Ride Jetson

In an age where app connectivity can make or break an otherwise great product…this app as of today 1/3/24 has a ton of what we call in the business world “opportunities.” I can navigate the menu, created the profile, checked some features…all features my 7 year old daughter would LOVE. However…I can connect her Pixel to my Bluetooth great - yet the app can not possibly find it. Literally. I had the phone sitting on top of the board for 10 minutes. The app can not see my board. The hoverboard itself is an amazing product that feels cheapened up by even offering this tease of an app. My advice is to get this worked out as soon as possible - yesterday would have been the best time. Otherwise scrap this app because it’s going to ruin the product name for the hoverboard itself. It’s almost insulting and I feel a little dumb for not cross referencing app reviews with the hoverboard itself. Looking forward to real progress with this app because right now as it stands, it’s totally unusable. Keep up the hard work!

As a app developer I know off the bat there is syncing issues if not app error issues not being resolved. Recently got the Jetson quest for my gf. But the color change feature does not work. Needless to say pairing and connecting the device doesn’t truly work properly either. The map battery icon doesn’t update to show any charge. Please update and fix , this feature alone really separates you from many of the competition. But a buggy app like this is no good. At least so far the app doesn’t crash. Meaning the errors are handled but you guys have no solution for it. Let’s go Jetson, get the developers working.

To start off the hover board or the hover boogie is great but the app is to but the settings is bad and it won’t let me fix the speed and the steering force. When I change the steering The Tivitt he just stays like that for a moment and then it goes back to what it was like I want to step on it it just like goes one way and then it goes like the other like one has to go down my foot one for us to go down fishing down for make my foot uncomfortable then the other one goes backwards and then if you just want to stay there on the horrible year just like you put it in a spot turn it on and I let it go on the corner thing and then I was just randomly back up turn around and go everywhere whatever wants to now give me like three seconds to at least control it and then it won’t let me go to the one we put them it doesn’t from the other so the app is very bad make a new app Also get a life developers and realize you had one job and you failed the one job -me

Alright to start this thing off. I got the Jetson Rave hoverboard. It rides like a dream. Super fun. Me and my girlfriend had a blast on it and she had it down packed in about 10 minutes. That’s before I downloaded the app and discovered all the other stuff. On to the app. It was working fine before I set up an account and connected it to my hoverboard, then it started randomly crashing. I’m guessing it has something to do with connecting to the hoverboard. Either way, I could atleast change colors (kinda) but I couldn’t adjust the speed and pressure sensitivity and all that jazz. I’m writing this review to let y’all know of my experience. If it gets updated and fixed up. I’ll add more stars.

Hoverboard works good mechanically. App hasn’t worked…ever. Since unboxing we’ve tried every tip or trick we could find online. You can connect via your phone’s Bluetooth to play music. Not using the app. Using the app this should “SYNC” so you can adjust speed settings, change the color of the lights, track distance and location. We wouldn’t know, but the box advertises these options. These help sell this vs. similar products and is what should set them apart. Would rather buy something else that likely cost less without these features. Being you can’t use those either way. Seeing past reviews going back at least a year Jetson doesn’t seem very concerned or the need to fix. Buy something else.

Wish I could change light color on my ION like they said I could. Also I want to be able to remove the 15 mph limiter. I also want to be able to adjust the acceleration because for an electric scooter that weighs 40 lbs with someone that weighs about 102 lbs I feel the acceleration is slightly lacking. In the future I want to be able to change lights, limiter, and acceleration. Please fix these things. I dislike how I can go up to 18 mph but get kicked down to 15 mph. Also anyone with an ION be careful of error 10 you lose all braking and acceleration. In the future please fix these things. My ride would be so much more enjoyable.

The hoverboard is great my siblings and I love it. We just got it 2 days ago and figured we would get the app to play music change the lights Etc, but every-time we tried to sign up or log into the app it said the server was down or failed connection. We tried on all 3 of our phones and every-time it said that. Our internet and wifi was full bars so we didn’t understand what was wrong. We really enjoy riding the hover board but would greatly appreciate if you fixed that bug since we payed full price expecting it to play music and the lights to change colors.

Just bought two of the Quest electric scooters for myself and my girlfriend. The scooter works great, but the app doesn’t properly pair with the scooter. It keeps saying it’s a hoverboard and doesn’t show battery life but stays at 0% and we can’t change the light color as well. If this app worked the way it’s suppose to, it would change the whole experience. But as of right now, I’m going to be generous enough and rate this 2 stars even though the app did absolutely nothing for me. My iPhone 11 and my girlfriends iPhone 11 both got this app but nothing.. please fix issue soon!

I called customer service and recalibrated the hoverboard, then deleted and reinstalled the app, also clear cache on device. Works great now! Go to settings, general, iPhone storage, find Ride Jetson app, click on it and Offload app, then delete app (from that screen). Go to App Store and download Ride Jetson app again. Load it up with default settings do not sign in. Make sure hoverboard is turned on, should automatically connect. Problem should be solved.

Hoverboard is incredible! Really awesome lighting and good functioning bluetooth for audio.. App CRASHES EVERY SINGLE TIME AFTER SECONDS OF OPENING!!👎🏼👎🏼👎🏼👎🏼👎🏼 you can change the settings and set preferences but it crashes immediately after doing anything.. I uninstalled even after restarting my phone giving the app a second chance to see if it would resolve the crashing issue.. I bought the most expensive hoverboard available on the shelf thinking ‘you get what you pay for’ with high hopes regarding the app.. unfortunately that was NOT the case.. fix YOUR products app!! Might reconsider re-installing to get my money’s worth so i may use this product to its full capacity!!

The app doesn’t work properly at all. I can’t even lock the bike cause I need a password that I never put in to lock it and I don’t have the password... I can’t change the speed of the bike. It is a Joke and I’m starting to question my decision to purchase a bike from this company when they can’t even fix an app that people have had a problem with for years...

I love my Jetson Bolt. However, I cannot get the app to stay up for longer than maybe 10 seconds before it crashes. I wrote to Jetson support and they said the app should be updated in the next 2-3 weeks. UPDATE 4/30: the app was updated 2 days ago and now seems to be working fine for me. I was just able to go for a ride with no issues and the app worked and stayed open the whole time.

Great app ive had my jetson since Christmas eve and the app has been with it the whole time it works great no problems with eather the only "bad things" thats happened was trying to bluetooth on the first day but i figures it out in a few min. And has worked perfectly fine after that

Bought this for my nine year old daughter, she loves the hover board. The lights on the x10’s wheel stopped working after one day. The app crashes and shuts down as soon as you try and make an adjustment to anything but the colors. Any time you make an adjustment on the app a “hint” box pops up then crashes, so forget using all the extra stuff they plastered all over their box. Honestly, there a so many better boards for the money! Would not recommend this product. I hate writing reviews, but I felt this product deserves a review because it doesn’t work properly.

When I try to connect it does not connect when it has told me several times to turn on my hoverboard and it’s on, so maybe fix your dumb app, I really don’t know what was the point of making an app that pairs with hoverboards, etc. but then, it doesn’t work, no wonder it’s a scam, and people downloaded this thinking it was going to work, I feel bad for everyone else, your app is stupid and useless, no wonder you have low ratings, maybe work on your disappointment of an app, maybe it wouldn’t be a disappointment if it worked, so do something, smh.

So if you have a z12 hover board all you need to do is select a random vehicle and then sign up or sign in then click the Bluetooth button in the top left corner, next make sure your hover board is on and you should see it pop up. This works for any jet vehicle that isn’t on the list. I give it four stars because the instructions that came with it were not clear.

I would have given this five stars, but I was disappointed to find out on the x10 you can’t change the lights above the lights you can actually change, or the lights above the wheels, I was very sad about this and I hope you guys can update the app to where on the X10 you can change all the lights on the hover board, thank you for your time.

My Jetson scooter was working okay when I first bought it; I saw the top speed it said was 18 and I could not get it to go over 11MPH (I only weigh 130 pounds). I didn’t mind, I was still happy with my purchase up until I was riding it to class and whilst I was crossing the road, the scooter came to a complete stop almost flying me over the handlebars. I thought I hit the break or something by accident, but then the scooter just continually beeped and showed a number on the screen. Now whenever I turn it on it just continually beeps and will not even move.

Got this for Christmas and I love it. I got the hoverboard and it works wonderfully. There is only one small issue kinda, it’s slow? It takes a while to login and stuff like that. Sometimes it doesn’t load information, but other that that great app.

So I learned that if you have the jetkart, you have to take it off the hover board to change the max speed/steering sensitivity etc. in order to get your settings to stay. The problem is that if I set the max speed at 4mph....it will still go at full power. Everything else worked great, front lights and Bluetooth speaker although it would be nice to be able to adjust and turn off the rear lights.

I put in my password witch has been the same over the year and now its saying its not working i even tried the “default password” still not working. I tried making a new account but every time i press sigh up it crashes the app. I expected WAY better then this. Now i cant even change my color for my hover bord or even do anything might as whel just un installed the app. Thers no point of having the app now that it wont work. Shame on you jetson DO BETTER I PAID GOOD FOR MY HOVER BORD

Kids love the board the app is horrible. Can’t turn lights off at all, the app glitches whenever trying to adjust anything. Also as soon as I signed up and logged in the app crashed almost immediately. I was somehow able to get it to work long enough to log out. Do not create an account it will totally screw things up with the app. I hope this is fixed soon as if the app worked it would make the experience so much better.

Why is it the X2 is not an option for the app yet in the manual it states you need to set it up via the app to change settings, lights, etc? The Bluetooth works fine and I can play music over the speaker, but the app. cannot find the hoverboard. Likely because I had to choose an incorrect hoverboard when starting. Please get this fixed and I will be happy to change my rating! If not fixed than the hoverboard will be returned as I cannot change any of the settings. Thank you!

I think it’s a great app!you can do a lot from the app like turn the hoverboard on and off!you can change that light color which is cool. And when you play music the lights turn on!super creative app love it!!you should definitely get the app!!!!!

This app is so great first it was easy to log in once you connect it it gives you what you riding on mine was rave and if you press the bottom button you can choose the color and you could edit them on problem, you should be able to choose your two own colors for the the rave to blink that would be so cool

I would give 5 stars but it says the hover boards at 0 but the hoverboard can still work so that means that the App is wrong but other than that I can change the color is the hover board still rides pretty smoothly other than a couple things so four stars

Using the rave, it’s advertised as able to do 12 mph when updating the settings through the app. Except when you go through the app the settings never stick and it just reverts back to the stock settings and the stock speed. Seriously the only thing you can do with the app is change the color of the lights. Wow. The reason we bought this hoverboard is because it was claimed to be faster. I should have saved the money and bought a less expensive hoverboard.

I dislike the fact that you have to build your way up, in order to actually reach the settings. Not to mention, when I’m standing outside with Bluetooth AND cellular data on (since I don’t have WiFi on outside) it makes it so much worse since! My phones dead in 10 minutes it feels like! I’ve had trouble with the color changes sometimes, but I just would like to actually enjoy using the hoverboard without the tantalizing BEEP BEEP while I’m riding.

Hey I just wanted to see if u could do something about this issue , well what happened was that when I downloaded this app I tried to make an account but it didn’t work and then I just clicked skip until it worked but after using that my hover board was uncontrollable and it stopped powering on put of no where and I would like to see if u could do something about it but this app is very bad for that

Thank you makers of this app. As of today the app has been working good. Thank you, thank you the app does not crash or kick me out. My daughter can now have control of settings as her first time riding. She loves it and is doing well with riding it and she is 7.

I finally got the hoverboard bluetooth to connect to my phone in order to play music, but apart from viewing the main screen of the app, I can do absolutely nothing. Any time I click anything from the app itself, the app force closes. Would be great to utilize the features of the hoverboard, but the app is entirely worthless essentially. I'll probably just delete it until the bugs are fixed & it is functional. Swing & a miss, Jetson.

Like the Hoverboard is good that’s why I’m giving it two stars but like when I go to change the speed on the hover board it just goes back down to the one that I picked before. It won’t let me change it and every time I try to login in my account or just login and it says the systems are down every single time

I have the ion aka the bio electric scooter. I talk to cs couple times about the issues with battery. No real answer that helped. But they did say that I’m not under warranty very clearly! Just wanted upgrade parts and where to buy them. No answer but the product is holding up to the details it describes. Places with more hills is limited to use the scooter. Flat land company I guess.

Now I can set the max speed at 12. The app no longer crashes. And I can now actually be connected to the board more than 5 seconds, which btw I meant as long as I want!

The hoverboard itself is very nice and high quality, but there is one issue. The app keeps crashing. When change makes the hoverboard useless because it is stuck at the default settings. It has been 2 weeks since the last update and you guys still haven't done anything. If someone is reading this, please mark it as helpful by long-pressing on this review so that Jetson can see this and fix the issue.

Bought this for my daughters birthday, took it out of the box to get it set up so she can use the features and you cannot connect to the app due to network/server issues. Have tried for 30 minutes on WiFi and Cell networks to no avail. What’s the point of integrating a product to your app for it not to function and use the abilities of the device?

I bought a Force light-up extreme-terrain combo which is the combination of a hoverboard vega and a go kart. Unfortunately the Vega board is not compatible with the app. Why Jetson doesn’t include all the hoverboards with the app is beyond my understanding. This kinds of gadgets are intended for kids, as a parent I would love to have the functionality to limit my kid speed while driving the go-kart or while cruising on the board. Come on Jetson you can do better than this!!!

This app has all the potential to be a truly great feature-filled way to accompany your Hoverboard. Sadly the app fails 24/7 and never allows use. It does not let me track my ride, play music, see battery life, or anything else for any longer than 5 seconds before the app quits. It is in need of a serious update!!! Hoping to be able to use it to its full potential in the future.

The hoverboard works amazing my 12 year old son loves it but now the app only let me change the lights... it keeps crashing baby adjust speed or play music on Bluetooth... is really annoying! I knew you guys don’t care I already paid my money so you got yours but don’t recommend unless you dummy want the extras

Everything works perfect with the hover board and app, except ever since a couple months ago the app now crashes whenever you connect it to a hoverboard. All the app features and hoverboard work fine, it’s just that the app won’t stop crashing.

When I connect my rave to the app, it connects. But when I try to change the tire color or change my speed, it never lets me. It lags out of the app. I know it has nothing to do with my device, it’s the app! It doesn’t work. It needs an update where it WONT GLITCH. My hoverboard works fine, it’s just the app. I use my iPhone 7 and an iPad and the app doesn’t work on either of them! Make the app more compatible to everything please.

It’s a pretty good app except whenever I try to change my hoverboards colors or just be in the app in general it keeps me in for less then a minute and then I get kicked out of the app. Please try and fix it! It would be amazing without me getting kicked out every 5 seconds.😒

This is the best app so far I got a hover board for Christmas a jestson this a has been amazing but win I first download I kept getting an error thing saying network error anyways I am giving this app 5stars

this app works very good, i can check my speed and how many miles i have gone and the cool thing is the color mods and costumes. this is something like a simulation game completing the challenges😂😂😭. Totally worth it for the x10

This app is great for my jetson hover board . The app never crashes when i use it . I just live the color changing area . The fact that you can play music on your jetson is so cool. But my downer is that when you connect to Bluetooth it well runs down my iPod battery. What is up with that ?

We got my so the Jetson Pixel hoverboard for Christmas and it will not connect to the app at all. I have read all of the instructions and FAQs and although I have been able to connect my phone to the hoverboard’s Bluetooth, it still won’t connect to the app. Now we are stuck hearing “POWER ON!” at top volume as well as beeping for maximum speed. It is very frustrating.

I love the app it’s super clean and easy on the eyes however I own the Jetson boot and it used to be able to go 18 mph and it recently changed to 15 mph and I feel like I wouldn’t have made the purchase had I known that 15 would be the top speed. Hopefully this changes in the future though.

I love my Jestson hoverboard I love the app and I like that the app is on Apple Watch .But the only thing I don’t like is I have to have. My iPhone around my Apple Watch for the App yo work on my Apple Watch can you have to hoverboard connect to The watch via Bluetooth

This app would be awesome if the things in it actually worked. Everything you try to do it says network/server error. Can’t use the friends setting. Can’t change your speed, can’t change anything really without it setting back to the original format. Even the lights options are kind of wonky. Can’t wait for updates soon hopefully to make this a five star

Would love to be able to access some of the settings for the hoverboard to turn down sensitivity for my kid, but the app is useless on the current version with IPhone12. The phone’s Bluetooth pairs with the speaker on the board just fine though…seems stupid the phones Bluetooth can connect, but the app can’t find it lol