Rack Room Shoes

Wow! I deleted you because of the Incompetence of the app and decided I try you again — everything was so quick it was awesome — until you said you’d send me my log-in info. Never got it — then when I went to shop it wouldn’t even load … fire your web manager and spend some money on a quick sight please!

customer support recommends their web site and that’s just as bad. i’m so frustrated i don’t even want to talk about it. go to another store it’s easier.

Don’t waste your time downloading this app. I only downloaded it because the Rack Room site is so bad - it’s soooo slow & freezes up constantly. But the app is even worse. When I opened the app, the screen read “AUTHORIZING” (in the classic Rack Room orange) on top of 20+ rolling lines of weird computer language. When it stopped rolling, nothing happened so I selected “Try Again”. (Spoiler: that’s all there is to the app - a big orange “Try Again” button.) After trying this a few times, a new message appeared: “Multiple attempts to authorize connection to services have failed. Please wait a moment & try again…..Reason provided: Forbidden”. Look, I just wanted to browse some shoes - not gain access to closely guarded shoe secrets. From reading the reviews, this app has had issues for months. How can a company (esp a large one like RR) allow this app to still be offered with their name attached to it?

I have filed complaints with tech support on app and with store that the app won’t let me log in at all and won’t accept passwords no matter how many times I reset them. This has been happening for at least 9 months and apparently the company does not read reviews and store managers and tech support do not report issues. The only answer I was given was to either go to a store and shop or use a real website to shop. Very poor response as it shows they don’t care and don’t intend on fixing problems. They don’t care about customer service and obviously do not need the sales or they would care that people cannot shop and spend money. If rack room doesn’t need our business then I will go somewhere else.

Great store and love the prices! However the app and online website is broken. Tried ordering on the app and every time I view a shoe, an error message pops up and prevents me from looking at different sizes and ordering the show all together. I went to my laptop to try the website and it’s the same deal. All you can do is view the home page but won’t let you navigate anywhere. Again, love the store, but it’s the 21st century. People are getting away from brick and mortar company’s and shopping more online. You guys should be on top of your game with your online business. Especially with COVID. Please fix ASAP!

This app takes waaaaaayyyy too long to load. It has to load up every time you make a filter. Like click womens- Load 20 minutes- then click shoe type - Load 19 minutes- then if you are still trying the app you try filtering to size it’s another 21 minutes. If you get past that then you see the shoes in the gender, type, and size you want. However, once you click on a shoe to see more and try to go back it’s another loading period of 15 minutes. I don’t have time for this app.

I love buying shoes from RR, but using the app is a headache! I have to log in with my email & PW every time I open the app. It kicks me out when I go from looking at an item to seeing my rewards. I keep having to re-sign in just to keep shopping. There is no way to save Favorites. I hate to say it but this does affect my wanting to shop with RR. The DSW app is way more sophisticated & very easy to use, a lot less hassle. Even though the deals are better at RR, I’ve started shopping with DSW because of how easy it is to shop from my phone.

This app works great when searching for the shoes etc. but it doesn’t work. After selecting all my shoes I wanted, it wouldn’t accept my card. It would give me some weird error. So instead, I just hopped on my laptop and proceeded to complete my transaction with the same card with no issues. And the app isn’t even showing my purchase transaction so I can see the status of the shipment of my order. So I wouldn’t waste memory space for this app until they fix it. It’s useless if you can’t complete a purchase.

Some glitches are happening. Was unable to make a purchase on the app. Was giving me all types of errors including, first and last name should be different…? What? Had to go online to the website to complete purchase which defeats the purpose of the app. Searching could be better. Has a hard time loading results and maybe an option to save favorites.

Hello. Certain characters (such as: \ [ ] <> …) instantly crash the app, if the user runs a search for them. While this isn’t that huge of a deal, other common characters (such as: € and £) also crash the app. Please fix if possible.

I’m only going to wait so long for results to load. I tried another app at the same time and results loaded after a few seconds. The really annoying part is that I downloaded the app because I couldn’t access the website on my browser due to repeated CAPTCHA failures. I’ve used apps and websites before, Rack Room. It’s you, not me. iOS 15.6.1 iPhone 7 Plus. On Safari browser captchas fail. On Chrome the site loaded without a captcha!!!

Only reason I’m bothering is because I just spent a frustrating hour resetting my password and not getting anywhere. That was after app was running really slowly and was hard to navigate. Cart full with four pairs of shoes and could not sign in after multiple attempts to reset my “forgotten “ password. Gave up and went to Zappos app. Total was $50 more for similar shoes but it only took 5 minutes to breeze through their app and it recognized my password. Something is not working on this app!

This app isn't useful whatsoever. The app needs a modification. The way you have to search for shoes doesn't work properly but it's also ineffective. You can not search for specific things you want to. It needs to be revamped. When and if the search does come up you have to look at thousands of shoes to find what you want there is no filter options. It's not helpful at all. Will not use to buy shoes from until it's more useful!

I was thrilled to find out you guys had an app but was soon disappointed when I realized how dysfunctional it is. First off it logs you out when you are simply just scrolling through the app. Secondly when it logs me out I log back in only for it to give me a “404 Error” message. If all that gets fixed then the app will be as it should and I will enjoy shopping on there more often. So please try to fix those little errors !

App not Working anymore, i always used it to buy shoes but not sure if after last update app won’t open anymore just stays at the Welcome screen and little circle going round and round and won’t go pass that…(iOS 15.4)…. After almost a year i figure it out app doesn’t work if i have an ip address feom Mexico. Too bad i used to buy my shoes here now cant even connect….

This app needs a lot of improvement. It wouldn’t let me add a debit card and when I tried to use my birthday reward the price went from lower to higher so I was definitely confused about that. The app freezes up sometimes and won’t let you select a quantity or size and it wouldn’t let me do the pick up in store option.

The rack took over Off Broadway and it's absolutely horrible. None of the points transferred over, no communication about the change, and now the app does not work. I put in the search for women's shoes and it brings up boys and men's. Nothing is in a category it's all done through typing in what you want but the program doesn't filter right. What a PIA! They've lost my business and I spent thousands on shoes every year.

This app is borderline pointless to use. Sometimes you can search inventory, but that’s about it. Checking out? Forget about it. It takes you all the way to completing the payment, and then it fails. Deserves 0 stars honestly. I’ve had the app for about 3 years I’d say and no improvements have been made.

I have no complaints regarding the functionality of the app, except the inability to access my wishlist. I downloaded the app to have the wishlist handy, and it isn’t there. It would be a great addition to an update.

Love this app! It makes seeing my rewards so much simpler than before. Seeing my purchase history is great too so I can easily reorder my husband's favorite shoes.

My app no longer accepts my login, won’t send me an email to reset password even though it says it has. I placed an order and never received confirmation or let me add points for transaction. Order only arrived because I used Paypal. I have never had problems in the past and have used the app often to place orders. Something is definitely wrong.

I’m not a computer engineer so I don’t have any idea what I’m talking about but this app does what it’s supposed to allows me to see my points and they have great sales good quality shoes and free shipping

There's no option to view your wishlist and when filtering searches it crashes before you go to another filter like its slow.

You guys need a major overhaul in your app. It freezes, it lags, and too many 404 errors. I tried ordering 2 pairs of shoes and I could not for the life of me finish the process with all the 404 errors. I went on the famous footwear app and 2 mins later done and ordered. I bet you had a recent graduate design your app. Pay someone a little more and have it done the right way.

Downloaded the app and gave it about 5 minutes before I just removed it. To anyone reading this—don’t bother. Just use the website or another shoe company. Searching and filtering is convoluted and slow. Gave up after waiting minutes for my my search to load.

I spend the morning loosing my time trying to buy shoes, first time I was ready to checkout my cart appears to be empty. I tried a second time and after I write all my info, including my card it appears “page not found” error 405 it super annoying. Guess I will just buy from a different store with a working website app!

I can only apply one filter at a time, and none of those options are for size. Also, once I’ve used a “button” once, none of the rest will work. I set a filter for brand, then once I scroll down and hit the View More button, nothing happens. I try the menu button at the top - nothing happens. Waste of time.

I am disappointed in the fact that I have to create a whole new account when I already have an off Broadway account. If this is truly suppose to be connected to off Broadway I or even no one should have to create a whole new account.

I didn't think the app can be much worse than the mobile website, but OMG it is. This app is not user friendly, lags too much, and just makes me want to never shop at Rack a Room shoes. This mobile app needs to be rebuilt from ground up. Don't bother downloading. I am computer engineer, so I know what I am talking about when it comes to this review.

This app could function way better. It’s always crashing, I’ll log in and try to add an item to my wishlist and it’ll ask me to log in again and again and again. Ended up having to go to their website to finish an order.

It was so hard checking out at the web page, I could not make my order, because it would say that I didn’t enter a delivery address. So I went to the app which is pretty bad as well as the web site and I got a different amount for shipping. 😒

For reference I’m using the app on an iPhone 8 and it’s buggy and slow. Creating, adding and even finding your wishlist is way too complicated. There is no way to share your finds as a link and the keyboard often stays up after searching.

whoever runs this app needs to be fired immediately, exponentially, as soon as possible. I wish i could submit a picture of what your app looks like the second u ATTEMPT to open it. strange how the worst app i’ve ever seen wasn’t some bootleg mobile game it was rackroom shoes, crazy world we live in

App is very glitchy. I’m trying to scroll down to look at the shoes and it brings me back to the top. When I click into a shoe type and see the different styles within the shoe type, it doesn’t let me click each one to see with ease.

Got the confirmation email after using the app. Went back to app and it keeps saying I’m not connected to my WiFi which it is ( I work in IT). My cart still shows 2 in too right corner yet when I click on it I get a message staying my cart is empty. This app needs some TLC from development.

I don’t usually leave reviews for apps, but I had to leave one for this app. It’s HORRIBLE! It’s slow, it hardly ever opens the first time I try. I always just end up giving up and going to the store, or trying the website (which is just as bad).

I’m so disappointed. I really like to buy here, so I decided to download the app instead of buying through the web page, but unfortunately it does not load, it is stuck in the charging circle and it’s annoying.

It's a bad app. I wish it was easier to select different color options when you are viewing a specific shoe. Also when I have shoes in my shopping bag that I haven't paid for yet, I expect to see it when I get back on the app. When I tried to checkout it told me to download the app, that I was using.

After inputting my login credentials it continually sent me to create an account when I very much already have an account. It didn’t matter if I used my Email or phone number associated with the account. App definitely needs some work.

Riddled with error messages. Can’t click on more than one thing without getting an error. Impossible to search or browse, much less even attempt to add something to your cart. Don’t bother downloading it.

Doesn’t load, constantly freezes and it’s not easy to filter by what you’re looking for. Don’t bother saving things to your wish list because you will never find it again.

Your app has literally kept me from purchasing items!!! Doesn’t let me log in even after trying 50 times and saying my login was successful! I love shopping at rack room but this app is horrible! Definitely won’t let me check out at ALLLLLL Plzzz fix what ever it IS preventing the check out service!!!!

I downloaded this app on my iPhone 8 Plus And it worked the first time , the second time it kept freezing up when you clicked anything within the app and now it tells me I have a out of dat version I need to update the app.. but the App Store shows no updates for this app smh

App is okay if you're not trying to buy online. Before you can enter all your info, the items are no longer available. Works find if you're window shopping.

for me it works well so far I really like the shoes they sell in this store I love

I’m not seeing my wish list anywhere on this app. Also when trying to add my address it only brings up a numerical keyboard with no option to switch to alphabetical.

Not only does this app take forever to load anything. There also appears to be no way to log in with an existing account. This app is completely useless at the moment.

It has been days and the app still does not let me log in I try and try the passwords and the email and nothing works and I can’t but my stuff without putting my email it does not work that good

The app is trash. It logs you out every time you open it and when you scroll on it, it doesn’t even scroll where you want. It moves by itself which is so frustrating smh

Whatever changes they made to this latest update stink. Searching is such a pain, the filter feature is so confusing and complicated. Not simple anymore. I’ll just do my browsing in safari instead. Deleting app.