rideRTC

I thought something was fishy when the customer service representative said that she was transferring me to her manager and then that representative said the same thing. This process repeated four times until they transferred me back to the original rep who took my call. They couldn’t help me get my money back but they at least were able to reinstate my student discount so I’ll give ‘em a star for that!

UPDATED REVIEW: I'm going to assume the issue regarding having to repeatedly activate longer passes has been fixed as stated in the version notes for the last update (can't verify this since I'm no longer in Vegas), and I'm increasing my rating from 3 stars to 4. I used this app a lot to buy passes and never had any issues. Loved the convenience of showing or scanning the pass on my phone when boarding the bus. I think the app still has some room to grow, but this is more high-tech than a lot of cities' bus systems. ORIGINAL REVIEW: I like being able to buy a pass through the mobile app and just have to show it on my phone to the driver when I board a bus, but there's one part of the design that's just makes absolutely no sense. I bought a 15-day residential pass and found that the pass wouldn't stay in an active state -- I had to activate the pass every time I boarded a bus (even multiple times in one day). I called RTC customer service thinking there must be a problem with the app, but the rep checked with someone who told her that the app is working as designed. That's a really bad (and inexplicable) design. Once you activate your pass, it should stay active for the entire length of the pass.

I’ve been using this app to buy bus passes for years with little to no issues but they recently made it so u have to travel to the Bonneville Transit center just to get a residential pass which defeats the purpose of the app because I don’t have a car and need the bus to get to and from work etc. On the app it says u can buy the pass and it was just working fine a couple of days ago but I ended up having to call customer service just for them to tell me u can’t buy them online anymore, next time they should give a warning before doing this or just remove the residential option all together so people don’t almost miss work like I did

Your update is horrible. Before I was able to just type in a bus number and get the schedule for that line . Now I have to scroll to the street I want to go to just to figure out the bus schedule. I don’t always want a schedule for right at the moment . I like to plan my day in advance. Horrible . If it wasn’t for the buses showing up on time for the most part and me using my pass through this app I would not be using it .

i love this app and it makes it easier to get passes instead of only 24hr ones. but, CAN YOU PLEASE GIVE US MORE SWITCHES. what if my phones dies but i can log into a friends ? what if i use two friends ? i just don’t understand why we only have three switches but i’m paying for it so i should be able to do whatever i please! i’m very angry about this, i’ve lost my phone before and couldn’t use the pass i bought on another phone.

They should get rid of the expiration date before you activate the pass. Some people like to buy their passes early because money may be a problem. I paid for 15 day pass but I’m only getting 10 days and when you call they won’t do anything about it.

The app works well when running on wifi and data but I recall it working regardless of having internet service some buses do not have wifi running and when I am without data I still need to be able to use my ticket. The app stays stuck on a blue screen unless connected to a wifi source please fix this!

Based on app, bus is never on time. When you are in 105 degree heat, waiting for the bus when it says 2 minutes, the. -2, -4 then goes back to 11 minutes and it doesn’t come for 20 minutes is ridiculous! You are a transportation and logistics company …. Get it together! Tried calling to file a complaint and that was pointless as the guy on the phone gave a big huff and puff before he’s like … fine, what’s your name. HORRIBLE company and even worse service!

This app is perfect. It makes life so much easier. It would be great if it didn’t kill my battery though…every time I open the pass it forces the brightness up and leaves it that way. That’s a problem. As I need power on my phone to use your app..maybe think about working on the app some more.

For some reason after activating my pass and scanning it on the bus, Apple Wallet opens up. Even though it hasn't affected me negatively, it is concerning thats it's happening at all. That's pretty much all I have to say. Overall 5 stars!

We went to Vegas for the first time, and someone suggested to get the three day pass. It took us way too long to figure out that you needed to download a different app to see the routes. This is not a user-friendly app. Next time we will just do Uber and Lyft more expensive but less of a headache and less frustration as you can’t tell where the stop are or directions to them

Just downloaded this app in Vegas. Purchased a 24-hour pass without any issues. Pulled up the pass and activated it on the bus. App didn’t crash and everything worked great! I’m using an iPhone 11 Pro with iOS 13.3 with no issues.

I expected to find routes on this app. Nope. Those links go to the website which is useless when you don’t have WiFi. I expected to buy reduced fare passes. Nope. I can’t because it doesn’t recognize any of my valid ID numbers. What is the point of this app? I suppose one can buy passes at the regular pass, if in a pinch. But I’m deleting it. I think the Uber app which lists these buses will be more useful.

I’ve tried so many times to uninstall and reinstall and I keep getting an error that say underlying error error SDK_200. I called rtc and they said it’s my network connection but I keep telling them that all of my other apps work just fine and so does my internet. I don’t know how to fix it but this has been a true inconvenience to my daily life

I just bought a 15 day pass that I wasn’t really going to start using until Monday. This is a heck of way to find 3 days will be for nothing. Why is it so hard to purchase a pass in advance?

As I write this, I’m watching my bus driver text while at a stop with the doors open, acting as if all of us aren’t trying to go somewhere. I’ve watched drivers stop the bus and get out to play on their phone in the middle of a route. It’s insane. Hard work is definitely a concept these drivers are entirely unfamiliar with.

The app was perfectly just fine with how it was before . I wouldn't of have updated my app if I wasn't forced into updating it . It takes too long to load , and now it crashes whenever I try to open my RTC ticket. Please fix this bug as soon as possible.

Tracks non existent busses. Bus disappears when tracking progress.

Great app but sometimes can be misleading. Example I wait for the SX B on the app it’ll say 10 mins but the SX A will show up then I’ll have to wait another 10mins or longer for the SX B. It should have times for Both SX A and SX B. Otherwise great app

So I called the number it says next stop 15 min. Website says nothing currently coming. Did see a bus earlier today but only once.

Update: 121 North buses will have you wasting your time waiting for them. Every other day 121 South (6:30 AM) is either late or doesn’t show up until the next hour. I’m paying for $65 passes every month for unreliable drivers that make me late to work. Fix the problem!

You have all these other links inside the app where you have to install other app in order to work and when I do open and scan why does it always open my Apple wallet . This app needs work but hey not like they will do anything about it!

Why is it when you have an issue with the service or want to report an incident that you have to download a separate app? That’s gives zero confidence that any feedback will get back to RTC, instead it just goes off into the ether. Clown show operation

This app is terrible in general. will have you waiting longer than expected bus times are Never accurate. The gps system is way off says bus is down the road then all of a sudden disappears and youll be waiting 30more mins for the next one. SMH

I love this app, it’s so Convenient, would love it to be compatible for apple watches in case my phone dies. Then I can leave my phone at home when I go out

I bought a 15 day pass to use later. When I activated it, it only lasted for 3 days. If I buy a 15 day pass, I should be able to activate it and use it for the duration of the 15 days regardless of when I activate it. You people are thieves and the way you run your business is unconscionable.

Deuce drivers are all stupid idiots. One didn’t stop at a stop. Another one didn’t let you get in even there are plenty of space and even seats at the back! Also it’s never on time on Sunday!

Wanted to go from the Strip to a residential area. Couldn’t figure out which type of fare to buy. Strip? Residential? Also, the fares are too high and discourage ridership, but that’s not the app’s fault. The app’s lack of clarity, on the other hand, is.

This application fraudulently sells tickets to a nonfunctional bus system. It’s overcrowded at best but seems to be completely non-functional on a regular basis. It is almost definitely faster to just walk. And I’m writing this on a Thursday.

This app horribly designed, gives no updates on the bus statuses with any kind of accuracy. It’s like they threw an app out there with some bare bones “buy here” but zero effort anywhere else.

Functionally the app is very good, a reasonable learning curve, what a real hog of battery power. I really hope that something can be done to fix that.

I have never seen an app this incomplete and broken. I didn’t know you could submit an app to the App Store that is so completely unusable. This is an embarrassment to the taxpayers of Las Vegas. As a tourist, I wouldn’t recommend using it.

Better off walking than taking the bus in las vegas. Infrequent, slow, unreliable, crowded, and costs same as taxi if more than one person travelling.

Just moved to town. Downloaded the app. Bought a ticket. All seemed easy enough. Walked to the stop as directed. No bus shows. The app says another is coming in 30 min. Waited. Again no show. Walked back home with less money.

This app is useless. They locked my account through finance and wouldn’t even look at it for 5-7 days. This renders this app useless and me unable to take the bus without exact cash.

Blocked my account won’t explain anything and not trying to help get this resolved.

right when i’m about to hop on the bus your app crashes and i can’t access my pass, thnx

But real close.

My wife an I were visiting Vegas and thought this would be the best way to manage bus rides/passes. That was a mistake. In addition to the annoyance of having to reactivate the passes each time as another reviewer mentions, this app stole some money! We bought (2) 3-day passes, but after 1.5 days it said the passes were not longer active. They appeared in my "history", but no longer usable. I thought this should be a easy fix since the history clearly showed the date purchased & activated, that they were indeed 3-day passes, and it was still clearly within that time period (by 36 hours). Called the RTC, and after a 10 mi use wait, the tech was nice but not able to help. She said she discussed with her supervisor, and that she had to pass it on to him. I explained I was only in town for a short time, and wanted to use the passes' she told me they would call me back shortly. After hanging up and waiting 15 minutes, I emailed them (which is the apps version of "help"), attached a screen shot, included my assigned case number from the tech, and briefly explained again. A week later; still no call or email. I wound up using two cabs ($40) because I wasn't going to donate more money to the RTC. For a State and City that relies so heavily on tourism (8% sales tax plus extra hotel taxes) this is not a good way to treat people! Lost roughly $30 dollars in the app. Buyer BEWARE.

I just bought a 7 days bus pass and I go to activated they kick me out of the app and it won't let me activate the pass

One of your dumb buses literally passed us with people on it were at a gas station ampm

I can’t even purchase tickets keep saying error !

Scam.

Probably more stars than the current version deserves, but RTC should be encouraged to complete the development of this app. I'd give it five stars if it actually did everything in the app that it promises to do. At the moment, it's very much a work in (initial) progress. For example, the current iteration of the Ride Tracker drops off into Safari to look up stops. Unfortunately, the stop finder tool on RTC's web site is coded in Flash, which makes that effort meaningless. If that had worked, it wants to use a stop ID that was to have been supplied by the stop finder tool. Dropping into Chrome on my desktop so that stop finder tool can work (I long ago removed Flash from my browser of choice :-)) shows me the stops on my routes, but no stop IDs. Need I go on?

Either update the app to leave the brightness setting alone, or put a settings control option to change the brightness. There is absolutely no reason for the brightness of the screen to be all the way up killing batteries.

I love this app because I really use everyday to get to work. I don't have time to go buy the pass at the transit since I don't live near there or ever go to the transit. Now I can just purchase it thru my phone and be on my way. It is easy to use and easy to purchase ur pass. Thanks again!!

The whole point of downloading this app is to know what time you can catch the bus at. So far this app has proved unreliable when using to catch the 103 Northbound on multiple occasions. I ended up accusing the bus driver of being late and was informed the bus times for 103 have changed from every half hour to every 20 mins which is obviously not indicated o this app. My only reason for use of this app is to arrive to my destination on time, I can't do that using this app always so it gets 1 of 5 stars only.

I can't open my app for some reason. Never happened before, is there anyway to clear this up. My phone is up to date and has no technical issues. The app opens for a second then closes again. Please help!

It is very useful. But I could not save my credit card data for pass payment.

What's the point of this app? It's main function should be to make it all inclusive. Not just sending back to the website that directed me to the app.. makes no sense.