4.9 (213K)
166.2 MB
Age rating
Current version
Publix Super Markets, Inc.
Last update
2 months ago
Version OS
14.0 or later
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User Reviews for Publix

4.9 out of 5
213K Ratings
5 months ago, Few-Reviews
Best grocery app of them all
I realized I’ve been shopping at Publix for a year because this week I got a coupon for free anniversary flower bouquet in the app, (thanks Publix lol!) and the Publix app is good enough to deserve a review. I shop sales there and love the ease of finding them (vs a 10 page flyer, eg Kroger which I don’t ever go to anymore, and Kroger’s app is too bad to bother with) with the aisle it’s on too (so I don’t wander around looking and waste time). I’m an Aldi shopper primarily, but have added Publix to my grocery trips because their app is so efficient. The app will even list “For you” with sales on what you’ve bought previously, and the rest of sales are divided into bogo and department. It takes like 10 mins to add sales to your list, and can add extras quickly. As I shop I can click and it will auto put it at bottom, another click and I can remove all those. Whichever people designed this app and update it are terrific. I’m in a place with grocery saturation and the helpful Publix employees and low stress shopping environment wouldn’t be enough for me to continue shopping there on their own (I get bogged down by too many choices), but the app makes it absolutely worthwhile.
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2 years ago, Principal Agent
List Function
Update: Thank you for bringing back the Coupon On/Off button on the List function! Maybe some of the other issues will get fixed soon, too. Hoping! I’ve used the app for quite a while, but never the list function. I used Grocery IQ, which was the best when it existed. I started using the Publix list function a few months ago. It has some bugs, like the produce, deli and bakery are always at the bottom of the list even though they are the first section of every store I shop and there is no way to reorder the aisles myself. Also when adding items to the list there is no indication after you type the item that it has been added, so I often add the same item multiple times. Just a blink or something please. But the WORST, is a recent update that has taken away the button to filter out digital coupons. There are many, many more coupons on my list than items I actually need to purchase so I have to scroll and scroll to find what I need to buy, and several times have missed items. PLEASE bring back this function.
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7 months ago, MimiTN1
Great Store But App Could Be Better
**Update - app appears fixed. Raised to 4 stars. I use this app weekly. This morning, all but a few of the BOGO offers are showing up and the link to the ad seems broken because there is 0 (zero) listed under view all there you select that option. I tried to reach out for support but their chat function is non existent for app issues, other than log in, which appears to be a bot anyway, so that wasn’t helpful. I realize I can call in, but I really just wanted a quick way to report this to an actual human being. Just hoping a developer sees this and fixes it. Under normal circumstances, I’d give this app a 4 (and will revise if it gets fixed). For convenience of the customer, they really need to modernize/integrate all of their services in one app like all other grocery retailers vs having three separate ones for store, pickup and pharmacy. The in store app also needs some work as far as making shopping a little more efficient, such as help with finding a product in store and reflecting prices for in store products, but it works ok for looking at their sales and savings when it works. Their stores and associates are wonderful!
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2 years ago, Em1019
Good - needs improvement (again)
Yet another glitch… if you add items from the home page under the header “Deals picked for you”, then go to the “Weekly ad” at top of same page, then select “view all”, the ones you JUST picked on the home page aren’t selected.. so no problem, tap them again right? Well when you go to your list the items are there twice. Kind of annoying. Please fix. Thank you Also to note- my last complaint about the coupon bar that comes up at the bottom of the screen when you select a coupon is much fast that before- so thank you for that. But what I don’t understand is why it has to come up AT ALL. Maybe just keep the error box pop up that pops up when the coupon isn’t available? The “coupon clipped” notification bar at the bottom isn’t necessary. Just having the scissors icon go from green to muted gray means we clipped it. Sometimes less is more.
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3 years ago, Vmpyrchik
Used to work great, but...
My husband does our shopping on Sundays after he goes to church. Today marks two weeks in a row that he cannot access the app for the grocery list (list will not open, nor will the ‘weekly ad’ section and the ‘search’ function doesn’t work {on a simple search like ‘milk’, a message comes up that says “Sorry we can’t find that. Try rewording your search or reducing your filters.” For MILK??!!}). Last week we got lucky; I could access it and snapshot & email it to him. This week, we have to rely on our rusty, middle-aged brains to remember. 🙄 I went to the online contact form and it says “Sorry our system is temporarily offline’”. Why do scheduled maintenance (yes, that’s a *guess* but probably a good one, since it happened to weeks in a row at the same time) during peak shopping hours? And if it’s not scheduled maintenance then Publix needs to check into why their app is crashing each week. Especially with the pandemic, people (including us) are using the touchless pay features more and more, and with the app down, this is no longer an option. Please find out the issue, Publix. We love shopping there and we loved using the app, but not the past couple of weeks. 😕
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2 years ago, cczep
App very buggy
This is an update to my review below. Since the time of the review Publix’s app team worked diligently to figure out the problem. Even though the problem/solution wasn’t spot on, it was enough that I could adjust my VPN settings so that I could get my apps to work again. It appears that sometimes app and VPN updates can affect one another so it’s not always a one sided problem. I’m happy to be able to use the app again. This app used to be great and now very recently it no longer works when using a VPN. Even worse when I turn off the VPN the app no longer works, won’t let me log back in & the only remedy is to delete the app & reinstall & start over. NOT very convenient for a frequently used app. I have already call tech support & have gone through the problems with supposedly a fix but it did not last long. Can’t log back in. The website isn’t much better as it also won’t let you use it when using a VPN service. Doesn’t say much for Publix’s concern for customers’ security.
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1 month ago, Vangie Nelsen
Save the environment bring your own bag’s.
I love shopping at Publix! Great deal’s, love your app too because it remembers what I bought prior. I do wish the store carried Izze sparkling beverage 70% juice, in a 6.4 oz can or bottle comes down to matter of preference or what coastline your on. 🤣 I know the Nutty Fruity dried fruits is a vendor item just wish I knew who to contact to get more of the Tangerines 🍊 and Orange 🍊Slices. Publix on N 27 is out too. I make my own smoothies/ frappés at home, and I miss the frozen fruit that had watermelon, cucumber, pineapple, strawberries, and coconut . Who do I speak to about getting that bag into the store? When I talk to my family and friends I’m always recommending shop Publix not just for your great prices but for the way y’all treat your customers like we’re part of your team/family, and I thank you all for that. Thank you Publix for being in my neighboring town so I can shop your store.
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3 years ago, kjjri
In recent version, removing checked items deletes history
Edit: In this most recent update, I went to the bottom of my shopping list and clicked Remove All to remove my checked shopping items. After I did this, I went to both History and Favorites, and all of the items here appear to have been removed. This is a big negative since I often base my list on what is in my history or favorites. Big bug to fix in this update. Old: Love the app, it’s so easy to make a list. I have noticed that when I search for an item, the search results sometimes repeat themselves, and if I click add to list, it might add it more than once. I can just remove it in the list view though. I really love that it has the aisles that the product is in, and it would still be even more helpful if, like the Target app, there was a floor plan of each store with aisle numbers and product location included. The pay feature is great, I used it for the first time today. Keep up the great work.
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2 years ago, Reenee17
App is glitchy
I have been using this app for a long time now. When it’s working, it’s awesome. When it’s not, it’s a real bummer. Nothing is worse than to be standing in Publix and searching for a coupon, you find it, clip it, and it says “error”, and won’t allow you to clip it. I’m at home right now trying to clip digital coupons, and getting a lot of errors on several offers I had intended on buying in the next hour when I run to the store. Now I won’t buy them. Also, since the most recent update, when I open the app, it takes almost an entire minute for it to finally respond to my tapping to open the coupons, or weekly sales ad. Not having this issue with any other app. I’ve even tried turning my phone off and back on to reboot and that’s not helping. I believe there’s something causing the app to glitch.
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2 years ago, J Manci
Love this Publix app But More clarity needed about the five dollar reward
I love this public app and I signed up using the payment when they promised a five dollar reward off your next purchase of $25. My only issue was they should have been more clear because apparently you need to spend $25 the first time you use it and then $25 the second time you use it in order to qualify for the five dollars reward. My first purchase was only $23 that my next purchase was over $50 but I didn’t get the reward because both purchases weren’t over $25. I called Publix and they said thatThe next purchase over $25 would make me eligible for the reward so we’ll see if that happens. I would have just liked it to been more clear because I could’ve easily spent the extra couple dollars on the first purchase to make it eligible. Other than that grate app!!
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3 years ago, inspredbyjulua
It improved, however...
One of the last updates brought several great improvements such as the ability to build a list of favorites which makes compiling a shopping list easier and thus faster. Sadly, I spent a fair amount of time doing this, but when I logged in today my favorites list is empty. I tried using the contact form from the profile page so I wouldn’t have to leave a bad review, but it says “service unavailable.” I tried rebooting my devices, but that did nothing. Very sad that it looks like I will have to build the list all over again. UPDATE: I started adding to my list and everything reappeared so I am changing my review to 5 stars because the app really improved since I first started using it. It looks like these are just bugs that need to be worked out. Hopefully someone will see what happened and get to fixing it. :)
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3 years ago, Scratchspin98
Absolutely LOVE the app BUT...
Overall great app! But when I’m using the function to view the weekly ad to add items to my grocery list, the banner that shows up at the bottom of the screen “added to list....view” just slows me down. I want to add things quickly and continue scrolling. When the icon to add/remove changes according to my tap, that’s all I need to confirm whether or not I added or removed it from my list. Also, when I get to the bottom of my page ready to go to the next page, I wish there was a little button down there to click to bring me to the next page instead of having to scroll all the way up then swiping to the next page. An option at the bottom of the page to do that would make the app a little more time efficient. Otherwise, great app!
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3 years ago, Marce3210
I think that Publix is the very best grocery store in the world. You cannot beat the BOGOs! The produce is fresher than fresh, the seafood is amazing, meat is cut fresh daily and the butchers will honor any requests, the bakery bakes fresh breads daily with unbridled passion, the deli not only fries chicken every 3 hours but undoubtedly makes the finest subs bar none, the store is kept clean by enthusiastic associates, and customer service excels beyond belief. I have shopped Publix for over 50 years. No matter what state I am in, including Florida, Georgia, South Carolina and Alabama the consistencies are the same. When you enter a Publix it is like going back in time. This company wants to make sure that you have the best shopping experience while doting on you as you shop. I cannot imagine shopping elsewhere. Thank you Publix for keeping Mr. George’s vision alive. He would be proud and honored that his beliefs have stood the test of time.
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2 years ago, maustin89
Working again !!
I had previously left a negative review as an update earlier this year completely broke the app for me. The developer response suggested I contact customer support and I finally did so today - it turned out there was some kind of bug in my account that prevented me from updating any account settings including phone, email, etc., and this same issue was also responsible for breaking the app. After a quick email exchange they got it straightened out and the app is working perfectly again. A+ Publix ! As for the app itself, it’s excellent in design & functionality. Very easy to use, and all its features are super useful whether it’s list building, clipping coupons, checking weekly specials, or viewing order history. So happy it’s working again! 😃
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2 months ago, apple_annonymous
Aisle Info Incorrect for Generic List Items
For the last few months the app has been putting items in the wrong aisle when adding them to the list. For instance, if you add sliced cheese without searching for the specific brand it shows cheese in aisle 13 on the end cap (sliced cheese is not on an end cap). If you go into the item to update it and pick cheese for the location it still shows it in aisle 13 on the end cap. But if you go look up the specific brand, it puts it in aisle 15 which is correct. When you edit the correct item it uses the cheese location as well but it’s in the right place. It like the location information for the generic items doesn’t match the brand name items. This happens for several things such as jelly beans, certain drinks etc. The ability to add items without having to search for the specific brand is super useful. I was hoping it would be fixed in an update but it’s been months and it’s still sadly broken.
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10 months ago, you gotta love Publix
My Happy Place
I love going to Publix for several reasons The atmosphere in the store is so nice and relaxing. The people who work there are so polite and are always willing to help. I really enjoy the deli and produce department. And the bakery such wonderful assortment of goodies and bread. All you have to do is go to the deli or sub counter and you know what a great store it is by the number of people on line. Some people may think it’s too expensive to shop in Publix but it’s really not. This truly explains what great customer service publix has. Two years ago, I went to Publix with my husband who was not in the best of health. When I arrived at the store I parked at the curb and found a manager because I needed an electric cart for my husband. I asked him would he mind taking the cart out to my car so we could get my husband. He was so kind and helpful When we finished shopping my husband waited while I got the car. The same manager again helped me, got my husband in the car, loaded our groceries and took the cart back into the store. Sure I can go to the big W but for the few cents I would be saving, it would not be worth it. Anyone who has not shopped in Publix, should try it at least once. Trust me it is a great shopping experience
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3 years ago, circus lilly
Deli subs
I really love Publix’s! The last couple of times I’ve ordered a sub from this Publix’s they haven’t been ready at the scheduled time my Publix app has said to pick them up I have had to wait at least 30 mins over the scheduled time . What is the point of ordering online if I’m going to have to wait anyway at the store. This is really annoying to me ! I did talk to a manager on duty the last time and all he said was , I’m sorry, there is nothing I can do for you , I’m just the manager on duty, which is even more annoying! The people working at the deli said your order is still hanging off the Machine where the orders come out. They had a long line , the people standing in line were annoyed that they would make an online order before serving them . There must be some way to fix this mismanagement. Thank you
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2 years ago, carlsrich13
Try using an timeliness feature
I understand that sometimes stores get busy and delayed orders can’t be helped, but a few too many times I’ve had to wait 30 to 45 minutes beyond when my order was supposed to be ready. There’s no way in the app for me to address a completely delayed order and I end up paying the same amount for my wasted time. Otherwise I can cancel, which I’ve wasted time and my lunch break for food I won’t be able to purchase. Apps like Uber Eats offer discounts or partial refunds for orders delayed beyond a certain time. Maybe try that? It’s gotten to the point where there’s no real benefit to using the app when I end up waiting for my order longer than those who show up in the regular line after me. This is not meant to insult the workers or the stores. I understand things happen and I’ve never taken anything out on them. This is solely about what the app could do to improve its efficiency and customer satisfaction.
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9 months ago, Gustavo de Brito
List is almost unusable after the latest updates
I shop at Publix for years and this app got much, much worse in the latest weeks, because it kicks you of the shopping list and reloads it frequently, making the shopping experience a real nightmare. That’s what’s happening in detail: Arriving at the supermarket I look for the first item on my shopping list, put my phone in my pocket and after grabbing the first item and unlocking my phone to mark the item as checked and see the next item, guess what? The app pulled me out from the shopping list, forcing me to wait for the home page to load again and then load the list, all over, over, and over again. Imagine when you have +20 items in your list? This makes using this app in the supermarket a terrible experience, on top of using more data. I got myself waiting for the shopping list to reload in every corridor! I hope Publix fix this, because while shopping there is great, the digital experience is a pain lately!
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2 weeks ago, 987654321why
Very Helpful App!
I am a loyal Publix shopper of more than two decades. I’ve followed the many marketing methods and feel the need to finally write to congratulate Publix on providing a very high quality App. Along with your many other attributes; cleanliness, courteous and helpful employees, and super savings, you continue to grow and improve the shoppers experience. The app allows me to map out my shopping, filter my searches, review lists of items I have previously purchased. I also love the “sneak peek” feature. The Publix Club is also fun and helpful with its Rewards and Perks. The electronic receipts very useful. I could go on and on. Thank you! I promote Publix to everyone and visit Publix stores whenever I travel. Shopping with the app gives me the satisfaction of playing a game with a guaranteed Win!
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7 months ago, Britchie9147
Great App!
I have been using the app to order in-store pick-up items for several years. No problems until they moved the pick-up away from the Deli. Nothing serious though. I have used the list function for the last several months. It makes getting through the store so much quicker. Sometimes the item is shown as being in the wrong location or no location but this is easy to correct in the detail of the item. There are a couple of improvements needed though with the Favorites function. Deselecting the Heart icon does not remove the item from the Favorites list. Also adding a sort capability would be welcome. Most recent isn’t all that useful in this instance.
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2 months ago, Rifle lord
Good but has some ideas to do better
Love the order ahead feature but unfortunately I have had a few times where the deli person must not read English or something cause it’s been late or wrong(like recently had them do that nasty Italian? multigrain bread instead of white idk why it’s so salty even *I* who love salt can’t stand it). This is a problem cause I’m a cashier and don’t have forever to burn when I’m on break. Also prices would be great if listed when searching through the app from deals to just items in general(“save X amount” doesn’t always cut it). Wish there was the option of garlic bread, this onion bread I’ve seen promoted but can’t remember the name of, sourdough, etc as bread options in the app/ordering in the deli in general that would be amazing sounding. Just a few thoughts.
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3 years ago, maryh54
Publix in Cullman
Publix has been a God send for so many families in Cullman and surrounding areas, including my family. The staff is friendly and courteous. They will actually show where a product is instead of waving vaguely and saying something like, “Well, it should be on aisle 7 or maybe 8. If you see an associate there, they’ll probably show you exactly where it is.” The people at checkout are very patient and greet you with a smile. The extra plus of having groceries taken to and placed in the car is invaluable, especially for customers who are unable to do so. The other departments in the store including fruit and vegetable, bakery, seafood, milk products, pharmacy, etc help make the store “complete.” All in all, Publix is my favorite grocery store and I highly recommend it.
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3 years ago, hjuycb
Coupons and shopping lists
The shopping list has been coming and going since September. What has become a frequent issue that has started costing us money is the coupons. Half the time I cannot access the coupons. I touch the option using several different ways of approaching it and some days it just doesn’t work. Twice, I have gone back to check my husband’s recipes to see that the coupons weren’t even applied. I tell the local store, they say they have heard this a lot since the last update and I’m referred to customer service. They just tell me to delete and reload- it doesn’t work and just takes what little time I do have available. Super frustrating!
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10 months ago, 70xseven
Page freezes
The app is fine until I try to view something in the weekly ad (not scrolling), and the page freezes and I have to reboot my ipad to fix it. The same thing happens on my phone, but I am able to get out of it by swiping right. Doesn’t work on the iPad. Do you have a fix for that? Update. I can unfreeze the page by tapping on the upper left corner where “back” is supposed to be. There used to be an x to allow me to close that view of the page. UPDATE. Thank you for your response but you did not indicate that problem is fixed. The “BACK” option OR the X needs to be replaced. I was frustrated by this problem for several months before I accidentally happened upon a work around. Up till then the only way I could figure how to fix it was to reboot my iPad. Thanks in advance.
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3 years ago, Britters C
Love Publix, But Unreliable App
I love Publix! Even if they didn’t have an app, it would remain my favorite place to get groceries. When their app works, it’s great. I appreciate being able to see my digital coupons, weekly sales, my shopping list organized according to my store, and more. But when the app glitches and stops working (which is way more often than any other app I use regularly), it is TERRIBLE. Some days, nothing but the home screen will load. It’s not a WiFi or phone issue — it’s just the Publix app. I’ve reached a point where I take screenshots of my shopping list just in case the app stops working during a grocery run; granted, that can only happen IF the app works long enough to create a list in the first place. I’ll keep trying to use the app, but I wish using the app was as much a pleasure as shopping at Publix.
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1 year ago, lisamirabent
Deli personnel not Publix quality
Im not the type of customer who puts in reviews. However, this stuck with me And bothered me! I’ve been coming to this Publix since I moved here 15+ years ago. I not only pay for Publix quality in food I also pay for Publix quality staff and that Deli staff is no longer up to Publix standards. Let me just say, that dude with the ponytail and yellow scrungy was not only stuck up but rude when they tell me no potato wedges after I ordered hours ago and then no tuna. I didn’t care you didn’t have it I cared the way it was said to me, the way the message came across. Crazy thing is the manager was right there when it was happening and she didn’t care one bit! Thankfully I got miss Beverly as my cashier and made me smile as always. It’s because of her that I left happy! Deli department needs to spend a few days training with her.
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1 year ago, uktj456
Good but needs work
I love me some Publix but the search aspect of this app is awful. I search for things and have to scroll half way down just to find an item close to what I want. I type in the exact name of an item and it’s maybe the third one down. I hesitate to use any sort of drive up option because I can’t even find the exact name brands or items easily. It shocks me that after so long of having this and seeing multiple reviews on the same subject that the search is still just has bad as when I downloaded the app a year or two ago. Please please make improvements; Publix is better shopping and quality of food then Target and Walmart but Target and Walmart have way better and more user friendly apps and would love to see Publix contend.
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3 years ago, Interceptor208
Temporary problem solved. Back to five stars.
This has been one of my favorite shopping apps. I’ve used it weekly for nearly four years. I loved when they added “pay through the app”. I used it from the get-go. (In the beginning, I had to explain to the cashier how to do that.) 😉 I have no clue what has happened in the past week or so. I have to close and reopen the app just to see my list. Today, I had to use Apple Pay as the “pay” button would not do anything. Tried again six hours later to go to the pay button. Still not working. Otherwise, an excellent app! Update: Apparently, the “glitch” was only temporary. All is well now. Back to five stars!
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4 months ago, cuziman
Publix Odessa or Anyone
I was a supermarket manager in Shopwell, Food Emporium and A&P for over 40 years in NY. I was also a District Manager for several years. I love your stores, the variety, the staff and store conditions, clean & easy to shop. I know these are inflationary times but some of the prices you have in all departments are really unreasonable. I see some prices decline, such as eggs, some produce items and some meat items but the majority of price changes due the past year of inflation (namely dry grocery items) will never be reduced. Other than that, I like your BOGO sales only when the regular price is reasonable, not inflated. Like I said I like your stores and only wish I had the opportunity to manage one of your stores. Thank you
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2 years ago, Peaches3C
Great app, but…
This app is awesome, I’ve used it for quite a while to manage my grocery list. I love how it sorts items by aisle, and if you happen to be at a different Publix you can change the store and it will automatically resort your list based on that store’s layout. However for some reason in the last couple of weeks it has started grouping items by section instead of aisle number. For example, it lists paprika in the Spices section, ketchup in the BBQ sauce section. Well I already know that paprika is a spice, but on which aisle is the spice section? Is this some kind of setting that I accidentally changed? I’ve looked but can’t figure out how to change it back. My list is set to sort by Location.
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3 weeks ago, TriggerHippie70
Almost there…
As a Publix LOVER, I can say the only thing wrong is the fact the app doesn’t list prices and totals in the shopping list. I feel it would be beneficial to the consumer. It’s a good way to track the spending while making lists because let’s face it, in these times, most of us our tracking our spend with budgets. This is where I think the app fails. Other than that everything about Publix and the app is great. I’m from Florida and for 4 years I did live in Texas. Kroger was horrible so I would shop at Tom Thumb which was like Publix but on a smaller scale. I MISSED PIBLIX so much. When I returned to Florida it was a right of passage when I entered Publix again the first time. LOVE YOU PUBLIX, you are my forever! Lol
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2 years ago, Greg D Viera
Publix App & Account
Good day, I like the way the app works to let you the shopper know of all potential price offer & sales. The issue I continue to have is I put my phone in at checkout and the display states “customer id accepted, but the digital offer do not get redeemed. So I’m hoping this is a temporary issue. It frustrating to them have to go the customer service to explain to the helpful employees of the issue. In talking to other customer who have experienced the same issue. It would great to have this issue resolved. I believe that Publix’s values their customers and hope they fix this issue soon. I’ll say this started about 6 months ago. Please look into this issue. Thank you.
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10 months ago, Zenful Chick
Publix is THE superstar of grocery stores!
Let’s face it, customer service is a dying thing in this crazy world we live in…except Publix! There is no other grocery store that compares to Publix for customer service as well as the value you get day in and out! The B1G1 sales are an incredible value! I dare say they have the best deli anywhere! Their chicken tenders are insanely delicious! Might I suggest the garlic-parmesan dipping sauce! 💥Yowza💥 I’ve ordered online literally countless times and NEVER have I been disappointed! Everything from decadent cakes, meat trays, veggie trays, special order buns and breads to their delectable sub-sandwiches!!! Thank you Publix for making my life SO much easier and tastier!
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1 year ago, Sleahy5
Much Better!
I had some issues with the app not too long ago and gave feedback. All quirks with the app seem to be resolved. I’m very happy with it now. I use it extensively for clipping coupons, finding sales, making lists, keeping favorites list, and ordering online. I really like that I can add items to my list from sale lists and from favorites list. The favorite list helps me remember things that we need and all my family’s favorite items/flavors. My whole family has the app with login, so they can all add items (and even add specific instructions and their name to notes). It make shopping so easy!
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9 months ago, ChrisWalker307
Good app, new refresh bug
Overall this is a really good app. I especially love the feature that sorts your selected items by store aisle, but I wish the deli and produce were at the top since that is what you first see when you enter the store. The latest version has a bug that constantly refreshes the screen to the home page. This becomes very annoying when you have a lot of items selected and have to get back to the items. I may have to see if a web (not app) version exists and try it until this is fixed, as it is making the app very difficult to use.
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2 years ago, Shudderbug
Needs work
There are two things I would like this app to do: show prices of items so I can comparison shop, and manage my shopping list. The first is nonexistent, and the second is implemented poorly. The nice feature of the shopping list is that it sorts my items by store aisles. On the other side, the interface is inconsistent (gives feedback when adding to list from search, not from “add to list”), and it doesn’t filter multiple identical entries. Also, when searching, it would be nice if favorites and past purchases would rise to the top of the results. On the plus side, it does offer contactless payment, but that means trusting my credit card info to yet another app. All in all, it is slightly better than a paper list, but can be very frustrating to use.
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2 years ago, Kerrijane_2000
Coupon clipping lag
My biggest complaint with the app, something I’ve wanted fixed for months, is when I want to clip several coupons. After each coupon is clipped, there is a banner popping up at the bottom telling me it was successfully clipped and a link to view coupons clipped. This is unnecessary and delays the process. I can see it’s clipped by the scissor symbol turning from green to gray. I’ve started bypassing the app and going to the mobile site online to clip coupons. On the mobile site, one can tap down the entire list of coupons quickly and efficiently with no banners popping up to delay the process. Your competitor’s app works like your mobile website. Make the Publix app mirror the mobile site’s coupon clipping process and it would be a 5 star app for me!
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2 months ago, RICQueen
Add Prices Please!!!
It’s great to pay thru the app, but I don’t know why Publix hasn’t figured out how to add prices! I don’t accept that diff stores have diff prices since the app 1st allows you to select the store location. Suggesting that the shopper should call the store and speak with a store associate … Are you kidding? What a waste of my time - not to mention the associate that is running around to identify the multiple item prices while I’m on hold! Everything is happening real time these days, so the app should be designed from the consumer/buyer perspective! If I’m trying to manage my budget, the app should provide me with enough info to make a decision. Definitely a HUGE miss and EXTREMELY frustrating!! Without prices, it’s easier for me to order from Lowes Food, Fresh Market, Walmart, Target or anyplace else.
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3 years ago, Fishey 58
Awesome store!
I absolutely love you’re stores!! They’re always clean all the will help anytime you need them! The only slight problem I have now, no matter what store I go to is they no longer ask to help taking groceries to the car! I understand it’s because of the pandemic, however 45 years ago I broke my back. I’m now 62 yrs old, 2 yrs ago I broke my hip in a parking lot. Sometimes I can use a cane other times a walker! So at times I need a little help! Other than that I LOVE your stores, everything is fresh, and they always look beautiful!💜❤️🥰 props to you all you are hands down the best store in all of Florida!!
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10 months ago, Julsieh
Latest update broke the app for me
This used to be an awesome app. Easy to poke through and find the good deals before going to the store. I could scroll through the weekly add or coupon page and switch between that and my shopping list app to add whatever I was looking for and then switch back to pick up where I left off. But since the latest update, any time I switch away from this app to do that, and then come back, the app pops up the little spinning wheel and takes me back to the home page. So to keep lying I then have to navigate back to where I was and scroll scroll scroll to try and find my place again. It’s at the point I don’t even want to use the app anymore. Please fix this! It would be a five star app but for this time consuming quirk!
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1 month ago, DrAnjay
Why I love Publix
I used to live in FL and Publix was my favorite store. Then I moved to TX and there were no Publix stores- now I'm in NC and thrilled to shop at Publix again. Everything I loved then is still true now: freshest produce, great sales, and an excellent inventory of foods and brands. Publix has the most professional and kindest employees- if you need help, they give it to you! I also enjoy their good, competitive prices, and great "BOGOs" every week. To top it off, during your birthday month Publix gives you a gift! You may select either a carton of ice cream or a loaf cake from their bakery- for free!! And both are so yummy!! And all of this is why I love Publix!
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1 month ago, TnNanaB
Above and Beyond customer service!
I’ve shopped at many different Public locations and their customer service is superior to many other grocery stores. I use the App and select my grocery items after checking the weekly ad. Items on my list to purchase in my cart are conveniently listed by the aisle location which saves me time in the store. And they may be considered a little more expensive for some items but they carry items I can’t always find at other stores. The cashiers help load my cart and offer to take my purchases to my car.
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3 years ago, Kudos to the Publix IT Team
Publix App Rocks!
I have been using the Publix app for several years now. I really like the shopping list feature where you can select items from the weekly ad and add them to your grocery list. It also has a section where you can add items that are not in the weekly ad. Another great feature is that it tells you what aisle the product is located. This is so helpful when grocery shopping. It also organizes your shopping list by aisle, making it so easy to grocery shop. I think Publix has the best shopping app I’ve ever used. Kudos to your IT team!
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2 years ago, ABCQT
Shopping List-Item Added notification
After an update a few months ago, the “item added” notification has been removed from the shopping list feature. Before, when you would add an item to your shopping list, there would be a little pop-up notification on the bottom right of the screen to let you know that the item was actually added to your shopping list. It looks like that notification has now been deleted and now you have no idea if something has been added or not…and it causes the user to add an item multiple times just cause they don’t know. Sometimes I’ve even clicked on an item thinking it was added, but then getting over to the shopping list and realizing it’s not even there. Please put the “item added“ notification back please!
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4 months ago, Ivenhoereborn
Publix where nice people work
I have been shopping at Publix since 1976. It has always been my favorite grocery store. All the employees are always helpful the dili meats are superb and bakery too. Publix always keep their shelves stocked and you can see them busy all the time making sure everything is in the right place and if you need a special item and you can’t find it, coustomer service will go and hunt it down and bring it to you. The butcher will even cut your favorite steak the way you like it and their beef is delicious and if you want a good ribeye Publix is the grocery store to shop.
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2 years ago, JulianneVosika
Very helpful
I like that you can choose items for your list straight from the sale flyer and that the list is organized by aisle making it easier/quicker to shop. The feature of adding an item and seeing it land on the list is broken so you can accidentally add something multiple times wo knowing until you check the list. The service and atmosphere at Publix is the very best, bar none. But their prices are generally too high. Neither of the last two comments relate to the app other than to say, making things amazing costs money, no doubt.
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3 months ago, Dottie-MAYA
I absolutely love Publix, period. I love George Jenkins vision. My mother taught me my work ethics, and Publix taught me HOW to work, etc. One, and only one, thing I’m unhappy, VERY UNHAPPY about, is your decision to put self checkout isles in. I walk in and feel like I’m in Walmart. In fact, I have stopped shopping at “my” Publix completely because of those self checkout isles, and mom and I have shopped at that location for 30 years, we know the manager, etc! Now I drive several miles longer to a different Publix. There are a few self checkout isles there, but it doesn’t slap you in the face when you first walk in….
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10 months ago, Joe V 19
Inflation and the price we the consumer pay
Since the beginning of 2022 the price of groceries has risen faster and higher than inflation numbers. Although inflation recently is trending lower since its high mark it appears that no downward adjustments have been made in grocery prices thus far. We the consumer cannot continue to pay and pay for these continues increases. After speaking with many consumers we hope that Publix will lead the way in the grocery industry and start lowering the prices of goods the consumer uses on a weekly and monthly basis. Your reputation is exceptional and we are relying on you to lead the way in the industry for more competitive pricing.
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1 year ago, Lindaghappyme
Supermarket Saving Grace
I moved here from New York in 1986. Went to a few supermarkets and couldn’t find one that was a familiar atmosphere. Quality was what I was looking for. I found that at Publix in South Daytona and Port orange. The original stores not all the extra ones. For all these years other than Publix was a visit to Gaff’s occasionally I have only shopped in Publix. Some people say too expensive. The sakes and the quality of Publix make every penny worth it. The service is always terrific and I feel Like some of the employees are almost like family. Thank you got saving me and my family! 😊
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