Mostly I am happy with QFC’s Pick Up & Go. I am very disappointed that I can’t access the meat listed on sale in the ad flyer. There have been a few times where they have given me some sub-par produce, too. These seem to be the most consistent problems. I appreciate that I have a chance to refuse substitutions, and that if I order the day before, I can add to the order until midnight. I also like being able to use paper coupons, and I appreciate that QFC uses PAPER bags, not plastic. For these reasons, I prefer QFC’s service over Safeway. We have an extremely fragile person in our household, so this service is NOT just a matter of convenience for us, it’s a necessity. I think the problems I mentioned above could be corrected. I hope that happens.
I’m in the store with my fiancée; last stop of our errands. She’s wants to make a delicious Moroccan thing for dinner that has pine nuts in it. Great! Uh oh, can’t find the pine nuts… No worries, we have some other stuff to get first. Ok, done. Now we need those nuts. Where. Oh no, stress is building. Where are they?? Wait, I know! I’ll use the QFC app that tells you where stuff is! Find it. Open it. A little box says “This version is out of date, update now” and won’t let me continue. First of all, WHY. What is so different that what I used last week won’t work AT ALL anymore… Ugh. Stress still building… Ok. No matter, I actually have a decent signal and unlimited data. Update in App Store… Takes annoyingly long… Ok, finally open my new and improved app, and… Now a GIANT BLUE BUTTON says “Version out of date, update now” and won’t let me continue. I JUST UPDATED NOW! AND ALL I GOT WAS A FANCIER BUTTON TELLING ME TO “UPDATE NOW”! I CAN’T UPDATE ANYMORE! I’M AT THE LATEST UPDATE! And where are the %*@$& pine nuts! Oh. My fiancée found them. They were with the other nuts. That makes sense. BUT WOULD I USE THIS APP AGAIN? DEFINITEY NOT! At least not until they have another update…
This app used to be great. When ordering groceries for delivery, my shopper could send me a message if they couldn’t find an item on my list and we could figure out a substitute on the fly. Now the app doesn’t seem to support notifications anymore. After my last two orders arrived, I noticed messages from my shoppers in the app that I had never received notifications for. It’s also super frustrating that clicking email links doesn’t open the app. I also can’t seem to ever find my most recent order in the app to double check whether I received everything on my list. The only thing this app seems to be good for is actually creating my order. Everything after that is just broken. The same goes for the QFC website. I can’t even track or rate my order or submit feedback without getting an error page. I’ve tried every browser, even IE. Whatever “upgrade” happened to QFC’s site and app about a month ago, it broke a ton of stuff.
Our 2nd time shopping here at Belfair QFC. It’s quite the time saver and no having to stand and wait in lines. You may want to pick out your own fresh fruit and vegetables. I’ll see how it is this time. But packaged mushrooms were not fresh and white, more dark and older the4n fresh. The same is for bananas too. If you order too many and can’t eat in 3 or 4 days they start turning. This time I wrote in comments “NOT TOO RIPE” We will see. Bottomline...what a great way to “shop local”
There are so many issues. I will only list a few. Do you do testing? 1) Two of the items I ordered never appeared in my cart. I suspected perhaps they were unavailable, but, upon digging deeper I found in an area I had to dig to find, one item was in fact marked as unavailable, but the other was not. Seems like, if that’s the case, you could tell the user instead of lying by saying it’s been added to the cart 2). I ordered 4 cartons on pop on sale, 4/$11. However, it charged me the regular price. I hoped perhaps when I placed the order it would adjust, as sometimes happens at checkout. But - NO. 3) When I went to checkout, it determined that my credit card is expired. True. But, when you try to edit the credit card, you are stuck in an infinite look. Sign in to Kroger, which takes you to a page to sign in to change the card which takes you back to the first signin. The only way yo accomplish the task is to delete and reenter the card. These items are just the beginning of my issues with your system. Honestly I probably know 3rd graders that could do a better job. The way to insure good software is to test repeatedly (even user testing) . To have good tests, you need to know and document ALL functionality and errors. Pretty obvious that your IT folks are either under-educated or just plain inept.
The reason to use these apps is the savings and for grocery pickup. So the former works better than fine. I never have a problem with picking up anything. It’s also great for checking the stock of my local Kroger-owned stores. All apps that check in-stock status have my eternal gratitude. The problem is the savings and coupons. It’s discombobulated like whoa. There’s no order or cohesion regarding how to clip coupons, plus get savings, plus see what’s on sale. Even the access points to these areas of the app will look different at different points throughout the app. It should be uniform, like Safeway’s. Chaos can reign supreme but the fundamentals of the app should be set predominantly within sight and remain there unchanged as one traverses the app.
I use this app maybe once a month or less, I’d probably use it more if the interface was easier to use and more visually appealing. The app looks busy and my eyes don’t know where to look. You have coupons, Easy meals suggestions, ads, more deals and I feel overwhelmed. So I just use the search bar to add items when I could be scrolling through the app and maybe adding items I didn’t know I needed. Saves me money I guess. Ordering and adding items to cart is fairly easy but something I wish we could do in app is rate the shopper. I can’t remember my password half the time so even though I want to give the shopper a good rating I can’t because the app sends me out, wants me to log in in order to rate.
The latest update is just getting ridiculously complicated. The developers have added a “preferences” to the search function of coupons. It has about 99 categories that you can select from -great - and then you save your preferences and then /confusingly/ there’s another function called "filter”, which can be used to filter the search, with same types of categories and so forth departments and on and on. Well, guess what? they conflict, so the end result is you can’t search effectively even after you try to eliminate all of the preferences something is really broken in there. But the real Klinker here is that when you get a list of search results and you touch one of them to bring up more information, you get the item below that on the list same goes for clipping a coupon. You clip a coupon and it clips the item *below* the one you clicked on - also it has frozen and I’ve restarted it and terribly frustrating. I hope the developers issue an update soon. I have wasted 40 minutes trying to get a search performed and so forth on this terrible update.
If I didn't know any better I would say that QFC/Kroger didn't want customers to benefit from weekly sales and other specials because the app is nearly impossible to navigate even for the person who is tech-savvy. The overall layout is confusing at best and seems to change from week to week as if the developers are still trying to figure out what the best design should be. This is a terrible service for the customer. Apps in general should always be straightforward, intuitive, and so simple that users of all capabilities can easily use them. The QFC/Kroger app does not tick any of those boxes and is actually more of a disservice to the customer than an asset to shopping for groceries. if possible, I would give the app zero rating stars.
I’ve used this app at least weekly over last three months. It is awkward, unfriendly and frustrating. Search function is hard to use and often comes up empty for items that are obviously not in short supply. Trying to pickup at preferred store is almost impossible once system has decided where you should shop. Shoppers often don’t find what I ask for (no Easter eggs a week before Easter, but niece went into same store and found them. No dates and again niece went into store and found them). Substitutions are not done well (pork sausage for chicken sausage! Good thing I’m not Jewish or Muslim). Would not use this unless needed to stay out of stores for health reasons.
Somehow you have taken a barely functioning, extremely frustrating app and made it completely unusable. Congratulations, you did the unexpected. I *really* want to use this app and I’d like it to work at least a quarter of the time, but over the course of the last year or two, all this app does is nothing, crash, freeze, and raise my blood pressure. I am pretty much at a point of refusing to shop at QFC period because you KEEP making your app even more unusable and it was barely functioning at the start of 2020! I guess Freddys, Safeway, and more likely winco will get my dollars now. Good job guys. You literally had one job to do with the app: make something people can do their shopping with. You have resoundingly failed.
You need to fix the app as it doesn’t add items and the ones it does is random. You end up thinking you added the items you want only to find out at checkout that they are not there and you have to start again yet it still doesn’t add the items again. Web version works so why not the app?
I have ordered through instacart and through Safeway’s app they always say items are out of stock when they aren’t. I had to have my husband go to the store after my order at Safeway because they didn’t get half my list, come to find out the items were there the staff don’t look for them. I’d get a better service sending my teenager over there. I never have this problem at qfc they read my requests and always are diligent to ensure if there is an item I get it. The staff are friendly and helpful.
Just fixed: On iPad, link to old version of weekly ad didn’t work before fix in update.
QFC recently changed their weekly ad in the iPad and iPhone Apps, with a link to the old version. The link to the old version of the ad previously didn’t work on iPad, but it was just fixed with the latest App update. On iPhone, it always worked. Otherwise, the QFC App has worked well most of the time with some rare glitches I usually encounter at checkout at QFC, sometimes fixed by an employee override.
This is for the QFC pick up service in Seattle. I have been grateful for the businesses that offer curbside pick up to those of us who are immunocompromised. I am thankful that employees put themselves on the line to keep people fed. I wish I could go into a store and pick out my own produce, I really do. One reason being that I keep getting spoiled produce in my orders. Another being that I have received the wrong order on more than one occasion. The stores never credit me properly and I have called and called and called. I’ve sent online reviews and complaints but to no avail. Sadly, I’ll be using Amazon’s grocery service. As much as I dislike them, at least my produce isn’t rotten or wilted or wrong when it arrives.
Why did they discontinue the original app and replace it with this new one? It’s terrible. When I signed into my account on the new one, my shopping cart was empty (even though I had items in the cart on the original app) and I had to re-add everything. I also had to re-enter all of my account information. When I typed in a search for cereal, the only results were breakfast bars. I had to go to the Breakfast section to find cereal. Stupid. The list goes on but I haven’t found one improvement with the new app.
In general, the app works and does what it needs to. But as someone who mostly uses it for shopping in store and finding deals, they built-in list is awful. Half the time if I switch to another app and back, it closes my list. The list itself only takes about 1/2 of the vertical space on the screen (the rest filled by unnecessary buttons and ads), and now the latest update has completely broken the UI so that the buttons and list items are overlapping each other. An absolute mess.
Paper coupons are quicker and can be sorted for how i go thru store, i need to know the price to know if i can afford it and if coupon is worth it, i dont want to use up my data looking at stuff i dont want, i dont want to walk around the store holding my phone. I dont want even more of my shopping data being sold to 3rd psrty. Paper can be recycled, my time lost is forever. Last week all 5x sales were digital to coupon only. My usual 30% savings was unattanable. I was mad, i loaded app, i am still mad. This app is not gor full cart family shoppers. It is for simple minded people who develop a relationship with a product by clicking it, then wanting to complete their new commitment
Things I like are it keeps track of your previous purchases and it’s easy to find things you regularly buy. What I don’t like is that it is difficult to locate generic items. Example if you type in cream cheese you are going to see everything with cream cheese as an ingredient or it will recommend “Philadelphia Cream Cheese”. I’m using it as an ingredient and don’t need the good stuff and can’t find it. So I’m some sense it helps you keep to your shopping norms and save time/money and then you might spend more buying name brand items you don’t need.
It took me almost an hour to register this afternoon. I kept getting error messages. I had to register since they couldn’t find my account I’ve had for over 15 years. When I got to the register, over half of the digital coupons didn’t work. A manger went through and manually credited me for each. Since she had to do that with several customers in front of me, it took almost 45 mins to check out. All the while everyone in the single line was watching their frozen food melt. Unless I hear about a great deal, I am never using this app again.
I get that workers for retail companies justifiably hate the human race, so I get there’s a drive to inflict pain on said human race in an app form used by the worst, pickiest humans. The thing is: the QFC app’s store-specific stock is useful and well done. The problem is that items will randomly appear or disappear from one’s shopping list or cart at any given moment, which is really annoying. (Why is there a difference between a list and a cart, anyway?) If sadism is the goal of the app, this one wins it hands down.
I applaud you are updating your app regularly, however for me it just gets worse. I don’t understand why at times it shows things I’ve bought and now it shows them in a special regular section. The regular section has a huge bug because it allows duplicates. If you remove one of the duplicates it remove all instances of the item. If you don’t remove the duplicates it tries to add all instances of an item to the cart. Why are the items available such a small subset of what the store sells?
App says buy 3 and save - but then did not do the price reduction - difference was $5.85. Coupon was buy 3 for 12 dollars- single $5.95 each Entered credit card, stated approved, but then would not allow me to use the credit card - did not even see the card - needed to wait 15 minutes and re-enter - then it worked
I liked that I could split the items I was shopping for between shipping and pickup during the same session and check out two separate times. Thank you! The search function in the “shop” area did not produce results — 4 out 5 would error out— and so I spent a lot of time scrolling for what I was looking for and only found something like it. I already checked out the pickup order by the time i eventually found the exact item i needed and added it to my ship order. I used to shop at QFC exclusively but have a neighborhood Safeway we frequent. The search function on their app was much easier to navigate, gave me no errors, and I like that it keeps tabs on what I buy so I can find same or select from others like it. I would love to keep my options open! Please improve your app!
Hello, I just uploaded this app. Hoping to make my life easier I thought I’d investigate and install QFC app. Pharmacy, groceries are all the neat things that make my world go around. So I sign in,I create an account, create my password and Wala I’m good to go. When I try to renew a prescription it crashes. So I thought I could be doing something wrong. I start over and signed in Then go to the pharmacy refill page.I entered all my pertinent information and it crashes again now igot on the phone and completed the refill request in fraction of the time it took me to just play with this darn app.
I gave this a try again after having downloaded the latest version. But it is STILL difficult to figure out! Soon enough, MILLIONS of hungry sick infected people, who can’t figure out your app, who have nobody else to help them, and who have no patience with government bureaucracy, are gonna go to the store and spread COVID! Before 2020, bad grocery store apps were only a matter of inconvenience and incompetence. But now it’s a matter of life and death! I’ll just make smaller purchases and go through the self check out to minimize my chances of getting Covid.
The app set “ My store” that’s way to far away from me when there is 2 stores closer. I am trying to change the store and when the store i want comes up i am unable to select it for whatever reason. I have deleted and redownloaded the app, changed all the settings for the app to allow location and tracking, and still not able to change store location. If the deals are for a different store whats the point of the app.
The shopping experience online is simple and efficient and greatly appreciated by me since I am housebound. It is sometimes hard to find specific items that are unique to a regular order and may or may not be available. Thanks for making this process of shopping possible.
I love this app. You can browse the weekly circular, add digital coupons and create lists. It even tells you where in the store to find your items. You can keep a list of regular items so you don’t have to keep adding them. The app also shows you current on-sale items so you can plan before you go. Super helpful.
The app very buggy. I tried to remove items from my cart and it kept adding them back. I could not get the cart to show an accurate update of my selections. Shopping list is hard to use and isn’t easy to add selections to cart. I will avoid using this until it works.
After they added pickup to make filtering coupons slower, and the in-store view to make navigating slower, and grocery lists & prices to make client-server communication slower ... now they change the coupons from “add/remove” to “clip/unclip” in hard-to-see green vs. red and it takes FOREVER to clip a single coupon! I should go back to just using the website ... at least there, I only have to deal with my browser loading 1000 images on the coupon page.😢
I click or scan the specials. At times they do not give the sale price. Last week when I showed the cashier a special she said get used to it, if you don’t select it and it does not give you the sale price, we will no longer be correcting it not w phone photo. Ok I think Im done with QFC. I mostly shop Safeway which has a helpful staff and I also shop Costco! I really did not appreciate the comment so did not purchase anything. Put everything back before scanning my QFC card.
The app is pretty horrid. It’s really hard to find stuff, and you can’t order from specific stores, unlike Instacart. My shoppers keep starting at a QFC that’s further away and smaller than my local store. They are always out of stuff. My orders go to DoorDash, which doesn’t have experienced grocery shoppers, and it impacts the quality of the produce and meat they pick out. The only reason I used this app is for the savings vs Instacart. But the hassle is making me think it’s not worth the savings. Just be prepared to make a lot of returns.
It was a five-star app, but after installing the mandatory update, I just get stuck in a loop telling me to update, which I did, so the button says “Open,” which just sends me back to the update prompt. Yesterday, I went to the store to get something on sale, but it was out-and the last of the season, apparently, so I couldn’t even get a rain check. Bad times lately.
Pickup is free and the app does kinda work. Having said that, it’s also a buggy mess. Top gripes: - Some in store items missing from the app, zero customer service when you ask for a fix - Can’t see available pickup times until after filling grocery cart - Buttons to add items to cart are cropped on iphone se and very hard to click as a result - Clip coupon button doesn’t work at all in “forgetting something” mode - Shows items only available with shipping, if you accidentally add one the whole order gets messed up - Special instructions you type are ignored more often than not So yes, it’s a buggy mess, but it kinda works. Very 3 star experience.
App switched store without me knowing & misdirected order to incorrect location
I have a default store location thru my app, where I always shop. I added product to my cart and without any notification it switched the store to one that had the available product, even though that store is not close to me, and it processed my order/payment before any notification came up. Now I need to call customer service to get a refund as I certainly will not be driving to some far away location to get my groceries because of an app issue.
The ability to pre-order groceries and pick them up has been great. I started using this service before the store I shop at had set up a place to pick-up groceries. The workers in the store weren’t even aware of “pick list”. You’ve come a long way. Thank you.
Don’t bother using this app for delivery, just use instacart for delivery it’s much better! I decided to give this app a try and even though my order was shipped, they canceled for some unknown reason. When I called Kroger the lady couldn’t tell me why so finally I asked her if I should just call Instacart and she said yes. Instacart was very helpful. I told them I’ve never had any issues with them and they confirmed that there are always issues with the store apps. I like the QFC app for a lot of things but based on delivery alone it gets 1 Star from me.
This used to be a super handy app. I’ve been using it for grocery pickups about every two weeks over about 18 months. I could compose my shopping list over several days, using both my phone and tablet because it synced seamlessly. No more. Lists disappear, items chosen on one device do not show up on the other (and yes, I am logged in to the same account on both.) if you do manage yo create a list and want to review your cart, it’s now a two step process. Super frustrated!!
Unable to save credit card information even after deleting the app and reinstalling and restarting my phone. Let me know when you fix it, I’m going to shop elsewhere.
Why can’t you note on the Items if you’re out of stock? Then I won’t waste my time. Then to have those items removed from your cart when you’re ready to check out, only to fall below the minimum required for free delivery is extremely annoying. Then you’re charged a delivery fee! And if I’m logged in why can’t I use coupons or get sales price, or get store brand items on delivery orders? So frustrating!!!
All of a sudden my shopping list is HUGE. I used to be able to see a bunch of items on one screen but now I see only a couple. On top of it my list now has controls to add or subtract items FOR EACH ITEM. Why isn’t there options to allow users to view their list in a compact mode? This has become a really crappy user experience.
I installed the app, signed up, etc so that I could save $10 via an e coupon. The sign i the store said it expired 8/31 (today) and the app said the coupon expires 9/1. However even then when I clicked to use the coupon it said “no such coupon”. Very frustrating. The most basic feature of the app - providing a coupon until it expires is broken due to I guess sloppy programming. So 1 star. Otherwise I like QFC itself a lot.
Was this app developed by a group of high school students for extra credit?!? The only consistent experience I’ve had using this app is that it’s inconsistent! And let’s be clear, this isn’t an app, it’s a modified web experience. Constantly having to sign in (it’s 2023, no facial recognition login?!?), always having to reset my password, lost coupons, etc. I spend a ridiculous amount of time trying to get the app to work in the store every single time I go grocery shopping. Ask your developers to test the app with ACTUAL CUSTOMERS before rolling it out. On that note, why do we need to use an app?!? We already add our QFC membership number when we checkout. Why is this not a more seamless process? Done.
Online pharmacy ordering is nice, and generally the store location and coupon features are helpful. But the lists and “shopping mode” need a lot of improvement. If I make a list of items and the app isn’t kept open, I lose the entire list. Why? What’s the point of spending time making a list if it’s not saved anywhere?
I love that I can clip coupons right onto my account through the app, but WHY limit the amount I can put on there? I have a huge family and and sometime multiple shoppers, so I add things that I might not buy but my children or husband might. It frustrates me so much that I sometimes decide to shop else where
Only makes you type your password once. Why would every other online app in the world make you type it twice when creating an account? Recommend asking your developers that question Cannot type in my QFC club card number. The app keeps telling me the number is in use. Of course it is. It is my number. Couldn’t get past this step during registration so couldn’t register so can’t use app. Deleting it from my device
Why does this app require that I create an account? I can’t see any valid reason from a consumer’s perspective as to why creating an account has any value to me. Rather, it’s just one more account that will inevitably get hacked, all the while providing needless tracking of my shopping patterns. Kroger: just check your shelves to see what sells and don’t bother me via technology. You are not my BFF and never will be so don’t expect anything from me beyond an arms-length transaction.
Bad app. 1/3 of the world is technology incompetent.
This app is so bad kroger created an 800# for it. Kroger really made something simple difficult and confusing. As a cashier this app creates a lot of complaining and issues for us. This system is terrible. People still find a way to abuse the system and get away with it. I’m finding as a cashier 1/3 of the world is technically challenged or incompetent. No rain check on digitals. Rule has always been. People are so use to being told yes they get pissy when they are told no you can’t get your way this time. You can only clip so many ads before it prevents you from adding more. If your looking for one on sale tough luck. The app doesn’t care.
The design of the shopping cart view is quite poor. The information density is very low—lots of blank white space around list items, headers and footers and floating “did you forget something?” buttons blocking the view. I don’t know if I forgot something or not because it’s so cumbersome to see what’s in my cart.
Looking for a faster, easier, more rewarding shopping experience? Save time and money with the QFC app. It puts convenience, savings and rewards at your fingertips. Simply download the app, create an account and link your Advantage Card to access all these great benefits: · Create and track Pickup, Delivery and Ship orders right from the app · Shop an extended aisle of 1,000s of products from our trusted third-party sellers · Use Kroger Pay at in-store checkout – one scan applies your Advantage Card and payment · Easily build your online shopping list, and use it to shop in-store or to place your online order · View your weekly ads and quickly add sale items or specials to your shopping list · Clip digital coupons and use them to save in-store and online · Get Cash Back deals to earn money on items you already buy · Discover even more savings with exclusive promotions, personalized offers and bonus rewards · Refill and track the status of your QFC Pharmacy prescriptions directly from your phone or tablet · Check your fuel points · Use our locator to find the closest store or Fuel Center · View your purchase history and use it to easily reorder your favorite products · Add your Advantage Card to Wallet for iPhone. To use the QFC app, you'll need a QFC digital account. You can create one and link your Advantage Card through the app. Don't have a Advantage Card? You can add a new one when you create your digital account.
