Kimberly R. Is awesome! Customer service 2nd to none! Had a item we couldn’t find she emailed me back the following day with all the information and literature needed for replacement and repair!! Definitely will be order more often from parts town!!
We have been trying to edit the information on the credit card screen. Very difficult to figure out. Still the wrong information is on the card that we use for instance, the name is not the one that is listed and the person who’s card it is has had her name changed make it easier to edit that information would be fantastic, thank you
You guys are doing wonderful kept thinking of beater ways to connect with your costumers When I reached out to customer service my problem is taken care of promptly and smoothly 10/10
I was disappointed that the other tech from our company got a personalized calendar but myself and the other tech didn’t what happened I think I’m going to shop around for my supplies for future orders.
The last two times I’ve tried to check out using my desktop computer it just sits there and spins and thinks it never completes the order. But if I use the app on my phone which isn’t my company‘s phone it goes right through? Just weird
Parts Town has a nearly everything that I need when it comes to commercial kitchen repairs. I wish they would give better prices for small businesses like my ownIt makes it hard to compete with larger companies but as far as the app and service it’s great
App worked great until I had to upgrade to iOS 11. Been using it on phones from 3GS up to 6. Upgraded to 8 plus due to iOS 11.0.2 bricking my iPhone 6 and doesn’t work for my phone. 8 plus running iOS 11.0.1
We are a service company on Long Island and have a constant need for parts identification and service manuals. Partstown has answered this need 'on the money'! Not only do they stock probably about 95% of the parts our company needs to order but this app is priceless when a technician is on the road and needs specs or a parts breakdown per manufacture per model. We will continue to do business with Partstown and use this wonderful app! CTC, Long Island, NY
I was saving some parts in cart to order later and for some reason few days later my cart was empty so I have to star all over, what a waste of time. You should add Save for later option or fix the cart problem.
I've been using the app for about 6 months now, it's slow to load up most the time and the models that you search for documents for are not always right. Seems to shut down a lot on its own especially when requesting things. My manuals I have downloaded on my phone just recently will now say "null" after scrolling down the list. So you have to get to the area you think it is then go to the parts screen then go back manuals then whatever is on the initial start of the manuals screen will be displayed but if you scroll again they will say "null". But overall it's a great idea to get manuals and parts lists especially when your employer does not want to join the rest of the computerized world and all your left with is your own smartphone to aid you in finding schematics and procedures
This app just keeps getting better with each upgrade. It's not perfect yet ... Want to see my orders ... But I am still very impressed with the clean look and access to manuals. Also love the new text message capability Parts Town recently launched.
This app is really well designed. It's purpose is to help you find OEM parts and it does a great job accomplishing this. The e-commerce portion off the app runs smoothly and allows you to order the part you need quickly and without hassle.
The first and #1 app in the foodservice equipment industry allows you to take Parts Town on the go! Find and buy the real OEM commercial kitchen parts you need and access online equipment manuals with our user-friendly, innovative parts ID tools. Wherever your day (or night) takes you, we’re here to help every step of the way from simple fixes to large projects in commercial kitchens. Quick Search – Search by manufacturer, model and/or part category all in one place to swiftly narrow your search. You'll find everything for fryers, combi ovens, ice machines, refrigeration and much more. My Equipment – Log into your account to save the commercial kitchen equipment you own or service to access parts and manuals. My Parts – Save a list of foodservice parts you use most for easy reordering. Saved Manuals – Find the OEM manual you need, download it to your device and save it for easy reference. Smart Manuals – Tens of thousands of hyperlinked commercial food equipment manuals that lead directly to product detail pages. You can even save them on your device to view offline. Interactive Diagrams – Bringing technical schematics to life, these diagrams show a detailed breakdown of parts. Refer to product details and add a part to your cart without leaving the diagram. Serial Number Lookup – Enter your equipment’s serial number to see an exact list of restaurant equipment parts needed, along with available warranty info. Synchronized Cart – Your shopping cart is available across all of your devices when you log into your account. It’s easy to pick up right where you left off anytime. Order History and Tracking – Just log into your account to see your previous orders and find out where your stuff is. Live Chat – When you need a little help, chat with a friendly expert in real time. Join the hundreds of thousands already here when you download today! We’ll see you around Town.
