I have been buying my son’s backpacks, lunchboxes, and containers from PB for over 5 years. I’ve always hitting his stuff with his name added which makes it easier for his items to be identified. They have lasted through a very active boy and they still look great! I wash the backpacks and lunchboxes in the washing machine and then let them air dry. I am now looking at adding some luggage pieces to his collection, which he is excited about!
This is such a terrible app- and I thought the website was pretty bad , especially when trying to create, shop from or update a registry. Day to day shopping is enough of a challenge! All the negative reviews here from the past year at least already discussed those issues so I will just concur. The main problem with the app is that cannot even see the entire page on the app so cannot navigate it ! I have the most recent app version on an iPhone 13 so I don’t know if that’s an issue. I’m very surprised that a company like this with higher end stores has such terrible websites and apps
Sooo many complaints with this app. Many have said it won’t save your login info which is a huge pain. I have had to login multiple times as I was actively using it. This was hard as I was adding items and suddenly I would be logged out and I couldn’t always remember what it didn’t save. I have used it in store as well to scan items and often times it won’t be able to read and/or find the barcode in the system. It also gives you very limited options for managing your settings and preferences and ultimately you just have to login through the website. So many glitches that other registry apps don’t have.
I like the quality of your furniture bc it’s solidly built to last. Also like the accessories that you have like the protective mat for the top of the table. This will be for my grand daughter who is turning two in a few weeks. Thank you for the cyber Monday sale as it did save me some money which helps me. I have been buying from PB for years!
This app is perfect! We’re expecting our first child and last second additions to our registry has been absolutely necessary. We are still learning what we need/want for our sweet girl. I was able to add CRIB SHEETS (how that was an oversight? I’ll never know 🙈) to my registry this morning on the elevator ride to our 25 week appt. Super quick and convenient for busy working mamas! Best of luck girls!
Every time I call the person on the phone is not knowledgable about products. They also do not have a good return policy. Your monogramming department is awful. Pro it’s shipping from warehouse or another location didn’t have matching monograms getting Christmas stockings from PB was a complete nightmare. Now I’m having an issue with a toddler rail being non compatible. I’m stuck with a toddler rail that doesn’t fit and had to pay shipping $70 it’s ridiculous that you can’t help your customer out. Very disappointed in overall attitude and service of this company
The Pottery Barn Kids app is so useful and easy to navigate. I find everything I need with ease and the descriptions of the products make it a smart decision to purchase. I have never been dissatisfied when making purchases.
This is the worst app I have ever experienced. The cart will remove and not remove items on its own. It also does not calculate the correct amount during check out. I have deleted and reinstalled the app and made sure it is on the most recent version. Nothing seems to help. This app is glitchy and not usable. Am I the only one with this problem? I have an iPhone 13 Pro and I work in software. This app just truly does not function as intended.
I’m a fan of Pottery Barn. I like to scroll through the selection. When it comes to taking a closer look, however, I find the online option much preferred. The mobile app lacks the ability to zoom in on the detail of the items.
The app is okay.. there are a couple of bugs that are just annoying enough to make me not live this app. - user must log in every time a new item is added to registry - once item is added to registry and user selects “continue shopping” the user must hit the back button 3x to get back to the item list
I spent almost 12 hours trying to navigate the website and complete my order. Between it freezing, not loading, having technical issues… then going to check out ant it duplicated all my items. Had to go back and fix. Items were saying free shipping and then I had a shipping fee at the end. I only ordered this because I had already hyped my son up about it, but I really wanted to not buy anything.
This is by far the worst app I ever come across. Order history will never display, things are randomly deleted out of your cart after purchases are made, account information will not display along with customer service. Returns are impossible as nothing can be viewed on the app to showcase purchase history. Will never purchase from Pottery Barn again. Prices are way too high for this kind of customer experience
The app bumped me out many times, would not let me add a bundle backpack lunch box water bottle to my cart, and the would not retain an address I added for shipping to a different location other than my own. Very frustrating! I said I wouldn’t buy again from Pottery Barn after a mess I had with dishes I sent as a gift to someone. But here I am - granddaughter wanted a specific backpack. I sure hope there aren’t any problems with this order.
Loving the upgraded version of the pottery barn kids app. It’s so on-brand! I love the collaborations and I love how easy to find what you are looking for - from the rooms that they have curated. I want to buy it all. I am hooked - My new destination for kid shopping!!
Was excited to use this app but it constantly logs me out and despite telling me I am eligible for a completion discount, won’t let me access the discount when I add items to the cart. Also, when I clicked several products that I wanted to add to my registry the app would log me out and I couldn’t add them. Finally went to the one physical store in Southern California to add items. Frustrating at best. Have similar issues on PB Kids website.
I just love how pottery barn kids has so many things for kids and toys and I really like the style and how much they put into creating the item. I would honestly recommend Pottery Barn Kids.
ApplePay failed constantly. My partner is the smartest person I know and she was easily confused during checkout process. Lack of iPad app is disappointing because the AR features are much better on a larger, more shareable device like iPad. Prices are what they are, and white glove service is appreciated. But the technical, “designed and works well” aspects of this app are bad.
I am constantly have trouble logging in through the app. It says my password/email is not recognized. I have deleted the app and downloaded it several times. The first time I login works, but after that, it always gives me this error. When I login through an actual browser it works every time, so I figured it was the app. They said I could email support to assist, but I’m not sure where to locate this in the app store. Other than that, I love the app!
I had a difficult time signing in to an existing account. I then went in as a guest and still had a difficult time ordering. I wasn’t given an opportunity to enter a discount coupon when placing the order.
I’ve bout several kids quilts, comforters, sheet sets, & Easter baskets. I haven’t been disappointed yet. The quality is very good. I love Pottery Barn Kids. I bought it for my children, now I buy it for my grandchildren.
The app is decent when it saves my login info. It often makes me log in again each time I open it despite clicking to ‘stay logged in’. Additionally it sometimes doesn’t save things I’ve added. This makes shopping and adding to a registry very frustrating.
To start it wouldn’t let me create an account just from the app. It kept saying error. I called the store and they said it works but you have to set it up on the computer first. The app tells me it can’t locate my account then magically it locates it if I want to add something to the registry...? It won’t allow me to delete/remove items off the list. Worst registry app I’ve ever used. I would expect better from Pottery Barn.
So frustrating, before you could even check out notifications were popping up the item was no longer in stock! Then the page continued to load over and over again.. having to sign out and sign back in to find out more items were unavailable. Ridiculous!!!!
Shopping experience is fine but checkout is a bit glitchy. Be aware of items you have saved for later - the app auto puts them back in your cart everytime you leave and renter the app.
Registry functionality works as well as you’d like a registry app to work. However the checklist is non-functional. It would be nice to actually be able to mark things as complete whether they were purchased from the registry or not.
The app goes to a blank screen when checking my order status. It also goes to a blank screen when accessing customer service. Additionally, no orders show in my order history. So disappointing.
I would like you to know, every time I go to order something, like lunch pack products, your company sells out before I can order them for camp and school! Please stock up all your products !
Really annoying while trying to pay. Not good. Really annoying when you are trying to scroll. Always an ad for the website you are already at. So hard to buy something.
Even though I have "keep me logged in" selected it will sometimes randomly log me out, crash, run slowly. Would rather support them then some of the big e-commerce sites but the app has been way less reliable
While I’m a big fan of the products, the app and website need so much. The app is quite slow and add items to the registry have a long lag, especially if you’re trying to add personalized items on. Needs a lot of work.
The App is surprisingly bad designed. It messed up all the items I put in my shopping cart. I tried to re-do all the items, nomograms etc, over and over again. I had to eventually skip the app by going back to the webpage.
The app is small on iPads and glitchy and closes out from time to time. I love Pottery Barn so I put up with it but you would think y’all could afford to upgrade the app by 2024.
I created my registry online and have been using it for weeks. I realized there’s an app so I downloaded it. Well it only let me sign on once. After that it’s been saying it doesn’t recognize my login information, but it’s face enabled and it lets me log on using safari just fine. Not useful at all.
Added a bunch of items to my favorites but when I go to look at my list, it isn’t there. When I go back to the items it clearly shows I put a heart there but it won’t show up. So frustrating
Downloaded this app for convenience. Wouldn’t let me remove items from registry after multiple attempts, confirmations, refreshes. Was frustrating and ended up having to go back to the website to make the necessary changes to registry. Defeated purpose.
Your site is the ABSOLUTE WORST I couldn’t believe how difficult it was to navigate thru to checkout So many items added to my cart— couldn’t view the cart, couldn’t delete said added items RIDICULOUS WILL NOT shop here again for a long while
You have to constantly sign in every time you want to add something to your registry. If you add stuff to your cart from the registry, it makes you sign in to see the cart and then it says it is empty. Beyond frustrating. There are way better registry apps out there.
Doesn’t let you remove items from registry on the app so you have to go to the website anyways. Also, signs out every time I tried to add items to registry the first time. Not worth the trouble and doesn’t save any time.
Pottery Barn Kids App The Pottery Barn Kids app offers everything you need for your kid’s room, playroom and nursery, from expertly crafted GREENGUARD Gold Certified furniture to safe baby gear and more. From offering inspiration for a healthy bedroom to free interior design advice, we’re here to help you every step of the way. WITH THE FREE POTTERY BARN KIDS APP: SHOP BY AGE – We design collections that are just right for babies, toddlers and big kids. Our app is designed to make it easy for you to shop for every age. ALL-NATURAL COLLECTIONS – We offer GOTS certified bedding made from 100% pure organic cotton and GREENGUARD Gold Certified furniture for a healthier home. QUALITY & SAFETY – Our durable collections are tested to meet or exceed the highest safety standards. FREE DESIGN HELP – Make a FREE appointment with our Design Crew for help designing the perfect kids’ room, playroom or nursery. SHOP ANYWHERE – Shop our all-natural, sustainable collections on the go. Tell gift givers what your favorite items are and share your baby registry with family and friends. PERSONALIZED GIFTS – We make gifts extra special by personalizing them with your child’s name or initials. VIRTUAL PREVIEW – Use your camera to see how your favorite picks will look in any space. IMMERSIVE HOMESCREEN – Our new and improved homescreen features big, inspirational images of our curated looks. VIDEO CONTENT – Our product information pages include videos, which provide extra details and a closer look. PRODUCT RECOMMENDATIONS – We choose products picked just for you based on your shopping history. SHOP BY ROOM – Exploring our curated rooms is oh-so-easy by clicking on shoppable hotspots. BABY REGISTRY– Create and manage your registry on the go with our easy-to-use app. WHO WE ARE: We’re focused on creating the healthiest, safest collections that look good and do good for your family, the planet and the people that make our products. Download the free Pottery Barn Kids app today!
