Priceline - Hotel, Car, Flight

Travel
Rating
4.8 (975.8K)
Size
172.5 MB
Age rating
4+
Current version
27.0.1
Price
Free
Seller
priceline.com
Last update
3 weeks ago
Version OS
16.0 or later
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User Reviews for Priceline - Hotel, Car, Flight

4.82 out of 5
975.8K Ratings
3 years ago, baseball champ9892
Disgruntled Priceline VIP Customer
I have been a Priceline VIP customer for years. Never again. Anyone reading this review please do not buy the "priceline express deals". Biggest rip off that Priceline pulls on their customers. I had 2 separate prepaid car reservations that were the worst experience ever. I prepaid both rates and each time the rental car was not even available at the time of the reservation. My most recent trip to Chicago I spent 4 hours waiting for my prepaid full size car reservation. Reservation was for 12pm and I got the car at 4pm. Priceline refuses to accept any and all responsibility and will always blame the carrier or airline even if the issue is on Priceline's end. If you prepaid for an express deal, good luck if you have any issues whatsoever with the trip as Priceline does not back or guarantee anything on their end and will disclaim any responsibility when seeking even the most modest remedy such as a voucher to rebook a prepaid rate elsewhere. I opened 3 travel incidents on all 3 of my last trips and all were unresolved and met with the response: "I am sorry, but the reservation you have is unchangeable and there is nothing we can do." No matter the circumstances or even case of severe injury or hospitalization of immediate family member. Worst travel service I have ever used with regard to customer care and resolution.
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3 years ago, axp2020
They are good at finding hotel but what they are bad at is refund
I am a VIP gold member in Priceline (whatever that means but I guess It means I use it alot). But this has not happened to me not just once but twice. I got charged by Priceline for a hotel on May but for whatever reason the hotel told me and said the payment through Priceline didn’t went through so they charged me again. (Thats all good I understand that) But when I called the Priceline 3 days after and I said both Priceline and hotel have charged me for the same day so I want Priceline or the hotel to refund on the charge they said they had to confirm with the hotel (that’s understandable too) and the representative of the Priceline said we will make sure with the hotel and send a reimbursement email to your email in 3/5 business days but NO they didn’t. So I called again in 5 days and same response but again NO email (but yes they do make me wait again to confirm with the hotel) After 12 days I called Priceline again and this time they said to email Priceline with my bank statements where it says both parties have charged. And they said it will take 5business days to receive a email back. Its been 2 week still No email.
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3 years ago, boo boo princess
Happy but frustrated!,
I appreciate that I can get better deals the more I use this site. I also, in the past, have appreciated their assistance with some not so pleasant hotel experiences - AFTER I was already checked into the hotel. However I am NOT impressed with the experience I’ve had when I needed assistance with hotel reservations recently! Twice in the recent months I’ve had unfortunate & unforeseen situations arise in which I’ve not been able to get to my reserved hotel room. In fact I was even unable to get to the city/town or even within a hundred miles of said town. However Priceline would not even consider refunding my money & informed me that I would need to take it up with the hotel - which of course informed me that their hands were tied as they were to be paid by Priceline. I in turn checked again with Priceline who continued to say they were not responsible. Similar case with a rental car that had been erroneously entered into the system - in fact 2 rental cars. One with the wrong email, therefore I didn’t know I actually had a car & scrambled to find another for almost twice the price. The second had the incorrect name spelling and the wrong pick up date again causing a price increase of 50%. Priceline stating that they were unable to help in any way, despite my “Gold” status & my husband’s “platinum” status. I guess having a good record and a high booking amount doesn’t truly mean much to them.
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3 years ago, baxy0031
I wish I could give Priceline 0 Stars
I do not even know where to begin when discussing and expressing the sign I can’t amount of issues I have had with Priceline when booking my vacation. A week before our departure I got a message saying our hotel could no longer accommodate our stay and to contact customer service. Frantically panicking because of the short time we called and ended up being transferred to a horrible hotel, in a horrible part of Miami Beach. It separated us from friends and family who has come along on the vacation with us. When we arrived at the hotel it was awful. We tried getting a hold of Priceline to see if we could switch after calling several of the hotels that we where told by the hotel team “weren’t available”. I have spent the first day of my vacation walking in and out of hotels asking for prices for a week nights of stays. Attempting to get my refund that several customer service employees claimed to have done but never followed through with their actions. After speaking to a supervisor several frustrated phone calls and wasted vacation minutes later we get told that the money should appear in about 10 days. So all our vacation plans no longer are happening and they have ruined our vacation. A vacation we worked very hard to earn and go on. Ruined and I am so frustrated and upset with our the whole thing has been handled. Do not waste your time because you will legit be wasting your hard earned cash and vacation……..
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2 years ago, mjg48647
Customer service is a joke
I need to cancel a last minute trip and couldn’t get any on the phone. They push you to the text option which is automated for the first half. After finally getting someone I was told they couldn’t even help and “escalated” my request and some one would get back to in 3-5 days. Well after the reservation. I tried 3 different occasions to try to cancel this before The trip date each time being met with “we have escalated your request and someone will get back to in 3-5 days. The trip date came and went and NOW 13 days after the 3-5 day line someone got back with me “we are not able to obtain an authorization to issue a refund. The reservation remains non-refundable” I needed to Give the 48 hours which I did and have the Priceline text messages. Since no one at customer service can do anything I was penalized. Never again will I use Priceline. Not to mention after this fiasco I could have book the hotel direct 10% cheaper. Price line is a joke and doesn’t stand behind anything. It was their own incompetence that caused me to miss the refund date. Update The developers ask for a private message with the trip details. The same details I gave them 3 times in the chat, the same details I emailed twice about. Don’t waste your time with Priceline. Most hotels will give you 10% better of the cheapest price you find. Use Priceline to find your cheapest price and then call the hotel. The hotels cancellation policies are way better anyway.
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1 year ago, Nat14!@
Horrible at helping their customers
I was on my way to louisiana and booked a hotel on their behalf. Min after I called to hotel to make sure the amenities where available and open. They were not. After that called Priceline to cancel and request a refund. They did not help me get my refund minutes after I had booked and they stated that hotel policy stated that they could only request refund 24 hrs before the reservation. What rule right because I had just booked it and had booked it for the same day. How can they say it’s 24 hrs before your check in time if I had just reserved a hr before getting there and then pay for something that has no amenities available. I had pictures, call logs, text, from where I had went to the actual hotel to proof to them that the pool was not in service and after talking to the owner he refused as well to even give me a partial refund. Be careful with everything they promote online and what you reserve with this company because if you don’t read and verify directly with the hotel you will end up screwed with your money. Had never been more disappointed with Priceline sad they wouldn’t even fight for their customers even when they know and in their system they have all the notes of how many times I called how many times they called the hotel and how many times the hotel owner stated he never received a call from any agent from Priceline. They are a joke. Nothing else to say but I’m disgusted with this company.
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4 years ago, SOG Irish
Usually cheaper to cut out the middle man
The first time that I used Priceline, I showed up to the hotel to discover that they did not have my room available. The computer system that they use doesn’t work well with that of the hotels so I was informed. Thankfully, the AMAZING people at the hotel (Red Lion Seaside) hooked me up with a better room and gave me a huge discount for the inconvenience of Priceline’s folly. They also informed me that they could give me a better deal than Priceline almost every time. So I took their advice the next time I took a trip. I checked the price that Priceline offered, and then checked with the hotel itself. Sure enough, going through the hotel itself I saved around $75, sometimes more. So I have started using Priceline just to find the hotels, then I book through the hotels themselves. Works great! More often than not, you can get a better deal through the hotels themselves. The only exception I have found is their price buster deals. But I always double check through the hotel before buying. Credit cards give the least hassle. Debit cards have funds held for awhile before getting squared away so just be aware of that. Also, any cancellations, Priceline takes their sweet time returning your money. But please, don’t take my word for it. Go check out a “deal” with Priceline and then check the price through the hotel and see what you find. I’d say you’ll thank me, but how in the world would you get ahold of me to do that?! ;)
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3 years ago, QuillyFan
***BEWARE***DO NOT USE PRICELINE***
My wife and I booked a pet friendly hotel on Priceline because we were traveling with our dog. However, when we arrived at the hotel we were informed that the entire hotel was not pet friendly, just several rooms, none of which were available. Priceline had failed to integrate this nuance into its booking algorithm, so at 6:00PM on a Friday night in a high-traffic city, I had to find a new place for me and my pregnant wife to stay. We ended up having to book an extremely expensive hotel room as a result. When I contacted Priceline about this, their customer service department gaslit me and asserted that it was not their fault and that they can’t control how hotels book people. By this same logic, Priceline would never be responsible for any booking issues, so it’s obviously nonsense. I was ultimately promised that my ticket would escalate and that I’d receive a call back, but here we are weeks later, and no call. I learned my lesson and called the rest of the hotels that we had booked through Priceline, and several of them would not have had rooms for us if I didn’t clarify that we needed a pet friendly room. This could not have been a worse experience for me, and especially as a loyal Priceline customer for years, I am beyond horrified at how poorly they handled this situation. Any reasonable company would just apologize and reimburse us, but somehow Priceline has lost its way. Please don’t support this organization.
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2 years ago, disgruntledVIPmember2022
Crooks
I booked a room through Priceline for a room with two queens, when I arrived, there was only one bed. When I spoke to the hotel, they had no other rooms available. They found a bed from a room they were renovating. We had to help carry beds, move furniture, assemble the bed, and we were given pillows with no pillow cases and disgusting stains. Both beds were side by side because the room was so small. The hotel was also understaffed, so we were told that towels and toiletries would be on the cart at the end of the hall. For around $120 for a single night this was by far, my worst experience booking a hotel with Priceline. When contacting customer service, Priceline said I’m not eligible for a refund because we used the room and I didn’t notify the hotel that I would be arriving after check-in time. There were no other hotels/rooms available in my price range that night as there was an event in town, so I had to use the room… as I traveled in from out of state. I also didn’t see anything about needing to notify the hotel that I would be arriving after the 3:00PM check-in time so I could have access to a room that I literally PAID for. ABSOLUTE SHAM.
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1 year ago, Hnansb
10 year user never returning
I’ve been loyal to only using Priceline for 10 years and was relatively pleased with everything from prices, locations, and support up until recently. I booked a stay at a Hilton in New Orleans, which did not have any advertisement on whether they allowed pets or not. Note we booked this hotel 1 hour before we arrived at the hotel, as it was a spontaneous trip. Upon arrival to the hotel, with my small dog, the clerk told me they did not allow pets in the building at all. I explained to her that there was no specification on Priceline about not allowing pets. She told me it’s their policy. So next I asked her if a refund, or maybe a voucher to another sister hotel would be available. She told me I had to take it up with Priceline. I then called Priceline and explains the situation, the operator insisted that it was an issue that hotel would need to resolve, back again to the clerk who insisted it was Priceline. At this point I went ahead and just booked another hotel to make sure my family had a place to sleep that night, surely I would be able to be refunded having paid for another hotel. Next, I get Priceline on the phone this time with an alleged ‘supervisor’ who tells me they have a no refund policy and that I would be in no show status and not refunded my payment for the initial booking, even after thanking me for booking a again with them. Where has customer service gone in this day in age ?
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5 months ago, Beachygirls3
VIP Must Stand for “Very Insufficient Protection”
I am a “VIP” and for many years have always been satisfied with Priceline and their customer service. However, the app does not allow for authentic interaction or resolution any longer. The chat is run by a robot and when you get to a live person you are then directed to a call center with an inaudible agent due to poor English and loud background noise. Three agents later I was finally transferred to a supervisor in the same loud call pool, also with poor English. The supervisor only directed me back to the app and could not resolve my issue. There is no email address listed anywhere to file a complaint or seek resolution. Beware of having your credit card on file. My car reservation was automatically charged unbeknownst to me because it was on file. The reservation was made with no ability to cancel. I was going to let it go and just submit a claim for the difference if I found a lower price, but when I did, Priceline would not honor the guarantee claiming that it was a different car class. I booked “Supplier’s Choice” which essentially means that that I could receive the lowest possible class, so how could that not be honored with any class of car?! I have always booked and trusted in Priceline. I feel that this has become a scam. I am ensuring that my card is removed from my account and will not ever use them again unless they honor their guarantee.
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2 weeks ago, HolinessPhil
Terrible experience, Deceptive practices
I recently had the misfortune of booking through Priceline, and I can confidently say it was one of the worst travel experiences I've ever endured. Their practices are nothing short of crooked, effectively committing highway robbery under the guise of offering "deals." First and foremost, the pricing on their site is utterly deceptive. They lure you in with seemingly low rates, only to hit you with hidden fees and surcharges that inflate the cost dramatically. By the time you reach the checkout, you're paying significantly more than the advertised price. The customer service is equally abysmal. Trying to resolve any issues with them is a nightmare, with long wait times and unhelpful representatives who seem more interested in brushing you off than actually solving problems. Their policies are rigid and unfair, offering no flexibility or understanding in situations where any other reputable company would make accommodations. Additionally, the quality of the accommodations and services booked through Priceline often falls far short of what is promised. I was placed in a substandard hotel room that was nothing like the description, and Priceline refused to assist in rectifying the situation. In summary, my experience with Priceline was a complete disaster. Their dishonest practices and abysmal customer service make them a company to avoid at all costs. Save yourself the headache and potential financial loss—never use Priceline again.
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7 months ago, Amyh2005
DO NOT purchase the “travel insurance” Priceline offers
Priceline’s “travel insurance” for their flights is a complete scam. They offer it on checkout under the guise you will be able to modify/cancel your flight if needed. That is a 100% false advertisement. I booked a flight to Mobile for a tennis tournament - tournament got canceled because of weather. I was told by Priceline to contact Allianz for a refund (the insurance company). The first thing they say is to look at the exclusions on the policy on page 12 and 13. Keep in mind this is a policy you DO NOT have access to until AFTER you purchase the insurance. There are 25 exclusions - basically any reason imaginable that you would need to cancel a flight is excluded. The only thing covered is a medical emergency and even that has certain exclusions. And my flight was an express deal so Priceline will not budge on a refund - customer service will only repeat over and over “the reservation is non refundable and non change able”. NEVER book an express deal through Priceline. As a matter of fact after this I will NEVER use Priceline for anything and I have been a regular customer for 5+ years. Trust me, when it comes to flights book directly with the airline - they will allow you to make changes to your flights. Priceline absolutely will not. It’s worth it to pay the screw money and NEVER think their “insurance” will save you. It will not.
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2 years ago, Cammiegrow
PLATINUM MEMBER CANCELLING ALL FUTURE BUSINESS WITH PRICELINE
I had the worst experience with Priceline on Oct 7, 2021 so bad that I will be canceling my Priceline card and never doing business with them again. I happen to be a PLATINUM member, but they aren’t even willing to refund me my money (during Christmas time that I need for my children) after I was forced to stay at a hotel that was unsafe and dirty with roaches on the bed and toliet, drug dealers, gun shots, people overdosed in the hallway, and my door lock was even broken. As soon as the sun came up (because I didn’t have enough money to pay for another room that night because Priceline refused to help me and refund me any money that night) An extremely understanding nice lady (Trish) said she would refund my money with no problem and then Priceline refunded my money in seconds even though they had told me MULTIPLE times that there was no way it would even be possible for them to do that, BUT I just looked on my statement and they only refunded one night so now I have a past due balance PLUS a late fee of a place I never wanted to stay at in the first place. As a platinum member I would have thought they would be happy to help me with this issue especially during Christmas time, but no they refused so I will be cancelling my Priceline card and never giving them another dime because they are greedy crooks who only care about money and not their customers.
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3 years ago, Bisqua68
Americas best value inn.... not
If it was possible to give no stars, I would. We needed a pet friendly hotel to stay while traveling, thought it would have been a decent place since their name is “America’s Best Value Inn” and it cost $66 plus $10 for having a cat. If we wanted to sleep with bugs and dirt, we would of just slept outdoors. There was a hole in the bathroom wall with a fly strip hanging above it.. to catch what bugs that came from the hole. 🤢 a dime and nickel fell out of our towels that were not clean. Every lamp looked like someone had gotten into a fight with it. I Wore white socks while I was there and left with brown. The box springs were stained with puke, blood and/or urine and so were the chairs. The paint on the walls were covering something that seeped through so you could still see, Like there had been blood splattered everywhere. We had a 5 year with us and did not plan on smoking in the room but the woman at the front desk made us get a smoking room anyway in fear that they would charge us for smoking in the room when we weren’t. Also got weird vibes during our stay, pretty sure our room was haunted or something.
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12 months ago, Gianet333
Nightmare and heartbreak
I wanted to plan a dream vacation to Cabo for my 50th birthday and my mother’s 75th birthday. Same money for a very long time and wanted nothing but the best on our girls trip. I was confused on how to book on line so I called. The person that help me arranged everything for us. Plane tickets round trip, Resor at playa grande Los Cabo’s and private transportation to and from airport. Everything sounded perfect. I asked to make sure I was ok to travel since I only had a passport card and a resident card. He checked and said everything was fine I didn’t need anything else. I paid everything.I trusted the Priceline employee. Then the nightmare. Come to find out a week before the trip. I find out we both needed a passport. The Priceline guy lied to us. I was able to figure out getting a passport for my mom. But it was impossible for me to get one tried canceling the but everything was nonrefundable, the money I had saved for years for such a special birthday for the both of us was lost. I tried calling Priceline, and they only blamed it on the hotel, and never took in consideration that the person that I lied to me was a priceline employee. No one took responsibility. I ended up losing all my money I had saved for years and they ruined my 50th birthday and my mom’s birthday as well. What a shame such a big company cannot take responsibility for their own employees, and not training.
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2 years ago, ZacZamora
It’s On The Line
I heard about Priceline years ago, you know, the commercials, the Star-something, Sci-Fi show guy? But my first actual use was through a friend that had VIP, when we were trying to save money, for my plane ticket from OK to OH. Through his referral, I obtained my own VIP status, without a purchase, which I thought was pretty snazzy. I didn’t really use it again until two weeks ago, six months after the initial fact, because I ended up on the road frequently, and needed a hotel nearly nightly, and as far as competitively, I found Priceline to basically offer the similar locations, prices, and such - but since I had already had VIP, I was sticking with Priceline. My only real gripe, which actually, is a significant one, is that I’ve needed to contact support several times now, facing booking issues, and as it were, the app is seemingly stubborn, limited, and reluctant, to get the AI to switch the help line to a real person, as it is set to a typical three selection answer, but if you stay persistent with it, then it gradually gives in, and gets a live rep. Now I actually have a phone number to call directly, which last night, I found to be rather quick getting one, however, the AI had me repeating my number at least six times.
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4 years ago, Peter knuckles
Not to be trusted and does not honor sales
When you purchase something online or by phone you have a trust that the purchase for good and services will be honored by the company taking your money. And when a company dishonors that trust by taking your money but then not providing the services or goods promised, most people would consider it fraud. Priceline took payment for airline tickets and then refused to refund that payment when the flights were cancelled. Seems like an easy response by a respectable company to send the money back, especially since it was no fault of the customer that the service wasn’t provided, but Priceline has chosen to keep the money. They claim it’s because of the Coronavirus and a lack of employees to provide the refund. There are literally tens of millions of newly unemployed people that could be accomplishing the job Priceline refuses to complete. You can use this app and pray things go well and you are provided the service you’ve paid for, but know that when things don’t go right, and sometimes they don’t, Priceline will not respect you and honor the trust you’ve placed in them by sending them your money. You’ll be gambling your money on a company with no honor. Priceline has since asked to “revisit my case for review,” standard response to make it look like it cares. I HAVE CALLED DOZENS OF TIMES TO REVISIT MY CASE! The only thing Priceline should be reviewing, is how it treats customers. Refund the money you owe.
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5 years ago, zwerry
Thieves
I have been a loyal customer sense 2010, recommending their services to my friends and family. Over the past two years that has all changed . This is the 3rd time priceline has taken my money without giving me a service, leaving me with nothing. Priceline has pretty much screwed me over for lack of better words. On more than one occasion Priceline has had deals on there website and app that are not actually available, yet they they have charged my card leaving me with nothing now I have to wait 8-15 business days for my refund to be processed. Not only have they blamed me for not using a credit card next they blame the bank and I will be seeing my money back to me in enough time when all reality they need to take responsibility and update her apps they don’t have offers that are outdated. Not only will they Blame you for using a debit card but they will also blame your bank or the hotel before even beginning to take responsibility. When ever I have called there costumer service, they just blame blame blame, and do nothing to fix the situation or make it better, THEY DO NOT CARE ABOUT THERE CLIENTS. It’s not my fault I used a debit card it’s not my banks fault for having to refund MY MONEY it’s Priceline’s fault for having a deal that is outdated and still taking my money..I’ve given priceline so many chances but this is the last straw and stay away from Priceline. They have lost a loyal customer.
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2 years ago, MsMelaRose
Can’t ever change your email…
This may be my last time using Priceline. I’ve tried a few times this year to change my email address to one I have access to and Priceline doesn’t allow the user to edit their own email at all. I’ve tried multiple times through the app, desktop, customer service chat, and by calling customer service. You can edit/change your password displayed right below your email address, but not the email address itself. Customer service isn’t even aware of the issue at first, because they always make an attempt to try and change it on their end and then end up telling me I’ll have to do it on my end because they aren’t able to make the change (even though my reason for calling was to have them change my email for me because I am unable to). This time they said the only thing I could do to be able to use a different email would be to create a new account; however, this means you will lose all accumulated points/rewards/trips/etc. because they will not transfer (I had to ask before exercising that option and making a mistake). This makes no sense and is unfair to the customer. It’s absolutely ridiculous that you can’t change your email no matter what, by any means. This is all completely unacceptable. This is a basic feature to have. Who designed this app?
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1 year ago, Melissa Eldridge
Always double check your reservation name !!
I made a reservation for the first night on a Saturday because I didn’t know for sure if I was wanting to travel for two days . So I made my first reservation for a Saturday and then later decided to leave earlier and made a reservation for the Friday before . So I get to the hotel and the next morning on Saturday , I take my key down to the front desk and the clerk tells me I don’t have a reservation for Saturday just Friday . I then go back to my room and call Priceline to find out they had my reservation as My first name two times even though I was making the reservation on my app and it is already put in as my full name ! So I get told my first reservation was a no show because the name was Melissa Melissa ! I made the reservation through my app with all of my info already put in . Needless to say I did not get a refund for $134 because of their mix up and the hotels policy ! Even though you have all of your information on the app it doesn’t mean it is going through that way I suppose or someone is changing it and the days . Always recheck
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3 years ago, fairbankstraveler
Functional app but customer support behind the app is bad
The app has always worked fine for me, prices are consistently the best and the areas serviced are really good. Being that this is what Priceline advertises as their specialty, I believe this should be expected. However, the customer support behind the app is terrible. I made a reservation but a few hours after I made the reservation, my wife decided to make a change to our itinerary. I got back on the app, selected cancel and canceled the trip. It was well within Priceline's advertised 24 hour free cancellation period. I rebooked my trip with the changes my wife wanted. Keep in mind I did not get an immediate refund for the cancellation I made. I didn't expect to get an immediate refund but I did expect to get one at some point. 20 days after I made the cancellation I called Priceline and after waiting on hold for more than 2 hours, I was told that they would NOT honor their own policy and I would not be receiving a refund. Granted I cannot afford to be out the $2,300 dollars I spent so I will have to pursue this issue further. It's really unfortunate as I have booked over 100 different accommodations through Priceline.
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2 years ago, Doodlejumpking
CARELESS customer support after I’ve used this app 500+ times
My Valentine’s Day was completely ruined because I was given hotel that was overbooked and eventually three long hours later after being on hold with customer service in the freezing cold in Michigan, I was relocated to a much further 30 minute away hotel and was not even able to check in until almost 9 at night so it was a complete waste of money and time, not to mention it was Valentine’s Day so my poor girlfriend had the worst time. And I was told I would be refunded the price of the hotel for the inconvenience and now Priceline is trying to tell me they’re only giving me $18 for the inconvenience so I basically wasted my money on a hotel in the first place in the $18 didn’t even cover the gas drive to the second hotel. I have used priceline at least 500 times in the past 3-4 years and this will be my LAST because I cannot believe this is how they treat their VIP platinum members just seemingly not to care at all that my night and my money was wasted I will be booking directly through hotel websites from now on horrible app I will not recommend to anybody. If you’ve read this far.. I just know they generally have the best deals but if they book you a hotel that’s already fully booked you’re basically screwed and out of your money so it’s not worth the risk.
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3 years ago, Capojer
Finding a room while road-tripping could be easier
For the past 3 months I’ve been technically a vagabond while trying to find a replacement home after I sold my house. Since I’m never sure where the road will lead me or where the next deal on a home might be, I haven’t been able to really plan in advance to make reservations at a hotel ahead of time. That’s where Priceline comes in handy. I can stop for a break while driving go on their app and they show me all the available hotels in the surrounding area Im in. And since Im traveling with my cats, Im also able to filter hotels that only allow pets. But I have come up on a problem with that. 2 of the hotels which flatly stated they were ‘Pet Friendly’ refused to allow my cats to stay. Saying it was because of allergens. I know as many people allergic to dogs as they are with cats. But that’s not the point which is: these hotels need to state ‘Dog Friendly’ not ‘Pet Friendly’ since that is false advertising and Priceline needs to address that with these hotels. Other than that I’ve been quite pleased with all my booking on Priceline.
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5 years ago, Smenard23
Star ratings are completely made up! Don’t believe anything Priceline says!
We paid one of their Express Deals for a 2 1/2 star hotel. We got an absolute dump that wreaks of cigarette smoke, is filthy dirty, disgusting! Whole second floor room wiggles when my husband shook his foot up and down. Bed linens are dirty, bathroom has what looks like blood on the cabinets. I’m itching all over & have bites on my back. I’m not sure it’s due to mold or bug bites! Priceline stands behind their 2 1/2 star review for this hotel even though its 1 1/2 on Yelp. It’s super gross. The ceilings even in the halls show water damage. The emergency lights look like they've had a leak above as well. The ac unit makes all kinds of dying moaning noises all night. The bed feels like we’re lying on the floor. The floor is so gross that we won’t take off our shoes! I showered with flip flops on because everything is so gross. There’s hair on everything. Doesn’t look like this room has been cleaned out between guests. Pubic hair on bed sheets. The “breakfast” consists of breakfast bars & tiny muffins thrown in a basket. There’s never anyone manning the front desk. Priceline will do nothing about it. They keep saying that their standards are more strict than others & it’s a 2 1/2 star hotel. That’s absolutely bogus. Obviously this is an issue with Priceline because they’ve got a very detailed canned response for it! Don’t trust Priceline’s star ratings!
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6 years ago, DPhillips88
Horrible Customer Service
I have used Priceline regularly for the last few years, booking hotel rooms through them several times a month. When there are no issues, they’re great, but the times there are issues make it unbearable. I booked a hotel using the app based on it being in a specific location, and being able to get a suite with a kitchenette at a great price. Once I received the confirmation, I realized that the hotel was located approx 20 miles away from where they showed on the map, and I had a reservation for a standard room. I was told by hotel employees that they had contacted Priceline several times regarding the incorrect information, but they had made no effort to change it. So after my family drove nearly an hour out of our way to stay in a room smaller than I had intended, I let customer service know about the incorrect information and requested a refund based on it. After a few communications with different CS reps, they have yet to acknowledge that the information was inaccurate, accept responsibility, compensate me for my inconvenience or correct the info on their site. They are intentionally deceiving their customers. Priceline’s entire purpose is to curate travel information to simplify the process for users. If I have to use other sites and apps to verify that their info is correct before using them, then they are useless to me.
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9 months ago, Thisndat
VIP premium service
Look here whoever this is. You need to pay attention to this : Someone with some decision making power better call me to straighten this thing out because as it sits it appears that a VIP member of the Priceline club purchased a night stay at a hotel that told him that they could not accommodate due to being completely full and when this VIP member attempted to contact Priceline to resolve the customer service was horrible and made this VIP customer feel as if he was being made fun of and they were deliberately trying to make things difficult . This all resulting in the VIP Priceline customer sleeping in his car and being completely exhausted and not prepared for some important things that required a restful night sleep . After being on the phone all day still the resolution was being laughed at and Priceline “offering”a full refund . One of the representatives from Priceline actually mentioned that is was appropriate for me to offer them thanks for providing me a refund . I will continue this on every single outlet Priceline puts their advertisement . I’m not calling any more numbers to be put on hold . Someone needs to call me and this needs to be a deal where they stop what they are doing and make that call because as of now I am considering what’s happened theft and also a number of other things
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4 years ago, beckysue2508
DO YOUR RESEARCH FIRST!!!
I’ve used Priceline for at least 10+ years. Mostly for hotel stays and some flights. I have to admit if you don’t read the fine print and understand that your reservation is FINAL and there are NO CHANGES or NO REFUNDS the experience can be frustrating. If you’re the type of person who needs the security of being able to change your reservation, DON’T USE PRICELINE, but if you do your do diligence and research where you are going you can find some awesome deals through Priceline! Just the other day I found a great deal on a hotel with wonderful river views! It was located right on the Rouge River in the state of Oregon, USA. I Googled a couple of different hotels in the area that had popped up on Priceline. I also looked up their exact location on Google maps. In addition to that I read their descriptions and reviews on Priceline AND the hotels own website. Being I was booking the room for a friend’s anniversary gift, I did end up calling the hotel and booking directly through them. They even honored the Priceline deal! If it hadn’t been for Priceline, I would not have ever known about the beautiful RIVERSIDE INN in Grants Pass, Oregon!
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4 years ago, California.CA
Once again Priceline. helps make my traveling easier and less expensive.
Maybe I should have given 4 stars for helping me find a good low priced hotel in Amsterdam because when I first started searching I found it very hard to sort through all the hotel choices and all the many locations and areas of the big complex city. Priceline gave me so many choices it was a bit overwhelming, and their map feature didn’t work very nicely or easily on my iPad. If you wanted to zoom out a little, suddenly you would have a map of all of Europe! So it took me some time to first figure out where roughly I wanted to be, and then used Google maps to see how far walking distances were to the train station and to museums or parks I wanted to see. But once I did that, Priceline helped me find a hotel with a nice big room with a big sliding door to a sunny patio balcony overlooking nice trees. Getting my second unexpected night here was very fast with Priceline and at same great deal as first night. Highly recommend PL to friends, and like any website you get better with it the more times you use it and know how to better use it.
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4 years ago, michele ford
NEVER USE PRICELINE
They don’t even deserve the 1 star that I had to give to write the review. I had been using them for a month straight every night until 1 night I had made my reservation close to midnight right before I got there. It somehow got switched to the following day and they wouldn’t check me in until 3 pm. 15 hours later!! I had used all the money I had left on that reservation. So I guess they expected me to sit there and stare at the empty motel and room that I had already paid for until 3pm. A few weeks ago a hotel cancelled my reservation last minute and they were able to switch me to another hotel but fixing the date a few hours was out of the question. Finally after a round with the 3rd representative they gave me “Great news!” They decided to overlook the cancellation policy and give me a full refund that I should see in 7-10 business days. Yay me! I get to sleep a night In my car in the hotel parking lot! *BAD BUSINESS* They lost a customer that spent at least $60 a day for the last month and a half and ANYONE AND EVERYONE that I come into contact with.
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3 years ago, REGUL4T0RS
Horrible Experience
Decided to do a last minute trip pressed for time so I booked through the book again feature. Our previous stay was really great. My fault was I didn’t double check Priceline’s confirmation email. The room type from my last booking was different from this reservation. My family arrived after the check in time. We called customer service and the wait time was 45 minutes so we finally got connected and were told it was too late to cancel our reservation. The priceline rep said she would modify the room type so I could get in a room that could accommodate my family. We waited and no change was made. I called again this time the wait was now an hour. The hotel said that the rate would still be the same. Unfortunately the change was never done. When I finally get a 2nd rep an hour later she tells me that it can’t be done and my reservation could not be canceled because it was now to late. The hotel took care of us but moving forward I will use other travel apps to book our Disney trip.
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2 years ago, Calitjessy
Hotel booking
I have been customer of priceline for couple years now and so far i had have not problem until this past april i went to vegas nevada and booked a room for 2 nights at hotel circus circus, it turns out that when i arrived to check in the person who helped me at check in at the hotel could not find my reservation with either my name or my partner’s so that day the hotel was very busy and since we could not find other hotel we ended up staying in the car sleeping and when i called priceline letting them know same day i did not use the service but the hotel comfirmed that we did use the service now priceline is giving the hotel for granted and they do not want to return my money for a service i did not use and they know because according to their system all calls are madr to them are recorded the person from priceline that i talked to that day told me that they were gonna cancel my reservation and they were gonna return my money or relocated me in other hotel but they did nothing and i have call the hotel to see if they can return my money but the hotel says that priceline has my money not them and i call priceline and they say the hotel has my money so i do not recommend this app or website to book your trip i will uninstall this app acter am done with this review.
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3 years ago, 6/11/21
Worse experience
If I could I would give no stars for the budget location I got my rental from. I booked my car rental in November! I have called and talked twice to different customer service representative and they assured me I would have a car big enough for what I requested and reserved. Today was the day to pick up my rental. I go all the way there and then once I get there I am told they have to cancel my reservation since they don’t have the supply. Would of be been nice to know ahead of time so I could plan accordingly. But no they said they could do it. I want for the other driver to show up and in the mean time have them help the person behind me and noticed they got a car for the size we requested. We then had to wait for the other car to be turned back in. And wait two hours. Yes they gave us two cars but we reserved the one for the space and now don’t have that at all for a 12 hour drive. Very dissatisfied and disappointed in this experience. The office person did nothing wrong as she just got there for her shift but the ones that cancelled the reservation couldn’t even stay there to talk to us. Instead they leave a young lady by herself to deal with and that’s unprofessional in my book. Once we return our car we will not be returning to this location. Extremely dissatisfied.
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5 years ago, rabbit fox
Pretty good but room for improvement
I have used this app a bit and mostly everything is great. The only problem I have had though was that when you filter for hotels that are pet friendly you shouldn’t get to the hotel and have to beg for them to let you stay. I took my dog on a road trip and the first stop was after 15 hours of driving. We were exhausted and ready to go to bed, but when we got there we had to beg them to let us stay which thankfully they made an exception since I was able to show them where the listing showed them as pet friendly. That was stressful, but I was willing to let it go and call it a fluke until it happened again the next evening on the next hotel stop. Fortunately the lady at the front desk also took pity on us and allowed us to stay, but we have to sneak her in and out to use the bathroom and leave the hotel so the other people who work here won’t know she’s here so again very stressful. Please make sure that if you are assigning a hotel to someone looking for pet friendly that it actually is pet friendly
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1 year ago, Ashantia Martin
Refund
I book a plane ticket for both me and my son last year on the 23 of December.. Our flight was cancelled due to weather , was approved a refund, since last year they’ve been giving me the run around sending be to the Airlines I booked with and my bank for my refund the whole time they have my check.. Had me to file a dispute and all. It took for American Airlines to tell me how and where they received my money and me relating that’s message to them so unprofessional.. yet after I disclosed this information still going through the run around first they find nothing of the sort, wait a couple days which I shouldn’t have because they been received my check account team just holding on to it.. I call back tell them the same story they contact the account team they’re excuse this time is it was an error refunding back yo my bank… For 2 going on 3 months I’ve been waiting for a refund from you guys just for you to tell me that, and for me to have to wait on a check? This is ridiculous I would NEVER book anything through Priceline ever again.. Customer Service we’re rude, and upset because of my case when it should be me being rude and obnoxious about my refund I was supposed to receive last year! I don’t recommend these people to anyone!‼️
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3 years ago, Mike_Dad
Buyer Beware, False Advertising
I have used Priceline three times for travel and what they promise on their website/app compared to what you get can be quite misleading. If you want a hotel and don’t care about the room or quality, then Priceline could work for you. If you want any sort of choice in what kind of room you are given, then stay away from Priceline. They have rigid policies and customer service talks right past you. My last trip I booked a nice room for a good price. When I got my receipt, it said that I booked a different lower quality room. I had pictures ready to show them that I had been falsely advertised. I was on the phone for 3 hours talking to two representatives who all told me that they could not help in any way over and over again. I asked to talk to the manager and they said they will call me (which never happened). I even had proof for Priceline’s price match and they wouldn’t even consider it. Super frustrating. The gist is if you want just a place to stay and don’t care about quality, then book through Priceline. If you care at all about the quality of room you are getting, book directly through the hotel. It will save you time and frustration. I’m deleting this app after this review so I’m never misled like this again.
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4 years ago, AmberR89
Don’t stand behind their service.
I have used Priceline for years and all over the world. I use to be pretty happy with their service and trusted their company and ratings. I recently rented a 3 star hotel in Alabama. The hotel was rundown, the customer service was terrible and the shower in my room didn’t even work. I tried to tell someone at the hotel about the shower but there was no one at the desk. I waited 15 mins. There was only a sign that said they were gone. This is was at 10 am and their check time is 11 am. I called the hotel and Priceline about the situation seeking a refund, since a shower is a basic necessity at a 3 star hotel. The hotel lied and acted like there was no sign, even though the sign was a hard sign with a base, which means they use it all the time. Then they lied and said the shower wasn’t broken. It was a simple shower easy to figure out. It just didn’t work. Then Priceline said if the hotel wouldn’t refund me they wouldn’t. Even though my card is charged by Priceline not the hotel. Basically they are saying we will do nothing to protect our customers or stand by our service. I was saddened that after years of being a loyal customer with no complaints that they could do nothing for me. I don’t know that I can trust Priceline anymore.
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3 years ago, RWTL84
Been using Priceline for years
Here is why I am giving them 5 stars, first their app is incredibly easy to navigate. Next their prices are always one of the cheapest you will find. (I am a platinum member so that’s helps) If you find it cheaper they will price match plus 10%. Third you can use Priceline as a gauge for what hotels, rental cars, and flights are going for and use that as a base to hunt for deals. The reality is that companies are starting to bring their prices down to these levels with membership incentives and things like that. For example if I go on and see a price here for a Marriott hotel I can then go to the Marriott app and look and see if there are any specials going on to make them cheaper and if not most hotels will price match plus 10-20% more off. Yes I wish priceine allowed you to earn points or give more away but the reality is all those things get rolled into the price anyways so the more they give away the more they charge. Nothing in this life is free and avoid the clap. That’s good advice!!!
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2 years ago, studentgrad019
Terrible experience
I agree with the many customers who have complained about Priceline. I use to think it was just bad luck. Don’t leave it to chance. This company is not out to help you. They are not a people company but rather a deceptive travel agency. I have been with the company for years too. I liked it okay but then I’ve figured out this company will advertise good rates and discounts but your not always getting a good deal. This last time was the last straw. I chose an price breaker deal, that guarantee certain location and amenities. When I got to look up the hotel we received I found there was no parking included which is kind of a big deal. It clearly advertised a big P for parking. Now I have to figure out how or where I will store my car. Much worse they wouldn’t work with me even a little. What a headache to what seemed like a great deal. That is what they do, create deals to entice you to bite. It is manipulative and deceptive. Really sad if you think about it. I’m really trying not too :(
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2 years ago, Wut dud
Awful customer service
I booked a car rental through Priceline with one of their “express deals”. I found out that I would no longer be able to make the trip and immediately gave Priceline a call (within a day of making the reservation). They would not budge on their underhanded no refund/cancellation policy so I offered to call the car rental company on their behalf. The rental company associate said it would not be a problem to cancel but that I would have to do it through priceline since thats where i made the reservation. I go back to priceline and communicate this with them. They say they are still not able to cancel the trip and that they emailed the rental company as it is out of their hands to cancel the reservation (even though I just confirmed it was okay with them!) and I will have a resolution to my issue five days AFTER the car drop off date at which point I may or may not receive a refund. I was literally able to ask the rental company about the cancellation within 15 minutes. Makes absolutely no sense. I spoke to one Priceline customer service rep and their supervisor and both just gave me the runaround. Awful experience. Use their website to price match with other vendors to avoid this headache.
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2 years ago, Paddyoo
DO NOT USE PRICELINE
I am also a VIP do not use them there are so many cancellations and problems with the airlines right now they will do nothing they will not refund any of your money they’re not a bargain go directly with whatever provider or provider you’re getting the service with You will not be able to get a hold of anybody there is 0000 customer service I will never use them again they’re a bunch of thieves They’ll tell you to go ahead and pay for trip protection or trip insurance it’s cheaper for you just to go through The company you are getting a product from The reason I gave them five stars is so people would read this they are a five star terrible company don’t expect any help or any money back ever even with trip protection they make an impossible On another terrible note I used Fox rental car is where this all started and there was no employees so they closed up two hours early that night no way to get a refund no way to get to another rental car agency
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4 years ago, Robyn Falconbird
Long time customer
I have been a loyal customer and user of Priceline before there was ever a smart phone or an app and it was really only ‘name your own price.’ The service has always been fantastic and the hotels, cars, and flights we have reserved have been exactly as described and always discounted lower than any price I could find online. I trust the company and app fully that they will stay true to the business model: connect me to unused rooms/seats/cars for less money. Yes, this has restrictions, including no cancellation, but that is the model and when I need to be able to cancel or I have no flexibility in dates or times, I use other traditional services. I have used customer service on several occasions and have always received prompt, friendly, knowledgeable service, although we have been through the growing pains with them becoming a large corporate entity and noted that customer service is not as nimble as they once were. The app is easy to use and works flawlessly.
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6 years ago, IllinoisCountryBoy
Easy Interface - Great Prices - Great Customer Service
I can’t say enough good about PriceLine and the App. I have used the service numerous times, so my review is based on all of these experiences. I alway check other sources for deals and I always find the best deals on PriceLine. I have used it for business and personal vacations. But what made me actually write this review rather then just rate the app, was my recent experience with their customer service. In a rush to get a reservation done while sick and mildly medicated, I accidentally made the reservation for the wrong dates. I needed it for a week later. Once I realized my mistake, I called PriceLine directly from the app. The service rep (wish I could remember his name) was professional and friendly. He contacted the hotel for me and confirmed that they could cancel the reservation for me (it was a special deal that was supposed to be non-refundable). I received the cancellation notice seconds after getting off the phone. PriceLine went the extra mile for me, and that is why I am writing this review and gave them 5 stars. Thanks again PriceLine.
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8 months ago, Gutta 1208
Poor customer service
I was booking 2 rooms at 11:49 pm while I was going through the process the time changed to after 12am. So my reservation was for the next day. I was ok with that because me and my family didn’t get to the hotel until 1:30am . The hotel asked me for my reservation number. I was denied the room because check in was at 3pm. I explained what happened he said he couldn’t do anything. He couldn’t change the date because it was a third party app. Ok no problem let me call price line to help me. Priceline said they couldn’t do anything for me because my reservation was booked after 12 am as I’m explaining that it’s a process to book a room and there’s information needed to be filled out and while I was doing the the time changed. The customer service rep was rude and kept talking over me she didn’t wanna here what I had to say. So she advised me she will call the hotel to ask for a refund they denied it. But Priceline advised it as a refundable booking. I asked where is the money I paid for the room. They told me the hotel has the money. By now it’s almost 2:30 am . I had to book my 2 rooms again and pay again. I will never book with Priceline again. Rude and disrespectful customer service.
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5 years ago, Debrabully
Ripped off on hotel bid
Bid on a 3 star minimum hotel in Orlando, placed a $275 bid and was placed in a Holiday Inn that was seedy, dirty, old and outdated. The room was dirty, body hair in the bathtub, stains throughout the rooms carpet, mold in the shower/tub gout and the hair dryer was broken. I emailed Priceline immediately when we got in the room, they didn't reply until a few days later. They replied that the hotel gave us free breakfast so that was the compensation accepted for the dissatisfaction for the room. The hotel text me asking if we were happy and I told her we weren't and explained the problems in the room, she text that she couldn't refund some of the room charge because we booked through a third party/Priceline so all she could offer is a free meal which we didn't use because it was a breakfast buffet at TGIF, gross. We spent with tax and fees over $300 for one night in a maybe 1 Star Holiday Inn when we were "guaranteed" a 3 star minimum room before bidding. For that money we could have stayed at a nice Disney resort which was the level we were expecting because of the 3 star minimum we paid for. Customer service was not willing to do anything to make this right so we will never be using Priceline again and will continue to tell everyone we can about how we got ripped off by Priceline.
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2 years ago, Dgd1955
Requested refund
I had a flight scheduled to leave Memphis going to San Angelo, Texas on May 13, 2022. The flight was scheduled to leave at 7;20am Due to Maintenance problems/oil leak it did not go out as planned. I was going to my grandsons graduation and there was not a flight that I could get that would get me there in time. I have been requesting a refund since the day of the graduation through the customer care chat, the airlines and Priceline. I have been told to call back, some one will contact me and you need to call before 5pm. It has been over two weeks! The airline said they forwarded my refund to Priceline. Today Priceline said I was a no show. Nope, I was there when they started moving the flight times and finally when we were told and it would not fly. We were given a phone number to see if we could book another flight to get to our destination. There was not a flight that we could get there before the 7:30pm graduation. We left the airport around 10am I am sure there is record of us going through security and picking up a hard copy ticket at the AmericanAirlines ticket counter. Tell me why I can’t get a refund after emails , chats and phone calls over almost three weeks!!
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3 years ago, mr.done wrong
Bad business
So on a Saturday I had a reservation for a rental truck with enterprise through Priceline I had private previously bought the insurance for $91 for the week through Priceline third-party on the second on that Saturday I had to cancel both the insurance and the car I was told it after they receive confirmation that I did not pick up the car they would issue a refund that was on the second here it is the sixth and the refund has not gotten to my bank I called Priceline they told me oh they didn’t cancel that like they did the reservation it’s going to be more days before we can get that money to your bank I told them no I need to talk to a supervisor I need my money now because it came out of my account now they got a supervisor on theLine she wanted to argue with me about the fact that they were not going to give me my money back and I said you need to it’s not my problem it’s your mistake it’s been four days since I was supposed to have it and it was just now caught by me that you did not even refund me the money I will never do business with them again and I hope nobody else will either it’s something like this happens in a time like this is right now what else will they do to the customer horrible bad business practices
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1 year ago, glitter mia 6
Never Use Priceline!!!
Made an error on the date for a hotel stay. Called Priceline 2 minutes afterwards. This led to three weeks of broken promises and lies. First it was “reservation not refundable unless hotel agrees to cancellation/refund.” I called the hotel and they were completely fine with cancelling it. They even said they refunded the amount they received from Priceline back to the virtual credit card they use for payment. Priceline says they called the hotel and the hotel declined the refund. Hotel says they’ve never once talked to Priceline. Then they start the neverending circle of “your case has been escalated and you will receive a response in 3-5 business days.” Four times I was told this, and four times I was never contacted. They’re just blowing smoke at you. Later, an agent said they called the hotel and confirmed that the reservation could be cancelled, but that didn’t stop them from continuing to refuse my refund. Now they start blaming “contractual agreements with their partners” and that nobody at Priceline can override their policy on this. Never another penny, Priceline! They would be better off just firing everyone and not answering messages or picking up the phone. It would be less frustrating.
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6 months ago, MetallicAmyRose
Disappoint bad app bad customer service
They made an offer on the app multiple times that when completed wasn’t for what was offered. Communicated multiple times with their customer service and escalations group showing pictures video of making the reservation as they offered not once but multiple times. They never honored and their customer service was the absolute worse I’ve ever dealt with. They make offers that aren’t true. thank goodness I caught it on the email or I would have been stuck in a foreign country having to figure out what to do. Their escalation team is a joke didn’t even look into why it was making the offer that they supposedly were not offering even after showing them screenshots. Be aware and very careful when booking with them. They also told me it was in the fine print also sent them screenshots of that where it did not show it was changing the booking from 3 to 2 people or anything about the number of occupants. Last time they told me that they where escalating it again with even more screenshots but this time there wasn’t even a denial they had no response. Do not use the app and if you can help it do not use Priceline.
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1 year ago, goexpedia!!
Beware of the Express Deal
These Express deals are a scam! I was shown three hotels on an Express deal and I wrote them down and looked up each to see where they were located. I was needing to stay in a very specific area. All three hotels were in the area I was looking for so I went ahead and booked it. As soon as I got the confirmation it showed a different hotel quite a ways from the three that were shown. I immediately called the customer support line and it referred me to use their text service for shorter wait time . After texting back and forth with a useless text bit, I was eventually connected with a live person who informed me that I needed to call the customer service number. I called and was immediately told there is nothing they can do. I asked for a supervisor and was told no one can help me. Beware of the Express deal scam. You are not guaranteed to get the hotels they say u will and you will be stuck with whatever they decide you should stay in and save your time and not call customer service because they are unable to help. I should’ve read these reviews before doing the Express deal as there are lots of complaints around the express deal.
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