THE worst registration process. Once they email you the confirmation link, and you click on it only has two fields for password but not for email. When you submit, it says email incorrect. Easiest thing to do is just say “forgot password” then set your password. Everything else in this app flows with the same amateur incompetence as stated above. I have serious concerns giving my payment info to this company if they can’t make a proper app. I will recommend to my school district to switch to a different provider. This is a joke!
I would give zero stars if I could. This is such a difficult app to use, it has multiple glitches, fails regularly. The fact that I have to pay any fee for such awful service absolutely aggravates me. Unfortunately the app developer has no incentive to be better, since the school districts choose the app and as a parent I’m simply stuck using it. I’ve been asking my district to change for two years now, hopefully next school year will be the year they get rid of this terrible app.
Cannot get past the dashboard listing my student’s name. I repeatedly am asked to enter my login info because “I have been idle too long” and once I do, I receive the same message again. Even after deleting and reinstalling the app, I continue to be stuck in the same repetitive loop. At this point, the app is useless.
Everything works and goes quickly on my end as far as this app goes. It’s very easy to add lunch money to your child’s account or pay school fees with this app. You have to actually read the prompts and people are just lazy.
Was already set up with the website online. Making the transition to the app was super easy. Can perform task so much faster, reload money, add student. Overall super happy with the app!
Getting it set up is the hardest part but after that it’s pretty simple and fast. I enjoy how much more convenient it is!!! It does act glitchy and always says there is an error once I load it but it always works. It gets the job done
This app is SO bad. For all the taxes we pay I can’t believe our district uses an inoperable app. You can’t use the website at all it spins and spins and the app won’t add my credit card. I should not have to spend so much time and energy just trying to pay my kids schools fees and lunch money. Absolute useless trash!!!
You can not do anything on the mobile app, it’s not even proportionally applicable to the mobile phone, can’t see anything or move around to buttons that needs to work for payment or see the logs etc. horrible!
This is by far the worst app out there and unfortunately people are stuck using it to pay for their kids school fees and or lunches. Unless you have a half hour or more to stay on hold for customer service the number is not a viable option.
I was ripped off for $60 in fees. Just pay your schools directly. Don’t use this app. Save yourself the time and money. Wish I would have just wrote a check. This company and its app will not refund you. You have to go to the school for a refund. And the $60 in fees are just that. Fees. School will not give me that back. I was attempting to set up monthly payments but was charged in full. Terrible app. Just look at the ratings and all the bad reviews. I’m not the only one who has a problem with this app. LET THIS BE A WARNING BEFORE YOU DOWNLOAD!
This junk App and website is garbage Doesn't work at all !!! We will be bringing this up at the district meetings. I miss Ez pay. Why did you guys buy them out just to screw everything up. We will be getting together with parents to get this system out of our district. Total scam
Nearly impossible for a perfectly intelligent person to set up accounts with auto replenish for school lunches and have it actually work. Terrible. Not user friendly. Does not work well. The worst!
The options are inconsistent. It took me several tries to update my card information. First I couldn’t take a picture of my card Second I couldn’t input my card number manually. Third I couldn’t input my expiration date and I tried that at least 5 times. Fourth I was logged out. I’m done counting! If this is the only way to pay for lunch, it should be more user friendly.
This app is not easy to use. I don’t know if it was set up wrong or if the process is just what it is. I don’t know why the school changed the way we ordered meals.
I needed to make a payment to the school and using this app to make the payment was one of the options. So I decided to use the app as I thought it would be convenient and easy. It turned out to be a big mistake. Every time I tried to pay the fee, I got an error stating that the merchant was not available. But I got a receipt every time. I used a couple of different payment methods but got the same result. Because of the clumsy nature of this app, I am not sure if any of the payments have gone through or whether, mislead by the app, I have been making duplicate payments. I am going to reach out to the school district with strong recommendation for discontinuing the usage of this app.
This is the least user friendly site I have ever had the unfortunate experience to be forced to use. 1 star since I’m forced to pick something. Should have 0 star option. It has taken me over an hour to get anything to save or delete within my account. Site freezes, doesn’t save. Found receipts within for transactions made by other families for children not my own. Customer service said to “ignore them” even though they had no answer as to why they were there. Now need to continue monitoring to make sure I’m not charged over $500 for people I don’t know. The worst!!!
The app works perfectly for me. I’m a senior in high school. I can see all the fees that I owe. I never get a service fee. It’s so easy to save my preferred payment and just add money onto my account. All the bad reviews are the same problems because old people don’t know how to work technology, I love this app because I don’t have to stand in line all day to wait and see my balance on my lunch account. I put money in there and I can check it in. It’ll be on my school account in minutes.
I do not know who wrote this app, but they clearly have no technical sense. If our school continues to use them, I’m going to go to the school and hand-deliver my fees, rather than spend the time to try to figure out how to pay them or how to set up your payment, etc. every other month I have a new fee that just pops up?!!! at first I asked a question didn’t even know there was an app. So trying to pay from your phone using their website was impossible! Technical support never helped me one bit. This is the biggest piece of crap to use.
When I made a payment this year in august, it worked ok. Now I’m trying to put money on my lunch account, and the whole thing is not working. I tried logging in and it said password wrong. I tried resetting my password and logging in again and still got the same result. I tried deleting and reinstalling the app, and it still says password is wrong. I went to support and tried to submit a question, and the submit button remains grey. So it doesn’t work AND I cannot contact support. My kid needs lunch money and I can’t do a thing to help her.
Bring the old app back, please! This app is horrible. I can’t delete an old payment method. I can’t add a new payment method. Now they have an auto replenishment and took away the one time payment. They don’t define exactly what auto replenishment means. Does it auto replenish when the balance reaches a certain level or does it auto replenish at the same time every month? This app needs tons of reconfiguration. go use the website. Much better experience, better user interface, and everything works.
There are several items that kids can purchase with the funds. There was a location where you can restrict what the child can purchase. That is now “greyed” out. So if your child decides to buy a round of Snapple or juice, water, chips, cookies, etc for his classmates they can! It’s ridiculous that we are no longer allowed to add purchase restrictions. Ohh best part is, if there are no funds … the kids can still purchase items and you as parent/guardian are on the hook!!! This needs to be addressed.
All the problems reported before still ongoing…also can’t run a meal history report. Balance disappears but I can’t get any info on where the money is going. Make payment and balance is not reflecting. Unbelievable! So many technical problems! Auto-replenishment doesn’t happen. Does not update transactions for at least 24 hours. And for all this you have to pay 7% “convenience fee”. Have tried calling, they tell me to call the school. The worst!
If I could give this app ZERO stars, I WOULD! I spent 2 HOURS trying to add lunch money to my son’s account today! 2 HOURS?! Who has that kind of time?! I finally read the response to another user’s review and followed the advice to uninstall/re-install the app, which finally made it work, but why is that the process to get the app to function the way it is meant to?! This can’t be the only option our schools have, there has to be a better way because this is ridiculous and unacceptable!
It's frustrating when an app like Payschool falls short of user expectations. My recent experience with it has been disappointing—I accidentally set a payment as recurrent and found it incredibly difficult to stop. The app's usability issues have left me wondering who thought it was a good idea to create such a cumbersome platform. It's clear that they need to explore alternative apps that can provide a smoother and more user-friendly experience for managing payments and different task.
This has to be the worst app for payments. First of all, the interface is buggy and impossible to navigate most of the time. Secondly, if you have school fees that you set up incremental payments for, they’ll ignore the amount you put in to pay each increment and just take the full amount of the fee out. Of my remaining $1500 school fees for my child’s school, I scheduled 2 separate payments of $750. Woke up this morning to the full $1500 being taken out without warning.
The old app says you need to download the new app so I did and ended up having to register again but I can’t even do that because it won’t let you scroll down to continue to the next page. Tried turning phone sideways and even widening the screen and I can see the box to check but it wont let you check it and move to the next page. Guess I’m not paying my kids school fees this year! More beer money for me!
If you call customer service and explain what happens when you try to logon they give you the antiquated answer of clear the cachet or even better call the school. Are you guys kidding me? This is your app what does the secretaries in the school or anyone in the school have to do with anything when it comes to this? Every review here is accurate. If I didn’t have to use this to pay for my daughters school lunch I would have one less headache.
Incredibly ineffective and inefficient. The developers must only have one child or no kids at all. Parents with 2 or more who may not attend the same school require to set up two accounts with two different emails. Then, every time there is an update to the App the PW gets deleted. Now you are contending with the crap of app to try to update it. At least ish has a purpose. This app can’t even amount to that.
This app and website is a joke. I’ve try to look back at my payment history nothing. It removes messages about payments, luckily it will send you a email when it removes money from your account but you get stuck with a service fee even if you get refunded. The app nor the website will allow me to remove my card. The schools need to go back pay by check or cash. This is ridiculous.
Please look into fixing this app! I must use it for my child’s school payments and it is NOT user friendly. It took over fifteen minutes to update payment information because the menu screen would not collapsed allowing me to answer the required questions. Very frustrating when you’ve been trying for several days and your kid’s access to school lunch depends on it.
Once in the cart and you click “continue” to pay for your cart items, you are taken to the “submit” screen where you cannot cancel your transaction or change the payment amount if you change your mind or realize you made a mistake on your entry. For some odd reason, the convenience fee rises to $2.00 from $1.xx(?) when paying for additional items in the same day.
App is unusable since the last 2 updates. It will not allow me to login properly. After entering my credentials, it just sits there on “please wait” I even uninstalled and reinstalled. Same issue. Useless.
The fields don’t register that I’m typing in them, the side menu doesn’t clear out of the way when I make a selection, none of the reports work and there’s no other way for me to see a history of payments or meals. Doesn’t allow me to make a one time payment, only auto replenish which charges a $4.50 convenience fee each time, this is ridiculous!!! I can’t believe how bad this app is.
The new updated version (with the grey logo) is useless. Missing so much info in the Digital ID that the other version provided and just a pain the navigate. And please stop crashing! As of today, I’m forced to use this version and can no longer log into the “blue logo” version. Bring that one back or at least let past users continue to log in. So dumb.
Like most people who wrote a review, this is the worst app I’ve had to download. I wish our school never changed! This app is AWFUL! Plus, i have to pay to put money into my kids lunch account! Stupid! Looks like we’ll be packing. Id rather do that than deal with the app! Also, why do they need to email me a copy of my kid’s lunch purchases, I should be able to see it directly on the app!!! Again…stupid!
This app is awful it keeps saying that my session has expired each time even if I haven’t even been in the app also the way to fix that is to go to forget password go through the process again where they send you the email or text message and it comes 15 minutes later this app has a lot of glitches and needs to be reviewed by a expert!!
Not a good app, not user friendly, could not add payment method, so grey, it did not work at all, I deleted the app and downloaded it many times, still did not work, I then had to go to the browser and log on to the website to replenish the meal balance, again difficult to navigate, not easy to find shopping cart and spent a long time trying to add balance.
I have registered twice. Reset my password multiple times. I got on to the app one time, paid part of the fees. Noticed more fees popped up after I paid, added them to my cart. Got logged out. Try to log back in with the password I just made with no success. Cannot get back into the app. Terrible navigation on the iPhone as well. Do not recommend in the slightest.
So I’m assuming the app is broken like our school systems… it is confusing super difficult to find anything. It lags tremendously and crashes consistently. Trying to make a payment is worse than dial up. Guys get your stuff together or don’t try at all. Parents these days are single don’t have time for uselessness. We need surviving apps like our lives.
Designed with our end users in mind, PaySchools Central provides parents with a simplified mobile payment solution. It provides parents with the ability to manage their students’ accounts, fund lunch accounts, and pay required and optional fees from their mobile device. Ability to opt in and manage email reminders regarding their student’s accounts making it easy to remember to replenish lunch accounts or pay time sensitive fees. Add and manage multiple payment methods easily through the payment screen, or via camera Easily manage multiple student accounts or add patrons across multiple districts. Manage Notifications types and methods Review current lunch balances, add funds to current balances, review your meal transaction history, manage meal restrictions, review bonus balances and rules. PaySchools is a software development company specializing in integrated payment technology solutions for public and private schools across the US. NOTE: Your school district needs to have PaySchools Central installed for you to use. You will want to have an account already created at payschoolscentral.com before downloading this app.
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