I love PB all the way around & it’s been my go to for the past 20 years. Only thing is that upon checkout PB does not offer the convenience of PayPal 4 payments. Many stores have signed up for this PB has not. My hope is that you consider adding this to checkout PB for your customers. It would be greatly welcomed!
I’ve been a business trade member for 10+ years and have always loved pottery barn, I was very excited about their new “commercial sales department” and couldn’t wait specify PB for a retirement home community project I was working on. But it was a nightmare. Most of my vendors have a 10-12 week leed time, so when we placed the order 12 weeks out from substantial completetion, the only orders that haven’t arrived to our D&L warehouse were from pottery barn. Our delivery installer had to receive shipments from PB almost 3 months past due and schedule a second installation date with our client, and only half the order was ordered while the other half was back ordered and the customer service was rude, insensitive to the pressure of delivery schedules, budgets, and incapable of returning calls or picking up calls in a timely fashion. Pottery Barn won’t be specified again for a commercial project. Lesson learned. To top the cake, You will also accrue interest on undelivered items until they are shipped from their overseas vendors, who are completely unresponsive and careless. Beware…. And I told you so.
I’ve never in my life written a review for an app, but in this case, I felt compelled. I’m not sure why PB changed it, however, my best guess would have to be that they do not want you to shop via the app. Perhaps they want to steer you toward their website for some reason? It seems to be designed specifically and solely for creating and managing a registry (I cannot speak to the app’s performance for that purpose — maybe it’s good?🤷🏼♀️). Anyway, I was never in love with the app to begin with [i.e., previous version], but I loved Pottery Barn enough to put up with it. Eventually, I got used to it. It grew on me. This current version is so useless to me, I will most likely delete it. I guess I could try to use it my creating a “Registry” for myself then shop from that list— that’s if you're able to use a payment to make a purchase? I’ll probably just use the website. Super disappointing and frustrating, though.
Not bad just not added value basically the same as the website
It’s exactly the same experience as the website but formatted to be slightly more phone friendly. This means you still have a hit a load more button while scrolling through items which is pretty annoying. Ideally the app would auto load items as you scroll hopefully that’s a feature they introduce later. As of now it doesn’t provide a different or higher quality/easier experience so while it’s nice to have an app instead of entering the website into your browser app the differences pretty well stop there so far in my experience. Not bad just not added value.
I love all PB products, but had to deduct one star due to the website not accepting my login and me having to check out as a guest. I tried resetting my password twice , clearing my cache, using Edge, Firefox and Chrome browsers, and nothing worked. I even chatted with customer service who reported no website issues. I am now locked out of my account, and have to spend additional time during working hours to contact customer service and have my account unlocked. Very frustrating.
This app is not functioning correctly. There are constant errors popping up saying “something went wrong” or “can’t load data for launch unknown error” and prevents the app from opening until you close out and retry several times. Once able to scroll to shop finally, if you try selecting an item to see more details it will prevent you from being able to do so with a new pop up that says “This page could not be loaded. Please go back and try again”. I have had no issues utilizing the website for my registry, however, the app makes this task nearly impossible to complete on my phone.
Both the app and website site continued to go up and down Thursday - Saturday that I literally gave up … I closed both out and decided I wasn’t going to purchase … I really wanted the items for Christmas, but it wasn’t worth the stress of the systems after a few hours of dealing with them … Sunday afternoon I received an email from PB asking if I still wanted to order the items … I pondered for a while and gave in, however please fix both ASAP … Kindest regards, Bobbie Bertram
I’ve tried to post a support ticket and everything sends you back to the broken app. There is an issue with the Analytics service that is preventing the app from launching. Some error handling should fix this where you can log the error silently and pick up the anomaly in your log monitoring service. Hopefully this is fixed soon as all of your marketing emails that people open on mobile devices send people to the mobile app.
My title says it all. It's always a pleasure shopping on the sites for Pottery Barn and Williams Sonoma. Joy for the eyes--and when they arrive, excellently packed, fun to open up the box(es) and take out the presents--to myself ir for others. Thanks for the high standards and fair pricing--and great sales, too!
I recently placed an order online via the app. I updated my shipping and billing address as I moved. The app overrode the address I keyed in and sent to my old address. I had to drive 50 miles round trip to my old address to pick the item up. I then placed another order for some additional items. Prior to placing the order I deleted the old address associated with my account and entered my new address. When I checked out the app still changed to the old address. Unbelievable!
Tried to buy patio furniture. App could barely handle me adding items to the cart, then added 117 cushions and froze. In addition to that, the UX is trash for PB. It shouldn’t be a headache to order furniture when the cushions are sold separately and yet it is. I found it incredibly frustrating to find the right items for different components of a patio set, I should be able to add them at the same time as the furniture. Not ordering anything on this app and I’ll probably shop elsewhere at this point.
Received in the mail , pitchere I would like a replacement. The box was not labeled. Fragile or glass. I would like a return label and feel I should not have to pay for return if you want a schattered piece returned. The glasses were probably wrapped and marked fragel no problem there. A very beautiful set. Please help with this situation. If you would like pictures of box that can be arranged. Thank you Debra Kurman.
My dream house would be all Pottery Barn products. I try to save and little by little I’m setting up that dream home. Love the quality and the style. Kills me to pay for the shipping( costly) however is the best service. Anyway I end up preferring PB over other brands.
I my whole house is furniished with Pottery Barn. Honestly I get so many compliments. If I have a problem with an order. No problem. The service is above perfect. You just can’t go wrong with Pottery Barn. ❤️❤️
Everything was easy until I had to update my personal information, address and CC data. Entered both in multiple times only to have the app default to original data!! It’s is three addresses before! Frustrating!
The app is beautiful and aid love to use it however it crashes every time I try to use it. Occasionally prior to that it will stay open long enough for me to try to log in - sends an ‘Oops something went wrong’ message and crashes. Never recognizes my log in even with Face ID. Same crashing and ‘oops something went wrong’ message with the West Elm App. Frustrating. Hope it gets fixed soon!
Potter barn app is easy and quick to navigate, just a little frustrated by $19 shipping (especially Black Friday weekend). The more you spend, the more they charge you for shipping when most places reward you with free shipping after spending so much.
I love the quality and look of the pieces for my new small business! Shipping process is great and I love that they include the white glove service! I keep adding more, thank you!
The app isn’t functioning well on an iPad, 8th gen, iOS 17.1.2. Numerous functional defects throughout, beginning at the home page - what’s new button. Additionally, the app crashed twice in a 30 min session. I found other functional issues when navigating sublists. I’ll update this app review once the defects are corrected. Pottery Barn products — love them. Longtime fan.
Search filter is completely useless. Tried to filter a search and kept getting zero or nearly zero search results in app whereas the same filters would have dozens of (accurately) results on the website. I just downloaded this two days ago and am about to delete it already.
I just followed the prompt from pottery barn’s web site to install it. I installed it. I’ve managed to add one duvet cover and a couple of pillow shams to my shopping cart, but the app constantly crashes and I have to re-open it and start over again each time it does. Not a good thing to push out to end users if you want them to actually spend money.
Pottery barn always has exceptional quality. I have never been disappointed. If I have had to exchange anything, they have always been kind and helpful. Love this store!
I am an avid customer who can’t get enough of Pottery Barn/William Sonoma merchandise. Keep bringing the quality and beautiful products, and I’ll keep buying them.
The order system on line is terrible. And your customer service person hung up on me when trying to find out why I could not change the shipping address. Not a fun time.
I had hopes for this app but discovered as other users the interface frequently times out, doesn’t update carts appropriately, tracking information on shipments is dismal, and difficult for it to link ability to review key rewards and log in. Don’t waste your time.
I can look up one thing on Google and it will say it’s from pottery barn, yet when I look it up on the app itself it’s nowhere to be found. I don’t know if this is a glitch or a design error, but it’s extremely frustrating.
Very cute pillow-my daughter loves it. Only wish the antlers were removable so you could use it all year long and just add the antlers for the holidays.
The William-Sonoma brands website/apps are the most frustrating to use. The cart never updates properly and it’s so hard to keep the items you want / don’t want organized. It’s the least user friendly site out there. It definitely prevents me from ordering more from them.
Unable to log into my registry despite entering the email and password correctly (100% sure if this after the umpteenth try)… it says data is not in the correct format, as other reviews are saying. Must be a glitch in the app. Have tried deleting and reinstalling without any success.
My only complaint is the difficulty in the payment section. I am shopping in Pottery Barn but needed to use my William Sonoma Credit Card to purchase. Also, I wish it would list in the purchase area if you have any key rewards available.
Wrong swatch sent after waiting for a long time, and it was the one from the bunch that I really needed to make the best decision. Trying again. Fingers crossed.
I’ve been waiting for what feels like years for PB to have a functional app. After receiving a text about a “new app” I thought I’d give it a try again. Nope! Same old problems. Continue to receive error messages when attempting to log in. Disappointed.
The app gives an unspecified error that the data is not acceptable and is not in the correct format. It would not allow for the creation of the registry. Also, when leaving this review the rext would not appear on screen so excuse any typo.
Anytime you search for anything it just takes you to shop by category and even then you can’t search anything specific, just wanted to look at the hello kitty collection but this app is useless
Even after deleting & reloading I still can’t get the app to work. It won’t pull up items at all. I’m running an up to date iPhone which could be the issue
App constantly crashes. It has crashed at least 8 times within 1 hour. Love that there is an app but I am going back to browser version for sake of my sanity!!
I was told I would get 10% the first month and 5 % afterwards using this credit card. That should be reflected before I confirm the purchase. It isn’t and I don’t know if I got it!
The Pottery Barn App takes everything you love about shopping with us and puts it all in one convenient place. Here’s what the App can do for you: • Discover More: Be the first to shop our latest arrivals and get new inspiration each season. • Wedding Registry: Create and manage on the go. • Expert Design Help: Book virtual or in-person help to create your dream space. • Shop by Room: Get inspired with curated looks that are easily shoppable. • Picks Just for You: Personalized recommendations based on your shopping history. • See It in Your Space: With virtual preview, you can use your camera to see how our products will look in your home. About Us: For over 70 years, Pottery Barn has represented exceptional quality and timeless style. Passionate designers and decorators, our in-house team creates beautiful foundational pieces for a comfortable, well-styled home.
