for them. They now have an influx of cash by people like you pre-loading your app, whether you use all the money or not. It’s convenient for them so they can easier write you a ticket without having to check your dashboard.
For going on 3 years now, there is no way for me to use my account and there is no way to access customer support. I would have to literally change my phone number to access an account on this app. So thanks to this app being poorly designed and without service, I have gotten several parking tickets over the past 3 years due to not being able to add more time to my parking, and not being able to make it out to my car to pay on the meter again in time. The poor design of this app has cost me a significant amount of money in tickets. Big thumbs down.
If your considering coming downtown Chicago. I recommend you to have the parking app it is very easy to use and more than anything convenient. It lets you add more time even before it expired that is amazing. It gives alerts when your about to expire incase you want to add more time that way you avoid a ticket.. to me is the best app ever to pay parking.. you can also add multiple cars.
This is the best app ever. It’s easy to navigate. No more dealing with quarters. No more feeding the meter in the rain or snow or fumbling in the dark. You can pay while you sit in the safety of your car. And best of all if you overstay your time you can remotely add more time. It also alerts you when your time is almost over. Download it. You won’t regret it.
I thought it was just my phone but I’ve talked to a few other friends who have the same problem. Trying to open up the app on the iPhone it immediately closes and prevents you from getting parking. If you do get through it takes 10 to 15 tries. Then when I’m in a high-rise, I can’t re-up the parking because it won’t open the app again. ParkChicago suggested just logging into the website but that becomes difficult in some areas so you expect the app to work. I will be standing outside of my van and trying to open the app and it pops on and pops off.
I was locked out of my account years ago because I no longer had my payment method that was on the account. In order to get back into my account, I had to provide the details of the credit card I NO LONGER HAD because it was stolen. There is no way to get back into the app in cases like this. This is the only app I’ve ever used that locks you out if you can’t provide the exact details of a payment method you once had on the account. Im shocked that this is how the app functions and I hope they change the login page to use a username/password instead.
I downloaded this app yesterday and it has done nothing but take my money and crash. I am unable to sign into the account created yet the so charged me twice for payment after saying the payment failed. I am out of money and I cannot use the app because since attempting to log in the app now crashes when I try to click on anything. I keep clicking sign in and it keeps sending me to update my profile. It never logs me into the account and the refund for requires an account number to be listed. I don’t know what type of scam this is but I wanted to warn others.
Will only allow you to pay for three hours at a time! I have gotten so many tickets while using this crappy App because of the time restraint. They will not allow you to pay for a full business day from 8am -10pm. I have to keep waking up from my sleep to add more time and anyone who works nights know how hard it is to get back to sleep in the day time. The developers should consider making longer hours an option. Until then this is the most corrupt Chicago type of thing that exists in this crooked city.
It’s a complete ripoff that this app charges you the 35 cent fee when there’s less than the amount of time left on the meter for the day for it to be considered “maximum.” For instance if its 8:45 and paid parking ends at 10, so i buy the maximum of 1 hour 15 minutes, and I still get charged the “convenience fee” because it’s not 2 or 3 hours. It’s a scam and it takes away from the money I put on. Also, why do you have to re-up with 20 dollars or more every time? What a racket living in Chicago is.
If you live in Chicago and own a vehicle, having this app makes your life considerable easier. Sometimes you’ll find yourself somewhere for longer than you intended and this makes it super easy to add time to your parking without the hassle of running in and out. But I have two issues — the service fee is a bit much and the app developers should really consider allowing users to transfer time by simply changing the zone number. Like I said it’s convenient but it’s definitely not perfect.
I love this app. I find it convenient and safe that I don’t have to pull out a credit card on the side of the road and stare a machine. I can pay from inside my car. I also love that I get alerts when my parking session is ending soon. Also, it’s generally better to select the max. The fee on short parking sessions is sometimes not worth it.
I have not had any issues with the functionality of the app, but I am upset that my credit card is billed for $20 which is stored in the app as a “credit” and then get charged a $.35 convenience fee (per use) if I do not book the maximum amount of time I am allowed to park in that specific zone. The app billed my credit card once, to save them money in transaction fees on each charge I make, so why I being charged transaction fees on each transaction? This isn’t right. The way it should work, if they insist on charging transaction fees, is they should charge you a transaction fee of 2% on the $20 up front. The way this is done now is basically a cash grab. I have only exclusively used the app instead of the pay box because of the pandemic. I should not be charged a premium because it’s not safe to use the free version. Ideally, there should be no fees until COVID-19 no longer poses a threat.
What happened to this app? It use to work pretty much without fault. Lately it’s failed to connect to the credit card I’ve had on file 2 times. It gave me a declined message and when I called the credit card I was told there was NO attempt to charge my card. The creators of the app have fallen asleep placing the blame on the credit card thats been used for 5 plus years. At the top of the food chain I’m sure its another financial problem due to the city being broke. Thanks Chicago, go F yourself!
The app is convenient and great for not having to run out to meter to reload. But tickets still happening because meter attendants not paying attention to it. And major WARNING! If you have a vanity plate with letters at the end, you must use those letters as well I’ve used the app for years without them and no problems but just got ticket for not having the letters. The meter maid admitted when I came to car that she knew i had paid but gave me ticket on the technicality.
The app has not worked for months now on my iPhone. I've let them know and a rep emails me once a month literally just asking "is it working now". No. It is not working. Why? Because nothing has changed or been fixed since the last time she emailed me. And she never responds after I tell her no. The following month she will just message again asking if it works now. Which the answer is obvious. Minimal customer service, requirement of twenty dollars every time you want to replenish account, fee if you use under a certain amount of time and oh-it doesn't work.
I love how convenient this app is to use and the fact there is a timer to remind you if you need to pay for additional time. The $10 charge for this app is what throws me off So pretty much if your balance drops to below $10 you have to replenish your account with AT LEAST $20 more. I had an $11 balance and I had to pay $2 for parking, but since my balance would be below $10, I needed to replenish $20 to pay for a $2 parking session. I don’t understand why I would need to keep a balance of $10 in my account—rip off!
I've never had problems using the app. It's great being able to pay while you're still in the car and avoid the cold or rain. I do think the price to park is high especially having to pay a convenience fee if you park less than 2 hours. The city of Chicago finds any way to squeeze money of its residents.
The app works fantastic. I'll echo what others have shared about minimum balances and fees. Again, this IS Chicago we're talking about. My issue is this: I've been ticketed twice in two months for supposedly not paying the meter while using this app. Perhaps they could work on better communication between the app and the parking meter employees who write up tickets? It's ridiculous, tedious and time consuming for me to have to contest these tickets that aren't valid.
This app adds $.35 as a "convenience" fee every time you pay for parking if less than 2 hours. That also means if your meter is low and you need to add more. Total crap. Also, you have to always replenish with a minimum amount of $20. What if I don't need to put in that much? Yes, the iPass works the same way, but at least you pay less vs. going through the manual toll. There's a benefit there. This is just another way for the city to get their dirty hands on my money. Used it once, won't use it again.
I’ve been using this app for years and still they cannot add a “wheel” function to select your specific hour and minutes. Want 45 minutes? You have to touch the screen at least 45 times — once per minute — to arrive on 45. That’s just silly and unnecessary. But that’s Chicago, or anything associated with this second-rate city. I’ve sent them feedback multiple times to no avail. Surely, it cannot be difficult to modify the app to make it easier to use. But that would be too logical, right?
A must have app if you live and drive in Chicago. Makes parking and renewing your parking so easy! I’ve never had any real trouble with the app. Beware of low connectivity areas that you might be in because you may not hear or get the 10 minute reminder with your current session is about to run out.
Makes updating my credit card painful. Doesn’t say what’s out of date and doesn’t remember any numbers. Everything must be re-entered When it refused to accept a payment, it took a 5 minutes to redo everything. Didn’t remember where I had tried to do a Parking session had to re-enter that also. Worst is I think the city uses this to target meters that are expiring. Got a ticket the exact minute that my meter expired! Big brother is watching all of us and optimizing their income.
As the title says, this city grabs your wallet in any which way they can… parking is paid pretty much every single street you turn down, and history shows it’s a shady dealing that lead to the monopolized marked of tax paid roadways.. THIS MUST BE CHANGED… HOWEVER, if you’re trying to pay for parking in the city, there’s no easier way than the use of this app.
I recently discovered this ParkChicago app. It’s great. I enjoy the fact that when I ready to park, I can just enter my zone number, enter the time I wish to park and get out and go. A cool feature of the app, it allows you to add more time from wherever you end of, be it shopping, eating and going for a stroll. Great stuff! .....,,Passport, keep it coming!
I don’t drive too often in Chicago, but am starting to use my car more often. I can use the app anywhere in Chicago to pay for my parking spot. The app makes it easy to register your vehicle and pay for the zone time. Highly recommend.
Plus: It’s really convenient to be able to renew your space remotely when you’re at a movie. Minuses: Why the hell doesn’t it use your current location to bring up a list of nearby zone numbers, and maybe pre-fill in the most logical one? This is 2017. Also, if you ever add another license plate for an extra car, and then wanna remove that plate later when you sell the car, you’re SOL. You can’t edit that list. You have to delete the app and re-install.
You have to charge your account with an initial amount of $20 dollars if not you can’t proceed to park. If you want add another amount less then $20 is not possible! You get charged .35 cents to add less than 2 hrs of parking. They call this a “convinience fee”? What an irony, this is the complete opposite ! So if you need just another 2 hours of paking you can’t unless you get another $20 dollars added to your account. Basically you are forced to spend an endless amount of money without no options. City of Chicago is always out to get your money, period!
Chicago, say hello to convenient parking! With the ParkChicago app you can manage your entire parking experience from your smartphone. No more quarters. No more running to the meter. Pay, extend and manage your parking session with just a few taps. It’s easy! Get Started Today: 1. Download the free ParkChicago app 2. Park where you see the ParkChicago signs 3. Pay for your parking session from your phone The Perks of ParkChicago: - Receive notifications when your parking session time is low - Extend your parking session through the app - Receive email receipts at the end of your parking session - Manage your parking history through the mobile app - The ParkChicago app links to the ParkChicagoMap app where you can use an interactive map and search features to find parking at competitive prices in Chicago city limits. Say goodbye to garage fees and reservations! Make your parking experience as simple as possible – download ParkChicago today.